Bouygues Telecom Reduces Customer Churn by 50% with Oracle Click-to-Call Technology
By Richard Lefebvre on Nov 17, 2013
“Oracle Click-to-Call Cloud Service Implementation is very simple and quick to roll out, and it has enabled us to retain more than 50% of our B&YOU subscribers who ask to be put in touch with an e-advisor. As a key component of our completely digital customer service process, its functionality allows us to interact with customers at the right time, with convincing sales arguments.” said Emmanuel Flouard, B&YOU Client Relationship Manager, Bouygues Telecom.
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