81% of European Shoppers Willing to Pay More for Better Customer Experience

Customer Experience provides strategic driver for business growth

  • Research released today from Oracle has revealed that customer experience is now a key driver for revenue growth in Europe, and an effective channel for brand differentiation in a globalized economy where products and services are increasingly commoditized.
  • The research report, “Why Customer Satisfaction is No Longer Good Enough, reveals that 81% of consumers surveyed are willing to pay more for superior customer experience. With nearly half (44%) willing to pay a premium of more than 5%.
  • Improvement of the overall customer experience (40%), providing quick access to information and making it easier for customers to ask questions (35%) were cited as key drivers for spending more with a brand.
  • The pan-European research, carried out in June 2012 by independent research company Loudhouse, surveyed 1400 online shoppers (50% female, 50% male) who had made a complaint or enquiry to a customer service department in the last 12 months.
  • For full research findings please go to: http://bit.ly/UwmB3j or check the Press Release
Comments:

Post a Comment:
  • HTML Syntax: NOT allowed
About


Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
1
3
5
7
8
11
12
13
15
16
18
19
20
21
22
23
24
25
26
27
28
29
30
   
       
Today