Thursday Sep 04, 2014

Save the Date: EMEA CX Partner Summit, November 12 & 13, Brussels

Big news: We’re bringing our FREE exclusive two-day summit for our top CX partners to Brussels (Belgium):  Oracle EMEA CX Partner Summit in Brussels on November 12 & 13.

Don’t miss out on the insight and strategy:

  • 14 How-to CX Sessions
  • 6 CX Pillars (Sales, Marketing, Social, Service, Commerce, & CPQ)
  • 3 CX Tracks
  • 1 CX Journey Mapping Session
  • 1 CX Journey Mapping Workshop

The CX Partner Enablement Summit brings together senior business, CX practice, marketing and IT leaders to focus on creating a strategic, unifying vision for customer engagement and experience management with Oracle’s complete, integrated CX solutions.

Dates and Location

  • Wednesday, November 12th & Thursday, November 13th, 2014
  • Renaissance Hotel BrusselsRue du Parnasse 19, 1050 Bruxelles, Belgium

Save the date, and start planning: Summit registration will open soon and seats will be limited, so please register early.

For highlights from our recent North American CX Partner Summit, check out the Oracle PartnerNetwork Strategy Blog.

We look forward to personally welcome you in Brussels

UK special! 3 great Integration Workshops for you: Jumpstart your Cloud, Mobile, Social, CX Initiatives

Oracle Integration Workshops: Innovation Driving IT
Mobile. Cloud. CX.

Delivering a first-class customer experience is no longer optional or confined in a single CRM system. By hastily putting together mobile applications, that do not derive value from your core IT capabilities, can pose a threat in the race to dominate a new business model or new channel to market. Building separate silos of SaaS and on-premise IT systems is no longer operationally or acceptable to the business.

Oracle has prepared a series of workshops for Integration Success – which you can leverage to connect the dots for some of your most important IT initiatives: Cloud, Mobile and Customer Experience.

Which workshop would be right for you?

The objective of these full-day workshops is to jumpstart your cloud, mobile, social and CX initiatives. Attendees will typically be considering the impact of these technology trends on their IT infrastructure. The workshops will help you formalise intent, formulate a strategy and develop an outline roadmap, both in a tactical and strategic context. Pick from the workshop dates and topics below:

Register now to reserve your place. If you have any questions or are experiencing any problems registering, please call +44 (0)20 7611 3799 or send an email to Oracle Events


Webinar replay: Oracle Service Cloud (aka RightNow) strategy and roadmap for EMEA partners

Missed yesterday's Oracle Service Cloud (aka RightNow) strategy and roadmap for EMEA partners webinar?

Watch the recorded Webcast or share it with a colleague – click here


Oracle RightNow CX Cloud Partner Implementation Bootcamp - September 29th through October 10th – Toronto, Canada

The Oracle RightNow Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies
to help facilitate successful implementations.

What will we cover:

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.

Learn To:

  • Customize the application appearance using workspaces, agent scripting and workflow
  • Create staff management configurations
  • Design knowledge workflows and answer management
  • Create custom data objects and overall system configuration competency
  • Configure and customize analytics
  • Work with chat and co-browse
  • Create and customize customer portal assets
Register here!


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