Tuesday Aug 26, 2014

Understand, Implement & Succeed with Oracle Sales Cloud – The Enigen Story

The launch of any new business solution from software vendors is always going to have some serious attention from both customers and competitors, and when Oracle Fusion Applications were released at OpenWorld, San Francisco in 2011, there was definite interest and excitement in their new powerful Sales and business Performance Tool.

It was during this OpenWorld that Enigen UK MD Alex Love, decided to invest and implement Oracle Fusion CRM (known now as Oracle Sales Cloud) at Enigen, for Sales, Marketing and Delivery to use on a daily basis. This would provide a clearer picture and alignment of all business units, give clear analytics and reporting for Management and also improve the communication to finance.

Within this article, hear from key Enigen business units about:

  1. The business benefits of Oracle Sales Cloud
  2. The CRM Project Journey taken
  3. How the integration of Oracle’s Marketing Tool has helped improve sales and marketing alignment and success

Discover the Enigen UK experience with Oracle Sales Cloud here!

What’s New for Siebel customers?

There’s a series of ongoing monthly webcasts for Siebel customers that launched last fall. Customers can register for upcoming webcasts and access recordings of previous webcasts from the Oracle.com Siebel Page.  Here’s the schedule of upcoming webcasts:
  • September 11 - Deliver personalized campaigns to improve lead quality
  • October 16 - Listen and engage across social channels to improve results
  • November 13 - Adapt to changing business needs easily.

We’ve created the Siebel CX YouTube channel and have started to populate it with Siebel videos that customers can watch. One of them specifically addresses our continued investment and support of Siebel.

Customers can also access Siebel Customer Success Stories on Oracle.com.  We have over 70 Siebel customer reference assets like case studies and videos available and this will be doubled shortly

The Power of Oracle Siebel Joined By the Agility of Modern Service in the Cloud: a special webinar for EMEA Partners

Why is the cloud becoming so important in today’s customer service ecosystem? How can customers utilize cloud functionality to augment their existing customer service systems with functionality such as web customer self service and cross-channel communications? 

Join this special EMEA CX Partners session as we discuss the recent trends in customer service, and how you can utilize Oracle’s Service Cloud to augment your existing Siebel Service deployments to move toward a truly modern Contact Center.

Date & Time: Monday Sept 8th, 4pm CET (60’)

Agenda: 

  • The Customer Experience and the Cloud
  • CX Portfolio: Spotlight on Oracle Service Cloud
  • Oracle Service Cloud Integrated with Siebel
  • Customer Transformations
  • Path to the Cloud

Speakers: Melinda Uhland, Tiffany Blair and Brenda Harris (Oracle Product Development)

Register here

Extending Oracle Sales Cloud with Oracle Platform-as-a-Service : Free In-Person (Amsterdam) or Remote training for EMEA Partners - October 6th - 9th 2014

Oracle is pleased to inform you and your organization of the 4-day workshop on Extending Oracle Sales Cloud with Oracle Platform-as-a-Service (PaaS). This Invite-Only hands-on workshop will be delivered by Oracle Development at No-Fee to Partners.  The training consists of live Webex presentations, live demo, and hands-on laboratory exercises. Your consultants can particpate in this workshop in person or remotely, which will save travel costs and time. 

October 6th - 9th 2014 - Amsterdam, Netherlands

 

IMPORTANT: This training is only available to Oracle Partners with a current OPN Gold or higher level membership.

This workshop is open to your entire practice, thus we kindly request that you share this announcement within your organization to fully benefit from this free training.

A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If you have not already accepted this addendum, please click here to review and accept the terms and conditions.

What will we cover

This 4-day workshop will cover the following topics:

  • Overview of Oracle Sales Cloud Extensibility
  • Introduction to TCA and Oracle Sales Cloud Data Model
  • Introduction to the Oracle Sales Cloud WebService Interface interface
  • Building WebService Clients for Oracle Sales Cloud
  • Generating Secure WebService Clients
  • Creating Advanced WebService Clients
  • Overview of Oracle Platform as a Service (PaaS)
  • Oracle PaaS extending SaaS Design Patterns
  • Introduction to Oracle ADF
  • Introduction Oracle Sales Cloud Integration with REST
  • Introduction to Oracle Document Cloud
  • PaaS – SaaS Security Considerations
  • Introduction to Oracle Mobile Application Framework (MAF)
  • Oracle Sales Cloud Accelerators and Resources
  • Introduction to Oracle Business Intelligence Cloud Service

Training Format

  • This training will be delivered in-class and remotely via Webex
  • The morning sessions will consist of 3 hours of Webex presentations
  • The afternoon sessions will focus on completing laboratory exercises

Audience

  • Solution Developers
  • Enterprise Architects
  • Technology Consultants
  • Integration Consultants

Expected Outcome

  • Attendees will learn how to Extend Oracle Sales Cloud using Oracle Platform-as-a-Service.

Registration Fee

  • This event is offered FREE of charge to select Oracle Partners.

Register here!

Oracle Sales Cloud Implementation Trainings for EMEA partners: New dates for the Munich session!

The Oracle team is pleased to invite your Oracle CRM Practice to a 5-days hands-on Oracle Sales Cloud Implementation Training. These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises.

You can chose to attend either in-person or remotely (from any country in the World) to any of the scheduled events below.

Participants will have access to an Oracle Sales Cloud environment during training and for a limited time afterwards. Participants should have general skills in implementing and extending CRM applications (e.g. Siebel, Sales Cloud, CRMOD etc.). Training will be delivered remotely and in-person (based on demand). Participants are expected to attend all web-based presentations and complete laboratory exercises every day.

IMPORTANT: A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If you have not already accepted this addendum, please click here to review and accept the terms and conditions.

Oracle Sales Cloud Implementation Training Schedule:

  • Paris,  September 8th, 9am – 5pm CET - Register (for on-site or remote participation)
  • Dubai, September 29th 2014, 9am – 5pm GST - Register (for on-site or remote participation)
  • Stockholm, October 20th 2014, 9am – 5pm CEST - Register (for on-site or remote participation)
  • Munich, November 3rd 2014, 9am – 5pm CET - Register (for on-site or remote participation)
  • Johannesburg, November 17th, 2014 9am – 5pm SAST - Register (for on-site or remote participation)
  • Warsaw, December 8th 2014, 9am – 5pm CEST - Register (for on-site or remote participation)

Oracle Social Cloud Implementation Boot Camp – October 20 – 23 (Chicago, IL)

The Oracle Social Cloud Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide on-boarding, platform training, and implementation services to clients. 

Details and registration here

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