By Richard Lefebvre-Oracle on Aug 13, 2014
The Oracle RightNow Implementation
Boot camp is designed to enable new and existing partners with the product
knowledge and training required to provide implementation services with the
product knowledge, and strategies to help facilitate successful implementations.
What will we cover:
The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.
By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.
- Customize the application appearance using workspaces, agent scripting and workflow
- Create staff management configurations
- Design knowledge workflows and answer management
- Create custom data objects and overall system configuration competency
- Configure and customize analytics
- Work with chat and co-browse
- Create and customize customer portal assets
Administrator, Application Developers, Architect, Functional Implementer, Project Manager, System Administrator, System Analysts, System Integrator, Technical Administrator
Prerequisite Training and Environment Requirements:
- Basic understanding of HTML\PHP,CRM concepts and related technologies such as Siebel, Fusion CRM
- Have at least one year experience developing on previous release or similar technologies;
- Pass the Oracle RightNow CX Cloud Service 2012 Sales Specialist Guided Learning Path and Assessment Exam
- Pass the Oracle RightNow CX Cloud Service 2012 PreSales Specialist Guided Learning Path and Assessment Exam
Sep 8 - Sep 19, 2014
09:00 AM - 6:00 PM
Oracle Partner HUB at Omnilogic
I. Gh. Duca Street, No. 46
Building B, 1st Floor
10 business days
Registration: register here
For more information about Oracle RightNow CX training available to Oracle Partners, visit competencycenter.oracle.com.