Monday Aug 11, 2014

HOSTING Empowers Customers with Oracle Service Cloud

HOSTING, a leading cloud service provider for mission critical applications, focuses on providing the best customer experience with Oracle Service Cloud by tracking every engagement and touch point.

Watch this short video to find out the value of Oracle Service Cloud for HOSTING - a leading actor in the Cloud World!

Batesville successfully implements Oracle Sales Cloud on top of JDEdwards - Video

Watch this 2' video and see how Batesville - a leader in the funeral industry - is using Oracle Sales Cloud to provide reps and managers with unprecedented access to analytics, standardize its sales process, and increase sales efficiency and effectiveness on top of JDEdwards.

Cloud Service demands encourage CRMIT Solutions to publish CX solutions on Oracle Cloud Marketplace

Milpitas, US, Aug 05, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions and a Platinum level member of Oracle Partner Network (OPN) today announced the launch of their CX Cloud products and services on Oracle Cloud Marketplace.

The Oracle Cloud Marketplace helps Oracle Cloud customers find the best applications to meet their needs through an easily searchable interface. Applications are listed along with the relevant details to help customers determine their value for their organizations, including user ratings and reviews.

With the proliferation of cloud, mobile, and social technologies, organizations want easy access to innovative, trusted business applications. To meet this demand from customers and create new opportunities for partners, Oracle developed the Oracle Cloud Marketplace.  Oracle Cloud Marketplace enables Oracle Cloud customers to easily browse, evaluate, and license trusted business applications to address their business needs.

CRMIT’s fastest growing products are the customer experience applications including the Self Service Portal and Mobile CRM. Currently, the applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing.

CRMIT’s has extended latest CX applications like computer telephony, email, self service, mobile, social, Configure Price Quote (CPQ) and reporting solutions to the Oracle Cloud Marketplace. This helps Cloud CRM customers easily find various applications that meet their needs through an easily searchable interface. The application listing provides detailed information including a description of the application, demos, ratings and reviews, videos and screenshots.

"We see customer demands go to the cloud. We are seeing more & more customers move rapidly to the cloud. They want to buy applications, platforms and infrastructure in the cloud. Oracle has led the way - the only ones to provide every layer of the cloud technology stack in a single, integrated cloud. This has helped partners leverage the latest in cloud technologies to grow their businesses. The Oracle Cloud Marketplace enables partners to quickly and easily develop, integrate, publish, and monetize their applications.  We are glad to publish a range of Customer Experience applications & services on the Cloud Marketplace, " said Vinod Reddy, Founder and CEO, CRMIT Solutions.

To view CRMIT’s CX Applications on Oracle Cloud Marketplace, please refer : Oracle Cloud Marketplace

About CRMIT Solutions

CRMIT Solutions delivers SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (3500+ user base), including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud, Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Relationship Management platform. CRMIT Solutions is a cloud based CRM deployment organization with several leading Fortune 1000 companies spread across various domains, including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector, and travel and transportation. CRMIT Solutions has also successfully accomplished 24,000+ hours of CRM training engagements globally.

To find out more visit, CRMIT Solutions

CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing.

Milpitas, US, Aug 05, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions and a Platinum level member of Oracle Partner Network (OPN) today announced the launch of their CX Cloud products and services on Oracle Cloud Marketplace.

The Oracle Cloud Marketplace helps Oracle Cloud customers find the best applications to meet their needs through an easily searchable interface. Applications are listed along with the relevant details to help customers determine their value for their organizations, including user ratings and reviews.

With the proliferation of cloud, mobile, and social technologies, organizations want easy access to innovative, trusted business applications. To meet this demand from customers and create new opportunities for partners, Oracle developed the Oracle Cloud Marketplace.  Oracle Cloud Marketplace enables Oracle Cloud customers to easily browse, evaluate, and license trusted business applications to address their business needs.

CRMIT’s fastest growing products are the customer experience applications including the Self Service Portal and Mobile CRM. Currently, the applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing.

CRMIT’s has extended latest CX applications like computer telephony, email, self service, mobile, social, Configure Price Quote (CPQ) and reporting solutions to the Oracle Cloud Marketplace. This helps Cloud CRM customers easily find various applications that meet their needs through an easily searchable interface. The application listing provides detailed information including a description of the application, demos, ratings and reviews, videos and screenshots.

"We see customer demands go to the cloud. We are seeing more & more customers move rapidly to the cloud. They want to buy applications, platforms and infrastructure in the cloud. Oracle has led the way - the only ones to provide every layer of the cloud technology stack in a single, integrated cloud. This has helped partners leverage the latest in cloud technologies to grow their businesses. The Oracle Cloud Marketplace enables partners to quickly and easily develop, integrate, publish, and monetize their applications.  We are glad to publish a range of Customer Experience applications & services on the Cloud Marketplace, " said Vinod Reddy, Founder and CEO, CRMIT Solutions.

To view CRMIT’s CX Applications on Oracle Cloud Marketplace, please refer : Oracle Cloud Marketplace

About CRMIT Solutions

CRMIT Solutions delivers SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (3500+ user base), including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud, Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Relationship Management platform. CRMIT Solutions is a cloud based CRM deployment organization with several leading Fortune 1000 companies spread across various domains, including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector, and travel and transportation. CRMIT Solutions has also successfully accomplished 24,000+ hours of CRM training engagements globally.

To find out more visit, CRMIT Solutions

- See more at: http://www.crmit.com/press_release/oracle_cloud_marketplace.html#sthash.qFUuMJQl.dpuf

CRMIT Solutions launches its CX Cloud applications & services on Oracle Cloud Marketplace. The applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing.

Milpitas, US, Aug 05, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions and a Platinum level member of Oracle Partner Network (OPN) today announced the launch of their CX Cloud products and services on Oracle Cloud Marketplace.

The Oracle Cloud Marketplace helps Oracle Cloud customers find the best applications to meet their needs through an easily searchable interface. Applications are listed along with the relevant details to help customers determine their value for their organizations, including user ratings and reviews.

With the proliferation of cloud, mobile, and social technologies, organizations want easy access to innovative, trusted business applications. To meet this demand from customers and create new opportunities for partners, Oracle developed the Oracle Cloud Marketplace.  Oracle Cloud Marketplace enables Oracle Cloud customers to easily browse, evaluate, and license trusted business applications to address their business needs.

CRMIT’s fastest growing products are the customer experience applications including the Self Service Portal and Mobile CRM. Currently, the applications available cover a broad range of CX functions from web assisted services and telephony solutions, to more complex services such as implementation, user adoption, and data management, marketing automation, social relationship and testing.

CRMIT’s has extended latest CX applications like computer telephony, email, self service, mobile, social, Configure Price Quote (CPQ) and reporting solutions to the Oracle Cloud Marketplace. This helps Cloud CRM customers easily find various applications that meet their needs through an easily searchable interface. The application listing provides detailed information including a description of the application, demos, ratings and reviews, videos and screenshots.

"We see customer demands go to the cloud. We are seeing more & more customers move rapidly to the cloud. They want to buy applications, platforms and infrastructure in the cloud. Oracle has led the way - the only ones to provide every layer of the cloud technology stack in a single, integrated cloud. This has helped partners leverage the latest in cloud technologies to grow their businesses. The Oracle Cloud Marketplace enables partners to quickly and easily develop, integrate, publish, and monetize their applications.  We are glad to publish a range of Customer Experience applications & services on the Cloud Marketplace, " said Vinod Reddy, Founder and CEO, CRMIT Solutions.

To view CRMIT’s CX Applications on Oracle Cloud Marketplace, please refer : Oracle Cloud Marketplace

About CRMIT Solutions

CRMIT Solutions delivers SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (3500+ user base), including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud, Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Social Relationship Management platform. CRMIT Solutions is a cloud based CRM deployment organization with several leading Fortune 1000 companies spread across various domains, including banking, financial services, insurance, education, retail, manufacturing, life sciences, energy, telecom, public sector, and travel and transportation. CRMIT Solutions has also successfully accomplished 24,000+ hours of CRM training engagements globally.

To find out more visit, CRMIT Solutions

- See more at: http://www.crmit.com/press_release/oracle_cloud_marketplace.html#sthash.qFUuMJQl.dpuf

TomTom Achieves a Near 50% First-Contact Resolution Rate for 2 Million Contacts Each Year, Provides 26 Million Self-Service Answers with Oracle Service Cloud

"Oracle Service Cloud enables us to provide the highest levels of post-sales support and ensure we hit targets for our most important KPI—customer satisfaction." – Mark Hilton, Director, Reverse Logistics and Support Services, Customer Care, TomTom NV

Here are some of the benefits Oracle Service Cloud (aka RightNow) delivers Tom-Tom:

  • Provide consistently high post-sales service across multiple channels and in 28 languages for the customers who contact TomTom each year for technical support, product queries, or to ask about software updates—such as the location of new traffic-enforcement cameras, motorway services, or newly opened routes
  • Cut the number of return material authorizations (RMAs) issued to customers wanting a GPS refund or replacement during the warranty period—a process that is costly for TomTom and has an impact on customers’ perceptions of product quality
  • Increase productivity of contact-center agents in Europe, the Americas, and Asia
  • Improve customer satisfaction year-on-year by capturing and incorporating post-contact feedback into management information reports
Read the full report here
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