Monday Aug 04, 2014

Oracle Social Relationship Management is open to resell!

Oracle Social Relationship Management is now open to resell. Check the Resell criteria in the OPN portal and apply to reseller rights here.

Boxfusion Consulting Achieves Oracle PartnerNetwork Specialization for Oracle Sales Cloud

Oracle Recognizes Boxfusion Consulting for Expertise in Oracle Sales Cloud advisory, implementation and integration services.

July 24, 2014 – Boxfusion Consulting, a leading provider of consultancy services in Oracle Customer Experience Cloud software packages and a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Sales Cloud.

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Boxfusion Consulting has been recognized by Oracle for its expertise in delivering services specifically around Oracle Sales Cloud through competency development, business results and proven success.

Andy Stevens, Delivery Director of Boxfusion Consulting commented, “This is the latest of several recent OPN Specialization achievements, demonstrating our capability and expertise in delivering solutions that truly support our customers’ businesses. As an onshore boutique consultancy provider in the UK accredited as a Specialized Partner for both Oracle Service Cloud and Oracle Sales Cloud, we’re proud to be recognized as a leader in the delivery of Oracle Customer Experience Cloud solutions.”

“Oracle congratulates Boxfusion Consulting on achieving OPN Specialized status for Oracle Sales Cloud. The OPN Specialization program allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills,” said Will O’Brien, VP Alliances & Channels, UK & Ireland, Oracle.

As companies seek to take advantage of the flexibility and agility of cutting-edge Cloud solutions for salesforce automation such as Oracle Sales Cloud, Boxfusion Consulting is there to provide the expert advisory and implementation services to guarantee success. Additionally, with our complementary expertise in Siebel CRM we have a particular strength in advising existing Siebel customers as to how to take advantage of Oracle Sales Cloud’s modern salesforce automation capabilities while optionally retaining Siebel for the heavy-lifting required of enterprise CRM.

Working with customers such as Panasonic Manufacturing U.K. Ltd, Boxfusion Consulting is at the forefront of the delivery of advisory and implementation services for Oracle Sales Cloud.

For more information about Oracle Sales Cloud capability, click here. For more information about Boxfusion, please click here and/or subscribe to their blog!

Oracle Buys TOA Technologies : adds Leading Field Service SaaS to Oracle Service Cloud!

Adds Leading Field Service SaaS to Oracle Service Cloud and Oracle ERP Cloud Solutions to Deliver Effective and Timely Home- and Facility-based Customer Service

News Facts

Oracle today announced that it has signed an agreement to acquire TOA Technologies (TOA), a leading provider of cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.

TOA’s Field Service SaaS enables modern enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations. TOA’s customers have more efficient field service operations, lower costs of delivering field service, and deliver a superior customer experience.

TOA’s solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone.

Oracle Service Cloud, part of Oracle Customer Experience Cloud, is an industry-leading platform for online customer service, cross-channel contact center, knowledge management, and policy automation. Oracle ERP cloud solutions help accelerate productivity, allocate resources, and provide on-demand information access.

Oracle Service Cloud and Oracle ERP cloud solutions combined with TOA will empower innovative customer service organizations to drive operational efficiencies while bolstering customer satisfaction and exceeding service expectations through personalized service.

More information on this announcement can be found at http://www.oracle.com/toatechnologies.

Supporting Quotes

“Companies want to offer customers a unified and highly engaging experience each time they interact with them,” said David Vap, Group Vice President, Oracle Product Development. “Field Service is a critical aspect of customer service and by integrating TOA with Oracle Service Cloud, Oracle will uniquely offer enterprises the ability to coordinate face-to-face service interactions from the contact center to service scheduling and delivery. Further, by integrating TOA with Oracle’s ERP Cloud and ERP Applications, enterprises’ field service teams will have better information and can be operated more efficiently and at lower cost.”

“Delivering quality field service during the last mile of issue resolution is critical to achieving the highest levels of customer satisfaction. TOA’s solutions help companies streamline operations, gaining real-time scheduling capability that transforms how service is delivered,” said Yuval Brisker CEO, TOA Technologies. “Adding TOA’s solutions to Oracle Service Cloud will enable companies to accelerate their ability to deliver exceptional customer service.”

Supporting Resources

Read the complete Press Release with important legal and commercial disclaimers here


Webcast: 'Thanks for Tweeting, Now Please Hold Indefinitely'... How Social and Customer Service can be BFF!

Increasingly customers are turning to social channels with their service issues. So it's good news that Social Media and Customer Service are fast becoming best friends. It's this relationship that helps your service agents catch issues early on and ensures customers can resolve queries through the channel of their choice.

Our webcast, 'Thanks for Tweeting, Now Please Hold Indefinitely', offers three short episodes:

  • On getting started with Social Customer Service
  • Practical implementation ideas
  • Maturing into a socially enabled enterprise
  • And all have sound advice from Ovum and Oracle experts about how to use social media as a customer support channel
To join the webcast click here

Join the Test Fest @ OPN Central and Get Immediate Recognition for Your Expertise!

Register today for Test Fest at OPN Central @ OpenWorld and get one step closer to becoming an OPN Certified Specialist!

Beginning Monday, September 29th through Thursday, October 2nd at the Westin St. Francis San Francisco, we will have 10 testing sessions available with a pool of 140 exams to choose from – all FREE for OPN members. And remember, successfully passing an exam will earn you an OPN Certified Specialist accreditation!

Joining an elite group of OPN Certified Specialists will improve your credibility in the marketplace leading to more business opportunities around Oracle's latest solutions.

View the complete list of exams!

Check the test fest schedule and register for your desired sessions!

For questions, please email the Oracle Partner Enablement Team

Oracle Marketing Cloud Sales Awareness training for EMEA Partners

With so many changes to the Marketing Cloud over the last few months, we've released all new content for our Partner sales training. JOIN US to learn what's new in the ORACLE Marketing Cloud!

The only Modern Marketing solution that integrates cross-channel, content, and social marketing with data management for the enterprise.

COVERED IN THIS 1.5 DAY TRAINING

  • Oracle Marketing Cloud Messaging 
    (Eloqua, Compendium, Responsys and BlueKai)
  • Product Release Highlights and Vertical Solutions
  • Go To Market Strategy
  • AppCloud Solutions
  • Where's the Money?
  • Competitive Landscape

With case studies, workshops and product demos to help you on your way to a new world of modern marketing expertise.

NOTE: There is no cost for training except for your own travel & expense.

Don't miss this opportunity to meet with your Oracle Marketing Cloud Alliances & Channels team and learn from our panel of sales, pre-sales and partner experts!

Dates and Locations:

  • September 17-18: Dubai, UAE
  • October 9-10: Paris, FR
  • November 5-6: Stockhom, SE

Please register here!

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