Thursday Jul 24, 2014

Eroski Resolves IT-Incident Issues 75% Faster and Reduces Costs by Centralizing Service for 38,000 Internal Clients with Oracle Service Cloud

"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000 cases a month and do so 75% faster than our initial estimates.” – says Jose Enrique Rey Sanchez, SIEC Customer Service Manager, Eroski

Read the complete success story of Eroski with Oracle Service Cloud here

Modern Sales Enabled through Siebel and Oracle Sales Cloud Integration

Modern Sales will enable your reps to Sell More, Know More and Grow More. To compete and win, Modern Sales teams need new skills to sell to today's customers. They must be mobile, productive and agile. You can now leverage existing Siebel investments to take advantage of Oracle Sales Cloud capabilities. Learn about Siebel and Sales Cloud integration touch points and the planned roadmap for the coming year and view a demo of what's available today for Siebel customers.

View webinar replay here!

Oracle CX Cloud Integrations Update With a Spotlight on Oracle Sales Cloud Integrations Webinar

Learn about the Oracle CX Cloud Integrations that are available today as well as additional integrations that are on the roadmap.

Leading customer experiences need to bring together the best in sales, marketing, service, social, and commerce technologies. The Oracle CX solution portfolio contains all the pieces you need to deliver optimized experiences across the customer lifecycle at a lower cost. This session provides an overview of how the Oracle CX Cloud Portfolio provides a full spectrum of customer experience soutions -- from attracting and engaging new customers to serving and inspiring loyalty in existing customers.

This session also includes a spotlight on the Oracle Sales Cloud Integrations.

View Webinar replay here!

Oracle Sales Cloud and Marketing Cloud Integration webinar for partners

Oracle's pre-integrated solution connects sales and marketing activities and increases the velocity of leads to opportunities. Learn how our CX portfolio aligns processes and provides deeper customer insight.

This webcast describes in-depth the existing integrations, customer vignettes, and planned roadmap. Join Leslie Buhrer, Sr. Director of Oracle Sales Cloud and Caryn Reddick, Sr. Director of Oracle Marketing Cloud along with our product management experts to get your integrated portfolio questions answered.

Take webinar replay here!

Oracle Sales Cloud Financial Services Demo Environment Now Available!

Product Management and GSE (Global Sales Engineering) are pleased to announce the general availability of the new Financial Services CX Demonstration Environment.

This environment is single instance supporting five distinct Financial Services sub-industry demonstrations including Retail Banking, Commercial Banking, Wholesaling Life and Annuities, Wealth Management, and Mutual Fund Wholesaling. All five demonstrations are rooted in Sales Cloud Release 8, and some include other CX solutions such as OSN and Eloqua. This demo is based on Release 8 Patch Bundle 3.

View webcast here!

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