Tuesday Jul 01, 2014

InFact support major Oracle Sales Cloud project at Toyota Handling Material (THME)

InFact, a France based historical Oracle CRM on Demand and Oracle Sales Cloud partner and a pioneer in the CRM SaaS market, has been instrumental to win a major Oracle Sales Cloud project at Toyota Material Handling Europe (TMHE), involving the migration of 1’000+ CRM SaaS users on to Oracle Sales Cloud.

InFact services include solution migration within the same scope of functionalities, processes and data to the new system, with the aim for TMHE to take benefit of new OSC features such as Mobility, Org Chart, Simplified UI, more user friendly UI, etc.

“Our sales representatives require a simple and productive user experience when working on complex product configurations and pricing policies with customers” said TMHE representative. “Cameleon CPQ natively integrated to Oracle Sales Cloud by InFact Group, represented the best of breed solution to meet our requirements.  Oracle’s Java Cloud Service was a clear choice for InFact Group to integrate Oracle Sales Cloud with Cameleon CPQ, demonstrating a seamless user experience with partner applications from Oracle Cloud Marketplace.”

InFact has been providing CRM services to TMHE since the end of 2010 and has been chosen for this project by the customer thanks to the high level of satisfaction related to delivered services

In addition to OSC implementation and integration services, InFact has also published several solutions related to Sales and Service Cloud on the Oracle Market Place, including:

  • OPA Connector
  • Order Bag
  • ERP Connector
  • CPQ integration to Cameleon
  • Pricer
  • Document Server Connector (for Sharepoint as well as Amazon cloud)

Customer experience videos for partners

Here are links to interesting videos specially made for our partners who are engaging with Oracle CX solutions:

OPN: Customers Experiences & Implementing for Success

Steve Hoodmaker, Sr. Director Application Partner Enablement hosts Karl Helfner, Sr. Manager, CX Application Partner Enablement, to discuss how customer experience impacts company revenue, and how partners should apply for success in the CX space.

OPN: Market Insights in Customer Experience

Karl Helfner, Sr. Manager CX Partner application Enablement hosts Steve Roughan, Senior Manager CX Solutions from Fusion 5 to discuss market insights in customer experience.

OPN: Accelerate w/ Accenture for Oracle Customer Experience

Accenture shares how to leverage massive quantities of available data to better understand customers, provide enhanced and personalized service, execute targeted marketing programs, and effectively reward customer loyalty with consistency.

OPN: How To Solve Two Big Software Problems With One Move

Eventus Solutions Group Senior Director Doug Dostal talks about this shift to cloud CRM suites and the ability of RightNow CX to improve the customer experience while also simultaneously reducing costs.

OPN: Infogain Helps Customers Leverage Oracle Knowledge

Infogain, the largest implementer of Oracle Knowledge, talks about integrating Oracle Knowledge with SAP, Sharepoint, and Siebel to create a unified Knowledge system for a high tech customer.

OPN: Improve HR Service Delivery with Oracle Service Cloud

Bryan Hinz, VP Apex IT shares how to position Oracle RightNow CX Service Cloud as an HR Service Delivery solution to Human Resources departments in enterprise and mid-market accounts.

OPN: Intelenex on Improving Warranty Management Process

Learn about Intelenex and their commitment to customer satisfaction. Dave Krauthamer, CEO, talks about a recent win where they are helping a customer improve their warranty management and repair process through the integration of RightNow and EBS.

OPN: Apex IT and Oracle Marketing Cloud - CX Cross Story

Ben Yerushalmi, Alliance Director for Oracle Marketing Cloud hosts Bryan Hinz, VP of Apex IT to discuss a cross pillar win at a major California university; a model that can be repeated across opportunity and industry – don’t miss it!

OPN: Measuring the Success of Your Customer's Knowledgebase

Karl Helfner, Sr. Manager CX Partner application Enablement hosts Steve Roughan, Senior Manager CX Solutions from Fusion 5 to discuss how to measure the success of your customer’s knowledgebase.

OPN: McFadyen Solutions for Oracle Commerce

Hear Tom McFadyen, President of McFadyen Solutions, talk about Oracle Commerce and the solutions they have delivered to meet customer's scalability, transactional and multi-site challenges.

OPN: Hitachi Consulting Sees Results with Oracle Sales Cloud

Hear how Hitachi has achieved a forecast accuracy of over 95%, and delivered significant efficiencies to their sales and management organizations by consolidating five CRM systems into one environment powered by Oracle Sales Cloud.


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