Wednesday Jul 30, 2014

The Customer View on Oracle Sales Cloud: an analyst report by Constellation Research

"Oracle Sales Cloud presents the market with a paradox, being both a new product and a mature product at the same time. In fact, Oracle Sales Cloud supports many advanced business processes. At its most basic level, Oracle Sales Cloud is a sales automation tool with established capabilities such as helping sales representatives keep track of contacts, accounts, and opportunities, and helping their managers make forecasts and manage territories. While it has unusually deep functionality for a new product with features such as integration and territory management, it is also subject to the same rules of software development as any new product.

To resolve this paradox, Constellation interviewed customers, developers, systems integrators, end users, and product managers at Oracle itself. Constellation reviewed demos, attended trade events, and asked Oracle for detailed product information. Oracle’s early internal deployment provided a drink-your-own-champagne experience in improving the product. Extensive conversations with customers, systems integrators, and competitors
lead Constellation to seriously recommend Oracle Sales Cloud on short lists for existing customers and select prospects..."

This is an extract of a recent report on Oracle Sales Cloud by R "Ray" Wang from Constellation research. Read the full report on our EMEA CX Partners Community Beehive Workspace here (send an eMail to to receive your access to the community workspace if you don't have one).

Ovum Whitepaper 'Social Media as a Customer Support Channel: Best Practices'

Does it feel like sometimes you can't move for the next big customer service 'thing'? Social is definitely up there with the biggies. Already embraced by Marketing, but there is also a huge opportunity for Service – especially when it comes to getting ahead of issues and salvaging brand reputation.

That's why Ovum created 'Social Media as a Customer Support Channel: Best Practices'. In this report, you can:

  • Read independent best practices from Ovum about using social media as a customer support channel
  • Find hints and tips for how to integrate social media into customer support
  • Learn about the benefits that proactive and reactive social customer service can bring
To view the report click here now.

Friday Jul 25, 2014

PaaS for SaaS: a special webinar for Oracle EMEA Applications partners - Tuesday August 27th, 10am CET

With the recent launch of Oracle Platform as a Service, Oracle now gives customers and Systems Integrator the ability to complement their SaaS solutions with Cloud powered customization platform that include Java as a Service and Database as a Service among others.

Join us on Tuesday August 27th, 10am CET, to discover the Oracle PaaS for SaaS value as well as the business opportunity for Systems Integrators. In this 60’ free webinar specialy designed for our EMEA partners, we will review the following topics:

  • What is the Problem?
  • What is Oracle PaaS
  • Components and Use Cases
  • The PaaS Experience
  • Where to learn more
Agenda and registration here

Thursday Jul 24, 2014

Eroski Resolves IT-Incident Issues 75% Faster and Reduces Costs by Centralizing Service for 38,000 Internal Clients with Oracle Service Cloud

"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000 cases a month and do so 75% faster than our initial estimates.” – says Jose Enrique Rey Sanchez, SIEC Customer Service Manager, Eroski

Read the complete success story of Eroski with Oracle Service Cloud here

Modern Sales Enabled through Siebel and Oracle Sales Cloud Integration

Modern Sales will enable your reps to Sell More, Know More and Grow More. To compete and win, Modern Sales teams need new skills to sell to today's customers. They must be mobile, productive and agile. You can now leverage existing Siebel investments to take advantage of Oracle Sales Cloud capabilities. Learn about Siebel and Sales Cloud integration touch points and the planned roadmap for the coming year and view a demo of what's available today for Siebel customers.

View webinar replay here!

Oracle CX Cloud Integrations Update With a Spotlight on Oracle Sales Cloud Integrations Webinar

Learn about the Oracle CX Cloud Integrations that are available today as well as additional integrations that are on the roadmap.

Leading customer experiences need to bring together the best in sales, marketing, service, social, and commerce technologies. The Oracle CX solution portfolio contains all the pieces you need to deliver optimized experiences across the customer lifecycle at a lower cost. This session provides an overview of how the Oracle CX Cloud Portfolio provides a full spectrum of customer experience soutions -- from attracting and engaging new customers to serving and inspiring loyalty in existing customers.

This session also includes a spotlight on the Oracle Sales Cloud Integrations.

View Webinar replay here!

Oracle Sales Cloud and Marketing Cloud Integration webinar for partners

Oracle's pre-integrated solution connects sales and marketing activities and increases the velocity of leads to opportunities. Learn how our CX portfolio aligns processes and provides deeper customer insight.

This webcast describes in-depth the existing integrations, customer vignettes, and planned roadmap. Join Leslie Buhrer, Sr. Director of Oracle Sales Cloud and Caryn Reddick, Sr. Director of Oracle Marketing Cloud along with our product management experts to get your integrated portfolio questions answered.

Take webinar replay here!

Oracle Sales Cloud Financial Services Demo Environment Now Available!

Product Management and GSE (Global Sales Engineering) are pleased to announce the general availability of the new Financial Services CX Demonstration Environment.

This environment is single instance supporting five distinct Financial Services sub-industry demonstrations including Retail Banking, Commercial Banking, Wholesaling Life and Annuities, Wealth Management, and Mutual Fund Wholesaling. All five demonstrations are rooted in Sales Cloud Release 8, and some include other CX solutions such as OSN and Eloqua. This demo is based on Release 8 Patch Bundle 3.

View webcast here!

Wednesday Jul 23, 2014

Ovum Whitepaper: 'Total Cost of Ownership of Cloud and Premise-Based Contact Centre Systems'

Have you befriended the Cloud? Or, perhaps you're still a bit skeptical about the benefits it can bring?

Well, this independent report from Ovum takes all the legwork out of the cost assessment for cloud and premise-based contact centre deployments ranging in size from 50 to 750 seats, so that you can examine for yourself:

  • The benefits of both cloud and premise-based contact centres
  • Five-year cost comparisons for different sized contact centres, allowing you to easily weigh up advantages and restrictions
  • Different scenarios for technology investment commitment
To view Ovum's 'Total Cost of Ownership of Cloud and Premise-Based Contact Centre Systems' report click here now.

Tuesday Jul 22, 2014

Register Now! Oracle Social Relationship Management Implementation Boot Camp - London, 2-5 September

Oracle Social Relationship Management (SRM) is a product that helps you manage and scale your relationship with customers on social media channels.

What will you learn

Through pre-work (online) and course content (instructor led workshop) this boot camp will give you the information and skills required to implement Oracle Social Relationship Management.

The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be set-up, configured, and implemented in various different situations.

  • Configure the Social Relationship Management account settings
  • Take actions on posts in Publish
  • Create and attach coupons and polls to social streams with Publish
  • Set up Dynamic Link Tracking
  • Create and manage Topics
  • Build a view and create a brand template in Content & Apps
  • Configure SRM and CX Solution integrations
  • Oracle SRM Value Proposition
  • Key Differentiators
  • Live Demonstrations

2-5 September 2014 - Oracle Office London - London, UK

Register Now!

Monday Jul 21, 2014

Oracle Sales Cloud Implementation Trainings for EMEA partners: attend on-site or remotely!

The Oracle team is pleased to invite your Oracle CRM Practice to a 5-days hands-on Oracle Sales Cloud Implementation Training. These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises.

You can chose to attend either in-person or remotely (from any country in the World) to any of the scheduled events below.

Participants will have access to an Oracle Sales Cloud environment during training and for a limited time afterwards. Participants should have general skills in implementing and extending CRM applications (e.g. Siebel, Sales Cloud, CRMOD etc.). Training will be delivered remotely and in-person (based on demand). Participants are expected to attend all web-based presentations and complete laboratory exercises every day.

IMPORTANT: A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If you have not already accepted this addendum, please click here to review and accept the terms and conditions.

Oracle Sales Cloud Implementation Training Schedule:

  • Paris,  September 8th, 9am – 5pm CET - Register (for on-site or remote participation)
  • Dubai, September 29th 2014, 9am – 5pm GST - Register (for on-site or remote participation)
  • Stockholm, October 20th 2014, 9am – 5pm CEST - Register (for on-site or remote participation)
  • Munich, November 3rd 2014, 9am – 5pm CET - Register (for on-site or remote participation)
  • Johannesburg, November 17th, 2014 9am – 5pm SAST - Register (for on-site or remote participation)
  • Warsaw, December 8th 2014, 9am – 5pm CEST - Register (for on-site or remote participation)

NEW on ORACLE.COM! Oracle Applications for every Business Need

All of our applications, all in one place. Whether your customer's focus is HCM, ERP, CX, EPM or Supply Chain Management, point them to the new applications page on

Thursday Jul 17, 2014

SOA: AppAdvantage FY15 kit

The pace of change, and the need to modernize IT and simultaneously deliver business innovations such as Social, Mobile and Cloud is stressing enterprise operating models as never before. To be sure, success in both is an imperative in today’s dynamic business environment. However, traditional packaged enterprise applications such as ERP can no longer deliver upon the wide range of opportunities and challenges facing IT Leaders. But for most enterprises, outright replacement is impossible. A new approach to enterprise systems is needed, one that leverages existing investments, while layering new capabilities around them within an open, flexible and secure architecture.

At our SOA Community Workspace (SOA Community membership required) you find a complete AppAdvantage kit: and App Advantage FY15 sales resources:

  • FY15 AppAdvantage Sales Opportunities Webcast - | PPT
  • AppAdvantage Customer Presentation (CVC) - PPT
  • AppAdvantage Reference Guide - PDF
  • AppAdvantage Customer Brochure (Public Use) - PDF
  • Integrating SaaS and On-Premise Applications - Customer Presentation | Cheat Sheet
  • Multichannel Enablement of Enterprise Applications - Customer Presentation | Cheat Sheet
  • Exalogic for Oracle Apps - Customer Presentation | Cheat Sheet
Overall Fusion Middleware Sales plays FY15 and Overall Fusion Middleware Customer presentation PPT

Friday Jul 11, 2014

Oracle helps dunnhumby transform its global processes via the cloud

Customer science pioneer chooses Oracle Sales Cloud, Marketing Cloud, HCM Cloud and ERP Cloud to standardize global processes and help drive business growth

Reading, UK – July 8, 2014

News Summary

dunnhumby, the world’s leading customer science company, has broken new ground as one of the first organisations to implement a unique suite of Oracle cloud solutions, including Oracle Sales Cloud, Oracle Marketing Cloud, Oracle ERP Cloud, Oracle HCM Cloud, Oracle Hyperion Managed Cloud Service and Oracle Business Intelligence Applications Managed Cloud Service to help streamline its operations and continue to drive its rapid growth. Working with organizations such as Tesco PLC, The Kroger Co., Macy’s and Coca-Cola, dunnhumby analyses data from more than 400 million customers across the globe for its clients and helps them transform their businesses by putting the people they serve at the heart of their decision-making. By adopting the full stack of Oracle solutions, dunnhumby has enhanced its front and back-office processes with a state-of-the-art applications platform and an integrated enterprise applications suite.

News Facts

  • Following dunnhumby’s rapid growth and accelerating expansion – both organically and via acquisitions – the company wanted to globalize, simplify, and better-integrate its business processes. The world’s leading customer science company also sought to develop more agile, flexible and scalable back-office systems to accommodate further expansion and ongoing innovation in its products and services
  • As a result, dunnhumby worked with KPMG Management Consulting to design a programme to select a fully integrated software solution in line with its ambitious growth plans
  • To develop the capabilities required to sustain its rapid growth and commitment to innovation, dunnhumby selected a full range of Oracle Cloud solutions, including Oracle Sales Cloud, Oracle Marketing Cloud, ERP Cloud, and Oracle HCM Cloud, along with Oracle Hyperion Managed Cloud Service and Oracle Business Intelligence Managed Cloud Service
  • The applications will be delivered as a unified solution, and will provide dunnhumby with insight across its entire operation more quickly and accurately while strengthening the management of its end-to-end processes using a single unified platform
  • dunnhumby will also benefit from the cost savings offered by an integrated solution that offers the flexibility of both public and private clouds
  • With Oracle Cloud Applications, dunnhumby will be able to innovate faster with less risk, accelerate the conversion of new services into value, and respond to shifting market conditions with greater flexibility
  • dunnhumby, with support from KPMG, explored solutions from multiple vendors, ultimately choosing the Oracle stack for the superior analytics and low total cost of ownership it offered, and because Oracle offered the company a fully integrated suite of software
  • KPMG brought expertise from having worked with multiple software vendors and helped dunnhumby in evaluating a range of systems options before finally selecting the Oracle solutions

Supporting Quotes

  • Andrew Hamilton, Global Head of Strategic Planning at dunnhumby said: “At dunnhumby, we always strive to find new and better ways to innovate and collaborate across markets. Oracle’s suite of Cloud Solutions will enable us to streamline our global processes and deliver new operating models as we continue to grow – helping us go further, faster in our drive to win the loyalty of more than 1bn customers around the world”.
  • Mark Newton, Vice President of UK Applications, at Oracle said: “Oracle’s ability to bring CX, HCM and ERP together as a unified cloud applications suite sets it apart from other vendors, and presents an attractive proposition for any modern business. By integrating our combined public cloud solutions with business intelligence applications in the cloud, dunnhumby will be able to modernise its operations, boost efficiency, and increase business agility across all of its global offices.”

Oracle Social Cloud Expands Global Language Resources to Help Businesses Listen to Customers Worldwide

Oracle Social Cloud Adds Advanced Listening and Monitoring for Bahasa, Finnish, Norwegian, Polish, Swedish, Thai, and Turkish

With organizations entering global marketplaces and engaging customers worldwide, Oracle Social Relationship Management (SRM), an Oracle Social Cloud business solution, has added advanced listening and monitoring support for Bahasa, Finnish, Norwegian, Polish, Swedish, Thai, and Turkish. The improvements reflect Oracle’s commitment to making social media a high value channel for customer engagement—enabling businesses to increase market penetration and deliver personalized and localized experiences. Oracle SRM now supports 18 languages with advanced keyword and Latent Semantic Analysis (LSA) listening. Oracle also offers natural language processing for sophisticated sentiment analysis in Chinese, English, French, German, Portuguese and Spanish, with more to come.

News Facts

  • Oracle Social Relationship Management is a cloud service that helps businesses manage and scale customer relationships on social media channels. Businesses can now use Oracle SRM to listen to conversations about their brand, industry, or competitive landscape in a broader range of languages.
  • eMarketer predicts that the global social network audience will reach 2.3 billion by 2017. To connect with socially engaged customers, businesses must listen, publish, and learn without barriers to location or language. Advanced listening, sentiment analysis, and monitoring across languages, including on regional social networks and websites, is crucial for global businesses.
  • Oracle’s advanced language support further establishes Oracle SRM as the industry’s only unified, global social business solution. Oracle’s market-leading text analysis, powered by LSA, cuts through the noise to expose contextual meaning and deliver more accurate, precise, and relevant insights. Oracle Social capabilities reveal actionable insights like consumer intent, product likes/dislikes, and customer service issues.
  • For each language supported, Oracle SRM also adds new data sources relevant to each language, including country-specific social networks, blogs, forums, and news sites, providing access to more than 700 million messages daily. Oracle SRM provides user interfaces and publishing in 31 languages, in addition to the expanding advanced listening, sentiment analysis and data sources.
  • This language support and simplification enables Oracle SRM customers to obtain rich insights into the content of social and web messages, enabling them to easily identify and act on the messages most relevant to them.

Supporting Quotes

  • “With the global social networking audience reaching 2.33 billion by 2017, there is no doubt that successful businesses need to be globally social,” said Meg Bear, Group Vice President, Oracle Social Cloud. “Removing language barriers is critical to improving an organization’s social listening, learning and engagement capabilities. We are committed to supporting and expanding our global resources to help our customers deliver better service to their customers worldwide.”

Supporting Resources



« July 2014 »