Tuesday Jun 10, 2014

Next Best Action: an emerging engagement paradigm can elevate customer experience to the next level

As customer interactions increase across an expanding number of communication channels, business leaders are struggling to understand and engage with each customer effectively. To address this challenge, leading organizations are adopting strategies around “next best action,” a decision-support model that systematically identifies the next best step to take in the customer conversation—whether that action is providing additional information or targeted services, presenting a unique offer, or taking no action at all...

Read the complete article - by Mark A. Stevens (vice president, Insight and Customer Strategy, at Oracle) - here

Oracle Social Relationship Management Implementation Exam is now available in Beta!

Get certified in implementing the most complete social relationship management solution on the market. Passing the exam means you will be recognized as an Implementation Specialist for Oracle Social Relationship Management. Schedule your exam as soon as possible to benefit from our exclusive vouchers which can waive the entire exam fee!


OPN Solutions Catalog Goes Mobile!

We are pleased to announce the launch of a mobile-ready OPN Solutions Catalog

Features include:

  • A fluid search and browse experience regardless of device (phone, tablet, or desktop)
  • Streamlined design and reorganized search facets, making it easier for customers to search and browse partner profiles and solutions

The OPN Solutions Catalog is a free marketing tool for all active Oracle PartnerNetwork members. If you are an OPN partner… take advantage of it!

To learn more about the new catalog, watch the
Solutions Catalog Training which includes best practices and a demo on how to update your profile. Spend a few minutes with our experts to learn how you can expand your market reach and showcase your offerings to our customers, partners, and Oracle employees worldwide.


Questions? Visit the
Solutions Catalog Resource page or contact the Partner Business Center.

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