Sunday Jun 29, 2014

Oracle CRM On Demand Release 26 is Generally Available

Oracle is pleased to announce that Oracle CRM On Demand Release 26 is Generally Available as of June 27, 2014. Oracle CRM On Demand is part of Oracle's long-term commitment strategy and the product roadmap proves our investment.  

Oracle CRM On Demand is also supported by our Applications Unlimited Lifetime Support Policy, which can be found on the Oracle Support Site.

Some of the features and enhancements in this release include:

  • An updated user interface, specifically tuned for mobile sales users, that provides a more engaging and intuitive experience
  • Pre-built social collaboration with Oracle Social Network embedded in Oracle CRM On Demand, enabling collaboration of employees in team sales and support activities
  • A newly developed Divisions framework, which works in conjunction with the Picklist Value Group feature, giving you the ability to map users by division, with data specific to the division, improving usability and reducing administrative cost
  • Expanded availability for Oracle CRM On Demand Desktop to multi-tenant customers, allowing users to work directly in Microsoft Outlook with their Oracle CRM On Demand data
  • Enhanced marketing capabilities allowing users to create beautifully crafted campaigns, communicate with their customers using engaging email templates, and track interactions with customers
  • Improved analytics with new business intelligence content such as sample requests data for richer call activity history analysis and territory-based book analysis support for events.

For additional details on the new features in Release 26, please review the Transfer of Information recordings available on My Oracle Support.

Over the next few releases, some of the more exciting enhancements that are planned include the following:

  • A revised calendar, visual indicators, and additional UI enhancements to improve the user experience by providing a more intuitive, modernized interface
  • Oracle CRM On Demand Desktop Lite, which provides appointment, task, contact, and account synchronization between Oracle CRM On Demand and Microsoft Outlook, and includes email integration enabling users to see more data from a single point of view
  • Role-based IP address restrictions, to give you even more flexibility with configuring your security settings
  • A next generation Connected Mobile Sales application, with support for built-in device components, such as storage
  • A new set of RESTful APIs, that can be used to rapidly create new avenues into Oracle CRM On Demand, specifically mobile solutions
  • Built-in map interface enabling the ability to map contacts and customers within a certain proximity of a specific location
  • An enhanced search providing you “fuzzy-like” search results
  • A new report scheduling API allowing you to submit report executions offline and email the results to your users

As a reminder, we have various product areas to help customers and partners maximize the value of Oracle CRM On Demand.  The following are some of the product areas that might be of benefit:

  • Oracle Cloud Marketplace, which encourages partner innovation
  • Customer Advisory Boards, which consist of industry-leading customers where Oracle engages directly with our customers, and provides them an opportunity to influence our future strategy and roadmap
  • The Oracle CRM On Demand User Group, which is managed fully by customers, whose mandate is to work with Oracle Product Management and help influence our product strategy
  • The Communities link on My Oracle Support, which you can use to collaborate with peers and Oracle CRM On Demand experts
Oracle CRM On Demand is a valuable asset to Oracle’s portfolio, and we will continue to expand its functionality through Oracle internal development as well as through partners and other integrations.


Friday Jun 27, 2014

Can your Sales Force Automation tool do that?

Watch this 2' video and then ask yourself: can your Sales Force Automation tool do that?

Oracle Sales Cloud can!

Sell more anytime, anywhere, on any device? Yes please! Check out the unique mobile capabilities of the Oracle Sales Cloud

Social Listening: Okay, What Is It I’m Supposed to Listen For?

When Jay Leno was first being considered by NBC for host of the Tonight Show, legend has it he literally hid in a closet so he could overhear executives weighing the positives and negatives of him vs. David Letterman. Leno intuitively knows the value of social listening.

Who wouldn’t be curious about what people, in honest and unguarded moments, are saying about you? Who hasn’t wanted to be a fly on the wall? Today, social listening makes these things possible for brands. It’s a power you don’t want to leave untapped. But what exactly should you be listening for across social and the Internet at large?

Someone praising you or a competitor: You’re going to want to engage the rave to help amplify it if it’s about you. If it’s about a competitor, you want to know their strongest features.

Someone having trouble finding, getting, or using yours or a competitor’s product: It reveals there’s a kink in the happy customer process, a frustration-maker you should fix if it’s yours and exploit if it’s a competitor’s.

Someone debating whether or not to get yours or a competitor’s product: Don’t jump in to sell them! Offer to answer any remaining questions about your offering, and incentivize.

Someone having a general problem your product helps solve: Often, people won’t mention brands, but will cry out about a pain point your product could help solve. You’re listening for people to rescue.

Mention of your brand or a competitor by an influencer: Influencers aren’t just media & big bloggers, they’re also the people who engage most with you or in your area of expertise.

Someone trying to directly reach out to you or a competitor: If they go to the trouble and you ignore them, you do crazy brand damage. If your competitor makes this crucial mistake, jump on it and offer help from YOUR brand.

Reaction to campaigns and branded content you’re running: Don’t double-down on a campaign or content people find immensely ignorable.

A hot topic it makes sense for your brand to tap into/comment on: But you better be careful. Many brands have been severely burned while attempting this.

Opportunities to step in and serve others: NOBODY minds a brand inserting itself and bringing its power to a worthy cause.

Mentions of valued customers or partners: You want to be their biggest public cheerleaders, so engage their stuff and share it.

Overall brand sentiment trends: You shouldn’t wake up one day shocked by how many people don’t like you. It happens over time, so get ahead of the curve.

Location and activity cues: Oh, you’re near our ice cream shop and complaining about the heat? Here’s a coupon and directions.

Research & development, crowd-sourced product and feature ideas: Real-world users of our products see them differently and have different experiences with them than we do. We should probably pay attention.

Listen for top employment prospects in your field considering their options: You can find them first and get the best people just because you were actively looking for them.

Listening is an ongoing, always-on affair. This can’t be for curiosity’s sake, be ready and able to act on what you hear. And if your social listening platform can’t keep up, YOU can’t keep up. We’re talking about a heavy lift of big data, filtering, multiple languages, the ability to establish meaning and intent, etc.

Oracle’s Reggie Bradford points out, “Social listening helps companies tune in to what customers are saying and respond in real time with messages that better reflect their here-and-now sentiments and interests.” Don’t stay tuned out.

Mike Stiles @mikestiles @oraclesocial

Extend Oracle Sales Cloud with Oracle Platform as a Service (PaaS)

Visit the new Cloud Oracle guided-learning courses to learn how to extend Oracle Sales Cloud with Oracle Platform as a Service (PaaS) services. While this course is focused on using Oracle PaaS infrastructure services, many of the techniques presented are applicable to customers on Software as a Service (SaaS) environments.

If you are a consultant embarking on an Oracle Fusion Applications SaaS implementation project or an Independent Solution Vendors (ISVs) looking to integrate a solution with Oracle Sales Cloud, this training is for you!

Either start at http://docs.oracle.com/cloud and then click on the DEVELOP for Integration link, or jump directly to http://docs.oracle.com/cloud/latest/salescs_gs/salescs_integrate.htm

Thursday Jun 26, 2014

Customer Experience & SOA Integration Demo available

Visit the SOA Community Workspace (SOA Community membership required) to get details about a great Customer Experience demo using SOA Integration technology:

With this release the number of viewlets (video’s) has grown from 21 to 37.  Each viewlet can be shown individually or in conjunction with any others and can show either technical feature or business centric demo’s.  There is a matrix of options for using the demos, to help you select relevant materials there is a ScenarioMatrix.xls spreadsheet, you can filter on any of the columns to reduce to the viewlets that interest you.

In this release feature enhancements have been made to:

  • RightNow – New business scenario’s
  • RTD – Integrated into several front-ends, Composite Pagelet for RightNow, plus back-end viewlets
  • WC-Sites – updated with latest MyBank demo with SCV MyProfile
  • SCVLite VirtualBox VM (due to be uploaded to retriever mid-may)
  • Retail Banking Client-OnBoarding viewlets
  • Documentation on Design Pattern and SCV Service
  • New MDM / EDQ scenario viewlet
  • Improvements to ATG, eBS
Want to learn more about the cool CX demo? Contact vince.keehan@oracle.com

Wednesday Jun 25, 2014

3 great assets for partners interested in Oracle CPQ Cloud (aka Big Machines)

We are pleased to let you know that further CPQ Cloud assets for partners are now available, in addition to the existing playbook and videos:

Maersk Line Grows Social Media Community to More than 1 Million Followers with Global Social Relationship Management Strategy

"Oracle Social Cloud has provided us with an easy-to-use business solution that supports our drive to engage and build relationships with our key social communities: customers, employees, shipping-industry experts, and casual fans of our brand. It has enabled us to consolidate and coordinate our social-media presence across country borders." said Christian Kasbani Nakskov, General Manager Marketing Channels, Maersk Line

Read Maersk success story and find out how the world’s largest container shipping company with more than 600 container vessels and 3.4 million containers dramatically changed his image by deploying a single-platform, social-relationship-management tool, powered by Oracle Social Cloud, for managing the company’s social communities on Facebook, Twitter, Instagram, Pinterest, and Google+.

Tuesday Jun 24, 2014

New Oracle Fusion CRM: Sales 2014 Implementation Essentials beta certification is available!

We are happy to announce the Beta availability of our new certification : Oracle Fusion CRM: Sales 2014 Implementation Essentials

Is this for me? This certification covers topics such as core sales automation functionality, territory management, sales performance, data conversion and extensibility in the context of Release 8. Learn more about the Specialization.

The exam is designed for individuals who possess a strong foundation and expertise in implementing Oracle Sales Cloud solutions. Certify yourself and gain recognition of your skills and breadth of knowledge on Oracle's solution.

Passing the exam means
you will be recognized in the marketplace as an Oracle Fusion CRM: Sales 2014 Certified Implementation Specialist.

Hurry up! Schedule your exam as soon as possible to benefit from our exclusive vouchers, available for waiving 100% the fee of the exam! The number of vouchers is limited and will be distributed on a first-come, first-served basis. 

What is the certification about? This certification validates advance knowledge of:

  • Steps to set up the application
  • Core sales automation functionality
  • Territory management
  • Sales performance
  • Extensibility
  • Data import & Export

Recommended Training: Go through the Oracle Fusion CRM: Sales 2014 Certified Implementation Specialist Guided Learning Path to prepare for the exam

Why Should I Take A Beta Exam ?

  • Beta vouchers are available in limited quantity and they cover the entire exam fee
  • Be one of the first in the marketplace to become an Oracle Fusion CRM: Sales 2014 Certified Implementation Specialist
  • Training for most of the beta exams is not required, but recommended
  • You get extra time for item completion
  • This exam counts towards your company 's Specializations
  • You will only be scored on the questions that are chosen for the final exam



Monday Jun 23, 2014

Oracle acquires LiveLOOK to strengthen Oracle Service Cloud

On June 20, 2014 Oracle announced that it has signed an agreement to acquire LiveLOOK to strengthen Oracle Service Cloud with leading co-browse functionality to improve customer experiences through connected real-time engagements. The proposed transaction is subject to regulatory approval and other customary closing conditions. Until the transaction closes, each company will continue to operate independently, and it is business as usual.

LiveLOOK is a leading provider of cloud-based, real-time visual collaboration with innovative technology for co-browsing and screen sharing that improves the quality of customer interactions. LiveLOOK’s co-browse technology enables customer service and sales agents to collaborate and visually guide consumers through web and mobile environments to resolve issues effectively and improve quality of buying decisions. Over 500 customers across multiple industries rely on LiveLOOK co-browse technology to delight their customers.

Oracle Service Cloud with LiveLOOK empowers modern customer service organizations to directly engage with customers, bolstering customer satisfaction, agent efficiency, and revenue growth across web and mobile channels. The Oracle Service Cloud is an integral part of the Oracle Customer Experience Cloud, which includes Commerce, Sales, Service, Social and Marketing clouds, and enables a seamless and integrated exceptional customer experience from the first touch point through the entire customer lifecycle.

Friday Jun 20, 2014

Big Data for Social Requires Fast Data…So Oracle Did That

We know the goal.  Acquire big data, then use it to deliver just the right messages to customers and prospects at just the right time, in just the right place, in just the right way. Easy, right?

Of course not. If it were easy, all brands would be on their game, delivering these perfect and profitable customer experiences every day. If I had been browsing guitar amps lately and I was near a guitar store this weekend, I’d get a social message to the effect of, “Hey, we saw friend x recommended brand y guitar amp to you. Swing by and we’ll give you 20% off on it. Rock on.”

That kind of experience rarely happens to me (maybe because I don’t play guitar). For those to happen, social big data, combined with other public and enterprise data, needed to “learn” what I was seeking and which brand I was leaning toward due to peer-to-peer recommendation.

Then, it had to retain and “know” that info so that when a real-time location signal came through, that knowledge could be tapped and leveraged to create and deliver the message before the moment is lost. It not only requires big data, it requires fast data.

All social marketing ecosystems are not created equal. Few are capable of the size and speed of data gathering, processing, filtering and delivery that makes a social enabled enterprise even possible. A social marketing platform that can tap into the kind of size and speed Oracle can serve up would position you exceptionally well against your competition.

On June 10, Larry Ellison announced the Oracle Database In Memory Option, an add-on to the Oracle 12c database that super-boosts real-time analytics and transactional workloads. How much of a super-boost? Real-time analytics queries that are 100x faster and online transaction processing that’s twice as fast. It’s possible because your most important info can be held in dynamic random-access memory (DRAM) for instant access. And data can be stored in both the columns needed for analytics and the rows used for transactions.

Big data that lags behind the customer’s speed of life doesn’t do you much good. They’re out there right now, researching and buying on mobile. Half of all local searches are performed on mobile. eMarketer estimates mobile commerce sales should go over $113 billion by 2017. Mobile use continues to explode and digital payments are only getting easier to do.

The future of the enterprise is this: a massive shared customer data pool continuously pulling from multiple data sources, available to all business functions for insight and action in perfect alignment so customer interactions aren’t carried out in department silos, generating metrics that inform against varied business goals and can be turned around for real-time, on-location customer engagement and conversion. Wowsers.

Will you be able to handle that coming big data volume as well as the need for speed?

6 Ways to Modernize Your Customer Experience

If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling.

Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations.

Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there:

1. Modern Marketing:

Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts.

2. Modern Selling:

Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics.

3. Modern CPQ:

You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals.

4. Modern Commerce:

You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience.

5. Modern Service:

You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies.

6. Modern Social:

You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that.

For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring.

How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect.

Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking.

Oracle becomes the second largest Cloud SAAS Company in the World!

REDWOOD SHORES, Calif., June 19, 2014 -- Oracle Corporation (NYSE: ORCL) today announced that fiscal 2014 Q4 total revenues were up 3% to $11.3 billion. Software and Cloud revenues were up 4% to $8.9 billion. GAAP Cloud software-as-a-service (SaaS) and platform-as-a-service (PaaS) revenues were up 25% to $322 million, while non-GAAP SaaS and PaaS revenues were up 23% to $327 million. In addition, Cloud infrastructure-as-a-service (IaaS) revenues were up 13% to $128 million. New software licenses revenues were unchanged at $3.8 billion. Software license updates and product support revenues were up 7% to $4.7 billion. Overall hardware systems revenues were up 2% to $1.5 billion with hardware systems products up 2% to $870 million, and hardware systems support up 2% to $596 million.

What's New in the Oracle Marketing Cloud? Join us to learn...

With so many changes to the Marketing Cloud over the last few months, we've released all new content for our Partner sales training.

JOIN US to learn what's new in the ORACLE Marketing Cloud:the only Modern Marketing solution that integrates cross-channel, content, and social marketing with data management for the enterprise.

COVERED IN THIS 1.5 DAY TRAINING

  • Oracle Marketing Cloud Messaging (Eloqua, Compendium, Responsys and BlueKai)
  • Product Release Highlights and Vertical Solutions
  • Go To Market Strategy
  • AppCloud Solutions
  • Where's the Money?
  • Competitive Landscape

With case studies, workshops and product demos to help you on your way to a new world of modern marketing expertise.

NOTE: There is no cost for training except for your own travel & expense.

Don't miss this opportunity to meet with your Oracle Marketing Cloud Alliances & Channels team and learn from our panel of sales, pre-sales and partner experts!

  • June 26-27: Frankfurt (Germany)
  • September 23-24: Dubai (UAE)
  • October 13-14: Brussels (Belgium)
  • November 5-5: Stockholm (Sweden)

 Register here!

Thursday Jun 19, 2014

CRMIT Solutions achieves OPN Specialization for Oracle Service Cloud

Our Cloud lead partner CRMIT recently achieved Oracle Service Cloud specialization – read their press release below! Their accomplishments have been recognized by CIOReview which listed CRMIT among the ‘20 Most Promising Cloud Computing Companies’, a testimony of why they are focused on being the best, not the biggest.

Besides Oracle Service Cloud, CRMIT acquired Oracle Sales Cloud Specialization in 2014 and deployed 3 major Sales Cloud projects in the last 90 days. They also launched a range of mobile solutions for their end customers who now increasingly switch channels during their journey.

Press release:

CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud and a Platinum level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Service Cloud.

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, CRMIT Solutions has been recognized by Oracle for its experience in delivering services specifically around Oracle Service Cloud through competency development, business results and proven success.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Oracle Service Cloud delivers exceptional customer experiences (CX) across the web, social networks and contact centers, via the cloud. Give clients the power to manage the three channels that matter most in their customer's journey.

In conjunction with Oracle Service Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients to engage with their customers across channels. For customers to realize fast track implementation with minimal risk and maximum ROI, CRMIT offers Fixed Scope Offerings (FSO) to GO LIVE in less than 5 WEEKS which includes fast setup, configuration, testing and deployment of multiple Service Cloud modules.

"We are very proud to have achieved OPN Specialization for Oracle Service Cloud. This accreditation is a testimony to our in-depth knowledge and expertise in Oracle Service Cloud, which has indeed supported our clients for a unified cross-channel service solution to strengthen customer relationships, improve resolution rates and increase sales,"said Vinod Reddy, Founder and CEO, CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions (an Oracle Platinum Partner) is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base) including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud (Right now). Oracle Sales Cloud, Oracle Marketing Cloud (Eloqua), Oracle CRM On Demand, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 100 companies spread across various domains including banking, Financial Services, Insurance, Education, Retail, Manufacturing, Life Sciences, Energy, Telecom, Public Sector and Travel and Transportation. CRMIT Solutions has also successfully accomplished 24,000+ hrs of CRM training engagements globally.

To find out more visit, CRMIT Solutions

London, UK, June 18, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud and a Platinum level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Service Cloud. - See more at: http://www.crmit.com/press_release/opn_specialization_for_rightnow.html#sthash.XBGmNGJj.dpuf

London, UK, June 18, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud and a Platinum level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Service Cloud.

Oracle Service Cloud Specialized Partner

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, CRMIT Solutions has been recognized by Oracle for its experience in delivering services specifically around Oracle Service Cloud through competency development, business results and proven success.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Oracle Service Cloud delivers exceptional customer experiences (CX) across the web, social networks and contact centers, via the cloud. Give clients the power to manage the three channels that matter most in their customer's journey.

In conjunction with Oracle Service Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients to engage with their customers across channels. For customers to realize fast track implementation with minimal risk and maximum ROI, CRMIT offers Fixed Scope Offerings (FSO) to GO LIVE in less than 5 WEEKS which includes fast setup, configuration, testing and deployment of multiple Service Cloud modules.

"We are very proud to have achieved OPN Specialization for Oracle Service Cloud. This accreditation is a testimony to our in-depth knowledge and expertise in Oracle Service Cloud, which has indeed supported our clients for a unified cross-channel service solution to strengthen customer relationships, improve resolution rates and increase sales,"said Vinod Reddy, Founder and CEO, CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions (an Oracle Platinum Partner) is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base) including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud (Right now). Oracle Sales Cloud, Oracle Marketing Cloud (Eloqua), Oracle CRM On Demand, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 100 companies spread across various domains including banking, Financial Services, Insurance, Education, Retail, Manufacturing, Life Sciences, Energy, Telecom, Public Sector and Travel and Transportation. CRMIT Solutions has also successfully accomplished 24,000+ hrs of CRM training engagements globally.

To find out more visit, CRMIT Solutions

- See more at: http://www.crmit.com/press_release/opn_specialization_for_rightnow.html#sthash.XBGmNGJj.dpuf

London, UK, June 18, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud and a Platinum level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Service Cloud.

Oracle Service Cloud Specialized Partner

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, CRMIT Solutions has been recognized by Oracle for its experience in delivering services specifically around Oracle Service Cloud through competency development, business results and proven success.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Oracle Service Cloud delivers exceptional customer experiences (CX) across the web, social networks and contact centers, via the cloud. Give clients the power to manage the three channels that matter most in their customer's journey.

In conjunction with Oracle Service Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients to engage with their customers across channels. For customers to realize fast track implementation with minimal risk and maximum ROI, CRMIT offers Fixed Scope Offerings (FSO) to GO LIVE in less than 5 WEEKS which includes fast setup, configuration, testing and deployment of multiple Service Cloud modules.

"We are very proud to have achieved OPN Specialization for Oracle Service Cloud. This accreditation is a testimony to our in-depth knowledge and expertise in Oracle Service Cloud, which has indeed supported our clients for a unified cross-channel service solution to strengthen customer relationships, improve resolution rates and increase sales,"said Vinod Reddy, Founder and CEO, CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions (an Oracle Platinum Partner) is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base) including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud (Right now). Oracle Sales Cloud, Oracle Marketing Cloud (Eloqua), Oracle CRM On Demand, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 100 companies spread across various domains including banking, Financial Services, Insurance, Education, Retail, Manufacturing, Life Sciences, Energy, Telecom, Public Sector and Travel and Transportation. CRMIT Solutions has also successfully accomplished 24,000+ hrs of CRM training engagements globally.

To find out more visit, CRMIT Solutions

- See more at: http://www.crmit.com/press_release/opn_specialization_for_rightnow.html#sthash.XBGmNGJj.dpuf

London, UK, June 18, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud and a Platinum level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Service Cloud.

Oracle Service Cloud Specialized Partner

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, CRMIT Solutions has been recognized by Oracle for its experience in delivering services specifically around Oracle Service Cloud through competency development, business results and proven success.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Oracle Service Cloud delivers exceptional customer experiences (CX) across the web, social networks and contact centers, via the cloud. Give clients the power to manage the three channels that matter most in their customer's journey.

In conjunction with Oracle Service Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients to engage with their customers across channels. For customers to realize fast track implementation with minimal risk and maximum ROI, CRMIT offers Fixed Scope Offerings (FSO) to GO LIVE in less than 5 WEEKS which includes fast setup, configuration, testing and deployment of multiple Service Cloud modules.

"We are very proud to have achieved OPN Specialization for Oracle Service Cloud. This accreditation is a testimony to our in-depth knowledge and expertise in Oracle Service Cloud, which has indeed supported our clients for a unified cross-channel service solution to strengthen customer relationships, improve resolution rates and increase sales,"said Vinod Reddy, Founder and CEO, CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions (an Oracle Platinum Partner) is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base) including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud (Right now). Oracle Sales Cloud, Oracle Marketing Cloud (Eloqua), Oracle CRM On Demand, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 100 companies spread across various domains including banking, Financial Services, Insurance, Education, Retail, Manufacturing, Life Sciences, Energy, Telecom, Public Sector and Travel and Transportation. CRMIT Solutions has also successfully accomplished 24,000+ hrs of CRM training engagements globally.

To find out more visit, CRMIT Solutions

- See more at: http://www.crmit.com/press_release/opn_specialization_for_rightnow.html#sthash.XBGmNGJj.dpuf

London, UK, June 18, 2014 - CRMIT Solutions, a leader in transforming businesses with cloud based Customer Experience (CX) solutions on sales, service, marketing & social cloud and a Platinum level member of Oracle PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle Service Cloud.

Oracle Service Cloud Specialized Partner

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, CRMIT Solutions has been recognized by Oracle for its experience in delivering services specifically around Oracle Service Cloud through competency development, business results and proven success.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Oracle Service Cloud delivers exceptional customer experiences (CX) across the web, social networks and contact centers, via the cloud. Give clients the power to manage the three channels that matter most in their customer's journey.

In conjunction with Oracle Service Cloud expertise, CRMIT Solutions delivers a suite of innovative, customized solutions and preconfigured functionality enabling clients to engage with their customers across channels. For customers to realize fast track implementation with minimal risk and maximum ROI, CRMIT offers Fixed Scope Offerings (FSO) to GO LIVE in less than 5 WEEKS which includes fast setup, configuration, testing and deployment of multiple Service Cloud modules.

"We are very proud to have achieved OPN Specialization for Oracle Service Cloud. This accreditation is a testimony to our in-depth knowledge and expertise in Oracle Service Cloud, which has indeed supported our clients for a unified cross-channel service solution to strengthen customer relationships, improve resolution rates and increase sales,"said Vinod Reddy, Founder and CEO, CRMIT Solutions.

About CRMIT Solutions

CRMIT Solutions (an Oracle Platinum Partner) is a pioneer in delivering SaaS-based customer experience (CX) consulting and solutions. With 200+ certified customer relationship management (CRM) consultants and over 250 successful CRM deployments across 25+ countries, CRMIT Solutions offers a range of CRM++ applications for accelerated deployments (4000+ user base) including various rapid implementation and migration utilities for the Oracle Customer Experience Portfolio - Oracle Service Cloud (Right now). Oracle Sales Cloud, Oracle Marketing Cloud (Eloqua), Oracle CRM On Demand, and Oracle Social Relationship Management platform. CRMIT Solutions is one of the largest Cloud based CRM deployment partners with several leading Fortune 100 companies spread across various domains including banking, Financial Services, Insurance, Education, Retail, Manufacturing, Life Sciences, Energy, Telecom, Public Sector and Travel and Transportation. CRMIT Solutions has also successfully accomplished 24,000+ hrs of CRM training engagements globally.

To find out more visit, CRMIT Solutions

- See more at: http://www.crmit.com/press_release/opn_specialization_for_rightnow.html#sthash.XBGmNGJj.dpuf

Friday Jun 13, 2014

Creating Ideal Customers with Modern Marketing

“Without that real-time perspective, it's just not possible to stay in step with what your customers want and need.”

Customer-Obsessed Marketing Is Your Next Competitive Edge

Every business talks about focusing on the customer. But few actually deliver. Why? Because digital marketing technology can’t tell a compelling story. It lacks engaging dialogue with no connection beyond the transaction. It’s lost in translation because marketers don’t speak code. And it’s confusing to the customer because marketing and IT can’t connect process and data.

Take a look at your digital marketing picture. From a distance it may look fine. But look up close. It’s fragmented and the dots are not connected. You need much higher resolution. Step back and see the big picture. Zoom in on the individual customer. But you’ll need Modern Marketing technology engineered with enterprise grade data management and proven cloud performance.

Explore the people, processes, and technology of the Oracle Marketing Cloud. Create a culture of customer obsession. Simplify marketing across all channels to turn casual prospects into passionate advocates. Engage ideal customers with a meaningful experience. Personalize your brand narrative for each customer in every chapter of your story to increase engagement and revenue.

Read the full article and watch the videos here

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