Wednesday Mar 19, 2014

Oracle RightNow CX Cloud Service Implementation Boot Camp - Reading (UK), Apr 28 to may 09

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.

What will we cover:

Customize the application appearance using workspaces, agent scripting and workflow

Create staff management configurations

Design knowledge workflows and answer management

Create custom data objects and overall system configuration competency

Configure and customize analytics

Work with chat and co-browse

Create and customize customer portal assets

Apr 28 - May 09, 2014 - 09:00 AM – 05:00 PM (This will be a 10 business days (in class) boot camp)

Location: Oracle Office Reading Thames Valley Park, Building 510, Berkshire, Reading,  RG6 1RA United Kingdom

Fees: 2011 GBP (inclusive of taxes)

For more details on the agenda and environment requirements please click here

Participants are required to bring their own laptop. Please see the Workstation Requirements tab for more details.

Registration: register here

Oracle Open World 2014 Call for Proposals

Calling all partner experts interested in presenting at Oracle OpenWorld, JavaOne and MySQL Connect - Call for proposals is open for partners to submit their best-of-breed expertise!

Oracle OpenWorld (includes MySQL Connect) - open: Tuesday,18. March - closes: Tuesday, 15. April 2014

Note: No further submissions are being accepted after 15. April 2014.

Get Trained in Oracle Endeca Information Discovery 3.1 at Oracle University

The Oracle University 3-day Oracle Endeca Information Discovery 3.1: Build Discovery Apps course has just become available. It introduces you to the concepts of Oracle Endeca Information Discovery data exploration and ingest and includes a hands-on development of an Oracle Endeca Information Discovery sample business application using Integrator and Studio.

The course is available as In Class and as a Live Virtual Class, so choose the learning method that your prefer and that suits your situation.

Remember that your OPN discount is applied to the standard prices shown on Oracle University’s website.

Get in contact with your local Oracle University team for more information and assistance.

Release 25 of Oracle CRM On Demand is Generally Available

Oracle is pleased to announce that Oracle CRM On Demand Release 25 is Generally Available as of February 28, 2014.

The past year has seen many exciting developments with Oracle CRM On Demand.  As an integral part of Oracle's Cloud product portfolio and investment strategy, we continue to invest heavily in Oracle CRM On Demand.  Details on our strategy can be found in our Oracle CRM On Demand Statement of Direction and our Strategic Roadmap.  These documents highlight our ongoing innovation and development and long-term commitment to Oracle CRM On Demand.  Oracle CRM On Demand is also supported by our Applications Unlimited Lifetime Support Policy, which can be found on the Oracle Support Site.

Oracle CRM On Demand now provides three releases per year, allowing us an opportunity to rapidly deliver innovations to existing and new customers.  Each release is driven by input from our customers.  We have a terrific set of enhancements available with Release 25:

  • Pre-built Oracle Social Relationship Management integration to enable social-based support channels, social marketing and campaigns and internal collaboration
  • Usability improvements with streamlined navigation when searching for a record, new context-sensitive lookup lists when searching for Contacts, and new applets for displaying Open Tasks and Open Appointments
  • Greater extensibility with additional optimized custom fields, push-based deployment of new web applets, extended workflow coverage, more web services to improve system administration and configuration and extended JavaScript API, giving you more control over the user interface
  • Enhanced Analytics for Opportunities and Service Requests that allow for even more visibility into relations, and role-based custom dashboards that permit assigning different dashboards to users based on their role

For more details on the new features in Release 25, please review the Transfer of Information (Doc ID: 779858.5) recordings available on My Oracle Support.

We have even more great features planned for our upcoming releases.  Over the next few releases, you can look forward to exciting new features such as:

  • A revamped User Interface, inspired by the tablet and mobile user of today
  • A standardized JavaScript API framework allowing advanced customization of the User Interface
  • A new RESTful API that can be used to rapidly create new avenues into Oracle CRM On Demand, specifically mobile solutions
  • Enhanced mobile solutions, including new device support and more flexibility
  • Pre-built Oracle Social Relationship Management integration to enable social-based support channels, social marketing and campaigns and internal collaboration
  • Improved Analytics with new subject areas and a Report API that permits scheduling and delivering of your reports

Stay connected with the Oracle CRM On Demand vibrant communities on My Oracle Support where you can collaborate with your peers and Oracle CRM On Demand experts.

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