Friday Mar 28, 2014

General Motors leverages Oracle Social Media to manage its customers

General Motors uses Oracle Social Media to manage its entire customer base. This is an amazingly powerful project, supported by our partner Fleishman Hilliard.

In this video, Oracle Social's Mike Stiles Talks With GM's Mary Henige at SXSW on How to Manage Such a Large Customer Base.

Thursday Mar 27, 2014

Oracle BigMachines Transition Guidelines

The Oracle BigMachines Transition Guidelines is a comprehensive guide for BigMachines partners to help them through all aspects of transitioning partnership including partner integration and combined GTM strategy, about Oracle PartnerNetwork, partner training and certification, marketing and branding, growing business with Oracle.

The guide will be posted shortly on the Oracle CPQ Knowledge Zone for partners.

"Oracle Has Sunny Forecast for Cloud Computing,” Says Influencer Smith

In a recent analyst summit, Thomas Kurian explained Oracle’s intentions to offer public, private and hybrid models of cloud computing to its customers and partners. This plan falls right in line with Ventana Research’s findings that cloud computing is important or very important to 57 percent of organizations.

Therefore, Ventana Research CEO Mark Smith believes the competitive edge of preintegrating the entire stack in the cloud is a great position from which to grow Oracle’s business. In this post, he tells his readers, who are transitioning to or evaluating cloud computing in any manner, that Oracle is a provider they can’t ignore.

Read Oracle Has Sunny Forecast for Cloud Computing.

Monday Mar 24, 2014

What You Should Look for in a Social Listening Tool

When shopping for a social listening tool, what are the features and functions you should look for? First piece of advice: Beware of incomplete solutions.

Read today’s guest post is from Oracle VP eCommerce and Social, CX Applications Business Group Bill Hobbib, offering up some clarity in a space increasingly crowded with vendors, both large and small, about what features and functions you should look for when shopping for a social listening tool. 



Manage Your Pipeline with Oracle Sales Analytics

Oracle Sales Cloud Analytics delivers fact-based insights to Sales Reps so they know in terms of how far they are from meeting their target quota, what are their pending activities and how many deals they have in the pipeline.

Check this video to see Oracle Sales Analytics in action.

Forbes: 5 Steps Critical To The Future Of Telcos

The digital world permeates every aspect of our lives—from accessing email, news, and business dashboards on our phones, to paying for coffee or downloading a new bestseller with the tap of an app. Don’t miss the 5 steps critical to the future of Telcos via @Forbes. read article here

Evaluating the Team Leaders' Quarterly Sales with Oracle Sales Cloud

How has my sales organization been performing over the last period? Sales Performance Trend metrics show sales executives trends over multiple quarters. Oracle Sales Cloud enables sales reps to know more and help their companies grow more.

Check this 1'23" You Tube video to find out the best practices in evaluating the Team Leaders' Quarterly Sales with Oracle Sales Cloud.

Oracle Social Cloud Spring Road Show for OPN Members

The Oracle Social Relationship Management Sales Awareness Boot Camps are designed to enable partners with the selling tools required to present solutions to their clients with a basis of understanding of the technology, its features and its market preparedness.

By the end of the boot camp each student should be able to articulate several key points including (but not limited to) value proposition, strengths of the product, key markets, etc. Each student will complete the course with a level of understanding which will allow them to take and pass the
Oracle Social Relationship Management Sales and/or Pre-Sales Assessment exam.

What will we cover:

· Social Sales Strategies

· Oracle SRM Value Proposition

· Key Differentiators

·  Live Demonstrations

·  Go To Market Playbook and How to Work with Oracle

· Oracle SRM and CX Application Integrations

Audience Format

This training is targeted for partners. Any sales, pre-sales, practice leads, consultants, marketers, and social media and community managers are welcome


The boot camp is an instructor led hands-on workshop, available as a one and half day in-class format.

Registration Fee

These events are offered FREE of charge to select Oracle Partners.

Thursday Mar 20, 2014

Oracle CX Partner Summit - Redwood Shores, CA., April 22 – 23, 2014

On April 22 and 23, 2014 the Oracle Partner Network will be hosting a special two-day summit for all of our valued Customer Experience partners at the Oracle Conference Center in Redwood Shores, CA.

The Oracle Customer Experience Partner Summit will feature sessions that will offer you key insights into the entire portfolio of Oracle Customer Experience Products and Solutions spanning across the full customer experience lifecycle.

The sessions will take you through each stage of the customer experience lifecycle, and present the opportunities for Oracle Customer Experience Products and Solutions ideally suited to support key customer Customer Experience strategies and objectives at every phase.

A limited number of seats will be allocated to EMEA based partners!

If you are interested to attend this CX Partner Summit, please send a short mail to  and I will send you the registration link, depending on demand and available space (priority will be given to EMEA partners based on pipeline and last 2 years achievement with Oracle CX solutions).

Customer Success Story: How NAB improved customer service using the cloud

Internal call centre calls dropped from 20,000 to 2,000 per month at National Australia Bank (NAB), following the implementation of Oracle Service Cloud in 2012.

Read the CIO article here

The Right Information to the Right People at the Right Time: Oracle Webcast, March 27th

When your customers have questions, do they get the correct answer quickly – the first time? Can they get the right answer from your website, your agent, or another customer on social media?

Well-executed Knowledge Management can help you get the right information to the right people at the right time, across all channels – making agents more productive, delighting your customers, and keeping costs down.

Join us for a live Webcast on Thursday, 27 March, to discover how Knowledge Management will help you:

  • Increase customer retention with a dramatically improved customer experience
  • Boost productivity by empowering agents with up-to-date collective insights
  • Lower service costs by reducing interaction times
  • Share crucial insights across the enterprise for consistent multichannel service


Date: Thursday 27 March 2014

Time: 11:30 AM CST / 12:30 PM EST

Don’t miss this opportunity to see how you can use Knowledge Management to differentiate your brand.

Register Now

Customer Success Story: Full CX Transformation at Celcom, using the complete Oracle solutions stack

Celcom, the fastest growing Telco in Malaysia aims to be the No. 1 by 2015. To achieve this, a major IT transformation was called for with the company starting its journey by asking "What experience do we want to deliver to our customer?"

In this new video, learn how Celcom, the fastest growing Telco in Malaysia, goes under a full CX transformation leveraging the full Oracle red stack, including Siebel CRM, Oracle Knowledge and ATG Commerce, with the aim of delivering the experience modern customers expect.

Why Oracle Commerce is the game-changer for an evolving retail world

Your business must personalize the UX of your commerce site to individual consumers as they are using it, and provide a consistent experience across all of your brand’s touch-points (or risk losing customers)... to be continued.

Read the full article written by an Oracle partner, RealDecoy, explaining how the "omni-channel engagement", a fundamental of Oracle Commerce, has become the game-changer for online retail.

Oracle Applications Cloud Release 8 - Readiness Content

Oracle Sales Cloud Release 8 is the new landmark in Cloud based Sales Force Automation solutions. See the Release Readiness Content Microsite HERE ! The site features:

Spotlight: Smarter Selling Video

Watch a presentation delivered by Scott Creighton, Vice President CRM Product Management which spotlights top level messages and product themes, reinforced with a product demo of the Oracle Sales Cloud.

Spotlight: Smarter Selling Document

Download the presentation delivered by Scott Creighton, Vice President CRM Product Management which spotlights top level messages and product themes, reinforced with a product demo of the Oracle Sales Cloud.

What's New

Learn what's new in the upcoming Oracle Sales Cloud release by reviewing expanded discussions of each new feature and product, including capability overviews, business benefits, setup considerations, usage tips, and more.

Release Content Document

Learn what's new in the upcoming Oracle Sales Cloud release by reviewing summary descriptions of each new feature and product.

Oracle Sales Cloud training from Oracle University

In parallel to the Oracle Sales Cloud implementation workshops for partners (delivered by Oracle PTS) which will resume in June to September for selected EMEA countries, Oracle University offers the following implementation trainings:

Oracle University has recently released the following 3 Oracle Sales Cloud courses; all are relevant for any customers using Fusion Applications through Release 11.1.7

Oracle Sales Cloud Implementation (5 days)

This course covers mandatory tasks that need to be performed once the system has been installed and provisioned for your use. It also explores some common administration and configuration tasks.

Oracle Sales Cloud Extensibility (4 days)

This training deep dives into extensibility tasks. Expert Oracle University instructors will teach you how to successfully customize existing objects, create new objects, modify business logic, customize page layouts, work with approval processes and create custom reporting subject areas.

Oracle Sales Cloud: Incentive Compensation (5 days)

This course provides you with the knowledge and skills required to effectively implement, configure and use Oracle Fusion Incentive Compensation. Through lectures, discussions, demonstrations, and hands-on activities, you'll deep dive into a variety of topics with expert Oracle instructors.

These trainings are also available as Live Virtual Classes so that you can save on travelling and time away from home

They are scheduled at European times but also at US times if you wish to remain (partially) billable as well.

Remember that your OPN discount is applied to the standard prices shown on the website.

Get in contact with your local Oracle University team for more information, to request additional course dates and for assistance.



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