Thursday Jan 30, 2014

Drugstore.Com Uses the Rightnow Social Contact Center to Provide Uncommonly Superior Customer Experiences

“The challenge that companies face in the retail market is that customer expectations are going up, up, up. We don’t have the same branding opportunities as a brick-and-mortar store, so for us, every customer service touchpoint is vital. Our brand IS our customer experience. RightNow has a more intuitive, smarter contact center solution and it ensures that we don’t miss a step.” —Ron Kelly, Vice President of Customer Care and Pharmacy Services, drugstore.com, Inc.

Read the  Drugstore.com success story with Oracle RightNow Social Contact center here!

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