Friday Jan 31, 2014

Boost your Siebel project value with Eloqua marketing integation, powered by ITC Infotech's EASI

EASI is an Integration solution built by ITC Infotech between Eloqua and Siebel. This 8' video shows the products integration.

Please contact me if you have any interest to be introduced to ITC Infotech to learn more about this solution.

Oracle Sales Cloud rel 7 Implementation Workshops for EMEA Partners - seats available in Madrid and Milan sessions

Oracle Product Development team is running Oracle Sales Cloud rel 7 mock implementation training workshops for partner's implementation practices.

The training consists of presentations, live demo, and hands-on laboratory exercises with the objective to help delivery consultants understand how to implement the latest release of Oracle Sales Cloud before embarking on a Fusion Applications SaaS implementation project.

This 5 days training is free of charge.We have few  seats available for EMEA partners at the next Milan and Madrid sessions:

  • Madrid: 17 to 21 February 2014 - Oracle Madrid Office (C/Jose Echegaray, 6B. Las Rozas, Madrid)
  • Milan:  24 to 28 February 2014 - Oracle Milan Office (Viale Fulvio Testi, 136, Cinisello Balsamo, Milano)

If you are interested to apply to this training (2 consultants maximum per company), please immediately send a message to richard.lefebvre@oracle.com. If your company is selected, you will receive in return further information about the training, including the registration steps and (reasonable) preparation work details.


Why a savvy CMO and experienced CIO are necessary to succeed - Free White Paper

Get your free copy of the Oracle White Paper "Value of Social data" and find out why Social data won’t help you without a framework for using it!

Thursday Jan 30, 2014

Drugstore.Com Uses the Rightnow Social Contact Center to Provide Uncommonly Superior Customer Experiences

“The challenge that companies face in the retail market is that customer expectations are going up, up, up. We don’t have the same branding opportunities as a brick-and-mortar store, so for us, every customer service touchpoint is vital. Our brand IS our customer experience. RightNow has a more intuitive, smarter contact center solution and it ensures that we don’t miss a step.” —Ron Kelly, Vice President of Customer Care and Pharmacy Services, drugstore.com, Inc.

Read the  Drugstore.com success story with Oracle RightNow Social Contact center here!

Monday Jan 27, 2014

French DIY retailer Leroy Merlin chooses Oracle Commerce

Leroy Merlin, a major Do-It-Yourself retailer in the French market, has selected Oracle Commerce, to help enhance the customer experience and improve performance by delivering a more relevant, personalized and consistent commerce anywhere offering

In this Manufacturing & Logistic IT article, find out the reasons why Leroy Merlin, leading selected Oracle Commerce. Read also the press release here

Oracle RightNow Roadmap webcast for EMEA Partners - Feb 5th, 4pm GMT

We are pleased to invite our EMEA based partners to a one hour Oracle RightNow Roadmap webinar delivered by Chris Hamilton, Senior Director, Product Management, RightNow, on Wednesday February 5th, 4pm GMT. 

If you would like to register for this event please contact richard.lefebvre@oracle.com.  After registration you will be contacted with the details to join the WebEx event closer to the time of delivery.

You should reserve 60-minutes for this event. It will be a relaxed presentation and it will include opportunity for some Q&A within the time reserved.

Agenda details:

  • Introduction and overview of Oracle CX
  • 1-2 Year Roadmap for Oracle Service Cloud covering: 
    • Web Customer Service,
    • Cross-Channel Contact Centre, 
    • Knowledge Management, 
    • Policy Automation
  • Discussion and Q&A

Sunday Jan 26, 2014

Medline Industries Personalizes B2B Customer Experience with Oracle Commerce

Realizing the customer online experience would be a key driver for the next level of growth, leading healthcare product supplier Medline Industries, Inc. undertook a large-scale Web site redesign with Oracle Commerce. Instead of a “one-size-fits-all” Web site for an increasingly diverse range of customers in the healthcare industry, the newly-deployed site provides users with personalized content and experiences upon each and every visit.

Read the success story report to find out how Oracle Commerce customers obtain direct, relevant content directly correlated to their healthcare industry segment, increasing views of targeted content by 60%.

Oracle Social Cloud in action

Exciting! Have you followed Trentino University 2013 - the biggest sports event ever hosted in Trentino, Italy, with 61 countries and 3600 athletes participating? Watch this video on how the Oracle Social Cloud helped the event’s community managers identify the right communication channels, listen and follow the main trends on social networks and set up an editorial plan.

CRM On Demand Integrated with Oracle Social Engagement & Monitoring – video

Don’t miss this quick walkthrough (2'59" YouTuve video) of the Oracle CRM on demand Integrated with Oracle Social Engagement & Monitoring.

Saturday Jan 25, 2014

InFact on the way of success with Oracle Sales Cloud

Following their recent Oracle Sales Cloud project success at Global Drinks (Germany), InFact has signed a new Oracle Sales Cloud implementation project with a leading Domestic glassware manufacturing company to
  • Migrate their CRM On Demand to Oracle Sales Cloud
  • Provide real time integration between Oracle Sales Cloud and SAP
  • Implement a Dealer Self Service portal to share opportunities and get feedback from the field

This win has been largely made possible thanks to InFact’s expertise and it’s solution stack around PRM enablement and SAP integration on Oracle Sales Cloud. For more information visit www.infactgroup.com.

Sunday Jan 19, 2014

2014: the year of Siebel renaissance?

In this Siebel Observer article, the author starts a discussion thread about the Siebel future, highlighting the solutions strengths and advantages in light of the recent announcements. 

In Touch with David Callaghan - Quarterly webcast for EMEA Partners

Join David Callaghan, Senior Vice President, Alliances & Channels, Oracle EMEA, for the latest headlines from the Oracle Partner Network. With a strong focus on direct partner benefit, 'In Touch' is your chance to stay up to date, share best practices and pose those burning questions to Oracle that you would like answered.

Monday 27th January 2014, 10:30am UK/ 11:30 CET. Find out more information about the Cast and register here

Thursday Jan 16, 2014

CX Predictions for 2014

In these blog posts, Oracle Vice-President Brian Curran shares his 5 Predictions for CX in Customer Service for 2014 while David Vap, Oracle Group Vice-President Product development, discuss 8 Predictions for Customer Service.

Worth reading for any partner willing to fine tune a CRM solution strategy for the years to come.

Wednesday Jan 15, 2014

Live Customer Webcast: Get Clean Data with Oracle Master Data Management

Learn how Oracle’s Master Data Management solutions can help share accurate customer information across all touch points and deliver an outstanding customer experience.

When: Thursday, January 16th 8:30AM PT/11:30 AM ET/16:30 GMT

Evite | Registration

Tuesday Jan 14, 2014

Oracle CRM OnDemand integration with Social Relationship Management

Take a few minutes to watch these YouTube videos showing Oracle CRM On Demand integration with our Social Relationship Management (SRM) suite. 

Featuring overviews and stories for both Social Marketing (SM) and Social Engagement & Monitoring (SEM).

CRMOD+SM: Overview | Story | CRMOD+SEM: Overview | Story

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