Sunday Nov 17, 2013

Oracle Expands Its Investment in Global Cloud Infrastructure; Adds Four Oracle Cloud Data Centers

As cloud growth continues, Oracle is expanding the number of Oracle Cloud data centers to continue its commitment as being the industry’s leading cloud service provider. Oracle Cloud offers a broad range of modern, functionally rich, and integrated services running in a secure, enterprise and standards-based cloud platform. With the new Oracle Cloud data centers scheduled to go online by Q2 2014, Oracle is helping customers and partners further capitalize on the power of cloud computing as well as supporting the demand for local data residency and regulatory requirements.

Read announcement here

New Oracle SRM solution roadmap are available

Check these Oracle SRM solution roadmaps to find out what the near future of one of the most popular Oracle CX product will deliver to you and to your customers:

Social Engagement and Monitoring Roadmap update for November 2013

Social Marketing Roadmap for November 2013

Modernize your Siebel CRM with the "Google" Like Search by our German partner Riverland

Searching for and finding the right contacts and accounts can be a real "killer" for productivity. This is also different. With the advanced search feature of the Oracle Siebel CRM Enterprise Search, you get the features as standard, prominent search engines.

Alexander Doubek of our partner Reply Riverland shows you in this video how simple and comfortable the new search function is set up.

Watch the impressive YouTube video here!

Bouygues Telecom Reduces Customer Churn by 50% with Oracle Click-to-Call Technology

“Oracle Click-to-Call Cloud Service Implementation is very simple and quick to roll out, and it has enabled us to retain more than 50% of our B&YOU subscribers who ask to be put in touch with an e-advisor. As a key component of our completely digital customer service process, its functionality allows us to interact with customers at the right time, with convincing sales arguments.” said Emmanuel Flouard, B&YOU Client Relationship Manager, Bouygues Telecom.

Read the full story here

UK Partners Specials: Customer Experience Journey Mapping Workshop for Partners - 13th December, London

The first Partner CX Journey Mapping workshop is scheduled on Friday 13th December 2013, 09:30a.m. – 1:00 p.m., Knightsbridge Suite, Oracle London City Office.

This free of charge event is only for Partners who are taking CX propositions to market and who want to be able to run CX Design Workshops for their own customers/prospects.This session will provide the partners with an insight into how the session is run with an aim to train the partners to deliver these sessions to their own customers in the future.

UK partners: register here!


The quarterly edition of the Oracle CX Customer Newsletter is out

This quarter's edition of the Oracle CX Customer Newsletter has been released: link.

Featured news articles:

  • Q&A with Michele Watson, SVP, Customer Care at Match.com
  • Update on Oracle Customer Experience Cloud
  • Industry Focus: CX in Retail
Plus links to webcasts, events, customer stories and more.

Anyone is welcome to subscribe to receive the Customer Experience Newsletter quarterly at: subscribe

Join the new Oracle SRM Knowledge Zone !

The new Oracle Social Relationship Management (SRM) Knowledge Zone is waiting for you!

Joining the SRM Knowledge Zone gets you added the SRM partner distribution list and also gives you access to the Knowledge Zone and all the resources of the hottest Customer Experience solution set!

Here is the direct link to join

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