Friday Nov 29, 2013

Oracle’s Roadmap for Oracle Policy Automation Cloud Service Innovation - Live Webcast

Find out how the latest innovations in Oracle Policy Automation Agent Cloud Service and Oracle Policy Automation Web Cloud Service will help you deliver personalized, policy driven entitlement decisions to your customers while simplifying compliance.

Join our live Webcast on Wednesday, December 4, 2013,
1 pm PT / 4 pm ET / 10 pm CET, and discover how the latest updates and roadmap in Oracle Policy Automation can help you:
  • Maximize your benefits with a strategic policy automation approach
  • Simplify compliance with the latest updates
  • Enable cross-channel consistency through full integration with Oracle RightNow Cloud Service

Don’t miss this chance to learn how you can streamline policy administration to deliver consistent and accurate decisions to your customers while at the same time lowering compliance costs.

Register Now

Wednesday Nov 27, 2013

Serve Your Customers Anywhere with Oracle Service Cloud (RightNow)

Oracle Service helps you meet the demands of the modern customer and provides capabilities needed to increase revenue, improve agent efficiency, and deliver personalized multi-channel customer service experiences to deliver a competitive advantage.

Watch this 3'57" video featuring a life scenario and application screenshots to find out how!

Dell Enhances the Customer Experience with Oracle’s RTD

In this 2'21" video, Dell Director Mark Sucrese, describes how Oracle’s Real-Time Decisions dynamically personalizes products and services through predictive and optimization analytics across many customer facing vehicles to improve revenue and the customer experience

Monday Nov 25, 2013

Oracle Service Cloud (RightNow) Nov 2013 Release is now Generally Available (GA)

We are pleased to inform you that the Oracle Service Cloud (RightNow) Nov 2013 Release is now Generally Available (GA).

Release highlights: Virtual Assistant, enhancements to the Mobile Agent App to increase agent effectiveness from anywhere, and tools to streamline migrations, upgrades, extensions and improve security.

Release information can be found by clicking the links below:

Friday Nov 22, 2013

Why Oracle.com's stealth launch is a B2B game changer

In its last issue, SiteQ released an article about the new oracle.com design from which we have extracted the following comments:

Last Thursday the Oracle.com team started to roll out its new adaptive design strategy with a new Human Capital Management zone that is much more than the sum of its parts.  

Beyond the obvious visual impact -- here’s five things this new design brings to the B2B party.
  1. Perfect pitch. This zone’s content laser focuses on business issues and knows how to make the buyer a hero. Content is short, on point -- and chest beating and tech speak are blissfully absent. Score: A+
  2. Easy to digest. From the Overview page to the Products listing, this zone delivers a visual tour de force that makes its messages and content highly scannable and very easy to digest. Score: A
  3. Role based content. Web teams have been trying to organize sites by role for over a decade and no one has been successful. Oracle.com proves it can be done. Score: A+
  4. Constant context. White papers and other takeaway content (a must for B2B buyers) are always presented in context to the business issue. Meanwhile, the Products tab organizes Oracle’s myriad of products to perfect effect. Unfortunately, entitled content isn’t always marked and the zone pops more windows than a hurricane. Score B+
  5. Persistent calls to action. A floating call to action module follows the visitor up and down the page. Each option (Call, Chat, Try It) delivers a tiny mega-menu that allows visitors to quickly identify next steps. A clear best practice.Score: A+

CUBIS' Success with Oracle Sales Cloud

Watch this 4' YouTube video featuring the success of Cubis (UK) with Oracle Sales Cloud!

7 Reasons for Abandonment in eCommerce and the need for Contextual Support

Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. 

Read the outcomes of a recent study by the Baymard Institute here

Outbox (Poland & UK) becomes the first Oracle Sales Cloud reseller in EMEA

I am delighted that Outbox, Headquarter'ed in Poland with a strong presence in the UK has become yesterday the first official Oracle Sales Cloud in EMEA!

In order to achieve this status, Outbox has prepared an Oracle Sales Cloud Fixed Scope Offering that you can get directly from Outbox here:

http://outboxgroup.co.uk/page/oracle-fusion-crm or in the datasheet here.Check also Outbox entry in the Oracle OPN Solutions Catalog.

Congratulations to the Outbox team !

Thursday Nov 21, 2013

Elavon's Success with Oracle Sales Cloud

"If you look at what Sales Cloud has done, the first and foremost thing it has done for us is it has quickened our sales process," says Carlos Navarro, President Latin America for Elavon. Elavon is a wholly owned subsidiary of U.S. Bank and has been a leader in payment processing for decades. Elavon leverages the world's best technology to create powerful and secure payment solutions. Watch this video to learn how Elavon is using Oracle Sales Cloud to speed sales, excite sales people, and accelerate global expansion. Watch Video »

Tuesday Nov 19, 2013

Breathe new life into your Siebel CRM with Experian QAS

It’s no secret that the CRM landscape is changing with the arrival of SaaS based CRM deployments. As organisations start questioning the value of their existing on-premise systems, this may be an ideal opportunity to consider addressing long standing issues, such as those of data quality.

Data quality is important for any organisation but particularly for Siebel CRM owners, who are responsible for the functionality, accuracy and effectiveness of their systems. As customer and business data is acquired, the quality of the data at the input stage and over its lifetime may be compromised and can degrade. Our 2013 global research report* results reveal that 55% of organisations report incomplete data, 43% encounter duplicates, and 32% find typos, as some of the most common data errors.

Low quality reference data in your Siebel CRM can lead to a poor customer experience; it can dilute the effectiveness of marketing and sales communication, and reduce an organisation’s ability to make accurate decisions. All of which may cost time and money and have a long term impact on the bottom line.

As strategic CRM conversations may already be taking place within your organisation, now can be the ideal time to take a critical look at data quality, a key driver in high performing CRMs. Take this opportunity to identify your organisation’s data quality challenges, gain management buy-in and user support to breathe new life into your Siebel CRM.

As an Oracle Gold Partner, Experian QAS has a strong heritage in providing customers with data quality solutions that integrate into a wide range of Oracle Applications:

  • Oracle’s Siebel solutions
  • Oracle’s People solutions
  • Oracle’s E-Business Suite
  • Oracle’s CRM On Demand
  • Oracle’s JD Edwards solutions
  • Oracle’s RightNow

We also have a dedicated team of data quality consultants that can help implement a bespoke data quality strategy based on your business needs. Visit www.qas.co.uk to find out more.

Charles O’Neil – Principal Siebel Consultant, Experian QAS

*Experian Global Data Quality Research, Dynamic Markets, 2013

Is Siebel dead?

Is Siebel dead? Many partners have heard the same buzz, orchestrated by our competitors or by people who aren't aware of the Oracle CX solutions strategy, that the market's flag ship CRM solution was future less!

In this 4' YouTube video, Matthew Banks, Senior Director Oracle Customer Experience, tells the truth about the future of Siebel and take the opportunity to review its unique benefits for companies that care about Customer Experience and about Customer Loyalty.

Sunday Nov 17, 2013

Oracle Expands Its Investment in Global Cloud Infrastructure; Adds Four Oracle Cloud Data Centers

As cloud growth continues, Oracle is expanding the number of Oracle Cloud data centers to continue its commitment as being the industry’s leading cloud service provider. Oracle Cloud offers a broad range of modern, functionally rich, and integrated services running in a secure, enterprise and standards-based cloud platform. With the new Oracle Cloud data centers scheduled to go online by Q2 2014, Oracle is helping customers and partners further capitalize on the power of cloud computing as well as supporting the demand for local data residency and regulatory requirements.

Read announcement here

New Oracle SRM solution roadmap are available

Check these Oracle SRM solution roadmaps to find out what the near future of one of the most popular Oracle CX product will deliver to you and to your customers:

Social Engagement and Monitoring Roadmap update for November 2013

Social Marketing Roadmap for November 2013

Modernize your Siebel CRM with the "Google" Like Search by our German partner Riverland

Searching for and finding the right contacts and accounts can be a real "killer" for productivity. This is also different. With the advanced search feature of the Oracle Siebel CRM Enterprise Search, you get the features as standard, prominent search engines.

Alexander Doubek of our partner Reply Riverland shows you in this video how simple and comfortable the new search function is set up.

Watch the impressive YouTube video here!

Bouygues Telecom Reduces Customer Churn by 50% with Oracle Click-to-Call Technology

“Oracle Click-to-Call Cloud Service Implementation is very simple and quick to roll out, and it has enabled us to retain more than 50% of our B&YOU subscribers who ask to be put in touch with an e-advisor. As a key component of our completely digital customer service process, its functionality allows us to interact with customers at the right time, with convincing sales arguments.” said Emmanuel Flouard, B&YOU Client Relationship Manager, Bouygues Telecom.

Read the full story here

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