Wednesday Oct 16, 2013

Deloitte 2013 Global Contact Center Survey

"77% of contact centers expect to maintain or grow in size in the next 12-24 months."

This is one of the findings of Deloitte's 2013 Global Contact Center Survey in which there are plenty of great business opportunities for all smart CX consultants and integrators using Oracle Service solutions.

Sweating over an ROI model for Social?

In this article, Richard Beattie (Oracle EMEA SRM Director) argues that ROI is not the only measure for organizations considering their Social strategy.

Customer Concepts Magazine issue 7

Why should you integrate social into your key sales, marketing, commerce and service processes for a great customer experience? Find out how to get social success from the latest edition of Oracle Customer Concepts Magazine here

Six Best Practices for Empowering the Customer Experience

Companies that fail to offer a great Customer eXperience can face declining customer satisfaction numbers and a poor service experience that can be amplified over #social channels. Here are 6 best practices for empowering the Customer Experience.

What are your top tips for a great CX? Read the article here

IDC Analyst Mike Fauscette Writes About Oracle and the Cloud

It’s becoming clear that cloud is now a core part of Oracle’s strategy,” says analyst Michael Fauscette in his post-OpenWorld article in Seeking Alpha. He believes Oracle has a well-rounded portfolio “with a cloud platform / infrastructure, a broad selection of apps, and a partner marketplace.”

From his numerous conversations with customers, he highlights their continual interest in hybrid deployments and also in shifting apps to the cloud. There are more of his endorsements and insights in the post.

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