Thursday Sep 12, 2013

Innovation in Practice: Boosting Mobile Shopping (video)

This 1'16" video shows how a global retail company boosted mobile shopping by 300% and built customer loyalty

Crossing the Customer Experience Chasm: an OpenWorld session for you!

Why is it that although 91 percent of executives want to be considered customer experience leaders, only 38 percent of them have started on any CX initiative within their company? In this #oow13 session, you’ll learn best practice strategies for overcoming obstacles and turning your #CX ideas into action: http://bit.ly/15d3Utk

Customer Service Gets Social

Customers today demand service the way they want it—through all channels, including social. Social media is a service channel built by customers on their terms.

A key step in executing an effective social media strategy is to start with your vision for #social customer service. Ask yourself and your team a few questions. The journey starts with those simple facts about Customer Service interactions with Social Medias, continues with this 2 pages check list and ends up with the market's best of breed Social and Service solutions delivered exclusively by Oracle.

Oracle Sales Cloud Is Secret Sauce Behind Oracle's Commercial Success

After going live on its own Oracle Sales Cloud application one year ago, Oracle now relies on a single global deployment of its SaaS CRM tool to support its global sales operations—from opportunities to accounts to territories in 145 countries around the world.

In this Forbes article, Rod Johnson, Oracle Group Vice President, Applications and Industries Solutions Group, reviews what makes Oracle Sales Cloud a driver of sales growth.

Oracle SRM Cloud Service Promotion

The Cloud Service Promotion for Oracle Social Relationship Management has been extended for (FY14) Q2. For further details about this promotion, please contact your local Oracle CRM Sales Representative or myself.

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