Wednesday Sep 04, 2013

Oracle Sales Cloud on You Tube

The You Tube Oracle Sales Cloud channel features 14 short videos (1' to 2' each) of Oracle Sales Cloud (Fusion CRM) best features, including the FUSE interface, Territory Management, Sales Predictor, Mobile access and Microsoft Outlook navigation.

Check the videos here

How the New Release of Oracle WebCenter Sites Keeps Marketers in Step with Digital Experience Trends

Over the past few years, Digital Experience has tended to be a fast moving market. Driven by changing online consumer behavior, and fueled by key trends which include the demand for engaging mobile experiences that maximize efficiencies, simplification of multi-channel content management that support the reemergence of the brand site, and the personalization of individual digital experiences, it presents a challenge to marketers attempting to keep pace.

In this great Oracle WebCenter Blog Post, Joshua Duhl, Senior Principal Product Manager for Oracle WebCenter Sites, describes how Oracle continues to expand the power and impact of WEM solutions, and keeps marketers in step with these key trends, leveraging the WebCenter Sites release.

Use Social Media to Get Ahead of Customer Service Issues with Oracle Service and Oracle SRM

Delighting customers means being able to help them anywhere, including via #social media.  Are you using social media to solve Customer Service issues?

In this 3' video, we show you how the Oracle Service and SRM solutions help adressing the threat of customers raising their Customer Service Issues over the Social Medias.

How Do You Make Profits From Your Contact Center?

Customer service is now viewed as a strategic profit center at nearly 70% of surveyed organizations, according to Aberdeen. Service organizations that focus on providing easy, consistent, and relevant interactions across the customer lifecycle, including service and support delivery, are experiencing higher levels of customer acquisition and retention and are achieving better revenue and margin growth rates. 

What might it look like if you equipped your agents to not only deliver great service, but also recommend and sell product and service offers that are personalized in real time? In this new video, "Turn Your Contact Center into a Profit Center," see how Oracle Service products empower service agents to delight customers and sell more.

How do you transform your contact center? In this Aberdeen research report, “Service Excellence and the Path to Business Transformation,” learn strategies and action steps that, along with enabling technology, will help you to make profits from your contact center.

By Charles Knapp, extract from the Oracle Customer Experience Blog

Oracle OpenWorld 2013: Earn Your OPN Certified Specialist at the OPN Exchange Conference

If you're attending the OPN Exchange conference at Oracle Open World 2013, register now for the OPN Specialist Test Fest, where you can take up to two OPN exams for free. Successful completion entitles you to be recognized as an OPN Certified Specialist! The offering is generous: 10 testing sessions that run from Monday, September, 23rd until Thursday, September 26th and more than 80 OPN exam titles to choose from!

All sessions are reserved for Oracle PartnerNetwork Exchange attendees only and due to high demand, seats are allocated on a first come, first served basis. If you haven't already registered for the OPN Exchange Conference, make sure you do so prior to registering for the OPN Specialist Test Fest!

Benefit now and register for the Test Fest! The Schedule along with more details on the event are available here.



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