By Richard Lefebvre-Oracle on Jul 12, 2013
Improved Customer Experience is a key imperative of all organizations in today’s world. Cost reduction, on the other hand, is also a key objective in most companies, as margins are dropping and profit is declining. The Big Question is how to deal with both challenges in parallel? A possible answer could be… “It’s all about service automation; it’s all about service standardization”.
Oracle Policy Automation is built to address this challenge. It allows business users to easily transform business logic into guided interactive interview processes and call scripts using natural language - English, German, French, Spanish and many other languages. It automatically transforms written statements including complex rules and calculations of business users into customer or agent facing questions and underlying decision models. Never mind if you are dealing with sales advisory in Retail and Consumer Goods industry, guided service and support in Telco industry or even inspection and audit management in Registration & Audit business, OPA has proven it’s capabilities of handling this across channels and industry covering all customers and consumers touch points and providing a complete decision tree based audit trail.
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