Thursday Jun 27, 2013

Oracle Fusion CRM and Lotus Notes Integration by iEnterprises

Integrate Oracle Fusion CRM and Lotus Notes in one easy step with nothing to install other than a 'plugin' for your Lotus Notes client. The Lotus Notes Connector for Oracle Fusion CRM developed by iEnterprises is an easy to use tool that allows you to instantly synchronize your Lotus Notes email, calendar, ToDos and PAB (Personal Address Book) to and from your Oracle Fusion CRM system. It removes the need for time consuming copy and paste between these two systems. For more information, a solution data-sheet and/or to request a trial please visit ....

or contact Matt Hatherley (

Customer Interaction Group (NL) becomes the first Oracle EMEA partner that Achieves OPN Specialization for Oracle RightNow CX Cloud Service

Oracle Recognizes Customer Interaction Group for Expertise in Oracle RightNow CX Cloud Service

Customer Interaction Group, specialists in customer contact and a Gold level member of Oracle® PartnerNetwork (OPN), today announced it has achieved OPN Specialized status for Oracle RightNow CX Cloud Service.

To achieve OPN Specialized status, Oracle partners are required to meet a stringent set of requirements that are based on the needs and priorities of the customer and partner community. By achieving a Specialized distinction, Customer Interaction Group has been recognized by Oracle for its expertise in delivering services specifically around Oracle RightNow CX Cloud Service through competency development, business results and proven success.  

“As valued Oracle partner it is very important to us to achieve this specialization. With this recognition we guarantee our customers professionalism in each project, from advisory tasks to complex implementations. This allows Customer Interaction Group not only a deepening realization towards optimizing customer interaction, but also to service delivery through various media channels. As a result, our customers are able to service their customers on a higher level” says Hanjo Huizing, CEO of Customer Interaction Group.

“Oracle congratulates The Customer Interaction Group with becoming specialized Oracle RightNow partner. Oracle’s Specialization Program is a trusted status and brand, which allows our most experienced and committed partners to differentiate themselves in the marketplace and gain a competitive edge by spotlighting their strengths and special skills” said Richard Lefebvre, head of the Oracle EMEA CRM&CX Partner Community.

In today’s competitive markets, successful businesses can successfully stand out by offering their customers good customer service combined with excellent accessibility. Our mission is to help businesses configure and optimize the full range of customer contact. We have the knowledge, experience and tools to develop practical and innovative solutions for customer interaction processes. Our customers as (web department store) and CitizenM (hotels) are working successfully with Oracle RightNow CX Cloud Service. They both serve their customers not only in The Netherlands but also in a lot of countries in Europe. Our focus is on the delivery of excellent customer service at a lower cost. Our objective is to increase return on customer contact and to give customers a positive experience.

About Customer Interaction Group

Customer Interaction Group specializes in delivering and optimizing customer interaction solutions for voice, web, and social interactions. Armed with the knowledge, experience and solutions, they provide solutions and consulting services to companies seeking to deliver superior customer experiences. The core method and approach of Customer Interaction Group is to translate business problems and processes into practical interaction solutions. Based in Amsterdam, the Netherlands, The Customer Interaction Group serves customers all over Europe. Follow us on Twitter @CustIntGroup,, or visit our website

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle's growing product portfolio, partner base and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through Specializations. Specializations are achieved through competency development, business results, expertise and proven success. To find out more visit

Wednesday Jun 26, 2013

Case study: LOREX Technology Increases Website Traffic 90% with Oracle ATG

LOREX Technology Increases Website Traffic 90% by Enhancing the Online Customer Experience with a Flexible E-Commerce Platform

LOREX Technology Inc. provides businesses and consumers with advanced video surveillance security products under the LOREX and Digimerge brands. LOREX, which caters to midsize business and consumer markets, is available in thousands of retail locations across North America. The Digimerge division sells its products through security system distributors in North America. Both brands concentrate on the sale of wired, wireless, and IP security surveillance and monitoring equipment, including cameras, digital video recorders, and all-in-one systems.

LOREX conducted an extensive search for the right e-commerce platform to address its immediate need for a more intuitive shopping cart interface that could grow along with the company. After reviewing other solutions, including open source, LOREX chose Oracle ATG Web Commerce because it addressed every stage of the buying process and crossed all customer touch points, including the Web, contact center, mobile devices, social media, and its B2B partners’ physical stores. LOREX also found that Oracle ATG Web Commerce’s functionality was more robust than competing options, and it offered an attractive total cost of ownership.

“Oracle ATG Web Commerce provided an optimal foundation to support rapid, scalable, long-term business growth while allowing full control of the platform,” said Sufi Khan Sulaiman, director, E-Commerce and Digital, LOREX.

Read full story here


Tuesday Jun 25, 2013

Fusion CRM Release 7 RCDs and TOIs Now Available!

Fusion CRM Release 7 Release Content Documents (RCD) and Transfer of Information (TOI) presentations are now available. In addition, you can find 245 new or changed product features for Release 7 on Oracle Product Features. All the new RCDs and TOIs can be found on the Fusion Learning Center:

  • Customer Relationship Management
    • TOIs - Customer Center, Define Segmentation Strategy, Enterprise Contracts, Oracle Social Network, Sales, and Territory Management
    • Business Process Model (BPM) RCDs - Customer Service, Marketing, Order Fulfillment, and Sales
  • Financials
    • BPM RCDs - Asset Lifecycle Management, Cash and Treasury Management, and Financial Control and Reporting
  • Human Capital Management
    • TOIs - Workforce Development, Compensation, Benefits, Worker Performance, Workforce Profiles, Enterprise Structures, Talent Review, Manage Transaction and Batch Processing, Delete HCM Storage Data, and Load Batch Data
    • BPM RCDs - Compensation Management, Enterprise Information Management, Workforce Deployment, and Workforce Development
  • Procurement
    • TOI - Requisitions
    • BPM RCD - Procurement
  • Project Portfolio Management
    • TOIs - Project Resources, Evaluate and Assign Resources, Maintain Resource Assignments, Manage Resource Demand, Manage Resource Supply, Manage Resource Utilization and Analytics, Project Management, Set Up Project Management
    • BPM RCD - Project Management
  • Supply Chain Management
    • TOIs - Manage New Product Definition and Approval, Manage Product Change Orders, Product Hub, Define Item Class
    • BPM RCDs - Materials Management and Logistics, Product Management and Supply Chain Planning

Partners and customers can access the content from the following locations:

Oracle Product Features

Friday Jun 21, 2013

2013 EMEA CRM&CX Partner Community Forum final agenda

Make sure to book July 2&3 and join us in Paris, for the 2013 CRM & CX Partner Community Forum. The agenda is set such as you will be able to maximize your time investment and review all the Business Opportunities with Oracle CX solutions in just 2 days!


Register here


Final agenda :

Day 1 – Tuesday July 2nd


Registration and welcome coffee




Oracle CX Strategy,
Arvindh Balakrishnan - Vice-President, Application Business Group CX&CRM


Oracle Customer Journey mapping workshop overview


Oracle SRM Suite (Social Relationship Management)




Oracle Sales Cloud (Fusion CRM)


CRM OnDemand update and migration to Oracle Sales Cloud


Oracle Service Cloud (RightNow)


Fusion ISV’s Program


Fusion CRM Migration Tool


Oracle CX Partner Enablement Offerings


End of Working session


Networking Aperitif and Dinner – Private Cruise on the Seine

Day 2 - Wednesday July 3rd




Return of Fusion CRM Implementation Experience - C-Solutor


Oracle Cloud Strategy and PaaS opportunities for partners


Siebel / ATG / Endeca updates


Get your CX projects supported by Oracle Consulting Services




Oracle Policy Automation


Oracle Marketing Automation (Eloqua)


Working with the Oracle organisation


CX Partners Programs update


End of the Event


During this two days, free of charge, event you will find an opportunity to:

  • Learn about the overall Oracle Cloud CX strategy
  • Understand the Oracle CRM & CX solutions latest news and roadmap
  • Review Partnering opportunities with recently acquired solutions such as Eloqua or Vitrue
  • Meet with Oracle CRM & CX Global Product Management and key EMEA stakeholders
  • Network within the Oracle CRM & CX Partner Community 

In the Interest of your time and travel investment, the agenda is set such that, it allows you to arrive at the event on the morning of July 2nd and plan your departure on the evening of July 3rd.

Please find the event details and agenda here

Please register here

I look forward to welcoming you personaly in Paris,

Richard Lefebvre

Thursday Jun 20, 2013

Register Now! 'In Touch' for EMEA Oracle Partners: Looking ahead to FY14 with Oracle

Dear partners

With the new financial year already upon us, now is the time to start thinking ahead and recognising the opportunities that the new year brings.

The ‘In Touch’ PartnerCast is your chance to get the latest headlines from Oracle EMEA and pose your questions to our studio guests. Join us for the next live broadcast on:

Tuesday 9th July at 10:30am UK/ 11:30am CET

In this cast we will be looking at how Oracle on Oracle solutions can benefit the Oracle PartnerNetwork and sharing best practices from across EMEA Alliances & Channels. Your host David Callaghan, Senior Vice President EMEA Alliances and Channels, is excited to pose your questions to his guests, so get in touch by commenting on this blog, posting on Twitter using the hashtag #DCpickme or by emailing

Under the spotlight and answering your burning questions in this cast will be:

  • Lindsay Johnston, VP, Commercial Operations for EMEA A&C
  • Paul Thompson, Senior Director, EMEA Solutions and Enablement
  • Janusz Naklicki, Vice President, ECEMEA
  • Silvia Kaske, Vice President, A&C WCE North
  • Eric Fontaine, Vice President, A&C WCE South
  • David Tweddle, Vice President, A&C UK & Ireland

To find out more information, including how to watch previous episodes on-demand, please visit out new webpage here.

We look forward to seeing you on July 9th!

Best regards,

Oracle PartnerNetwork

Wednesday Jun 19, 2013

Oracle EDGE Applications Partner Roadshow

Invitation to the Oracle EDGE Applications Partner Roadshow

Dear Partner,

Following the outstanding success of the Oracle European Value Chain Summit in March 2013, we are delighted to invite you to this key event. This is a unique opportunity for any Oracle Alliance & Channel Managers & their Partners to connect with the Oracle Edge Sales and Management Team to understand the relevance and value of the entire Oracle Edge Portfolio of Applications in solving complex customer issues and supporting a variety of evolving Partner Go-To-Market business models.

Oracle Edge Applications (PLM, VCE, VCP, MDM, GRC, OPA)

With strong participation from the key Oracle Edge Applications Sales business leaders, attendees will get the opportunity to hear about the benefits of the Oracle Edge Solutions within three different value-added contexts:

Value 1: Oracle Edge Application Strategy
Value 2: Oracle Value Chain Transformation Vision
Value 3: Individual Application Business Line Differentiators

Following on from the morning presentations, Oracle Partners will also get the opportunity in the afternoon to challenge and discuss the value of Oracle Edge Applications in the context of their own Go-To-Market business models. These sensitive discussions will be managed
via focused 1-2-1 breakout meetings with the relevant Oracle Edge Applications Sales Business Leaders.



To Register

Tuesday, July 09th 2013
09 am to 04 pm


Tuesday, July 16th 2013
09 am to 04 pm


Wednesday, August 28th 2013
09 am to 04 pm



There is a strict limit to the number of people who can attend this event based on site logistics for the day. Please note that Partners will be given priority over Oracle personnel registrations. Partners however may only register a maximum of 2 personnel from their company plus the supporting local Oracle Alliance & Channel Manager.

Thank you for your understanding


Greeting/Introductionto the objectives behind the Partner Roadshow


Oracle EDGE Strategy and Go to Market
Introduction to the Oracle Edge Strategy and how its role in value creation


Oracle Value Chain Transformation Vision
Introduction to the Oracle Value Chain Transformation Vision


Oracle Enterprise Product Lifecycle Management (PLM)
A short introduction on the value of Oracle Enterprise Product Lifecycle Management


Oracle Value Chain Planning (VCP)
A short introduction on the value of Oracle Value Chain Planning Solutions


Oracle Value Chain Execution (VCE)
A short introduction on the value of Oracle Value Chain Execution Solutions


Coffee Break


Oracle Master Data Management (MDM)/ Enterprise Data Quality (EDQ)
A short introduction on the value of Oracle Master Data Management and
Oracle Enterprise Data Quality Solutions


Oracle Policy Automation (OPA)
A short introduction on the value of Oracle Policy Automation Solutions


Oracle Governance, Risk and Compliance (GRC)
A short introduction on the value of Oracle Governance, Risk and Compliance Solutions




1-2-1 workshops between Oracle Sales Leaders/Proxy with Partner Principals
Interactive discussions and sharing of use case insights to define strategic,
sales, integration and financial fit of Oracle Edge Applications with the evolving
partner Solution GTM business models




Partnering is key to Oracle's success - we depend on our partners to grow, we need them to extend our reach,expand our market coverage and ensure Oracle Edge Applications continues to lead the way forward in solving complex business problems across the Supply Chain and beyond.

We look forward to welcoming you all to the Edge Partner Roadshow.

Martyn Murley: Partner Advisory Team Director, Edge Applications, Western Europe
Alec Towlson: Partner Advisor, Edge Applications, Western Europe

Cloud-Computing Made Simple - a new blog by Enigen UK

Our CRM & CX partner Enigen UK is launching a new blog about Cloud Computing.

This is worth visiting at:

Oracle Endeca Information Discovery Training from Oracle University

Get Trained in Oracle Endeca Information Discovery

Oracle University’s course: Oracle Endeca Information Discovery 3.0: Getting Started has just become available in both an In Class and Live Virtual Class format. This 3-day course will teach you the concepts of Oracle Endeca Information Discovery data exploration and ingest, as well as give you hands-on development of an Oracle Endeca Information Discovery sample business application using Integrator and Studio.

At the end of the course you will be able to:

·         Ingest data into Endeca Server using Integrator.

·         Join data using Integrator.

·         Configure data using Integrator.

·         Create a discovery application using Studio.

·         Work with the Oracle Endeca Information Discovery sample business application.

·         Create search interfaces.

·         Create and edit attribute groups to enhance Guided Navigation.

·         Create precedence rules to enhance Guided Navigation.

·         Create and use Views to configure data visualization components in Studio.

Why not register for one of the Live Virtual Class scheduled on:

  • ·         04-06 September at 15:00  - 23:00  CET
  • ·         14-16 October at 15:00  - 23:00  CET
  • ·         25-27 November at 16:00 – 23:00 CET

These hours mean you can also be (partially) billable on these days.

Remember that your OPN discount is applied to the standard prices shown on the website.

Get in contact with your local Oracle University team for more information, to request additional course dates and for assistance.

The First 4 Questions of a Social Strategy

Let’s face it.  In many businesses, there is no social strategy. Because of all the social media buzz, a Facebook Page was launched, a Twitter stream was started, and their management was tasked to someone, perhaps by virtue of being in their early 20’s, as part of their job. They get a bemused pat on the head when followers go up, but then it’s back to business as it was done in the 90’s.

If something’s worth doing at all, it’s worth having a plan and a purpose. Even company picnics have a plan and a purpose. They’re sometimes more strategized than social is.

So for those still in the starting blocks, here are 4 things to ask to get a serious-minded social strategy going....

Read the 4 essential questions & responses about the Social Strategy in Mike Stiles's blog article here

Monday Jun 17, 2013

Oracle RightNow Implementation Bootcamp moved to Madrid - July 8-19

Please note that the  Oracle RightNow Implementation Camp location has been changed from Amsterdam to Madrid. Dates, content and costs are unchanged.

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012  certification exam in the future.


July 8 through 19 inclusive (10 days)


ORACLE Madrid, Spain


$2,500.00 (plus taxes) per person.

Participants will have to care about their own Travel & Expenses, including housing, dinners and lunches.


Registrations are managed on a 'first come, first served' basis. Please register here: Register 

This class will fill up quickly, so please register as soon as you can to avoid any disappointment.  If you would like to book your seat to the training and complete the registration later, please send an e-mail to

Wednesday Jun 12, 2013

Facebook Tabs and Apps: Your Page’s Attractions

The last time you went to an amusement park, did you just walk around and look at the rides, or did you actually ride them?  Seems like a silly question, but it’s not quite enough to just go somewhere. You want to experience something once you’re there. In the amusement park that is your brand’s Facebook Page, Tabs and Apps are your attractions.

Because Facebook is often described as a platform in “permanent beta,” Tabs have changed and evolved. In the olden days, they were always visible to the left. Brands could set a default landing page using Tabs so new visitors would see a promoted offer or other desired Tab.

Then came Timeline. Tabs became…boxes, which fell quickly out of view as a visitor scrolled down the Timeline. PageLever reported tab engagement dropped 53% since Timeline’s full implemention. Most thoughts and efforts turned to the News Feed, since that’s where users far and away spent the bulk of their Facebook time. Studies showed only 2% of fans would return to a brand’s Timeline after liking the Page.

Wow. No wonder many started ringing the death knell for Tabs.

Facebook was nudging brands away from controlled, one-size-fits-all Tabs experiences and toward one-on-one fan interaction and relevant content creation for the News Feed. But it’s hardly an either/or proposition. Well-crafted Tabs experiences give brands something to draw people toward via the News Feed. The News Feed can be the barker that gets users into the attraction.

And attractions are what Tabs and Apps should be. Done well, they can be real engagement monsters. Content for the News Feed is of prime importance. But usually, it’s a quick look from the user and then it’s on to the next item. Tabs are a way to not just get them, but hold them. A video on the News Feed is good. A video that’s episode 1, directing people to a YouTube app where the whole series can be watched is great.

A quality social relationship management platform is most likely going to give you a nice menu of Tabs content that can be easily customized and implemented. To give you an idea of the many “attractions” available, Oracle Social offers:


  • Calendar
  • Causes
  • Coupons
  • Events
  • Posts
  • Comments
  • Gifts
  • Google+
  • Google Map
  • Like
  • Poll
  • Quiz
  • Twitter Follow
  • View to View
  • Like Gate
  • Pinterest Follow


  • MailChimp
  • RSS
  • Twitter
  • Instagram Feed
  • Pinterest Board
  • Pinterest Feed
  • Twitter Live


  • Custom Form
  • Newsletter
  • Signup
  • Survey
  • Sweepstakes
  • Video and Photo Contest


  • Banner
  • Fan Media
  • Flickr
  • MP3
  • Photo Albums
  • Photos
  • Slide 
  • Spotify
  • Videos
  • Vimeo
  • YouTube
  • YouTube Channel
  • Instagram Moderation
  • YouTube Embed


  • Flash
  • HTML
  • iFrame
  • JSON
  • CSS Override
  • Fan Counter

As you can see, there’s not a lot you can’t execute as a brand within the Facebook environment, where most social users are spending their time.

Looming on the horizon is yet another possible change to brand Timelines in which the Tabs boxes return to actual tabs, as they are already on personal profiles. Will users discover your attractions on the Timeline itself? Far more likely they’ll see what you have to offer as you actively promote these Facebook Tabs (perhaps with some paid effort behind it) in your News Feed content. Your barker has to give them enough to make them want to come in for the ride.


Seven tips for preventing a customer attack

Is your organization ready for a social media customer attack? Which of these 7 tips for preventing a customer attach do you think is the most important?

Read this great article from Forbes and bear in mind that Oracle CX solutions provide adequate responses to the seven questions

Monday Jun 10, 2013

Oracle Cloud Service Promotions extention

The Oracle Cloud Service Promotions (on Oracle Sales Cloud and Oracle Service Cloud) have been extended through November 2013) and now include Fusion ERP Cloud Service as well.

If you want to hear about these outstanding promotions that may include free months, please contact your local Oracle CRM sales representative or your partner manager.

Friday Jun 07, 2013

Outbox releases a Fusion CRM CPQ add-on

One of the most active Oracle CRM partners, Outbox (UK and Poland) has released Composer CPQ, a Fusion CRM add-on for CPQ (Configure, Price & Quote). Composer CPQ distinguishes itself from other CPQ add-on's the following way:

·  Cross-channel sales engine with strong order configuration capabilities that enables true channel blending

·  Real-time, rule-based order validation engine that works during order configuration and for on-demand order verification

·  Ability to manage highly complex product and offer structures typically found in enterprise telco/retail/finance, but also lean enough to be deployed in smaller implementations modelling simpler products

·  Highly configurable, so launching new offers and products (or changing existing ones) and adding new sales channels is a business task, not an IT project

·  Open architecture enabling ease of integration – already integrated with Siebel CRM, PeopleSoft CRM, Fusion CRM, CRMoD, MS Dynamics and SFDC

·  Order capture user-interface works on any device or OS 

Watch this YouTube video to see Outbox's Composer CPQ in action with Oracle Fusion CRM



« June 2013 »