Tuesday Mar 26, 2013

Oracle CRM On Demand Release 22 Partner Readiness

Oracle CRM On Demand Release 22 continues to drive home Oracle's commitment to ongoing excellence and innovation, delivering enhanced features and functionality on an agile and fast-paced release track to help accelerate sales and ensure customer productivity and revenue.

This latest Oracle CRM On Demand release continues to extend into collaboration and cloud extensibility areas as well as further enhancements industry-specific and mobile offerings, providing a compelling solution for customers and partners to access critical CRM information using their preferred devices and applications.

Read the CRM On Demand Partner Readiness Page Here to learn everything you need to know about the release 22

Oracle Social Relationship Management Demo (video)

Catch a glimpse of Oracle Social Marketing integrated with Oracle Social Engagement & Monitoring in one powerful suite, creating the foundation for the socially enabled enterprise. Check out this short demo (7'09") of the platform: http://bit.ly/107s55v

Invitation to join the conversation on our LinkedIn group -Customer Concepts Exchange

Does better customer experience lead to more sales or more profits? Join the discussion on our LinkedIn group http://linkd.in/13hSJ35

Partner Webcast: Innovations in Applications, April 8th, 2013, 04:00 to 05:00 pm CET

Innovations in Applications will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join Ecosystem's Product specific Community to learn and to contribute.

Innovations in Applications will be presented as per the schedule below after the billable day (4:00 to 5:00 PM CET). The webcast is intended for Partner's Implementation Certified Specialists but Innovations in Applications is open for other Partner's personnel as well. At first, Oracle representative will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast.

What are the Benefits for partners?

  • Find out how Innovations in Applications helps you to improve your sales, after sales and delivery
  • Discover new functions and features so you can enrich your Customers's solution
  • Learn more about Oracle products, especially sales positioning
  • Hear crucial questions raised by colleague alike, learn from their interest
  • Engage and present your questions to subject experts
  • Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit.
  • Be inspired to seek further Product Training and Certifications - Make your competence known and recognized! Brand yourself!

Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.

Product breakout sessions available on April 8th:

Stay Productive & Engaged in the Field with Fusion Mobility. Hear how Fusion Mobility allows the Sales user to remain productive when on the road, with a range of innovative mobile clients to support preference across Smartphone, Tablet and Desktop. With connected and disconnected support, quick access to sales and customer data, and embedded actionable analytics - there's no excuse!
Andrew Keleher, Global CX Architect, Applications Business Group

Adding the Social dimension to the CRM solution with Oracle SRM. While companies’ brands are increasingly exposed on Social Media’s, those also represent a largely untapped business opportunity. In this session, we will review how the market’s best of breed Social Relationship Management suite, Oracle SRM, offers innovative ways to open up existing CRM platforms to the unlimited social dimension, leveraging existing investments. We will also share with you Oracle’s latest innovations and roadmap related to Social Relationship Management Solutions.
Allan Rechtman, Director, Strategic Partnerships at Oracle

Oracle RightNow Cloud Service – cloud-based Customer Service, integrated with the Red Stack. Oracle RightNow Cloud Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, and is a key building block of the Oracle Customer Experience Solution Set. In this breakout session, we will review the fundamentals of Oracle RightNow Cloud Service integration with other Red Stack components, then share with you the latest innovations in Customer Service, including mobility solutions, as well as the roadmap.
Sarah Oliver, Solutions Consultant, Oracle RightNow Cloud Service

Useful Links for you to bookmark:

  1. To access previously presented 37 Products presentations and 6 Public Sector Value Proposition presentations, please click here.
  2. You might want to bookmark the Enablement blog page Oracle Partner Enablement. Please check this regularly as we publish lots of good content here just for you.
  3. You might want to bookmark the Knowledge Zones page for solution-focused pages designed to jump start your path towards Specialization.
  4. You might want to bookmark the global event calendar page events.oracle.com.

CRMantra offers certified CPQ solutions for Fusion CRM

CPQ (Configure, Price, Quote) for Fusion CRM – From CRMantra.

CRMantra, a long established Oracle SI, now has their CPQ solution certified for Fusion CRM through the ISV program.

Covering a wide range of Quoting requirements, (Configurable products, Complex Pricing, Proposals, Catalogs), CRMantra have taken their world class CPQ solution and made it available to Fusion customers.

With obvious comparisons with Big Machines, CRMantra see this solution as providing enhanced value to any FCRM opportunity or existing customer.

  • Faster time to market for initial implementation and future product introductions.
  • Superior OOTB functionality.
  • Lower TCO though reduced costs and easier ongoing maintenance.

Also, being based primarily on Oracle technology this will also be of additional interest to any Oracle Sales teams !

A video demonstration is available here – www.youtube.com/crmantra

If you have any existing customers or open opportunities that need a CPQ solution, then you should seriously consider CPQ for Fusion from CRMantra.

Please contact David Moorman, VP EMEA for more details.  david.moorman@crmantra.com +447584 189584

Garmin Deutschland succesfully deployed Oracle RightNow to boost productivity!

Garmin Deutschland Resolves 40% of Customer Inquiries Online, Boosting Productivity and Effectiveness of Customer Service Representatives

With more than 100 million navigation devices sold, Garmin is the world’s leading manufacturer of mobile navigation systems. It sold more than 16 million devices in 2011, alone, and demand remains high. Its global workforce of more than 9,000 includes nearly 100 employees who work for the company’s German branch, Garmin Deutschland GmbH, in marketing, sales, product management, cartography, and support.

As Garmin Deutschland’s customer base continued to grow, it experienced a sharp upturn in customer queries, making it increasingly difficult to manage them using Microsoft Outlook and just three staff members. The company looked for a solution that would help it answer customer queries consistently and quickly, while reducing service-staff workloads.

Garmin Deutschland deployed
Oracle RightNow Web Self Service Cloud Service to simplify customer query resolution; enable efficient Web self-service, with access around the clock; and reduce customer inquiry calls and e-mails. The company increased overall efficiency and cost-effectiveness, while providing its customers world-class service.



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