Tuesday Mar 26, 2013

Oracle CRM On Demand Release 22 Partner Readiness

Oracle CRM On Demand Release 22 continues to drive home Oracle's commitment to ongoing excellence and innovation, delivering enhanced features and functionality on an agile and fast-paced release track to help accelerate sales and ensure customer productivity and revenue.

This latest Oracle CRM On Demand release continues to extend into collaboration and cloud extensibility areas as well as further enhancements industry-specific and mobile offerings, providing a compelling solution for customers and partners to access critical CRM information using their preferred devices and applications.

Read the CRM On Demand Partner Readiness Page Here to learn everything you need to know about the release 22

Oracle Social Relationship Management Demo (video)

Catch a glimpse of Oracle Social Marketing integrated with Oracle Social Engagement & Monitoring in one powerful suite, creating the foundation for the socially enabled enterprise. Check out this short demo (7'09") of the platform: http://bit.ly/107s55v

Invitation to join the conversation on our LinkedIn group -Customer Concepts Exchange

Does better customer experience lead to more sales or more profits? Join the discussion on our LinkedIn group http://linkd.in/13hSJ35

Partner Webcast: Innovations in Applications, April 8th, 2013, 04:00 to 05:00 pm CET

Innovations in Applications will present Oracle Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire Partner's personnel to conduct successful sales, after sales and delivery at their Customer. Moreover, we aim to inspire you to conduct further Product Training and Certifications. And finally we'll provide you a chance to join Ecosystem's Product specific Community to learn and to contribute.

Innovations in Applications will be presented as per the schedule below after the billable day (4:00 to 5:00 PM CET). The webcast is intended for Partner's Implementation Certified Specialists but Innovations in Applications is open for other Partner's personnel as well. At first, Oracle representative will discuss Oracle's contribution to partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast.

What are the Benefits for partners?

  • Find out how Innovations in Applications helps you to improve your sales, after sales and delivery
  • Discover new functions and features so you can enrich your Customers's solution
  • Learn more about Oracle products, especially sales positioning
  • Hear crucial questions raised by colleague alike, learn from their interest
  • Engage and present your questions to subject experts
  • Be inspired of the richness of Oracle's product portfolio – for your and your customer's benefit.
  • Be inspired to seek further Product Training and Certifications - Make your competence known and recognized! Brand yourself!

Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall product portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.

Product breakout sessions available on April 8th:

Stay Productive & Engaged in the Field with Fusion Mobility. Hear how Fusion Mobility allows the Sales user to remain productive when on the road, with a range of innovative mobile clients to support preference across Smartphone, Tablet and Desktop. With connected and disconnected support, quick access to sales and customer data, and embedded actionable analytics - there's no excuse!
Andrew Keleher, Global CX Architect, Applications Business Group

Adding the Social dimension to the CRM solution with Oracle SRM. While companies’ brands are increasingly exposed on Social Media’s, those also represent a largely untapped business opportunity. In this session, we will review how the market’s best of breed Social Relationship Management suite, Oracle SRM, offers innovative ways to open up existing CRM platforms to the unlimited social dimension, leveraging existing investments. We will also share with you Oracle’s latest innovations and roadmap related to Social Relationship Management Solutions.
Allan Rechtman, Director, Strategic Partnerships at Oracle

Oracle RightNow Cloud Service – cloud-based Customer Service, integrated with the Red Stack. Oracle RightNow Cloud Service combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, and is a key building block of the Oracle Customer Experience Solution Set. In this breakout session, we will review the fundamentals of Oracle RightNow Cloud Service integration with other Red Stack components, then share with you the latest innovations in Customer Service, including mobility solutions, as well as the roadmap.
Sarah Oliver, Solutions Consultant, Oracle RightNow Cloud Service

Useful Links for you to bookmark:

  1. To access previously presented 37 Products presentations and 6 Public Sector Value Proposition presentations, please click here.
  2. You might want to bookmark the Enablement blog page Oracle Partner Enablement. Please check this regularly as we publish lots of good content here just for you.
  3. You might want to bookmark the Knowledge Zones page for solution-focused pages designed to jump start your path towards Specialization.
  4. You might want to bookmark the global event calendar page events.oracle.com.

CRMantra offers certified CPQ solutions for Fusion CRM

CPQ (Configure, Price, Quote) for Fusion CRM – From CRMantra.

CRMantra, a long established Oracle SI, now has their CPQ solution certified for Fusion CRM through the ISV program.

Covering a wide range of Quoting requirements, (Configurable products, Complex Pricing, Proposals, Catalogs), CRMantra have taken their world class CPQ solution and made it available to Fusion customers.

With obvious comparisons with Big Machines, CRMantra see this solution as providing enhanced value to any FCRM opportunity or existing customer.

  • Faster time to market for initial implementation and future product introductions.
  • Superior OOTB functionality.
  • Lower TCO though reduced costs and easier ongoing maintenance.

Also, being based primarily on Oracle technology this will also be of additional interest to any Oracle Sales teams !

A video demonstration is available here – www.youtube.com/crmantra

If you have any existing customers or open opportunities that need a CPQ solution, then you should seriously consider CPQ for Fusion from CRMantra.

Please contact David Moorman, VP EMEA for more details.  david.moorman@crmantra.com +447584 189584

Garmin Deutschland succesfully deployed Oracle RightNow to boost productivity!

Garmin Deutschland Resolves 40% of Customer Inquiries Online, Boosting Productivity and Effectiveness of Customer Service Representatives

With more than 100 million navigation devices sold, Garmin is the world’s leading manufacturer of mobile navigation systems. It sold more than 16 million devices in 2011, alone, and demand remains high. Its global workforce of more than 9,000 includes nearly 100 employees who work for the company’s German branch, Garmin Deutschland GmbH, in marketing, sales, product management, cartography, and support.

As Garmin Deutschland’s customer base continued to grow, it experienced a sharp upturn in customer queries, making it increasingly difficult to manage them using Microsoft Outlook and just three staff members. The company looked for a solution that would help it answer customer queries consistently and quickly, while reducing service-staff workloads.

Garmin Deutschland deployed
Oracle RightNow Web Self Service Cloud Service to simplify customer query resolution; enable efficient Web self-service, with access around the clock; and reduce customer inquiry calls and e-mails. The company increased overall efficiency and cost-effectiveness, while providing its customers world-class service.


Monday Mar 25, 2013

Oracle RightNow Bootcamp for EMEA Partners - Paris April 15-26

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012  certification exam in the future.


April 15 through 26 inclusive (10 days)


ORACLE France, 15, boulevard Charles De Gaulle, Colombes 92715


$2,500.00 (plus taxes) per person.

Participants will have to care about their own Travel & Expenses, including housing, dinners and lunches. As for the lunches, participants of this training are welcome to take benefit of the Oracle restaurant for a cost per meal starting from 10€ (cash payment only).


Please register here. This first class will fill up quickly, so please register as soon as you can to avoid any disappointment.  If you would like to book your seat to the training and complete the registration later, please send an e-mail to richard.lefebvre@oracle.com.

Friday Mar 22, 2013

Oracle RightNow CX Cloud Service 2012 Essentials Exam (1Z0-465) Now in Production

The Oracle PartnerNetwork Specialized program is releasing new certifications on our latest products, and partners are invited to be the first candidates to get certified. Oracle's Certified Exams go through a rigorous review process called a "beta period". Here are a few advantages of taking a Beta Exam:

  • Certification exams taken during the beta period count towards company Specializations
  • Most new Certified Specialist Exams have no training requirement
  • Free Beta Exams Vouchers are available in limited quantity

New! Request a beta voucher today by using the OPN Beta Certified Specialist Exam Voucher Request Form, and be sure to act fast to reserve your beta test from the list below.

Exams Now Available in Production

Beta Exams Now Live

Beta testing period will end on March, 23rd, 2013 for the following exams:

Beta testing period will end on May, 4th, 2013 for the following exams:

Exams Currently in Post-Beta Analysis

Take the exam(s) now at a near-by Pearson VUE testing center!

Contact Us
  • Please direct any inquiries you may have to the Oracle Partner Enablement team at opn-edu_ww@oracle.com

For More Information

Wednesday Mar 20, 2013

Oracle CX solutions for the Retail industry - 2 videos to watch on YouTube

Watch these video's about Oracle CX offering for the Retail industries. They are extracted from a Retail Industry conference that took place last week in Dusseldorf (D) and greatly summarize the Oracle stunning offerings related to Customer Experience solutions

Summary (2mins 53secs): http://youtu.be/Gs_hSwpm6VQ

Keynote (22mins 19secs): http://youtu.be/puAbnmLamzo

Monday Mar 18, 2013

Oracle Commerce Product Update Webcast for Partners, March 28 @17:15am-18:30pm EST

Oracle Commerce provides market-leading e-commerce software and services that power the world’s best brands and companies—whether they’re large enterprises or mid-sized companies. Oracle Commerce supports business-to-consumer (B2C), business-to-business (B2B), and business-to-business-to-consumer (B2B2C) selling model. Our customers drive sales by delivering a personalized and consistent customer experience that unifies and optimizes customer interactions.

Please join us for Oracle Commerce product update on March 28, 2013 at 11:15am EST to 12.30pm EST.

In this session we will share the key features and enchantments of the recently launched ATG and Endeca product releases and share the main themes for next release including integrated vision with Oracle Commerce and WebCenter Sites.

Reserve a place

Webcast Details:
https://oracletalk.webex.com/oracletalk Password: commerce

Dial in Details: Intercall ID: 2947254 Passcode: 1234

Oracle OpenWorld 2013: Call for Proposal is Open!

Do you have something interesting to present to the world’s largest gathering of Oracle technologists and business leaders?

We want to hear from you, and so do the attendees at this year’s Oracle OpenWorld, JavaOne, and MySQL Connect conferences. Submit your proposal for a chance to share your expertise at one of the most important technology and business conferences of the year.

Please submit your Presentations now by 12th April 2013. To submit your presentations, please click here

Visit the Oracle OpenWorld external web site!

Friday Mar 15, 2013

Oracle Commerce Partner and Customer Conference - April 14 – 17, 2013 - Lisbon, Portugal

We are pleased to announce the Oracle Commerce Partner-Customer Conference is confirmed for Sunday 14th April to Wednesday 17th April at the Four Seasons, Lisbon, Portugal. Located right in the heart of the city, Four Seasons Hotel Ritz Lisbon provides a glorious bird’s-eye view of the city's stunning historic sites – and makes the perfect starting point for exploring its unique architecture.  The hotel is a 20min minute drive from the Lisbon International Airport.

This event is a great opportunity for you to learn about technical updates to Oracle Commerce. In addition, you will have the ability to network with fellow European eCommerce customers and partners, as well as key executives and sales teams from Oracle Commerce.

Event Date: April 14 – 17, 2013, Start: 7:00pm Sunday, End: 13:00 pm Wednesday, (Afternoon Golf optional April 17)

Full Conference Rate: 750 GBP (Conference Fees Cover: Conference Content, Accommodation for 3 nights and Meals for conference duration)

Agenda Topics: Oracle Commerce Roadmap,  Update on Latest Release, Product Integration, Differentiation Examples, Environment Sizing, Customer Examples, Latest Demos, etc.

Registration Link:


Thursday Mar 14, 2013

University of Oxford Reduces E-mail Queries 22%, Trims 13 Weeks from Inquiry Handling with Oracle Service Cloud

Oracle Service Cloud (RightNow) transformed the university’s online service across departments, including Graduate Admissions, Undergraduate Admissions, Student Information, and Public Affairs. The intuitive knowledge repository ensures that prospective and enrolled students can find answers to their questions online without needing to contact the university directly.

Oracle RightNow Cloud Service helps track and manage e-mail queries. With each prospective student generating up to six e-mails during the application process, the university’s admissions services receive tens of thousands of e-mails annually. It relies on the Oracle RightNow solution to efficiently manage all e-mails and integrate interactions captured at multiple points.

“We wanted to deliver excellent service online to meet prospective and on-course student expectations in an increasingly online world. I had previous experience with Oracle RightNow, and, having looked at competitive products, we concluded that Oracle RightNow was the superior solution,” said Jeremy Welch, services manager for graduate admissions, University of Oxford.

“The results have been significant,” Welch said. “Historically, the number of queries we receive has always been proportional to the number of applications. With an increase in applications, we would expect an increase in the number of queries. Instead, with Oracle RightNow, we have seen a 22% drop, showing significant reductions in queries per application. That’s a huge efficiency gain and a win/win for students and staff alike.”

Read the complete story here

CRMantra CPQ On Demand is now a certified Oracle Sales Cloud (Fusion CRM) add-on

CRMantra CPQ On Demand™ is now certified for Oracle Sales Cloud. CRMantra CPQ On Demand delivers Configuration, Pricing, and Quoting within your Oracle Sales Cloud (Fusion CRM) via the SaaS cloud. A rich user interface guides sales reps to select and compare products, build a valid solution, and price profitably. Automatically generated documents ensure clear, accurate quotations are delivered to customers so deals drive quickly toward close.

See this YouTube video to see CRMantra CPQ in action and contact david.moorman@crmantra.com for more information

Updated Oracle Sales Cloud (Fusion CRM) Sales & Presales Guided Learning Paths

The Oracle Sales Cloud (Fusion CRM) Sales & Pre-Sales Guided Learning Paths (GLPs) and Assessments have been completly refreshed with the last releases updates and are ready for partners to continue their progress towards Specialization.

You can find links to the GLPs through the Fusion Learning Center: http://www.oracle.com/partners/secure/campaign/fusion-learning-center-177075.html



« March 2013 »