Wednesday Feb 06, 2013

Siebel Open UI is re-inventing Siebel: see the Deloitte Canada Webcast

On January 29th, Deloitte Canada delivered a Webcast on Siebel Open UI, demonstrating the power of the new Interface that is "re-inventing" the CRM market pioneer, best seller and most comprehensive platform.

If you are interested to undercover Siebel Open UI with the eyes of one the World's leading CRM Systems Integrators, follow this link, register to the On24 site and take the webcast replay. It is worth it!

Next Oracle University Fusion CRM Courses dates & locations

Eager to get your Consultant trained and certified on Fusion CRM? Here is the schedule of the next Fusion CRM trainings from Oracle University:

Fusion Applications: CRM Implementation Ed 2 (5 days):

  • Reading (UK) - 25 Feb
  • Madrid - 18 Mar
  • Colombes (F) - 22 Apr
  • London - 29 Apr
  • Colombes (F) - 13 May

Fusion Applications: Extend Applications with ADF Ed 1 (5 days):

  • Reading (UK) - 08 Apr
  • Colombes (F) - 11 Mar, 22 Apr or 17 Jun (all these sessions will be delivered in French)

For more information, please contact your Oracle University representative or richard.lefebvre@oracle.com

European Businesses Can Lose 18% of Annual Revenue by Delivering Poor Customer Experiences

Companies in Europe Understand Financial Impact of Poor Customer Experiences, Yet Struggle to Develop Successful Strategies, Oracle Survey Finds

  • Oracle today launched research revealing that while many businesses are aware of the importance of customer service to their profitability, few have put in place formal customer experience initiatives.
  • The report, Global Insights on Succeeding in the Customer Experience Era, surveyed 1,342 senior-level executives – from 18 countries in North America, Latin America, Europe and Asia Pacific – to assess the financial impact of not keeping pace with rapidly evolving customer expectations, the challenges that businesses face in delivering great customer experiences, the types of programs that are most effective and priority investment areas needed to improve the overall experience.
  • European survey respondents came from France, Germany, Italy, the Netherlands, Spain and the United Kingdom.
  • To access the full report – which delves extensively into the obstacles organizations face and the programs they are putting in place to deliver excellent customer experiences – visit here.

Supporting Resources

Changing from a CRM Caterpillar to a Customer Experience Butterfly - an article from ZDNet

In a series of articles, ZDNet surveyed the main solution vendors about their Customer Experience (CX) offering and strategy.

Oracle came out as a clear winner in Paul Greenberg's CX challenge to technology vendors. David Vap (group VP for Oracle Applications) built a conclusive case for why Oracle is the only vendor with the most comprehensive and well-thought-out CX solution. And internally Oracle has aligned its Sales, Development, and Marketing around the goals of CX, providing not only the right software solutions and services, but also collaborating with thought leaders in the space to aid customer CX transformation

Here is the complete article

Extend Oracle Fusion CRM with Composers

Do you want to alter, customize and extend the as-delivered Oracle Fusion CRM applications to meet business requirements? Then consider this Oracle University’s 4-day course:

Fusion Applications: Extend Oracle Fusion CRM with Composers
This course covers extensibility tasks including customizing existing objects, creating new objects, modifying business logic, customizing page layouts and creating custom reporting subject areas. You will be given a brief overview of the customization architecture and the available composers: Oracle Composer, BI Composer and Oracle Application Composer. Each of these will then be described in detail. Finally you will be taught how these customizations affect other areas of the application as well.

You will learn through a combination of lectures & hands-on exercises.

Remember that your OPN discount is applied to the standard prices shown on Oracle University’s website.

Get in contact with your local Oracle University team for more information and assistance.

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