Thursday Jan 17, 2013

Ray Wang Has Questions about Fusion CRM; Steve Miranda Has Answers

“To be honest with you, Steve, we aren’t seeing Oracle much in head to head competitive new deals. We don’t see big press releases about new wins. Where are the customers? Who’s buying what and why?"

This is one of the questions Steve Miranda answered in a recent interview with Ray Wang from Constellation Research, Inc. Steve’s candid answers reveal his perspective on Fusion -- past, present, and future. This is one interview you’ll want to take the time to read. By the way, “is Fusion really innovative since it was designed seven years ago?”

Read the complete interview here

Postcode Anywhere: an Oracle partner specialized in address validation in eCommerce scenarios

Capturing and maintaining accurate data is a common problem in CRM – where an address provides the key to identifying and locating customers. However, with over 120 different address formats worldwide, more than 6,000 separate languages and numerous different character sets, the potential for getting new contact details wrong, is considerable.

The implications of inaccurate addresses then filter down through the organisation impacting on customer communications as well as reducing the ability to properly analyse the information.

Postcode Anywhere does a number of things to improve data collection. 

Through its fully hosted platform which includes data from all 240 countries around the world, Oracle users are able to capture, format, validate and standardise international addresses against the relevant reference address databases.

Integrating into contact forms and check out processes, the Postcode Anywhere service, speeds up the time taken to capture contact details by up to a minute per record, making staff more productive.  It improves formatting and standardizing of data reducing data cleansing requirements and also validates the address details to ensure consistent first time delivery where used by customers buying online.

Postcode Anywhere is planning to offer a turnkey integration with Oracle ATG eCommerce in the near future. 

Tuesday Jan 15, 2013

Customer Service: The Right Information to the Right People at the Right Time

Your customer service can define the success or failure of your brand – but it’s hard to provide the best customer experiences without the right information.

Join our live Webcast to discover how knowledge management can help turn customer insight into customer satisfaction, and keep your organization one step ahead of the competition.

Agenda Topics

  • Dramatically improving the customer experience
  • Increasing productivity in contact and service centers
  • Substantially lowering service operating costs
  • Turning personal knowledge into corporate knowledge
  • Driving significant value from the Web and social channels

Event Details:

Thursday, January 17, 2013
11:00 a.m. PT / 2:00 p.m. ET

Register Now

Don’t miss this opportunity to discover how you can maximize productivity, increase customer satisfaction, and reduce costs. 
Click on the ‘Register Now’ button to secure your place.

Register Now!

Sunday Jan 13, 2013

Oracle offers multiple Cloud models for Systems Integrators

Oracle offers multiple Cloud models for Systems Integrators. These SI focused cloud models are as follows:

  • Provide perpetual license rights at end/renewal of customer's initial contract
  • Drop Oracle input costs (software) to $0 at customer's contract renewal
  • Recover internal solution development costs before solution rollout

Learn more about Oracle’s Multiple Cloud Models for System Integrators by watching this short video in which Michelle Montalvo, Global Systems Integrators Alliances at Oracle, hosts Lee Bank, Global Director of Alliances & Channels at Oracle, on Cloud Structure and Pricing, as well as Oracle’s different cloud models for application partners.

Wednesday Jan 09, 2013

The EMEA Fusion Applications Enablement Portal: Your one-stop-shopping to Fusion Apps training resources

The Oracle EMEA Fusion Applications Enablement Portal for Partners is your one-stop-shopping for all Fusion Application training resources: Learning Center, Oracle University courses, Bootcamp materials, webcasts, etc.

On your way to Fusion Applications specialization, make sure you bookmark this page and come back to it regularly to find out what are the new training offerings...

https://blogs.oracle.com/opnenablement/resource/fusion_applications.html

Monday Jan 07, 2013

Fusion CRM Partner Lab - Copenhagen January 22&23

Oracle EMEA OPN partners are invited to join a 2 days, free of charge, Fusion CRM Partner Lab to take place in Copenhagen on January 22&23, which will be very convenient for all partners located in the Nordics region or in Northern Germany!

This PartnerLab event presents the fundamental concepts of the Oracle Fusion CRM Applications. It introduces to functional areas of the product, how it is used and what you need to consider when implementing it for an organization. These 2 days consist of discussions, presentations, demonstration and hands on exercises. There are mandatory training prerequisites in order to be able to join this class.

At the end of the 2 days training, your CRM architects will be able to map Fusion CRM against customers and prospects unique business requirements.  

If you are interested to attend, please send an eMail to richard.lefebvre@oracle.com

Please note that we intend to deliver similar classes in the near future in Utrecht (NL), Madrid (Sp), Munich (D).

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