Thursday Jan 17, 2013

Oracle Social Network: Working with Oracle Fusion CRM

In this short video, you can see how sales interactions with Oracle Social Network are easy, effective, and efficient to use across a virtual CRM team, allowing participants to update CRM opportunities, start Conversations, find experts, and keep their social network up to date.

Ray Wang Has Questions about Fusion CRM; Steve Miranda Has Answers

“To be honest with you, Steve, we aren’t seeing Oracle much in head to head competitive new deals. We don’t see big press releases about new wins. Where are the customers? Who’s buying what and why?"

This is one of the questions Steve Miranda answered in a recent interview with Ray Wang from Constellation Research, Inc. Steve’s candid answers reveal his perspective on Fusion -- past, present, and future. This is one interview you’ll want to take the time to read. By the way, “is Fusion really innovative since it was designed seven years ago?”

Read the complete interview here

Postcode Anywhere: an Oracle partner specialized in address validation in eCommerce scenarios

Capturing and maintaining accurate data is a common problem in CRM – where an address provides the key to identifying and locating customers. However, with over 120 different address formats worldwide, more than 6,000 separate languages and numerous different character sets, the potential for getting new contact details wrong, is considerable.

The implications of inaccurate addresses then filter down through the organisation impacting on customer communications as well as reducing the ability to properly analyse the information.

Postcode Anywhere does a number of things to improve data collection. 

Through its fully hosted platform which includes data from all 240 countries around the world, Oracle users are able to capture, format, validate and standardise international addresses against the relevant reference address databases.

Integrating into contact forms and check out processes, the Postcode Anywhere service, speeds up the time taken to capture contact details by up to a minute per record, making staff more productive.  It improves formatting and standardizing of data reducing data cleansing requirements and also validates the address details to ensure consistent first time delivery where used by customers buying online.

Postcode Anywhere is planning to offer a turnkey integration with Oracle ATG eCommerce in the near future. 

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