Friday Jun 22, 2012

Reaching the Pinnacle of Customer Experience : Customer Concepts WebTV #2

The challenge has never been greater – globalization increases consumer choice and quickly converts products into mere commodities.

Leading companies understand that delivering exceptional customer experiences and building brand equity are vital for success.

Please join us for an exclusive Web TV broadcast to hear how companies are enriching interactions differently with their customers to drive measurable business value.

Our panel of experts including customers, industry thought leaders and Oracle executives will discuss how to refine the customer experience and build a digital experience to win new clients and maximise customer retention.

Register now for this pan-European interactive Web TV show on Friday, July 6 at 10 a.m. BST / 11 a.m. CET. Watch and share the teaser video 

REPLAY Fusion CRM Sales - Performance Management on demand: Watch and share the teaser video and replay.

Monday Jun 11, 2012

Oracle Fusion CRM Implementation Bootcamp for EMEA Systems Integrators - Paris July 24-26th

To support partner success and increase win potential with Fusion CRM, we are organizing a unique bootcamp on Fusion CRM intended for Oracle EMEA partners on July 24th to 26th.

Join us for this outstanding Bootcamp and learn from Oracle Corporation in-depth know-how on Fusion CRM.

The official announcement will be forthcoming, yet we wanted you to determine the appropriate candidate to attend this workshop. Further to this we will send the actual invitation to the selected candidate.

Due to the limited number of seats, we will be limiting the number of registrations per SI company and will be selecting the participants.

If you are interested to have one or more representatives of your company to attend this bootcamp, please send an email to by June 18th indicating the name and email address of the participants you would like to nominate, ranked by priority.

What will we cover:
This Bootcamp presents the fundamental concepts of the Oracle Fusion CRM applications. It introduces you to each functional area of the product, how it is used, and what you need to consider when implementing it for an organization. While we do examine implementation considerations, we do not address the detailed steps of implementation. Instead, we direct you to the relevant resources to learn more.

Topics covered:

  • Fusion CRM Introduction
  • Fusion CRM Security Introduction
  • Fusion Functional Setup Manager Introduction
  • Customer Model Introduction
  • Customer Center Introduction
  • Customer Data Management Introduction
  • Marketing & Campaigns Introduction
  • Lead Management Introduction
  • Territory Management Introduction
  • Territory Modeling Introduction with Exercise
  • Opportunity Management Introduction
  • Forecasting Introduction
  • Analytics Introduction
  • CRM For Microsoft Outlook Introduction
  • Customizing with Composers Introduction
  • Roundtable Discussions, and time for hands-on labs (day 2, 3, 4)
  • Next Steps, available resources, ongoing learning path, partner environments, keeping in touch and feedback

Bootcamp Goals:
Enable a new Fusion CRM implementation team member to:

  • Describe the scope of Oracle Fusion CRM applications
  • Describe the basic security model
  • Describe the customer model
  • Perform common sales and marketing user transactions
  • Access and navigate the Functional Setup Manager
  • Model territories in Fusion CRM using sample business requirements
  • Do necessary planning before implementing the offerings and options
  • Describe the analytics available with the Fusion CRM product
  • Describe the basic page customizations that can be done to meet business requirements
  • Find documentation and other courses to assist in performing setup tasks

This Bootcamp program should prime the SI organization implementation consultants to attain the basic skills necessary to support a consulting practice in the delivery, scoping, pricing, and planning of your Fusion CRM Implementations. Oracle University will begin to offer additional deep skill training, starting this summer, designed to follow the Introduction Bootcamp. Participants will be expected to participate in labs, exercises, workshops and roundtable discussions with the Oracle Product Managers.

Who should attend:
This class is designed for your lead CRM Implementation consultants, those who will support your Fusion CRM consulting practice as it grows. These individuals may be members of a centre of excellence, or skills leadership office. The individual who is attending the bootcamp must have prior experience implementing a CRM solution.

Intended Audience:

  • Oracle Diamond, Platinum and Gold Level SIs (Top SIs) with specialization in Oracle Applications CRM implementations, with a commitment to achieving Fusion CRM Implementation Specialization. Commitment expressed through an investment in a Center of Excellence/Innovation Center for Fusion CRM Applications.
  • Individuals who will support the implementation practice as it is forming and will deliver Fusion CRM On Premise and Cloud Services implementations. Functional practice leaders, the future Fusion Application Wizards within the SI's organization.
  • This Bootcamp is designed for people who:
    • Will deliver Fusion CRM implementations
    • Have had little or no exposure to Fusion CRM applications
    • Are familiar with at least one other CRM application
    • Have a business analyst level of technical background

Prerequisites: Please note, that participants will be asked to take self-service-trainings (video format) and pass the related assessments prior to joining the Bootcamp.

Fees: This event is FREE of charge for Oracle partners.

When: 24 July – 26 July, 2012
(8:30 - 18:00 each day, including the last day; with recommended but optional evening events on all three days from 18:00 - 20:00 hrs)

Where: Paris, France (Location to be defined)

Travel: To make your travel hassel free, we kindly suggest you to plan your arrival to Paris on July 23rd and your departure on the 27th.

Agenda: The final agenda and registration details will be issued closer to the event date.


Friday Jun 08, 2012

Parner Webcast - Innovations in Products Program

We are pleased to invite you to join the Innovations in Products –webcast. Innovations in Products will present Oracle Applications' Product's new functions and features including sales positioning. The key objectives of these webcasts are to inspire System Integrator's implementation personnel to conduct successful after sales in their Customer projects. Innovations in Products will be presented on the 1st Monday of each quarter after the billable day (4:00 to 5:00 PM CET). The webcast is intended for System Integrator's Implementation Certified Specialists but Innovations in Products is open for other interested Oracle Applications system Integrator's personnel as well. At first, two Oracle representatives will discuss Oracle's contribution to Partners. Then you will see product breakout session followed by Q&A with Oracle Experts. Each session will last for maximum 1 hour. A Q&A document covering all questions and answers will be made available after the webcast.

What are the Benefits for partners?

  • Find out how Innovations in Products helps you to improve your after sales
  • Discover new functions and features so you can enrich your Customers's solution
  • Learn more about Oracle Applications products, especially sales positioning
  • Hear crucial questions raised by colleague alike, learn from their interest
  • Engage and present your questions to subject experts
  • Be inspired of the richness of Oracle Application portfolio – for your and your customer’s benefit

Note: Should you already be familiar with a specific Product, then choose another one. Doing so you would expand your knowledge of the overall Applications portfolio. Some presentations contain product demonstration, although these presentations are not intended to be extremely detailed technical presentations.

Note: At the latter part of this email you have also 17 links into the recent Applications Products presentations and 6 links into the Public Sector Value Proposition presentations that were presented in Innovations in Industries -program.

Product breakout sessions:

Topics Speaker To Register
Fusion Applications Technology and Extensibility: A next-generation platform that adapts to client needs. Matthew Johnson, Sr. Director, SCM Product Development, EMEA
Fusion Applications - Transforming your Back-Office Accounting Function: Changing how people work in back office functions to drive value add Liam Nolan, Director, ERP Product Development, EMEA
Fusion HCM & Talent Overview & Extensibility: A more in-depth look into a personalized HCM solution Synco Jonkeren, Vice-President HCM Product Development & Management, EMEA
Fusion HCM Compensation Planning: Compensate To Compete Rosie Warner, Director, HCM Sales Development
Enterprise PLM for the Product Value Chain: Oracle Enterprise PLM offers Industry specific solutions that cover the Product Value Chain Ulf Köster, Sales Development Leader Enterprise PLM, Oracle Western Europe
Oracle's Asset Management and Maintenance Solution: What you need to know to successfully implement Oracle Asset Management solutions within Oracle Installed Base Philip Carey, Asset Management and Maintenance Solution Specialist

For more details please visit Innovations in Products and other breakout sessions on OPN page.

Delivery Format

Innovations in Products –program is a series of FREE prerecorded Applications product presentations followed by Q&A. It will be delivered over the Web. Participants have the opportunity to submit questions during the web cast via chat and subject matter experts will provide verbal answers live.

Innovations in Products consists of several parallel prerecorded product breakout sessions, each lasting for max. 1 hour. At first, two Oracle representatives will discuss Oracle’s contribution to Partners. Then you’ll see the product breakout sessions followed by Q&A with Oracle Experts. A Q&A document covering all questions and answers will be made available after the webcast.

You can also see Innovations in Products afterwards as its content will be available online for the next 6-12 months.

The next Innovations in Products web casts will be presented as follows:

  1. July 2nd 2012
  2. October 1st 2012
  3. January 14th 2013
  4. April 8th 2013.

Note: Depending on local network bandwidth please allow some seconds time the presentations to download. You might want to refresh your screen by pressing F5.


Maximum 1 hour

For further information please contact me Markku Rouhiainen.

Recent Innovations in Products presentations

Applications Products presented on April the 2nd, 2012 Speaker To Register
Fusion CRM: Effective, Efficient and Easy James Penfold , Senior Director, Applications Product Development and Product Management
Fusion HCM: Talent management overview performance, goals, talent review Jaime Losantos Viñolas, Director, HCM Sales Development
Distributed Order Management - Fusion SCM Solution Vikram K Singla, Business Development Director, Supply Chain Management Applications, UK
Oracle Transportation Management Dominic Regan, Senior Director Oracle Transportation Management EMEA
Oracle Value Chain Planning: Demantra Sales & Operation Planning and Demantra Demand Management Lionel Albert, Senior Director Value Chain Planning, EMEA
Oracle CX (Customer Experience) - formerly CEM: Powering Great Customer Experiences Maria Ramirez , CRM Presales Consultant, EPC
EPM Overview Nicholas Cox , EMEA Sales Development Director - Enterprise Performance Management
Oracle Hyperion Profitability and Cost Management, Daniela Lazar , Senior EPM Sales Consultant, EPC

January the 16th 2012 Speaker To Register
CRM / ATG: Best-in-Class CRM & Commerce Maria Ramirez , Associate CRM Presales Consultant, EPC
CRM / Automate Business Rules for Maximum Efficiency with OPA (Oracle Policy Automation) Marco Nilo, Associate CRM Presales Consultant, EPC
CRM / InQuira Toby Baker, Principal Sales Consultant, CRM Product Specialist Team
EPM / Business Intelligence Foundation Suite – Sales and Product Updates Liviu Nitescu, Senior BI Sales Consultant, EPC
EPM / Hyperion Planning - Sales & Product Updates Andreea Voinea, EPM Sales Consultant, EPC
ERP / JDE EnterpriseOne Fulfillment Management Overview Mirela Andreea Nasta , ERP Presales Consultant, EPC
ERP / Spotlights on iExpenses Elena Nita ,ERP Presales Consultant, EPC
MDM / Master Data Management Martin Boyd , Senior Director Product Strategy
Product break through session
Fusion Applications Human Capital Management Rosie Warner , Director, HCM Sales Development

Recent Innovations in Industries Value Proposition presentations

January the 16th 2012 Speaker To Register
Process Modernisation Iemke Idsingh
Public Sector Solutions Director
Shared Services Ann Smith
Business Development Director, Shared Services
Strengthening Financial Discipline Whilst Delivering Cashable Savings Philippa Headley
UK Sales Development Director Public Sector - EPM Solutions
Social Welfare Industry Solutions Christian Wernberg-Tougaard
Industry Director - Social Welfare
Police Industry Solutions Jeff Penrose
Solution Sales Director
Tax and Revenue Management Industry Solutions Andre van der Post Global Director - Tax Solutions and Strategy


Wednesday Jun 06, 2012

Fusion Learning Center News

The Fusion Learning Center portal now includes more than 1,600 learning assets.

With so many assets, we have re-organized this portal slightly by introducing a new References section in the right lower corner, where we are providing quick links to the key assets.

Furthermore, we have introduced a new Release Readiness section in the left navigation. Currently this points to the latest release; Release 4. We will be updating this section to also include the ability to stripe the assets by release. More to come on this later!

New Assets and Uplifted Content include:



« June 2012 »