Friday Feb 24, 2012

Spotlight on CRM++ Email Workbench

Improving User Adoption with CRM++ Email Workbench

When we think about high-performance indicators within business verticals, two factors stand out: customer satisfaction and experience. Importance of efficiently answering Emails (which may actually be service requests, complaints, grievances, appreciations, request for more business and so on) coming from customers cannot be overstated. This forms an interesting divide: Emails Vs CRM Records!

As of now, Email Messages sent to customers and responses received from them are updated manually in CRM System by the corresponding Owners (Sales Executives, Service Reps etc.,), Means, unnecessary human intervention and possible errors. What if a new service issues from customers is not converted to a service request? No one will start working on it immediately and there is a possibility of missing the SLA and penalties attached to it.

In addition to this, quick response time and a direct impact on the end user satisfaction being critical factors, manual conversion led to a redundant delay in response time.

Developed by CRMIT, an Oracle Gold Partner specialized in CRM On Demand, CRM++ Email Workbench is a Web based plug-in designed to solve the puzzle of CRM : Email Co-existence. CRM++ Email Workbench allows Sales and Service Organizations to work in a single window: the CRM system. Employees needn't switch between CRM and Email Windows anymore, all incoming and outgoing Emails are handled by Email Workbench in the background!

As the CRM system knows about all this communication, this leads to better tracking of issues and quicker response times, irrespective of which individual is working on a particular problem.

CRM++ Email Workbench automatically tracks all e-mails (including attachments) and converts them to Service Requests / Leads / Opportunities / Other in your Oracle CRM On Demand system. From that point, CRM users can respond to these mails, without ever leaving their CRM screen. This will ultimately result in faster response times, improved customer service and satisfaction.

To see CRM++ Email Workbench in action, view this YouTube Video

Wednesday Feb 22, 2012

Oracle Fusion Applications: Monthly Partner Updates

In order to keep our Oracle partner teams informed of updates and new assets for Oracle Fusion Applications, we will be hosting monthly updates on the first Thursday of each month.

First,
playback our November 17th session to learn what your partner firm can do to become enabled on Fusion, planned activities, and other key information aimed at helping with your success and the attainment of common FUSION goals.

Then mark your calendars for our upcoming sessions scheduled between March 1st - May 3rd (link to all upcoming events details and replays is HERE):

March 1st, 2012 Topic: Implementing Fusion Applications using Oracle's Composers. Oracle's family of Composers are designed to allow business users to “tailor or extend” applications including Fusion Apps whether in the Cloud or On Premise. In this session, you will learn about Oracle's Composers and how they impact implementation services.

8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click here to add this event to your calendar

Dial-In: 1. 877-664-9137 / Passcode 99119 International: 706-634-9619 (http://www.intercall.com/national/oracleuniversity/gdnam.html)

WebConference URL Session #: 592 789 564

April 5th, 2012 Topic: Integrating Partner Solutions with Oracle Fusion Applications (Tentative). Oracle Validated Integration provides partners with credibility and competitive advantage. Partners can accelerate sales opportunities and attract new customers by leveraging exclusive Oracle Validated Integration go-to-market benefits. This session will provide the benefits, criteria, and other key information you need for your software solution to earn Oracle Validated Integration branding.

8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click here to add this event to your calendar

Dial-In: 1 877-664-9137 / Passcode 99122 International: 706-634-9619 (http://www.intercall.com/national/oracleuniversity/gdnam.html)

April 5th, 2012 Topic: Oracle Fusion Applications Selling and Ordering Process (Tentative), Cloud subscription? Perpetual license? What about license conversion? As a partner co-selling or re-selling Oracle Applications, you need to know what's new and different regarding Oracle Fusion Applications. In this session, you will learn about the tools, processes, and support Oracle is providing so you will be successful.

8:00am – 9:00am Pacific (5:00pm- 6:00pm CET) - Click here to add this event to your calendar

Dial-In: 1 877-664-9137 / Passcode 99123 International: 706-634-9619 (http://www.intercall.com/national/oracleuniversity/gdnam.html)

First-time Web Ex users should click here to ensure that your computer meets the system requirements.

If you experience problems with the access link provided above, then enter ouweb.webex.com into your web browser, and follow these instructions:

  • Ensure you are sent to the OUWeb Meeting Center tab.
  • If you find that you are on the Training Center tab, then click on the Meeting Center tab.
  • Once you are on the Meeting Center tab, then enter the Session ID and click JOIN NOW.

Friday Feb 10, 2012

Spotlight on ATLaaS: Cloud Platform and hosted Call Center

ATLaaS is an innovative Cloud Platform with CRM On Demand, Contact Center, ERP and BI-applications pre-integrated in the cloud, embedded in a Global Telephone & Data Connectivity Network

ATLaaS is also the only hosted call center solution that ties together phone, email and chat communication, integrating with best of breed CRMs, through a single interface.

Thanks a solution that is complete, elastic, pre-integrated and ready to use, ATLaaS customers reduce fixed costs and IT complexity, enhancing their business process efficiency, increasing profitability and opening up new business opportunities.

ATLaaS is certificated as Oracle Accelerate Solution. For more info please visit www.atlaas.eu

Thursday Feb 09, 2012

Oracle EMEA Cloud CRM Partner Community Forum - Madrid (28-29 March 2012)

The next Oracle EMEA Cloud CRM Partner Community Forum will take place on March 28th and 29th in Madrid.

During the two days, free of charge, event, Oracle EMEA Cloud CRM partners will find an opportunity to:

  • Learn about the overall Oracle Cloud CRM strategy
  • Understand the Oracle CRM on Demand and Fusion CRM SaaS latest news and roadmap
  • Experience Oracle CRM on Demand add-on’s from Europe based ISV’s
  • Review Partnering opportunities with RightNow (recently acquired by Oracle)
  • Meet with Oracle Cloud CRM Global Product Management
  • Network within the Oracle Cloud CRM Partner Community

See the agenda and logistic details HERE

Seats are limited! Register today HERE

Friday Feb 03, 2012

Spotlight on CRM IT Social CRM++: a Web 2.0 Productivity Tools for CRM on Demand

CRMIT, an Oracle ISV and one of the leading CRM On-Demand System Integrators in EMEA, has developed SocialCRM++, an efficient collaboration system for managing customer relationships and data in a well-organized and process-centric way. SocialCRM++ has the competence to bring new and dynamic methods for improving the quality and speed of interactions between your CRM On Demand users and the CRM data itself.

SocialCRM++ is built as a cloud-ready plug-in to CRM On-Demand, it allows you to seamlessly connect to broad set of data without losing any confidential information.

SocialCRM++ is a SaaS based Web 2.0 On Demand solution for Oracle CRM On Demand implementations. This changes the face of traditional, transactional CRM and makes it an information sharing platform, which is fun to use and at the same time improving productivity. Your CRM users can follow each other / share public / private messages / respond to others / form groups and interact / follow important CRM records / share URLs / Files and more. If you are having a hybrid model of deployment, you can use SocialCRM++ to collaborate between your CRM Users and Non-CRM Users too!

To summarize, SocialCRM++  incorporates all the basic features of a social app including secure interfaces to follow people, post status updates, respond, share, create or manage groups, events, post files and lots more; all with a CRM focus. So, you will be able to target all your social messages around CRM records, documents or even general topics, as per your requirement. CRMIT’s SocialCRM++ is available in multiple deployment models : It can be hosted within your premises, or in a private / public cloud.

To get a glimpse of how SocialCRM++ works, view this YouTube video: http://www.youtube.com/watch?v=KzVG7hMFobY&feature=player_embedded

Analyst Report: IDC is bullish about Oracle Fusion Applications!

In a recent report, IDC express a very positive view on Oracle Fusion Applications:

" Oracle Fusion Applications, built on a modern platform, incorporate many of the key design principles that are necessary in the next generation of enterprise applications, including embedding analytics and social functionality into the work processes and increasing the availability of key functionality across multiple mobile devices (...) Oracle's move to offer more applications in both the public and the private cloud will be well received by customers, offering choice about when and where to take advantage of the benefits that such a deployment enables over on-premise applications."

Thursday Feb 02, 2012

Cloud CRM and Data Privacy: no longer an oxymoron?

In several industries (Financial Services, Public Sector, Healthcare,...) and in many countries, Data Privacy related regulations or fears have created resistance and obstacles to promote SaaS CRM solutions.

If you are facing such a situation, consider PerspecSys, an Oracle ISV which offers the ultimate response to Data Privacy issues!

Data Residency and Control in the Cloud

The PerspecSys PRS Server is a cloud data control gateway solution that gives businesses critical privacy, residency and security capabilities when using cloud applications. Any sensitive information that leaves a company’s environment and enters the cloud can be tokenized or encrypted, ensuring that data remains undecipherable while they are utilizing an application’s functionality. Oracle has partnered with PerspecSys to bring these capabilities to Oracle On Demand CRM.

Oxymoron

Enable the Adoption of Oracle CRM On Demand as a Global Standard for Your Enterprise

By controlling and protecting sensitive corporate data within various geographies, PerspecSys’ solutions eliminate any potential data residency and regulatory barriers to deploying Oracle CRM On Demand across multiple jurisdictions within the enterprise. Enterprises can confidently deploy Oracle CRM On Demand globally while maintaining critical functionality and data residency in each jurisdiction. Learn more by visiting www.perspecsys.com.

Wednesday Feb 01, 2012

Fusion CRM Sales Readiness Training for Partners (Munich, London, Stockholm and Utrecht)

A SERIES OF ONE DAY, FREE OF CHARGE, IN-CLASS TRAININGS IN MUNICH, LONDON, STOCKHOLM AND UTRECHT

We are pleased to invite you to join an exclusive Fusion CRM Sales training event aimed for Oracle CRM partners in Europe.

During this one day session designed for Oracle Partner's CRM team managers, principals, sales professionals and CRM consultants, you will undercover the unique selling points of Fusion CRM and be able to plan your business accordingly.


Space is limited, so reserve your seats today!

Munich
29 February 2012

Oracle Munich
Riesstrasse 25
80992 München

German

London
2 March 2012

Oracle City Office
One South Place
London, EC2M 2RB

English

Stockholm
7 March 2012

Oracle Svenska AB
Box 1215, Kronborgsgränd 17
164 28 KISTA, Stockholm

Swedish

Utrecht
9 March 2012

Oracle Utrecht
Hertogswetering 163-167
3543 AS Utrecht

Dutch


Agenda (same for all dates & locations)

09:00 - 09:15

Opening and Welcome

09:15 - 10:15

Oracle CRM Strategy and Fusion CRM Overview

10:15 - 11:30

Fusion Sales (positioning and demonstration)

11:30 - 12:15

Fusion Sales Planning (positioning and demonstration)

12:15 - 13:15

Fusion Marketing (positioning and demonstration)

13:15 - 14:00

Lunch

14:00 - 14:45

Fusion Data Quality & Customer Hub (positioning and demonstration)

14:45 - 16:00

Fusion CRM Positioning, Playbook & Pricing

16:00 - 16:30

Fusion CRM Partnerships Programs

16:30

End of the day

We look forward to seeing you soon at one of those exclusive training sessions!

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