Oracle RightNow Implementation Camp was created to enable partners with the
implementation tools and methodologies required to implement solutions to their
clients with an advanced level of understanding of the technology, its features
and its market preparedness. The course will cover a wide range of topics to
give each student a basis of understanding of the product. Each student will
learn the key points in each topic area, and will learn how the product should
be configured and implemented in various different situations.
By the end of the boot camp each student should be able to design, and
implement a RightNow CX environment in many different markets and scenarios.
Each student will complete the course with a level of understanding which will
allow them prepare to take and pass the Oracle RightNow CX Essentials 2012
certification exam in the future.
What will we cover:
Customize the application appearance using workspaces, agent scripting and
Create staff management configurations
Design knowledge workflows and answer management
Create custom data objects and overall system configuration competency
Configure and customize analytics
Work with chat and co-browse
Create and customize customer portal assets
28 - May 09, 2014 - 09:00
AM – 05:00 PM (This will be a 10 business days
(in class) boot camp)
Location: Oracle Office Reading
Thames Valley Park, Building 510, Berkshire, Reading, RG6 1RA United
Fees: 2011 GBP (inclusive of taxes)
For more details on the agenda
and environment requirements please click here
required to bring their own laptop. Please see the Workstation
Requirements tab for more details.
Registration: register here