Monday Jun 15, 2015

Announcement: Oracle University Cloud Learning Subscriptions

We are pleased to announce the availability of 10 new Public Cloud learning subscriptions along with 7 end user learning subscriptions. 

These subscriptions provide training for developers/consultants/implementers in the areas of Getting Started, Implementation, Administration, Co-existence, Collaboration and Analytics. In addition, we also provide end user training which is entirely role based with all key tasks recorded in short, easy to digest videos, starting at 48$ per month per user.

Learning subscriptions are available for the 10 most popular Public Cloud offerings including 8 SaaS offerings and 2 PaaS offerings. 64 presenters from across the company are featured in 2645 videos.

You can access all these subscription on the Cloud home page at education.oracle.com/cloud.

For a first view of the new Oracle University Cloud Learning Subscriptions, visit this 90 second video describing the Cloud offerings.

Monday Jun 08, 2015

Updated Specialization and Resell Criteria for Oracle Sales Cloud

Please note that starting 1st of June 2015 the Competency Criteria for the following Oracle Sales Cloud Specialization and Resell Programs has been updated:

Specialization Criteria

Resell Criteria

The update is due to the following new deliverables:

and also to the fact that we retired Oracle Fusion Customer Relationship Management 11g Sales Implementation Essentials Exam (1Z0-456)

The old criteria set is still available in parallel for the next 180 days (6 months), to give our partners enough time to comply with the new requirements. This means that the old criteria set will be retired on January 1st 2016.

Thursday May 28, 2015

Oracle PaaS to Extend SaaS Workshops for EMEA Partners

The Oracle team is pleased to invite your team to a 5-days hands-on workshop on Oracle Platform-as-a-Service (PaaS) to extend Software-as-a-Service. Oracle will organize five 5-days Workshops between June-November 2015. We invite you to join the workshop InClass or remotely.

These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. A workshop consists of live presentations, live demos, and hands-on laboratory exercises. This workshop will use Oracle Sales Cloud to illustrate various SaaS-PaaS patterns.

IMPORTANT: These workshops are available to selected Oracle Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop.

Workshop dates:

  • 14th - 18th June, 2015 (Sun-Thu). UAE, Dubai. Remote participation is possible.
  • 10th - 14th August, 2015 (Mon-Fri). Poland, Warsaw. Remote participation is possible.
  • 7th - 11th September, 2015 (Mon-Fri). Germany, Frankfurt. Remote participation is possible.
  • 5th - 9th October, 2015 (Mon-Fri). France, Colombes. Remote participation is possible.
  • 2nd - 6th November, 2015 (Mon-Fri). UK, TVP. Remote participation is possible.

Agenda

  • Overview of Oracle Sales Cloud Extensibility
  • Overview of TCA and Sales Cloud Data Model
  • Oracle PaaS Overview
  • Building WebService Clients for Sales Cloud
  • Introduction to Oracle Application Development Framework (ADF)
  • Advanced Web Service Clients
  • PaaS-SaaS Design Patterns
  • PaaS-SaaS Security
  • Implementing REST Services for Oracle Sales Cloud
  • Developer Cloud Service
  • PaaS-SaaS Accelerators
  • Oracle Social Network Overview
  • Introduction to Oracle Mobile Application Framework (MAF)
  • Oracle Messaging Cloud Service Overview
  • Oracle Documents Cloud Service – Introduction, Administration , Design and REST API.

Registration

Provide your submission to your local Alliances & Channels Manager. Alternatively, provide your submission to your local Alliances & Channels Enablement Manager. Provide the following information: Workshop, Workshop date, InClass or Remote, Partner Company, Participant’s name, Participant’s Corporate Email Address, Resident Country, Participant’s Manager's Corporate Email Address.If you don't know who is your
local Alliances & Channels Enablement Manager, please contact markku.rouhiainen@oracle.com

Oracle Cloud PaaS partner enablement (PTS) EMEA - June edition

We are delighted to share the upcoming Oracle Cloud PaaS webcasts and technical workshop available for Oracle partners to learn about Oracle Cloud PaaS offering, strategy and roadmap.

  • Why should Oracle partners care about Oracle PaaS – Webcast – Wed 20th May 16:00-17:00 - Replay
  • Digital Mobile Cloud Business Opportunities for Partners – Webcast - Wed 3rd June, @16:00-17:00 CET - Register
  • Hybrid Cloud Integration Business Opportunities for Partners – Webcast - Thu 18th June @16:00-17:00 CET - Register
  • Oracle Integration Cloud Service (ICS) Technical Overview – Webcast - Thu 4th June @16:00-17:00 CET - Register
  • Oracle Document Cloud Service (DOCS) Technical Overview – Webcast - Wed 10th June @16:00-17:00 CET - Register
  • Process Cloud Service (PCS) Technical Overview – Webcast - Wed 24th June, @16:00-17:00 CET - Register
  • Business Intelligence Cloud Service (BICS) Technical Overview – webcast - Wed 1st July, @16:00-17:00 - Register
  • Oracle Integration Cloud Service, technical hands-on workshop – Live Virtual Classroom - 30th June – 1st July (2 days)- Register

Friday May 15, 2015

Oracle Service Cloud "Ask the Experts" Webinars (May 19 & June 24)

2 Oracle Service Cloud "ask the experts" webinars are available to you soon:

Making the Switch to Message Templates - Tuesday, May 19 @ 5 pm CET

In this Ask the Experts webinar, join Oracle Service Cloud Principal Product Manager Keri Jenkin, as we take a closer look at Message Templates, the new paradigm of service-related emails and notifications, and how you can make the switch from the former PHP files called Mail Scripts. Keri will show you some key similarities and differences, and highlight one approach to the migration process of mail scripts to message templates. If you are already using Message Templates, Keri will also give you a few pointers on handling some common business requirements that make your emails pop instead of fizzle out!

Register Now!

Save Yourself Time and Headaches With Report Administration Tips & Tricks - Wednesday, June 24 @ 5 pm CET

Join Kenny Tietz, Oracle Service Cloud Analytics Product Manager and previous Customer Care Operations Manager, as he dives into the tips and tricks that will save you time with report administration. Hear Kenny discuss how to avoid common pitfalls that plague experienced and new administrators alike when creating/maintaining reports for their organizations. During this webinar Kenny will talk about:

  • The report lifecycle
  • The importance of creating and sticking to a reporting plan
  • Using templates and report linking to save time and create consistency
  • Benefits of using the Report Management tool

Register Now!

Tuesday May 12, 2015

Oracle Technical Enablement eSeminars for Partners

Oracle Product Management’s Platform Technology Solutions Group is inviting you to a series of eSeminars especially designed for System Integrators:

Target audience:  Technical Presales, Architects, Developers, Project Leader, Program Leader, Strategic Solutions, Digital leader

See the detailed agenda in the respective registration pages.

Oracle Integration Cloud Service (ICS) Technical Overview - Wed 27 May @16:00-17:00 CET - Registration Link

Oracle Document Cloud Service (DOCS) Technical Overview - Wed 10th June @16:00-17:00 CET - Registration Link

Process Cloud Service (PCS) Technical Overview - Wed 24th June, @16:00-17:00 CET - Registration Link

Business Intelligence Cloud Service (BICS) Technical Overview - Wed 1st July, @16:00-17:00 - Registration Link


For registration questions please send an email to pts-fmw_ww@oracle.com.

Monday May 11, 2015

New Sales and Presales trainings and assessments for Oracle Sales Cloud!

OPN has created new guided learning paths for sales and presales representatives at partner organizations who specialize in selling and positioning Oracle Sales Cloud to their customer base. The recommended online training sessions provide training solutions which equip the teams with a high-level of product knowledge, market knowledge and selling strategies, according to Release 9 of Oracle Sales Cloud. 

Oracle BigMachine CPQ Implementation Specialist Boot Camp - Paris, next week!

Urgent: we have few remaining seats for the next Oracle Bigmachines CPQ implementation bootcamp which will take place in Paris next week. If you are interested, please see the registration page below.

The Oracle BigMachines CPQ Cloud product Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.

The Oracle BigMachines CPQ cloud Implementation Boot Camp was created to enable partners with the implementation tools and knowledge required to implement and manage the solution for their clients with an advanced level of understanding of the application, its features and market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be set-up, configured, and implemented in various different situations.

By the end of the boot camp each student should be able to implement and manage a CPQ implementation project in many different markets and scenarios. Each student will complete the course with a level of understanding which will prepare them to take the Oracle BigMachines CPQ Cloud Essentials 2015 certification in the near future.

Dates: 18th - 22nd May, 2015 - 09:00 AM – 05:00 PM

Location: ORACLE France, 15 Bd Général de Gaulle, 92715 Colombes/Paris

For the Agenda and more details on the requirements please visit the registration page here.

Wednesday Apr 29, 2015

Free Oracle Service Cloud Implementation Workshop for EMEA Partners

We are pleased to invite your Customer Experience (CX) Practice to a 10-day hands-on Oracle Service Cloud (formerly RightNow) Implementation Workshop. We invite you to join the workshop either InClass or Remotely (avoiding travel time and travel costs).

This Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop.

A Workshop consists of live presentations, live demos, and hands-on laboratory exercises. Participants will have access to an Oracle Service Cloud environment during the workshop and for a limited time afterwards.

Workshop training dates: 8th- 19th June, 2015.

Location: Belgium, Vilvoorde. Remote participation is possible.

Agenda

The 10-day workshop (first 5-day functional track and then 5-day technical track) will cover the following topics:

Week 1 – Functional

Customer Portal, Contact Management, Incident Management, Answer Management, Initial Setup, Service Administration, Agent Desktop, Mail, Extensibility, Chat, Feedback, Analytics, Interfaces,  Knowledge Base Management

Week 2 - Technical

Customer Portal (Create pixel perfect, branded and customized web customer service experiences, Best practices on using widgets, syndication, customizing styles and behaviors, Enable mobile web customer service experiences, Versioning and accessibility), Add-In (Setup developer templates for rapid creation of custom add-ins, Developer mode and debugger to quickly diagnose problems when creating add-ins, - Automate the agent desktop and interact with data from your custom add-in), General Integration (Connect Common Object model and Data Integration APIs, ROQL to query the Service Cloud for the data integration, Custom objects and meta-data to support dynamic integration scenarios).

Format:

Approximately 4 hours of live presentation and Q&A daily. Participants will independently work on laboratory activities after the 4-hour live presentation. Attendees will get access to an Oracle Service Cloud environment, and they must complete the assigned laboratory work daily. In-class attendees will have live access to product experts during laboratory exercises. Those attending remotely will have access to product experts via forum and chat.

Prerequisites:

If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum

Participants should have experience in implementing and extending CRM Service applications including Siebel, Sales Cloud or RightNow. For technical track, proficiency in PHP and .NET are preferred, including knowledge of web services technologies such as AJAX, CSS3, XML, and SOAP.

There will be some work to prepare prior to attending, this will be sent to you on confirmation of your attendance. Please plan on spending approximately 2 days (prior to the workshop) to go over the prerequisite material. The workshop requires attendees to provide their own laptop. We will provide details on specifications. Please review the Service Cloud Video Series.

This workshop requires attendees to provide their own laptop equipped with the following pre-requisite software.

Latest Version of .NET Installed
Sublime Text 3
Package Control for Sublime Text
Sublimelinter Plugin *See the instructions on ‘Installing Via Package Control’
Cyberduck
Chrome Browser
Visual Studio Express
JDeveloper 12c
Internet Explorer Browser

Registration

Please send the list of participants to your Oracle A&C contact asap. Please provide the following information: Workshop, Workshop date, InClass or Remote, Track (Functional, Technical track or Both), Partner Company, Participant’s name, Participant’s Corporate Email Address, Resident Country. A confirmation email alert will be sent to registrants upon approval.

Tuesday Apr 14, 2015

Interested in an Oracle CPQ Cloud Bootcamp? Submit your interest!

Are you interested in an Oracle CPQ Cloud (aka Big Machines) OPN Bootcamp?

Submit your interest by using the below process:

  • Step 1: Navigate to this page
  • Step 2: Click on “Request a Bootcamp “under Boot Camp Resources, right side menu bar
  • Step 3: Another window will open up with a registration form….under Cloud Solutions please select “Oracle BigMachines CPQ Cloud Service Implementation Bootcamp”
  • Step 4: Please select Delivery Month and in comments please add the location details
  • Step 5: Please click “Continue” to submit the form.


Tuesday Mar 24, 2015

Implementing and Running Oracle Sales Cloud - a series of video's

Deciding to implement a cloud application for the first time is a big decision, since it is so different from any on-premise type of project that you might have ran so far!

Oracle has recorded a series of videos that can help understand the process of choosing, implementing and running Oracle Sales Cloud:

New Role Available: Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant!

Today’s customers have high expectations. In customer service, a picture really is worth a thousand words.

Visual sharing is a natural way to communicate. And cobrowsing with customers during a phone or chat interaction enables you to deliver faster, better service—along with increased conversions and upsell/cross-sell opportunities. 

Oracle PartnerNetwork is pleased to announce that we launched Oracle Standalone Cobrowse Dynamic Agent Desktop. This is a leader in cobrowsing solution and brings a big advantage thru the TrueView feature, mobile compatible – regardless of the platform.

How can I find out more?

Oracle RightNow CX Cloud Service solution has enriched its portfolio adding Oracle Standalone Cobrowse Dynamic Agent Desktop option to its Desktop seats.

Access now the Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant guided learning paths and get familiar with topics as: Organization Management, Staff Management, Security Management, End User Interface Customization, Product Configuration, and How to Work with Legacy Deployments.

The guided learning paths offer as well a complete Deployment Guide with the necessary steps to deploy Cobrowse as efficiently as possible. Most of these steps will also apply to deploying Cobrowse in an add-on to RightNow Chat, Dynamic Agent Desktop or Enterprise Contact Center.

How can I get recognized?

Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant Assessment is the final step towards becoming an Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant. Pass the test, score 80% or more, and get your OPN Specialist Certificate!

Oracle Service Cloud with Cobrowse empowers businesses to deliver personalized customer experiences through connected real time engagements and enhance revenue!

Monday Mar 23, 2015

Oracle BigMachines CPQ Cloud Service 2016 Implementation Essentials is in beta testing!

Request your free exam voucher and be one of the first to take the exam and receive recognition in the marketplace as Oracle BigMachines CPQ Cloud Service 2016 Certified Implementation Specialist!

Wednesday Feb 04, 2015

Oracle Fusion CRM: Sales 11g Implementation Essentials Exam to be retired

Starting February 28th 2015, the Oracle Fusion CRM: Sales 11g Implementation Essentials Exam will be retired and replaced by Oracle Fusion CRM: Sales 2014 Implementation Essentials Exam! Effective July 1st, 2015, exam Oracle Fusion CRM: Sales 2014 Implementation Essentials (1Z0-425) will be the only exam accepted as qualifying criteria for the following specializations:

We recommend you take the new exam Oracle Fusion CRM: Sales 2014 Implementation Essentials (1Z0-425) in order to stay current with their Oracle certification and specialization.

WHY should you take our new exam?

Oracle Fusion CRM: Sales 2014 Implementation Essentials has been developed and is validated against Release 8 of Oracle Sales Cloud. This new exam is designed to offer you knowledge and implementation experience in the latest features of the Oracle Sales Cloud product.

HOW to prepare for the exam:

Tuesday Feb 03, 2015

Extending Oracle Sales Cloud with Oracle Platform-as-a-Service – Free Workshop for EMEA partners

The Oracle team is pleased to invite you to a 4-day hands-on workshop on Extending Oracle Sales Cloud with Oracle Platform-as-a-Service (PaaS). Oracle will organize two 4-days Workshops between March – June 2015. We invite you to join the workshop InClass or Remotely (avoid travel time and travel costs by joining remotely). These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners.

Workshop training dates:

  • 23rd- 26th March, 2015. Location: Reading (TVP), UK. Remote participation is possible.
  • 14th- 17th June, 2015. Location: Dubai, United Arab Emirates. Remote participation is possible.

A workshop consists of live presentations, live demos, and hands-on laboratory exercises. Objective is to help delivery consultants understand How to Extend Oracle Sales Cloud using Oracle Platform as a Service.

IMPORTANT: These workshops are available to selected Oracle Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum.

Agenda

  • Overview of Oracle Sales Cloud Extendibility
  • Introduction to Oracle Sales Cloud Tooling
  • Overview of Oracle Sales Cloud Data Model
  • Introduction to Oracle Sales Cloud WebService Interface
  • Real World WebService Queries and Best practices
  • Generating Secure WebService Clients
  • Overview of Oracle PaaS
  • Introduction to Oracle BI Cloud
  • Introduction to Oracle Document Cloud
  • Introduction to Oracle Developer Cloud Service
  • Introduction to Oracle Messaging Cloud Service
  • Oracle PaaS extending Oracle SaaS Design Patterns
  • Introduction to Oracle ADF
  • Using the REST Accelerator and generating custom REST Services
  • Building Secure Integrations
  • Introduction to Oracle Mobile Application Framework (MAF)
  • Introduction to Oracle PaaS/SaaS Accelerators

Workshop Training Format

Approximately 3 hours of live presentation and Q&A daily. Participants will independently work on laboratory activities after the 3-hour live presentation. You will also have access to a forum where you will be able to post questions. We are monitoring this forum to ensure that you will get prompt assistance as you independently work on assigned laboratory work in the afternoon.

Target Audience:

Solution Developers, Enterprise Architects, Technology Consultants, Integration Consultants

Audience is expected to know the following before attending the training

  • Knowledge of J2EE concepts such as WebServices, Web Applications
  • Basic knowledge of the Java Programming language
  • Basic knowledge of Oracle Sales Cloud functional objects, such as Opportunities, Customers, Custom Objects etc

Preparation Work:

· Introduction Series Videos (MOS ID 1482685.1) (requires My Oracle Support login)
· Fusion CRM: Creating a Custom Object Series (requires OTN login)
· Fusion CRM: Creating a Child Object in Application Composer Series (requires OTN login)

System Requirements:

This workshop requires attendees to provide their own laptop and smartphone or tablet. Check registration page for System Requirements details

Registration:

Please send the list of participants to your Oracle A&C contact sooner the better. A confirmation email alert will be sent to registrants upon approval. Please provide the following information: Workshop, Workshop date, Partner Company, Participant's name, Participant's Corporate Email.

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