Tuesday Mar 24, 2015

Implementing and Running Oracle Sales Cloud - a series of video's

Deciding to implement a cloud application for the first time is a big decision, since it is so different from any on-premise type of project that you might have ran so far!

Oracle has recorded a series of videos that can help understand the process of choosing, implementing and running Oracle Sales Cloud:

New Role Available: Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant!

Today’s customers have high expectations. In customer service, a picture really is worth a thousand words.

Visual sharing is a natural way to communicate. And cobrowsing with customers during a phone or chat interaction enables you to deliver faster, better service—along with increased conversions and upsell/cross-sell opportunities. 

Oracle PartnerNetwork is pleased to announce that we launched Oracle Standalone Cobrowse Dynamic Agent Desktop. This is a leader in cobrowsing solution and brings a big advantage thru the TrueView feature, mobile compatible – regardless of the platform.

How can I find out more?

Oracle RightNow CX Cloud Service solution has enriched its portfolio adding Oracle Standalone Cobrowse Dynamic Agent Desktop option to its Desktop seats.

Access now the Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant guided learning paths and get familiar with topics as: Organization Management, Staff Management, Security Management, End User Interface Customization, Product Configuration, and How to Work with Legacy Deployments.

The guided learning paths offer as well a complete Deployment Guide with the necessary steps to deploy Cobrowse as efficiently as possible. Most of these steps will also apply to deploying Cobrowse in an add-on to RightNow Chat, Dynamic Agent Desktop or Enterprise Contact Center.

How can I get recognized?

Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant Assessment is the final step towards becoming an Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant. Pass the test, score 80% or more, and get your OPN Specialist Certificate!

Oracle Service Cloud with Cobrowse empowers businesses to deliver personalized customer experiences through connected real time engagements and enhance revenue!

Monday Mar 23, 2015

Oracle BigMachines CPQ Cloud Service 2016 Implementation Essentials is in beta testing!

Request your free exam voucher and be one of the first to take the exam and receive recognition in the marketplace as Oracle BigMachines CPQ Cloud Service 2016 Certified Implementation Specialist!

Wednesday Feb 04, 2015

Oracle Fusion CRM: Sales 11g Implementation Essentials Exam to be retired

Starting February 28th 2015, the Oracle Fusion CRM: Sales 11g Implementation Essentials Exam will be retired and replaced by Oracle Fusion CRM: Sales 2014 Implementation Essentials Exam! Effective July 1st, 2015, exam Oracle Fusion CRM: Sales 2014 Implementation Essentials (1Z0-425) will be the only exam accepted as qualifying criteria for the following specializations:

We recommend you take the new exam Oracle Fusion CRM: Sales 2014 Implementation Essentials (1Z0-425) in order to stay current with their Oracle certification and specialization.

WHY should you take our new exam?

Oracle Fusion CRM: Sales 2014 Implementation Essentials has been developed and is validated against Release 8 of Oracle Sales Cloud. This new exam is designed to offer you knowledge and implementation experience in the latest features of the Oracle Sales Cloud product.

HOW to prepare for the exam:

Tuesday Feb 03, 2015

Extending Oracle Sales Cloud with Oracle Platform-as-a-Service – Free Workshop for EMEA partners

The Oracle team is pleased to invite you to a 4-day hands-on workshop on Extending Oracle Sales Cloud with Oracle Platform-as-a-Service (PaaS). Oracle will organize two 4-days Workshops between March – June 2015. We invite you to join the workshop InClass or Remotely (avoid travel time and travel costs by joining remotely). These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners.

Workshop training dates:

  • 23rd- 26th March, 2015. Location: Reading (TVP), UK. Remote participation is possible.
  • 14th- 17th June, 2015. Location: Dubai, United Arab Emirates. Remote participation is possible.

A workshop consists of live presentations, live demos, and hands-on laboratory exercises. Objective is to help delivery consultants understand How to Extend Oracle Sales Cloud using Oracle Platform as a Service.

IMPORTANT: These workshops are available to selected Oracle Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop. If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum.

Agenda

  • Overview of Oracle Sales Cloud Extendibility
  • Introduction to Oracle Sales Cloud Tooling
  • Overview of Oracle Sales Cloud Data Model
  • Introduction to Oracle Sales Cloud WebService Interface
  • Real World WebService Queries and Best practices
  • Generating Secure WebService Clients
  • Overview of Oracle PaaS
  • Introduction to Oracle BI Cloud
  • Introduction to Oracle Document Cloud
  • Introduction to Oracle Developer Cloud Service
  • Introduction to Oracle Messaging Cloud Service
  • Oracle PaaS extending Oracle SaaS Design Patterns
  • Introduction to Oracle ADF
  • Using the REST Accelerator and generating custom REST Services
  • Building Secure Integrations
  • Introduction to Oracle Mobile Application Framework (MAF)
  • Introduction to Oracle PaaS/SaaS Accelerators

Workshop Training Format

Approximately 3 hours of live presentation and Q&A daily. Participants will independently work on laboratory activities after the 3-hour live presentation. You will also have access to a forum where you will be able to post questions. We are monitoring this forum to ensure that you will get prompt assistance as you independently work on assigned laboratory work in the afternoon.

Target Audience:

Solution Developers, Enterprise Architects, Technology Consultants, Integration Consultants

Audience is expected to know the following before attending the training

  • Knowledge of J2EE concepts such as WebServices, Web Applications
  • Basic knowledge of the Java Programming language
  • Basic knowledge of Oracle Sales Cloud functional objects, such as Opportunities, Customers, Custom Objects etc

Preparation Work:

· Introduction Series Videos (MOS ID 1482685.1) (requires My Oracle Support login)
· Fusion CRM: Creating a Custom Object Series (requires OTN login)
· Fusion CRM: Creating a Child Object in Application Composer Series (requires OTN login)

System Requirements:

This workshop requires attendees to provide their own laptop and smartphone or tablet. Check registration page for System Requirements details

Registration:

Please send the list of participants to your Oracle A&C contact sooner the better. A confirmation email alert will be sent to registrants upon approval. Please provide the following information: Workshop, Workshop date, Partner Company, Participant's name, Participant's Corporate Email.

Thursday Jan 29, 2015

Oracle BigMachine CPQ Implementation Specialist Boot Camp, Reading (UK), March 2-6

The Oracle BigMachines CPQ Cloud product Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.

What we cover:

The Oracle BigMachines CPQ cloud Implementation Boot Camp was created to enable partners with the implementation tools and knowledge required to implement and manage the solution for their clients with an advanced level of understanding of the application, its features and market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be set-up, configured, and implemented in various different situations.

By the end of the boot camp each student should be able to implement
and manage a CPQ implementation project in many different markets and scenarios. Each student will complete the course with a level of understanding which will prepare them to take the Oracle BigMachines CPQ Cloud Essentials 2015 certification in the near future.

Event Details: 2nd - 6th March, 2015 09:00 AM – 05:00 PM

Location: The Penta Hotel, Oxford Road, Reading, RG1 7RH, United Kingdom

IMPORTANT: please note that only partners with either an ongoing CPQ Cloud project or a short term pipeline will be accepted to the training. If you have any doubt, please contact richard.lefebvre@oracle.com

For the Agenda and more details on the requirements please visit the registration page here

Tuesday Jan 20, 2015

Implement, on-board or sell Oracle Social Cloud successfully! Register to our OPN Webinar

In the past year we have seen a significant increase in partner interest for Oracle Social Cloud enablement. To better prepare you for success with implementation, on-boarding and selling Oracle Social Cloud solutions –  Oracle PartnerNetwork will be hosting live webinars for you!

In our first webinar – Oracle Social Cloud: Preparing for Success – we will provide an update on the Social Cloud capabilities.

If you are implementing Oracle Social Cloud solutions that include Social Engagement & Monitoring Cloud and Social Marketing Cloud it is critical that you attend this session to understand how to make the appropriate accommodations to service offerings and implementation engagements.

We will also review where you can find implementation training for Oracle Social Cloud Service – and review the recommended training path for successfully passing the certified implementation exam.

Speakers

  • Wes Barnes, Senior Product Manager, Oracle Social Cloud
  • Todd Schorle, WWA&C Partner Enablement, Oracle Social Cloud

Date & time

  • February 3rd 2015, 3:00PM – 4:00PM GMT

This event is offered FREE of charge to selected Oracle Partners.

Register Here

Friday Jan 16, 2015

Oracle BigMachines CPQ Cloud Implementation Bootcamp coming soon to EMEA

We are planning to run one or more Oracle BigMachines CPQ Cloud Implementation Bootcamps in EMEA - most probably starting with a UK location - in the forthcoming months. Important: please note that only partners with either BigMachines CPQ Cloud ongoing projects or projects about to be started (duly identified in the pipeline) will be approved to this training. In addition to this main qualification criteria, partners with an existing Oracle Sales Cloud practice will be prioritized.

If you are interested to join one of these future sessions, please send a short mail to richard.lefebvre@oracle.com, indicating your Oracle CPQ Cloud opportunity name and number.

The Oracle BigMachines CPQ cloud Implementation Boot Camp was created to enable partners with the implementation tools and knowledge required to implement and manage the solution for their clients with an advanced level of understanding of the application, its features and market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be set-up, configured, and implemented in various different situations.

By the end of the boot camp each student should be able to implement and manage a CPQ implementation project in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them to take and pass the Oracle BigMachines CPQ Cloud Essentials 2015 certification in the near future.

Modules covered in training (which is available within CPQ Cloud BigMachines Product).

  1. Configuration Essential
  2. Commerce Essential
  3. Document Engine
  4. Integration Essentials

Labs & Hands-On Exercises for each of the above modules.

Duration: 4.5 business days (in class)

Note: The duration is intended for general reference. The boot camp instructor may recommend a different approach in rolling the class. Students are required to check the boot camp duration for the scheduled event they are interested in.

Audience:

This training is intended for partners with the following roles: Implementation Consultants, Configuration Analyst and CPQ Software Developer

Prerequisite Training/Knowledge:

  • Foundation Knowledge on CPQ BigMachines Cloud product.
  • Completed CPQ BigMachines Cloud Admin Essentials Part 1 from OPN Network and passed the assessment.

o    https://competencycenter.oracle.com/opncc/full_glp.cc?group_id=30391

  • Basic understanding of at least one other related Oracle CRM/CX product implementation (Oracle Sales Cloud, Siebel, Eloqua Marketing Cloud, RightNow CX Cloud Service, etc)
  • Strongly recommend the individual be Specialized in a Customer Experience (CX) related product

Tuesday Jan 13, 2015

Fusion Learning Center Updates

The OPN Team applies updates to the Fusion Learning Center monthly. December updates include:

  • ProductDirect: Oracle Sales Cloud R9 - Essentials for Customer Data Management and DaaS
  • ProductDirect: Oracle Sales Cloud R9 - Essentials for Sales Performance Management
  • ProductDirect: Release 9 - Oracle Sales Cloud for CRMOD Customers

Wednesday Jan 07, 2015

Last Minute: few remaining seats at CPQ Cloud (Big Machines) Yellow Belt Consultant Training - Paris 13-16 January 2015

We are pleased to inform you that there are few remaining seats at the Oracle CPQ Cloud (aka Big Machines) Yellow Belt Consultant Training which will take place in Paris on 2015 January 13-16.

  • Course: Oracle BigMachines Yellow Belt Ed2
  • Duration: 3.5 days
  • Language: English
  • Cost: € 2'293 per participant
  • Location: Oracle Colombes (Oracle Université), 15 Boulevard Général de Gaulle, Colombes / Paris 92715, France
Content:
  • Manage system data, files and users with general administration tools.
  • Create a basic configurator.
  • Make functional changes to the commerce process.
  • Create an automated approval sequence
  • Create a dynamic document engine output.

Register here

Wednesday Dec 17, 2014

Oracle Cloud CPQ (BigMachines): Implementation Consultant - Admin Essentials 1 is released

We are pleased to let you know that the Oracle CPQ Cloud (Big Machines) Admin Essentials Part 1 is now available in OPN for free. This is a condensed version of Yellow Belt Certification you would go through with Oracle University.

Please find it here

Wednesday Dec 10, 2014

Free Oracle Service Cloud Implementation Workshop for EMEA Partners

We are pleased to invite your Customer Experience (CX) Practice to a 10-day hands-on Oracle Service Cloud (formerly RightNow) Implementation Workshop. We invite you to join the workshop either InClass or Remotely (avoiding travel time and travel costs).

These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop.

A Workshop consists of live presentations, live demos, and hands-on laboratory exercises. Participants will have access to an Oracle Service Cloud environment during the workshop and for a limited time afterwards.

Workshop training dates:

  • 19th- 30th January, 2015. Location: France, Colombes. Remote participation is possible.
  • 13th- 24th April, 2015. Location: UK, Reading. Remote participation is possible.
  • 8th- 19th June, 2015.Location: Belgium, Vilvoorde. Remote participation is possible.

Agenda

The 10-day workshop (first 5-day functional track and then 5-day technical track) will cover the following topics:

Week 1 – Functional

Customer Portal, Contact Management, Incident Management, Answer Management, Initial Setup, Service Administration, Agent Desktop, Mail, Extensibility, Chat, Feedback, Analytics, Interfaces,  Knowledge Base Management

Week 2 - Technical

Customer Portal (Create pixel perfect, branded and customized web customer service experiences, Best practices on using widgets, syndication, customizing styles and behaviors, Enable mobile web customer service experiences, Versioning and accessibility), Add-In (Setup developer templates for rapid creation of custom add-ins, Developer mode and debugger to quickly diagnose problems when creating add-ins, - Automate the agent desktop and interact with data from your custom add-in), General Integration (Connect Common Object model and Data Integration APIs, ROQL to query the Service Cloud for the data integration, Custom objects and meta-data to support dynamic integration scenarios).

Format:

Approximately 4 hours of live presentation and Q&A daily. Participants will independently work on laboratory activities after the 4-hour live presentation. Attendees will get access to an Oracle Service Cloud environment, and they must complete the assigned laboratory work daily. In-class attendees will have live access to product experts during laboratory exercises. Those attending remotely will have access to product experts via forum and chat.

Prerequisites:

If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum

Participants should have experience in implementing and extending CRM Service applications including Siebel, Sales Cloud or RightNow. For technical track, proficiency in PHP and .NET are preferred, including knowledge of web services technologies such as AJAX, CSS3, XML, and SOAP.

There will be some work to prepare prior to attending, this will be sent to you on confirmation of your attendance. Please plan on spending approximately 2 days (prior to the workshop) to go over the prerequisite material. The workshop requires attendees to provide their own laptop. We will provide details on specifications. Please review the Service Cloud Video Series.

This workshop requires attendees to provide their own laptop equipped with the following pre-requisite software.

Latest Version of .NET Installed
Sublime Text 3
Package Control for Sublime Text
Sublimelinter Plugin *See the instructions on ‘Installing Via Package Control’
Cyberduck
Chrome Browser
Visual Studio Express
JDeveloper 12c
Internet Explorer Browser

Registration

Please send the list of participants to your Oracle A&C contact asap. Please provide the following information: Workshop, Workshop date, InClass or Remote, Track (Functional, Technical track or Both), Partner Company, Participant’s name, Participant’s Corporate Email Address, Resident Country. A confirmation email alert will be sent to registrants upon approval.

Thursday Dec 04, 2014

Reminder: Oracle Social Cloud Implementation Boot Camp - Feb 10-12 2015 - London (UK)

Oracle Social Cloud Implementation Boot Camp - London, Feb 10-12 2015

Get started with Oracle Social Cloud with this three day in-depth training. It’s the only complete training program for Oracle Social Marketing Cloud and Social Engagement and Monitoring Cloud.

What will we cover

This is a practical, how-to course that will provide partners with the tools and knowledge required to on-board, train, implement and manage the Social Cloud solutions for their clients with an advanced level of understanding of the application, its features, integrations, and custom implementations.

Learn To

You’re going to learn everything you need to start and run an amazing Oracle Social Cloud practice:

  • How to successfully On-Board New Clients
  • How to manage the platform
  • How to measure results
  • Configure SRM and CX Solution integrations
  • How to use and set-up Workflow & Automation
  • How to use Publish
  • Create and manage Topics in Listen
  • How to use Advanced Filters in Listen
  • How to Set up Dynamic Link Tracking

Why should you be at this Boot Camp

Social media is exciting, energizing, and effective. Earning the respect and recommendation of your customers, fans, and friends puts you and your clients on the path to a building a thriving, profitable business – and this can all be done with Oracle’s Social Cloud solutions.

Who Should Attend

  • OPN Members - Gold level and above
  • You should have a basic understanding of at least one related Oracle CRM/CX product implementation
  • You should have a deep knowledge of general social media marketing/management practices and guidelines
  • Agency Account Manager, Marketing Manager, Community Manager, Brand Manager, PR Manager, Project Manager, Functional Implementer, Analytics Manager, Social Media Marketing Manager
Agenda and registration here

Wednesday Nov 26, 2014

Oracle Sales Cloud Implementation Workshops for EMEA Partners

The Oracle team is pleased to invite your CRM Practice to a 5-day hands-on Oracle Sales Cloud R9 Implementation Workshop. Oracle will organize six 5-days Workshops between January - June 2015. We invite you to join the workshop InClass or Remotely (avoid travel time and travel costs by joining remotely).

These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners.

A Workshop consists of live presentations, live demos, and hands-on laboratory exercises. Participants will have access to an Oracle Sales Cloud environment during the workshop and for a limited time afterwards.

IMPORTANT: These workshops are available to selected Oracle Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop.

If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum.

Workshop training dates:

  • 12th- 16th January, 2015 - Location: Remote participation only
  • 2nd- 6th February, 2015 - Location: Romania, Bucharest. Remote participation is possible.
  • 2nd- 6th March, 2015 - Location: Netherlands, Utrecht. Remote participation is possible.
  • 30th March - 3rd April, 2015 - Location: France, Colombes. Remote participation is possible.-
  • 4th- 8th May, 2015 - Location: Remote participation only.
  • 1st- 5th June, 2015 - Location: Remote participation only.

Workshop training time:

9:00 AM – 5:30 PM (CET) Exact time will be informed with confirmation email

Agenda

The 5-day workshop will cover the following topics:

  • Oracle Sales Cloud Overview
  • Oracle Sales Cloud Provisioning Security
  • Initial Setup for Sales Cloud Resources (Users)
  • Security - Authorization
  • Implementation Process and Tool
  • Introduction to Sandboxes and Composers Scripting
  • Extending the Application (Web Services, Audit Trail)
  • Migrating Setup and Customizations
  • Territory Management
  • Account and Contact Management
  • Data Quality
  • Lead Management
  • Opportunity Management
  • Forecasting
  • File Import
  • Mobile Implementation
  • Implementing Analytics in Sales Cloud

Workshop Format

Approximately 4 hours of live presentation and Q&A daily. Participants will independently work on laboratory activities after the 4-hour live presentation. Participants are expected to complete laboratory exercises in the afternoon using provided laboratory guides. Attendees will get access to an Oracle Sales Cloud environment, and they must complete the assigned laboratory work daily.

Prerequisite

Participants should have general skills in implementing and extending CRM applications (e.g. Siebel, Sales Cloud, CRMOD etc.).

Preparation Work:

There will be some work to prepare prior to attending, this will be sent to you on confirmation of your attendance. Please plan on spending approximately 2 days (prior to the workshop) to go over the prerequisite material. Please review the following:

SYSTEM REQUIREMENTS: This workshop requires attendees to provide their own laptop, smart phone and a tablet. Click this link for details on specifications.

Post Workshop Cis Exam

Participants are expected to conduct respective Certified Implementation Specialist Exam 1-2 months after the workshop.

Upon completion of the workshop, attendees may be eligible to receive a free voucher to take the Certified Implementation Specialist exam. Details will be provided later.

Registration:

Please send the list of participants to your Oracle A&C contact before 12th December 2014. Please provide the following information: Workshop, Workshop date, InClass or Remote, Partner Company, Participant’s name, Participant’s Corporate Email Address, Resident Country. A confirmation email alert will be sent to registrants upon approval.

Thursday Nov 06, 2014

Oracle Social Cloud Implementation Boot Camp - Feb 10-12 2015 - London (UK)

Oracle Social Cloud Implementation Boot Camp - London, Feb 10-12 2015

Get started with Oracle Social Cloud with this three day in-depth training. It’s the only complete training program for Oracle Social Marketing Cloud and Social Engagement and Monitoring Cloud.

What will we cover

This is a practical, how-to course that will provide partners with the tools and knowledge required to on-board, train, implement and manage the Social Cloud solutions for their clients with an advanced level of understanding of the application, its features, integrations, and custom implementations.

Learn To

You’re going to learn everything you need to start and run an amazing Oracle Social Cloud practice: 

  • How to successfully On-Board New Clients
  • How to manage the platform
  • How to measure results
  • Configure SRM and CX Solution integrations
  • How to use and set-up Workflow & Automation
  • How to use Publish
  • Create and manage Topics in Listen
  • How to use Advanced Filters in Listen
  • How to Set up Dynamic Link Tracking
Why should you be at this Boot Camp

Social media is exciting, energizing, and effective. Earning the respect and recommendation of your customers, fans, and friends puts you and your clients on the path to a building a thriving, profitable business – and this can all be done with Oracle’s Social Cloud solutions.

Who Should Attend
  • OPN Members - Gold level and above
  • You should have a basic understanding of at least one related Oracle CRM/CX product implementation
  • You should have a deep knowledge of general social media marketing/management practices and guidelines
  • Agency Account Manager, Marketing Manager, Community Manager, Brand Manager, PR Manager, Project Manager, Functional Implementer, Analytics Manager, Social Media Marketing Manager

Agenda and registration here

About

Search

Archives
« March 2015
SunMonTueWedThuFriSat
1
5
7
9
10
11
12
13
14
15
16
17
18
19
20
21
22
26
27
28
29
30
31
    
       
Today