We are pleased to invite your Customer
Experience (CX) Practice to a 10-day hands-on Oracle Service Cloud (formerly
RightNow) Implementation Workshop. We invite you to join the workshop either InClass
or Remotely (avoiding travel time and travel costs).
These Invite-Only hands-on workshops will
be delivered by Oracle Development at No-Fee to Partners with a current OPN
Gold Level or higher membership. A fully executed Oracle Cloud Services Training
Addendum is required for this workshop.
A Workshop consists of live presentations,
live demos, and hands-on laboratory exercises. Participants will have access to
an Oracle Service Cloud environment during the workshop and for a limited time
Workshop training dates:
- 19th- 30th January, 2015. Location: France, Colombes. Remote participation is possible.
- 13th- 24th April, 2015. Location: UK, Reading. Remote participation is possible.
- 8th- 19th June, 2015.Location: Belgium, Vilvoorde. Remote participation is possible.
The 10-day workshop (first
5-day functional track and then 5-day technical track) will cover the following
Week 1 – Functional
Customer Portal, Contact Management, Incident
Management, Answer Management, Initial Setup, Service Administration,
Agent Desktop, Mail, Extensibility, Chat, Feedback, Analytics, Interfaces, Knowledge
Week 2 - Technical
Customer Portal (Create pixel perfect,
branded and customized web customer service experiences, Best practices on
using widgets, syndication, customizing styles and behaviors, Enable mobile web
customer service experiences, Versioning and accessibility), Add-In (Setup
developer templates for rapid creation of custom add-ins, Developer mode and
debugger to quickly diagnose problems when creating add-ins, - Automate the
agent desktop and interact with data from your custom add-in), General
Integration (Connect Common Object model and Data Integration APIs, ROQL to
query the Service Cloud for the data integration, Custom objects and meta-data
to support dynamic integration scenarios).
Approximately 4 hours of live presentation
and Q&A daily. Participants will independently work on laboratory
activities after the 4-hour live presentation. Attendees will get access to an
Oracle Service Cloud environment, and they must complete the assigned
laboratory work daily. In-class attendees will have live access to product
experts during laboratory exercises. Those attending remotely will have access
to product experts via forum and chat.
If your company has not previously accepted
this addendum, please click here to review and accept the terms and conditions. You
should be authorized by your company to accept the legal addendum
Participants should have experience in
implementing and extending CRM Service applications including Siebel, Sales
Cloud or RightNow. For technical track, proficiency in PHP and .NET are
preferred, including knowledge of web services technologies such as AJAX, CSS3,
XML, and SOAP.
There will be some work to prepare prior to
attending, this will be sent to you on confirmation of your attendance. Please
plan on spending approximately 2 days (prior to the workshop) to go over the
prerequisite material. The workshop requires attendees to provide their own
laptop. We will provide details on specifications. Please review the Service Cloud
This workshop requires attendees to provide
their own laptop equipped with the following pre-requisite software.
Latest Version of .NET Installed
Sublime Text 3
Package Control for Sublime Text
Sublimelinter Plugin *See the instructions on ‘Installing Via Package
Visual Studio Express
Internet Explorer Browser
Please send the list of participants to
your Oracle A&C contact asap.
Please provide the following information: Workshop, Workshop date, InClass or
Remote, Track (Functional, Technical track or Both), Partner Company, Participant’s
name, Participant’s Corporate Email Address, Resident Country. A confirmation
email alert will be sent to registrants upon approval.