Tuesday Apr 26, 2016

Oracle Commerce Cloud v16.2 is now available!

Check out the latest Oracle Commerce Cloud documentation here!

Thursday Apr 21, 2016

New video helps position Oracle Service Cloud role-based experiences

In this new video, see how Oracle Service Cloud's Cross Channel Contact Center provides the right tool for different roles in customer service, such as service agents, supervisors and non-contact center users.

The video introduces the key personas in customer service teams: Tier-1 Agents, Supervisors and Non-Contact Center Users

Watch here

 

Wednesday Apr 13, 2016

Oracle Service Cloud is introducing HR Help Desk for HCM Cloud!

Built on the Oracle CX SaaS Platform, HR Help Desk Cloud provides seamlessly integrated service request management for HCM Cloud, enabling HR professionals to personalize the employee experience and service the needs of employees.

Read the recent press release announced at last week’s Oracle HCM World event to learn more about HR Help Desk for HCM Cloud.

Monday Apr 04, 2016

Oracle Commerce Cloud 16.2 product documentation is here!

The Oracle Commerce Cloud 16.2 product documentation is now publicly available. See here

Also see details of what’s new here. Enhancements include:

  • Support for the following additional currencies:  
  • Support for cash payments (deferred payments)
  • Enhancements to the Web Content widget, allowing you to include text, rich text, and image elements
  • Ability to exclude payment details from order data sent to non-PCI compliant systems
  • Return Request Update webhook
  • Oracle Commerce Assisted Selling Cloud Service mobile application

Thursday Mar 10, 2016

Oracle Field Service, February 2016 release, What's New ?

Oracle Field Service Cloud helps you provide unparalleled customer service by leveraging customers’ service needs, optimizing scheduling, and informing field service representatives. By getting the right person to the right place at the right time, you deliver service quality with maximum efficiency.

Oracle Field Service Cloud is built on time-based, self-learning, and predictive technology, empowering you to solve business problems while evolving your field service organization. This foundational technology empowers users with accuracy, context, and intelligence through eight powerful modules: Core Manage, Routing, Mobility, Forecasting, Capacity, Smart Location, Collaboration, and Customer Communication.

Discover what comes with the February 2016 release here

Tuesday Mar 08, 2016

Oracle Sales Cloud Release 11 Readiness materials

The next and final wave of readiness content is ready for you: The Release 11 Readiness page includes What's New; Release Training; Product Demos, video's, etc. Go to cloud.oracle.com (Support > Release Readiness).

Oracle Service Cloud Feb 2016 Release: Spotlight Video

Watch this new 7-minute video on YouTube release spotlight video highlights the key Field Service enhancements in the February 2016 Oracle Service Cloud Release.

Tuesday Feb 23, 2016

Oracle Service Cloud February 2016 is now Generally Available (GA)

With the February 2016 release of Oracle Service Cloud, you have access to new and enhanced functionality in Web Customer Service, Contact Center, Knowledge Management, Policy Automation, and Field Service Management.

Key release highlights include Oracle Field Service Cloud's (formally TOA Technologies) new field supervisor tools and the addition of new mapping functionality, providing greater visibility. Additionally, the February release adds several new enhancements to Policy Automation including dynamic online interviews and usability features to improve the overall experience for agents and customers.

For complete February 2016 release details, please see the below resources:

Release Overview: Delivered by senior development staff, these webcasts highlight the new and enhanced functionality in the February 2016 release. Please register prior to the live event or watch the replay when available. February 2016 Partner Release Overview Webcast - March 1st

What's New: Learn about what's new in the February 2016 release, by reviewing descriptions of new and enhanced functionality, including capability overviews, setup considerations, usage tips, and more. What's New in February 2016

Release Content Documents (RCDs): Review summary descriptions of new and enhanced functionality. February 2016 Release Control Document (RCD)

Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into detail about new and enhanced functionality. February 2016 Tutorials – Link to multiple videos

Product Documentation: Oracle's online documentation includes detailed product guides to ensure successful implementation and use of the Oracle Service Cloud solution. February 2016 Documentation Overview

Centralized Oracle Service Cloud Release Resources: Reference present or past release resources in this Knowledge Base article. Centralized Release Resources Knowledge Base Article

Tuesday Feb 16, 2016

Service Cloud Feb 2016 Release Partner Webcast - March 1st

The Oracle Service Cloud February quarterly release is coming soon.

Join us on Tuesday, March 1st for an Oracle Service Cloud February 2016 Release Overview Webcast to learn about new capabilities and enhancements delivered in this latest release.

Register

Tuesday Feb 02, 2016

Documentation for Oracle Service Cloud Products

The Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and upgrade procedures, release notes and service pack information, and additional guides.

See the full documentation here

Tuesday Dec 22, 2015

First Fashion Lookbook Widget for Commerce Cloud

Inspire deeper connections between customers and products with the first and only fashion lookbook widget for Oracle Commerce Cloud. Successful brands are the ones building deep emotional connections between their customers and products.

RealDecoy’s Fashion Lookbook for Oracle Commerce Cloud helps curate completed looks that inspire and focus shoppers to purchase more, and more often. It integrates seamlessly and quickly with your UX design.

Watch this video and see how to deliver shoppable content faster, easier, and at a lower cost (without involving IT).

Thursday Dec 17, 2015

Preview of Oracle Applications Cloud Release 11

To help you prepare for the upcoming Release 11, we are pleased to offer a preview of its new, modern business-empowering features. On the Release Readiness page, we have added content for Sales, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, we have just introduced:

  • Spotlights:  Delivered by senior development staff, these webcast-delivered presentations highlight top level messages and product themes, and are reinforced with a product demo
  • Release Content Documents (RCDs):  This content includes a summary level description of each new feature and product

Wednesday Dec 09, 2015

New Commerce Cloud Video: Extensions & Code Management

This is the fourth in a series of videos produced by the Product Management organization.  They cover a range of subjects related to Oracle Commerce Cloud.  

This video focuses on the way Oracle has simplified how developers can extend, integrate and customize the shopping experience.  Adding new capabilities with custom widgets, modifying CSS or JavaScript, and now all done with ease, from a unified administrative panel.

Watch the video here

Tuesday Dec 01, 2015

Oracle Service Cloud November 2015 is now Generally Available (GA)

Today we are pleased to announce another great quarterly product release for Oracle Service Cloud.

The November 2015 release adds more advanced capabilities to Contact Center, Web Customer Service, Knowledge Management, and Policy Automation.

Highlights from the November release include:

  • Continued enhancements to Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as Intents and searchable analytics reports as well as more knowledge authoring functionality within the Agent Browser User Interface.
  • Expanded functionality in the Agent Browser User Interface, including Collaboration in Context, Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident Response Management.
  • New REST API capabilities that support pagination, sorting, file attachments, and the ability to execute reports.

Spotlights: Delivered by senior development staff, these webcast-based presentations highlight the enhancements to our November 2015 release. Please register prior to the live event or watch the replay when available: November 2015 Partner Release Overview Webcast 

Release Content Documents (RCDs): Learn what's new in the upcoming release by reviewing summary descriptions of each new feature and product: November 2015 Release Control Document (RCD)

What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, setup considerations, usage tips, and more: What's New in November 2015 

Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into details for key new and existing enhancements and products: November 2015 Tutorials – Link to multiple videos

In order to receive release announcements on a regular basis, we recommend that customers and partners subscribe to the News and Announcements discussion forum on the Oracle Service Cloud Community.

Friday Nov 13, 2015

NEW: Oracle Knowledge Advanced Cloud!

Oracle Knowledge Advanced is a new cloud solution within the Oracle Service Cloud that helps organizations deliver a better customer experience, while reducing overall customer support costs.

It offers advanced knowledge management functionality for both agents and self-service deployments. It is based on a combination of natural language processing, machine learning and flexible authoring technologies.

Read the news release and CMS Wire coverage to learn about the latest solution.

 

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