Monday Sep 02, 2013

Cloud Services Pricing available on OPN

Following the Cloud Services Reseller Program announcement, please note that the Cloud Services Pricing page is now live on OPN. This includes Oracle RightNow, Oracle Fusion Cloud Service (including Oracle Fusion CRM Cloud Service), Oracle Social Relationship Management, Taleo as well as some Siebel CRM Component (Oracle ATG Click-to-Call, Live Help and Recommandations)

You can find the direct link to the Cloud Services Price List here: http://www.oracle.com/partners/secure/sales/pricing-licensing/cloud-services-pricing-2000152.html, or you can access it via the OPN Pricing and Licensing page here.

Wednesday Aug 28, 2013

See Oracle Applications' User Experience Future at Open World 2013

If you will be attending Oracle Open World 2013, you might want to be attend an exclusive event for Oracle Applications: Oracle is giving select, vetted partners a look at what’s coming in the Oracle user experience during an OpenWorld 2013 expo event hosted jointly by the Oracle Partner Network (OPN) and the Oracle Applications User Experience (OAUX) team.

This is an invitation-only event. Your company must have a signed CPCA/PPCA in place in order for you to attend. No photography is allowed except by our staff photographer.

You are welcome to tell colleagues that you came to this event, and describe the general content of what you saw. You are restricted from sharing the specific nature of the content until such content is made generally available by Oracle, or otherwise communicated out by Oracle, e.g., via Oracle Partner Network.

Oracle will show new user experiences that demonstrate principles of simplicity, mobility, and extensibility. These experiences for the modern user come from different product areas, ranging from ERP to CRM to HCM. Some of these user experiences will be released in the near future, and you will be among the first to see them. Some of these user experiences are concepts, and if you like what you see, you can influence the direction of the Oracle user experience with your support.

It’s important to understand that every user experience you see has the ability to touch each product family. For example, you may see a demonstration showcasing CRM data, but the same concept can be applied to ERP with the right use case. If you see a new use case for our concepts in your product space, please talk to one of the Oracle user experience team members at the event. We are not just showing you what we have; we welcome your feedback.

Where: Marriott Marquis, Chill Zone and Bin 55, San Francisco

When: 1:30-4:30 p.m. Monday, Sept. 23

If you are interested to attend, register here or send an email to richard.lefebvre@oracle.com  

Tuesday Aug 13, 2013

Oracle Cloud Services Resell Program now open!

I am delighted to inform you that the OPN Cloud Services Resell Program is now formally released.

You can start applying to the Fusion CRM (see details and application page here) and/or RightNow (see details and application page  here) resell rights as of Today. Other Oracle SaaS solutions (SRM, Eloqua, OPA,…) will be later added to the program.

Please let me know if you have any question. Richard Lefebvre

Monday Aug 05, 2013

Oracle Customer Experience Momentum Expands Worldwide

Global Organizations Reaping Benefits of Embracing Oracle CX Solutions

Customers want simple, consistent, and relevant experiences across all channels, touchpoints, and devices. Creating a great customer experience means delivering these qualities consistently over time across the entire customer lifecycle. Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Customer experience (CX) remains a huge priority for global organizations to not only meet consumer demands, but also to increase revenue.

Oracle’s customer experience solutions help companies and organizations transform their existing operational systems and infrastructure into a differentiated customer experience across the customer lifecycle preventing revenue loss and increasing customer satisfaction. Many companies are choosing Oracle CX to help them take their ever more important customer experience to the next level.

Read the entire article about Oracle CX Solutions momentum here.

CX Solutions Brief

Global CX Survey Microsite

Friday Aug 02, 2013

Oracle Social Relationship Managament Products Platform Demos

In a collection of 18 YouTube short videos, you can get a complete view of Oracle Social Relationship Management Platform Products.

Check the most complete market SRM suite and get ready to boost your CX business with it!

New Partner Marketing Kit - Oracle RightNow Cloud Service

A new partner marketing kit on OPN (access with your OPN Login):  Oracle RightNow Cloud Service: Serve Your Customers Anywhere.  

This kit can be used by Oracle partners for demand generation activities. Assets in the kit include a partner guidance document, copy blocks, webcasts, infographics, and more. 

Monday Jul 29, 2013

Oracle and Salesforce.com partnership: what's in it?

Oracle and Salesforce.com have recently announced some partnership. In order to highlight what is the exact nature of this partnership, all Oracle CRM customers, including Oracle CRM On Demand customers, will receive a communication which confirms that, beyond the areas of partnership, Oracle and Salesforce.com keep competing in the CRM market place and Oracle is still committed to deliver the market-leading CX and CRM capabilities and services.

Read the communication here 

Tuesday Jul 16, 2013

Oracle RightNow Cloud Service – 2013 Loopback Replay

It’s been an exciting few years of innovation with the Oracle RightNow Cloud Service offering. In case you haven’t stayed up to date with all the new features that we have delivered and the value that they can provide to you, this is your chance to learn about the highlights of what makes our latest Oracle RightNow Cloud Service offering so powerful.

The Oracle RightNow Cloud Service 2013 loopback Webinar provides at-a-glance insights on the following areas: 

  • Where is RightNow After Six Quarters as Oracle
  • Six Quarter Summary
  • Product Highlights
  • Voices of the Customer – Upgrade Experiences
  • Next Steps – Best Practices for Upgrades

Don't miss your chance to ensure your business is delivering the best experiences to your customers.

Take the webcast replay at your convenience here!

Friday Jul 12, 2013

Improve your Customer Experience with Oracle Policy Automation

Improved Customer Experience is a key imperative of all organizations in today’s world. Cost reduction, on the other hand, is also a key objective in most companies, as margins are dropping and profit is declining. The Big Question is how to deal with both challenges in parallel? A possible answer could be… “It’s all about service automation; it’s all about service standardization”.

Oracle Policy Automation is built to address this challenge. It allows business users to easily transform business logic into guided interactive interview processes and call scripts using natural language  - English, German, French, Spanish and many other languages. It automatically transforms written statements including complex rules and calculations of business users into customer or agent facing questions and underlying decision models. Never mind if you are dealing with sales advisory in Retail and Consumer Goods industry, guided service and support in Telco industry or even inspection and audit management in Registration & Audit business, OPA has proven it’s capabilities of handling this across channels and industry covering all customers and consumers touch points and providing a complete decision tree based audit trail.

Read more about Oracle Policy Automation on

Thursday Jul 11, 2013

The Oracle Customer Experience Benchmarking Tool

Lag or lead? What's your company's #CX like? Take this quick 10 question test to find out!

Tuesday Jul 09, 2013

New Oracle Service Cloud (RightNow) Knowledge Zone for partners

The RightNow CX Cloud service Knowledge zone has been updated to the new Mosaic format, and is now Live.

Please visit and bookmar the new URL:

http://www.oracle.com/partners/en/products/applications/rightnow-cx-cloud-service/get-started/index.html

Are You Stuck in Idle When It Comes to Achieving Your Customer Experience Goals?

According to Oracle’s recent Global Customer Experience Impact report, a study of 1,300 senior executives, most organizations seem to be stuck in idle when it comes to achieving their customer experience goals. While the overwhelming majority of executives agreed that customer experience is critical to their businesses’ success, many are still struggling when it comes to delivering the kind of experiences that their customers want.  So what’s standing in the way?

Inflexible technology, internal challenges and a lack of investment are among the primary factors preventing organizations from delivering the best possible customer experience. Survey respondents indicated that the following issues are some of the biggest customer experience related obstacles:

  • Silos within the organization and conflicting key performance indicators and incentives between different channels and business units
  • Limitations of inflexible technology and application infrastructure
  • Difficulty regularly tracking performance measures and customer feedback
  • Don't have a consolidated, accurate, 360- degree customer view across all touch points
  • Siloed systems that prevent them from easily sharing information or supporting continuous processes across touch points
  • Lack of money allocated to customer experience initiatives

These obstacles indicate that a real shift in approach is required for those organizations that really want to push forward on their customer experience initiatives. And this shift in approach needs to come by way of initiatives that span people, processes and technology.

Oracle's Global Customer Experience Impact report surveyed more than 1,300 senior executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience (CX) era. View the survey results, or take the CX assessment survey to see where your organization stands.

Friday Jul 05, 2013

Oracle Customer Experience Benchmarking Tool

Discover if Your Company’s Customer Experience is Lagging or Leading the Competition!

Simply answer 10 multiple choice questions to find out and receive:

  • Your CX Initiatives Ratings Your company’s overall and detailed CX domain ratings
  • How You Compare to Your Competitors and Peers Find out if your CX initiative is leading or lagging

Put your #CX to the test here: http://bit.ly/13gVi68

Thursday Jun 20, 2013

Register Now! 'In Touch' for EMEA Oracle Partners: Looking ahead to FY14 with Oracle

Dear partners

With the new financial year already upon us, now is the time to start thinking ahead and recognising the opportunities that the new year brings.

The ‘In Touch’ PartnerCast is your chance to get the latest headlines from Oracle EMEA and pose your questions to our studio guests. Join us for the next live broadcast on:

Tuesday 9th July at 10:30am UK/ 11:30am CET

In this cast we will be looking at how Oracle on Oracle solutions can benefit the Oracle PartnerNetwork and sharing best practices from across EMEA Alliances & Channels. Your host David Callaghan, Senior Vice President EMEA Alliances and Channels, is excited to pose your questions to his guests, so get in touch by commenting on this blog, posting on Twitter using the hashtag #DCpickme or by emailing emea-intouch_WW@oracle.com.

Under the spotlight and answering your burning questions in this cast will be:

  • Lindsay Johnston, VP, Commercial Operations for EMEA A&C
  • Paul Thompson, Senior Director, EMEA Solutions and Enablement
  • Janusz Naklicki, Vice President, ECEMEA
  • Silvia Kaske, Vice President, A&C WCE North
  • Eric Fontaine, Vice President, A&C WCE South
  • David Tweddle, Vice President, A&C UK & Ireland

To find out more information, including how to watch previous episodes on-demand, please visit out new webpage here.

We look forward to seeing you on July 9th!

Best regards,

Oracle PartnerNetwork

Wednesday Jun 12, 2013

Facebook Tabs and Apps: Your Page’s Attractions

The last time you went to an amusement park, did you just walk around and look at the rides, or did you actually ride them?  Seems like a silly question, but it’s not quite enough to just go somewhere. You want to experience something once you’re there. In the amusement park that is your brand’s Facebook Page, Tabs and Apps are your attractions.

Because Facebook is often described as a platform in “permanent beta,” Tabs have changed and evolved. In the olden days, they were always visible to the left. Brands could set a default landing page using Tabs so new visitors would see a promoted offer or other desired Tab.

Then came Timeline. Tabs became…boxes, which fell quickly out of view as a visitor scrolled down the Timeline. PageLever reported tab engagement dropped 53% since Timeline’s full implemention. Most thoughts and efforts turned to the News Feed, since that’s where users far and away spent the bulk of their Facebook time. Studies showed only 2% of fans would return to a brand’s Timeline after liking the Page.

Wow. No wonder many started ringing the death knell for Tabs.

Facebook was nudging brands away from controlled, one-size-fits-all Tabs experiences and toward one-on-one fan interaction and relevant content creation for the News Feed. But it’s hardly an either/or proposition. Well-crafted Tabs experiences give brands something to draw people toward via the News Feed. The News Feed can be the barker that gets users into the attraction.

And attractions are what Tabs and Apps should be. Done well, they can be real engagement monsters. Content for the News Feed is of prime importance. But usually, it’s a quick look from the user and then it’s on to the next item. Tabs are a way to not just get them, but hold them. A video on the News Feed is good. A video that’s episode 1, directing people to a YouTube app where the whole series can be watched is great.

A quality social relationship management platform is most likely going to give you a nice menu of Tabs content that can be easily customized and implemented. To give you an idea of the many “attractions” available, Oracle Social offers:

Basic:

  • Calendar
  • Causes
  • Coupons
  • Events
  • Posts
Interactive:
  • Comments
  • Gifts
  • Google+
  • Google Map
  • Like
  • Poll
  • Quiz
  • Twitter Follow
  • View to View
  • Like Gate
  • Pinterest Follow

Feeds:

  • MailChimp
  • RSS
  • Twitter
  • Instagram Feed
  • Pinterest Board
  • Pinterest Feed
  • Twitter Live

Forms:

  • Custom Form
  • Newsletter
  • Signup
  • Survey
  • Sweepstakes
  • Video and Photo Contest

Media:

  • Banner
  • Fan Media
  • Flickr
  • MP3
  • Photo Albums
  • Photos
  • Slide 
  • Spotify
  • Videos
  • Vimeo
  • YouTube
  • YouTube Channel
  • Instagram Moderation
  • YouTube Embed

Custom:

  • Flash
  • HTML
  • iFrame
  • JSON
  • CSS Override
  • Fan Counter

As you can see, there’s not a lot you can’t execute as a brand within the Facebook environment, where most social users are spending their time.

Looming on the horizon is yet another possible change to brand Timelines in which the Tabs boxes return to actual tabs, as they are already on personal profiles. Will users discover your attractions on the Timeline itself? Far more likely they’ll see what you have to offer as you actively promote these Facebook Tabs (perhaps with some paid effort behind it) in your News Feed content. Your barker has to give them enough to make them want to come in for the ride.

@mikestiles

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