Wednesday Sep 30, 2015

Oracle Service Cloud September 2015 Newsletter

Interested in the Customer Service market and opportunities? The Oracle Service Cloud September 2015 newsletter is here for you!

Highlights of this issue include great articles on Community Self-Service, Video Chat and Knowledge Management.

Read it here

Monday Sep 14, 2015

Innovation - Social Monitoring to Idea Capture

New Oracle Modern Best Practice for Innovation focusing on Social Monitoring to Idea Capture is now available.

By leveraging the combination of cloud, mobile, analytics, social and big data, Oracle Modern Best Practice – Social Monitoring helps companies acquire ideas and feedback on products and services from social media channels inside and outside of their organizations.

Customer facing content on Oracle Modern Best Practice – Social Monitoring

Thursday Jul 16, 2015

Oracle Modern Best Practice for Startups

Oracle Modern Best Practice for Startups is now live!

In the early days of any organization, it’s all about maintaining balance—managing momentum and setting a solid foundation for growth. Companies can implement modern business processes that enable them to respond quickly to new opportunities by leveraging key enabling technologies—cloud, analytics, mobile, social, big data, and the Internet of Things—to achieve more, faster (and with fewer resources).

Customer facing content on Modern Best Practice for Startups

Monday Jul 13, 2015

Oracle Cloud Business Builder program

During last month’s global partner kick off call, Oracle PartnerNetwork announced new programs including the Oracle Cloud Business Builder program. The program’s website helps partners build their cloud business with Oracle

It includes information, tutorials, how to guides, videos and multiple resources to help you refer and resell, develop and integrate, and architect and implement Oracle cloud and enabling technologies

Click here to access the Oracle Cloud Business Builder single-source website. Click here to read the press release announcement.


Cloud Specialization Catalog

With OPN Specialized, Oracle Partners have the opportunity to earn specialized status for a particular focus area by meeting globally consistent business and competency criteria that are specific to each specialization

The Specialization Catalog offers a consolidated view of all qualifying specializations launched and planned as part of the OPN Specialized Program

Partners can apply for qualifying specializations when all accreditations and certification exams are in production

For more information, please refer to the Overview and Frequently Asked Questions for Product Version Specialization

Thursday Jul 09, 2015

Oracle Service Cloud In action

We think you’ll like this new video. It brings the Oracle Service Cloud to life by showing companies how it's possible to deliver the right answers at the right time to their customers' preferred service channels and devices. Watch Video »

Wednesday Jul 08, 2015

New: Oracle Partner Network Cloud Business Builder

The Oracle Partner Network Cloud Business Builder is a new content area on OPN serving as the new single-source for partners to build their cloud business with Oracle and connect them to the cloud resources and programs available.

You can access it here:

The site is divided in three main cloud areas based on the partner activities and type:

Refer & Resell (targeted to VARs)

  • Referral program
  • PaaS and SaaS resale
  • Cloud Marketing Kits
  • Paas Sales Plays (to be added)

Develop & Integrate (targeted to ISVs)

  • PaaS for ISVs
  • Apps on Oracle Cloud Marketplace

Architect & Implement (targeted to SIs)

  • Cloud Fixed Scope Offering
  • Services on Oracle Cloud Marketplace
  • Cloud Specializations
  • BPO program

Friday Jul 03, 2015

Are You Cloud Curious? New videos to help you building your strategy

The cloud has revolutionized how organizations are building and leveraging systems and applications to run their businesses.

We’ve added two new videos to our informative webcast series on channel opportunities in the Oracle public cloud, where we’ll explore key components of our PaaS strategy and offerings, and how partners can elevate their business with Oracle Cloud solutions.

Topics include:

  • Cloud Transformation – why and how your business must change
  • What is available now to sell/use cases
  • Pricing and profitability
  • Implementation/enablement services for partners to deliver
  • Best practices and strategy

Who should View: These webcasts are designed for OPN Resellers, Systems Integrators, and Implementation partners.

The series:

These webcasts are all available to view today, so take this opportunity now to learn how your business can profit with Oracle PaaS solutions!

Thursday Jul 02, 2015

Oracle Modern Best Practice for Commerce is now live!

Today’s customer expects more personalization and relevancy. Oracle Modern Best Practice offers the tools and technology companies need to transform the buying process across all touch points.

Customer facing content on Modern Best Practice for Commerce

Tuesday Jun 23, 2015

More Business with Oracle Sales Cloud Quick Tours

Quick Tours is a simple, interactive application that gives users a taste of Oracle Sales Cloud functionality and experience. Users get instant, self-serve access through Oracle Single Sign On (SSO), with no approvals required

Interactive HTML experience of Oracle Sales Cloud for the main components of Oracle Sales Cloud, including: Leads, Opportunities, Accounts, Contacts and more. Call outs and videos guide a user through the journey, providing tips and additional information at every step.

You can invite your Customers to take a Tour, so they will try in a quick and modern way how Oracle Sales Cloud is performing.

Try it yourself and Invite your Customers to have a Quick Tour HERE

Tuesday Jun 16, 2015

New Oracle eBook: Social Selling

Why is social selling important and valuable to both sales and marketing? Download this new Oracle eBook

Applying a Retail Best Practice to Improve Field Service

How do you design field services to give retail customers everything they want? Applying retail best practices to improve the experience. Read here

Increase predictability with Oracle Field Service Cloud

Who says predictability is boring? To achieve mobile workforce excellence you need to predict and forecast all kinds of service events - the good news is now you can and you can improve CX at the same time!

View & Share the original video »

Tuesday Jun 09, 2015

Boost Sales Productivity and Lead Generation with Oracle Cloud Adapters for Sales Cloud and Eloqua

With the mission to drive sales results, and sell anywhere and anytime, many organizations are adopting Oracle Sales Cloud, a key component of Oracle Customer Experience Solution.  The deal velocity increases along with the productivity of the sales teams with modern selling tools using Oracle Sales Cloud.

For customers to confidently and conveniently convert more pipelines into error free quotes, and progress them into orders in the back office, as well as to collaborate more with other applications in the Customer Experience stack via rich set of integrations, Oracle Cloud Adapter for Oracle Sales Cloud is being introduced.

Oracle Eloqua, Oracle's leading Cross-Channel Marketing Solution, enables marketers to plan and execute automated marketing campaigns.  Integration between Oracle Eloqua Marketing Cloud and any SaaS or on-premise CRM application is enabled by the new Oracle Cloud Adapter for Oracle Eloqua Cloud Service, driving faster progression of marketing leads to sales opportunities, and unified customer data management. 

These all new cloud adapters for SaaS applications - Oracle Sales Cloud Adapter and Oracle Eloqua Cloud Adapter provide rich and intuitive design time capabilities as well as run time efficiency.   Oracle is extending its Cloud to on-premise integration solution portfolio by releasing these cloud adapters on its premier integration platform Oracle SOA Suite 12c.

The Sales organizations will also benefit from their investment in the Oracle Sales Cloud application in various other integrated business processes by leveraging the Oracle Sales Cloud Adapter, such as:

  • Closed Loop Analysis for Marketing campaigns:  The integrated marketing with Eloqua for progression of leads can be extended to analysis of marketing campaigns and responses. 
  • Sales and Service co-ordination:  The customer information can shared across with service teams, as well as visibility to the service requests can be provided to the sales teams for better account management.
  • Lead to Order:  The leads/opportunities can be progressed to orders in the back office order management systems (viz. E-Business Suite, SAP).

 You can access the datasheets, documentation, and more information on this website.

Monday May 18, 2015

Oracle Sales Cloud Quick Tours for Customers and Partners

Quick Tours are designed to provide a very simple and attractive way to support your lead generation campaigns for Oracle Cloud products.  Any person anywhere can now get an instant product “Quick Tour” on a self service basis. OPN partners Sales Reps can also use Quick Tours as a lightweight tool to engage with existing qualified opportunities. 

We currently provide two flavors of Oracle Sales Cloud Quick Tours:

“Interactive” Quick Tour: This lets a user click around and directly explore an emulated Sales Cloud experience. It looks and feels almost exactly like production product (but is built on a different light-weight technology stack). It includes embedded guidance and videos to convey the value propositions. Interactive flavor is currently available for Sales Cloud:

“ClickThrough” Quick Tours:These are simple, guided, static click through product presentations. Sales Cloud is further developed and includes embedded videos:

Leverage these Quick Tours showcases when speaking with your customers and prospects in order to grow your Oracle Sales Cloud projects!



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