Friday Oct 30, 2015

New Innovations Across Oracle CX Cloud Extend Industry’s Most Complete, Innovative and Proven CX Suite

Oracle empowers organizations to deliver personalized and industry-specific customer experiences

ORACLE OPENWORLD, SAN FRANCISCO—Oct 28, 2015

The introduction of new industry-specific solutions and a range of enhancements reinforce Oracle’s commitment and continued innovation in the Oracle Customer Experience Cloud (Oracle CX Cloud), which is built on the industry’s most proven, complete and innovative CX applications suite. Organizations can move seamlessly across the full spectrum of marketing, sales, service, commerce, and social tools in order to deliver exceptional experiences and create brand advocates.

Read the complete Press Release here


Tuesday Oct 13, 2015

Oracle's Applications Customer Connect: Connect, Learn and Explore Oracle CX Cloud

Introducing the Oracle Applications Customer Connect Community! As a member, you can ask questions, share your own expertise, join live sessions, or tap directly into the knowledge of a business area owner to explore product functionality and best practices. Join the conversation today!

Learn and Explore

Looking for documentation, tutorials, or videos to learn about Oracle Cloud applications and services? Want to get up to speed on what's new in the latest cloud releases? Browse our comprehensive help resources to get your answers today.

Events and replays

Applications Customer Connect offers a variety of events, webinars and replays. As an illustration, here are the September 2015 events that are available for replay:

Join today

Wednesday Sep 30, 2015

Oracle Service Cloud September 2015 Newsletter

Interested in the Customer Service market and opportunities? The Oracle Service Cloud September 2015 newsletter is here for you!

Highlights of this issue include great articles on Community Self-Service, Video Chat and Knowledge Management.

Read it here

Monday Sep 14, 2015

Innovation - Social Monitoring to Idea Capture

New Oracle Modern Best Practice for Innovation focusing on Social Monitoring to Idea Capture is now available.

By leveraging the combination of cloud, mobile, analytics, social and big data, Oracle Modern Best Practice – Social Monitoring helps companies acquire ideas and feedback on products and services from social media channels inside and outside of their organizations.

Customer facing content on oracle.com: Oracle Modern Best Practice – Social Monitoring

Thursday Jul 16, 2015

Oracle Modern Best Practice for Startups

Oracle Modern Best Practice for Startups is now live!

In the early days of any organization, it’s all about maintaining balance—managing momentum and setting a solid foundation for growth. Companies can implement modern business processes that enable them to respond quickly to new opportunities by leveraging key enabling technologies—cloud, analytics, mobile, social, big data, and the Internet of Things—to achieve more, faster (and with fewer resources).

Customer facing content on oracle.com: Modern Best Practice for Startups

Monday Jul 13, 2015

Oracle Cloud Business Builder program

During last month’s global partner kick off call, Oracle PartnerNetwork announced new programs including the Oracle Cloud Business Builder program. The program’s website helps partners build their cloud business with Oracle

It includes information, tutorials, how to guides, videos and multiple resources to help you refer and resell, develop and integrate, and architect and implement Oracle cloud and enabling technologies

Click here to access the Oracle Cloud Business Builder single-source website. Click here to read the press release announcement.

 

Cloud Specialization Catalog

With OPN Specialized, Oracle Partners have the opportunity to earn specialized status for a particular focus area by meeting globally consistent business and competency criteria that are specific to each specialization

The Specialization Catalog offers a consolidated view of all qualifying specializations launched and planned as part of the OPN Specialized Program

Partners can apply for qualifying specializations when all accreditations and certification exams are in production

For more information, please refer to the Overview and Frequently Asked Questions for Product Version Specialization

Thursday Jul 09, 2015

Oracle Service Cloud In action

We think you’ll like this new video. It brings the Oracle Service Cloud to life by showing companies how it's possible to deliver the right answers at the right time to their customers' preferred service channels and devices. Watch Video »

Wednesday Jul 08, 2015

New: Oracle Partner Network Cloud Business Builder

The Oracle Partner Network Cloud Business Builder is a new content area on OPN serving as the new single-source for partners to build their cloud business with Oracle and connect them to the cloud resources and programs available.

You can access it here: http://www.oracle.com/partners/goto/cloud

The site is divided in three main cloud areas based on the partner activities and type:

Refer & Resell (targeted to VARs)

  • Referral program
  • PaaS and SaaS resale
  • Cloud Marketing Kits
  • Paas Sales Plays (to be added)

Develop & Integrate (targeted to ISVs)

  • PaaS for ISVs
  • Apps on Oracle Cloud Marketplace

Architect & Implement (targeted to SIs)

  • Cloud Fixed Scope Offering
  • Services on Oracle Cloud Marketplace
  • Cloud Specializations
  • BPO program

Friday Jul 03, 2015

Are You Cloud Curious? New videos to help you building your strategy

The cloud has revolutionized how organizations are building and leveraging systems and applications to run their businesses.

We’ve added two new videos to our informative webcast series on channel opportunities in the Oracle public cloud, where we’ll explore key components of our PaaS strategy and offerings, and how partners can elevate their business with Oracle Cloud solutions.

Topics include:

  • Cloud Transformation – why and how your business must change
  • What is available now to sell/use cases
  • Pricing and profitability
  • Implementation/enablement services for partners to deliver
  • Best practices and strategy

Who should View: These webcasts are designed for OPN Resellers, Systems Integrators, and Implementation partners.

The series:

These webcasts are all available to view today, so take this opportunity now to learn how your business can profit with Oracle PaaS solutions!

Thursday Jul 02, 2015

Oracle Modern Best Practice for Commerce is now live!

Today’s customer expects more personalization and relevancy. Oracle Modern Best Practice offers the tools and technology companies need to transform the buying process across all touch points.

Customer facing content on oracle.com: Modern Best Practice for Commerce

Tuesday Jun 23, 2015

More Business with Oracle Sales Cloud Quick Tours

Quick Tours is a simple, interactive application that gives users a taste of Oracle Sales Cloud functionality and experience. Users get instant, self-serve access through Oracle Single Sign On (SSO), with no approvals required

Interactive HTML experience of Oracle Sales Cloud for the main components of Oracle Sales Cloud, including: Leads, Opportunities, Accounts, Contacts and more. Call outs and videos guide a user through the journey, providing tips and additional information at every step.

You can invite your Customers to take a Tour, so they will try in a quick and modern way how Oracle Sales Cloud is performing.

Try it yourself and Invite your Customers to have a Quick Tour HERE

Tuesday Jun 16, 2015

New Oracle eBook: Social Selling

Why is social selling important and valuable to both sales and marketing? Download this new Oracle eBook

Applying a Retail Best Practice to Improve Field Service

How do you design field services to give retail customers everything they want? Applying retail best practices to improve the experience. Read here

Increase predictability with Oracle Field Service Cloud

Who says predictability is boring? To achieve mobile workforce excellence you need to predict and forecast all kinds of service events - the good news is now you can and you can improve CX at the same time!

View & Share the original video »
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