Sunday Nov 17, 2013

Oracle Expands Its Investment in Global Cloud Infrastructure; Adds Four Oracle Cloud Data Centers

As cloud growth continues, Oracle is expanding the number of Oracle Cloud data centers to continue its commitment as being the industry’s leading cloud service provider. Oracle Cloud offers a broad range of modern, functionally rich, and integrated services running in a secure, enterprise and standards-based cloud platform. With the new Oracle Cloud data centers scheduled to go online by Q2 2014, Oracle is helping customers and partners further capitalize on the power of cloud computing as well as supporting the demand for local data residency and regulatory requirements.

Read announcement here

The quarterly edition of the Oracle CX Customer Newsletter is out

This quarter's edition of the Oracle CX Customer Newsletter has been released: link.

Featured news articles:

  • Q&A with Michele Watson, SVP, Customer Care at Match.com
  • Update on Oracle Customer Experience Cloud
  • Industry Focus: CX in Retail
Plus links to webcasts, events, customer stories and more.

Anyone is welcome to subscribe to receive the Customer Experience Newsletter quarterly at: subscribe

Wednesday Nov 13, 2013

B2B and B2C Commerce are alike… but a little different – Oracle Commerce named Leader in Forrester B2B Commerce Wave

We weren’t surprised to see Oracle Commerce positioned as a Leader in Forrester’s first Commerce Wave focused on B2B, released earlier this month. The reports validates much of what we’ve heard from our largest customers – the world’s largest distribution, manufacturing and high-tech customers who sell billions of dollars of goods and services to other businesses through their Web channels. More importantly, the report confirms something very important: B2B and B2C Commerce are alike… but a little different.

Read the report here

Monday Nov 04, 2013

Customer Obsession at the Core of Oracle Eloqua’s New Multichannel Marketing Enhancements

Check out some highlights from the Eloqua Experience conference and find out why customer obsession is at the core of Oracle Eloqua’s new multichannel marketing enhancements 

Oracle CRM On Demand Release 24 is Generally Available

We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013

Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.

Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include:
  • Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging.
  • Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users. 
  • Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup.
  • Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android.

Leverage the Social Enterprise

Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue.

Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process.

Get Smarter with Actionable Insight

The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage.

Get More Productive with Powerful Tools

Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to.

Get the Best Value

Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money.

New features include:

  • Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied.
  • Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand.

Bottom Line

Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

Wednesday Oct 23, 2013

Oracle Buys BigMachines - Adds Leading Configure, Price and Quote (CPQ) Cloud to the Oracle Cloud to Enable Smarter Selling

News Facts

  • Oracle today announced that it has entered into an agreement to acquire BigMachines, a leading cloud-based Configure, Price and Quote (CPQ) solution provider.
  • BigMachines’ CPQ Cloud accelerates the conversion of sales opportunities into revenue by automating the sales order process with guided selling, dynamic pricing, and an easy-to-use workflow approval process, accessible anywhere, on any device.
  • Companies that use sales automation technology often rely on manual, cumbersome and disconnected processes to convert opportunities into orders. This creates errors, adds costs, delays revenue, and degrades the customer experience.
  • BigMachines’ CPQ cloud extends sales automation to include the creation of an optimal quote, which enables sales personnel to easily configure and price complex products, select the best options, promotions and deal terms, and include up sell and renewals, all using automated workflows.
  • In combination with Oracle’s enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster.
More information on this announcement can be found at http://www.oracle.com/bigmachines

Supporting Quotes

“The fundamental goals of smarter selling are to provide sales teams with the information, access, and insights they need to maximize revenue opportunities and execute on all phases of the sales cycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding BigMachines’ CPQ Cloud to the Oracle Cloud, companies will be able to drive more revenue and increase customer satisfaction with a seamlessly integrated process across marketing and sales, pricing and quoting, and fulfillment and service.”

“BigMachines has developed leading CPQ solutions that serve companies of all sizes across multiple industries,” said David Bonnette, BigMachines’ CEO. “Together with Oracle, we expect to provide a complete cloud solution to manage sales processes and deliver exceptional customer experiences.”

Supporting Resources

Oracle Buys Compendium - Adds Leading Content Marketing Platform to Oracle Eloqua Marketing Cloud

News Facts

  • Oracle today announced that it has acquired Compendium, a cloud-based content marketing provider that helps companies plan, produce and deliver engaging content across multiple channels throughout their customers’ lifecycle.
  • Compendium’s data-driven approach aligns relevant content with customer data and profiles to help companies more effectively attract prospects, engage buyers, accelerate conversion of prospects to opportunities, increase adoption, and drive revenue growth.
  • Compendium’s innovative solution complements Oracle’s industry leading Eloqua Marketing Cloud which is a part of Oracle’s comprehensive Customer Experience solution.
  • The combination of Oracle Eloqua Marketing Cloud with Compendium is expected to enable modern marketers to align persona-based content to customers’ digital body language to increase “top-of-funnel” customer engagement, improve the quality of sales leads, realize the highest return on their marketing investment, and increase customer loyalty.
More information on this announcement can be found at http://www.oracle.com/compendium.

Supporting Quotes

“As customers increasingly access information through online and mobile channels, the buying process is shifting from sales-driven to marketing-driven. Now, more than ever, marketers are challenged to deliver relevant and engaging content across multiple channels and throughout the customer lifecycle,” said Thomas Kurian, Executive Vice President, Oracle Development. “By adding Compendium’s content marketing platform to Oracle Eloqua Marketing Cloud, customers will be able to capture more prospects, improve the customer experience and drive top line revenue.”

“Oracle Eloqua Marketing Cloud is uniquely positioned to capture a prospect’s digital body language to help companies know each buyer’s demographics, behaviors and influencers,” said Chris Baggott, Compendium CEO. “By combining this buyer profile with Compendium’s data-driven content marketing platform, marketers will be able to deliver the right content, to the right individual across the right channel at the right time. We are very excited to now be a part of the industry’s most complete marketing cloud solution, giving us a global stage to deliver innovative content marketing solutions.”

Supporting Resources

Thursday Oct 17, 2013

Oracle Sales Cloud Demo environments for partners

We are happy to inform our EMEA based CRM & CX partners that a new process for partners to get an access to the Oracle Sales Cloud (Fusion CRM SaaS) demo environment is in place. 

If you are interested to take benefit of it, please send a short eMail to richard.lefebvre@oracle.com. 

This offer - subject to final approval - is limited to EMEA based partners who have certified at least one sales and one presales on Oracle Sales Cloud.

Monday Oct 07, 2013

Full speed on the CX road with the Oracle Customer Journey Mapping events

"Fun and innovative!", "I now see my business differently", "Amazing: almost a full day with Oracle without hearing any product name!", "An eye opener to Customer Experience", "The best possible way to start a CX Business Transformation Journey", "I would not have expected Oracle to deliver this kind of exercise"...

These are some of the comments I heard from customers, prospects and partners, at the end of an Oracle Customer Journey Mapping workshop that I attended last week at Oracle Geneva (Switzerland).

If you are not familiar with this concept, Customer Journey Mapping (CJM) are hands-on customer-centered design practices workshops developed on Standford Business School Thinking Bootcamps methodology and facilitated by Oracle CX experts.

There are two sizes of CX Strategy & Design Workshops: a 2-3 day format and a 2-3 hour format. With multiple days, we’re able to cover a full spectrum of topics, including: Customer Understanding, Economics of CX, Journey Mapping, Journey Design, Solving for Experience, and Agile Operations.

When we have just a few hours, we focus on Journey Mapping — what we believe to be the crux of a CX innovation practice, and the best starting point for teams.

Customer Journey Mapping are free of charge and are open to OPN partners, especially when they bring their strategic prospects and customers along. For more information regarding CJM and when the next workshop will take place in your country, please contact your local Oracle CX sales team or myself.

Monday Sep 30, 2013

Oracle Adds 10 New Services to Oracle Cloud, Expanding the Industry’s Most Comprehensive Cloud Portfolio

News Summary

As organizations of all sizes move more of their information systems to the cloud, Oracle is expanding the number of Oracle Cloud services to strengthen its position as the industry’s most comprehensive public cloud. Oracle Cloud offers a broad range of modern, functionally rich and integrated services running in a secure, enterprise and standards-based cloud platform. With new Application, Platform, and Infrastructure Services announced today, Oracle is helping customers and partners further capitalize on the power of cloud computing.

News Facts

  • Extending the industry’s broadest and most advanced cloud portfolio, Oracle today introduced 10 new Oracle Cloud services for its customers and partners.
  • The new services expand Oracle’s comprehensive portfolio of Application, Social, Platform and Infrastructure Services and are all available on a subscription basis.
  • Unlike other clouds that offer services in one or two layers, Oracle Cloud is the only cloud that delivers a broad portfolio of integrated services across applications, social, platform and infrastructure.
  • Oracle Cloud provides the industry’s most complete suite of modern, enterprise SaaS applications including Human Capital Management, Customer Experience, and Enterprise Resource Management, with built-in business intelligence, social and mobile capabilities.
  • Oracle offers customers and partners choice and flexibility in where they deploy Oracle software: in traditional on-premise data centers, private clouds, Oracle Cloud and other public clouds.
  • Oracle Cloud continues to show strong adoption, supporting 9 million users and 19 billion transactions each day, running on 7,000 servers and 200 petabytes of storage in 13 data centers around the world.
  • Oracle Cloud partners will be able to refer and resell the new Oracle Cloud Platform and Infrastructure services through the existing Oracle PartnerNetwork (OPN) Cloud programs, enabling them to deliver a comprehensive portfolio of Application, Social, Platform and Infrastructure cloud-based services to their customers.

Latest Additions to Oracle Cloud Services Portfolio

Oracle announced 10 new Oracle Cloud services, including:

  • Compute Cloud: Enables customers to leverage elastic compute capabilities to run any workload in the cloud. It is secure, enterprise-grade, fully configurable and provides robust monitoring capabilities.
  • Object Storage Cloud: Provides users with a highly-available, redundant, and secure object store for persisting large amounts of unstructured data.
  • Database Cloud: Provides full control of a dedicated database instance and supports any Oracle Database application, giving users greater flexibility and choice over the level of managed services provided by Oracle.
  • Java Cloud: Provides Oracle WebLogic Server clusters for deployment of Java applications and gives full administrative control over the service with automated backup, recovery, patching and high availability capabilities.
  • Business Intelligence Cloud: Enables users to analyze data with visual, interactive dashboards for the Web and mobile devices. Provides self-service data loading, modeling, analysis, and application administration capabilities in the cloud without the assistance of IT.
  • Documents Cloud: Provides a flexible, self-service file sharing and collaboration solution with mobile and desktop sync, robust security, and integration with on-premise and cloud applications.
  • Mobile Cloud: Simplifies enterprise mobile connectivity, enabling enterprises to build any application, for any device connected to any data source with enterprise-grade security.
  • Database Backup Cloud: Enables businesses to backup Oracle Databases to the Oracle Cloud.  Also allows replication of backups from the Oracle Database Backup Logging Recovery Appliance to Oracle Cloud.
  • Billing and Revenue Management Cloud: Enables enterprises with robust and highly scalable subscription billing to capture recurring revenues from new services.
  • Cloud Marketplace: Provides a global marketplace where partners can publish applications and customers can browse through and discover new solutions to address their business needs.

These new services join the following Oracle Cloud services:

  • Oracle Cloud Application Services portfolio includes Global HR Cloud, Talent Management Cloud, ERP Cloud, Supply Chain Management Cloud, Sales Cloud, Marketing Cloud, Service Cloud, Enterprise Planning Cloud, and Financial Reporting Cloud.
  • Oracle Cloud Social Services portfolio includes Oracle Social Network, Social Marketing, Social Engagement and Monitoring, and Social Data and Insight.
  • Oracle Cloud Platform Services portfolio includes Database Cloud, Java Cloud, and Developer Cloud.
  • Oracle Cloud Infrastructure Services portfolio includes Storage Cloud and Messaging Cloud.

Supporting Quotes

“To realize the true benefits that cloud computing offers, organizations need access to flexible, reliable and secure cloud services that are designed to meet their specific business needs,” said Thomas Kurian, executive vice president of product development, Oracle. “With the broadest selection of enterprise-grade cloud solutions in the world, Oracle is uniquely positioned to meet this demand. With an expanding portfolio of functionally rich, integrated and secure enterprise cloud services, Oracle continues to lead the cloud computing industry by delivering instant value to both business users and developers.”

Supporting Resources

Sign up - Oracle Cloud
Learn more – Oracle Cloud
Join the Oracle Cloud online communities: Twitter, Facebook and blogs

Oracle Cloud Solutions

Oracle provides the industry’s broadest and most complete portfolio of public, private and hybrid cloud offerings. The Oracle Cloud delivers a broad suite of subscription-based, enterprise-grade Application, Social, Platform, and Infrastructure Services.  Oracle also provides a comprehensive portfolio of cloud products and managed cloud services for IT providers to build and manage clouds.

Tuesday Sep 24, 2013

Oracle Cloud Marketplace Provides Customers with Access to a Wide Variety of Partner Applications to Extend Oracle Cloud

New Global Cloud Marketplace Gives Partners an Opportunity to Reach Oracle Customers

SAN FRANCISCO, CA--(Marketwired - Sep 24, 2013) - ORACLE OPENWORLD -- Oracle (NYSE: ORCL)

News Summary
With the proliferation of cloud, mobile, and social technologies, organizations want easy access to innovative, trusted business applications. To meet this demand from customers and create new opportunities for partners, Oracle has introduced the Oracle Cloud Marketplace. Featuring more than 100 business applications developed by Oracle partners, the Oracle Cloud Marketplace enables Oracle Cloud customers to easily browse, evaluate, and buy trusted business applications. Leveraging Oracle Cloud Platform Services, Oracle partners can quickly build applications, extend and integrate with Oracle SaaS applications, and publish their applications on the Oracle Cloud Marketplace to reach Oracle customers.

News Facts

  • Continuing its commitment to offer the industry's broadest and most advanced cloud portfolio, Oracle introduced the Oracle Cloud Marketplace, a global marketplace where partners can publish applications and customers can browse through and discover new solutions to address their business needs.
  • Featuring a large collection of business applications developed by Oracle partners, the Oracle Cloud Marketplace enables customers to easily find, evaluate, and buy innovative applications that extend their Oracle Cloud solutions.
  • Currently, the range of applications available cover channel management, lead generation, data quality, reporting, productivity tools, quoting, contract management, forecasting, sales incentives, and compensation management.
  • The Oracle Cloud Marketplace helps Oracle Cloud customers find the best applications to meet their needs through an easily searchable interface. Applications are listed along with all the relevant details to help customers determine their value for their organizations, including user ratings and reviews.
  • Helping Oracle partners leverage the latest in cloud technologies to grow their businesses, the Oracle Cloud Marketplace enables partners to quickly and easily develop, integrate, publish, and monetize their applications.
  • The Oracle Cloud Marketplace brings a new cloud applications distribution channel to Oracle partners, enabling them to reach Oracle's customer base and a larger market, grow their business, and extend their success in the cloud.
  • Leveraging the Oracle Cloud Platform Services, partners can build new types of cloud applications and accelerate application development with a functionally rich, standards-based, secure, enterprise platform. 
  • Additionally, partners can leverage native integration with Oracle Cloud SaaS applications. 
  • With the Oracle Cloud Marketplace, Oracle Cloud customers and partners can reap the benefits of trusted applications to drive critical business units, including sales and marketing; customer service and support; finance and operations; human resources; and software development.
  • The Oracle Cloud Marketplace is the latest addition to the Oracle Cloud, the industry's broadest enterprise-grade public cloud, including Application, Social, Platform, and Infrastructure services. 

Supporting Quotes

  • "To remain competitive in today's highly connected business environment, organizations are increasingly adopting innovative cloud applications to support their everyday business operations. Oracle partners can leverage Oracle Cloud Platform Services to quickly build applications, extend and integrate with Oracle Cloud SaaS applications, and give our customers the best and most complete cloud experience," said Steve Miranda, executive vice president of Applications development, Oracle. "The Oracle Cloud Marketplace is specifically designed to help organizations quickly and easily find, evaluate, and purchase the applications they need to reach their business goals. As the perfect distribution channel for cloud applications, it also creates exciting opportunities for our partners by enabling them to easily develop, integrate, publish, and monetize their innovative applications."
  • "The Oracle Cloud Marketplace was a natural place for BigMachines to list its products and services," said Christopher Shutts, co-founder, BigMachines. "BigMachines's enterprise-grade quote-to-cash capabilities complement the Oracle Sales Cloud and the Oracle Enterprise Resource Planning Cloud allowing us to completely cover our customers' lead-to-cash requirements."
  • "ReadyTalk puts a lot of time and energy into making it easy for marketers to integrate webinar data into the Oracle Marketing Cloud so they can save time, follow-up faster, and ultimately achieve better results. We're in a crowded and competitive space, so it's often a challenge to get our message heard," said Anita Wehnert Director of Strategic Partnerships, ReadyTalk. "Listing our app on the Oracle Cloud Marketplace helps us reach new prospects, differentiate our offering, and create new revenue opportunities."
  • "The link between sales force automation and sales incentive compensation, such as Xactly Incent, is critical as it allows customers to access and analyze information that materially improves customer experiences and positively impacts sales," said Scott Broomfield, Chief Marketing Officer, Xactly Corporation. "Xactly's participation in the Oracle Cloud Marketplace further extends our reach in the Oracle community and enables Oracle customers to confidently deploy Xactly alongside the Oracle Sales Cloud. We look forward to leveraging the power of the Oracle Cloud to further extend the world wide cloud computing ecosystem."

Supporting Resources

For more information about Oracle Market Place, please contact richard.lefebvre@oracle.com

Thursday Sep 12, 2013

Oracle Sales Cloud Is Secret Sauce Behind Oracle's Commercial Success

After going live on its own Oracle Sales Cloud application one year ago, Oracle now relies on a single global deployment of its SaaS CRM tool to support its global sales operations—from opportunities to accounts to territories in 145 countries around the world.

In this Forbes article, Rod Johnson, Oracle Group Vice President, Applications and Industries Solutions Group, reviews what makes Oracle Sales Cloud a driver of sales growth.

Oracle SRM Cloud Service Promotion

The Cloud Service Promotion for Oracle Social Relationship Management has been extended for (FY14) Q2. For further details about this promotion, please contact your local Oracle CRM Sales Representative or myself.

Wednesday Sep 11, 2013

Oracle Cloud Services System Requirement Portal

We are happy to introduce http://oracle.com/systemrequirements - a one-stop destination to System Requirements for Oracle Cloud Services.

In this public page, you will find all system requirements for running Oracle Sales Cloud, including OSN, Fusion Mobile Sales, CRM Desktop for Outlook, etc.

Systems Requirements for further Oracle Cloud Services will be added to this page in the near future.

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