Thursday Feb 16, 2017

Redesigned Service Cloud Support-Community is live!

We’ve gathered feedback from customers and partners and made key improvements to our OSvC Support-Community site. Check out cx.rightnow.com to see the changes, including updated branding, improved search experience, simplified navigation, and a re-imagined homepage and support landing page.

Our Updated Oracle Service Cloud Support-Community website supports position of Oracle Service Cloud as the industry leader.

Thursday Feb 09, 2017

Oracle Adaptive Intelligence (AI) strategy review by market analyst

In a recent ZDNet article, Doug Henschen, a market influencer from Constellation Research, said he's confident that Oracle Data Cloud will reach its potential as an engine for AI Apps and conventional apps outside the CRM realm. He also makes an educated comparison between Oracle AI apps and the Salesforce Einstein apps:

"The first of five promised Oracle Adaptive Intelligent Application (AI Apps) will be generally available this spring. As for next steps for the petabyte-scale treasure trove known as the Oracle Data Cloud, we'll have to wait and see.

The AI App plans emerged at the January 17 Oracle Cloud Analyst Summit in New York. The event also saw Oracle's President, Thomas Kurian, repeat a year-old promise that the Oracle Data Cloud will see use in Oracle applications outside of the marketing domain. Oracle AI Apps are, in fact, part of the story of what's next for Oracle Data Cloud, as I'll explain, but first let's review each offering. (...)"

Read the entire article here.

Tuesday Feb 07, 2017

Your Field Service transformation guide

Access the how-to guide, A Complete Field Service Transformation in 2016: It's Not Too Late! anytime you'd like.

Get it now!

Experience Oracle CPQ first hand!

See a a live Demo of Oracle CPQ Cloud! Additionally, you'll receive a complimentary consultation on the ROI of extending your current systems with Oracle CPQ Cloud.

Get Started!

Tuesday Dec 20, 2016

Keeping Service Cloud Customers in the loop: new customer blog!

The new Customer Success Blog updates and inspires customers on using Oracle Service Cloud. Blog post updates include product releases, industry trends, events like Modern Service Experience and webinars, best practices, community member spotlights, and customer guest blog posts. Recent blog posts include:

Subscribe to the Blog and Encourage Your Customers To Subscribe Too!

Monday Dec 12, 2016

See Why Oracle Commerce Cloud wins!

This new page shows why Oracle beats Salesforce with an affordable, modern, and open SaaS solution.

Salesforce recently rebranded Demandware as Salesforce Commerce Cloud, and for prospects and customers, questions remain about the Salesforce roadmap and ability to properly integrate Demandware's legacy proprietary technology. These questions lead to concerns about speed of innovation and their ability to grow on the platform.

Oracle Commerce Cloud, built on a modern SaaS architecture and backed by 20 years of e-commerce expertise, provides the omnichannel experiences, insights, and pricing retailers need to innovate and grow.

Compare Oracle Commerce Cloud to Salesforce Commerce Cloud

Commerce conversation starter ROI calculators

The Oracle Global insight Team has created a series of Conversation Starter Value Brief ROI Calculators.  They are completely customizable for your specific customers, and generate a compelling output you can share with your customers:  

Commerce actually has three different calculators to help you engage your customers

  • Oracle Commerce Cloud - Highlighting the financial benefits of Commerce Cloud as a stand-alone commerce solution
  • Unified CX - Features the benefits of Oracle Commerce Cloud in conjunction with Oracle Service Cloud and Marketing Cloud
  • NEW! - Commerce Cloud Holiday 2016 - Creates a timely analysis of your prospects' revenue potential with Oracle Commerce Cloud during any specific time period and incorporates the benefits of mobile commerce.

Try it out following these simple step-by-step instructions:

OPN login is necessary

  • Step1: Click on the Conversation Starter Link
  • Step 2: Click on the top box named "Applications"
  • Step 3: Click on the box marked "CX" at the top of the page.
  • Step 4: Click on the box marked "Oracle Commerce Cloud"
  • Step 5: Enter a customer name, that will pull data from Hoover's"
  • Step 6: Mark the unit of currency
  • Step 7: Enter the lead or opportunity number - if you do not have one just enter "NA", and press search
  • Step 8: Choose the specific company you want the tool to analyze
  • Step 9:  You can accept the default metrics or modify them as needed, by clicking on the five graphical bars at the top of the page
  • Step 10: Press the cloud, download button in the top right to generate a beautiful output document you can share with your customer.

To send an email simply press the right arrow button in the top right.

Wednesday Nov 16, 2016

Move to Oracle Sales Cloud with Oracle Sales Cloud Migration Utility for Salesforce.com®

The Oracle Sales Cloud Migration Utility for Salesforce.com® automates manual processes by transferring configuration settings and data from Salesforce.com to Oracle Sales Cloud. The Migration Utility provides best practice guidance and ensures rapid and accurate replication of an environment by creating an inventory of objects, fields and configuration settings while offering multiple validation checkpoints.

Refer to the datasheet here and contact your local A&C team for more details.

Tuesday Nov 01, 2016

New: SaaS Success DigiBook on Oracle.com!

The new SaaS Success Stories DigiBook on Oracle.com is out! It features great examples of how, together with our partners, Oracle accompanies customers in their digital transformation journey.

Friday Oct 28, 2016

Oracle campaign launch: "The Power of ONE"

Today sees the launch of a new Global Integrated Campaign (GIC) for Oracle Marketing Cloud called #PowerOfOne. Check out the customer portal for the key themes. This showcases a single, powerful story breaking down traditional silos within organisations.

Leverage this collection of new Oracle Marketing Cloud assets for your customer and prospects interactions!

Monday Sep 19, 2016

Driving Field Service forward: 5 critical KPI's for Field Service success

Cutting-edge technology and a sophisticated strategy are key. However, field service excellence also requires clear metrics. 

Discover the importance of KPIs in achieving field service success, which KPIs are most critical and how to incorporate and measure them in your field service organization.

Read the report here

Access the innovation update infographic, Driving Field Service Forward, anytime you'd like!

Register for a Field Service demo

Download the Field Service Data Sheet 

New: Oracle Cloud PaaS and IaaS Playbook for partners

The new Oracle Cloud PaaS & IaaS Playbook for partners is now available for you to download by clicking on the ‘Download Now’ button below.

Within the Cloud PaaS & IaaS Playbook you’ll find the following content:

  • The PaaS & IaaS Opportunity for Partners
  • Why Oracle? Accelerate your Business
  • Key sales plays and opportunities to go to market with
  • Access to useful industry reports
  • How to learn more and where to find it!

Download now

Friday Aug 19, 2016

New! Conversation starter value brief tool for Oracle Cloud solutions

The Value Brief Tool is an exciting, easy to use, resource you can use to engage and entice your customers.  Create a customized ROI calculation and beautiful deliverables to prove the value of Oracle Cloud solutions.  

Try it out today and start using it when engaging your prospects!

  • Step1: Click on the Conversation Starter Link
  • Step 2: Click on the top box named "Applications"
  • Step 3: Click on the box marked "CX" at the top of the page.
  • Step 4: Click on the box marked "Oracle Commerce Cloud" or “Oracle Social Cloud”
  • Step 5: Enter a customer name, that will pull data from Hoover's"
  • Step 6: Mark the unit of currency
  • Step 7: Enter the lead or opportunity number - if you do not have one just enter"NA", and press search
  • Step 8: Choose the specific company you want the tool to analyze
  • Step 9:  You can accept the default metrics or modify them as needed, by clicking on the five graphical bars at the top of the page
  • Step 10: Press the cloud, download button in the top right to generate a beautiful output document you can share with your customer.

To send an email simply press the right arrow button in the top right.

New Oracle Platform-as-a-Service (PaaS) resources

Explore Oracle’s latest PaaS resources, including the Public PaaS for Dummies guide. We hope you will find it useful, and you will get confident in what the Oracle Cloud Platform can offer your organization.

You can Download the Guide the guide at any time and learn how to become a Platform as a Service guru.

Other interesting PaaS resources:

Thursday Aug 18, 2016

Merchandising in the age of infinite aisles - New Oracle Retail resources

Retail has come a long way since the birth of ecommerce in the 1990s, as have consumer expectations. At its core however retail is still about one thing: ensuring the right products get to the right people when and where they are wanted.

The first edition of our new quarterly “Beyond Retail” report looks at the importance of merchandising.

Read the report

Merchandising – The Backbone of your Retail Business

Consumers no longer think in terms of individual channels and isolated interactions – they think in terms of their experience with the brand. Retailers need a global, cross-channel merchandising system that supports their business. Learn more.

Watch video

Relevant solutions:

 

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