Wednesday Mar 25, 2015

Driving Industry Transformations with Oracle Cloud

Cloud solutions for industries leverage the comprehensive Oracle product portfolio to address distinct industry-specific requirements.  With solutions for financial services, communications, consumer goods and more, Oracle enables you to accelerate the delivery of innovation, improve customer experiences, and improve margins to drive competitive advantage.

The new Oracle Cloud Industry Solution microsite helps you understanding how Oracle will support you business plan in selected industry verticals. Check it here

Where browsers and mobile collide – Oracle's unified Alta UI

The world of user interface design continues to evolve, and the UI for enterprises today stretches across desktop browsers to multiple channels including that of mobile. Oracle's Alta UI was introduced in late 2014 to ensure that Oracle's own applications lead this trend, and more importantly to you Alta is available to customers to adopt in their own desktop browser and mobile application development. In a Linked In continuing mobility Q&A series we take the opportunity to interview Laura Akel from Oracle to give you a greater insight into the Alta UI, where Oracle is taking Alta & why it's valuable to you.

Read the full interview in order to find out about User Interface's present and future.

Tuesday Mar 24, 2015

More Oracle Cloud promotions in Q4!

Oracle Q3 active Cloud Promotions (free months) have been extended throughout Oracle Q4 FY15. Some of them have been even improved. For more details, please contact either your Oracle Partner Manager, an Oracle Sales Representative or myself. 

Sunday Mar 08, 2015

Oracle SaaS For Dummies

Are you considering moving your sales or marketing operations to the ‪‎Cloud? Here’s what you need to know.

Feel free to share with your customers and prospects!

Tuesday Mar 03, 2015

OPN Website has gone Mobile

We are pleased to announce the initial launch of the OPN Website's mobile responsive interface. This design refresh aligns the website with Oracle.com and the OPN Solutions Catalog supporting an “Anywhere, Any Device” user experience for tablets and smartphones.

Phase one of this rollout includes four key content areas:

  • OPN Homepage
  • 6 Category Pages (comprised of 40 pages)
    • Get Started
    • Get Trained
    • Differentiate Your Offerings - New
    • Develop Solutions
    • Market & Sell
    • Manage Membership
  • Searchable Product Resource (Knowledge Zone) Directory
  • New Header Design Cascaded Across Entire Site

Content structure / processes remain unchanged with this update. The initial release is in English, translated content will move to the new templates over the next two weeks.

Thursday Feb 19, 2015

Optimize Sales Processes with Oracle

From lead generation to forecasting, a modern best practice transforms your sales processes, taking selling to the next level. In this micro site specially designed for Sales Executives, you will find several samples of Oracle’s key modern best practice for data-driven sales.

Tuesday Feb 17, 2015

Relationship Advice for Marketers via Oracle Marketing Cloud

Tips to build engagements: relationship advice for marketers : http://ora.cl/8Jy

VIDEO: Oracle President Thomas Kurian on Marketing & CX

Perhaps no other business role has more to gain – and lose – in the ever-important world of customer experience (CX) than today’s marketer. Customer centricity and CX have become the leading strategic focus across almost every business around the globe. And yet there’s still no clear-cut winner on who owns customer experience. What is clear, however, is that marketing and its numerous customer touch points has the greatest opportunity to take the strategic wheel with today’s empowered, digital, social and mobile consumer.(...)

Oracle’s Thomas Kurian understands the CX imperative and the heavy weight on marketers to lead it. Having a consistent cross-channel view of customers with the ability to reach, engage, understand, segment, target and automate in an effective way is a major undertaking. But it is one Oracle has dedicated years of resources and time towards.   “We are the only ones in the industry that can actually solve these problems.” He goes on to say how Oracle is helping the marketer develop a “cross-channel identity graph” so marketers can know their users across all their channels and touch points. “The fact that we have this unified view of people, across all these channels, fundamentally transforms the power of marketing tools.” You can hear more from Kurian in this video.

Your Service Opportunity - a new collection of Vidlets by Oracle

Digital disruption has affected customer behaviour and changed the role of customer service forever, bringing with it a massive opportunity for you to place Service at the hub of customer engagement.

What will your opportunity look like? Our new vidlets expose and discuss the digital service challenge.

Supercharge Your Sales with Oracle CPQ

Watch this short video to find out how your customers can maximize their sales reps productivity, increase volumes, eliminate errors and reduce training costs or sales cycles with Oracle CPQ Cloud!

Friday Feb 06, 2015

Modern Customer Service : new video!

Modern Customer Service is about making it easy. Easy for customers to engage with your brand. Easy to serve your customers. Easy to adapt to the changing needs of your business. Here is a new 3-minute high-level overview of how Oracle Service Cloud meets today's service requirements is available on YouTube. Watch & share!

Thursday Feb 05, 2015

Why User Experience is Pivotal to Customer Experience

Technology provides tremendous capabilities for companies wishing to improve their customer experience. Hear from Thomas Kurian, President of Oracle, how Oracle researches customer needs to design solutions with market-leading design & functionality.

Watch video here

Thursday Jan 29, 2015

Oracle Voice: A Technical Innovation to Talk to Your Customers About

One of the charters of the Oracle Applications User Experience team is to explore emerging technology and possible enterprise use cases and quickly turn that into product. Oracle Voice, for sales reps who use the Oracle Sales Cloud, is a great example of that.

In October 2013, the UX team tested a prototype of Oracle Voice on Oracle sales reps at Oracle OpenWorld in San Francisco and gathered feedback to build a solid product. It became available to you and your customers on iTunes in June 2014.

Oracle Voice allows sales reps to efficiently retrieve and capture sales information before and after meetings. Research shows that we tend to forget what we just learned if we don’t write it down within 20 minutes. With Oracle Voice, sales reps using Oracle Sales Cloud can capture key account information by speaking rather than typing.

Get up to speed on Oracle Voice so you can talk to your customers about it. It’s important that they hear about our innovations and our nimble development from you.

  • See what you can do with Oracle Voice in this post from the Voice of User Experience blog.
  • Read the Oracle Voice press release.
  • Check out a YouTube playlist of Voice demos that are being built for different devices, such as Android, and for employees in the HCM realm.

Oracle Voice is just the beginning of the dramatic technologies coming from the Oracle AppsLab. We’re exploring wearables, augmented reality, beacons, and much more—and building applications that enhance the user experience of Oracle Applications using these emerging technologies.

Misha Vaughn (Oracle UX Team)

Wednesday Jan 28, 2015

Oracle CX Newsletter for customers - January 2015 issue

The January edition of the Global Oracle CX Customer Newsletter is out! Get your copy

Saturday Jan 24, 2015

Oracle Cloud present and future

Here is an interesting article from Forbes to read for understanding where is Oracle on the Market Cloud, and where it is aiming.
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