Friday Feb 12, 2016

Forbes article: All Nippon Airways (ANA) & Oracle Service Cloud

All Nippon Airways (ANA) deployed Oracle Service Cloud to manage customer inquiries across multiple channels including web, chat and email and improve customer satisfaction and revenue growth.

Read the full background story on Forbes

Monday Feb 08, 2016

Mobile eCommerce-Over 30% of On-Line Sales in 2015!

Smartphones and tablets account for nearly a third of online sales during the holiday shopping season.

An early look at e-commerce data for the holiday 2015 shopping season finds mobile devices—smartphones and tablets—driving 30.4% of online sales, according to Custora, a provider of e-commerce marketing analytics that tracks retailer clients’ results.

Apple devices accounted for 76.9% of mobile online orders while 22.7% were made on Android devices during the holiday period of Nov. 1-Dec. 31, Custora says.

During November and December, e-commerce revenue increased 12.1% over the 2014 holiday season, says Custora, which gets its information from aggregate, anonymized data from more than 200 online retailer clients representing over 500 million shoppers and $100 billion in e-commerce revenue.

Read the Internet Retailer article here and when having in mind that Mobile commerce is critical to success, remember that Oracle Commerce Cloud features Responsive Design to optimize customer experiences on smartphones, desktops and tablets!

Wednesday Feb 03, 2016

Oracle Sales Performance Management is a Leader!

Oracle Sales Perfromance Management (SPM) has moved to the Leader Quadrant in Gartner’s Sales Performance Management Magic Quadrant 2016. 

Visit the Gartner page here

Monday Feb 01, 2016

Multichannel Ecommerce Marketing Strategy: Part 1

This is the first of three in a series regarding how companies can develop a highly effective multichannel e-commerce marketing strategy

Retail and ecommerce marketing leaders have the same ever-increasing goals: capture more attention, generate more traffic, and earn more sales. Marketing teams are busy churning out campaigns, updating product and landing pages, and dreaming up new deals and promotions. All marketing leaders share similar challenges. Increased competition and a plethora of new channels and devices make it difficult to reach the target audience. Marketing teams are stretched trying to accomplish initiatives and maximize ROI with limited resources.


Tuesday Jan 26, 2016

Hawaiian Telcom using Oracle Service Cloud with help from Accenture

Accenture helped Hawaiian Telcom complete the first phase of a transformational project to support future growth. The Oracle Service Cloud deployment unifies access to customer details, orders, billing and facilities.

“We are pleased with the increased efficiency that the unified view has afforded to our customer service representatives and field technicians,” said Kevin Paul, senior vice president technology for Hawaiian Telcom.

Hawaiian Telcom’s goal is to cohesively assess and implement contact center and web self service capabilities at a speed that supports their dynamic business.

Read the press release!

Monday Jan 25, 2016

Factors Driving SaaS Commerce Growth in 2016

Retailers and ecommerce leaders know customers now have more options as to where, when, and how they interact with brands. In 2016, businesses know they can't be sedentary with their marketing and ecommerce operations:

  • 27% of companies say technology bottlenecks slow implementation of website updates and revenue-generating campaigns.
  • Ecommerce operations are more complex than ever. Retailers often operate in an average of seven languages and in more than 100 geographies.
  • Digital competition has also increased, with tens of millions of retail websites globally, growing every year.
  • 47% of companies have difficulty delivering an integrated experience.
Read the full article here

Monday Jan 18, 2016

Five Tips to Improve Sales Performance

Authored by Joe Fuster, Global Head of CX for Oracle, this brief provides thought leadership based on real world experience and current sales research from sources including CSO Insights, Aberdeen, and more.

  • Align Strategies
  • Simplify Activities and Processes
  • Analyze Performance
  • Collaborate with the Sales Team
  • Gamify Performance Dashboard

Executive Brief: 5 Tips to Improve Sales Performance

Wednesday Jan 13, 2016

Video: Oracle CPQ Cloud in action at Dubai WTC!

In this 3' video, see how Dubai WTC is using Oracle CPQ Cloud to optimize its entire quote-to-deliver process. This is a great example of how Oracle CPQ Cloud can reduce cost AND boost customer experience.

Monday Jan 11, 2016

Ricoh reduced overall maintenance costs by 40% with Oracle Service Cloud!

“With Oracle Service Cloud, we gained an integrated knowledge- management platform to ensure consistent and up-to-date frequently-asked-questions content, enabling us to manage content more efficiently and cut overall maintenance costs by 40%.” – say Eiji Shinohara, General Manager, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

“Not only would Oracle Service Cloud help us to reduce deployment and maintenance costs, as compared to on-premises solutions, its proven success with Ricoh’s overseas group companies also gave us confidence that we could easily roll out the solution in Japan and support future global implementation,” said Tetsuji Sakai, specialist, System Development Section 1, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

Read the complete Ricoh success story with Oracle Service Cloud here

Leaving Software to Specialists (eCommerce related article)

This "Internet Retailer" article is highlighting how letting vendors maintain e-commerce software is helping mid-sized retailers reduce costs but increase functionality. The last section speaks about one of Oracle's first Commerce Cloud deployments at Rock Creek. Worth a read!

Sunday Jan 10, 2016

5 Tips to Improve Sales Performance Management

Authored by Joe Fuster, Global Head of CX for Oracle, this brief provides thought leadership based on real world experience and current sales research from sources including CSO Insights, Aberdeen, and more:

  1. Align Strategies
  2. Simplify Activities and Processes
  3. Analyze Performance
  4. Collaborate with the Sales Team
  5. Gamify Performance Dashboard

Executive Brief: 5 Tips to Improve Sales Performance

New Field Service Cloud (aka TOA) Customer Story on Metronet

Metronet (Communications) implemented Oracle Field Service Cloud to improve customer service and satisfaction of installation and repair services to its growing customer base: “We achieved immediate impact to our business with Oracle Field Service Cloud Service. In the first month of using the system, we reduced costs associated with using contractor technicians enough to offset the monthly cost of the cloud-based Oracle solution.”

Read & share the story!

Tuesday Dec 22, 2015

Six Questions to Ask Any SaaS E-Commerce Vendor

When evaluating software-as-a-service, particularly e-commerce SaaS solutions, companies often focus on comparing product features and functions. The marketplace today is flush with SaaS providers and by its very nature rapidly evolving. Like your business needs, e-commerce platforms are evolving as well.

Finding a viable long term partner requires not only evaluating the bells and whistles but also asking some more strategic questions. 

Our hope is that by asking the right questions you can settle on a long term partner that has a vision for e-commerce consistent with your business needs. 


B2B E-Commerce Insight

For B2B eCommerce companies, it's become increasingly challenging to strike a balance between providing exceptional customer experience online and managing the complexities of selling products to companies instead of individuals.

Yet companies recognize that achieving this balance is critical to success.  In a recent Aberdeen Group survey, 37% of B2B e-commerce firms listed as one of their top challenges the need to differentiate from competitors through unique, engaging digital shopper experiences.

Read this article to understand where are the B2B e-Commerce opportunities.

Monday Dec 14, 2015

Exclusive Survey Results: How B2B Buyers Shop, Think & Behave (Tue Dec 15th)

Join Internet Retailer and Forrester Research to hear exclusive findings from a survey of B2B buyers who buy online. Click Here  You’ll gain insights on the trends, needs, and expectations of business professionals who buy online on behalf of their organization and learn what actions to take to attract and retain these buyers, and grow your online revenue.


Also read the Ferguson Enterprises Case Study: Ferguson, an $11.6 billion distributor of plumbing supplies and HVAC products, is in the throes of rolling out a new Oracle-based e-commerce site to reach a new audience of smaller contractors

Ferguson Enterprises Inc. is no slouch when it comes to business-to-business e-commerce.  The distributor of plumbing supplies, HVAC products and building supplies has been selling online for seven years to its registered business customers – mostly professional contractors – on its home-grown B2B e-commerce site,  The company has enhanced the functionality of that site over the years, including adding mobile optimization and other advancements aimed at allowing customers to more easily get information about products and make purchases online without the help of a sales rep…





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