Wednesday Dec 09, 2015

Rock Creek Goes Live on Oracle Commerce Cloud!

Rock/Creek has just launched their new site using Oracle Commerce Cloud, and it looks great!

Check it out at www.rockcreek.com

Rock/Creek is an independent specialty outdoor retailer based in Chattanooga, Tennessee with 28 years of brick and mortar experience.  They are expanding their online presence with Oracle Commerce Cloud.

The next step is to allow customers to generate more of their own content on the site.  But it can be a challenge to maintain and upgrade the website to meet customers’ evolving expectations and keep up with disruptive trends such as social and mobile. That’s why Rock/Creek is moving to Oracle Commerce Cloud, giving the retailer a feature-rich, responsive storefront, accessible from desktop and mobile devices, but without dealing with the minutiae of managing a website.

Read more about why Rock Creek chose Oracle and how they plan on building their business.

New Sales Cloud Customer Videos Available

TNT Brazil : Fabiano Fracao, Operations and IT Director of TNT Brasil, discussing the reasons for shoosing Oracle Sales Cloud and Service Cloud and how they helped to transform TNT's business.

Sinergy Solutions : Hugo Gonzalez, Commercial Director at Sinergy Solutions, discusses the benefits of using Oracle Sales Cloud. 

Forbes: 6 Predictions About The Future Of Digital Transformation

In this Forbes article, Gil Press gives a good roundup and summary of what the analysts are saying about Digital Transformation and where organisation are in their maturity. Read more

Monday Nov 30, 2015

New Oracle Sales Cloud reference Video on Beijing East United Grid and Forbe's article on Pride Mobility

Pride Mobility: 3 Steps To Success With a Cloud Sales Platform

As part of a top-level strategic focus on digital transformation, the company has made a move to an integrated sales platform built on Oracle Sales Cloud that streamlines the company’s information flow.  

“This integration of disparate data is tangible progress,” Boyle says. “Our sales and IT leadership have come together in making Oracle Sales Cloud the sole information hub to serve our providers even better and further elevate their customer experience with us.”

Read Forbe’s article here

Beijing East United Grid on Oracle Sales Cloud

Through Oracle Sales Cloud, East United Grid can check the status of sales projects, understand clients' needs, and provide assistance at any time, which has increased sales closing ratio substantially.

Watch video here

Tuesday Nov 24, 2015

Why Outstanding Service is the ‘New’ Marketing in Today’s Customer Powered Economy

By Jeff Lundal, Group Vice President, Oracle Service Cloud

There are several known pain points keeping today’s Chief Marketing Officers (CMO’s) up at night.  And let’s be honest, the pain points haven’t changed that much over the years.  For instance, how do I quickly and effectively grow customer retention and brand loyalty?  How do I increase brand advocacy?  How do I show my Chief Executive Officer and Chief Financial Officer solid return on investment regarding marketing spend? 

Just as the Head of Customer Care strives to deliver impactful service across new and evolving experience channels with an ever shrinking budget, the CMO must quickly deliver measurable customer and revenue results for minimal marketing spend.

TBC....read the entire article here

Friday Nov 13, 2015

What Should Digital Transformation Mean To Your Business?

"Digital transformation is both an end result and an ongoing process.”  Read this article on Forbes describing the relationship between Digital Disruption and Transformation. Quick read.

Wednesday Nov 11, 2015

Oracle Service Cloud & OPA customer is recognized for "Next Generation Customer Experience."

Constellation Research awarded KP OnCall with the SuperNova Award in the "Next Generation Customer Experience" category!

Kaiser's clinical contact center expedited diagnosis with patient choice of channels, reduced costs and freed up nursing resources for more series symptoms with Oracle Service Cloud and Oracle Policy Automation!

Read & share the award winning story!

Saturday Nov 07, 2015

New Ventana Research White Paper on Digital Transformation

Adopt new approaches with 7 key technology enablers to undertake digital transformation.

Download this new Ventana Research whitepaper: Modernize Your Business with Digital Technologies

Also join this Ventana Research On-Demand Webcast: 7 Digital Technologies That Will Grow Businesses

CX Thought Leadership & Customers in the Spotlight

Looking for fresh content to share with prospects? Check out the latest issue of Profit!

The November 2015 issue is filled with articles around Service Automation & CX:

  • Customer Success - Kohl's EVP of Digital Technology discusses CX strategy in today's digital environment and the future including expanding service channels and Oracle supporting the customer experience. Read/Share!
  • Partner Success w/Integrated Service - Convergys: Oracle Service Cloud helps more than 2 dozen clients interact with their customers. Read about multiple success stories!
  • Social Customer Service - Oracle is helping companies deliver more socially engaging support services with features like Community Self Service and integration with Oracle Social Cloud. Read/share!
  • Thought Leadership - Innovation & Customer Experience: Brian Curran & Merlyn Gordon present principles & processes for innovation. Read/Share!
  • Thought Leadership - Beyond CRM: Joe Fuster discusses CX & Cloud strategies. Read/Share!

Thursday Oct 29, 2015

Essintial Enterprise Solutions Dispatches Technicians and Closes Service Tickets 25% Faster End-to-End

“With Oracle Field Service Cloud, we’ve transformed the customer experience and effectiveness of our field service operation. It is a phenomenal tool for service technician dispatching and routing. The cloud-based Oracle solution also enables us to reduce costs while increasing service efficiency.” – said Tom York, CEO, Essintial Enterprise Solution, after the successful deployment of Oracle Field Service Cloud (aka TOA) leading to a technician dispatch and Service Tickets closure improvement of 25% while Optimizing Productivity and Reducing Costs.

Read the full story here

Monday Oct 19, 2015

Oracle Service Cloud at the University of Oxford

University of Oxford Handles 94% of Student Website Queries via Cloud, Improves Service and Efficiency.

"With Oracle Service Cloud, it’s quicker and easier for visitors and prospective and on-course students to find the information they want on the University of Oxford website, and it enables us to handle targeted communications more efficiently and effectively."– Tara Jewell, Head of Academic Administration Division Communications, University of Oxford 

 

Read the customer case here

Reliance Commercial Finance successfully deploys Oracle Sales Cloud and Service Cloud

Reliance Commercial Finance, a consumer lending group in India, is using Oracle Service Cloud & Oracle Sales Cloud to redefine their customers' experience. The video speaks to Oracle's broad and deep set of capabilities, strong technology and robust platform.


Watch/Share the video

Thursday Sep 24, 2015

Oracle Sales Cloud Customer Success video's


  • Reference Forum: iBasis discussed its move from CRM On Demand to Oracle Sales Cloud (replay)
  • Customer Success Forum: interview with BoxFusion, Oracle Sales Cloud customer describes its success (June 2015), Andy Stevens, Delivery Director of BoxFusion Consulting, shared BoxFusion’s selection process for Oracle Sales Cloud, its implementation approach, and benefits derived from the application, as well as experiences from helping customers implement Oracle Sales Cloud
  • Customer Success Forum: interview with Atradius, Oracle Sales Cloud customer describes its success (August 2015), Sonja van Haasteren, Global Customer Experience Manager of Atradius Collections, talked about the company’s journey with Oracle CX products focused on Oracle Sales Cloud with Oracle Marketing Cloud and the path to expand with Oracle Data Cloud
  • Video: Avaya, Using Oracle Sales and Marketing Cloud Services, Oracle Integration, and Java Cloud Services; Avaya was able to extend existing services and projects a 30 percent reduction in costs over time
  • Video: BoxFusion, Andy Stevens, Delivery Director of BoxFusion, discusses the benefits of using Oracle Sales and Marketing Cloud integrated with Siebel
  • Video: CX Video Montage, reveals how Fastaff, General Motors, Convergys, T-Mobile, and Maritz are using Oracle CX Solutions to transform their businesses
  • Video: Hitachi, David Sheridan, VP U.S. Oracle CX Solutions, discusses how Oracle Marketing Cloud and Oracle Sales Cloud provide Hitachi Consulting with single workstream from lead to closure
  • Video: iBasis, Katherine Doe, Vice President with iBasis, describes how Oracle Sales Cloud lets the salesforce see customer information from anywhere for deep insight into leads and prospects, more collaboration, and better outcomes
  • Video: KEC, Suneel Aradhye, Group CIO, and Sudip Mazumder, Head of IT at KEC International Limited, discusses the benefits of using Oracle Sales Cloud
  • Video: Perficient, Tom Munley, General Manager Oracle Emerging Technologies, discusses how Oracle Sales Cloud with OBIEE helped implement a new quota management program and bring together a salesforce dispersed throughout the U.S.
  • Video: Robo Silicon, Balaji Jayashankar, Head of Sales and Marketing of Robo Silicon, the largest manufacturer of sand and construction aggregates in India, describes how Oracle Sales Cloud is helping reduce its business conversion lead time
  • Video: US Nursing, Cynthia Bynum, Director of Marketing, discusses how Oracle Sales, Marketing, and Social Clouds provided US Nursing the functionality and insight to place orders faster and recruit and assign nurses on assignment faster, which is critical to providing quality patient care throughout the United States
  • Video: YMCA, Silicon Valley YMCA CFO, Ed Barrantes, shares how Oracle ERP, EPM, and Sales Clouds will help double its subscriber base and achieve financial excellence

New Service Cloud customer success video's

Wednesday Sep 09, 2015

Five Best Practices for Platform as a Service Success

Research firm IDC estimates that the market for platform as a service (PaaS) solutions will have a compound annual growth rate (CAGR) of 30 percent and reach $14 billion by 2017.1 PaaS provides application runtime, database, integration, messaging, and other services in the cloud, accelerating application development and reducing infrastructure acquisition and maintenance costs.

Here are five best practices for maximizing the business value of your PaaS solutions. Get the free paper here.

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