By Richard Lefebvre-Oracle on Feb 03, 2016
Oracle Sales Perfromance Management (SPM) has moved to the Leader Quadrant in Gartner’s Sales Performance Management Magic Quadrant 2016.
Visit the Gartner page here
This is the first of three in a series regarding how companies can develop a highly effective multichannel e-commerce marketing strategy
Retail and ecommerce marketing leaders have the same ever-increasing goals: capture more attention, generate more traffic, and earn more sales. Marketing teams are busy churning out campaigns, updating product and landing pages, and dreaming up new deals and promotions. All marketing leaders share similar challenges. Increased competition and a plethora of new channels and devices make it difficult to reach the target audience. Marketing teams are stretched trying to accomplish initiatives and maximize ROI with limited resources.
Accenture helped Hawaiian Telcom complete the first phase of a transformational project to support future growth. The Oracle Service Cloud deployment unifies access to customer details, orders, billing and facilities.
“We are pleased with the increased efficiency that the unified view has afforded to our customer service representatives and field technicians,” said Kevin Paul, senior vice president technology for Hawaiian Telcom.
Hawaiian Telcom’s goal is to cohesively assess and implement contact center and web self service capabilities at a speed that supports their dynamic business.
Retailers and ecommerce leaders know customers now have more options as to where, when, and how they interact with brands. In 2016, businesses know they can't be sedentary with their marketing and ecommerce operations:
Authored by Joe Fuster, Global Head of CX for Oracle, this brief provides thought leadership based on real world experience and current sales research from sources including CSO Insights, Aberdeen, and more.
“With Oracle Service Cloud, we gained an integrated knowledge- management platform to ensure consistent and up-to-date frequently-asked-questions content, enabling us to manage content more efficiently and cut overall maintenance costs by 40%.” – say Eiji Shinohara, General Manager, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.
“Not only would Oracle Service Cloud help us to reduce deployment and
maintenance costs, as compared to on-premises solutions, its proven
success with Ricoh’s overseas group companies also gave us confidence
that we could easily roll out the solution in Japan and support future
global implementation,” said Tetsuji Sakai, specialist, System
Development Section 1, Sales and Service Process Transformation
Department, Business Process Transformation, Corporate Division, Ricoh
Read the complete Ricoh success story with Oracle Service Cloud here
This "Internet Retailer" article is highlighting how letting vendors maintain e-commerce software is helping mid-sized retailers reduce costs but increase functionality. The last section speaks about one of Oracle's first Commerce Cloud deployments at Rock Creek. Worth a read!
Authored by Joe Fuster, Global Head of CX for Oracle, this brief provides thought leadership based on real world experience and current sales research from sources including CSO Insights, Aberdeen, and more:
When evaluating software-as-a-service, particularly e-commerce SaaS solutions, companies often focus on comparing product features and functions. The marketplace today is flush with SaaS providers and by its very nature rapidly evolving. Like your business needs, e-commerce platforms are evolving as well.
Finding a viable long term partner requires not only evaluating the bells and whistles but also asking some more strategic questions.
Our hope is that by asking the right questions you can settle on a long term partner that has a vision for e-commerce consistent with your business needs.
For B2B eCommerce companies, it's become increasingly challenging to strike a balance between providing exceptional customer experience online and managing the complexities of selling products to companies instead of individuals.
Yet companies recognize that achieving this balance is critical to success. In a recent Aberdeen Group survey, 37% of B2B e-commerce firms listed as one of their top challenges the need to differentiate from competitors through unique, engaging digital shopper experiences.
Read this article to understand where are the B2B e-Commerce opportunities.
Join Internet Retailer and Forrester Research to hear exclusive findings from a survey of B2B buyers who buy online. Click Here You’ll gain insights on the trends, needs, and expectations of business professionals who buy online on behalf of their organization and learn what actions to take to attract and retain these buyers, and grow your online revenue.
Ferguson Enterprises Inc. is no slouch when it comes to business-to-business e-commerce. The distributor of plumbing supplies, HVAC products and building supplies has been selling online for seven years to its registered business customers – mostly professional contractors – on its home-grown B2B e-commerce site, FergusonOnline.com. The company has enhanced the functionality of that site over the years, including adding mobile optimization and other advancements aimed at allowing customers to more easily get information about products and make purchases online without the help of a sales rep…More...
In this short article, The Drum is urging all companies to start their Digital Transformation journey, even on a small scale and is highlighting that "(...) customer experience design should be at the heart of digital transformation." Read more.
Metronet, a fiber optic telecommunications services provider, including fiber phone, internet, and Internet Protocol television (IPTV), implemented Oracle Field Service Cloud to improve customer service and satisfaction of installation and repair services to its growing customer base.
Oracle Field Service Cloud enabled Metronet technicians to complete twice as many service calls per day by optimizing routes and implementing a dynamic inventory system for trucks by integrating with Oracle EBS.
to learn more about Metronet's success!