Monday May 11, 2015

New Customer Experience Videos Posted

Looking for some compelling 1-minute vignettes from analysts or panelists from Oracle's first annual Customer Experience conference?  VIEW & SHARE these new videos from the Oracle Sales Cloud YouTube Channel.  Use the compilation videos or as stand alone individual vignettes to share with your customers and prospects.  These also make great introductions or insertions to complement sales presentations or for use at conferences.

https://www.youtube.com/user/OracleSalesCloud

Monday May 04, 2015

IT leaders reveal best practices for a successful PaaS implementation

Research firm IDC forecasts that the global public PaaS market is expected to grow to more than $14 billion in 2017. What do customers want when it comes to the cloud? How does PaaS fulfill those needs? What types of PaaS offerings will do the job? Read Monica Mehta's article here.

The Art of War for Customer Experience

Why your Customer Experience team needs to be quick, agile and prepared for many eventualities in today's business environment. Read how Sun Tzu's Art of War can help you winning the CX battle. Read Darin Mason's report here.

Managing a mobile workforce with TOA cloud services : Morrison Utility Services

A mobile-workforce management tool keeps business moving with more precise scheduling and deployment, and less time and money spent traveling between jobs, writes Brian McKenn. 

Read Morrison Utility Services case about managing a mobile workforce with TOA cloud services here.

Wednesday Apr 29, 2015

Accenture and Oracle Form New Business Group to Help Customers Achieve Digital Transformation Goals in the Cloud

Accenture (ACN) and Oracle (ORCL) have launched a new business group to jointly help customers embrace the cloud to achieve their digital transformation goals. Through the group, Accenture and Oracle will deliver industry-specific solutions built on the Oracle Cloud to help clients realize the benefits of the cloud faster and with reduced risk. The Accenture Oracle Business Group brings together the leading technology, skills and experience from each company to offer businesses the ability to implement cloud solutions quicker and easier than previously possible.

The Accenture Oracle Business Group simplifies and streamlines the buying process for Accenture solutions based on Oracle Cloud technologies. As a result, customers can more nimbly react to changing business and economic conditions by leveraging end-to-end solutions that address their specific business and industry requirements. The new group will bring breakthrough solutions to market across a range of industries, with an initial focus on the public, financial and hospitality services sectors.

“Building on our 23-year alliance relationship, the Accenture Oracle Business Group combines Accenture’s deep industry and technology experience with Oracle’s expansive set of cloud solutions to deliver client value not found elsewhere in the market today,” said Stephen Rohleder, group chief executive for North America, Accenture. “This is part of our strategy to take advantage of Oracle’s leading technologies and build our business together for the future. It is a game-changer for our clients, Oracle, and Accenture.”

“For the first time, customers have the opportunity to use accelerators, prebuilt adapters and industry-specific extensions with Oracle’s software-as-a-service and platform-as-a-service offerings to accelerate cloud migration, simplify cross-pillar integration and achieve enterprise transformation,” said Thomas Kurian, president, Product Development, Oracle. “By providing a single process to implement end-to-end mission- critical services, the Accenture Oracle Business Group is ideally positioned to help our customers realize the true benefits of cloud computing.”

The group solutions will be built using Oracle’s software-as-a-service and platform-as-a-service solutions delivered via the Accenture Foundation Platform for Oracle, a multi-component development and integration accelerator running in the Oracle Cloud. Offerings consist of:

  • Pre-integrated enterprise-class cloud solutions and a robust service catalog to help simplify migration to the cloud and accelerate overall innovation
  • Dedicated Accenture and Oracle resources, including 52,000 Oracle-skilled consultants globally, with an additional 20,000 Java-skilled professionals. This can help enable end-to-end delivery and maintenance of hardware, middleware and software solutions, helping customers architect a path to the cloud
  • Accelerators such as cloud readiness assessments and data migration, testing and training tools which can help reduce the time and risk associated with implementation and shift the focus to innovation and growth
  • Vertical solutions and extensions designed to reduce the need for customization while addressing industry and customer requirements

The Accenture Oracle Business Group will include experienced industry specialists and leading solution development and delivery talent, supported by a dedicated team of sales, marketing, and technical professionals. Specialists from both Accenture and Oracle will collaborate to identify business requirements, develop solutions, execute go-to-market strategies, and help implement new cloud solutions for clients to achieve their digital transformation goals.

Accenture is a Diamond-level member of Oracle PartnerNetwork.

Move to Oracle Sales Cloud now and get your Salesforce.com or MS Dynamics CRM remaining contract being paid!

Oracle partner's BPI OnDemand (UK) is launching an innovative program for Salesforce.com or MS Dynamics CRM customers to switch to Oracle Sales Cloud, with the remaining part of their subscription contract being paid by BPI OnDemand.

See BPI OnDemand's offer details, including Terms & Conditions here.

On its website, BPI OnDemand is listing where they believe Oracle Sales Cloud is winning against Salesforce.com or MS Dynamics CRM:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS

 

Oracle Sales Cloud beats Salesforce.com and Microsoft Dynamics CRM across the board:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS
- See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf

Oracle Sales Cloud beats Salesforce.com and Microsoft Dynamics CRM across the board:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS
- See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf
Move to Oracle Sales Cloud now, and we'll pay your remaining year Salesforce.com or MS Dynamics CRM contract - See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf
Move to Oracle Sales Cloud now, and we'll pay your remaining year Salesforce.com or MS Dynamics CRM contract - See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf

Friday Apr 24, 2015

The value of Modern Marketing to EMEA A&C Marketeers and Partners

The value of Modern Marketing to EMEA A&C Marketeers and Partners Webcast replay is available (60').

To watch the Webcast again – or share it with a colleague – click here

Wednesday Apr 15, 2015

Swiss Post Solutions Markets More Effectively with Oracle (Video)

Dr. Sandro C. Principe, Head of Strategic Marketing and Sales for Swiss Post Solutions, describes how Swiss Post strategically unified all acquisitions and managed sales across 16 countries, under one operating model, supported by a unique combination of Oracle CX Cloud Solutions. Watch this video!

Wednesday Apr 08, 2015

Creating Customer Service Anchors- Daryn Mason on mycustomer.com

Good customer experiences are at heart psychological. A great experience creates mental ‘anchors’ that inform future purchases. But how exactly are these anchors created? Daryn Mason discusses on mycustomer.com http://ora.cl/Npm

Invitation to Join the Oracle EMEA Platform as a Service (PaaS) Partner Community

The Oracle EMEA Platform as a Service (PaaS) Partner community has been launched recently and we are pleased to invite you to become one of its exclusive members.

This new Oracle EMEA Partner Community is a place where thought leading Oracle partners from Europe, Middle-East and Africa (EMEA) can share their experiences and best practices around selling and implementing Oracle Platform as a Service (PaaS) solutions.

By joining the community, you will find an opportunity to get first-hand information on Oracle's products, trainings and tools that will enable you to grow your business with Oracle’s Platform as a Service (PaaS) offerings.

Is this community for me?

This community is intended for individuals who have a vested interest in evaluating, selling, implementing or just supporting Oracle’s Platform as a Service (PaaS) offerings.

How can I join?

You are just a few clicks away from joining the Oracle EMEA Platform as a Service (PaaS) partner Community.

Join Now!(Note: To join the community your company must be an active Oracle PartnerNetwork (OPN) member)

What’s in there for me?

The Oracle EMEA Platform as a Service (PaaS) Partner Community will keep your informed about the latest from EMEA PaaS offerings and enable you to network with other group members via our below mentioned communication channels.

Stéphane Broquere, Oracle Alliances & Channels EMEA Partner Program Director for Platform as a Service (PaaS), looks forward to welcoming you as a member of this new Oracle EMEA partner community. If you have any questions, you can contact him with an email or by calling him at +41-796912014.

Monday Mar 30, 2015

Modern Customer Experience Conferences | Conemis from EMEA as a sponsor

Oracle is proud to present the Oracle CX Cloud Conferences, March 31–April 2, 2015 | Las Vegas, NV, a series of conferences focused on the latest Oracle Customer Experience (CX) solutions for Service, Commerce, Sales/CPQ and industries. Attendees will immerse themselves in an interactive three day program featuring keynotes and networking opportunities in addition to tailored content for each conference:
  • Modern Service Experience
  • Modern Commerce Experience
  • Modern Sales/CPQ Experience

From EMEA perspective we are proud to announce our ISV-Partner Conemis as a sponsor of this CX-highlight in Las Vegas.

Conemis helps customers and SIs with their out-of-the-box connectors to move data from legacy applications such as Salesforce.com to Oracle CX Applications. Conemis tools are approved and recommended by Oracle Product Management and deployed worldwide in several projects.

"ec4u marketing experts": One-stop shop for the concept and implementation of all facets of customer management

“DemandGen Europe” rebranded as “ec4u marketing experts”

(Munich, March 30, 2015): Effective immediately, “DemandGen Europe”, the specialist for lead management and customer lifecycle management will operate under the “ec4u marketing experts” brand. Consequently, a uniform image will be pursued as part of the customer excellence initiative with the leading CRM consulting firm, “ec4u expert consulting”.

Common customers of the two company groups can count on added value of their combined portfolio, which covers every customer-relevant facet of an enterprise. This approach reflects the demanding vision of both company groups that marketing, sales, and service are all part of a shared team responsible for generating revenues – a team that accompanies the customer seamlessly in all interactions and across all channels to facilitate a comprehensive customer experience.

Rebranding of “DemandGen Europe” as “ec4u marketing experts” is the logical next step in offering the entire portfolio to customers. Reinhard Janning, CEO of ec4u marketing experts ag explains, “In future, we will provide one-stop consulting services to our customers. Now, we are in a position to easily and efficiently map the lifecycle of a customer – from concept through to implementation.”

David D. Laux, CEO of ec4u expert consulting ag, adds, “Our task for customers is clear. We empower enterprises to establish customer excellence as a success-critical discipline for digital transformation – via an intelligent combination of processes, tools, content, and resources in marketing, sales, and service into an integrated business model.”

Both company groups, “ec4u expert consulting” and “ec4u marketing experts”, boast a joint base of over 500 successful projects in ten core sectors that include telecommunications, financial services, life science, manufacturing, automotive, technology, and consumer goods. They have equally gained top-notch accolades in their service categories and the best evaluations for their services. The two company groups employ over 250 experts spread across offices in Germany (Munich, Karlsruhe, Düsseldorf, Berlin), Austria (Eisenstadt/Vienna), Switzerland (Pfäffikon/Zurich), and England (London).

About „ec4u marketing experts“

“ec4u marketing experts” (formerly “DemandGen Europe”) was founded in Munich in 2003. We are a Germany-based consulting firm and run – together with our strategic partner “ec4u expert consulting” – offices throughout Germany (Munich, Karlsruhe, Düsseldorf and Berlin), Austria (Eisenstadt/Vienna), Switzerland (Pfäffikon/Zurich) and UK (London). Our marketing experts advise and assist customers with the introduction of marketing cloud solutions to optimise their Lead Management and Customer Lifecycle Management processes. We support companies in defining customer acquisition and customer retention as a mission-critical discipline.

Known for an integrated approach and many years of specialist expertise, “ec4u marketing experts” has helped hundreds of customers to achieve measurable results with marketing automation and to create more business growth by establishing Marketing and Sales as a joint revenue-generating function.

www.ec4u-marketingexperts.com

Tuesday Mar 24, 2015

Packaged Solutions for Midsize Companies

Designed for growing companies, Oracle Accelerate offers affordable, packaged enterprise-class software solutions that are easy to deploy. Help your customers and prospects find an Oracle Accelerate solution offered by an Oracle Partner!

Oracle Accelerate solutions help midsize organizations get up and running rapidly and efficiently, with minimal business disruption. Built around Oracle’s best-in-class enterprise applications, this is the same software that is being used by the largest companies in the world.

  • Simply to deploy solutions
  • Reduced project risk
  • Deep industry capabilities
  • Fast time to benefit
  • Foundation for innovation and growth
  • From expert partners with simple to deploy solutions

Find Oracle Accelerate Solutions for CX

Find Oracle Accelerate Solutions for Oracle Sales Cloud

Find More Oracle Accelerate Solutions

Sunday Mar 08, 2015

A Strategy for Cloud Success with Accenture and Oracle

Accenture takes a holistic approach to Oracle Cloud solutions, helping clients migrate and manage in a hybrid world.

Organizations are increasingly realizing the cloud’s ability to transform their business beyond cost-saving and speed-to-market benefits. In order to embrace digital transformation, chief information officers (CIOs) and chief executive officers (CEOs) must map out a strategy that lays the foundation for a more agile business. Stephanie Arnette, Accenture managing director, Oracle Cloud, and Aaron Wright, Accenture senior manager, Oracle Cloud, discuss how Accenture helps clients map out a cloud strategy with Oracle’s suite of cloud applications.

Read their interview here

Friday Mar 06, 2015

Oracle Policy Automation in a Salesforce environment with Monad Solutions

Monad’s Oracle Policy Automation Connector for Salesforce.com provides integration between Oracle Policy Automation components and Salesforce.com business applications. It provides a simple method for mapping Salesforce.com data to policies modelled in Oracle Policy Automation, making it easy to deploy high performance guidance and policy-driven calculations into a Salesforce.com landscape.

Implementing Policy Automation with Monad Solution’s Salesforce connector enables a customer to extract complex business logic and calculations from bespoke Apex code on the force.com platform and capture that logic in Word and Excel documents, which are then executed by Policy Automation in the Oracle Service Cloud. This reduces implementation and maintenance costs, and bridges the gap between business users and developers. Several videos demonstrating the use of the connector can be found here.

Monad Solutions are Oracle implementation partners who excel in the implementation and integration of Oracle Policy Automation. Please contact Louise.Doherty@MonadSolutions.com for further information.

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