Friday Aug 19, 2016

Riva accelerates Oracle Sales Cloud users adoption by integrating to Office 365, Exchange, Google Apps, IBM Notes, GroupWise or Marketo

Riva, a leader in CRM and email integration, addresses the business need for reliable integration between Oracle Sales Cloud and email systems. Riva seamlessly integrates Oracle Sales Cloud with Office 365, Exchange, Google Apps, IBM Notes, GroupWise, and Marketo. 

Imagine the impact Riva’s reliable, server-side integration can have on Oracle CRM adoption, sales productivity, and customer experience in a company. With Riva, there are no plug-ins to install, configure, or manage. Riva’s advanced CRM sync options go well beyond the free plug-ins offered by CRM vendors. Admins love this! Plus, Riva Insight, a CRM side panel for Outlook and Notes, surfaces relevant, context-aware customer data from CRM, public data sources, InsideView, and TrustView to enrich customer communications and provide immediate access to account intelligence. 

These are just a few of the many reasons why Riva is trusted by over 1,500 companies, including 50 Fortune 500 customers, 15 of the largest banks in the world, numerous Global 1000 accounts, and hundreds of small and medium-sized businesses.

Use Riva to deliver seamless access to Oracle Sales Cloud contacts, calendars, tasks, opportunities, cases, custom objects, and more from leading email applications, smartphones, and tablets. Plus, use Riva to track emails automatically or manually, sync custom fields, and deliver other advanced sync features for Oracle Sales Cloud. Stop flip-flopping between your CRM and email applications and start increasing user adoption and sales productivity with Riva CRM Integration.

If you would like to learn more about how Riva can help increase Oracle Sales Cloud user adoption and success, click here or contact Riva at <mailto:emea@rivacrmintegration.com>.

Thursday Aug 18, 2016

As commuters take to Twitter, WMATA builds a Social Customer Service Platform (Forbes)

As commuters take to twitter, WMATA builds a social customer service platform. They understood the demand and adapted quickly.

To address its need for better social customer care, WMATA chose a cloud-based system, selecting Oracle Service Cloud and Oracle Social Relationship Management Cloud Service (SRM) implemented by Application Software Technology (AST), a system integration firm with extensive public-sector and transit experience.

The omnichannel capabilities of Oracle Service Cloud and SRM give WMATA choices: The agency can respond directly to customers via Facebook or Twitter, or it can switch to email or phone without losing the background and context of a customer’s message.

Read the full article

Wednesday Aug 17, 2016

DigitasLBi and Oracle launch dedicated solutions group; a new agency and alliance model for clients globally

London—09 August 2016. DigitasLBi, a global marketing and technology agency, and Oracle have joined forces to launch DigitasLBi’s OSG (Oracle Solutions Group) – a dedicated Oracle Digital practice within the agency that provides a one-stop shop for creative and technology consultancy and implementation.

OSG clients can benefit from having access to the expertise of DigitasLBi, Oracle and Spindrift, DigitasLBi’s implementation experts for Oracle technology, through a single team in one of the first collaborations of its kind between leaders in cloud technology and a digital creative consultancy. This unified approach can significantly simplify digital transformation and enable brands to create innovative, data-driven digital experiences for their customers.

“Today’s brands are challenged to identify, understand and engage with current and prospective customers through a range of platform-based digital solutions often provided by multiple vendors,” said Alan Davies, Chief Strategy Officer, DigitasLBi. “OSG is launching to help clients overcome these challenges in a simpler way – by bringing together leaders in creative, digital technology and service delivery, in one team.” 

Built on the Oracle Cloud, DigitasLBi’s OSG is an exceptional solution for clients who want to have a single view of their customers’ digital portrait across all channels and be able to act on it. DigitasLBi and Oracle will work together to design, develop and implement industry focused solutions that meet the changing needs of consumers.

“OSG enables customer centricity by joining up data, media and platform in a single agency. This is a progressive move away from the traditional CRM, Ad Tech and marketing technology delivery managed by many agencies working on different parts of the conversion funnel,” adds Ian Osborne, CEO and Co-Founder, Spindrift.

“Digital innovation is in DigitasLBi’s DNA,” stated Neil Sholay, Vice President of Oracle Digital in EMEA. “By creating a dedicated Oracle Cloud centre-of-excellence and working together, OSG and Oracle are shaping the next generation of digital experiences.”

OSG will be led by Spindrift’s CEO Ian Osborne and DigitasLBi’s Global Head of Alliances Trevor Smyth and is now operational in the UK, USA, Middle East and APAC, with delivery centres in Berlin, Boston, Chicago, London, Milan, New York City, Paris and Utrecht.

3C Consult and ec4u enter into strategic partnership

The two consulting companies 3C Consult (3C) and ec4u expert consulting ag (ec4u) announced earlier in August that they will enter into a strategic partnership as of now. After almost ten years of working together on the Scandinavian and European market, this will mark the next logical step towards a successful future. 

3C is a Danish CRM consulting company with regional focus on the Scandinavian market. 3C delivers high quality CRM and Marketing Automation consulting services and based on advanced enterprise CRM Solutions from Oracle and Salesforce. ec4u is one of the leading Digital Enterprise Consulting companies regarding customer journey management which helps its customers to enable the digital transformation of business-critical applications for Marketing, Sales and Services over the entire life cycle of B2B and B2C customers ("Customer Journey").

"Together, we can offer our customers and the Scandinavian market the perfect combination of an established modern proven Enterprise Delivery Model for the European region as well as the expertise of the local Danish/Scandinavian consultants", says David D. Laux, CEO, ec4u. "Especially our technology-partners Oracle and Salesforce will now be able to access the skills and knowledge of one of the best, independent Customer Journey Management-experts in all of Europe. This will be an incredible advantage for large-scale projects, not only for our partners but also for our existing and future enterprise customers."

For more information, visit https://www.ec4u.com/en/3c-consult-and-ec4u-enter-into-strategic-partnership/

Tuesday Jul 26, 2016

Data Privacy, Compliance & Protection for Oracle Cloud Data

Sending sensitive data to the cloud is an increasingly complex issue for many enterprises that you are working with that need to comply with geographic and/or industry specific data compliance regulations.  This is especially true in sectors like Financial Services, Healthcare, Government and Telecom.

The market for Cloud Access Security Brokers (CASB’s), which are designed to help address cloud data privacy and compliance issues, is booming. In Europe and other countries, issues related to data sovereignty / privacy / residency and regulations such as the looming GDPR are driving organisations to implement these solutions to enable their move to the cloud.

Cloud Data Protection (CDP) Gateways are an important component of the CASB market. A CDP gateway sits within the enterprise and tokenises sensitive data before it leaves an enterprise’s firewall – so that only surrogate replacement values are stored and processed in the cloud application. Only authorized cloud application end-users can bring the tokenized data back into the clear, so the enterprise is able to maintain full control of their sensitive data at all times while still retaining functionality such as searching on data, even when information has been protected using tokenisation.

Announced earlier this year, Blue Coat & Oracle are jointly offering the Blue Coat Cloud Data Protection Solution for Oracle Applications Cloud, starting with the Oracle Customer Experience (CX) cloud products.

Check out the Blue Coat website and watch a video of the solution created by Oracle. Contact simon.moran@bluecoat for additional information.

Thursday Jul 21, 2016

Enigen & Oracle customer testimonial - The Prince's Trust

Watch Enigen UK latest Customer Testimonial Video – The Prince’s Trust

Hear their Digital Transformation story and how Enigen are using Oracle Service Cloud to improve efficiencies and streamline the Prince’s Trust processes to create a more efficient and effective method of Digital communication with young people.

Oracle Policy Automation and Oracle WebCentre are also components of the Digital Transformation, a transformation taking place over 3 years…

The Aim - to reach and help another 1 million young, disadvantaged people in the next 10 years!

Tuesday Jul 19, 2016

NEW! Introducing Sales.com : the Performance Selling blog!

As we work to build a strong voice and presence in the market, we recognize the need to create fresh content on a regular basis.  As a result, we created Sales.com, The Performance Selling Blog.

This blog is dedicated to sharing thought leadership, best practices, enabling technologies, and perspectives to help sales leaders achieve their numbers and create a performance-driven sales organization.  

Visit and share with your customers!

Friday Jul 15, 2016

Spotlight on CONSALTA – Cloud business enablement consultancy for IT System Integrators

Every day the Consalta team is looking at what's happening in the technology industry and how B2B vendors are embracing the digital transformation, starting with their cloud solutions integration. Cloud has become THE CORE engine driving digital transformation in organizations of any shape and size.

Almost 80% of business buyers conduct more than half of their research online before making a purchasing decision. They are opting for digitally led experiences and content consumption related to their business throughout their full buyer journey.

Consalta believes that there's never been a better time for ICT vendors. They already helped hundreds of technology partners from around the world to build and grow their cloud business. They’d be delighted to start the conversation with you!

Take your first step by going through their free Cloud Index Assessment. You can contact the CONSALTA Team or get more insights about your cloud business maturity and readiness here.

Monday Jul 04, 2016

Conversion rates more than double after Optima Health adds the BlueLeap Connector.

BlueLeap LLC, a Gold level member of Oracle PartnerNetwork with Oracle Service Cloud specialization, announced the strong results Optima Health experienced, including increased conversion rates and sales, during Open Enrollment after implementing the BlueLeap Connector with 2-way SMS capability. 

BlueLeap’s flagship product, The BlueLeap Connector, available on the Oracle Cloud Marketplace, rapidly integrates SMS (2-way) into the Oracle Service Cloud framework creating a seamless and familiar channel that can be used as simply as email.

Read about this in the Digital Journal.

Al Mazroui simplifies business process with Oracle CPQ Cloud and KPIT

Al Mazroui - ICAS, spread across U.A.E and gulf region, builds and supplies Automation latest technology as well as cables and low current systems. With ever-expanding business operations and growing customer base, they were facing challenges with their ageing system that used manual spreadsheets for quoting.

Keeping in mind Al Mazroui's scenario, KPIT recommended Oracle CPQ Cloud which provided flexible and scalable solution and also advised Integration of batch inventory transactions from legacy ERP using Oracle Sales Cloud (OSC) CRM solutions for standardization and optimization of business processes.

For more details on the case study, please click here.

Visibility into new SaaS functionality: June update

Review this Cloud User Announcement to learn about new SaaS functionalities updated in the last 30 days. The announcement includes a list of affected product areas with links to the associated RCDs and What’s New documents to read about this month’s recent changes.


EMEA Partners: free trial accounts for ICS, PCS, IoT and PaaS for SaaS

Oracle offers free PaaS accounts for partners located in Europe, Middle East and Africa.  

This is a great opportunity to test these development and extension tools, especially Integration Cloud Services (ICS) which facilitates cross applications' integration!

Friday Jun 17, 2016

Video: Travel Republic boosts customer engagement 100% with Oracle Marketing Cloud

Travel Republic uses Oracle Marketing Cloud to boost engagement 100% and create an improved customer experience using data to inform email campaigns while adding value by personally serving millions of customers at this UK online travel company.

Watch the new video here

Wednesday Jun 15, 2016

Schneider solves business pains with Oracle CPQ Cloud

Between 2004 and 2014 Schneider Electric acquired 130 companies. The result was an extremely complex IT to support Sales processes: 109 instances of ERP to integrate. It came to a point where, whilst providing the best products on the market, distributors considered doing business with Schneider too complicated. 

Schneider has put the complexity behind with Oracle CPQ Cloud. With consistent pricing across product portfolio, Schneider has significantly decreased the time to process orders. Realizing the benefits of the solution, Schneider is now planning to extend Oracle CPQ Cloud to commerce as well as it's extended network of partners and distributors. As we look forward to work with Schneider to enhance their experience, please feel free to share the success story with your prospects and customers.

Watch Schneider Customer Success video here and visit Oracle CPQ Cloud- Spotlight for more CPQ Cloud information and success stories

Tuesday Jun 14, 2016

Enigen improves Sales and Marketing efficiency by 20% with Oracle Sales Cloud

Read here how Enigen, a niche technology consultancy specializing in customer experience, relationship management, and business intelligence, with offices in the UK, Italy, and Brazil, successfully deployed Oracle Sales Cloud, improving Sales and Marketing Efficiency by 20% with Automated Processes and In-Depth Analytics.

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