Thursday Jul 16, 2015

New Service Cloud Customer Video on Thomas Cook


Thomas Cook India, a leading tour and travel operator and foreign exchange provider, leverages Oracle Service Cloud to optimize and standardize customer-centric service across all service channels.

Watch the video to learn more

Convergys Transforms CX with Service Cloud

Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity, measure and optimize multi-channel delivery with analytics, and deliver a differentiated customer experience.

Video: Convergys Transforms Customer Experience with Service Cloud

Thursday Jul 09, 2015

New OPN Incentive Program Cloud rebates

The Oracle PartnerNetwork Incentive Program is Oracle's industry-leading rebate program that rewards resellers for delivering solutions based on Oracle technology. Oracle Partners play an important role in the Oracle ecosystem. They combine their domain expertise with Oracle world-class technology to help customers simplify IT and power innovation.

Since its introduction, the OPN Incentive Program has rewarded partners with attractive rebates for selling in the segments of the market where we need selling capacity (Broad Market), driving incremental revenue via registration and selling Oracle on Oracle solutions. The program leads the industry in terms of value of rebates offered making it highly successful and well-received by partners.

In FY16, we are introducing rebates on Cloud services which go up to 10%.

Check program details and process for you to get your deserved rebates here.

Wednesday Jul 01, 2015

Oracle Service Cloud (RightNow) June Newsletter

The Oracle Service Cloud (RightNow) development team is pleased to share with you the June 2015 edition of their quarterly newsletter. 

You’ll find the newsletter full of information on Oracle Service Cloud.

Click here to read it!

Wednesday Jun 03, 2015

5 Tips to get Sales and Marketing Working Together

Why sales and marketing should meet regularly to share information on marketing campaigns, lead quality and conversion rates. See this article.

5 Ways to Reactivate Lost Leads Using Marketing Automation

When a lead expires, what do you do? Here are 5 ways to reactivate lost leads using marketing automation. Read here.

Thursday May 28, 2015

Capventis (UK) live with Oracle Sales Cloud

We are very pleased to announce that Oracle OPN partner Capventis (UK) has successfully deployed Oracle Sales Cloud internally.

"At Capventis, we believe that the successful implementation of a customer management solution is the result of: a) great people, b) proven approach, c) repeated experience, d) world class technology. With regards to the latter, we partner with Oracle, as we believe Oracle has the best technology in the market....". 

Read Capventis report on their Modern Sales Journey with Oracle Sales Cloud here

Monday May 11, 2015

New Customer Experience Videos Posted

Looking for some compelling 1-minute vignettes from analysts or panelists from Oracle's first annual Customer Experience conference?  VIEW & SHARE these new videos from the Oracle Sales Cloud YouTube Channel.  Use the compilation videos or as stand alone individual vignettes to share with your customers and prospects.  These also make great introductions or insertions to complement sales presentations or for use at conferences.

https://www.youtube.com/user/OracleSalesCloud

Monday May 04, 2015

IT leaders reveal best practices for a successful PaaS implementation

Research firm IDC forecasts that the global public PaaS market is expected to grow to more than $14 billion in 2017. What do customers want when it comes to the cloud? How does PaaS fulfill those needs? What types of PaaS offerings will do the job? Read Monica Mehta's article here.

The Art of War for Customer Experience

Why your Customer Experience team needs to be quick, agile and prepared for many eventualities in today's business environment. Read how Sun Tzu's Art of War can help you winning the CX battle. Read Darin Mason's report here.

Managing a mobile workforce with TOA cloud services : Morrison Utility Services

A mobile-workforce management tool keeps business moving with more precise scheduling and deployment, and less time and money spent traveling between jobs, writes Brian McKenn. 

Read Morrison Utility Services case about managing a mobile workforce with TOA cloud services here.

Wednesday Apr 29, 2015

Accenture and Oracle Form New Business Group to Help Customers Achieve Digital Transformation Goals in the Cloud

Accenture (ACN) and Oracle (ORCL) have launched a new business group to jointly help customers embrace the cloud to achieve their digital transformation goals. Through the group, Accenture and Oracle will deliver industry-specific solutions built on the Oracle Cloud to help clients realize the benefits of the cloud faster and with reduced risk. The Accenture Oracle Business Group brings together the leading technology, skills and experience from each company to offer businesses the ability to implement cloud solutions quicker and easier than previously possible.

The Accenture Oracle Business Group simplifies and streamlines the buying process for Accenture solutions based on Oracle Cloud technologies. As a result, customers can more nimbly react to changing business and economic conditions by leveraging end-to-end solutions that address their specific business and industry requirements. The new group will bring breakthrough solutions to market across a range of industries, with an initial focus on the public, financial and hospitality services sectors.

“Building on our 23-year alliance relationship, the Accenture Oracle Business Group combines Accenture’s deep industry and technology experience with Oracle’s expansive set of cloud solutions to deliver client value not found elsewhere in the market today,” said Stephen Rohleder, group chief executive for North America, Accenture. “This is part of our strategy to take advantage of Oracle’s leading technologies and build our business together for the future. It is a game-changer for our clients, Oracle, and Accenture.”

“For the first time, customers have the opportunity to use accelerators, prebuilt adapters and industry-specific extensions with Oracle’s software-as-a-service and platform-as-a-service offerings to accelerate cloud migration, simplify cross-pillar integration and achieve enterprise transformation,” said Thomas Kurian, president, Product Development, Oracle. “By providing a single process to implement end-to-end mission- critical services, the Accenture Oracle Business Group is ideally positioned to help our customers realize the true benefits of cloud computing.”

The group solutions will be built using Oracle’s software-as-a-service and platform-as-a-service solutions delivered via the Accenture Foundation Platform for Oracle, a multi-component development and integration accelerator running in the Oracle Cloud. Offerings consist of:

  • Pre-integrated enterprise-class cloud solutions and a robust service catalog to help simplify migration to the cloud and accelerate overall innovation
  • Dedicated Accenture and Oracle resources, including 52,000 Oracle-skilled consultants globally, with an additional 20,000 Java-skilled professionals. This can help enable end-to-end delivery and maintenance of hardware, middleware and software solutions, helping customers architect a path to the cloud
  • Accelerators such as cloud readiness assessments and data migration, testing and training tools which can help reduce the time and risk associated with implementation and shift the focus to innovation and growth
  • Vertical solutions and extensions designed to reduce the need for customization while addressing industry and customer requirements

The Accenture Oracle Business Group will include experienced industry specialists and leading solution development and delivery talent, supported by a dedicated team of sales, marketing, and technical professionals. Specialists from both Accenture and Oracle will collaborate to identify business requirements, develop solutions, execute go-to-market strategies, and help implement new cloud solutions for clients to achieve their digital transformation goals.

Accenture is a Diamond-level member of Oracle PartnerNetwork.

Move to Oracle Sales Cloud now and get your Salesforce.com or MS Dynamics CRM remaining contract being paid!

Oracle partner's BPI OnDemand (UK) is launching an innovative program for Salesforce.com or MS Dynamics CRM customers to switch to Oracle Sales Cloud, with the remaining part of their subscription contract being paid by BPI OnDemand.

See BPI OnDemand's offer details, including Terms & Conditions here.

On its website, BPI OnDemand is listing where they believe Oracle Sales Cloud is winning against Salesforce.com or MS Dynamics CRM:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS

 

Oracle Sales Cloud beats Salesforce.com and Microsoft Dynamics CRM across the board:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS
- See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf

Oracle Sales Cloud beats Salesforce.com and Microsoft Dynamics CRM across the board:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS
- See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf
Move to Oracle Sales Cloud now, and we'll pay your remaining year Salesforce.com or MS Dynamics CRM contract - See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf
Move to Oracle Sales Cloud now, and we'll pay your remaining year Salesforce.com or MS Dynamics CRM contract - See more at: http://www.bpiondemand.com/blog/2015/04/move-to-oracle-sales-cloud-now-and-well-pay-your-remaining-year-salesforcecom-or-ms-dynamics-crm-contract/#sthash.VNWkrW0P.dpuf

Friday Apr 24, 2015

The value of Modern Marketing to EMEA A&C Marketeers and Partners

The value of Modern Marketing to EMEA A&C Marketeers and Partners Webcast replay is available (60').

To watch the Webcast again – or share it with a colleague – click here

Wednesday Apr 15, 2015

Swiss Post Solutions Markets More Effectively with Oracle (Video)

Dr. Sandro C. Principe, Head of Strategic Marketing and Sales for Swiss Post Solutions, describes how Swiss Post strategically unified all acquisitions and managed sales across 16 countries, under one operating model, supported by a unique combination of Oracle CX Cloud Solutions. Watch this video!
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