Friday Apr 24, 2015

The value of Modern Marketing to EMEA A&C Marketeers and Partners

The value of Modern Marketing to EMEA A&C Marketeers and Partners Webcast replay is available (60').

To watch the Webcast again – or share it with a colleague – click here

Wednesday Apr 15, 2015

Swiss Post Solutions Markets More Effectively with Oracle (Video)

Dr. Sandro C. Principe, Head of Strategic Marketing and Sales for Swiss Post Solutions, describes how Swiss Post strategically unified all acquisitions and managed sales across 16 countries, under one operating model, supported by a unique combination of Oracle CX Cloud Solutions. Watch this video!

Wednesday Apr 08, 2015

Creating Customer Service Anchors- Daryn Mason on mycustomer.com

Good customer experiences are at heart psychological. A great experience creates mental ‘anchors’ that inform future purchases. But how exactly are these anchors created? Daryn Mason discusses on mycustomer.com http://ora.cl/Npm

Invitation to Join the Oracle EMEA Platform as a Service (PaaS) Partner Community

The Oracle EMEA Platform as a Service (PaaS) Partner community has been launched recently and we are pleased to invite you to become one of its exclusive members.

This new Oracle EMEA Partner Community is a place where thought leading Oracle partners from Europe, Middle-East and Africa (EMEA) can share their experiences and best practices around selling and implementing Oracle Platform as a Service (PaaS) solutions.

By joining the community, you will find an opportunity to get first-hand information on Oracle's products, trainings and tools that will enable you to grow your business with Oracle’s Platform as a Service (PaaS) offerings.

Is this community for me?

This community is intended for individuals who have a vested interest in evaluating, selling, implementing or just supporting Oracle’s Platform as a Service (PaaS) offerings.

How can I join?

You are just a few clicks away from joining the Oracle EMEA Platform as a Service (PaaS) partner Community.

Join Now!(Note: To join the community your company must be an active Oracle PartnerNetwork (OPN) member)

What’s in there for me?

The Oracle EMEA Platform as a Service (PaaS) Partner Community will keep your informed about the latest from EMEA PaaS offerings and enable you to network with other group members via our below mentioned communication channels.

Stéphane Broquere, Oracle Alliances & Channels EMEA Partner Program Director for Platform as a Service (PaaS), looks forward to welcoming you as a member of this new Oracle EMEA partner community. If you have any questions, you can contact him with an email or by calling him at +41-796912014.

Monday Mar 30, 2015

Modern Customer Experience Conferences | Conemis from EMEA as a sponsor

Oracle is proud to present the Oracle CX Cloud Conferences, March 31–April 2, 2015 | Las Vegas, NV, a series of conferences focused on the latest Oracle Customer Experience (CX) solutions for Service, Commerce, Sales/CPQ and industries. Attendees will immerse themselves in an interactive three day program featuring keynotes and networking opportunities in addition to tailored content for each conference:
  • Modern Service Experience
  • Modern Commerce Experience
  • Modern Sales/CPQ Experience

From EMEA perspective we are proud to announce our ISV-Partner Conemis as a sponsor of this CX-highlight in Las Vegas.

Conemis helps customers and SIs with their out-of-the-box connectors to move data from legacy applications such as Salesforce.com to Oracle CX Applications. Conemis tools are approved and recommended by Oracle Product Management and deployed worldwide in several projects.

"ec4u marketing experts": One-stop shop for the concept and implementation of all facets of customer management

“DemandGen Europe” rebranded as “ec4u marketing experts”

(Munich, March 30, 2015): Effective immediately, “DemandGen Europe”, the specialist for lead management and customer lifecycle management will operate under the “ec4u marketing experts” brand. Consequently, a uniform image will be pursued as part of the customer excellence initiative with the leading CRM consulting firm, “ec4u expert consulting”.

Common customers of the two company groups can count on added value of their combined portfolio, which covers every customer-relevant facet of an enterprise. This approach reflects the demanding vision of both company groups that marketing, sales, and service are all part of a shared team responsible for generating revenues – a team that accompanies the customer seamlessly in all interactions and across all channels to facilitate a comprehensive customer experience.

Rebranding of “DemandGen Europe” as “ec4u marketing experts” is the logical next step in offering the entire portfolio to customers. Reinhard Janning, CEO of ec4u marketing experts ag explains, “In future, we will provide one-stop consulting services to our customers. Now, we are in a position to easily and efficiently map the lifecycle of a customer – from concept through to implementation.”

David D. Laux, CEO of ec4u expert consulting ag, adds, “Our task for customers is clear. We empower enterprises to establish customer excellence as a success-critical discipline for digital transformation – via an intelligent combination of processes, tools, content, and resources in marketing, sales, and service into an integrated business model.”

Both company groups, “ec4u expert consulting” and “ec4u marketing experts”, boast a joint base of over 500 successful projects in ten core sectors that include telecommunications, financial services, life science, manufacturing, automotive, technology, and consumer goods. They have equally gained top-notch accolades in their service categories and the best evaluations for their services. The two company groups employ over 250 experts spread across offices in Germany (Munich, Karlsruhe, Düsseldorf, Berlin), Austria (Eisenstadt/Vienna), Switzerland (Pfäffikon/Zurich), and England (London).

About „ec4u marketing experts“

“ec4u marketing experts” (formerly “DemandGen Europe”) was founded in Munich in 2003. We are a Germany-based consulting firm and run – together with our strategic partner “ec4u expert consulting” – offices throughout Germany (Munich, Karlsruhe, Düsseldorf and Berlin), Austria (Eisenstadt/Vienna), Switzerland (Pfäffikon/Zurich) and UK (London). Our marketing experts advise and assist customers with the introduction of marketing cloud solutions to optimise their Lead Management and Customer Lifecycle Management processes. We support companies in defining customer acquisition and customer retention as a mission-critical discipline.

Known for an integrated approach and many years of specialist expertise, “ec4u marketing experts” has helped hundreds of customers to achieve measurable results with marketing automation and to create more business growth by establishing Marketing and Sales as a joint revenue-generating function.

www.ec4u-marketingexperts.com

Tuesday Mar 24, 2015

Packaged Solutions for Midsize Companies

Designed for growing companies, Oracle Accelerate offers affordable, packaged enterprise-class software solutions that are easy to deploy. Help your customers and prospects find an Oracle Accelerate solution offered by an Oracle Partner!

Oracle Accelerate solutions help midsize organizations get up and running rapidly and efficiently, with minimal business disruption. Built around Oracle’s best-in-class enterprise applications, this is the same software that is being used by the largest companies in the world.

  • Simply to deploy solutions
  • Reduced project risk
  • Deep industry capabilities
  • Fast time to benefit
  • Foundation for innovation and growth
  • From expert partners with simple to deploy solutions

Find Oracle Accelerate Solutions for CX

Find Oracle Accelerate Solutions for Oracle Sales Cloud

Find More Oracle Accelerate Solutions

Sunday Mar 08, 2015

A Strategy for Cloud Success with Accenture and Oracle

Accenture takes a holistic approach to Oracle Cloud solutions, helping clients migrate and manage in a hybrid world.

Organizations are increasingly realizing the cloud’s ability to transform their business beyond cost-saving and speed-to-market benefits. In order to embrace digital transformation, chief information officers (CIOs) and chief executive officers (CEOs) must map out a strategy that lays the foundation for a more agile business. Stephanie Arnette, Accenture managing director, Oracle Cloud, and Aaron Wright, Accenture senior manager, Oracle Cloud, discuss how Accenture helps clients map out a cloud strategy with Oracle’s suite of cloud applications.

Read their interview here

Friday Mar 06, 2015

Oracle Policy Automation in a Salesforce environment with Monad Solutions

Monad’s Oracle Policy Automation Connector for Salesforce.com provides integration between Oracle Policy Automation components and Salesforce.com business applications. It provides a simple method for mapping Salesforce.com data to policies modelled in Oracle Policy Automation, making it easy to deploy high performance guidance and policy-driven calculations into a Salesforce.com landscape.

Implementing Policy Automation with Monad Solution’s Salesforce connector enables a customer to extract complex business logic and calculations from bespoke Apex code on the force.com platform and capture that logic in Word and Excel documents, which are then executed by Policy Automation in the Oracle Service Cloud. This reduces implementation and maintenance costs, and bridges the gap between business users and developers. Several videos demonstrating the use of the connector can be found here.

Monad Solutions are Oracle implementation partners who excel in the implementation and integration of Oracle Policy Automation. Please contact Louise.Doherty@MonadSolutions.com for further information.

Thursday Feb 19, 2015

“Why Oracle Thinks It’s a Lead Horse in Digital Marketing”

Oracle acquired Responsys one year ago. At that time Gartner’s Julie Hopkins reported that the acquisition would make Oracle the “lead horse in the race” against Abode, Salesforce, and IBM. In this article, Dom Nicastro of CMSWire checked in to see if Hopkins was right and how the integration was going.

It takes some settling in after an acquisition, so 2015 is the year that Oracle will put the addition to its portfolio into action.

According to Steve Krause, group vice president of product management for the Oracle Marketing Cloud, Oracle is working on some major integrations. One of the first is Responsys’ Push IO, a push notification platform, which is integrated into the Oracle Responsys Marketing Suite.

Nicastro reminds his readers that Oracle bought Eloqua for B2B marketing automation capabilities, and then acquired Responsys to do the same for B2C.

Read Dom Nicastro's article here

Tuesday Feb 17, 2015

Winning the Customer Experience Race with Accenture

Visit or download the Winning the Customer Experience Race Infographic from Accenture and find out how you can best meet your customers expectations, while increasing revenue, in a 4 steps plan!

Sunday Feb 01, 2015

Customers' Success with Oracle Service Cloud

Organizations all over the world are modernizing customer experiences by delivering service, lowering costs, and providing strategic value to the business with the help of Oracle Service Cloud #CX http://ora.cl/fRN

Customer Concepts - Social Cross Channel White Paper

All roads lead to customer. Are you treading every path to engage with them ? Visit this page and download the Customer Connected Journey white paper.

Monday Jan 26, 2015

New Oracle CPQ Cloud partner in EMEA: The Walpole Partnership !

We are pleased to introduce a new member to the Oracle PartnerNetwork CX community : The Walpole Partnership are specialists in Oracle BigMachines CPQ Cloud implementations. 

Based in the UK, their customer base and partnerships cover Europe, the Middle East and India, and the company has a global reach. All consultants have a strong background in enterprise level CPQ - either with global clients, or with local one's - from working for BigMachines.

Services range from full end-to-end implementations to expert CPQ resources that can enhance a client or partners project team.  They can support all phases of a project from pre-sales engagement, business analysis and system design as well as technical development and advanced customisation.

The Walpole Partnership also provide Oracle CPQ Cloud Yellow Belt and Blue Belt training courses via Oracle University.

To get in touch please email andy@walpolepartnership.com or call on +44 (0)208 123 9966 or +44 (0)7974 149362

Wednesday Dec 17, 2014

Oracle Service Cloud December 2014 Newsletter is here!

Read this quarter’s Oracle Service Cloud Product Update for more detail on a stronger cobrowse integration between Oracle Service Cloud and LiveLOOK technologies, information on the upcoming Modern Service Experience in Las Vegas, specifics on the November 2014 product release, highlights on the Enhanced Console, a white paper on increasing self-service deflection rates by analyzing gaps in your knowledge base, and many other helpful articles and resources.

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