Friday Mar 06, 2015

Oracle Policy Automation in a Salesforce environment with Monad Solutions

Monad’s Oracle Policy Automation Connector for Salesforce.com provides integration between Oracle Policy Automation components and Salesforce.com business applications. It provides a simple method for mapping Salesforce.com data to policies modelled in Oracle Policy Automation, making it easy to deploy high performance guidance and policy-driven calculations into a Salesforce.com landscape.

Implementing Policy Automation with Monad Solution’s Salesforce connector enables a customer to extract complex business logic and calculations from bespoke Apex code on the force.com platform and capture that logic in Word and Excel documents, which are then executed by Policy Automation in the Oracle Service Cloud. This reduces implementation and maintenance costs, and bridges the gap between business users and developers. Several videos demonstrating the use of the connector can be found here.

Monad Solutions are Oracle implementation partners who excel in the implementation and integration of Oracle Policy Automation. Please contact Louise.Doherty@MonadSolutions.com for further information.

Thursday Feb 19, 2015

“Why Oracle Thinks It’s a Lead Horse in Digital Marketing”

Oracle acquired Responsys one year ago. At that time Gartner’s Julie Hopkins reported that the acquisition would make Oracle the “lead horse in the race” against Abode, Salesforce, and IBM. In this article, Dom Nicastro of CMSWire checked in to see if Hopkins was right and how the integration was going.

It takes some settling in after an acquisition, so 2015 is the year that Oracle will put the addition to its portfolio into action.

According to Steve Krause, group vice president of product management for the Oracle Marketing Cloud, Oracle is working on some major integrations. One of the first is Responsys’ Push IO, a push notification platform, which is integrated into the Oracle Responsys Marketing Suite.

Nicastro reminds his readers that Oracle bought Eloqua for B2B marketing automation capabilities, and then acquired Responsys to do the same for B2C.

Read Dom Nicastro's article here

Tuesday Feb 17, 2015

Winning the Customer Experience Race with Accenture

Visit or download the Winning the Customer Experience Race Infographic from Accenture and find out how you can best meet your customers expectations, while increasing revenue, in a 4 steps plan!

Sunday Feb 01, 2015

Customers' Success with Oracle Service Cloud

Organizations all over the world are modernizing customer experiences by delivering service, lowering costs, and providing strategic value to the business with the help of Oracle Service Cloud #CX http://ora.cl/fRN

Customer Concepts - Social Cross Channel White Paper

All roads lead to customer. Are you treading every path to engage with them ? Visit this page and download the Customer Connected Journey white paper.

Monday Jan 26, 2015

New Oracle CPQ Cloud partner in EMEA: The Walpole Partnership !

We are pleased to introduce a new member to the Oracle PartnerNetwork CX community : The Walpole Partnership are specialists in Oracle BigMachines CPQ Cloud implementations. 

Based in the UK, their customer base and partnerships cover Europe, the Middle East and India, and the company has a global reach. All consultants have a strong background in enterprise level CPQ - either with global clients, or with local one's - from working for BigMachines.

Services range from full end-to-end implementations to expert CPQ resources that can enhance a client or partners project team.  They can support all phases of a project from pre-sales engagement, business analysis and system design as well as technical development and advanced customisation.

The Walpole Partnership also provide Oracle CPQ Cloud Yellow Belt and Blue Belt training courses via Oracle University.

To get in touch please email andy@walpolepartnership.com or call on +44 (0)208 123 9966 or +44 (0)7974 149362

Wednesday Dec 17, 2014

Oracle Service Cloud December 2014 Newsletter is here!

Read this quarter’s Oracle Service Cloud Product Update for more detail on a stronger cobrowse integration between Oracle Service Cloud and LiveLOOK technologies, information on the upcoming Modern Service Experience in Las Vegas, specifics on the November 2014 product release, highlights on the Enhanced Console, a white paper on increasing self-service deflection rates by analyzing gaps in your knowledge base, and many other helpful articles and resources.

Wednesday Dec 10, 2014

Oracle and Oracle Partners Help Midsize Organizations Quickly and Easily Migrate to Oracle Sales Cloud

The rise of the always-connected customer, third-party data providers, and data-driven marketing has significantly increased the amount of customer data available to sales teams. To capitalize on the opportunities this wealth of data presents, growing midsize organizations often need to migrate to more advanced customer relationship management (CRM) solutions that can use the data to increase sales and optimize efficiency through enhanced mobility, analytics, partner relationship management, and industry-specific capabilities. Oracle’s new Oracle Accelerate for Oracle Sales Cloud simplifies and streamlines such migrations, enabling partners to help customers quickly and easily transform their sales operations with Oracle Sales Cloud.

News Facts

To simplify and streamline CRM migration, Oracle has introduced Oracle Accelerate for Oracle Sales Cloud, a new solution that enables partners to minimize business downtime for customers migrating to Oracle Sales Cloud.With Oracle Accelerate for Oracle Sales Cloud, Oracle PartnerNetwork (OPN) partners can help midsize customers accelerate transitions from incumbent CRM providers and reduce complexity in the migration process, while enhancing data integrity.The program offers rapid implementation tools, templates, and process flows to reduce time to productivity by simplifying the migration to Oracle Sales Cloud. In some cases, customers can be migrated to Oracle Sales Cloud in just a few weeks.
With the transition complete, midsize organizations can benefit from the enhanced mobility, analytics, partner relationship management, and industry-specific solutions delivered by the Oracle Sales Cloud.

By providing a simple, intuitive, insight-driven, and mobile-enabled solution, Oracle Sales Cloud equips sales teams with the processes, tools, and resources they need to help increase sales, reporting capabilities, and customer understanding.

Additionally, customers can leverage powerful integrations with other best-of-breed customer experience (CX) applications including Oracle CX Cloud’s Oracle Marketing Cloud, Oracle Social Cloud, Oracle Service Cloud, and Oracle Configure, Price, and Quote Cloud (Oracle CPQ Cloud) solutions.
Part of Oracle Applications Cloud, Oracle CX Cloud applications empower organizations to improve experiences, enhance loyalty, differentiate their brands, and drive measurable results by creating consistent, connected, and personalized brand experiences across all channels and devices.
Sixteen Oracle partners, including Hitachi Consulting, BPI OnDemand, and Enigen UK, now offer Oracle Accelerate for Oracle Sales Cloud, with more partners expected to offer the solution over the coming months.

Supporting Quotes

“We are excited to see so many partners embrace Oracle Accelerate for Oracle Sales Cloud. Clearly the market is looking for fast ways to migrate from legacy systems, and our partners are embracing this trend,” said Steve Cox, vice president, midsize applications business, Oracle. “These fast migrations help our midsize customers rapidly transform their sales organizations with a new set of capabilities designed to enhance sales team efficiency and help drive revenues.”

“Our customers are asking for much more than a pipeline tool. They demand real productivity gains,” said Fred Wilkinson, managing director, BPI OnDemand. “Thanks to Oracle Sales Cloud, we now have access to insights anywhere, anytime, and on any device, which has enabled us to improve sales productivity.”

“We’ve created accelerators right across Oracle’s customer experience suite to help midsize enterprises simply and easily move to Oracle Sales Cloud, Oracle Marketing Cloud, and Oracle Service Cloud from other cloud-based applications,” said Alex Love, managing director, Enigen UK. “We’ve tested them in our own business and designed a blueprint to ensure every project is quick and cost effective.”

Find more details here

Oracle partner IGEPA IT-SERVICE GmbH helps HUF HAUS switching from Oracle CRM on Demand to Oracle Sales Cloud

The company HUF HAUS, a European market leader in the field of modern half-timbered architecture and one of the most advanced firms in the prefabricated housing industry, has used Oracle CRM on Demand for many years, in order to manage the complex sales activities of the sales staff in the show houses and of the headquarter in Hartenfels. Due to new requirements, such as the mobile use of CRM and of Outlook Integration, the company decided to change to the Oracle Sales Cloud.

A key role in this decision was certainly played by the positive collaboration among all members and parts involved in the sales phase: the Oracle sales and pre-sales teams, the Oracle Gold partner for implementation, IGEPA IT-SERVICE GmbH, with its sales and pre-sales teams and the partner Conemis AG, which will take care of the data migration from CRM on Demand to Oracle Sales Cloud.

“We are used to work with an eye on the future and to always think one step ahead. This is not only important for the continuous and careful development of our houses, but also for the technical programs, that help us cope with our daily work. With the Oracle Sales Cloud we are making a very important step towards the future, with regards to new Outlook functionality, availability on mobile end devices and user friendliness”, explains Georg Huf, Managing Director of HUF HAUS.

IGEPA IT-SERVICE GmbH is one of the German market leaders for implementation of the Sales Cloud. On the one side, the company has established partnerships with specialist providers, such as with Conemis AG for data migration, in order to be best prepared for any kind of customer requirements. On the other side, the course for the implementation of the, at that time new on the market, Oracle Sales Cloud was already set more than two years ago. Thus, the employees could be trained in all areas of the Sales Cloud. Thanks to this forward-looking attitude, IGEPA IT-SERVICE GmbH was awarded with the “Oracle Applications Partner of the Year 2013”

Monday Dec 08, 2014

Become an OPN Silver Level Member at No Cost!

Are you interested in becoming an Oracle PartnerNetwork Silver level member? 

As part of the launch of OPN Cloud Connection, we are offering an exclusive promotion to our community members: a free one-year Silver level membership. This opportunity is only availble for the first 500 companies applying for this promotion and joining OPN for the first time.*

If you are interested in taking advantage of this one-time only offer, please complete this form and include your contact information. One of our Partner Business Center representatives will review your form and contact you with instructions on how to join OPN at the Silver level. Take advantage of this promotion and save USD 500!

Silver Level Membership Benefits

  • Refer Oracle Cloud opportunities and earn referral fees
  • Eligible to publish on Oracle Cloud Marketplace & AppCloud Marketplace
  • Resell Oracle 1-Click Technology portfolio
  • Access free online training and go-to-market resources
  • Oracle partner logo and branding
  • Partner Business Center assistance

Friday Nov 21, 2014

Modern Marketing Essentials: Data Management Guide

From cleansing basics to Sci-Fi worthy activation, your data just want to be loved...

No matter what state your marketing data is in, there's always room for improvement and empowerment.

Read the: Modern Marketing Essentials Guide to Data Management

In these pages, you'll find just the right data you need to:

  • Analyze what state your data is in now
  • Discover what potential is just waiting to be sprung
  • Use your data in wise and wonderful ways

Look at this Laundry List of Data Discipline Advantages

A solid plan for how you take in, process, handle, and apply data can bring about amazing results. With the right integrated technology, you could power sci-fi marketing actions like:

  • Preference & persona-driven dynamic messaging
  • Just-in-the-nick-of-time promotion
  • Cross-channel personalization
  • Predictive ad placement
  • And more crazy cool things

Wednesday Nov 19, 2014

Riverland Reply Receives Oracle Excellence Award Germany 2014!

We are delighted to inform you that Oracle CX partner Riverland Reply received the Oracle Excellence Award Germany 2014 during the Frankfurt Oracle Partner Day.

Headquarted in Munich, Riverland Reply is a market leader in technical Oracle solutions and services focusing on CRM, CRM online and BI, with emphasis on Cloud, Big Data, Social and Mobile Business Solutions.

Riverland Reply can proud themselves of being awarded with the Excellence Award Germany 2014 for Specialized Partner of the Year in the category Oracle Cloud in recognition of the firm’s specialized delivery of cloud-based solutions and services using Oracle technology.

The award - a great acknowledgement of the successful projects performed in 2014 for customers in the Automotive, Media, Pharma and Travel/Transportation markets - recognizes Riverland Reply for its commitment to deliver innovative, specialized solutions and services based on Oracle software and hardware.

Riverland Reply, which considers the Oracle CX and Cloud Offering as a key area for its future growth, is the first Oracle partner in Germany having successfully achieved all certifications for Sales, Marketing, Social and Service Cloud implementation

Sunday Nov 09, 2014

T H March Seeks to Redefine the Jewellery Insurance Customer Experience with Oracle Cloud and Enigen UK

London based T H March is the UK’s largest and most experienced firm of insurance brokers specializing in all aspects of insurance for the jewellery trade, with 60% of the commercial market and tens of thousands of consumer clients.(...) Neil McFarlane, Managing Director at T H March, was recently an executive customer speaker in an Oracle OpenWorld session devoted to strategies for adopting Modern Best Practice in high-growth organizations. Modern Best Practice exploits new capabilities made possible by emerging technologies—Cloud, Mobile, Analytics, Social, The Internet of Things, and Big Data—to enable organizations to achieve more, faster and with less resources.

“Insurance by nature is an impersonal business,” says Neil. “You don’t get a tangible product. You get a piece of paper with a promise. Our antiquated manual processes had become shockingly inadequate. For example, once a year we write to our clients and, essentially, ask for money. Those letters began with, ‘Dear valued client’. No personalized salutation. In this day and age, that’s inexcusable. It wasn’t difficult to work out we had a bit of a problem. We needed to change that dynamic.” (...)

When he began searching in earnest for new approaches to sales and marketing in 2011, Neil was T H March’s Sales and Marketing Director. Oracle wasn’t on his list because he believed the company only worked with large clients and not small but growing firms like T H March with its 100 employees. Neil’s opinion was swayed after attending an Oracle Eloqua marketing automation solution road show. While he was quick to appreciate  the solution’s capabilities and ease of use, he simultaneously became aware that they would need to adopt an overarching strategy to modernize not just marketing but also sales and social relationship management.

“Oracle demonstrated immediately that they really did get what we are trying to achieve,” says Neil. “They were the only company who understood our main driver was marketing automation, not basic CRM. They also fully involved Enigen, our implementation partner from the very outset, so that together they always seemed to be 1 or 2 steps ahead of the competing vendors.  Oracle and Enigen were the only vendor team that took the time to understand what our needs were and personalized a solution to those requirements.” TBC

Read the full article here

Thursday Oct 30, 2014

The Six Laws of Customer Experience (Video)

This video (from Bruce Temkin - Customer Experience Matters) explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.

Saturday Oct 11, 2014

Mobility Independence with Disconnected Mobile App for Oracle CRM On Demand

Have your sales and/or service teams followed the mobile technology evolution from laptop to iPads, iPhones, BlackBerrys, Android phones & tablets or even Windows mobile devices? Does it now make sense to provide guaranteed mobile access to your Oracle CRM on Demand solution with a fully ‘disconnected’ mobile app?

Recently, iEnterprises released the horizontal version of DMS (Disconnected Mobile Sales for Life Sciences) for all Oracle CRM On Demand customers. Its versatile mobile enterprise app—Swift MEAP— offers flexible configuration options and key features that enable users full offline mobile access to Leads, Accounts, Contacts, Activities, etc. In fact, any object from CRM On Demand including Custom Objects. This mobile enterprise application platform has advanced functionality, such as signature and photo capture.

Business Benefits

  • Every Time, Anytime Connectivity On & Offline: The Swift MEAP application is fully functional on or offline, even without a cell phone signal.
  • Instant Data Access: No cache or browser wait, with CRM On Demand data in a snap. Data is stored locally and changes are synchronized with the data source through the Swift MEAP server.
  • Quick Online Activation: The Swift MEAP client application can be deployed and activated ‘over the air’ with a simple download.
  • Easy to update and maintain:  Swift MEAP requires no scheduled maintenance saving down time and reducing IT costs. Complimentary System Administrator training is provided as part of the implementation.

Contact: Mark Creasey, CEO iEnterprises (+1 979 792 8152 or +44 7768 241 607) https://www.linkedin.com/company/ienterprises

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