Thursday Jul 21, 2016

Enigen & Oracle customer testimonial - The Prince's Trust

Watch Enigen UK latest Customer Testimonial Video – The Prince’s Trust

Hear their Digital Transformation story and how Enigen are using Oracle Service Cloud to improve efficiencies and streamline the Prince’s Trust processes to create a more efficient and effective method of Digital communication with young people.

Oracle Policy Automation and Oracle WebCentre are also components of the Digital Transformation, a transformation taking place over 3 years…

The Aim - to reach and help another 1 million young, disadvantaged people in the next 10 years!

Tuesday Jul 19, 2016

NEW! Introducing Sales.com : the Performance Selling blog!

As we work to build a strong voice and presence in the market, we recognize the need to create fresh content on a regular basis.  As a result, we created Sales.com, The Performance Selling Blog.

This blog is dedicated to sharing thought leadership, best practices, enabling technologies, and perspectives to help sales leaders achieve their numbers and create a performance-driven sales organization.  

Visit and share with your customers!

Friday Jul 15, 2016

Spotlight on CONSALTA – Cloud business enablement consultancy for IT System Integrators

Every day the Consalta team is looking at what's happening in the technology industry and how B2B vendors are embracing the digital transformation, starting with their cloud solutions integration. Cloud has become THE CORE engine driving digital transformation in organizations of any shape and size.

Almost 80% of business buyers conduct more than half of their research online before making a purchasing decision. They are opting for digitally led experiences and content consumption related to their business throughout their full buyer journey.

Consalta believes that there's never been a better time for ICT vendors. They already helped hundreds of technology partners from around the world to build and grow their cloud business. They’d be delighted to start the conversation with you!

Take your first step by going through their free Cloud Index Assessment. You can contact the CONSALTA Team or get more insights about your cloud business maturity and readiness here.

Monday Jul 04, 2016

Conversion rates more than double after Optima Health adds the BlueLeap Connector.

BlueLeap LLC, a Gold level member of Oracle PartnerNetwork with Oracle Service Cloud specialization, announced the strong results Optima Health experienced, including increased conversion rates and sales, during Open Enrollment after implementing the BlueLeap Connector with 2-way SMS capability. 

BlueLeap’s flagship product, The BlueLeap Connector, available on the Oracle Cloud Marketplace, rapidly integrates SMS (2-way) into the Oracle Service Cloud framework creating a seamless and familiar channel that can be used as simply as email.

Read about this in the Digital Journal.

Al Mazroui simplifies business process with Oracle CPQ Cloud and KPIT

Al Mazroui - ICAS, spread across U.A.E and gulf region, builds and supplies Automation latest technology as well as cables and low current systems. With ever-expanding business operations and growing customer base, they were facing challenges with their ageing system that used manual spreadsheets for quoting.

Keeping in mind Al Mazroui's scenario, KPIT recommended Oracle CPQ Cloud which provided flexible and scalable solution and also advised Integration of batch inventory transactions from legacy ERP using Oracle Sales Cloud (OSC) CRM solutions for standardization and optimization of business processes.

For more details on the case study, please click here.

Visibility into new SaaS functionality: June update

Review this Cloud User Announcement to learn about new SaaS functionalities updated in the last 30 days. The announcement includes a list of affected product areas with links to the associated RCDs and What’s New documents to read about this month’s recent changes.


EMEA Partners: free trial accounts for ICS, PCS, IoT and PaaS for SaaS

Oracle offers free PaaS accounts for partners located in Europe, Middle East and Africa.  

This is a great opportunity to test these development and extension tools, especially Integration Cloud Services (ICS) which facilitates cross applications' integration!

Friday Jun 17, 2016

Video: Travel Republic boosts customer engagement 100% with Oracle Marketing Cloud

Travel Republic uses Oracle Marketing Cloud to boost engagement 100% and create an improved customer experience using data to inform email campaigns while adding value by personally serving millions of customers at this UK online travel company.

Watch the new video here

Wednesday Jun 15, 2016

Schneider solves business pains with Oracle CPQ Cloud

Between 2004 and 2014 Schneider Electric acquired 130 companies. The result was an extremely complex IT to support Sales processes: 109 instances of ERP to integrate. It came to a point where, whilst providing the best products on the market, distributors considered doing business with Schneider too complicated. 

Schneider has put the complexity behind with Oracle CPQ Cloud. With consistent pricing across product portfolio, Schneider has significantly decreased the time to process orders. Realizing the benefits of the solution, Schneider is now planning to extend Oracle CPQ Cloud to commerce as well as it's extended network of partners and distributors. As we look forward to work with Schneider to enhance their experience, please feel free to share the success story with your prospects and customers.

Watch Schneider Customer Success video here and visit Oracle CPQ Cloud- Spotlight for more CPQ Cloud information and success stories

Tuesday Jun 14, 2016

Enigen improves Sales and Marketing efficiency by 20% with Oracle Sales Cloud

Read here how Enigen, a niche technology consultancy specializing in customer experience, relationship management, and business intelligence, with offices in the UK, Italy, and Brazil, successfully deployed Oracle Sales Cloud, improving Sales and Marketing Efficiency by 20% with Automated Processes and In-Depth Analytics.

Monday Jun 13, 2016

New video: T. H. March Grows Their Business with Oracle CX Cloud

"My role is Managing Director, which means in a sense I’m in charge of the strategic view of the company. To be able to grow the company and actively engage with our customers on the relevant channels with a relevant message, we had to go the digital route. 

The other vendors which we looked at kept showing us CRM systems. I didn’t want CRM, I wanted Marketing. When I saw the power and the functionality which they gave us, Oracle really was the only logical choice. The Oracle CX platform is a journey; it started with automated marketing, looking at nurture programs and lead scoring, then developed into full blown Oracle CX platform. 

We’re learning all the time, and thats the beauty of the platform—its very adaptable. The part I’m enjoying the most is the SRM platform, the social. It really enables us to develop TH March’s brands in quite an efficient, easy manner. 

I think the Oracle CX platform is changing us to be a more personal company to our customers."

Watch here

Monday Jun 06, 2016

Sapporo brews new beers - and new customers - with Oracle Social and Marketing Cloud ingredients

In Japan, the word “Sapporo” is synonymous with beer history. In this Forbes article, read how Sapporo reinvents the brewing business with the support of Oracle Social and Marketing Cloud. 

Bajaj Finserv responds to 95% of daily queries, reduces complaints by 50% with Oracle Social Cloud

"By automating social listening and monitoring with Oracle Social Cloud, we now respond to customer feedback in real time across multiple social media channels rather than using an agency model. This enabled us to reduce complaints on social media by 50% and enhance service quality." said Rinku Anand, Senior Manager, Customer Experience, Bajaj Finserv.

Read how Bajaj Finserv, one of the most diversified, non-bank financial services companies in India, responds to 95% of daily queries instead of 80%, reduces complaints by 50%, and improves Customer Service with Oracle Social Cloud.

Gamesys (UK) achieves exponential growth with Oracle Service Cloud

"Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providing excellent 24/7 customer support without over-burdening our contact center by increasing self-service and proactive chat."  said Litherland, Member Services Operations Analyst, Gamesys Ltd.

Read how Gamesys, an award-winning online gaming company that develops, designs, and operates leading gaming sites and apps including Jackpotjoy Slots, Virgin Games, Sun Bingo, and Caesar’s Casino, achieved exponential growth with flexible, multi-channel, Cloud Customer Experience from Oracle.

Friday Jun 03, 2016

Tukuoro for Oracle Sales Cloud empowers mobile workforce with voice recognition

Tukuoro, an Oracle Sales Cloud Partner, is an innovative easy to use mobile workforce data input solution. Actually making voice work!

Its solution is set to change the way people handle data input\extraction – offering a smart alternative to tedious typing, late updating or not updating at all. Just Talking!

For sales people, Tukuoro uses your voice, intelligently formats and processes it, and inserts it accurately into Oracle Sales Cloud. Using a robust dynamically self-improving engine, Tukuoro improves the data accuracy and is customized to match your customers specific terminology and context.

Tukuoro enables smoother business data flow, practically at real-time allowing managers to make smart and more accurate business decisions.

Visit www.tukuoro.com  to find out how voice is set to be the next User Interface, which will help to increase user adoption of sales cloud with no effort and no hassle. Just talking on-the-go.

Tukuoro integrates and supports Oracle Sales Cloud with minimal set up time and zero training for the end user and is agnostic to any language.

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