Friday Feb 17, 2017

New Service Cloud customer stories materials!

Five new videos, captured at Open World and at a customer location, are now available for you to promote to your customers and prospects. These are some great stories – let’s get them out there!

More great Oracle Service Cloud Customer Stories on YouTube here

Thursday Feb 16, 2017

Bangkok Airways takes customer service to the cloud!

In this article, ComputerWeekly.com shows how Bangkok Airline is the latest Southeast Asian organization to harness cloud-based software to improve customer services, deploying Oracle Service Cloud.

Read the full story here

Tuesday Feb 07, 2017

Modern CX Conference (Las Vegas): EMEA Customer Discount

Do you have customers interested in our Modern CX Experience Conference (Las Vegas), 25-27 April?

There's a discount code for EMEA customers who want to register early. It's DSSEB17 (expires 28 Feb).

Flowserve achieves 95% on-time quotes & boosts quote throughput 2.5x with Oracle CPQ Cloud

Oracle CPQ (formerly BigMachines) customer, Flowserve, has experienced great success. This case study showcases how the easy to deploy solution was up and running quickly, enabling efficiency across the organization.

Read the case study

Tuesday Jan 17, 2017

TeamSportia is launched on the Oracle Commerce Cloud Platform (with Responsys and Social Cloud)

Swedish sports retailer launches multi-country site using Commerce Cloud, Social Cloud, and Responsys.

TeamSportia is one of Sweden’s leading sports retailers for people who enjoy sports and an active lifestyle. With approximately 100 stores, the company has doubled sales to more than SEK 2 billion since its founding in 1989.

LODON, an Oracle Gold Partner, used APIs to develop functional extensions for chat and currency conversion and worked closely with Klarna to build a payment gateway extension for Sweden, Norway and Finland. The combination of Commerce Cloud, Social Cloud, and Responsys provides a seamless customer experience across multiple touch points, on a platform that will scale with the business.

Check out the beautiful site that is now active on the Oracle Commerce Cloud platform

Wednesday Jan 11, 2017

KPMG achieves OPN Cloud Elite Status!

KPMG recently achieved OPN Cloud Elite Partner status. Its success is due in large part to its investment in Oracle Cloud, their depth and breadth of expertise, and ability to provide comprehensive solutions to our joint customers. KPMG is at the forefront of a maturing cloud marketplace and well-positioned to share their leading practices from decades of experience solving their clients’ most pressing business challenges.

Learn more about the partnership

Now Live! Partner Service Cloud

We're pleased to announce phase 1 deployment of Oracle Service Cloud for partners and our partner-facing support teams. The new “Partner Service Cloud” aligns all Partner Support Teams under a centralized support management platform, bringing standardization and efficiency across the support organization and new support channels for partners.

Powered by Oracle Service Cloud, OPN members now have convenient access to:

  • Self-Service Answer Search: Get answers to your most common questions, and FAST!
  • Form-Based Support Requests: Ask Oracle to contact you by simply logging a request online
  • Support History: View details and outcomes of past service requests
  • Enhanced Chat Functionality: Upload attachments to chat conversations
Read about the announcement here.

 

Uflex Cuts Sales Time by Half and Converts 40% More Leads with Oracle Sales Cloud (Implementation Partner – KPMG)

“Oracle Sales Cloud’s easy to use features and end-to-end process capabilities give it a clear edge over Salesforce.com and Microsoft. We have gained a 360-degree view of customer profiles, cut our sales closure time in half, boosted lead conversion by 40%, and increased sales productivity by 20%.”

— Ravi Ramakrishnan, Global CIO, Uflex Ltd – Global Film Business

Read more about it here.

Monday Jan 09, 2017

Delighting customers at Panasonic Computer Products Europe

In this short but impressive video, see how Oracle CX Cloud is central to growth and customer satisfaction at Panasonic Computer Products Europe, in a successful project delivered by our partner Boxfusion Consulting UK.

Wednesday Dec 21, 2016

SAP/ERP to Oracle Service Cloud: rapid data migration and synchronization with conemis tools

Another success story of connecting SAP/ERP Business Suite to Oracle Service Cloud with conemis data integration tools for a leading producer and distributor of lamps and LEDs in Europe together with Oracle’s partner Cloud CX!

The highlights of this project were:

  • Initial data load from one SAP source application to Oracle Service Cloud within 3 days
  • Full data scope including the data cleansing, transformation of several picklists and filtering of data covered automatically by conemis
  • Integration of Service Cloud with Avaya IP telephony
  • Permanent data synchronization after go-live from SAP to Oracle Service Cloud
  • Successful cooperation with Cloud CX as implementation partner

For more information about this project or other references in data integration and migration, please download the factsheet or contact conemis directly.

Monday Dec 12, 2016

Asia Cuanon approves orders 25% faster with Oracle Sales Cloud

By gaining a complete view of customer data and sales activities with Oracle Sales Cloud, Asia Cuanon can rapidly provide relevant building solutions to customers, leading to a 10% increase in win rate. They also enhanced the customer experience by reducing order approval cycle by 25% and delivery cycle by 15%.

Read more about it here.

Denon + Marantz delights streaming music listeners with Oracle Service Cloud and IoT

The demand for wireless speakers has exploded with music being streamed rather than be played locally from a CD or laptop. Denon + Marantz had to answer the following questions:

  • How could the installation of their connected speakers be simplified?
  • How to simplify user selection of streaming music providers and songs?
  • How could speaker outages and service calls be minimized?
  • How could the music listening experience be enhanced and personalized?

Denon + Marantz chose Oracle Service Cloud to analyze customer service data from IoT-enabled devices. This identifies any anomalies in the device data and device malfunctions. Denon + Marantz then uses Oracle Service Cloud to analyze the customer data, identify issues and route them to the appropriate customer support. The response could range from an email or phone follow-up to proactively sending a replacement device.

Read the full NetworkWorld article here

Thursday Dec 08, 2016

The Digital & Social eBook for Oracle Partners is out!

Ever wondered how to attract new customers by leveraging the last Digital and Social capabilities? Maximize your unique value proposition's visibility on Linked In or Twitter? Create modern infographics or video's that will capture attention? Increase your social selling rate?

We are proud to introduce the new Digital & Social eBook for Oracle Partners which summarize, in an easy to read format, the key elements of a successful Digital Marketing strategy, with many "how to?", best practices and practical examples.

Download your free copy today and watch the teaser video!

Tuesday Dec 06, 2016

2degrees Mobile success story with Oracle Service and Social Cloud

2degrees Mobile cuts email inquiries by 20%, handles up to 40% more chats per day and reduces social media headcount need by 30%

"We selected Oracle Service Cloud and Oracle Social Cloud because the solutions offered more flexible licensing model and provided comprehensive coverage for all channels. The solutions are also easy to use and scalable, supporting our future roadmap". - Peter Doherty, Head of Service Development, 2degress Mobile Ltd.

Read the full article

Tuesday Nov 29, 2016

Tilkee: innovation in Business Proposal management for Oracle Sales Cloud or Eloqua

Tilkee is a cloud based Business Proposal solution which gives companies the opportunity to track the business proposals they are sending out.

Using Tilkee, sales organizations are able to increase their efficiency and boost prospects’ follow-ups. Architected and build to leverage Oracle Sales Cloud and Eloqua capabilities (see Oracle Marketplace), Tilkee helps dealing with qualified leads and proactively recommends follow-up activities, generating sales increase of up to 30 percent!

 

With Tilkee, companies are able to identify how the market interacts with their own content and, consequently, to improve it until it becomes best-in-class. Its management features allow building robust processes through deeper analysis of team performance, enabling sales and marketing teams to re-connect. A unique link of each prospect is generated by uploading documents on the app, providing an interface for more efficient proposal tracking. The real time alerts and tips ensure that end users receive a notification as soon as a prospect reads the content that was sent to him, while other information including total time spent on reading, time spent on each page, document read, etc. is also recorded for later analysis.

Visit www.tilkee.fr for more information

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