Friday Jun 17, 2016

Video: Travel Republic boosts customer engagement 100% with Oracle Marketing Cloud

Travel Republic uses Oracle Marketing Cloud to boost engagement 100% and create an improved customer experience using data to inform email campaigns while adding value by personally serving millions of customers at this UK online travel company.

Watch the new video here

Wednesday Jun 15, 2016

Schneider solves business pains with Oracle CPQ Cloud

Between 2004 and 2014 Schneider Electric acquired 130 companies. The result was an extremely complex IT to support Sales processes: 109 instances of ERP to integrate. It came to a point where, whilst providing the best products on the market, distributors considered doing business with Schneider too complicated. 

Schneider has put the complexity behind with Oracle CPQ Cloud. With consistent pricing across product portfolio, Schneider has significantly decreased the time to process orders. Realizing the benefits of the solution, Schneider is now planning to extend Oracle CPQ Cloud to commerce as well as it's extended network of partners and distributors. As we look forward to work with Schneider to enhance their experience, please feel free to share the success story with your prospects and customers.

Watch Schneider Customer Success video here and visit Oracle CPQ Cloud- Spotlight for more CPQ Cloud information and success stories

Tuesday Jun 14, 2016

Enigen improves Sales and Marketing efficiency by 20% with Oracle Sales Cloud

Read here how Enigen, a niche technology consultancy specializing in customer experience, relationship management, and business intelligence, with offices in the UK, Italy, and Brazil, successfully deployed Oracle Sales Cloud, improving Sales and Marketing Efficiency by 20% with Automated Processes and In-Depth Analytics.

Monday Jun 13, 2016

New video: T. H. March Grows Their Business with Oracle CX Cloud

"My role is Managing Director, which means in a sense I’m in charge of the strategic view of the company. To be able to grow the company and actively engage with our customers on the relevant channels with a relevant message, we had to go the digital route. 

The other vendors which we looked at kept showing us CRM systems. I didn’t want CRM, I wanted Marketing. When I saw the power and the functionality which they gave us, Oracle really was the only logical choice. The Oracle CX platform is a journey; it started with automated marketing, looking at nurture programs and lead scoring, then developed into full blown Oracle CX platform. 

We’re learning all the time, and thats the beauty of the platform—its very adaptable. The part I’m enjoying the most is the SRM platform, the social. It really enables us to develop TH March’s brands in quite an efficient, easy manner. 

I think the Oracle CX platform is changing us to be a more personal company to our customers."

Watch here

Monday Jun 06, 2016

Sapporo brews new beers - and new customers - with Oracle Social and Marketing Cloud ingredients

In Japan, the word “Sapporo” is synonymous with beer history. In this Forbes article, read how Sapporo reinvents the brewing business with the support of Oracle Social and Marketing Cloud. 

Bajaj Finserv responds to 95% of daily queries, reduces complaints by 50% with Oracle Social Cloud

"By automating social listening and monitoring with Oracle Social Cloud, we now respond to customer feedback in real time across multiple social media channels rather than using an agency model. This enabled us to reduce complaints on social media by 50% and enhance service quality." said Rinku Anand, Senior Manager, Customer Experience, Bajaj Finserv.

Read how Bajaj Finserv, one of the most diversified, non-bank financial services companies in India, responds to 95% of daily queries instead of 80%, reduces complaints by 50%, and improves Customer Service with Oracle Social Cloud.

Gamesys (UK) achieves exponential growth with Oracle Service Cloud

"Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providing excellent 24/7 customer support without over-burdening our contact center by increasing self-service and proactive chat."  said Litherland, Member Services Operations Analyst, Gamesys Ltd.

Read how Gamesys, an award-winning online gaming company that develops, designs, and operates leading gaming sites and apps including Jackpotjoy Slots, Virgin Games, Sun Bingo, and Caesar’s Casino, achieved exponential growth with flexible, multi-channel, Cloud Customer Experience from Oracle.

Friday Jun 03, 2016

Tukuoro for Oracle Sales Cloud empowers mobile workforce with voice recognition

Tukuoro, an Oracle Sales Cloud Partner, is an innovative easy to use mobile workforce data input solution. Actually making voice work!

Its solution is set to change the way people handle data input\extraction – offering a smart alternative to tedious typing, late updating or not updating at all. Just Talking!

For sales people, Tukuoro uses your voice, intelligently formats and processes it, and inserts it accurately into Oracle Sales Cloud. Using a robust dynamically self-improving engine, Tukuoro improves the data accuracy and is customized to match your customers specific terminology and context.

Tukuoro enables smoother business data flow, practically at real-time allowing managers to make smart and more accurate business decisions.

Visit www.tukuoro.com  to find out how voice is set to be the next User Interface, which will help to increase user adoption of sales cloud with no effort and no hassle. Just talking on-the-go.

Tukuoro integrates and supports Oracle Sales Cloud with minimal set up time and zero training for the end user and is agnostic to any language.

Monday May 30, 2016

Forbes article featuring T-Mobile Netherlands' Oracle Service Cloud project implemented by The Knowledgebase Company

In this Forbes article, read how T-Mobile Netherlands learned from a PR crisis and became a smarter company with the power of Oracle Service Cloud and the support of our Dutch partner The Knowledgebase Company (TKC).

Accelerate your Cloud business with the "Marketing Essentials for Partners"

As part of your OPN membership, you have access to new and improved marketing tools for your own managed campaigns.

These essential tools are bundled into Marketing Kits for both Oracle Cloud and On-Premises solutions. Each kit provides resources such as Partner Guidance Documents, eBlasts, Copy Blocks, Datasheets, and Whitepapers – all designed to help Oracle partners sell more, faster.

View this short video to see how the new marketing tools help drive more Oracle sales.

Tuesday May 17, 2016

Onboarding Oracle Social Cloud (SRM) with Orca Social

Are you struggling to close your Social Cloud deals, because you don’t have a good answer for the customer on what will happen after they sign? Did you have customers not re-newing as they haven’t been getting any value from the system? Yes? Well, read on.

Oracle has a long lasting tenure in the market as a trusted partner for technology solutions. Constantly innovating, Oracle did join the social media bandwagon and created a solid product offering for enterprises in need of a social relationship management platform. Big brand names like Lego, General Motors or NBC Sports have decided to bet on Oracle Social as their technical foundation.

However, success in social media is not only down to a solid platform. It is the combination of people with the right mind set towards social, guided by a well thought-through strategy and processes, underpinned by a reliable technology platform.

Oracle provides the platform; Orca Social helps your customer align it with processes and people. The players behind Orca Social know the Oracle platform inside out thanks to their former employment at Oracle and their experience as an Oracle Social Cloud customer. Given this background, our social DNA and our start­ up agility we feel comfortable enough to guarantee your customer’s success.

Oracle Social Cloud customers like TomTom and Wessex Water – find our customer success story here – have already worked with Orca Social to set up the platform, train key users and start driving real value for their organisations.

In the Orca Social Kick-Start Package for Oracle Social Cloud you’ll find out how exactly Orca Social can help you close more business and improve renewal rates.

Friday May 13, 2016

Capgemini’s Digital Customer Experience (DCX) coupled to Oracle CX Cloud leads to customer successes

Capgemini’s leading Digital Customer Experience (DCX) proposition is a proven approach to delivering transformational Customer Experience programmes.  With their unique collaboration with Massachusetts Institute of Technology (MIT), Capgemini understand how to apply digital transformation, no matter what business your customer is in.

Based on the Oracle CX Cloud portfolio, including Sales, Service and Marketing, plus Analytics capabilities; Capgemini understand how to integrate back-office solutions to digitally enable customer experiences and internal employee ways of working.  A leading UK postal services organisation and one of the world’s best known Scandinavian furniture \ home accessory retailers are already reaping the business benefits of their approach.

Capgemini’s consulting teams work with clients to understand (and sometimes redefine) business imperatives, B2B and B2C journeys.  Their Oracle delivery approach is called iUnify, which was created specifically for Oracle based implementations.

Capgemini understand that ‘add-on’ or loosely coupled CX implementations rarely deliver against business expectations.  Capgemini design customer experience from the outside-in and go deep into business \ operational processes leading to a truly transformational outcome.

Take a look at their Oracle Open World key note presentation by Didier Bonnet to learn more. The slides are also available hereAnd for more information, contact James Speer @ Capgemini.

Tuesday May 10, 2016

Do this one thing and your customer admins will LOVE you forever!

Hear from a long-time customer and super-administrator Kyle Snay as he demos a tip for configuring your admin navigation set within Oracle Service Cloud.

Share his tip with your customers’ administrators and save them time and stress with having to dig to find different configuration settings.

Read the customer guest blog post and log into the Community and subscribe to the "Customer Success Blog" to receive email notifications of future blog posts.

Monday May 09, 2016

New Sales Cloud and CPQ Cloud customer success videos

Two great new customer videos are available now. Share them with your customers and prospects!

Flowserve is using Oracle Sales Cloud and Oracle CPQ Cloud to enable their sales processes in Industrial Manufacturing. They wanted to consolidate applications and move them to the cloud. They also wanted their sales teams to be able to quote and contract complex products without having to get burdened by complexities.  Using Oracle CPQ and Sales Cloud helped them achieve their goals and link processes back into the back-end ERP solution, enabling their sales force able to "focus on selling products."

New Oracle Social Cloud Customer Videos

Watch these new Oracle Social Cloud Family Share customer videos:

FamilyShare driving hyper growth with Oracle Social Cloud: The FamilyShare network listens to their audience, which has resulted in an 85% increase in revenue and 570% growth of monthly readership over two years.

FamilyShare makes magic with Oracle Social Cloud: Another great take from FamilyShare, who taps into their audiences passion for family-friendly content.

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