Monday Feb 01, 2016

Oracle Sales Central now available to partners!

Oracle Sales Central is the go-to area for key enablement resources aimed to support partners through each phase of the Oracle Cloud Sales Cycle. Partners can use these pre-designed resources to enhance their own sales enablement practice through a mix of infographics, white papers, guides, templates, and more.

Check the now available product areas which include Oracle Sales Cloud, CPQ Cloud, Commerce Cloud, Service Cloud and Social Cloud (more products will be added soon!).

Wednesday Jan 13, 2016

Nestlé Special T wins the Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project

Nestlé Special. T won the Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project.

"With the implementation of Oracle cloud solution, we were able to achieve a clear picture of the brand experience of our members. All customer service tools have been integrated into a system, without limiting ourselves for the future. To achieve greater efficiency and automation budget terms and a greater customer focus, we have all areas integrated into our new CRM solution, "says Pascal Monnier (Nestlé Special. T). 

"The team has learned from big brother Nespresso yet found its own, uncompromising client-focused Customer Service on its feet. You can feel the people and you can feel the passion with which make the tea specialists Special.T from tea drinkers tea enthusiasts. 

Read the Special.T customer success story

Read the CMM Award report (German)

Tuesday Dec 22, 2015

Sopra Steria Consulting partner with cloud data integration specialist Conemis

Press Release: Sopra Steria Consulting, Germany and Conemis have formed a partnership to enable organizations to realize a smooth and reliable transition to Oracle Customer Experience (CX) applications in the cloud. Customers who are planning to move to the cloud from legacy applications such as Siebel, Oracle CRM on Demand, etc. benefit from a combination of premier Oracle CX consultancy expertise at Sopra Steria Consulting and a standardized migration process with tried and tested data migration software from Conemis.

This partnership targets mid-size and enterprise customers in the financial services, utilities and telecommunication industries who are evaluating Oracle CX applications.

Together the two companies offer a comprehensive package for transforming the Sales, Marketing and Service application landscape of large Europe-centered organizations into an effective, integrated and future-proof CX software suite. Sopra Steria Consulting enables customers to leverage the cutting-edge benefits of modern CX software. conemis realizes a fully aligned and smooth data conversion to the new CX software with their out-of-the-box tools. Together, these two strong Oracle partners deliver an integrated CX software solution for customers.

Sopra Steria Consulting’s extensive expertise in implementing digital transformation in vertical markets such as financial services is an ideal match for the specialization of Conemis in data migration and integration of Oracle CX cloud applications. The combination of the skill sets of Sopra Steria Consulting and Conemis is a solid base for implementing reliable and smooth digital business transformations for enterprise clients.” says Omid Afaghi, Managing Director of Conemis.

Together with conemis we are sure to provide high value during transformation projects for our customers due to our proven abilities concerning the complete scope of migration topics.” says Christof Scheidgen, CRM Unit Manager Banking at Sopra Steria Consulting

Cloud delivery of enterprise applications poses new challenges when it comes to integrating applications into existing system landscapes. With this partnership we are able to provide an inclusive and coherent transfer of data, across diverse data centres and data models, promoting a cloud-borne approach to data integration.

Dr. Daniel Rolli, CEO of Conemis states that "Sopra Steria is one of the strongest Europe-wide partners for digital transformation. We are proud to complement their expertise with our leading data conversion technology and knowledge. Our combined offering is a one-stop solution for transitioning to a true cloud solution for Customer Experience that any organization operating across Europe should consider.“

“The excellent applications and unique experience of conemis are a strong asset for our customers we are very happy to offer them from now on together with our deep knowledge of our key industries.” adds Dr. Elmar Stenzel, CRM Community Head, Sopra Steria Consulting.

Conemis is a software and consulting company specialized in the area of data integration for enterprise cloud applications. Conemis as an ISV partner of Oracle is a leading provider of connectors and automated tools for data migration, data synchronization and data quality for Oracle CX applications. Conemis is headquartered in Germany and serves customers worldwide.

Sopra Steria Consulting is one of the leading business transformation partners in Germany. As a European leader in digital transformation with more than 37,000 professionals in over 20 countries, Sopra Steria provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development, Infrastructure Management and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added-value and innovation Sopra Steria enables its clients to make the best use of information technology.

For more information of the Sopra Steria and Conemis partnership, see here or contact either:

Mr. Christof Scheidgen – Senior Manager Customer Relationship Management - christof.scheidgen@soprasteria.com

Omid Afaghi - Managing Director of Conemis - omid.afaghi@conemis.com

Thursday Dec 17, 2015

Oracle Service Cloud, December 2015 Product Newsletter

The December Oracle Service Cloud Product Newsletter was just released; you will find this issue full of information on all things Oracle Service Cloud. Click here to read it!

5 tips for growing your business with social: social marketing in action at T.H. March

T.H. March, the UK's largest and most experienced firm of insurance brokers specializing in insurance for the jewelry trade, is adopting Oracle Modern Best Practice for social marketing, powered by Oracle Marketing Cloud Service.

Prior to adopting Oracle Modern Best Practice for social marketing and despite having some great content at its finger tips, T.H. March had no capabilities for running personalized, modern marketing campaigns. It relied on archaic “snail mail” and outbound email marketing campaigns. Its social marketing activities were self-admittedly infrequent, random, and lacking strategy.

In this new customer brief, get inspired on how Oracle Modern Best Practice helped grow their business with the support of Enigen UK:
5 Tips for Growing Your Business with Social: Social Marketing in Action at T.H. March

Insurance by nature is an impersonal business. Before adopting Oracle Modern Best Practice for social, we were sending out letters once a year to our customers that began with, ‘Dear valued client’. In this day and age, that’s inexcusable. We needed to change that dynamic.” said Neil McFarlane, Managing Director, T.H. March

Boxfusion Consulting (UK) grows Business with improved control and visibility over sales pipeline

Boxfusion Consulting is a boutique Oracle consultancy based in London. An Oracle Platinum Partner, it specializes in implementation consultancy for Oracle’s customer relationship management, customer experience and business intelligence software.

Thanks to a successful implementation of Oracle Sales Cloud, Boxfusion Consulting was capable to grow its Business with improved control and visibility over sales pipeline.

"I can’t imagine not having Oracle Sales Cloud now - we couldn’t function the way we do without it. We now have clear visibility of our sales pipeline, greater control over our sales processes, and access via mobile devices at any time.” said Andy Stevens, Delivery Director, Boxfusion Consulting.

Read the full story here

The Knowledgebase Company (TKC) is expending in Benelux and in the Nordic regions

The Knowledgebase Company (TKC), an historical RightNow then Oracle Service Cloud partner headquartered in the Netherlands, is expanding its business in the Benelux and in the Nordic regions.

TKC is launching TKC Belgium, enhancing its local presence in the Belgian market with their unique expertise in knowledge management. Knowledge management contributes to the delivery of optimal customer experience to customers. Read the press release here.

In the Nordics, TKC has opened an office in Copenhagen. From there they will service the Nordic market to help organizations to deliver an optimal customer experience to their customers. Read their press release here.

Monday Dec 14, 2015

Oracle demo programs for partners: webcast replay

Do you know that we have dramatically improved the partner access to Oracle demo environments, simplifying the entire registration process, adding more products and more demo options?

Watch this 60' webinar to check the new Oracle demo program for partners, and find out how to easily access "quick tours", "instant demos" and "sandboxes" for most of the Oracle CX Cloud solutions.

Watch here

Wednesday Dec 09, 2015

Global Drinks Partnership (D) Increases Revenue by 31% with Oracle Sales Cloud and Promatis

Global Drinks Partnership GmbH (GDP), a micro-enterprise founded in 2009, is a specialized distributor of premium beverages in Germany with a current portfolio of seven brands.

“Oracle Sales Cloud is perfect for a micro-enterprise. For a low monthly subscription cost, we have established a single version of trusted data and dramatically increased sales productivity and performance, spending 50% less time on administration while increasing cross-selling by up to 3x.” – Sylvia Beider, Sales & Marketing Analyst, Global Drinks Partnership GmbH

Read the full success story and find out how our German Platinum Partner Promatis helped Global Drinks Partnership GmbH (GDP) increasing revenue by 31% with Oracle Sales Cloud.

“We felt taken care of from the first contact, and the collaboration has been flawless ever since. Thanks to the expertise and the process-oriented approach of PROMATIS, we are able to leverage the full potential of Oracle Sales Cloud while ensuring a low total cost of ownership for years to come,” Syvia Beider said.

Tuesday Dec 08, 2015

CX innovation from ec4u : Territory Analytics

Territory visualization features are among the most common requirements of territory management implementation projects. A visual representation of territories is required to support the sales operations team while doing territory realignments, or to provide the sales reps and managers with a real-time overview of their territories. Furthermore, many organizations have a need for customization, such as including third-party data or additional functionality to a visual representation.

Oracle partner ec4u brings a very innovative solution: Territory Analytics is a very versatile framework for visualizing territory, resource and account data on a map. It can be integrated seamlessly into Oracle Sales Cloud Territory Management using a flexible adapter-based framework. The framework is highly customizable, lightweight, and has been designed for minimal system requirements while delivering outstanding performance.

Read the full article

Download the fact sheet

Check out Your Oracle Commerce Cloud Partner Marketing Kit!

Come climb with us with the newest SaaS Commerce offering.  We are pleased to announced we’ve finalized our one stop partner kit for all things Commerce Cloud. The kit includes four major sections where you will find:

  • An Overview with background information on the marketing campaign as well as a description of key benefits for you and your customers
  • Demand Generation Basics files like eBlasts  with corresponding source files, teleprospecting scripts and presentations, and Social Media links
  • Call-to-Action Resources where you can check out White Papers, Info graphics, Videos, eBooks, etc.
  • Sales Enablement and Support Resources for Partners where you can get presentations, battle cards, and competitive information

Equip your team with the proper processes, tools, resources, and intelligence to increase revenues. Check out our Partner Marketing Kit for Oracle Commerce Cloud!

Sunday Dec 06, 2015

Now Available: Oracle Commerce Cloud Partner Marketing Kit!

Come climb with us with the newest SaaS Commerce offering. We are pleased to announced we’ve finalized our one stop marketing partner kit for all things Commerce Cloud. Click here to access!

Wednesday Nov 18, 2015

Spotlight on BRING: an innovative company that helps customers and System Integrators with CX disruption

Bring is a global company specialized in delivering disruptive services in Customer Experience, BI & Analytics, Integration & performance management.

Bring works globally using local presence, present directly in Portugal, Spain, UK, Norway, Denmark, UAE, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, Egypt, Kenya, Uganda, Nigeria, Ghana and with a strong plan to increase the global coverage for LATAM & Asia. 

Bring works with clients as Business Innovation Engineers, counting on a strong team of experts with more than 15 years of experience in designing innovative technological accelerators. Our portfolio and verticals are mainly oriented to Telecoms, Financial Services, Energy & Utilities & specific Industrial sectors like manufacturing, food & beverages and automotive.

Bring is fully flexible in its engagement model partnering with other system integrators and vendors in orders to generate value added to the business areas. 

 

The secret behind success is a combination of being daring, bold and audacious with having a clear vision of what your goals are and how you’ll achieve them. Bring is the trigger behind the innovation, development and growth of our clients’ business and that’s why working with Bring is to Envision Success.

Interested to work with Bring? Contact susana.correia@bringglobal.com

Youth Charity The Prince’s Trust Launches Digital Transformation with Oracle Service to Boost Support for Young People

The Prince’s Trust (UK) has launched a digital transformation program in collaboration with Oracle to revolutionize the way it helps disadvantaged young people. Named “Project Insight”, the program includes the launch of a new website, new customer relationship management system, “Frontline”, and new reporting system, “Dash”, with further developments planned over the next three years, all powered by Oracle Service Cloud.

Read the full story here

Tuesday Nov 17, 2015

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

How does a world leader in medical diagnostic equipment, which provides the most cutting-edge imaging solutions in the industry, raise the bar even higher? By zeroing in on a strategy for ensuring machine uptime and consistently superior customer service, and building a world-class customer service organization to make this vision a reality.

(...) Toshiba Medical Systems Europe will deploy the Oracle Service Cloud’s contact center and Oracle policy automation solutions, along with Oracle Field Service Cloud. The company will leverage these solutions together in order to:

  • Streamline communication with customers, routing incoming calls or incidents to 100 agents on the customer’s preferred channel, including phone, chat, SMS, email and an online portal
  • Provide agents with the tools they need to easily determine a customer’s entitlements on their medical equipment
  • Ensure that critical customer and asset data is shared with resources at every step of the service process – contact center representatives, dispatchers, field resources and even supervisors
  • Improve response times when maintenance is required on assets in the field, reduce asset downtime and customer disruption
  • Drive operational efficiencies in the maintenance and repair of its medical devices, improving field engineer productivity while reducing costs associated with travel and overtime
  • Empower over 350 field engineers by providing them with access to relevant knowledge and peer-to-peer collaboration tools in the field via their mobile devices
  • Improve accuracy of the data collected in the field and ensure that it gets recorded and shared across the organization properly

 Read the complete story here

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