Monday May 30, 2016

Forbes article featuring T-Mobile Netherlands' Oracle Service Cloud project implemented by The Knowledgebase Company

In this Forbes article, read how T-Mobile Netherlands learned from a PR crisis and became a smarter company with the power of Oracle Service Cloud and the support of our Dutch partner The Knowledgebase Company (TKC).

Accelerate your Cloud business with the "Marketing Essentials for Partners"

As part of your OPN membership, you have access to new and improved marketing tools for your own managed campaigns.

These essential tools are bundled into Marketing Kits for both Oracle Cloud and On-Premises solutions. Each kit provides resources such as Partner Guidance Documents, eBlasts, Copy Blocks, Datasheets, and Whitepapers – all designed to help Oracle partners sell more, faster.

View this short video to see how the new marketing tools help drive more Oracle sales.

Tuesday May 17, 2016

Onboarding Oracle Social Cloud (SRM) with Orca Social

Are you struggling to close your Social Cloud deals, because you don’t have a good answer for the customer on what will happen after they sign? Did you have customers not re-newing as they haven’t been getting any value from the system? Yes? Well, read on.

Oracle has a long lasting tenure in the market as a trusted partner for technology solutions. Constantly innovating, Oracle did join the social media bandwagon and created a solid product offering for enterprises in need of a social relationship management platform. Big brand names like Lego, General Motors or NBC Sports have decided to bet on Oracle Social as their technical foundation.

However, success in social media is not only down to a solid platform. It is the combination of people with the right mind set towards social, guided by a well thought-through strategy and processes, underpinned by a reliable technology platform.

Oracle provides the platform; Orca Social helps your customer align it with processes and people. The players behind Orca Social know the Oracle platform inside out thanks to their former employment at Oracle and their experience as an Oracle Social Cloud customer. Given this background, our social DNA and our start­ up agility we feel comfortable enough to guarantee your customer’s success.

Oracle Social Cloud customers like TomTom and Wessex Water – find our customer success story here – have already worked with Orca Social to set up the platform, train key users and start driving real value for their organisations.

In the Orca Social Kick-Start Package for Oracle Social Cloud you’ll find out how exactly Orca Social can help you close more business and improve renewal rates.

Friday May 13, 2016

Capgemini’s Digital Customer Experience (DCX) coupled to Oracle CX Cloud leads to customer successes

Capgemini’s leading Digital Customer Experience (DCX) proposition is a proven approach to delivering transformational Customer Experience programmes.  With their unique collaboration with Massachusetts Institute of Technology (MIT), Capgemini understand how to apply digital transformation, no matter what business your customer is in.

Based on the Oracle CX Cloud portfolio, including Sales, Service and Marketing, plus Analytics capabilities; Capgemini understand how to integrate back-office solutions to digitally enable customer experiences and internal employee ways of working.  A leading UK postal services organisation and one of the world’s best known Scandinavian furniture \ home accessory retailers are already reaping the business benefits of their approach.

Capgemini’s consulting teams work with clients to understand (and sometimes redefine) business imperatives, B2B and B2C journeys.  Their Oracle delivery approach is called iUnify, which was created specifically for Oracle based implementations.

Capgemini understand that ‘add-on’ or loosely coupled CX implementations rarely deliver against business expectations.  Capgemini design customer experience from the outside-in and go deep into business \ operational processes leading to a truly transformational outcome.

Take a look at their Oracle Open World key note presentation by Didier Bonnet to learn more. The slides are also available hereAnd for more information, contact James Speer @ Capgemini.

Tuesday May 10, 2016

Do this one thing and your customer admins will LOVE you forever!

Hear from a long-time customer and super-administrator Kyle Snay as he demos a tip for configuring your admin navigation set within Oracle Service Cloud.

Share his tip with your customers’ administrators and save them time and stress with having to dig to find different configuration settings.

Read the customer guest blog post and log into the Community and subscribe to the "Customer Success Blog" to receive email notifications of future blog posts.

Monday May 09, 2016

New Sales Cloud and CPQ Cloud customer success videos

Two great new customer videos are available now. Share them with your customers and prospects!

Flowserve is using Oracle Sales Cloud and Oracle CPQ Cloud to enable their sales processes in Industrial Manufacturing. They wanted to consolidate applications and move them to the cloud. They also wanted their sales teams to be able to quote and contract complex products without having to get burdened by complexities.  Using Oracle CPQ and Sales Cloud helped them achieve their goals and link processes back into the back-end ERP solution, enabling their sales force able to "focus on selling products."

New Oracle Social Cloud Customer Videos

Watch these new Oracle Social Cloud Family Share customer videos:

FamilyShare driving hyper growth with Oracle Social Cloud: The FamilyShare network listens to their audience, which has resulted in an 85% increase in revenue and 570% growth of monthly readership over two years.

FamilyShare makes magic with Oracle Social Cloud: Another great take from FamilyShare, who taps into their audiences passion for family-friendly content.

Friday May 06, 2016

Moving from CRM On Demand? Get access to an exclusive tool to help with migration tasks

We are pleased to announce the availability of the CRM On Demand to Oracle Sales Cloud Migration Utility. The Migration Utility has been created to support migrating from CRM On Demand to Oracle Sales Cloud by automating much of the migration process. It will inventory CRM On Demand to identify custom objects, custom fields, users, reports, and other meta data and re-create those configurations in Oracle Sales Cloud.  Additionally, the Migration Utility will use a combination of web services, file-based loader, and custom scripting to export data from CRM On Demand and import it into Oracle Sales Cloud.

The Migration Utility is designed to be freely used by trained Partners as an augment to a broader migration approach. The training for the Utility is now available to Oracle Partner Network (OPN) partners. Once training is completed, you will be able to download and install the Utility and begin migrating customers to Oracle Sales Cloud in a much more efficient, accurate and timely manner. 

For more information, make sure to visit the dedicated page.

Wednesday May 04, 2016

Ask the Experts for Service Cloud Customers - May 18th

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Exploring Agent Browser with Kent Swartz from Product Management, on Wed., May 18 @ 8AM PT/11AM EST/1600 UK/1700 CET.

Details and registration

Friday Apr 29, 2016

Oracle Cloud Marketplace adds Field Sales mobility solution for Oracle Sales Cloud from CRMIT

Oracle Cloud Marketplace users can now access the FieldSalesPro™ mobility solution for Oracle Sales Cloud. FieldSalesPro™ organizes and improves efficiency of key sales processes including sales coaching, product cataloging, meeting effectiveness, quote management and sales performance analysis.

In modern day sales, managing strategic accounts and leading the sales process are critical to field sales managers to guide their teams through the chain. Most sales managers, typically find challenges that include pursing the wrong opportunities, missing access to the real decision makers and generic value propositions with no differentiation.

FieldSalesPro™ seamlessly integrates with Oracle Sales Cloud and leverages the wide range of functionalities, best practices and standard objects including contacts, opportunity, products and customers. The mobile app is now available on Oracle Cloud Marketplace.

Oracle Cloud Marketplace not only offers an intuitive user interface to browse and search for available applications and services but also provides user ratings and reviews to help customers determine the best business solutions for their organization.

FieldSalesPro™, a leader in transforming businesses with cloud based Customer Experience (CX) solutions, today announced the availability of this mobile application both on Google Play (for Android users) and on Apple itunes (for the iOS users).

"Large and mid-size enterprises are seeking to mobilize their IT infrastructure to enable their field sales team to meet more customers, sell more and close more – from anywhere and anytime." explained Vinod Reddy, Founder and CEO, FieldSalesPro™. "Field reps can get actionable data pushed to their android or iOS devices, in real time and in line with their corporate sales strategy, product selection and field sales enablement.", added Vinod.

Friday Apr 22, 2016

Customer Focus: Global Payments and T H March transform their Business with Oracle CX and Enigen UK

Enigen are an Oracle Gold Partner, implementing Oracle CX Cloud Applications and providing Process and Chance consultancy to a range of customers, of differing size and industry. Through their journey as an original Siebel Partner, to adopting an Oracle Cloud focus over the last 10 years, Enigen have 65+ Oracle CX Customers embracing and succeeding with Digital Transformation Programmes.

Two examples include; Insurance company T H March and leading card payment organisation, Global Payments. Below are their video stories as both customers discuss their journey’s to CX success with Oracle CX Applications and Enigen.

T H March, the UK’s largest and most experienced firm of insurance brokers, specialist’s in insurance for the jewellery trade. They have adopted Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Service Cloud and Oracle Social Cloud as they digitally transform to ensure they remain competitive but above all, provide their customers with the personalised and positive journey.

Prior to launching its transformation, T H March were sending letters to their customers with the greeting, “Dear Valued Customer” hear from their Managing Director, on how their journey has gone and the improvements they are seeing to their business. Click here to watch the full video and read more on their Success with Social Media, via “5 tips for Growing your Business with Social.”

Global Payments are a payment technology company, located through the US, Europe and Asia-Pacific. John Curtis, Chief Operating Officer for Europe, explains how Enigen helped them implement Oracle Sales Cloud, moving Global Payment from Oracle CRMOD. This has enabled them to streamline their entire sales process from generating a lead to closing a deal. On top of this, improved analytic’s has allowed Global Payments to provide more comprehensive information to both their sales staff as well as third parties. Click here to watch the full testimonial.

Monday Apr 18, 2016

Social Data Increases Productivity & Sales at GM

In this new video from SXSW, Whitney Drake (GM's manager of Social Strategy and Care) discusses how they use Oracle Social Cloud to deliver social customer service. GM has demonstrated their commitment to social customer care on a global scale, rolling the initiative out to 25 global markets and 145 total agents. Watch here

Thursday Apr 14, 2016

Customer Success: vividwireless & Service Cloud

vividwireless - an Australian low-cost, high-speed, wireless 4G internet services provider - gained a comprehensive view of customer information across all channels, which enabled elevated service quality, enhanced customer experience and improved business performance.

vivid's customers quickly find the most relevant answers to their questions instead of calling a call center. vivid also reduced IT costs by integrating Oracle Service Cloud seamlessly with other applications, such as the billing system.

Read here to learn more about vividwireless' success!

Wednesday Apr 13, 2016

Addressing challenges of growing retailers

In this great article, Nathan Joynt is highlighting how modern ecommerce platforms address IT challenges of growing retailers

Read it here

Digitising manufacturing and construction (The Manufacturer - featuring Enigen UK)

In the April issue of The Manufacturer, Alex Love - Managing Director of Enigen UK - explains why understanding your customers is so important to sell intelligently in the cloud, with customer experience transformation in sales, service and marketing.

Read the article here

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