Wednesday Nov 18, 2015

Spotlight on BRING: an innovative company that helps customers and System Integrators with CX disruption

Bring is a global company specialized in delivering disruptive services in Customer Experience, BI & Analytics, Integration & performance management.

Bring works globally using local presence, present directly in Portugal, Spain, UK, Norway, Denmark, UAE, Saudi Arabia, Kuwait, Oman, Qatar, Bahrain, Egypt, Kenya, Uganda, Nigeria, Ghana and with a strong plan to increase the global coverage for LATAM & Asia. 

Bring works with clients as Business Innovation Engineers, counting on a strong team of experts with more than 15 years of experience in designing innovative technological accelerators. Our portfolio and verticals are mainly oriented to Telecoms, Financial Services, Energy & Utilities & specific Industrial sectors like manufacturing, food & beverages and automotive.

Bring is fully flexible in its engagement model partnering with other system integrators and vendors in orders to generate value added to the business areas. 


The secret behind success is a combination of being daring, bold and audacious with having a clear vision of what your goals are and how you’ll achieve them. Bring is the trigger behind the innovation, development and growth of our clients’ business and that’s why working with Bring is to Envision Success.

Interested to work with Bring? Contact

Youth Charity The Prince’s Trust Launches Digital Transformation with Oracle Service to Boost Support for Young People

The Prince’s Trust (UK) has launched a digital transformation program in collaboration with Oracle to revolutionize the way it helps disadvantaged young people. Named “Project Insight”, the program includes the launch of a new website, new customer relationship management system, “Frontline”, and new reporting system, “Dash”, with further developments planned over the next three years, all powered by Oracle Service Cloud.

Read the full story here

Tuesday Nov 17, 2015

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

How does a world leader in medical diagnostic equipment, which provides the most cutting-edge imaging solutions in the industry, raise the bar even higher? By zeroing in on a strategy for ensuring machine uptime and consistently superior customer service, and building a world-class customer service organization to make this vision a reality.

(...) Toshiba Medical Systems Europe will deploy the Oracle Service Cloud’s contact center and Oracle policy automation solutions, along with Oracle Field Service Cloud. The company will leverage these solutions together in order to:

  • Streamline communication with customers, routing incoming calls or incidents to 100 agents on the customer’s preferred channel, including phone, chat, SMS, email and an online portal
  • Provide agents with the tools they need to easily determine a customer’s entitlements on their medical equipment
  • Ensure that critical customer and asset data is shared with resources at every step of the service process – contact center representatives, dispatchers, field resources and even supervisors
  • Improve response times when maintenance is required on assets in the field, reduce asset downtime and customer disruption
  • Drive operational efficiencies in the maintenance and repair of its medical devices, improving field engineer productivity while reducing costs associated with travel and overtime
  • Empower over 350 field engineers by providing them with access to relevant knowledge and peer-to-peer collaboration tools in the field via their mobile devices
  • Improve accuracy of the data collected in the field and ensure that it gets recorded and shared across the organization properly

 Read the complete story here

Monday Nov 16, 2015

StepStone Cuts Quote-to-Order Time and Boosts Sales with CPQ

StepStone cuts Quote-to-Order time from 2 days to 20 minutes (!!!), boosts sales thanks to globally integrated pricing tool

Thanks to Oracle CPQ Cloud we have a unified pricing platform for our staff across three countries and for our Network partners. It’s fully integrated into our customer relationship management landscape, and it enables us to produce rapid and accurate quotes even for complex packages that combine job postings and database searches across several countries. What you see is what you sell, and what you sell is what you invoice—this is how it is happening for us now, saving valuable sales and management time, and enabling customers to instantly consume what they purchase. In addition, the detailed reporting enables us to analyze pricing, sales, and quote-to-order processes for continual improvement.” – Jan Heiremans, Group Chief Operation Officer, Managing Director Benelux, StepStone Group

Read StepStone story here

Saturday Nov 07, 2015

OPN Cloud Registered Level for Partners new to Oracle

In the forthcoming quarters, Oracle will introduce a new Cloud partnership program optimized for the Cloud market dynamics. If you are NOT an OPN partner, you may want to consider the following announcement and already apply:

We are offering free-of-charge membership to new cloud-focused partners interested in joining OPN at the Cloud Registered level if they join by May 31, 2016. OPN members at the Cloud Registered level will be eligible to resell Oracle PaaS and IaaS solutions, access the OPN Cloud Business Builder for training and resources, and leverage OPN branding. This level is only available to partners new to Oracle. For more information and to join, view the Levels & Benefits page of the OPN homepage.

Monday Nov 02, 2015

Elaine Turner gets a glamorous—and substantial—makeover with the help of Oracle Commerce Cloud.

“Oracle Commerce Cloud isn’t just a platform—it’s a service,” says Bob Parisi, director of product management for Oracle Commerce Cloud. “We knew that Elaine Turner was exactly the kind of customer that would see enormous benefits from Oracle Commerce Cloud, and we’re committed to their success for the long haul as the service gets even stronger over time.”

Oracle Commerce Cloud features out-of-the-box themes and modular widgets that users can drag and drop into a layout that adapts to any size screen. It’s built around Oracle Customer Experience Cloud, so it integrates with additional functionality from Oracle partners and other third parties.

“Because it’s more user-friendly, the team is excited about working with the product,” Jim Turner says. “They can now live up to their potential instead of being dragged down by software that doesn’t work very well.”

You can experience the Elaine Turner vision of high touch customer engagement on line by checking out their website :

 Read the complete success story here and watch this video.

Al Mazroui ICAS achieves faster quoting process with Oracle Sales Cloud and CPQ Cloud

Al Mazroui ICAS manufactures cables and accessories, telecommunication and home automation products. The company needed more efficient processes to serve a growing sales org and more complex /product business requirements. 

Specifically, they wanted a faster quoting process within a real-time-capable, flexible, configurable, and scalable system. Currently, six divisions use Oracle CPQ and Sales Clouds and they plan to expand.

Business Impact: with Oracle Sales Cloud and CPQ Cloud, Al Mazroui ICAS managed to Reduce time to quote from 30 to 5 minutes.

“It helps us make a better pipeline for forecasting, better sales team management, and most importantly a proper follow up system.” --Habib A. Ghaddar, Division Manager, Al Mazroui - ICAS

Thursday Oct 29, 2015

Oracle Service Cloud "Ask the Experts" Replays Available OnDemand

Oracle Service Cloud best practices, tips & tricks across a variety of topics are available to everyone via the Ask the Experts "OnDemand" replays.

From multilingual support or reporting to technical topics such as custom objects or data access to new features such as Community Self Service or Engagement Engine, you'll receive key advice from Oracle, partner and customer experts.

Check out the full lineup of replays and view the upcoming sessions!

Thursday Oct 15, 2015

Communitey news: Neteris (Spain) success story with Oracle Sales Cloud

After having successfully deployed Oracle Sales Cloud, Neteris (Spain) optimizes sales cycle to maximize lead conversions and cross-sell opportunities and gains the ability to scale up its business

“By centralizing all of our leads on the cloud, Oracle Sales Cloud enables us to shorten our sales cycle, identify cross-sell opportunities, and grow our business.” – said Jorge Alvarez Martinez, Practice Manager, Neteris

Neteris is an IT consultant that offers analysis, transformation, and needs management services, optimizing processes and implementing technology that meets its clients' business requirements across different industries.

Read the full story here

Thursday Jul 16, 2015

New Service Cloud Customer Video on Thomas Cook

Thomas Cook India, a leading tour and travel operator and foreign exchange provider, leverages Oracle Service Cloud to optimize and standardize customer-centric service across all service channels.

Watch the video to learn more

Convergys Transforms CX with Service Cloud

Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity, measure and optimize multi-channel delivery with analytics, and deliver a differentiated customer experience.

Video: Convergys Transforms Customer Experience with Service Cloud

Thursday Jul 09, 2015

New OPN Incentive Program Cloud rebates

The Oracle PartnerNetwork Incentive Program is Oracle's industry-leading rebate program that rewards resellers for delivering solutions based on Oracle technology. Oracle Partners play an important role in the Oracle ecosystem. They combine their domain expertise with Oracle world-class technology to help customers simplify IT and power innovation.

Since its introduction, the OPN Incentive Program has rewarded partners with attractive rebates for selling in the segments of the market where we need selling capacity (Broad Market), driving incremental revenue via registration and selling Oracle on Oracle solutions. The program leads the industry in terms of value of rebates offered making it highly successful and well-received by partners.

In FY16, we are introducing rebates on Cloud services which go up to 10%.

Check program details and process for you to get your deserved rebates here.

Wednesday Jul 01, 2015

Oracle Service Cloud (RightNow) June Newsletter

The Oracle Service Cloud (RightNow) development team is pleased to share with you the June 2015 edition of their quarterly newsletter. 

You’ll find the newsletter full of information on Oracle Service Cloud.

Click here to read it!

Wednesday Jun 03, 2015

5 Tips to get Sales and Marketing Working Together

Why sales and marketing should meet regularly to share information on marketing campaigns, lead quality and conversion rates. See this article.

5 Ways to Reactivate Lost Leads Using Marketing Automation

When a lead expires, what do you do? Here are 5 ways to reactivate lost leads using marketing automation. Read here.



« November 2015