Friday Apr 29, 2016

Oracle Cloud Marketplace adds Field Sales mobility solution for Oracle Sales Cloud from CRMIT

Oracle Cloud Marketplace users can now access the FieldSalesPro™ mobility solution for Oracle Sales Cloud. FieldSalesPro™ organizes and improves efficiency of key sales processes including sales coaching, product cataloging, meeting effectiveness, quote management and sales performance analysis.

In modern day sales, managing strategic accounts and leading the sales process are critical to field sales managers to guide their teams through the chain. Most sales managers, typically find challenges that include pursing the wrong opportunities, missing access to the real decision makers and generic value propositions with no differentiation.

FieldSalesPro™ seamlessly integrates with Oracle Sales Cloud and leverages the wide range of functionalities, best practices and standard objects including contacts, opportunity, products and customers. The mobile app is now available on Oracle Cloud Marketplace.

Oracle Cloud Marketplace not only offers an intuitive user interface to browse and search for available applications and services but also provides user ratings and reviews to help customers determine the best business solutions for their organization.

FieldSalesPro™, a leader in transforming businesses with cloud based Customer Experience (CX) solutions, today announced the availability of this mobile application both on Google Play (for Android users) and on Apple itunes (for the iOS users).

"Large and mid-size enterprises are seeking to mobilize their IT infrastructure to enable their field sales team to meet more customers, sell more and close more – from anywhere and anytime." explained Vinod Reddy, Founder and CEO, FieldSalesPro™. "Field reps can get actionable data pushed to their android or iOS devices, in real time and in line with their corporate sales strategy, product selection and field sales enablement.", added Vinod.

Friday Apr 22, 2016

Customer Focus: Global Payments and T H March transform their Business with Oracle CX and Enigen UK

Enigen are an Oracle Gold Partner, implementing Oracle CX Cloud Applications and providing Process and Chance consultancy to a range of customers, of differing size and industry. Through their journey as an original Siebel Partner, to adopting an Oracle Cloud focus over the last 10 years, Enigen have 65+ Oracle CX Customers embracing and succeeding with Digital Transformation Programmes.

Two examples include; Insurance company T H March and leading card payment organisation, Global Payments. Below are their video stories as both customers discuss their journey’s to CX success with Oracle CX Applications and Enigen.

T H March, the UK’s largest and most experienced firm of insurance brokers, specialist’s in insurance for the jewellery trade. They have adopted Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Service Cloud and Oracle Social Cloud as they digitally transform to ensure they remain competitive but above all, provide their customers with the personalised and positive journey.

Prior to launching its transformation, T H March were sending letters to their customers with the greeting, “Dear Valued Customer” hear from their Managing Director, on how their journey has gone and the improvements they are seeing to their business. Click here to watch the full video and read more on their Success with Social Media, via “5 tips for Growing your Business with Social.”

Global Payments are a payment technology company, located through the US, Europe and Asia-Pacific. John Curtis, Chief Operating Officer for Europe, explains how Enigen helped them implement Oracle Sales Cloud, moving Global Payment from Oracle CRMOD. This has enabled them to streamline their entire sales process from generating a lead to closing a deal. On top of this, improved analytic’s has allowed Global Payments to provide more comprehensive information to both their sales staff as well as third parties. Click here to watch the full testimonial.

Monday Apr 18, 2016

Social Data Increases Productivity & Sales at GM

In this new video from SXSW, Whitney Drake (GM's manager of Social Strategy and Care) discusses how they use Oracle Social Cloud to deliver social customer service. GM has demonstrated their commitment to social customer care on a global scale, rolling the initiative out to 25 global markets and 145 total agents. Watch here

Thursday Apr 14, 2016

Customer Success: vividwireless & Service Cloud

vividwireless - an Australian low-cost, high-speed, wireless 4G internet services provider - gained a comprehensive view of customer information across all channels, which enabled elevated service quality, enhanced customer experience and improved business performance.

vivid's customers quickly find the most relevant answers to their questions instead of calling a call center. vivid also reduced IT costs by integrating Oracle Service Cloud seamlessly with other applications, such as the billing system.

Read here to learn more about vividwireless' success!

Wednesday Apr 13, 2016

Addressing challenges of growing retailers

In this great article, Nathan Joynt is highlighting how modern ecommerce platforms address IT challenges of growing retailers

Read it here

Digitising manufacturing and construction (The Manufacturer - featuring Enigen UK)

In the April issue of The Manufacturer, Alex Love - Managing Director of Enigen UK - explains why understanding your customers is so important to sell intelligently in the cloud, with customer experience transformation in sales, service and marketing.

Read the article here

Catching up with former Vitrue CEO Reggie Bradford


Ten years ago, Vitrue, the company that would become the cornerstone of Oracle’s Social Cloud, was created. Vitrue was ahead of its time. Led by Reggie Bradford, current Oracle SVP, it took an opening in the marketplace - social brand management - and built the industry’s leading SaaS-based social relationship management program. Today, we sat down with Reggie to discuss what the next 10 years could look like for social business innovation.  

Maggie Schneider Huston, Senior Content Manager, Oracle Social Cloud: These past 10 years have been exceptional. What have you seen happen in the social marketing and social business space? How has social matured? 

Reggie Bradford, Senior Vice President, Oracle: If you go back to the very beginning, we had a vision that hinged around more people discovering information based on recommendations from peer or a friend. Social networks fueled and amplified that. Nine out of 10 people were buying products based on recommendations - but brands had no way to engage or influence that conversation. Vitrue was formed to help brands do that. (…)

Read the full interview here

Monday Apr 04, 2016

Argentina's Largest Food Producer success story with Oracle SRM and Deloitte

Arcor Increases efficiency of Global Customer Relationship Program, enhances Social Media Issue Resolution Strategy with Oracle Social relationship Management.

We chose Oracle because it offered a comprehensive social relationship management solution. It is customizable, and we can tailor it to the needs of our company, becoming ever more efficient as time progresses.” – Claudio Rossetti, senior IT business demand manager, Arcor.

Deloitte, an Oracle Diamond Partner, assisted Arcor in the implementation of its social relationship management solutions.

Our role was to complete the deployment and configuration of the highly useful and customizable listen and analyze module for Arcor’s various operating units on budget and on schedule. We provided support for users, helping them detect and fix errors, as well as training on using the tool,” said Sebastián Alvarez Daneri, senior business development manager, Deloitte.

Read the success story here

Tuesday Mar 29, 2016

GM uses Oracle Social to improve Customer Experience

Carolin Probst-Iyer (Manage, Global Social Media Center of Expertise General Motor) discusses GM's focus on customers and how the automaker proactively addresses their concerns through social media to elevate the overall customer experience.

Watch the video here

Wednesday Mar 23, 2016

Oracle Service Cloud quarterly newsletter

The quarterly Oracle Service Cloud newsletter for customers and partners is out! Read it here!

Tuesday Mar 22, 2016

New Service Cloud Customer Success Blog

Oracle Product Management launched a new blog to keep system administrators (and other business users) updated and inspired on using Oracle Service Cloud. Blog post updates will include product releases, events like Modern Service Experience and webinars, best practices, community member spotlights, and most exciting, customer guest blog posts!

Subscribe today to the Customer Success Blog!

Wednesday Mar 16, 2016

Accelerate Oracle Sales Cloud's Adoption with Shortways' Training Virtual Assistant

Shortways Virtual Assistant meets challenges associated with Sales Cloud, notably end-user training and data quality input. It trains and informs users contextually, giving them the right business information when they need it. It is fully compatible with other Oracle business Applications.

Shortways Virtual Assistant solution offers several customer benefits like leveraging users’ knowledge through time, reducing user support workload up to 15%, decreasing training time by 60% and increasing ROI on IT investments.

Oracle Gold Partner SHORTWAYS is a leading provider of training and user support for business applications (ERP, CRM, HCM, EPM ...). Its online Virtual Assistant is now available to you on the Oracle Cloud Marketplace (https://cloud.oracle.com/marketplace/listing/5926014) and can be very easily integrated into Oracle Sales Cloud.

Total and Sodexo are among the reference customers that are successfully using Shortways solutions to accelerate user adoption of their Oracle Applications.

For more information, please contact info@shortways.com or call + 33 2 43 49 75 04

Monday Mar 14, 2016

eBook: 3 modern best practice processes can help sales leaders!

In this new eBook, discover 3 modern best practice processes that can help sales leaders:

•  Develop strategies that improve performance
•  Create coaching plans that increase sales effectiveness
•  Design streamlined incentive plans

Authored by Joe Fuster, an experienced Sales executive and Global Head of Oracle CX Cloud, This eBook details 3 Modern Best Practice Processes to help sales leaders bridge the gap between plans and performance.

Customer Success: Acer & Oracle Service Cloud

A top 4 global PC brand expands service channels for globally-distributed contact centers and optimizes warranty service:

Acer eased the journey from visitor to customer, reduced the number of voice contacts required to resolve customer inquiries and increased first call resolution (FCR) with Oracle Service Cloud.

"We have optimized our global in-warranty and out-of-warranty service (and) enhanced our customers’ journey." said representative from Acer Europe!

Acer empowered users with a global, multi-lingual knowledge management portal, increasing customer satisfaction (CSAT) and winning many customer service awards!

Read the story to learn more about Acer's success!

New Commerce Cloud Customer Testimonial Video: Elaine Turner

Learn more about how Elaine Turner uses Oracle Commerce Cloud to implement a direct-to-consumer strategy and create an immersive online experience for their customers.

The vision of the Elaine Turner brand is for women to feel beautiful inside and out. Elaine Turner exists to provide a glamorous, giving, intimate, and fun experience by providing customers with an opportunity to be charitable while enjoying accessible fashion.  Make sure to watch some of the great content and rich media on this terrific site.

See the video and also visit the Elaine Turner Website as an example what your customers can do with Oracle Commerce Cloud, to increase their business and provide a world-class customer experience.

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