Friday Jun 05, 2015

Replay: Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners

Missed this week's Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners? Here is the link to the replay

Oracle continues to make impactful investments in Oracle Service Cloud to help you provide the best customer service experiences to your customers, at scale.

We’ve also delivered some exciting innovations over the last 12 months to increase customer retention rates, improve agent and administrator productivity, and further lower service costs.

Take this Oracle Service Cloud Roadmap Webinar replay to:

  • Hear about the most exciting planned innovations (includes 2015, 2016 and beyond Roadmap)
  • Review the most valuable recent feature updates
  • Get expert answers to your roadmap questions

Never before has it been easier to upgrade, so plan now to take advantage of recent and upcoming innovations.

Tuesday Jun 02, 2015

Registration open: Oracle Commerce workshop for EMEA partners - Amsterdam/Utrecht June 23-24-25th

Start Building Your Commerce Cloud Practice! We’re bringing our exclusive three-day workshop for our top partners in EMEA. The EMEA Oracle Commerce Cloud Service Workshop in Amsterdam/Utrecht, Netherlands on June 23, 24, and 25.

Join Oracle Commerce Cloud Product Management and Product Development over the course of 1+2 days as we dive into Oracle Commerce Cloud Service.  

Oracle Commerce Cloud Partners are key players in the success of this new solution. Oracle Commerce Cloud is focused on simplicity and rapid deployment.  With a prebuilt Responsive Design storefront, reusable widgets and intuitive tools to manage the catalog and experience, you can get your customers live in weeks, not months.

Day 1 – Amsterdam (airport hotel, allowing same day fly-in & fly-out), June 23

Day 1 is the chance for business and technical users to learn the basics about Oracle Commerce Cloud and our go-to-market strategy so you can identify new opportunities for your businesses.

Day 2 & 3 – Utrecht (NL), June 24 & 25

Day 2 & 3 is for technical users to get a deep dive into Oracle Commerce Cloud with topics such as designing sites, managing product catalogs, leveraging integration points, and working with the API-first architecture

Register here

If you have any questions please contact richard.lefebvre@oracle.com

Friday May 22, 2015

Save-the-date: Oracle Commerce workshop for EMEA partners: Amsterdam/Utrecht June 23-24-25th

Start Building Your Commerce Cloud Practice! We’re bringing our exclusive three-day workshop for our top partners in EMEA. The EMEA Oracle Commerce Cloud Service Workshop in Amsterdam/Utrecht, Netherlands on June 23, 24, and 25.

Join Oracle Commerce Cloud Product Management and Product Development over the course of 3 days as we dive into Oracle Commerce Cloud Service.  

Oracle Commerce Cloud Partners are key players in the success of this new solution. Oracle Commerce Cloud is focused on simplicity and rapid deployment.  With a prebuilt Responsive Design storefront, reusable widgets and intuitive tools to manage the catalog and experience, you can get your customers live in weeks, not months.

Day 1 – Amsterdam (airport hotel, allowing same day fly-in & fly-out), June 23

Day 1 is the chance for business and technical users to learn the basics about Oracle Commerce Cloud and our go-to-market strategy so you can identify new opportunities for your businesses.

Day 2 & 3 – Utrecht (NL), June 24 & 25

Day 2 & 3 is for technical users to get a deep dive into Oracle Commerce Cloud with topics such as designing sites, managing product catalogs, leveraging integration points, and working with the API-first architecture

Save the date, and start planning. Registration will open soon and seats will be extremely limited, so please register early.

Day 1 will be open to all OPN members; participation in Days 2 & 3 will be more limited due to space & training format considerations. Only a limited number of registered partners will be confirmed on day 2 & 3.

If you have any questions please contact richard.lefebvre@oracle.com

Thursday May 21, 2015

Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners - CHANGE OF DATE! Now June 3rd, 5pm CET

Please note that we are changing the date - from June 9th to June 3rd - of our Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners. The new registration page is here

Oracle continues to make impactful investments in Oracle Service Cloud to help you provide the best customer service experiences to your customers, at scale.

We’ve also delivered some exciting innovations over the last 12 months to increase customer retention rates, improve agent and administrator productivity, and further lower service costs.

Please join Christopher Patterson (Senior Director, Oracle Service Cloud Product Management) and myself on Tue June 3rd at 5pm CET (4pm GMT) for a special 90' EMEA Partners webinar on Oracle Service Cloud (aka RightNow) strategy and roadmap.

Join this Oracle Service Cloud Roadmap Webinar to:

  • Hear about the most exciting planned innovations (includes 2015, 2016 and beyond Roadmap)
  • Review the most valuable recent feature updates
  • Get expert answers to your roadmap questions

Never before has it been easier to upgrade, so plan now to take advantage of recent and upcoming innovations.

Register here

Monday May 18, 2015

CRMantra helps increasing Siebel users’ acceptance!

Here is another confirmation that, with the right support from an experienced System Integrator leveraging Siebel Open UI, Siebel users can be delighted!

OPN partner’s CRMantra has been able to achieve a spectacular improved User Experience (UX) by using the tools proved by Siebel OpenUI on internal, partner, customer and mobile channels.

It takes less than two minutes to look at the evidence!

View the videos on their blog at - http://bit.ly/1JxQkS9 .  Or, visit their YouTube channel: https://www.youtube.com/user/CRMantra . 

So, whether you are trying to expose your CRM functionality across different channels and devices, or trying to get OpenUI to do its magic, you need to speak with them (www.CRMantra.com).

Monday May 11, 2015

Modern Customer Experience Metrics by David Lanning

As organizations evolve on their roadmap to a modern customer experience, they are adopting new business processes and technologies that allow them to support the needs of the connected customer. As a result of adopting new communication channels, companies now have an additional set of metrics that can be used to measure and improve the effectiveness of their multi-channel customer experience.

The traditional, internally- focused operational metrics like Average Handle Time (AHT) or Occupancy are insufficient to assess the customer’s perspective of the end-to-end experience. To measure the customer experience in a multi-channel world, companies must adopt and leverage a new set of metrics that provide valuable insight into the effectiveness of their multi-channel customer experience initiatives.

Read full article and discover the Modern Customer Experience Metrics here

Tuesday May 05, 2015

Webinar Replay: Oracle Commerce Cloud overview and partnership opportunities for Oracle EMEA Partners

Missed this morning webinar "Oracle Commerce Cloud overview and partnership opportunities for Oracle EMEA Partners"?

Here is the replay link! (total duration: 97')

Oracle Commerce Cloud is the new landmark eCommerce solution, combining the power of Market Leading Oracle Commerce for merchandizing, self-service commerce and content management, with all the benefits of SaaS business applications, including agility, speed of deployment and lower TCO.

This OPN webcast is specially designed to give our EMEA partners a preview on Oracle Commerce Cloud product positioning, business benefits, features & functions, partnership opportunities and enablement plans.

Join this session if you are interested to develop your Customer Experience practice with the next eCommerce market’s game changer.

Agenda:

  • Commerce Market Dynamics
  • Oracle Commerce Cloud Strategy
  • Oracle Commerce Cloud Value Proposition, Differentiators & Target Customers
  • Oracle Commerce Cloud Features & Roadmap Details
  • Oracle Commerce Cloud Pricing
  • What’s in it for Partners?
  • Partner Enablement Plan
  • Next Steps & Call to Action
  • Q&A

Speakers:

  • Dan Turner - Sales Director Commerce EMEA
  • Stuart Anderson - Sales Consulting Director Commerce EMEA
  • Richard Lefebvre - EMEA CX Partners Program Director

Monday May 04, 2015

Reminder: have you registered for tomorrow's Webinar: Oracle Commerce Cloud overview and partnership opportunities for Oracle EMEA Partners

Oracle Commerce Cloud is the new landmark eCommerce solution, combining the power of Market Leading Oracle Commerce for merchandizing, self-service commerce and content management, with all the benefits of SaaS business applications, including agility, speed of deployment and lower TCO.

Join us for an OPN webcast specially designed to give our EMEA partners a preview on Oracle Commerce Cloud product positioning, business benefits, features & functions. During this 90’ webinar, we will also share with you the partner business opportunity and OPN enablement plans.

Date & Time: Tuesday, May 05, 2015, 09:30am to 11:00am CET

Join this session if you are interested to develop your Customer Experience practice with the next eCommerce market’s game changer.

Agenda:

  • Commerce Market Dynamics
  • Oracle Commerce Cloud Strategy
  • Oracle Commerce Cloud Value Proposition, Differentiators & Target Customers
  • Oracle Commerce Cloud Features & Roadmap Details
  • Oracle Commerce Cloud Pricing
  • What’s in it for Partners?
  • Partner Enablement Plan
  • Next Steps & Call to Action
  • Q&A

Speakers:

  • Dan Turner - Sales Director Commerce EMEA
  • Stuart Anderson - Sales Consulting Director Commerce EMEA
  • Richard Lefebvre - EMEA CX Partners Program Director
Registration: register HERE

Modern Service Experience (Las Vegas) event recorded sessions

For those of you unable to attend the Las Vegas 2015 event, you can watch all the sessions at 2015 Modern Service Experience on YouTube. The recordings include both the presentation and the audio.

We encourage you to take advantage of all the great content presented by your peers and the Oracle Service Cloud product management and development teams.

In addition, you are invited to engage with Oracle Service Cloud on these channels.

· Webinars including Ask the Experts and Release Overviews

· The Customer and Developer Community

· Social

o Twitter

o LinkedIn

o Facebook

o YouTube

o Google +

Wednesday Apr 29, 2015

Partner Webcast Oracle Platform-as-a-Service (PaaS) Strategy Update, 30th April, 6pm CET

The world at large is going through a very fast and sweeping transformation into the Cloud with some businesses even going aggressively into a “cloud first” mantra. As businesses realise the value of modern Cloud applications, CEOs are encouraged to drive more business innovations in the Cloud to create a truly customer centric business.

Instead of looking at point solutions, customers are increasingly demanding end-to-end Cloud capabilities to speed up the pace of innovation, capabilities that require a wide range of Platform-as-a-Service (PaaS) solutions. Oracle PaaS helps organizations rapidly build, integrate, secure and deploy rich Oracle SaaS applications, on-premise applications, and other SaaS applications.

Join us for this important Partner Webcast on April 30th 2015 @ 9am PDT to learn how you can help lead your customers on their Cloud transformation journey with Oracle.

Guest Speaker - Inderjeet Singh, Executive Vice President, Oracle Fusion Middleware Development

During the Webcast we will discuss:

  • Oracle’s Cloud Momentum and PaaS Goals
  • Oracle PaaS Offerings and Product Roadmap

This Webcast is the first in a monthly series of Oracle PaaS Webcasts, specifically for Partners - upcoming topics include:

  • PaaS Programs for Partners - May 13, 2015
  • FY16 Sales Play for Partners – June 10, 2015
  • Integration Cloud Service - July 8, 2015
  • Mobile Cloud Service - August 12, 2015

Register here

Friday Apr 24, 2015

Oracle Siebel IP2014 Partner Workshop - Reading (UK), May 13&14

Oracle is hosting a special 2-day event to give our partners an overview of the Siebel IP 2014 release, and an opportunity to work through hands-on labs and demos to learn about key concepts and best practices with Open UI.

May 13 - May 14, 2015 9:00AM – 6:00PM GMT

Oracle Office Reading, Oracle Thames Valley, Park Oracle Parkway Reading RG6 1RA, United Kingdom

The Oracle Siebel IP2014 Partner Workshop will feature key experts on our team who will guide you through the IP2014 release.

Key topics include:

  • Open UI and Responsive Web Design
  • How the Plug-in wrapper works with RWD
  • HTML Template Manager
  • Event Helper
  • Building Mobile Apps and Touch Devices
  • Migrating to IP2014
  • A preview of IP2015

Need to catch up on Open UI? Come and join us at our pre-session workshop. We’ll briefly touch on:

  • What is Open UI?
  • Siebel’s history and transition from the HI client to Open UI
  • What you can do with Open UI?
  • How does Open UI fit into Siebel’s Architecture?
  • The incredible opportunity for partners to help existing Siebel customers migrate to IP2014, and building compelling user experiences for their Siebel Applications across multiple channels (e.g. Desktop, Mobile, Tablet, etc.)

Audience

  • Practice Managers/Directors
  • Developers: Java, Siebel, User Interface, Web
  • Architects
  • Functional and Technical Consultants
  • Delivery Management Resources
  • Sales Consultants

Register here

Thursday Apr 23, 2015

“Digital Disruption: It’s Not What You Think” by Oracle’s Rob Preston

A Guest Post by Oracle’s Rob Preston, Editorial Director, Content Central (pictured left)

TechTarget’s Tom Goodwin uses Uber, Facebook, Alibaba, and Airbnb as examples of players with new tech-savvy business models that are disrupting their industries. Goodwin believes that our economic future lies in controlling the software interfaces that connect goods and services with the customer. In his mind, it’s all about the digital customer interface and things such as costly brick and mortar, physical goods, and intangible services are old school and irrelevant.

But Oracle’s Rob Preston contends (in a recent Forbes OracleVoice article) that digital disruption is much more than the customer interface. “It’s also about modernizing manufacturing and financial processes, overhauling entire supply chains, bringing more intelligence to marketing and sales strategies, making it easier for people and teams to collaborate, and rethinking talent recruitment and management,” he says. contends that digital disruption  runs much deeper than the customer interface.

Preston states that this disruption caused by cloud, mobile, data analytics, and social might not be as exciting as that caused by the likes of Uber and Airbnb, but it’s just as profound. Preston does a nice job of weaving in examples, industries, and insights into the article to make his case.

Tuesday Apr 21, 2015

Webinar: Oracle Commerce Cloud overview and partnership opportunities for Oracle EMEA Partners

Oracle Commerce Cloud is the new landmark eCommerce solution, combining the power of Market Leading Oracle Commerce for merchandizing, self-service commerce and content management, with all the benefits of SaaS business applications, including agility, speed of deployment and lower TCO.

Join us for an OPN webcast specially designed to give our EMEA partners a preview on Oracle Commerce Cloud product positioning, business benefits, features & functions. During this 90’ webinar, we will also share with you the partner business opportunity and OPN enablement plans.

Date & Time: Tuesday, May 05, 2015, 09:30am to 11:00am CET

Join this session if you are interested to develop your Customer Experience practice with the next eCommerce market’s game changer.

Agenda:

  • Commerce Market Dynamics
  • Oracle Commerce Cloud Strategy
  • Oracle Commerce Cloud Value Proposition, Differentiators & Target Customers
  • Oracle Commerce Cloud Features & Roadmap Details
  • Oracle Commerce Cloud Pricing
  • What’s in it for Partners?
  • Partner Enablement Plan
  • Next Steps & Call to Action
  • Q&A

Speakers:

  • Dan Turner - Sales Director Commerce EMEA
  • Stuart Anderson - Sales Consulting Director Commerce EMEA
  • Richard Lefebvre - EMEA CX Partners Program Director

Registration: register HERE

Friday Apr 17, 2015

UK Special: Modern Business Summit, London 28-30 April 2015

We have a brilliant line up of speakers for our Modern Business Summit in London. The agenda includes customer case studies and sessions with CX experts. Which sessions are you most interested in? http://ora.cl/Kj6

Monday Apr 13, 2015

Customer Concepts Magazine

Put the consumer back into B2B, when people buy from people what tips can you learn from the B2C community? #CustomerConcepts http://ora.cl/UnJ
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