Friday Jan 09, 2015

Oracle Cloud Integration - Unified and Comprehensive Cloud and On-premise Integration - Launch Webcast Monday January 26, 2pm CET

Simplify cloud integration with a unified and comprehensive solution to integrate disparate cloud and on-premise applications.

Oracle cloud integration leverages Oracle Cloud services as well as components from Oracle’s SOA, BPM, and data integration technologies.

During our January 26th Oracle 'Smart Combos': Oracle Cloud Integration Launch Webcast for EMEA partners, you will discover the Value for Partners especially in the context of:

  • Siebel to Eloqua Marketing integration
  • Oracle Service Cloud to Oracle Sales Cloud integration

Launch Webcast agenda and registration here : 26 January - 2 PM CET (1 hour)

Speakers will be:

- Olivier Tordo, Channel Sales – Senior Director
- Richard Lefebvre, Director CX Partner Programs EMEA
- Jürgen Kress, Senior Manager SOA/FMW Partner Programs
- Christian Patrascu, Director of Product Management – Oracle Fusion Middleware
- Yogesh Sontakke, Principal Product Manager  

Monday Dec 22, 2014

Acorn Paper Products Company Sales Cloud Reference Forum - January 7th, 6pm CET

Join us for another Oracle Customer Reference Forum on Tuesday, January 27, 2015 with Acorn Paper Products Company’s Jake Weissberg, Director of IT and David Karr, Chief Operating Officer. In this session, Jake and David will be sharing why Oracle Sales Cloud was the right choice to optimize sales team productivity and effectiveness while gaining executive visibility to the pipeline while streamlining their sales to order process with EBS.

Founded by Jack Bernstein in 1946, Acorn Paper Products Company started by selling job lot (over-run) boxes with five employees in an 11,000-square-foot warehouse. Today, Acorn, which is the end-user distribution arm of parent holding company Oak Paper Products Company, is a fourth-generation family-owned business with more than 500,000 square feet of warehouse space, operating four specialty product divisions: creative services, janitorial and sanitary products, wine packaging, and agricultural packaging.

REGISTER NOW in order to attend the live Forum on Tuesday, January 27, 2015 at 09:00 a.m. Pacific Time / 12:00 p.m. Eastern Time and learn more from Acorn Paper Products Company directly.

Thursday Dec 18, 2014

ec4u’s Oracle Accelerate to Oracle Sales Cloud Solution

ec4u delivers an Oracle Accelerate offer to support Salesforce migration to Oracle Sales Cloud:


Being a modern business means adopting a sales platform that is more than a single business process story. You need Oracle Sales Cloud. A powerful foundation for selling, Oracle Sales Cloud seamlessly integrates with Oracle’s Applications Cloud products, connecting your entire organization.

ec4u's Oracle Sales Cloud solution for customers, delivers a wide range of functionality purpose-built for sales executives, sales reps, and sales operations professionals who must deliver more revenue with the same resources.

This fixed scope Oracle Accelerate Solution delivered by ec4u is implemented using Conemis’ SFDC to Oracle Sales Cloud data migration tool, an accelerated implementation methodology, to get you up and running on Oracle Sales Cloud quickly and reliably by adopting Modern Best Practice. From lead generation to forecasting, a modern best practice transforms your sales processes, taking selling to the next level.

Multi-national capabilities: this Accelerate is available in Germany and can be rolled out globally through our subsidiaries in Switzerland and through the network of Oracle Accelerate partners worldwide.

See details here

Monday Dec 15, 2014

GM to expand its social outreach strategy overseas

Digiday article on how our partner General Motors makes social an integral part of the customer experience and delivers on business ROI #CX

Friday Dec 12, 2014

Modern Service Experience presented by Oracle CX Cloud - March 31-April 02 in Las Vegas

Oracle presents a suite of Customer Experience (CX) conferences focused on the latest technologies for sales, service, commerce, and CPQ in Las Vegas (The Venetian Hotel) March 31 – April 2.

Join the Oracle Service Cloud team at the Modern Service Experience presented by Oracle CX Cloud.

Highlights include:

  • Hear from visionary speakers and industry leaders
  • Learn from your peers and Oracle Service Cloud product experts
  • Network with Oracle Service Cloud customers and Oracle leadership
  • Participate in sessions specifically designed for your role – executives, administrators, and developers
  • Hear about recent product developments and what’s coming for Oracle Service Cloud
  • Celebrate and share your successes

Cost: $899 early-bird; $1,099 after February 3

Registration coming soon.

Interested in Speaking? Visit

Attendees are invited to submit sessions that describe your experience in a case study format. We want to hear the details around what questions you asked yourselves before embarking on a project, what goals you wanted to achieve, and why that was important to your business.

Wednesday Nov 26, 2014

Fusion Middleware Partner Community Forum 2015

Want to learn more and get trained hands on for cloud integration and customer experience integration including:

  • Cloud Integration for Eloqua, RightNow, Taleo and Oracle Cloud Applications

  • Build your own Cloud Integration adapter with the sdk

  • Multichannel enablement of Oracle Apps and SaaS – hands-on workshop

Attend the Oracle EMEA Fusion Middleware Partner Community Forum 2015 in Budapest - March 3&4th 2015 with hands-on training on March 5th & 6th

For details please visit our registration page here.

For future information, become a member of the SOA & BPM Partner Community here:

Monday Nov 24, 2014

Partner Webcast: Oracle's Acquisition of TOA Technologies, December 2nd - 6pm CET

Introducing the Newest Pillar in Oracle's Service Cloud Offering

Please join us Tuesday, December 2, 2014, for a special partner webcast about your go-to-market opportunities with the newest pillar in Oracle's Service Cloud offering: Oracle Service Cloud's Field Service Solution.

Oracle Service Cloud and Oracle ERP cloud solutions, with TOA, will transform customer service operations, allowing them to achieve operational excellence and improve productivity while exceeding customer expectations. The combination of Oracle Service Cloud and TOA is expected to create the most complete end-to-end service management solution in the cloud, modernizing customer service operations and driving superior customer satisfaction.

Subject matter experts from Oracle Worldwide Alliances & Channels and Product Development (including Jeffrey Wartgow, VP of Product Marketing at TOA Technologies and Nigel Clark, VP Alliances & Channels at TOA Technologies) will discuss how to sell Oracle's new field service solution:

  • State of modern field service management
  • Buyer personas
  • Product features and benefits
  • Identify sales opportunities
  • How to position
  • Competitive landscape
  • Partner Opportunities and Go-to-Market
  • Q&A (submit questions ahead of time when you register!)

Date: Tuesday, December 2, 2014 - Time: 18:00 CET - Duration: 60 minutes

Register Now

Wednesday Nov 19, 2014

2015 Oracle Service Cloud Customers & Partners in Las Vegas : Save the Date!

Are you looking for an opportunity to meet with Oracle Service Cloud and Oracle Knowledge product experts? Hear from Customer Service thought leaders? See the latest product roadmaps? Learn about new product functionality? Network with customers, peer or Oracle experts? Hear customer success stories? Dive into best practices and how-to's?

Then look no further: mark your calendar for March 31 – April 2, 2015 in Las Vegas at the Venetian.

Day 1 of the event will be dedicated to Customer Experience for Sales, Service and Marketing. On days 2 and 3, there will be an entire track devoted to Customer Service.

We will share more of the event details as they become available. Looking forward to seeing you in Vegas!

Saturday Nov 15, 2014

UK and Benelux specials: Upcoming CX Journey Mapping Workshops

A quick note that there are a few open access Customer Experience Journey Mapping workshops in UK, Netherlands and BelgiumCustomer Experience Journey Mapping workshops are a CX Business accelerator. Why not invite your customers and attend with them? 

Monday Nov 03, 2014

Know Before You Go: EMEA CX Partner Summit 2014

Heading to the CX Partner Summit in Brussels, next week? Here are some things to “know before you go”.

Don’t Forget Anything - Here’s Your Checklist for the Event

Registration Check-in

Check-in will be located at the Renaissance Brussels Hotel. Check-in dates and times:

  • Wednesday, November 12th from 8:00AM
  • Thursday, November 13th from 8:00AM

Our Gift to You: We don’t want you to leave Partner Summit empty handed, so we’ve put together a special gift for you. Be sure to grab yours, in exchange of a completed survey form, at the check-in table.

Networking Reception - a taste of Belgium

For those attending the networking reception - bring comfortable shoes and a big appetite for the walking dinner event through the heart of Brussels!

To help us provide the best experience – if you are not planning to attend, please send your REGRETS to Richard Lefebvre at

Directions & Transportation

Local Area & Things to Do in Brussels


After the Summit, track session presentations will be posted online at the OPN Cloud Connection in an exclusive community for registered attendees. If you would like to gain access to these valuable resources and EMEA CX Partner Summit presentations – please follow these steps:

  1. Go to and login at least once by Friday, November 14th
  2. Edit your OPN Cloud Connection profile. Include your name, company and upload a photo (Optional). Check out this page for the detailed steps.
  3. After you have completed the two steps above – you will receive access to the EMEA CX Partner Summit 2014 space within the next 1 to 3 business days.

Stay Informed

We are looking forward to engaging with in Brussels!


Wednesday Oct 29, 2014

UK Special: Oracle Applications User Experience (OAUX) Strategy and Roadmap Executive Briefing Event

Oracle is hosting a series of executive briefing events, 2 hours each, for director-level and above Oracle partners and Oracle customers in the UK, Ireland, and Northwestern Europe.

The events focus on the Oracle Applications Cloud user experience strategy for Oracle HCM Cloud, Oracle Sales Cloud, Oracle ERP Cloud, extensibility, and emerging technologies. In each 2-hour, invitation-only briefing event, Oracle Applications User Experience (OAUX) Vice President Jeremy Ashley will listen and respond to user experience issues that are top-of-mind for attendees and discuss the Oracle Applications Cloud user experience strategy and roadmap. Attendees will then have a chance for deeper discussions on their choice of offered topics, and see hands-on demonstrations of what's coming for user experiences in Oracle's HCM Cloud, Sales Cloud, ERP Cloud, extensibility, PaaS4Saas, or emerging technologies.

Advance registration is required, as well as a confidential non-disclosure agreement in good standing. If your company does not have a non-disclosure agreement in place with Oracle, we can start that process for you.

Where: Oracle London, One South Place, London EC2M 2RB. Waterloo conference room.

When: Wednesday, Dec. 3, 2014 (for customers) and Thursday, Dec. 4, 2014 (for partners).

Why: Gain insight into Oracle's user experience strategy and roadmap when you hear about and discuss the Oracle Applications User Experience research and development efforts, near-production design work, and ongoing investment in the Oracle Applications Cloud user experiences. The OAUX team will also collect feedback and perspectives from Oracle partners and customers.

Who: Oracle partners in the UK, Ireland, and Northwestern Europe for Oracle's HCM Cloud, Sales Cloud, and ERP Cloud. Ideally director-level and above.

Register here:

Free Oracle Sales Cloud, PaaS and Service Cloud Implementation Trainings for Partners : new dates!

We are pleased to inform you that, following the success of the first series of Oracle Sales Cloud Implementation workshops and in order to address the fast growing demand, we will organizing new dates and locations, as well as organizing similar training events for PaaS for SaaS and Oracle Service Cloud.

  • Oracle Sales Cloud implementation workshops (5 days): November 17th (South Africa or Remote - Register), December 8th (Poland or remote - Register), January 12th, February 2nd, March 2nd, March 30th, May 4th and June 1st
  • Oracle PaaS for SaaS implementation workshops (5 days): March 23rd, June 15th
  • Oracle Service Cloud implementation workshops (10 days): January 19th, April 13th, June 8th

These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. They will consist of live Webex presentations, live demo, and hands-on laboratory exercises. Your consultants can participate this training also remotely and therefore avoiding travel costs and travel time

Tuesday Oct 14, 2014

Invitation: Oracle Sales Cloud R9, PaaS and CX Integration Update EMEA partner events

We are pleased to invite you to a ½ day partner event featuring the Oracle CX strategy and the Oracle Sales Cloud Release 9’s unveil!

Join this EMEA CX Partner event to hear the latest CX product updates and strategy from Oracle Product Management Executives coming to your city!


  • Oracle CX strategy update
  • OSC Rel9 update and roadmap
  • Introduction to PaaS
  • Oracle CX Integration Paths

Dates and Location

  • Dubai – November 3rd, 2014 (9:00-12:00 + lunch - room Jumeirah 3) – Register here
  • Madrid – November 13th, 2014 (9:00-12:00 + cocktail lunch - room Tierra) – Register here
  • Milan – November 27th, 2014 (9:00-12:00 + lunch - aula Botticelli) – To register contact
  • Johannesburg – December 10th , 2014 (9:00-12:00 + lunch - room Albert Luthuli) – Register Here
  • Munich – December 15th, 2014 (9:00-12:00 + lunch – room Chagall) – Register here
  • Paris – December 16th, 2014 (14:00-17:00, Colombes, room Flammarion) – Register here
  • Reading – February 25th, 2015 (12:00-18:00 with lunch) – To register contact

The same content will also be split into 3 parts and broadcasted to the wider partner community in a series of 3 webinars delivered on January 9th, 16th and 23rd, 2015 (each date will feature a different content), please check back this blog for invitation and registration details.

Save the date, and start planning: registration will open soon and seats will be limited, so please register early.

Thursday Oct 09, 2014

Five Reasons to attend the 2014 EMEA CX Partner Enablement Summit

Need a reminder of why you should claim your seat at the CX Partner Enablement Summit in Brussels on November 12&13th? Here are five:

1.    Learn from the experts. Summit sessions and workshops are taught by the leading subject matter experts around the world. This is your opportunity to learn from their years of real-world experience.

2.    Make the most of every opportunity. Summit will give you the tools and know-how to find and maximize every opportunity so you can increase your impact and your revenue.

3.    Put yourself ahead of the pack. Time invested at Summit will pay dividends for you today, and for your continuing career, as you gain knowledge and skills. You’ll already be where your peers and competition are trying to go.

4.    Customize your learning experience. With three content tracks and over 20 sessions, you can easily organize and customize your two days to attend the sessions you need, so you can learn the latest skills relevant to you and your company.

5.    Unwind and enjoy Brussels. There’s a lot to see and do in Brussels from the bizarre comic strip, to checking out Brussels' favorite little fountain, the Manneken Pis to see what fashion the little statue is sporting

Only five weeks until CX Summit! Hurry before you miss your chance to experience all this and more. Register for Free now and meet us in Brussels on November 12 & 13!

Register Today!

Monday Oct 06, 2014

Drive Successful Client Engagement with Oracle SRM

If you want your clients to successful adopt the Social Relationship Management platform – then start with driving successful client engagement. Build a partnership with your clients by providing the training, support, account management, and strategic guidance they will need.

Your goal should be to set-up for success and this will bring renewals and likely up sells. Start with driving a social strategy to help your clients develop best in class strategies to achieve their business objectives – and demonstrate the value of the SRM platform.

So, what do you need to start building successful “social partnerships” with your clients?

  • Social Training/Account Set-up provide customized training sessions as well as training video resources available 24/7
  • Support/Account Management provide client kick-off, account set-up, and on-going consultation
  • Performance Tracking and Analytics measure, learn and optimize marketing activity
  • Social Delivery/Development define, scope and develop of custom apps/experiences
  • Strategic development provide advanced platform consultation, competitive analysis, and best practices

You also want to make sure you have the service professionals in place to deliver these offerings.

The typical background for a social media marketing service provider includes:

Former Agency Account Leaders

Brand Strategists

Analytics Consultants

Top-notch Developers & Technologists

Project Managers

Community Managers

And last but not least – you need to make sure you have the tools and knowledge required to on-board, train, implement and manage the Social Cloud solutions for your clients with an advanced level of understanding of the application, its features, integrations, and custom implementations.

Resources for you!



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