Sunday Jan 10, 2016

Oracle Sales Cloud Industry Solution for Communications - Webinar January 13th, 10:30 PST

With a simple, easy-to-use interface tailored for sales reps and sales executives, Oracle Sales Cloud for Communications brings customer information together across all channels to present a single view of the customer. Join us on Wednesday, January 13 (10:30 PST, 18:30 UK) and learn more about this pre-built integration with Siebel which offers a streamlined sales process, pricing and quote capabilities.

Friday Jan 08, 2016

Register for the upcoming Oracle Service Cloud February 2016 Partner LIVE Release Webcast

Empower Customers and Customer Service Agents with the Latest Updates to Oracle Service Cloud.

REGISTER for LIVE Webcast by selecting “Partner – Release Overview Webcast: Oracle Service February 2016” in the Upcoming Webinars for Oracle Service Cloud under Upcoming Events.

Date: Tuesday March 1, 2016, 8:30am PT (5:30pm CET)

Note: The replay will be made available post for your consumption under Event Recordings (in the LINK above).

Friday Dec 18, 2015

How to integrate and extend Oracle CX Cloud solutions: EMEA partners webinar replay

With Oracle CX Cloud, companies not only get the most comprehensive CX offering, but also an innovative and powerful cloud platform to extend, analyze and integrate these applications with the rest of the enterprise resources, as well as to optimize them for every user.  

This session outlines the Cloud Platform (PaaS & IaaS) solutions that Oracle provides to streamline cloud development and empowers you to deliver enterprise-grade solutions rapidly and cost effectively. Join this event if you are interested in the most advanced way to extend, analyze and integrate the Oracle CX solutions. In subsequent webinars, we will drive you through further Integration Solutions’ details.

Agenda:

  • Oracle Cloud Platform Overview
  • Practical use case to extend, analyze and integrate Oracle CX Cloud
  • CX extension & integration demo
  • Partner resources

Tuesday Dec 15, 2015

Oracle Marketing Automation Platform for EMEA Partners - webcast replay

In FY16, Oracle EMEA A&C is introducing a new co-marketing platform to help selected OPN partners running their own marketing campaigns with out-of-the-box localized Oracle content focusing on the most recent Oracle Cloud innovations.

The "Oracle Marketing Automation Platform" is a real opportunity offered to you as Oracle Partners to run Modern Marketing campaigns and support you in quickly generating new opportunities.

If you missed the special webcast on how to engage in the Oracle Marketing Automation opportunity which took place on Monday, 14th December, you can take the replay.

Friday Dec 11, 2015

New Oracle Sales Cloud Overview video

Watch this new Sales Cloud Overview video on YouTube (part of the Sales Cloud Channel) in which Michael Richter (Oracle Director Product management) reviews the solution positioning, key capabilities and benefits.

In this video, also discover the new industry vertical dimension of Oracle Sales Cloud, its Customer Master capabilities as well as all the extension and integration opportunities offered by the PaaS platform.

Watch it now!

Oracle CPQ Cloud Announces 2015 R2 - Webcast Tuesday December 15, 6pm CET

The Oracle Configure, Price, and Quote (CPQ) Cloud Development team is proud to share details about its last release of the year, 2015 R2.

This release focuses on three themes: Easy Administration, Enterprise Excellence, and Integration.

Join us on Tuesday, December 15, 2015, 9 am PT (6pm CET) for a webinar during which Oracle CPQ Cloud Product Managers will discuss the major features, including intended use cases and implementation suggestions, and show you where to find more information.

Event Details

Oracle Fusion Middleware & PaaS EMEA Partner Community Forum 2016 - March 15&16, Valencia (Sp)


[Read More]

Wednesday Dec 09, 2015

Ask the Experts for Service Cloud Customers - December 16th

The next session of webinar series from Product Development for Oracle Service customers and partners on Automating Complex Requests is coming on Dec 16. Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-to’s, and best practices.

Next Session: Easily Automate Complex Requests with Harriet Franklin from Product Management, on Wed., Dec 16 @ 8AM PT/11AM EST/1500 UK/1600 CET. Hear Harriet discuss how to improve the customer experience across all channels using Policy Automation.

Details and registration here

Replay: Service Cloud Nov 2015 Release Webcast

The November quarterly release is out, so stay current on the latest news & capabilities with the Oracle Service Cloud November 2015 Release Overview Webcast.

The replay is now available on the Oracle Service Cloud Webcast site, under "Event Recordings".

Oracle Marketing Automation Platform for EMEA Partners - webcast, Monday Dec 14th, 2pm CET

In FY16, Oracle EMEA A&C is introducing a new co-marketing platform to help selected OPN partners running their own marketing campaigns with out-of-the-box localized Oracle content focusing on the most recent Oracle Cloud innovations.

The "Oracle Marketing Automation Platform" is a real opportunity offered to you as Oracle Partners to run Modern Marketing campaigns and support you in quickly generating new opportunities.

We are happy to invite you to a webcast focusing on how to engage in the Oracle Marketing Automation opportunity on Monday, 14th December at 1:00pm UK / 2:00pm CET.

Register here

Friday Dec 04, 2015

CustomerThink Webcast Series: 3 Stages of Evolution to Becoming a Modern Customer Service Organization - Dec 10th

Many businesses today are at some stage of their journey to delivering an optimal, differentiated Customer Experience (CX), with the vision of building sustainable growth and profits through stronger customer relationships and reliable business data. Getting a vision around the “what” you want to deliver is not easy. The next question is even harder: “How” to build, deliver and grow to reach your visionary state?

In this 3-part CustomerThink webcast series, CX thought leaders Kate Leggett (Forrester), Ray Wang (Constellation Research) and Bruce Temkin (Temkin Group) will guide you through the Roadmap to Modern Customer Service. They will help you:

  • Benchmark where you are in your industry
  • Identify the issues you need to solve and in what order
  • Invest in technologies that best meet your goals
  • Incrementally measure your success along the way

Register now

Tuesday Nov 24, 2015

Service Cloud Nov 2015 Release Partner Webcast - Dec 1st

We are pleased to invite you to a Partner webcast during which we will highlight the new capabilities and enhancements delivered in the latest Oracle Service Cloud release.

The November 2015 release adds more advanced capabilities to Contact Center, Web Customer Service, Knowledge Management, and Policy Automation.

Highlights from the November release include:

  • Continued enhancements to Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as Intents and searchable analytics reports as well as more knowledge authoring functionality within the Agent Browser User Interface.
  • Expanded functionality in the Agent Browser User Interface, including Collaboration in Context, Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident Response Management.
  • New REST API capabilities that support pagination, sorting, file attachments, and the ability to execute reports.

 

Details: Tuesday, December 1st at 8:30 AM PT / 17:30 CEST

Register now!

Monday Nov 23, 2015

How to integrate and extend Oracle CX Cloud solutions? A special webinar for EMEA partners on Dec 17th

Maximize the Value of Your CX Investments with Oracle Cloud Platform

With Oracle CX Cloud, companies not only get the most comprehensive CX offering, but also an innovative and powerful cloud platform to extend, analyze and integrate these applications with the rest of the enterprise resources, as well as to optimize them for every user.  

This session outlines the Cloud Platform (PaaS & IaaS) solutions that Oracle provides to streamline cloud development and empowers you to deliver enterprise-grade solutions rapidly and cost effectively. Join this event if you are interested in the most advanced way to extend, analyze and integrate the Oracle CX solutions. In subsequent webinars, we will drive you through further Integration Solutions’ details.


Agenda:

  • Oracle Cloud Platform Overview
  • Practical use case to extend, analyze and integrate Oracle CX Cloud
  • CX extension & integration demo
  • Partner resources

Register now!

Live Webcast: Oracle Service Cloud November release - Dec 1st

Oracle continues to provide significant new features across the Oracle Service Cloud Solution. Please join the live release webcast on December 1 to learn about the new features and capabilities.

To register, select "Partner Release Overview Webcast: Oracle Service November 2015." The panelist is Christopher Hamilton, Senior Director of Product Management at Oracle.

Thursday Nov 19, 2015

Global transportation service provider improves sales and service effectiveness with Oracle Sales Cloud

TNT Brasil increased data availability and improved sales and service effectiveness with Oracle Sales Cloud and Oracle Service Cloud.

Watch and share the new video

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