Tuesday Nov 24, 2015

Service Cloud Nov 2015 Release Partner Webcast - Dec 1st

We are pleased to invite you to a Partner webcast during which we will highlight the new capabilities and enhancements delivered in the latest Oracle Service Cloud release.

The November 2015 release adds more advanced capabilities to Contact Center, Web Customer Service, Knowledge Management, and Policy Automation.

Highlights from the November release include:

  • Continued enhancements to Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as Intents and searchable analytics reports as well as more knowledge authoring functionality within the Agent Browser User Interface.
  • Expanded functionality in the Agent Browser User Interface, including Collaboration in Context, Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident Response Management.
  • New REST API capabilities that support pagination, sorting, file attachments, and the ability to execute reports.


Details: Tuesday, December 1st at 8:30 AM PT / 17:30 CEST

Register now!

Monday Nov 23, 2015

How to integrate and extend Oracle CX Cloud solutions? A special webinar for EMEA partners on Dec 17th

Maximize the Value of Your CX Investments with Oracle Cloud Platform

With Oracle CX Cloud, companies not only get the most comprehensive CX offering, but also an innovative and powerful cloud platform to extend, analyze and integrate these applications with the rest of the enterprise resources, as well as to optimize them for every user.  

This session outlines the Cloud Platform (PaaS & IaaS) solutions that Oracle provides to streamline cloud development and empowers you to deliver enterprise-grade solutions rapidly and cost effectively. Join this event if you are interested in the most advanced way to extend, analyze and integrate the Oracle CX solutions. In subsequent webinars, we will drive you through further Integration Solutions’ details.


  • Oracle Cloud Platform Overview
  • Practical use case to extend, analyze and integrate Oracle CX Cloud
  • CX extension & integration demo
  • Partner resources

Register now!

Live Webcast: Oracle Service Cloud November release - Dec 1st

Oracle continues to provide significant new features across the Oracle Service Cloud Solution. Please join the live release webcast on December 1 to learn about the new features and capabilities.

To register, select "Partner Release Overview Webcast: Oracle Service November 2015." The panelist is Christopher Hamilton, Senior Director of Product Management at Oracle.

Thursday Nov 19, 2015

Global transportation service provider improves sales and service effectiveness with Oracle Sales Cloud

TNT Brasil increased data availability and improved sales and service effectiveness with Oracle Sales Cloud and Oracle Service Cloud.

Watch and share the new video

Tuesday Nov 17, 2015

Replay: Oracle Service Cloud Product Release November Update

If you unfortunately missed the Oracle Service Cloud Product Release November Update Webcast on November 13th at 10am-11.30am GMT, you are welcome to take the replay: click here.

This technical session is aimed at our partner organizations Presales and Delivery teams working with Oracle Service Cloud.

Monday Nov 16, 2015

Webcast: Oracle Sales Cloud for Commercial Lines Insurance, Dec 14th

Join us on Monday, December 14, 2015 11:00am PST to learn how Oracle Sales Cloud for Commercial Lines Insurance can help you simultaneously…

  • Gather a complete picture of each agent’s “sales production"
  • Empower your Production Underwriters with robust analytics and meticulous task management
  • Enable Underwriting Managers to view the agency universe in detailed fashion
  • Collaborate with agents using Insurance quotation tool
  • Build stronger agent relationships through high-touch marketing automation
  • Foster loyalty through unparalleled product support

With the right tools, it’s possible. 

Details and registration here

Webcast: How Modern Communications Companies Spell Sales Success with Oracle Sales and CPQ, Nov 17th

Join us on Tuesday, November 17 11am PST for a 30’ webcast to learn how Oracle Sales Cloud for Communications and Oracle CPQ Cloud can help you…

  • Gain clarity of your prospects digital behavior for better qualification, solution targeting, and improved close rates
  • Provide a systematic “guided selling” approach to instill Sales best practices to improve sales productivity
  • Improve efficiency with streamlined quoting and expedited price and approval processes

With the right tools, your sales teams can over achieve in today’s challenging Comms sales environment.

Details and registration here

UK Special: Enigen event on Oracle Service Cloud and Oracle Policy Automation to optimize HR shared services

On Dec 3rd, 9am-1pm, at Oracle London City office (Moorgate, London, UK), join Enigen UK, Michele Martin-Taylor (Vice President HR People Services and HR Transformation at DHL Supply Chain) and Carmine Mancusi (Director Insight & Customer Strategy), for a free Breakfast and Lunch Seminar for HR Professionals.

Hear how developing and executing an HR Transformation Strategy has enabled DHL to standardize and consolidate HR Services,
plus the impacts and benefits to the business throughout their journey and the key milestones along the way.

Also Listen from Enigen how Oracle Service Cloud and Oracle Policy Automation can be leveraged for optimizing HR shared services 

To register, email events@enigen.co.uk

Oracle IoT Cloud Service webinar - November 18th, 9am PST

On November 18th, 9am PST, we invite you on an IoT webcast to better understand Oracle’s IoT strategy and a phased approach to ROI with the Oracle Internet of Things Cloud Service.

You will learn how to quickly build IoT applications, configure and monitor security policies, analyze massive amounts of data, and integrate with their business processes and applications.

This Webcast is part of a monthly series of Oracle Cloud Platform Webcasts, specifically for Partners - upcoming topics include "Data Management Services On Oracle Cloud" which will take place in December

Friday Nov 13, 2015

Modern Customer Experience - London, February 2&3, The O2

Join us on February 2-3, 2016 at the Intercontinental London – The 02 – for a unique conference where industry thought leaders, market experts, business leaders, Oracle executives & customers will share strategies & tools to help customers accelerate their digital transformation.

The “Modern Customer Experience” will include in-depth and dynamic peer discussions, and executive-level networking opportunities that address specific customer challenges and opportunities. Highlights will include real-world solutions and customer best practices, executive and celebrity keynote sessions, breakout sessions, industry-leading partners, exhibits and networking opportunities.

See the detailed program and register here: Modern Customer Experience

Note: in parallel of Modern Customer Experience track, the following conferences will also take place:

Wednesday Nov 11, 2015

Save-the-date: Modern Service Experience Conference, Las Vegas, April 26-28th

Building on the successful CX event earlier this year, another exciting Modern Service Experience Conference is coming on April 26-28th, 2016, in Las Vegas!

Details coming soon! Watch this link

What's New - Oracle Commerce Cloud Webinar - Nov 17th, 17:30 CET

What's New - Oracle Commerce Cloud Webinar

The "What's New" session continues the knowledge sharing for Oracle Commerce Cloud, the new landmark eCommerce SaaS solution. Oracle Commerce Cloud features the latest commerce technology and is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.

Please Join Oracle Commerce Product Management as they share an overview of the latest release of Oracle Commerce Cloud as well as the roadmap for early 2016. For the newest release, they will dig into new functionality including the Assisted Selling Application, Agent Console enhancements, widget stacking, custom profiles, expanded payment gateways, order review capabilities, social wish lists and a lot more….

Join this session if you are interested in developing a deeper understanding of the next game change in eCommerce.

Nov 17, 2015 - 11:30 AM - 1:30 PM EDT (17:30 CET)

Register now!

Reminder: Oracle Service Cloud Product Release November Update - Nov 13th, 10am GMT

Reminder: join us for our quarterly Oracle Service Cloud Product Release update as we look to cover some of the new features and functionality you can expect to see. Join us on November 13th at 10am-11.30am GMT (11am-12:30am CET).

This technical session is aimed at our partner organizations Presales and Delivery teams working with Oracle Service Cloud.

Register now! 

Monday Nov 09, 2015

The 9 Levers You Can Pull to Grow Your B2B E-Commerce Business

The B2B market place is ripe for innovation. Now more than ever B2B sellers capabilities are misaligned with B2B buyers expectations. If, according to Frost and Sullivan, the online B2B market actually reaches $6.7 trillion dollars by 2020 then B2B sellers can expect both more opportunity to differentiate themselves and more competition. The companies who can pull these 9 levers most effectively will position themselves to capture more market share and succeed financially.

Find out More... on the 9 levers and how to address them with Oracle

Saturday Nov 07, 2015

Oracle Open World review by independent industry analyst

Dennis Howlett, an independent industry analyst, tweeted “Oracle OpenWorld 2015 – surprise, surprise – I’m giving a thumbs up” and wrote this plauditory article: “Oracle OpenWorld 2015 – the verdict.”



« November 2015