Thursday Oct 01, 2015

Hear former Vodafone CEO Stephen Brewer on how to improve Customer Experience (CX): Webinar with BPI On Demand (UK wit)h

How to Drive Down Customer Churn? Hear from former Vodafone CEO Stephen Brewer on how to improve Customer Experience (CX) on a webinar organized by Oracle top partner BPI On Demand (UK) !

With today's Customer being more and more fickle, coupled with the ease of changing telecoms providers, Stephen was challenged by Comms Dealer to share how the Internet of Things, Social Media, Cloud, Mobility and CX are changing the way we interact with our customers, and how you can use this to drive down customer churn and grow revenue.

Topics Covered:

  • Is your CRM Helping you keep Customers?
  • Understanding your Customer Journey
  • Improving Customer-driven Insight
  • Cloud CRM for Sales, Marketing or Service
  • Oracle Cloud CX and BPI On Demand helping you drive down Churn

Register for this VIP Webinar and enter the free prize draw for a chance to win a free driving day at Silverstone with a Top Gear Test Driver!

3rd November, 2015, 10:00 - 11:15am GMT

Register Now!

Wednesday Sep 30, 2015

OAUX Exchange event during OpenWorld 2015

Registration is now open for the OAUX (Oracle Applications User eXperience) Exchange event during OpenWorld 2015!

What is the future of the Oracle Applications UX really like? The OAUX team is providing a daylong, demo-intensive networking event at Oracle OpenWorld 2015 to show you what the results of Oracle's UX strategy will look like.

User experience is a key differentiator for the Oracle Applications Cloud, and Oracle is investing heavily in its future. Come see what our recently released and near-release user experiences look like, and check out our research and development user experience concepts, then let us know what you think. These experience experiments for the modern user will delve even deeper into the OAUX team’s guiding principles of simplicity, mobility, and extensibility and come from many different product areas. This is cutting-edge stuff, folks. And, since we know you're worn out from these long, interactive days, this event will also feature refreshments.

If you are attending Oracle Open World, register here

Friday Sep 25, 2015

Italy Special: Oracle Commerce Cloud Workshop, Milan, October 13th

Commerce Cloud, a new flexible and scalable SaaS solution built for the Oracle Public Cloud, adds a key new piece to the rich Oracle Customer Experience (CX) applications portfolio. Built with the latest commerce technology, Oracle Commerce Cloud is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.
Workshop Overview

The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track). The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud. The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to upsell Commerce Cloud.

The course will cover a wide range of topics to give each student a basis of understanding of the product with some basic hands-on exercises.

This workshop is free of charge for Oracle partners

Details and registration here

Thursday Sep 24, 2015

New Oracle Field Service Cloud Service Functional Implementation Boot Camp Available

We are pleased to announce you the availability of the Oracle Field Service Cloud Service Functional Implementation Boot Camp.  It was designed to enable you with the tools and methodologies required to implement Oracle Field Service Cloud Service solutions to clients with an advanced level of understanding of the technology, its features and its market preparedness.

At the end of these courses you will have the proper level of knowledge allowing you to take and pass the Oracle Field Service Cloud Service Essentials certification exam.

Fill in the form and request this new Boot Camp here

Oracle Social Cloud in Q1: Expanded Twitter Partnership = Better Social Service

Oracle Social Cloud released several updates this past quarter, including capabilities that drive next-generation social customer service solutions via our enhanced Twitter data partnership and latest Oracle Social + Oracle Service Cloud integrations

Additionally, we delivered on our themes of social, global, and integration by expanding the social networks we support and our data access and capabilities―all designed to make social more integrated across all customer-facing applications to drive more informed business decisions and deliver better customer engagements and experiences

  • Social Investments
    • Enhanced usability of SRM’s Engage area and expanded customer care capabilities
    • Extended our social network support with the addition of Instagram and Weibo
    • Enhanced our Calendar experience by integrating Workflow into it
    • Added LinkedIn owned-channel analytics
    • Enhanced our Mobile app with LinkedIn publishing, draft posts, and image editing
    • Upgraded SRM’s Social Intelligence Center displays
    • Added several Listening analytics refinements
  • Global Resource
    • Added Keyword, NLP and LSA support for Vietnamese, Czech, as well as new Sentiment Analysis for Spanish, Japanese, Simplified Chinese
    • Expanded platform-wide UI internationalization to include Indonesian, Hindi, Malay, and Thai, and added support for publishing and responding on Sina Weibo
  • Product Integration
    • Strengthened SRM integration with Siebel by additional meta-data support for messages sent from SRM
    • Bolstered partnership with Responsys with integration between SRM Custom Audiences and the Responsys program feature

Refined Dynamic Link Tracking feature in collaboration with BlueKai to ensure that customers can realize proper attribution of the contribution that their social efforts are making to their overall marketing efforts

Wednesday Sep 23, 2015

How to Design Your Omnichannel Customer Engagement? Free webinar, Oct 7th, 6pm CET

Nearly 50% of the Fortune 500 companies change every decade. Why? They fail to stay relevant to customers.

Ovum Principal Analyst Jeremy Cox shows you how to stay ahead of customer needs by developing the ability to meaningfully engage through any channel. Cox and Oracle’s Stephen Fioretti will help you:

  • Assess your customer engagement maturity level
  • Accelerate your progress by leveraging others’ success
  • Adopt new social strategies and the Internet of Things

You will come away with next steps for advancing your omnichannel strategy!

Oct 7, 2015 - 5:00 PM UK / 6:00 PM CET

Register now

Thursday Sep 17, 2015

UK Special: Capventis's Digital Strategy Workshops, London, October 2015 (free)

Build a Digital Strategy Roadmap to Win in Today’s Digital World

Bring your executive business leadership team together to identify how your commercial vision can be better realised today. Presented and facilitated by a Capventis (Oracle Gold Partner) Director, the objective of these half-day workshops is to educate and explore – specific to your company proposition and market – desirable and viable methods and options to win in todays digital marketplace.

Workshop Objectives
  • Education & Sharing. What is the Digital World today and what does that mean for Customer Relationship Management/Experience (CRM/CX) and Business Intelligence/Data (BI)?
  • What Does that Mean for Us? Facilitated discussion as to how your company (proposition, market, strategy, operations) aligns today. What are your desired business outcomes and how can these be better achieved?  What would you like to achieve as a business in the short-term and medium-term?
  • Options, Solutions and Technology. What kinds of solutions are available; examples of how they apply, how and why they make a difference, what is relevant to your business and its needs.
  • Roadmap to Modernise and Cut Costs. Successful businesses are modernising at the same time as defining more costeffective operation models. How would that look for you? The workshop concludes by discussing jointly what the roadmap would look like and how it can be realised.

Capventis offers these half-day executive workshops for free. Preparation is a simple hour-long conversation (phone or face-to-face) to set the scene, agree the high-level objectives, discuss who form your team should attend, and ensure relevancy and value.

Information and registration here

Tuesday Sep 15, 2015

Next Oracle Service Cloud "Ask the Experts" webinars

We invite you to register for upcoming Oracle Service Cloud Ask the Experts webinars:

Wednesday, September 30 @ 8 a.m. PST/11 a.m. EST - Community Self Service: Creating a Seamless Self Service Support Experience

Join Matthew Lees, Community Product Manager, for an overview of Community Self Service, the new set of community/forum/peer-to-peer support capabilities introduced in the August 2015 release of Oracle Service Cloud. Learn about the Community Self Service vision to bring customer conversations and knowledge directly into the support site, on equal footing with “official” knowledge, and the impact of this on customer experience as well as your own total cost of ownership.

During this webinar, Matthew will cover:

  • The basics of Community Self Service
  • The value of having community as a native part of Oracle Service Cloud
  • How to plan for and build out a Community Self Service-enabled support site
  • Initial (August 2015) functionality and the Community Self Service road map

Register Now!

Wednesday, October 28th @ 8 a.m. PST/11 a.m. EST - Sharpen Your Game: Tips for Using the Oracle Service Cloud Community @

Join Erica (Leep) Anderson, the Oracle Service Cloud Community Manager, as she takes you on a tour of the Oracle Service Cloud Community, a great resource for our customers and partners.

During this webinar, Erica will help you learn how to get the most out of the Community. She’ll:

  • Give you a tour of the site
  • Show you how to get started, stay updated, and collaborate with your peers, partners, and the Oracle Service Cloud team
  • Share community guidelines, tips, and tricks
  • Answer your questions about Community resources and functionality

Whether you’re a newbie getting your bearings with Oracle Service Cloud or you’re a seasoned veteran looking for tips to sharpen your game, this is a great opportunity to learn about the different resources available to help be successful with Oracle Service Cloud solution.

Register Now!

Monday Sep 14, 2015

Customers Speak for Oracle CPQ Cloud at Oracle OpenWorld 2015

Seeking tangible results from front-office transformation? This year, we let the customers do the talking. Oracle OpenWorld 2015 is the place to hear how companies from all industries leverage Oracle CPQ Cloud to drive real outcomes. Visit Oracle OpenWorld 2015 for full details, and to register.

Learn from the Best

CPQ Cloud customers, both old and new, will discuss the topics you want to hear about most.

Schneider Electric, MTS, Flowserve, Fike, National Oilwell Varco, and CareFusion will cover a range of subjects from prioritizing their first sales process optimization project to delivering incremental improvements year over year.

Seasoned architects and implementation partners will share their tips for integrating the sales tools with the back office for ultimate efficiency, customer-responsiveness, and cost reduction.

And, Oracle product managers will describe their latest thinking about how CPQ Cloud is evolving to meet your needs.

Kick-Off with the Sales General Session

  • Deloitte Digital’s Director / National Creative Director and Design Practice Lead Nelson Kunkel teams up with Bill Hunt, GVP Oracle Sales Cloud Development, to kick off the CX-Sales track (GEN4525); 1:00-2:15 p.m., Room 2003. Hear about Oracle’s product strategy and what Deloitte Digital is doing to meet today’s customer experience challenges.

Customer Stories

  • Schneider Electric, a recent adopter of CPQ Cloud, describes the goals and priorities that drove its initial roll-out, and the results it has achieved with the product early on. (CON8187)
  • Flowserve took a pragmatic approach. It uses the best of front and back office, integrating CPQ Cloud with Oracle E-Business Suite. (CON8188)

Customer Panels

  • CareFusion, MTS, and National Oilwell Varco will discuss how they configured CPQ Cloud to meet the ever-changing requirements of their businesses. Scott Billadeau, Oracle CPQ Consulting Practice Manager, will moderate the panel. (CON8186)
  • National Oilwell Varco and Fike achieved improved pipeline visibility and sales productivity by integrating Oracle CPQ Cloud with Oracle Sales Cloud. Hear the advantages of an all-Oracle front-office. Chris Shutts, VP of Oracle CPQ Cloud Development, facilitates. (CON8192).

Roadmap, Integration, and Platform Extension

  • CPQ Cloud Roadmap: Mark Lewis, Sr. Director of CPQ Cloud Product Management, describes the audacious near-term plans Oracle has for making the best cloud-based CPQ application even more powerful, user-friendly, and flexible. Come experience the vision. (CON4548).
  • Oracle Integration Cloud Service (ICS) offers customers of all stripes a cloud-based integration platform. Oracle OpenWorld 2015 marks its debut. Integrate cloud-to-cloud and cloud-to-on-premises applications with the simplicity of ICS. Come learn more. (CON9196).
  • Oracle Platform as a Service (PaaS) offers a great way to extend Oracle CPQ Cloud and other CX applications. This robust, flexible extension platform is the topic of this session. (CON9203).

At a Glance

Visit Sales―CX Central @ OpenWorld for full details on speakers, conference sessions, and exhibits.

Call your prospects today! Invite them to register and attend Oracle OpenWorld, where they can hear the success stories of new and long-time CPQ Cloud customers.

New CPQ Presence on

Newly designed CPQ web pages with new content, customer success stories and more bring you the latest and greatest CPQ website on These pages are in a modern experience layout and feature great assets to share with your customers

Wednesday Sep 09, 2015

Oracle Launch Webcast: Introducing Oracle Commerce Cloud

We are pleased to invite you to a customers and partners webinar that will feature Oracle Commerce Cloud product executives and two early adopter customers (Elaine Turner and Rock/Creek).  

Wednesday, September 23, 2015, 2:00pm EDT (7:00 pm UK)

Webcast attendees will:

  • Learn how moving Commerce to the Cloud will ignite innovation and online business growth
  • Hear Oracle’s vision and product strategy for Oracle Commerce Cloud
  • See a product demonstration

Hear eCommerce executives from Elaine Turner and Rock/Creek discuss why they chose Oracle Commerce Cloud and how it will drive better results.

Register here

Integration Cloud Services materials' library

Interested in Integration Cloud Services? here is a summary of materials available to you for training and positioning:

Integration Cloud Service (ICS) whitepaper, data sheet, eBook, articles, demos, webcasts

  • Documents:
    • Whitepaper: Five Ways to Simplify Cloud Integration - PDF
    • Data Sheet: Oracle Integration Cloud Service - PDF
    • eBook: Integration Cloud Service - PDF
    • Infographic: Cloud Integration Survival Guide - PDF
    • Forbes – How Your Organization Can Avoid and IT Integration Debacle – Q&A with Amit Zavery - Article
    • Oracle Delivers “Hybrid Integration” with Latest Oracle Cloud PaaS Updates - Article
    • Ovum: Oracle Integration Cloud Service is well placed to exploit hybrid integration market opportunity - AR-Blog | PDF
  • Demos
  • Customer and Partner Webcasts
    • Gartner – Best Practices for Adopting a Successful Cloud Integration Strategy using iPaaS - Replay
    • CLOUD-CON idevnews – Introducing Oracle Integration Cloud Service - Replay
    • Customer Advanstar Features Oracle Cloud Adapter for - Replay
    • Oracle Integration Cloud - Simplified for Cloud and On-Prem - YouTube
    • Oracle’s Vikas Anand introduces Oracle Integration Cloud Service - YouTube
    • Land O’Lakes on Oracle Integration Cloud Service - YouTube
    • PwC Insights into Oracle Integration Cloud Service - YouTube
    • Leader CIO on Faster Decisions with Cloud Integration - YouTube
Vale Enterprise Architect on Ease of Use of Oracle Integration Cloud Service - Video

Everything you always wanted to know about ... Oracle Cloud

With digital transformation being one of the most talked about topics in our industry and with Cloud offering an excellent solution to this development, we would like our Partners to have easy access to everything there is to know about the Oracle Cloud.

We are pleased to introduce the Cloud Playbook - an essential guide that includes the following content:

  • The Cloud Opportunity for Partners
  • Why Oracle? Accelerate your Business
  • Cloud Services incl. HCM, ERP, EPM, CX, PaaS
  • Access to useful Cloud industry reports
  • How to learn more and where to find it!
Let's spread the word and share the Cloud Playbook within your Organization!

Click here

Thursday Sep 03, 2015

Bigger Than Ever―Oracle’s Commerce Solutions at OpenWorld 2015

There are a lot of great reasons for Oracle Commerce customers to attend OpenWorld at the end of October, including in-depth product updates, many customer success stories, hands-on labs, and networking events. Attendees will walk away with a better understanding of how Oracle’s commerce solutions can help them stay competitive in today’s rapidly changing commerce market.

What’s New and Different?

  • Meet Oracle Commerce Cloud―it’s the newest addition to Oracle’s CX Applications portfolio. See demos, learn about the roadmap, and hear directly from our first customers leveraging this new product
  • Check out the Hands-on Labs: See how you can quickly stand up an online storefront with Oracle Commerce Cloud
  • Catch the Interactive Customer Showcases in the CX Commerce Demo Zone, featuring Oracle Commerce and Commerce Cloud customers

All sessions and the demo zone for customer experience will be located on 2nd floor of Moscone West in San Francisco.

Conference Sessions

Commerce attendees can explore best practices and share knowledge with more than 20 commerce-focused sessions:

  • Learn about roadmap and release updates
  • Get an in-depth look at Oracle Commerce Cloud
  • Attend thought-leadership sessions featuring Oracle strategy experts and industry analysts
  • Sit in on customer panels featuring both Oracle Commerce and Commerce Cloud customers
  • Experience manager and business control center best practice sessions
  • Listen to customer and partner case studies
  • Take part in more than just commerce-focused sessions and explore all that CX Central @ OpenWorld has to offer

Sessions of Special Interest

  • The Future of Oracle Commerce: Roadmap and Release Update (CON6303), Tuesday October 27, 5:15-6:00 p.m., Moscone West Room 2005
  • Meet Oracle Commerce Cloud―A New SaaS Solution for Commerce (CON8647), Wednesday, October 28, 12:15-1:00 p.m., Moscone West Room 2005
  • Accelerating Success with Oracle Commerce―Panel discussion with KLX Aerospace, Tilly’s, and other Oracle Commerce Customers (CON8641), Tuesday, October 27, 4:00-4:45 p.m., Moscone West Room 2005
  • Building Commerce Experiences In The Cloud―Panel discussion with Rock/Creek, Hollander, and Elaine Turner (CON8842), Wednesday, October 28, 3-3:45 p.m., Moscone West Room 2005

Guest Customer and Partner Appearances Include:

Vitamix, American Greetings, Maritz Reward Solutions, KLX Aerospace, Tilly’s, Ulta Rock/Creek, Hollander, Elaine Turner, JC Penney, Furniture Row, TOMS,, Lojos Renner, Verizon, Razorfish, Compasso, SapientNitro, Cirrus10, and more!

Commerce Demo Zone

Take a break in the CX-Commerce Demo Zone. You’ll see the latest Oracle Commerce product demonstrations led by members of the Oracle Commerce product management and sales consulting teams. Take note of the latest features and learn from our customers at these demonstrations:

  • Oracle Commerce On-Premise: See the latest features for both B2C and B2B commerce
  • Oracle Commerce Cloud: Learn all about our newest offering
  • Interactive Customer Showcase: Stop by and visit Oracle Commerce and Commerce Cloud customers as they showcase their latest product offerings. You also can see how they are using Oracle Commerce or Commerce Cloud to power their online shopping experiences. Note: These customers will be offering special OpenWorld-only discounts on their products, so make sure to stop by! Featured customers include Vitamix, Rock/Creek, Elaine Turner, and Hollander.

At a Glance

Invite your customers today. Visit Commerce—CX Central @ OpenWorld for full details on speakers, conference sessions, exhibits, and entertainment!

Oracle Customer Reference Forums - The SSI Group - Oracle Sales Cloud

Join us for another Oracle Customer Reference Forum on October 7, 2015 to hear Terry Pefanis, CFO of The SSI Group talk about their success implementing Oracle Sales Cloud and how it has transformed their business.

Transitioning from SFDC to Oracle Sales Cloud has increased The SSI Group’s visibility to pipeline and ability to uncover opportunities with improved reporting and analytics. It has been able to reduce the total cost of ownership and streamline its vendor management. In addition, it needed a solution that would enable it to automate and simplify its monthly customer contract billing process.

About The SSI Group (

SSI is a forward-thinking innovator that is powering the business of healthcare through improved flexibility, connectivity and integration. The company offers a single-vendor, end-to-end Revenue Cycle Management (RCM) solution featuring front-end patient access solutions; industry-leading, best-in-class billing and claims transmission; contract management, audit management, release of information and attachment processing; and an advanced analytics and business intelligence product suite. With over 800 direct payer connections through its EHNAC-certified clearinghouse, SSI processes 600 million transactions annually, totaling in excess of $800 billion in billed electronic claims revenue. For more information about SSI, please visit


Click the Register for Event button to confirm your attendance for this informative event.

Your customers have changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires fast and easy tools, mobile productivity, insightful and collaborative selling, and aggressive pipeline creation. Learn how our customers are leveraging Oracle Sales Cloud to enable reps to sell more, managers to know more, and companies to grow more.

Please visit the archive of Oracle Customer Reference Forums that are available for replay here to learn how other customers are achieving success with Oracle.



« October 2015