Thursday Jun 23, 2016

Ask the Experts for Service Cloud Customers - June 29

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Desktop Extensibility Frameworks: .NET and Browser Agent Desktop with Josh Bowcott from Product Management, on Wed., June 29 @ 1600 UK/1700 CET.

Details and registration

Tuesday Jun 14, 2016

EMEA Partner Webinar : Introduction to Commerce Cloud - July 5th, 4pm CET

For a limited number of Oracle EMEA partners, we are organizing an introduction to Commerce Cloud webinar, which will also be featuring a short demo, a look to live customer sites and a Q&A's session. 

This event is taking place on Tuesday July 5th, from 4 to 5pm CET.

If you would like to attend this event, please send an eMail to richard.lefebvre@oracle.com

Ask the Experts for Service Cloud Customers - June 22

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Everything You Ever Needed To Know About Service Cloud Upgrades with Chris Warner from Product Management, on Wed., June 22 @ 9AM PT/12PM EST/1700 UK/1800 CET.

Details and registration

Monday Jun 13, 2016

Oracle launches new Cloud offer for ISVs - Webinar, June 14th, 4pm CET

Your shift to the cloud just got a whole lot easier!

Watch on June 14th as Dan Miller, SVP of ISV, OEM and Java Sales, Oracle announces new offerings designed to enable ISVs and other OPN members with easy access to Oracle Cloud development and test environments, technical resources, and fast start go-to-market opportunities.

Tuesday June 14, 2016 - 2:00 – 2:30 PM GMT / 4:00 – 4:30 PM CEST (Add to Calendar)

Mark your calendar and watch on oracle.com/partners for this exciting announcement!

Thursday Jun 09, 2016

Knowledge Webinar with ThinkJar

As customer expectations have accelerated thanks to the proliferation of channels and online social communities, and as questions only get more complex, brands must seek out ways to bring knowledge out from its central repository and instead place it at the point of need. Of course, creating, storing and surfacing knowledge in this new paradigm requires a calculated transformation.

Join Esteban Kolsky, Principal and Founder, ThinkJar and Nav Chakravarti, Vice President, Oracle Product Management, for a live webinar discussion on how the use of sophisticated knowledge management improves customer engagement.

Webinar details: Thurs, June 16 at 7pm BST

Register

Tuesday Jun 07, 2016

ICMI and Gartner recognize Oracle Service Cloud’s leading customers and solutions

Three Oracle Service Cloud customers were recently announced as recipients of the 12th annual Global Contact Center Awards by International Customer Management Institute (ICMI).

Congratulations to Kohl’s (Winner Best Large Contact Center), WageWorks (Runner-Up Best Large Contact Center) and Church Pension Group (Runner-Up Best Small Contact Center)!

Read the details here

New series of Oracle IaaS / PaaS webinars for partners

Here is a series of new partner webinars featuring Oracle IaaS / PaaS products: 

IaaS - June 20th, 5pm CET – Registration Link

Oracle Cloud Infrastructure as a Service (IaaS) offers a set of core infrastructure capabilities of elastic compute, network and storage to provide customers the ability to run any workload in the cloud.

This event will focus on the following:

  • Understanding of Oracle Compute and Storage Cloud capabilities, and their fit in today’s modern cloud architecture
  • Discuss Customer use cases, examples include:
    • Dev Ops and IT Ops - Build,Configure, Deploy, Orchestrate, Operate Oracle and non-Oracle workloads on Oracle Cloud
    • Hybrid Cloud - On premise with Public Cloud for transparent workload optimization
    • Innovation - New and enhanced offerings leveraging Oracle's unique cloud strategy across Infrastructure, Platform, and Applications
  • Identify opportunities for partners

Next steps for deeper training and go-to-market

Apps Dev - June 21st, 5pm CET – Registration Link

This event will focus on Oracle Cloud DevOps Overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to bring DevOps and AppDev to a Modern Cloud Platform leveraging Oracle IaaS and PaaS.

Integration – June 22nd, 5pm CET - Registration Link

This event will focus on Oracle Integration Cloud Service (ICS) overview, SOA Suite/SOA Cloud Service (SOACS) overview, and API Platform Cloud Service overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to rapidly provision, deploy, manage and connect their Oracle and 3rd party applications to reduce complexity and achieve one connected enterprise.

Analytics – June 23rd, 5pm CET - Registration Link

This event will focus on Oracle PaaS BI Cloud Service, Data Visualization Cloud Service and Oracle Big Data Discovery Cloud Service. This Oracle PaaS webcast is intended for CxOs, Enterprise Architects, Analytics Solutions Leads, BI Product Management and Sales Executives. Participants will learn about key Oracle Cloud Analytics Services in Oracle PaaS.

Data Integration Services (DIS) - June 27th, 5pm CET - Registration Link

This event will focus on Oracle Data Integration Cloud Solutions covering Big Data Preparation (BDP), Golden Gate Cloud Service (GGCS) and Dataflow Cloud Services (DFML) and, other connected Platform and Infrastructure Cloud Service overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to rapidly provision, deploy, manage and connect their Oracle and 3rd party applications to reduce complexity and achieve one connected enterprise.

Digital Experience (DX) – June 29th, 5pm CET - Registration Link

This event will focus on Oracle Document Cloud Service (DOCS), Sites Cloud Service (SCS) and Process Cloud Service (PCS) Overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to bring DOCS, SCS & PCS as a part of Digital Experience (DX) for both Standalone and bundled solution to a Modern Cloud Platform leveraging Oracle PaaS.

IDM – June 30th, 5pm CET - Registration Link

This event will provide an overview of the Oracle Identity Cloud Service (IDCS), and API Platform Cloud Service. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about Oracle’s solutions for securing access to applications and APIs.

Monday Jun 06, 2016

Oracle FY17 global Partner Kickoff

It’s the start of a new Oracle fiscal year and we are excited about the tremendous opportunity ahead of us. Join us at oracle.com/partners for our Annual Global Partner Kickoff so you can get prepared and aligned for the year ahead, as we want you to be part of our success.

This must-attend event features a premier line-up of Oracle executives - including Thomas Kurian, Dave Donatelli, Shawn Price, regional A&C leaders, and others – as they discuss partner cloud transformation and Oracle’s direction for the year ahead.

EMEA session: Tuesday, June 21 @ 2:00 pm BST - Register here 

What to expect:

  • Outline of product strategy and updates
  • Overview of OPN program enhancements
  • How to accelerate sales and make money through Oracle’s latest cloud innovations
  • Join the conversation during the webcast via Twitter with @oraclepartners or #OPN

Don’t miss this unique opportunity to hear directly from key Oracle sales and product executives, learn how to accelerate revenue through Oracle’s full-stack offerings, and ensure your business aligns with Oracle’s direction for FY17.

We look forward to kicking off the new year by hosting our global partner community during this webcast!g

Tuesday May 10, 2016

EMEA Partner Webinar : Introduction to Commerce Cloud - July 5th, 4pm CET

For a limited number of Oracle EMEA partners, we are organizing an introduction to Commerce Cloud webinar, which will also be featuring a short demo, a look to live customer sites and a Q&A's session. 

This event is taking place on Tuesday July 5th, from 4 to 5pm CET.

If you would like to attend this event, please send an eMail to richard.lefebvre@oracle.com

Monday May 09, 2016

3 things we learned at the Modern CX conferences

Oracle's Modern Customer Experience Conferences were held in Las Vegas last month. It's essentially four conferences in one: Modern Service Experience, Modern Commerce Experience, Modern Sales Experience, and Modern Marketing Experience. This annual conference brings together thousands of marketers and customer experience (CX) executives from around the globe. For those who weren’t able to attend, here’s a recap of the major themes from the conference, with a special emphasis on social marketing.

Read Maggie Huston‘s report here

Saturday Apr 23, 2016

Exclusive Webcast: Oracle Mobile Cloud - April 27

Please join us for a Mobile Cloud Service Partner Update webcast on April 27 at 9:00am PT. Joe Huang, Product Manager for Mobile Cloud Service, will host this one-hour session and cover topics including: new features added to MCS since the initial release in 2015, the latest sales plays, current pricing, alliances that have been built with other products to provide a complete ecosystem around MCS, and Oracle MAX tooling.

Register here.

Live Partner Release Webcast for Oracle Service Cloud – May 24

Oracle continues to make impactful investments in Oracle Service Cloud to help you deliver great customer experiences. The May 2016 release of Oracle Service Cloud adds new capabilities that enable agents to view and understand the customer’s journey. Join us during the upcoming webcast on Tuesday, May 24 at 8:30am PT to learn more.

Thursday Apr 21, 2016

Gartner Webinar: Service for the Next Generation - May 4th

Oracle Service Cloud customer Gogo joins Gartner and Oracle on May 4th for a special webcast during which Michael Moaz of Gartner, Jerry Oversen of Gogo, and Oracle's Stephen Fioretti will discuss what’s happening with mobile customer self-service, social channels, and the digital explosion, and what organizations need to consider.

Details: Wednesday, May 4th11am PT / 2pm ET

Register here

Tuesday Apr 19, 2016

Replay: Oracle Customer Experience for Financial Services, Monday April 18, 2016, 4pm CET

Missed yesterday's webinar?  Take the replay here

Oracle’s Financial Services Industry Cloud solution is gaining momentum in the marketplace. 

Join us on Monday April the 18th at 4pm CET for an exclusive Oracle EMEA Partner webinar to learn more about Oracles Financial Services offering and how Oracle is engaging with customers to define their path to digital transformation.

This presentation provides an overview of Oracle’s CX Cloud solution for the Financial Services industry.  Agenda:

  • CX Cloud Industry Overview
  • Introduction to Oracle’s Financial Services Offering (including demo)
  • Customer Momentum and Lighthouse Program
  • Q&A’s

This webinar is targeting System Integrators and ISV’s which are looking for innovative idea’s to help their Financial Services customers making a successful transition into the era of Digital Customer Experience

Speakers:

  • Leslie Buhrer - Senior Director, Oracle Product Management, CX Industry Financial Services
  • David Lopes – Director, Oracle EMEA Digital Experience

Monday Apr 18, 2016

NEW DATES - Oracle CPQ Cloud Bootcamp - Reading (UK), May 31st - June 3rd

This Bootcamp was initially planned for 4 days but, in order to accommodate a UK public holiday on May 30th, is now reduced into 4 days only!

The Oracle team is pleased to invite you to a 4 days in Class Bootcamp about Oracle Cloud CPQ Documentation.

Dates and location: May 31st - June 3rd, 2016 (Mon-Fri) - Oracle Office Reading (UK)

Target audience: Technical roles or implementation consultants

Agenda:

  • Administration Essentials Part I
  • Administration Essentials Part II
  • Configuration Essentials
  • Commerce Essentials
  • Integration

Prerequisites: Audience is expected to take the Pre-Sales Training and Assessment.

Details and Registration 

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