By Richard Lefebvre-Oracle on Nov 24, 2015
We are pleased to invite you to a
Partner webcast during which we will highlight the new capabilities and
enhancements delivered in the latest Oracle Service Cloud release.
The November 2015 release adds more advanced capabilities to Contact Center, Web Customer Service, Knowledge Management, and Policy Automation.
Highlights from the November release include:
- Continued enhancements to Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as Intents and searchable analytics reports as well as more knowledge authoring functionality within the Agent Browser User Interface.
- Expanded functionality in the Agent Browser User Interface, including Collaboration in Context, Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident Response Management.
- New REST API capabilities that support pagination, sorting, file attachments, and the ability to execute reports.
Tuesday, December 1st at 8:30 AM PT / 17:30 CEST