Wednesday Apr 29, 2015

Move to Oracle Sales Cloud now and get your or MS Dynamics CRM remaining contract being paid!

Oracle partner's BPI OnDemand (UK) is launching an innovative program for or MS Dynamics CRM customers to switch to Oracle Sales Cloud, with the remaining part of their subscription contract being paid by BPI OnDemand.

See BPI OnDemand's offer details, including Terms & Conditions here.

On its website, BPI OnDemand is listing where they believe Oracle Sales Cloud is winning against or MS Dynamics CRM:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS


Oracle Sales Cloud beats and Microsoft Dynamics CRM across the board:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS
- See more at:

Oracle Sales Cloud beats and Microsoft Dynamics CRM across the board:

  • Ease of Use - WINS
  • Pipeline Management - WINS
  • Cross & Upsell Management - WINS
  • Analytics & Forecasting - WINS
  • Mobile - WINS
  • Outlook Integration - WINS
  • Collaboration - WINS
  • Industry Editions - WINS
  • Integration - WINS
- See more at:
Move to Oracle Sales Cloud now, and we'll pay your remaining year or MS Dynamics CRM contract - See more at:
Move to Oracle Sales Cloud now, and we'll pay your remaining year or MS Dynamics CRM contract - See more at:

Free Oracle Service Cloud Implementation Workshop for EMEA Partners

We are pleased to invite your Customer Experience (CX) Practice to a 10-day hands-on Oracle Service Cloud (formerly RightNow) Implementation Workshop. We invite you to join the workshop either InClass or Remotely (avoiding travel time and travel costs).

This Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop.

A Workshop consists of live presentations, live demos, and hands-on laboratory exercises. Participants will have access to an Oracle Service Cloud environment during the workshop and for a limited time afterwards.

Workshop training dates: 8th- 19th June, 2015.

Location: Belgium, Vilvoorde. Remote participation is possible.


The 10-day workshop (first 5-day functional track and then 5-day technical track) will cover the following topics:

Week 1 – Functional

Customer Portal, Contact Management, Incident Management, Answer Management, Initial Setup, Service Administration, Agent Desktop, Mail, Extensibility, Chat, Feedback, Analytics, Interfaces,  Knowledge Base Management

Week 2 - Technical

Customer Portal (Create pixel perfect, branded and customized web customer service experiences, Best practices on using widgets, syndication, customizing styles and behaviors, Enable mobile web customer service experiences, Versioning and accessibility), Add-In (Setup developer templates for rapid creation of custom add-ins, Developer mode and debugger to quickly diagnose problems when creating add-ins, - Automate the agent desktop and interact with data from your custom add-in), General Integration (Connect Common Object model and Data Integration APIs, ROQL to query the Service Cloud for the data integration, Custom objects and meta-data to support dynamic integration scenarios).


Approximately 4 hours of live presentation and Q&A daily. Participants will independently work on laboratory activities after the 4-hour live presentation. Attendees will get access to an Oracle Service Cloud environment, and they must complete the assigned laboratory work daily. In-class attendees will have live access to product experts during laboratory exercises. Those attending remotely will have access to product experts via forum and chat.


If your company has not previously accepted this addendum, please click here to review and accept the terms and conditions. You should be authorized by your company to accept the legal addendum

Participants should have experience in implementing and extending CRM Service applications including Siebel, Sales Cloud or RightNow. For technical track, proficiency in PHP and .NET are preferred, including knowledge of web services technologies such as AJAX, CSS3, XML, and SOAP.

There will be some work to prepare prior to attending, this will be sent to you on confirmation of your attendance. Please plan on spending approximately 2 days (prior to the workshop) to go over the prerequisite material. The workshop requires attendees to provide their own laptop. We will provide details on specifications. Please review the Service Cloud Video Series.

This workshop requires attendees to provide their own laptop equipped with the following pre-requisite software.

Latest Version of .NET Installed
Sublime Text 3
Package Control for Sublime Text
Sublimelinter Plugin *See the instructions on ‘Installing Via Package Control’
Chrome Browser
Visual Studio Express
JDeveloper 12c
Internet Explorer Browser


Please send the list of participants to your Oracle A&C contact asap. Please provide the following information: Workshop, Workshop date, InClass or Remote, Track (Functional, Technical track or Both), Partner Company, Participant’s name, Participant’s Corporate Email Address, Resident Country. A confirmation email alert will be sent to registrants upon approval.

Partner Webcast Oracle Platform-as-a-Service (PaaS) Strategy Update, 30th April, 6pm CET

The world at large is going through a very fast and sweeping transformation into the Cloud with some businesses even going aggressively into a “cloud first” mantra. As businesses realise the value of modern Cloud applications, CEOs are encouraged to drive more business innovations in the Cloud to create a truly customer centric business.

Instead of looking at point solutions, customers are increasingly demanding end-to-end Cloud capabilities to speed up the pace of innovation, capabilities that require a wide range of Platform-as-a-Service (PaaS) solutions. Oracle PaaS helps organizations rapidly build, integrate, secure and deploy rich Oracle SaaS applications, on-premise applications, and other SaaS applications.

Join us for this important Partner Webcast on April 30th 2015 @ 9am PDT to learn how you can help lead your customers on their Cloud transformation journey with Oracle.

Guest Speaker - Inderjeet Singh, Executive Vice President, Oracle Fusion Middleware Development

During the Webcast we will discuss:

  • Oracle’s Cloud Momentum and PaaS Goals
  • Oracle PaaS Offerings and Product Roadmap

This Webcast is the first in a monthly series of Oracle PaaS Webcasts, specifically for Partners - upcoming topics include:

  • PaaS Programs for Partners - May 13, 2015
  • FY16 Sales Play for Partners – June 10, 2015
  • Integration Cloud Service - July 8, 2015
  • Mobile Cloud Service - August 12, 2015

Register here

Friday Apr 24, 2015

The value of Modern Marketing to EMEA A&C Marketeers and Partners

The value of Modern Marketing to EMEA A&C Marketeers and Partners Webcast replay is available (60').

To watch the Webcast again – or share it with a colleague – click here

Oracle Siebel IP2014 Partner Workshop - Reading (UK), May 13&14

Oracle is hosting a special 2-day event to give our partners an overview of the Siebel IP 2014 release, and an opportunity to work through hands-on labs and demos to learn about key concepts and best practices with Open UI.

May 13 - May 14, 2015 9:00AM – 6:00PM GMT

Oracle Office Reading, Oracle Thames Valley, Park Oracle Parkway Reading RG6 1RA, United Kingdom

The Oracle Siebel IP2014 Partner Workshop will feature key experts on our team who will guide you through the IP2014 release.

Key topics include:

  • Open UI and Responsive Web Design
  • How the Plug-in wrapper works with RWD
  • HTML Template Manager
  • Event Helper
  • Building Mobile Apps and Touch Devices
  • Migrating to IP2014
  • A preview of IP2015

Need to catch up on Open UI? Come and join us at our pre-session workshop. We’ll briefly touch on:

  • What is Open UI?
  • Siebel’s history and transition from the HI client to Open UI
  • What you can do with Open UI?
  • How does Open UI fit into Siebel’s Architecture?
  • The incredible opportunity for partners to help existing Siebel customers migrate to IP2014, and building compelling user experiences for their Siebel Applications across multiple channels (e.g. Desktop, Mobile, Tablet, etc.)


  • Practice Managers/Directors
  • Developers: Java, Siebel, User Interface, Web
  • Architects
  • Functional and Technical Consultants
  • Delivery Management Resources
  • Sales Consultants

Register here

Thursday Apr 23, 2015

“Digital Disruption: It’s Not What You Think” by Oracle’s Rob Preston

A Guest Post by Oracle’s Rob Preston, Editorial Director, Content Central (pictured left)

TechTarget’s Tom Goodwin uses Uber, Facebook, Alibaba, and Airbnb as examples of players with new tech-savvy business models that are disrupting their industries. Goodwin believes that our economic future lies in controlling the software interfaces that connect goods and services with the customer. In his mind, it’s all about the digital customer interface and things such as costly brick and mortar, physical goods, and intangible services are old school and irrelevant.

But Oracle’s Rob Preston contends (in a recent Forbes OracleVoice article) that digital disruption is much more than the customer interface. “It’s also about modernizing manufacturing and financial processes, overhauling entire supply chains, bringing more intelligence to marketing and sales strategies, making it easier for people and teams to collaborate, and rethinking talent recruitment and management,” he says. contends that digital disruption  runs much deeper than the customer interface.

Preston states that this disruption caused by cloud, mobile, data analytics, and social might not be as exciting as that caused by the likes of Uber and Airbnb, but it’s just as profound. Preston does a nice job of weaving in examples, industries, and insights into the article to make his case.

Want to Outperform Your Competitors? 4 Ways to Serve Up a Cloud Advantage

A Guest Post by Rod Johnson (pictured left), Group Vice President, Applications Business Group, Oracle

With more and more companies moving towards the cloud we wanted to find out how this cloud adoption impacted the success of these businesses. To do this, Oracle sponsored a global study, “Cloud Computing Comes of Age,” conducted by Harvard Business Review Analytic Services.

What did we find out?

  1. IT is not your opponent. IT and LOB share equal responsibility for cloud in high performing organizations.
  2. Move further, faster. Cloud leaders are not only more likely to use cloud across the top five functions (recruiting, marketing, sales, training, travel/expense management), but are also much more likely to be pushing cloud into more core business functions including procurement, supply chain and accounting.
  3. Be a role model. More than twice as many cloud leader respondents said that their CIOs had taken a leadership role in the move to the cloud compared to cloud novices (62 percent to 31 percent). These CIOs value the agility and efficiency cloud provides and they’ve made it a part of every conversation.
  4. Play to win. 72 percent of cloud leaders launched new products, 62 percent entered new markets, 55 percent expanded geographically, and 39 percent launched new business over the past 3 years.

The survey shows the clear business benefits of adopting cloud computing, but also highlights important insights for organizations that are looking to capitalize on the opportunities presented by the cloud.  IT and business leaders must work together to promote a more holistic cloud strategy if their organizations are to benefit from the next wave of cloud computing.

 Find out more about the study here.

Tuesday Apr 21, 2015

Webinar: Oracle Commerce Cloud overview and partnership opportunities for Oracle EMEA Partners

Oracle Commerce Cloud is the new landmark eCommerce solution, combining the power of Market Leading Oracle Commerce for merchandizing, self-service commerce and content management, with all the benefits of SaaS business applications, including agility, speed of deployment and lower TCO.

Join us for an OPN webcast specially designed to give our EMEA partners a preview on Oracle Commerce Cloud product positioning, business benefits, features & functions. During this 90’ webinar, we will also share with you the partner business opportunity and OPN enablement plans.

Date & Time: Tuesday, May 05, 2015, 09:30am to 11:00am CET

Join this session if you are interested to develop your Customer Experience practice with the next eCommerce market’s game changer.


  • Commerce Market Dynamics
  • Oracle Commerce Cloud Strategy
  • Oracle Commerce Cloud Value Proposition, Differentiators & Target Customers
  • Oracle Commerce Cloud Features & Roadmap Details
  • Oracle Commerce Cloud Pricing
  • What’s in it for Partners?
  • Partner Enablement Plan
  • Next Steps & Call to Action
  • Q&A


  • Dan Turner - Sales Director Commerce EMEA
  • Stuart Anderson - Sales Consulting Director Commerce EMEA
  • Richard Lefebvre - EMEA CX Partners Program Director

Registration: register HERE

Friday Apr 17, 2015

UK Special: Modern Business Summit, London 28-30 April 2015

We have a brilliant line up of speakers for our Modern Business Summit in London. The agenda includes customer case studies and sessions with CX experts. Which sessions are you most interested in?

Survival In A CX-Centric World- Forbes article

Deliver or else: survival in a CX-Centric World

Thursday Apr 16, 2015

IDC's Oracle Cloud: Platform-as-a-Service Vendor Profile

This IDC Vendor Profile reviews key potential success factors for Oracle, including its market potential, technology/solution, go-to-market and product strategies, and differentiators, and provides essential guidance for technology adopters.

Read and share this IDC Vendor Profile: IDC Vendor Profile: Oracle Cloud: Platform-as-a-Service

Wednesday Apr 15, 2015

Need a Forthright Endorsement for Oracle Service Cloud? Here's Crestron!

Crestron is the world’s leader in smart home technology systems. And this world leader is using Oracle Service Cloud to realize its vision and take care of its customers. Crestron has 90,000 customers contacting it through email, phone and chat, which are all tracked through Oracle Service Cloud. Richard Sasson, Crestron's Global Director of Technical Services, gives this “phenomenal tool” a full endorsement.

Crestron is realizing its vision with Oracle Service Cloud.

View Part 1 (1 min, 52 sec)
View Part 2 (2 min, 24 sec)

Swiss Post Solutions Markets More Effectively with Oracle (Video)

Dr. Sandro C. Principe, Head of Strategic Marketing and Sales for Swiss Post Solutions, describes how Swiss Post strategically unified all acquisitions and managed sales across 16 countries, under one operating model, supported by a unique combination of Oracle CX Cloud Solutions. Watch this video!

Tuesday Apr 14, 2015

Interested in an Oracle CPQ Cloud Bootcamp? Submit your interest!

Are you interested in an Oracle CPQ Cloud (aka Big Machines) OPN Bootcamp?

Submit your interest by using the below process:

  • Step 1: Navigate to this page
  • Step 2: Click on “Request a Bootcamp “under Boot Camp Resources, right side menu bar
  • Step 3: Another window will open up with a registration form….under Cloud Solutions please select “Oracle BigMachines CPQ Cloud Service Implementation Bootcamp”
  • Step 4: Please select Delivery Month and in comments please add the location details
  • Step 5: Please click “Continue” to submit the form.

Monday Apr 13, 2015

Customer-Obsessed Marketing Is Your Next Competitive Edge

Oracle CEO Mark Hurd on customer-obsessed marketing. ‪#‎OracleCX15



« June 2015