Friday May 22, 2015

Save-the-date: Oracle Commerce workshop for EMEA partners: Amsterdam/Utrecht June 23-24-25th

Start Building Your Commerce Cloud Practice! We’re bringing our exclusive three-day workshop for our top partners in EMEA. The EMEA Oracle Commerce Cloud Service Workshop in Amsterdam/Utrecht, Netherlands on June 23, 24, and 25.

Join Oracle Commerce Cloud Product Management and Product Development over the course of 3 days as we dive into Oracle Commerce Cloud Service.  

Oracle Commerce Cloud Partners are key players in the success of this new solution. Oracle Commerce Cloud is focused on simplicity and rapid deployment.  With a prebuilt Responsive Design storefront, reusable widgets and intuitive tools to manage the catalog and experience, you can get your customers live in weeks, not months.

Day 1 – Amsterdam (airport hotel, allowing same day fly-in & fly-out), June 23

Day 1 is the chance for business and technical users to learn the basics about Oracle Commerce Cloud and our go-to-market strategy so you can identify new opportunities for your businesses.

Day 2 & 3 – Utrecht (NL), June 24 & 25

Day 2 & 3 is for technical users to get a deep dive into Oracle Commerce Cloud with topics such as designing sites, managing product catalogs, leveraging integration points, and working with the API-first architecture

Save the date, and start planning. Registration will open soon and seats will be extremely limited, so please register early.

Day 1 will be open to all OPN members; participation in Days 2 & 3 will be more limited due to space & training format considerations. Only a limited number of registered partners will be confirmed on day 2 & 3.

If you have any questions please contact

Thursday May 21, 2015

Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners - CHANGE OF DATE! Now June 3rd, 5pm CET

Please note that we are changing the date - from June 9th to June 3rd - of our Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners. The new registration page is here

Oracle continues to make impactful investments in Oracle Service Cloud to help you provide the best customer service experiences to your customers, at scale.

We’ve also delivered some exciting innovations over the last 12 months to increase customer retention rates, improve agent and administrator productivity, and further lower service costs.

Please join Christopher Patterson (Senior Director, Oracle Service Cloud Product Management) and myself on Tue June 3rd at 5pm CET (4pm GMT) for a special 90' EMEA Partners webinar on Oracle Service Cloud (aka RightNow) strategy and roadmap.

Join this Oracle Service Cloud Roadmap Webinar to:

  • Hear about the most exciting planned innovations (includes 2015, 2016 and beyond Roadmap)
  • Review the most valuable recent feature updates
  • Get expert answers to your roadmap questions

Never before has it been easier to upgrade, so plan now to take advantage of recent and upcoming innovations.

Register here

Tuesday May 19, 2015

Oracle Service Cloud (OSVC) May 2015 is now Generally Available

Today we are pleased to announce another great quarterly product release for Oracle Service Cloud!

The May 2015 release of Oracle Service Cloud provides significant new features and capabilities across the Oracle Service Cloud in the areas of Knowledge Management, Cross-Channel Contact Center, Policy Automation, Field Service Management and Platform.  May announces the anticipated release of Oracle Service Cloud Knowledge Advanced bringing key capabilities from the Oracle Knowledge product into Oracle Service Cloud in the form of the Knowledge Advanced edition. 

The May release also adds enhancements to Collaboration making it even easier to harness the expertise across your organization by enabling agents to collaborate directly with subject matter experts anywhere in your enterprise. Policy Automation adds mobile functionality to further simplify and streamline the policy automation process.

Please assist us in  getting the word out to customers about our releases. In order to receive release announcements on a regular basis, it is recommended that customers and partners subscribe to the News and Announcements discussion forum on the RightNow Community. 

We are providing you this link (external announcement) to our Knowledge Base Article May 2015 Release Announcement to assist you in communication of our May 2015 release to our Customers. 

Monday May 18, 2015

Oracle Sales Cloud Quick Tours for Customers and Partners

Quick Tours are designed to provide a very simple and attractive way to support your lead generation campaigns for Oracle Cloud products.  Any person anywhere can now get an instant product “Quick Tour” on a self service basis. OPN partners Sales Reps can also use Quick Tours as a lightweight tool to engage with existing qualified opportunities. 

We currently provide two flavors of Oracle Sales Cloud Quick Tours:

“Interactive” Quick Tour: This lets a user click around and directly explore an emulated Sales Cloud experience. It looks and feels almost exactly like production product (but is built on a different light-weight technology stack). It includes embedded guidance and videos to convey the value propositions. Interactive flavor is currently available for Sales Cloud:

“ClickThrough” Quick Tours:These are simple, guided, static click through product presentations. Sales Cloud is further developed and includes embedded videos:

Leverage these Quick Tours showcases when speaking with your customers and prospects in order to grow your Oracle Sales Cloud projects!

The Customer Journey, Orchestration and What B2C Marketers Need To Know

Discover how to improve customer journey, orchestration and many other things that ‪#‎B2C marketers need to know

CRMantra helps increasing Siebel users’ acceptance!

Here is another confirmation that, with the right support from an experienced System Integrator leveraging Siebel Open UI, Siebel users can be delighted!

OPN partner’s CRMantra has been able to achieve a spectacular improved User Experience (UX) by using the tools proved by Siebel OpenUI on internal, partner, customer and mobile channels.

It takes less than two minutes to look at the evidence!

View the videos on their blog at - .  Or, visit their YouTube channel: . 

So, whether you are trying to expose your CRM functionality across different channels and devices, or trying to get OpenUI to do its magic, you need to speak with them (

Oracle Cross-Channel Marketing: Build Adaptive Customer Experiences

Customers move in highly unstructured, unpredictable ways. Discover how to build adaptive customer experiences:

Friday May 15, 2015

Oracle Service Cloud "Ask the Experts" Webinars (May 19 & June 24)

2 Oracle Service Cloud "ask the experts" webinars are available to you soon:

Making the Switch to Message Templates - Tuesday, May 19 @ 5 pm CET

In this Ask the Experts webinar, join Oracle Service Cloud Principal Product Manager Keri Jenkin, as we take a closer look at Message Templates, the new paradigm of service-related emails and notifications, and how you can make the switch from the former PHP files called Mail Scripts. Keri will show you some key similarities and differences, and highlight one approach to the migration process of mail scripts to message templates. If you are already using Message Templates, Keri will also give you a few pointers on handling some common business requirements that make your emails pop instead of fizzle out!

Register Now!

Save Yourself Time and Headaches With Report Administration Tips & Tricks - Wednesday, June 24 @ 5 pm CET

Join Kenny Tietz, Oracle Service Cloud Analytics Product Manager and previous Customer Care Operations Manager, as he dives into the tips and tricks that will save you time with report administration. Hear Kenny discuss how to avoid common pitfalls that plague experienced and new administrators alike when creating/maintaining reports for their organizations. During this webinar Kenny will talk about:

  • The report lifecycle
  • The importance of creating and sticking to a reporting plan
  • Using templates and report linking to save time and create consistency
  • Benefits of using the Report Management tool

Register Now!

Wednesday May 13, 2015

Siebel CRM and Oracle Alta UI in the Mobile Age

Since a few years, Mobile is an up-and-coming trend in digital evolution and a key factor for digital transformation. Together with Social, Cloud and Information, Gartner named Mobile as one of the 4 driving forces for new business scenarios and even goes as far as to call this “nexus of forces” out as the new basis of the technology platform of the future.[1]

Yet, not many businesses seem to deal with these technology trends properly and it is hard to blame them, considering the lack of proven concepts especially for internal applications such as Siebel CRM. However, this does not mean, that there is no way for you to use these trends and take an early step into the future. And this future is built on a better mobile user experience not only for your customers but for some of your employees as well. Read the complete article here. For more information on Alta UI please visit our Community Alta tag here. (WebLogic Community membership required)

Tuesday May 12, 2015

Oracle Technical Enablement eSeminars for Partners

Oracle Product Management’s Platform Technology Solutions Group is inviting you to a series of eSeminars especially designed for System Integrators:

Target audience:  Technical Presales, Architects, Developers, Project Leader, Program Leader, Strategic Solutions, Digital leader

See the detailed agenda in the respective registration pages.

Oracle Integration Cloud Service (ICS) Technical Overview - Wed 27 May @16:00-17:00 CET - Registration Link

Oracle Document Cloud Service (DOCS) Technical Overview - Wed 10th June @16:00-17:00 CET - Registration Link

Process Cloud Service (PCS) Technical Overview - Wed 24th June, @16:00-17:00 CET - Registration Link

Business Intelligence Cloud Service (BICS) Technical Overview - Wed 1st July, @16:00-17:00 - Registration Link

For registration questions please send an email to

Monday May 11, 2015

Modern Customer Experience Metrics by David Lanning

As organizations evolve on their roadmap to a modern customer experience, they are adopting new business processes and technologies that allow them to support the needs of the connected customer. As a result of adopting new communication channels, companies now have an additional set of metrics that can be used to measure and improve the effectiveness of their multi-channel customer experience.

The traditional, internally- focused operational metrics like Average Handle Time (AHT) or Occupancy are insufficient to assess the customer’s perspective of the end-to-end experience. To measure the customer experience in a multi-channel world, companies must adopt and leverage a new set of metrics that provide valuable insight into the effectiveness of their multi-channel customer experience initiatives.

Read full article and discover the Modern Customer Experience Metrics here

10 Top Trends Driving The Future Of Marketing

This post comes courtesy of Daniel Newman, President of V3 Broadsuite and Broadsuite Media Group, a company dedicated to helping companies be found, seen, and heard online by tying together paid, owner, and earned media to drive meaningful business outcomes. 

Marketers are constantly looking into the future, trying to predict the next big trend, be it for their brands or their clients. Naturally, marketers are preoccupied with questions like: What is the next big campaign? How can we turn our client into the “next big thing”? What is the next hot trend going to be in retail? Etc.  Everyone wants to the answers. Knowing this, what do some of the top minds in marketing predict for their own futures? A recent article by Jeff Beer on Fast Company Create collected 25 future trends that will change the marketing landscape five years from now based on top innovators in marketing and advertising. After reading this, I started to ponder what I saw as the top trends driving marketing.

See the 10 trends that Daniel thinks are going to have the biggest impact on the future of marketing here.

Simplify and Speed Sales with a Modern CPQ Solution

How can modern Configure, Price, Quote (CPQ) drive faster, smarter online commerce experiences? Check out these CPQ Executive Brief series and learn to provide seamless online shopping experiences. Register here


New Customer Experience Videos Posted

Looking for some compelling 1-minute vignettes from analysts or panelists from Oracle's first annual Customer Experience conference?  VIEW & SHARE these new videos from the Oracle Sales Cloud YouTube Channel.  Use the compilation videos or as stand alone individual vignettes to share with your customers and prospects.  These also make great introductions or insertions to complement sales presentations or for use at conferences.

New Sales and Presales trainings and assessments for Oracle Sales Cloud!

OPN has created new guided learning paths for sales and presales representatives at partner organizations who specialize in selling and positioning Oracle Sales Cloud to their customer base. The recommended online training sessions provide training solutions which equip the teams with a high-level of product knowledge, market knowledge and selling strategies, according to Release 9 of Oracle Sales Cloud. 



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