Tuesday Mar 22, 2016

Oracle Field Service Cloud (TOA) Implementation Workshop, Dubai, April 24-28

The Oracle Field Service Cloud Service Implementation Boot Camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.

What will we cover

The Oracle Field Service Cloud Service Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a Oracle Field Service Cloud Service environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle Field Service Cloud Service Essentials certification exam in the future.

Learn To:

  • What is Field Service Management (FSM)?
  • Understand the unique differentiators of the OFSC FSM platform
  • In depth understanding of all the modules available on the OFSC platform with real life scenarios.
  • In depth understanding of the OFCS entities
  • Able to Configure the OFCS Platform for a new project 

Dates and location: Apr 24 - Apr 28, Dubai, United Arab Emirates

Price:  1’500 USD

Details and Registration here

New Guided Learning Path Oracle Field Service Cloud Service 2016 Certified Implementation Specialist!

New and up to date training materials on Oracle Field Service Cloud Service are now available from Oracle Partner Network.

Get an introduction to the Field Service Core Manage interface and understand assignment, find out how permissions and permissions profiles work, get an overview on resource setting, familiarize yourself with user entity and much more in depth product information can be found on the currently released Oracle Field Service Cloud Service 2016 Certified Implementation Specialist Guided Learning Path.

Don’t miss the opportunity and get trained!

Get Your Oracle Field Service Cloud Service 2016 Support Specialist Certification!

Oracle Field Service Cloud Service 2016 Support Specialist Assessment is the final step towards becoming an Oracle Field Service Cloud Service 2016 Support Specialist.  

New training materials with up to date information is available thru the guided learning paths under Oracle Field Service Cloud Service 2016 Support Specialist.  Get familiar with navigating the support site, how to manage contacts, site features, end of service life policy, security levels, support packages and service requests.

Pass the test, score 80% or more, and get your OPN Specialist Certificate!

New Service Cloud Customer Success Blog

Oracle Product Management launched a new blog to keep system administrators (and other business users) updated and inspired on using Oracle Service Cloud. Blog post updates will include product releases, events like Modern Service Experience and webinars, best practices, community member spotlights, and most exciting, customer guest blog posts!

Subscribe today to the Customer Success Blog!

Monday Mar 21, 2016

Kenya Airways Leverages Digital Body Language

Kenya Airways, a major African airline, operationalizes with Marketing Cloud, Sales Cloud, Service Cloud & Social Cloud

Read and share this excellent example of a successful CX deployment.

Friday Mar 18, 2016

Let your Oracle Marketing Cloud knowledge blossom this spring!

Marketing Cloud April demo series delivered by Oracle Direct Sales Consulting: Keep your eyes open for the invites to this series of Oracle Marketing Cloud product demo webcasts for partners.

These sessions are intended for new OMC partners and partners that would like to extend their knowledge to the wider OMC portfolio. The Oracle Direct Sales Consulting team will be presenting a product demo as they would deliver it to prospects, but targeted at OMC partners as an audience. The aim of this is to upskill and broaden your understanding of the OMC portfolio with its offerings and capabilities.

The details and invitations will be sent soon but if you want to make sure you receive the details, then email your A&C contact.

Thursday Mar 17, 2016

Ask the Experts for Service Cloud Customers - March 23rd

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Validate Data in your Reports to Ensure the Story you’re Telling is Accurate with Kenny Tietz from Product Management, on Wed., Mar 23 @ 15:00 UK / 16:00 CET.

Here is the link for registration and session details

Wednesday Mar 16, 2016

CPQ Cloud PartnerLab Workshop - London City, April 20th

The CPQ Cloud PartnerLab workshop is designed to enable partners with the product knowledge to start working and developing your own opportunities with Oracle CPQ Cloud. You will be shown how to build out a viable business model and use the selling tools required to present the solution to your customer base.

What will we cover:

  • Why Oracle CPQ is the number 1 CPQ solution available
  • How to position Oracle CPQ in your opportunities
  • Go to Market Messaging
  • Building a business case. Why do your customers need CPQ?
  • Detailed demonstrations including the admin capabilities

Registration Fee and information: This event is offered FREE of charge to selected Oracle Partners. Places will be allocated on a first come, first served basis.

Event Date: Apr 20, 9:30 AM - 5:30 PM

Venue: Oracle Office London, One South Place, Moorgate, EC2M 2RB, Victoria, London, United Kingdom

Register here

Accelerate Oracle Sales Cloud's Adoption with Shortways' Training Virtual Assistant

Shortways Virtual Assistant meets challenges associated with Sales Cloud, notably end-user training and data quality input. It trains and informs users contextually, giving them the right business information when they need it. It is fully compatible with other Oracle business Applications.

Shortways Virtual Assistant solution offers several customer benefits like leveraging users’ knowledge through time, reducing user support workload up to 15%, decreasing training time by 60% and increasing ROI on IT investments.

Oracle Gold Partner SHORTWAYS is a leading provider of training and user support for business applications (ERP, CRM, HCM, EPM ...). Its online Virtual Assistant is now available to you on the Oracle Cloud Marketplace (https://cloud.oracle.com/marketplace/listing/5926014) and can be very easily integrated into Oracle Sales Cloud.

Total and Sodexo are among the reference customers that are successfully using Shortways solutions to accelerate user adoption of their Oracle Applications.

For more information, please contact info@shortways.com or call + 33 2 43 49 75 04

Oracle Eloqua Implementation Bootcamp for Partners, April 5-8 is relocated from Paris to Utrecht

The Oracle Eloqua Implementation Bootcamp for Partners, April 5-8 has been relocated from Paris to Utrecht.

The agenda and prerequisites remain the same. 

See details and registration here

Tuesday Mar 15, 2016

New Social Spotlight blog !

Check out the new Social Spotlight blog on Content Marketing (Compendium): https://blogs.oracle.com/socialspotlight/

The blog features many useful information for all companies willing to accelerate their Social business (Social Sales, Social Service, Social Marketing, Social Commerce, etc.)

Monday Mar 14, 2016

Reminder: 2016 EMEA Digital Transformation partner Community forum - April 12 & 13th

Registration for the FREE exclusive two-day EMEA Digital Transformation partner Community forum, April 12&13, Budapest (Hungary), is open!

This is a must attend event if you are:

  • An existing Oracle CX partner looking to leverage the Oracle Digital opportunity
  • A partner that wants to understand how to be successful leveraging Oracle's complete Digital Business Platform solutions (IaaS, PaaS, SaaS and DaaS)
  • A partner with a Digital or Customer experience go-to-market practice
  • Looking to extent your network within the Digital community

Dates and Location

  • Tuesday, April 12th & Wednesday, April 13th, 2013
  • Hotel Boscolo Budapest, Erzsebet korut 9-11 Budapest 1073 Hungary

Don't miss this opportunity: register now!

eBook: 3 modern best practice processes can help sales leaders!

In this new eBook, discover 3 modern best practice processes that can help sales leaders:

•  Develop strategies that improve performance
•  Create coaching plans that increase sales effectiveness
•  Design streamlined incentive plans

Authored by Joe Fuster, an experienced Sales executive and Global Head of Oracle CX Cloud, This eBook details 3 Modern Best Practice Processes to help sales leaders bridge the gap between plans and performance.

Customer Success: Acer & Oracle Service Cloud

A top 4 global PC brand expands service channels for globally-distributed contact centers and optimizes warranty service:

Acer eased the journey from visitor to customer, reduced the number of voice contacts required to resolve customer inquiries and increased first call resolution (FCR) with Oracle Service Cloud.

"We have optimized our global in-warranty and out-of-warranty service (and) enhanced our customers’ journey." said representative from Acer Europe!

Acer empowered users with a global, multi-lingual knowledge management portal, increasing customer satisfaction (CSAT) and winning many customer service awards!

Read the story to learn more about Acer's success!

New Commerce Cloud Customer Testimonial Video: Elaine Turner

Learn more about how Elaine Turner uses Oracle Commerce Cloud to implement a direct-to-consumer strategy and create an immersive online experience for their customers.

The vision of the Elaine Turner brand is for women to feel beautiful inside and out. Elaine Turner exists to provide a glamorous, giving, intimate, and fun experience by providing customers with an opportunity to be charitable while enjoying accessible fashion.  Make sure to watch some of the great content and rich media on this terrific site.

See the video and also visit the Elaine Turner Website as an example what your customers can do with Oracle Commerce Cloud, to increase their business and provide a world-class customer experience.



« May 2016