Tuesday May 17, 2016

Onboarding Oracle Social Cloud (SRM) with Orca Social

Are you struggling to close your Social Cloud deals, because you don’t have a good answer for the customer on what will happen after they sign? Did you have customers not re-newing as they haven’t been getting any value from the system? Yes? Well, read on.

Oracle has a long lasting tenure in the market as a trusted partner for technology solutions. Constantly innovating, Oracle did join the social media bandwagon and created a solid product offering for enterprises in need of a social relationship management platform. Big brand names like Lego, General Motors or NBC Sports have decided to bet on Oracle Social as their technical foundation.

However, success in social media is not only down to a solid platform. It is the combination of people with the right mind set towards social, guided by a well thought-through strategy and processes, underpinned by a reliable technology platform.

Oracle provides the platform; Orca Social helps your customer align it with processes and people. The players behind Orca Social know the Oracle platform inside out thanks to their former employment at Oracle and their experience as an Oracle Social Cloud customer. Given this background, our social DNA and our start­ up agility we feel comfortable enough to guarantee your customer’s success.

Oracle Social Cloud customers like TomTom and Wessex Water – find our customer success story here – have already worked with Orca Social to set up the platform, train key users and start driving real value for their organisations.

In the Orca Social Kick-Start Package for Oracle Social Cloud you’ll find out how exactly Orca Social can help you close more business and improve renewal rates.

Oracle Accelerated Buying Experience

The Oracle Accelerated Buying Experience is one initiative on which Oracle is focused as part of an overarching transformation into the leading Cloud vendor.

The Accelerated Buying Experience makes purchasing simple and fast. Customers may now effortlessly purchase our cloud services with the click of a button. Through the use of our SaaS applications, including Sales, Service and Configure-Price-Quote (CPQ) Clouds, we can now complete orders significantly faster than anyone else in the Cloud. The result is less time processing transactions and more time focusing on meeting the needs of our customers.

Find out more about the Oracle Accelerated Buying Experience by reading this Q&A with Doug Kehring, EVP and Chief of Staff.

Oracle Service Cloud May 2016 release is now Generally Available (GA)

With the May 2016 release of Oracle Service Cloud, you have access to new and enhanced functionality in Web Customer Service, Contact Center, Knowledge Advanced, Policy Automation, and Agent Browser User Interface.

Industry-leading Policy Automation continues to offer new features that enable organizations to automate complex service requests. Capabilities included in this release enable omni-channel interviews and expand interview experiences.

For complete May 2016 release details, please see the below resources.

Former Tutorial versions are also available on YouTube

May 2016 Documentation Overview

Centralized release resources on the Oracle Service Cloud Community


Friday May 13, 2016

Capgemini’s Digital Customer Experience (DCX) coupled to Oracle CX Cloud leads to customer successes

Capgemini’s leading Digital Customer Experience (DCX) proposition is a proven approach to delivering transformational Customer Experience programmes.  With their unique collaboration with Massachusetts Institute of Technology (MIT), Capgemini understand how to apply digital transformation, no matter what business your customer is in.

Based on the Oracle CX Cloud portfolio, including Sales, Service and Marketing, plus Analytics capabilities; Capgemini understand how to integrate back-office solutions to digitally enable customer experiences and internal employee ways of working.  A leading UK postal services organisation and one of the world’s best known Scandinavian furniture \ home accessory retailers are already reaping the business benefits of their approach.

Capgemini’s consulting teams work with clients to understand (and sometimes redefine) business imperatives, B2B and B2C journeys.  Their Oracle delivery approach is called iUnify, which was created specifically for Oracle based implementations.

Capgemini understand that ‘add-on’ or loosely coupled CX implementations rarely deliver against business expectations.  Capgemini design customer experience from the outside-in and go deep into business \ operational processes leading to a truly transformational outcome.

Take a look at their Oracle Open World key note presentation by Didier Bonnet to learn more. The slides are also available hereAnd for more information, contact James Speer @ Capgemini.

Tuesday May 10, 2016

Do this one thing and your customer admins will LOVE you forever!

Hear from a long-time customer and super-administrator Kyle Snay as he demos a tip for configuring your admin navigation set within Oracle Service Cloud.

Share his tip with your customers’ administrators and save them time and stress with having to dig to find different configuration settings.

Read the customer guest blog post and log into the Community and subscribe to the "Customer Success Blog" to receive email notifications of future blog posts.

Oracle Sales Cloud Release 11 : what's New?

Check the Oracle Sales Cloud Release 11 What's New microsite!

This guide outlines the information you need to know about new or improved functionality available in Oracle Cloud Release 11. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

EMEA Partner Webinar : Introduction to Commerce Cloud - July 5th, 4pm CET

For a limited number of Oracle EMEA partners, we are organizing an introduction to Commerce Cloud webinar, which will also be featuring a short demo, a look to live customer sites and a Q&A's session. 

This event is taking place on Tuesday July 5th, from 4 to 5pm CET.

If you would like to attend this event, please send an eMail to richard.lefebvre@oracle.com

Monday May 09, 2016

New Sales Cloud and CPQ Cloud customer success videos

Two great new customer videos are available now. Share them with your customers and prospects!

Flowserve is using Oracle Sales Cloud and Oracle CPQ Cloud to enable their sales processes in Industrial Manufacturing. They wanted to consolidate applications and move them to the cloud. They also wanted their sales teams to be able to quote and contract complex products without having to get burdened by complexities.  Using Oracle CPQ and Sales Cloud helped them achieve their goals and link processes back into the back-end ERP solution, enabling their sales force able to "focus on selling products."

New Oracle Social Cloud Customer Videos

Watch these new Oracle Social Cloud Family Share customer videos:

FamilyShare driving hyper growth with Oracle Social Cloud: The FamilyShare network listens to their audience, which has resulted in an 85% increase in revenue and 570% growth of monthly readership over two years.

FamilyShare makes magic with Oracle Social Cloud: Another great take from FamilyShare, who taps into their audiences passion for family-friendly content.

Social Case Study: Australian travel giant Helloworld Limited

Helloworld Limited - an Australian travel giant - publishes weekly Social content in 1 hour, responds to customer posts 2.6x faster, and enhances brand awareness with Oracle Social Cloud.

Read their success story here

3 things we learned at the Modern CX conferences

Oracle's Modern Customer Experience Conferences were held in Las Vegas last month. It's essentially four conferences in one: Modern Service Experience, Modern Commerce Experience, Modern Sales Experience, and Modern Marketing Experience. This annual conference brings together thousands of marketers and customer experience (CX) executives from around the globe. For those who weren’t able to attend, here’s a recap of the major themes from the conference, with a special emphasis on social marketing.

Read Maggie Huston‘s report here

Friday May 06, 2016

Moving from CRM On Demand? Get access to an exclusive tool to help with migration tasks

We are pleased to announce the availability of the CRM On Demand to Oracle Sales Cloud Migration Utility. The Migration Utility has been created to support migrating from CRM On Demand to Oracle Sales Cloud by automating much of the migration process. It will inventory CRM On Demand to identify custom objects, custom fields, users, reports, and other meta data and re-create those configurations in Oracle Sales Cloud.  Additionally, the Migration Utility will use a combination of web services, file-based loader, and custom scripting to export data from CRM On Demand and import it into Oracle Sales Cloud.

The Migration Utility is designed to be freely used by trained Partners as an augment to a broader migration approach. The training for the Utility is now available to Oracle Partner Network (OPN) partners. Once training is completed, you will be able to download and install the Utility and begin migrating customers to Oracle Sales Cloud in a much more efficient, accurate and timely manner. 

For more information, make sure to visit the dedicated page.

New Sales Cloud and Incentive Compensation certification exams soon

Modern sales industry continues to evolve rapidly. In order to reflect the most current product features and market practices, the exam syllabus of our Oracle Sales Cloud exams must be updated from time to time. We will retire the following exams on August 31, 2016:

Sign up to take the new exams.

Prepare. Go through the following resources:

Oracle launches latest Oracle Field Service Cloud offering to power a completely connected Customer Service Experience

New field service capabilities can improve customer satisfaction and response times, while reducing service delivery costs

Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support.

Read the full press release here

Wednesday May 04, 2016

Ask the Experts for Service Cloud Customers - June 22

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Everything You Ever Needed To Know About Service Cloud Upgrades with Chris Warner from Product Management, on Wed., June 22 @ 9AM PT/12PM EST/1700 UK/1800 CET.

Details and registration



« July 2016