Wednesday Dec 09, 2015

New Sales Cloud Customer Videos Available

TNT Brazil : Fabiano Fracao, Operations and IT Director of TNT Brasil, discussing the reasons for shoosing Oracle Sales Cloud and Service Cloud and how they helped to transform TNT's business.

Sinergy Solutions : Hugo Gonzalez, Commercial Director at Sinergy Solutions, discusses the benefits of using Oracle Sales Cloud. 

Ask the Experts for Service Cloud Customers - December 16th

The next session of webinar series from Product Development for Oracle Service customers and partners on Automating Complex Requests is coming on Dec 16. Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-to’s, and best practices.

Next Session: Easily Automate Complex Requests with Harriet Franklin from Product Management, on Wed., Dec 16 @ 8AM PT/11AM EST/1500 UK/1600 CET. Hear Harriet discuss how to improve the customer experience across all channels using Policy Automation.

Details and registration here

Replay: Service Cloud Nov 2015 Release Webcast

The November quarterly release is out, so stay current on the latest news & capabilities with the Oracle Service Cloud November 2015 Release Overview Webcast.

The replay is now available on the Oracle Service Cloud Webcast site, under "Event Recordings".

Forbes: 6 Predictions About The Future Of Digital Transformation

In this Forbes article, Gil Press gives a good roundup and summary of what the analysts are saying about Digital Transformation and where organisation are in their maturity. Read more

Oracle Marketing Automation Platform for EMEA Partners - webcast, Monday Dec 14th, 2pm CET

In FY16, Oracle EMEA A&C is introducing a new co-marketing platform to help selected OPN partners running their own marketing campaigns with out-of-the-box localized Oracle content focusing on the most recent Oracle Cloud innovations.

The "Oracle Marketing Automation Platform" is a real opportunity offered to you as Oracle Partners to run Modern Marketing campaigns and support you in quickly generating new opportunities.

We are happy to invite you to a webcast focusing on how to engage in the Oracle Marketing Automation opportunity on Monday, 14th December at 1:00pm UK / 2:00pm CET.

Register here

Tuesday Dec 08, 2015

CX innovation from ec4u : Territory Analytics

Territory visualization features are among the most common requirements of territory management implementation projects. A visual representation of territories is required to support the sales operations team while doing territory realignments, or to provide the sales reps and managers with a real-time overview of their territories. Furthermore, many organizations have a need for customization, such as including third-party data or additional functionality to a visual representation.

Oracle partner ec4u brings a very innovative solution: Territory Analytics is a very versatile framework for visualizing territory, resource and account data on a map. It can be integrated seamlessly into Oracle Sales Cloud Territory Management using a flexible adapter-based framework. The framework is highly customizable, lightweight, and has been designed for minimal system requirements while delivering outstanding performance.

Read the full article

Download the fact sheet

Check out Your Oracle Commerce Cloud Partner Marketing Kit!

Come climb with us with the newest SaaS Commerce offering.  We are pleased to announced we’ve finalized our one stop partner kit for all things Commerce Cloud. The kit includes four major sections where you will find:

  • An Overview with background information on the marketing campaign as well as a description of key benefits for you and your customers
  • Demand Generation Basics files like eBlasts  with corresponding source files, teleprospecting scripts and presentations, and Social Media links
  • Call-to-Action Resources where you can check out White Papers, Info graphics, Videos, eBooks, etc.
  • Sales Enablement and Support Resources for Partners where you can get presentations, battle cards, and competitive information

Equip your team with the proper processes, tools, resources, and intelligence to increase revenues. Check out our Partner Marketing Kit for Oracle Commerce Cloud!

Sunday Dec 06, 2015

Now Available: Oracle Commerce Cloud Partner Marketing Kit!

Come climb with us with the newest SaaS Commerce offering. We are pleased to announced we’ve finalized our one stop marketing partner kit for all things Commerce Cloud. Click here to access!

Friday Dec 04, 2015

CustomerThink Webcast Series: 3 Stages of Evolution to Becoming a Modern Customer Service Organization - Dec 10th

Many businesses today are at some stage of their journey to delivering an optimal, differentiated Customer Experience (CX), with the vision of building sustainable growth and profits through stronger customer relationships and reliable business data. Getting a vision around the “what” you want to deliver is not easy. The next question is even harder: “How” to build, deliver and grow to reach your visionary state?

In this 3-part CustomerThink webcast series, CX thought leaders Kate Leggett (Forrester), Ray Wang (Constellation Research) and Bruce Temkin (Temkin Group) will guide you through the Roadmap to Modern Customer Service. They will help you:

  • Benchmark where you are in your industry
  • Identify the issues you need to solve and in what order
  • Invest in technologies that best meet your goals
  • Incrementally measure your success along the way

Register now

Oracle Launches "The Modern Finance Leader"

Looking for great finance-related content to share with the finance LOB?

Look no further than The Modern Finance Leader. This isn’t your traditional company blog. With a design more reminiscent of an online magazine, The Modern Finance Leader will feature weekly articles about digital technologies, FP&A, procurement, PPM, EPM, risk management, and many more.  It also includes modern functionality to share articles via social media—and, it’s mobile-friendly.

Tuesday Dec 01, 2015

Oracle Service Cloud November 2015 is now Generally Available (GA)

Today we are pleased to announce another great quarterly product release for Oracle Service Cloud.

The November 2015 release adds more advanced capabilities to Contact Center, Web Customer Service, Knowledge Management, and Policy Automation.

Highlights from the November release include:

  • Continued enhancements to Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as Intents and searchable analytics reports as well as more knowledge authoring functionality within the Agent Browser User Interface.
  • Expanded functionality in the Agent Browser User Interface, including Collaboration in Context, Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident Response Management.
  • New REST API capabilities that support pagination, sorting, file attachments, and the ability to execute reports.

Spotlights: Delivered by senior development staff, these webcast-based presentations highlight the enhancements to our November 2015 release. Please register prior to the live event or watch the replay when available: November 2015 Partner Release Overview Webcast 

Release Content Documents (RCDs): Learn what's new in the upcoming release by reviewing summary descriptions of each new feature and product: November 2015 Release Control Document (RCD)

What's New: Learn about what's new in the upcoming release by reviewing expanded discussions of each new feature and product, including capability overviews, setup considerations, usage tips, and more: What's New in November 2015 

Release Training: Created by product management, these self-paced, interactive training sessions are deep dives into details for key new and existing enhancements and products: November 2015 Tutorials – Link to multiple videos

In order to receive release announcements on a regular basis, we recommend that customers and partners subscribe to the News and Announcements discussion forum on the Oracle Service Cloud Community.

Monday Nov 30, 2015

New Oracle Sales Cloud reference Video on Beijing East United Grid and Forbe's article on Pride Mobility

Pride Mobility: 3 Steps To Success With a Cloud Sales Platform

As part of a top-level strategic focus on digital transformation, the company has made a move to an integrated sales platform built on Oracle Sales Cloud that streamlines the company’s information flow.  

“This integration of disparate data is tangible progress,” Boyle says. “Our sales and IT leadership have come together in making Oracle Sales Cloud the sole information hub to serve our providers even better and further elevate their customer experience with us.”

Read Forbe’s article here

Beijing East United Grid on Oracle Sales Cloud

Through Oracle Sales Cloud, East United Grid can check the status of sales projects, understand clients' needs, and provide assistance at any time, which has increased sales closing ratio substantially.

Watch video here

Saturday Nov 28, 2015

Accelerate Your CX/SaaS Integration with Oracle Integration Cloud Service

An integration strategy is key to further transforming your CX journey, learn how to do right! 

Rethink your approach to integration as your requirements have recently spiked due to the near-simultaneous convergence of the cloud, mobile, and more. New innovations from Oracle including Oracle Cloud Adapters and more have transformed integration so your enterprise can become a real-time, connected business. Discover how to use Oracle Integration Cloud Service and learn the tips and tricks that could make your new integration into the cloud a success.

Presented by Ramkumar Menon, Sales, Principal Product Manager and Guru Muzumdar, Sales, Director Product Management

Wednesday Nov 25, 2015

Oracle Cloud Platform: Development Workshop for Partners – Paris December 14–18 2015

The Oracle team is pleased to invite your java developers and consultants to a 5-days hands-on workshop on how to develop, deploy and manage Java applications on Oracle Cloud platform. We invite you to join the workshop In-Class or Remotely (avoid travel time and travel costs by joining remotely).

These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. A workshop consists of live presentations, live demos, and hands-on laboratory exercises.

Agenda

  • Oracle Java Cloud Service
    • Develop and Manage Enterprise Java applications
    • Oracle Java Cloud Administration – configure, scale, backup
    • Migrate existing on-premise Java application to Oracle Java Cloud
  • Oracle Java Cloud Service - SaaS Extension
    • Build Java application to seamlessly extend Oracle Cloud Applications
  • Oracle Developer Cloud Service
    • Develop, Collaborate, Manage, and Deploy Code using Developer Cloud Service
  • Oracle Mobile Cloud Service
    • Building Mobile Backend, Implementing Custom APIs (Node.JS)
    • Offline Data Storage, Notifications, Connectors, Analytics, SDK and Mobile Application Framework Utility

Schedule & Location: December 14th – 18th 2015, Oracle Paris, 15, boulevard Charles De Gaulle, 92715 Colombes, France

For details please visit our registration page here.

Tuesday Nov 24, 2015

Service Cloud Nov 2015 Release Partner Webcast - Dec 1st

We are pleased to invite you to a Partner webcast during which we will highlight the new capabilities and enhancements delivered in the latest Oracle Service Cloud release.

The November 2015 release adds more advanced capabilities to Contact Center, Web Customer Service, Knowledge Management, and Policy Automation.

Highlights from the November release include:

  • Continued enhancements to Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as Intents and searchable analytics reports as well as more knowledge authoring functionality within the Agent Browser User Interface.
  • Expanded functionality in the Agent Browser User Interface, including Collaboration in Context, Co-Browse Phone Scenario, Knowledge Advanced Authoring and Social Incident Response Management.
  • New REST API capabilities that support pagination, sorting, file attachments, and the ability to execute reports.

 

Details: Tuesday, December 1st at 8:30 AM PT / 17:30 CEST

Register now!

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