Friday Jan 08, 2016

Register for the upcoming Oracle Service Cloud February 2016 Partner LIVE Release Webcast

Empower Customers and Customer Service Agents with the Latest Updates to Oracle Service Cloud.

REGISTER for LIVE Webcast by selecting “Partner – Release Overview Webcast: Oracle Service February 2016” in the Upcoming Webinars for Oracle Service Cloud under Upcoming Events.

Date: Tuesday March 1, 2016, 8:30am PT (5:30pm CET)

Note: The replay will be made available post for your consumption under Event Recordings (in the LINK above).

Tuesday Dec 22, 2015

Six Questions to Ask Any SaaS E-Commerce Vendor

When evaluating software-as-a-service, particularly e-commerce SaaS solutions, companies often focus on comparing product features and functions. The marketplace today is flush with SaaS providers and by its very nature rapidly evolving. Like your business needs, e-commerce platforms are evolving as well.

Finding a viable long term partner requires not only evaluating the bells and whistles but also asking some more strategic questions. 

Our hope is that by asking the right questions you can settle on a long term partner that has a vision for e-commerce consistent with your business needs. 


First Fashion Lookbook Widget for Commerce Cloud

Inspire deeper connections between customers and products with the first and only fashion lookbook widget for Oracle Commerce Cloud. Successful brands are the ones building deep emotional connections between their customers and products.

RealDecoy’s Fashion Lookbook for Oracle Commerce Cloud helps curate completed looks that inspire and focus shoppers to purchase more, and more often. It integrates seamlessly and quickly with your UX design.

Watch this video and see how to deliver shoppable content faster, easier, and at a lower cost (without involving IT).

B2B E-Commerce Insight

For B2B eCommerce companies, it's become increasingly challenging to strike a balance between providing exceptional customer experience online and managing the complexities of selling products to companies instead of individuals.

Yet companies recognize that achieving this balance is critical to success.  In a recent Aberdeen Group survey, 37% of B2B e-commerce firms listed as one of their top challenges the need to differentiate from competitors through unique, engaging digital shopper experiences.

Read this article to understand where are the B2B e-Commerce opportunities.

Sopra Steria Consulting partner with cloud data integration specialist Conemis

Press Release: Sopra Steria Consulting, Germany and Conemis have formed a partnership to enable organizations to realize a smooth and reliable transition to Oracle Customer Experience (CX) applications in the cloud. Customers who are planning to move to the cloud from legacy applications such as Siebel, Oracle CRM on Demand, etc. benefit from a combination of premier Oracle CX consultancy expertise at Sopra Steria Consulting and a standardized migration process with tried and tested data migration software from Conemis.

This partnership targets mid-size and enterprise customers in the financial services, utilities and telecommunication industries who are evaluating Oracle CX applications.

Together the two companies offer a comprehensive package for transforming the Sales, Marketing and Service application landscape of large Europe-centered organizations into an effective, integrated and future-proof CX software suite. Sopra Steria Consulting enables customers to leverage the cutting-edge benefits of modern CX software. conemis realizes a fully aligned and smooth data conversion to the new CX software with their out-of-the-box tools. Together, these two strong Oracle partners deliver an integrated CX software solution for customers.

Sopra Steria Consulting’s extensive expertise in implementing digital transformation in vertical markets such as financial services is an ideal match for the specialization of Conemis in data migration and integration of Oracle CX cloud applications. The combination of the skill sets of Sopra Steria Consulting and Conemis is a solid base for implementing reliable and smooth digital business transformations for enterprise clients.” says Omid Afaghi, Managing Director of Conemis.

Together with conemis we are sure to provide high value during transformation projects for our customers due to our proven abilities concerning the complete scope of migration topics.” says Christof Scheidgen, CRM Unit Manager Banking at Sopra Steria Consulting

Cloud delivery of enterprise applications poses new challenges when it comes to integrating applications into existing system landscapes. With this partnership we are able to provide an inclusive and coherent transfer of data, across diverse data centres and data models, promoting a cloud-borne approach to data integration.

Dr. Daniel Rolli, CEO of Conemis states that "Sopra Steria is one of the strongest Europe-wide partners for digital transformation. We are proud to complement their expertise with our leading data conversion technology and knowledge. Our combined offering is a one-stop solution for transitioning to a true cloud solution for Customer Experience that any organization operating across Europe should consider.“

“The excellent applications and unique experience of conemis are a strong asset for our customers we are very happy to offer them from now on together with our deep knowledge of our key industries.” adds Dr. Elmar Stenzel, CRM Community Head, Sopra Steria Consulting.

Conemis is a software and consulting company specialized in the area of data integration for enterprise cloud applications. Conemis as an ISV partner of Oracle is a leading provider of connectors and automated tools for data migration, data synchronization and data quality for Oracle CX applications. Conemis is headquartered in Germany and serves customers worldwide.

Sopra Steria Consulting is one of the leading business transformation partners in Germany. As a European leader in digital transformation with more than 37,000 professionals in over 20 countries, Sopra Steria provides one of the most comprehensive portfolios of end to end service offerings in the market: Consulting, Systems Integration, Software Development, Infrastructure Management and Business Process Services. Sopra Steria is trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges. Combining high quality and performance services, added-value and innovation Sopra Steria enables its clients to make the best use of information technology.

For more information of the Sopra Steria and Conemis partnership, see here or contact either:

Mr. Christof Scheidgen – Senior Manager Customer Relationship Management -

Omid Afaghi - Managing Director of Conemis -

Friday Dec 18, 2015

How to integrate and extend Oracle CX Cloud solutions: EMEA partners webinar replay

With Oracle CX Cloud, companies not only get the most comprehensive CX offering, but also an innovative and powerful cloud platform to extend, analyze and integrate these applications with the rest of the enterprise resources, as well as to optimize them for every user.  

This session outlines the Cloud Platform (PaaS & IaaS) solutions that Oracle provides to streamline cloud development and empowers you to deliver enterprise-grade solutions rapidly and cost effectively. Join this event if you are interested in the most advanced way to extend, analyze and integrate the Oracle CX solutions. In subsequent webinars, we will drive you through further Integration Solutions’ details.


  • Oracle Cloud Platform Overview
  • Practical use case to extend, analyze and integrate Oracle CX Cloud
  • CX extension & integration demo
  • Partner resources

Thursday Dec 17, 2015

Preview of Oracle Applications Cloud Release 11

To help you prepare for the upcoming Release 11, we are pleased to offer a preview of its new, modern business-empowering features. On the Release Readiness page, we have added content for Sales, Human Capital Management, Enterprise Resource Planning, Supply Chain Management, and Common Technologies. Specifically, we have just introduced:

  • Spotlights:  Delivered by senior development staff, these webcast-delivered presentations highlight top level messages and product themes, and are reinforced with a product demo
  • Release Content Documents (RCDs):  This content includes a summary level description of each new feature and product

Oracle Service Cloud, December 2015 Product Newsletter

The December Oracle Service Cloud Product Newsletter was just released; you will find this issue full of information on all things Oracle Service Cloud. Click here to read it!

5 tips for growing your business with social: social marketing in action at T.H. March

T.H. March, the UK's largest and most experienced firm of insurance brokers specializing in insurance for the jewelry trade, is adopting Oracle Modern Best Practice for social marketing, powered by Oracle Marketing Cloud Service.

Prior to adopting Oracle Modern Best Practice for social marketing and despite having some great content at its finger tips, T.H. March had no capabilities for running personalized, modern marketing campaigns. It relied on archaic “snail mail” and outbound email marketing campaigns. Its social marketing activities were self-admittedly infrequent, random, and lacking strategy.

In this new customer brief, get inspired on how Oracle Modern Best Practice helped grow their business with the support of Enigen UK:
5 Tips for Growing Your Business with Social: Social Marketing in Action at T.H. March

Insurance by nature is an impersonal business. Before adopting Oracle Modern Best Practice for social, we were sending out letters once a year to our customers that began with, ‘Dear valued client’. In this day and age, that’s inexcusable. We needed to change that dynamic.” said Neil McFarlane, Managing Director, T.H. March

Boxfusion Consulting (UK) grows Business with improved control and visibility over sales pipeline

Boxfusion Consulting is a boutique Oracle consultancy based in London. An Oracle Platinum Partner, it specializes in implementation consultancy for Oracle’s customer relationship management, customer experience and business intelligence software.

Thanks to a successful implementation of Oracle Sales Cloud, Boxfusion Consulting was capable to grow its Business with improved control and visibility over sales pipeline.

"I can’t imagine not having Oracle Sales Cloud now - we couldn’t function the way we do without it. We now have clear visibility of our sales pipeline, greater control over our sales processes, and access via mobile devices at any time.” said Andy Stevens, Delivery Director, Boxfusion Consulting.

Read the full story here

The Knowledgebase Company (TKC) is expending in Benelux and in the Nordic regions

The Knowledgebase Company (TKC), an historical RightNow then Oracle Service Cloud partner headquartered in the Netherlands, is expanding its business in the Benelux and in the Nordic regions.

TKC is launching TKC Belgium, enhancing its local presence in the Belgian market with their unique expertise in knowledge management. Knowledge management contributes to the delivery of optimal customer experience to customers. Read the press release here.

In the Nordics, TKC has opened an office in Copenhagen. From there they will service the Nordic market to help organizations to deliver an optimal customer experience to their customers. Read their press release here.

Tuesday Dec 15, 2015

Oracle Marketing Automation Platform for EMEA Partners - webcast replay

In FY16, Oracle EMEA A&C is introducing a new co-marketing platform to help selected OPN partners running their own marketing campaigns with out-of-the-box localized Oracle content focusing on the most recent Oracle Cloud innovations.

The "Oracle Marketing Automation Platform" is a real opportunity offered to you as Oracle Partners to run Modern Marketing campaigns and support you in quickly generating new opportunities.

If you missed the special webcast on how to engage in the Oracle Marketing Automation opportunity which took place on Monday, 14th December, you can take the replay.

Monday Dec 14, 2015

Oracle demo programs for partners: webcast replay

Do you know that we have dramatically improved the partner access to Oracle demo environments, simplifying the entire registration process, adding more products and more demo options?

Watch this 60' webinar to check the new Oracle demo program for partners, and find out how to easily access "quick tours", "instant demos" and "sandboxes" for most of the Oracle CX Cloud solutions.

Watch here

Exclusive Survey Results: How B2B Buyers Shop, Think & Behave (Tue Dec 15th)

Join Internet Retailer and Forrester Research to hear exclusive findings from a survey of B2B buyers who buy online. Click Here  You’ll gain insights on the trends, needs, and expectations of business professionals who buy online on behalf of their organization and learn what actions to take to attract and retain these buyers, and grow your online revenue.


Also read the Ferguson Enterprises Case Study: Ferguson, an $11.6 billion distributor of plumbing supplies and HVAC products, is in the throes of rolling out a new Oracle-based e-commerce site to reach a new audience of smaller contractors

Ferguson Enterprises Inc. is no slouch when it comes to business-to-business e-commerce.  The distributor of plumbing supplies, HVAC products and building supplies has been selling online for seven years to its registered business customers – mostly professional contractors – on its home-grown B2B e-commerce site,  The company has enhanced the functionality of that site over the years, including adding mobile optimization and other advancements aimed at allowing customers to more easily get information about products and make purchases online without the help of a sales rep…



Friday Dec 11, 2015

New Oracle Sales Cloud Overview video

Watch this new Sales Cloud Overview video on YouTube (part of the Sales Cloud Channel) in which Michael Richter (Oracle Director Product management) reviews the solution positioning, key capabilities and benefits.

In this video, also discover the new industry vertical dimension of Oracle Sales Cloud, its Customer Master capabilities as well as all the extension and integration opportunities offered by the PaaS platform.

Watch it now!



« February 2016