Monday Jul 27, 2015

Oracle Sales Cloud Enhancements Help Sales Teams Increase Business Agility and Revenue

New release empowers modern sales best practices through enhanced analytics, partner relationship management and industry-specific solutions

Redwood Shores, Calif. – July 27, 2015 – To provide sales teams with the modern processes, tools, resources and intelligence required to increase revenue, Oracle today announced significant updates to the Oracle Sales Cloud. Part of Oracle Applications Cloud Release 10, the latest release of Oracle Sales Cloud helps organizations increase sales and drive efficiencies through a simplified user experience that delivers enhanced analytics, partner relationship management and industry-specific solutions.

The way customers interact with an organization’s sales department is rapidly changing. A recent study by CEB found that 57 percent of the purchasing process is over before customers even talk to an organizations sales team. In this new business environment, organizations need to empower their sales teams with fast, easy and modern sales tools that support mobile productivity, insightful and collaborative selling, and aggressive pipeline creation.

With the latest release of Oracle Sales Cloud, Oracle helps sales teams increase business agility through enhanced decision-making and collaboration. A modern, interactive dashboard includes new pre-built reports and improved visualizations that provide the sales team with insights and analysis in real time. In addition, sales professionals can take advantage of a new Mobile App Designer tool to create intuitive reports and dashboards using drag and drop functionality, specifically designed for smartphones and tablets. To further enhance the sales process, Oracle Sales Cloud now enables partners and sales teams to communicate securely in the Oracle Social Network. Robust reporting capabilities have also been added to Oracle Sales Cloud partner relationship management capabilities to enable improved real-time analysis.

"With the Oracle Sales Cloud dashboards, our sales managers can rank sales team member performance, share actuals to quotas and create a culture where information is made available in real time so adjustments and/or actions are taken to avoid surprises," said Jay Krishnamurthy, VP & Global CIO, Wilsonart.

To drive efficiencies and lower costs, Oracle Sales Cloud now offers even deeper industry capabilities with new purpose-built functionalities for high tech and manufacturing, financial services, consumer goods and communications. With industry-specific functionality, sales teams can save time by taking advantage of deep domain knowledge and purpose-built applications that are designed to meet their unique sales needs.

“Organizations need to empower their sales teams with fast, easy and modern sales tools in order to compete successfully in today’s global marketplace and meet skyrocketing customer demands,” said Aaron Shidler, vice president, product strategy, Oracle. “Oracle is committed to helping organizations rethink the sales process by providing sales professionals with a modern cloud solution that fits the specific needs of their business. With the latest updates in the Oracle Sales Cloud, Oracle is helping sales teams quickly and easily take advantage of the latest technologies to sell more, know more and grow more.”

Oracle Sales Cloud is part of the Oracle Customer Experience (CX) Cloud, which also includes Oracle Marketing Cloud, Oracle Social Cloud, Oracle Service Cloud, Oracle Configure, Price and Quote Cloud and Oracle Commerce Cloud.

Oracle Cloud Solutions

Oracle provides the industry’s broadest and most complete portfolio of public, private, and managed cloud offerings to offer customers the choice of deployment model. Oracle Cloud delivers a broad suite of public cloud services across DaaS, SaaS, PaaS, and IaaS. Oracle also provides a rich portfolio of products and managed cloud services to deliver enterprise private clouds.

Partner Quotes

“Accenture looks forward to working with Oracle through the Accenture Oracle Business Group to help our clients take advantage of the enhanced User Experience and new capabilities offered by Oracle Cloud Release 10 across HCM, CX and ERP,” Terri Strauss, managing director, Oracle platform lead for Accenture.

“Oracle’s commitment toward innovation will continue to provide sales professionals with modern and intuitive sales tools,” said Bryan Hinz, Vice President, CX, Apex IT (Specialized Partner of the Year: CX Solution - North America).  “With enhanced industry-specific solutions around financial services, consumer goods and communications, this release of Oracle Sales Cloud will also allow Apex IT to continue to help our customers transform their business driving efficiencies and value into their sales teams.”

"Our clients are looking for solutions that enable dynamic sales organizations to have actionable insights and real-time analysis on performance," said Rubin Mohan, principal, Deloitte Consulting LLP, and customer go-to-market leader within Deloitte Digital. "We believe there is an enormous opportunity for companies to drive business value with cloud technologies and look forward to helping our clients explore the new enhancements within Oracle Sales Cloud."

“For the last several years at eVerge Group, we have partnered with our customers to transform and modernize their sales business processes with Oracle Sales Cloud as the foundation. What impresses our customers the most is embedded analytics reporting capabilities and ease of use.  With Release 10’s new and enhanced features – such as Mobilytics, White Space Analysis, and improved Industry Solutions – Oracle has made the most feature-rich cloud CRM application available in the market even better.” – Ajay Pandey, VP of Customer Experience Delivery at eVerge Group

Five Ideas: Oracle Commerce Cloud

Adding a key new piece to the rich Oracle Customer Experience (CX) applications portfolio, Oracle unveiled Oracle Commerce Cloud in June, a flexible and scalable SaaS solution built for the Oracle Public Cloud. 

Oracle Commerce Cloud features the latest commerce technology. It’s designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs. Here, listen to what Oracle experts and some early adopters have to say about Oracle Commerce Cloud, and find out how it can simplify e-commerce.

Read the full article here to see more statements and get resources.

Friday Jul 24, 2015

Oracle Service Cloud meeting with Product Dev (Roadmap, Q&A) - September 11th, Oracle London City office

We are pleased to invite you to a Service Cloud meeting with David Fulton, Director Product Management, on:

Friday 11th September, 2015, 9:00 AM – 12:00 PM. Oracle City Office London (Room Knightsbridge)

David will present the roadmap for Oracle Service Cloud and will run an interactive Q&A with our Partners. This is a unique opportunity to participate and share your feedback directly with Oracle Product Management.

Additionally, Leonie Brown, Sr. Solutions Consultant, will show the new Community Self Service for Oracle Service Cloud.

The event will be ending with a networking lunch and informal discussion.

We look forward to meeting you at the on the 11th of September!

Register Now!

Thursday Jul 23, 2015

Oracle Service Cloud Product Release August Update - Webinar, August 7th - 11am CEST

Please join us for our quarterly Oracle Service Cloud Product Release update as we look to cover some of the new features and functionality you can expect to see.

Friday 7th Aug, 2015 - 11:00 AM - 12:30 PM CEST (10:00 AM – 11:30 AM BST)

This technical session is aimed at our partner organizations Presales and Delivery teams working with Oracle Service Cloud.

Connection details will be sent via e-mail to the confirmed participants. 

Register Now

Wednesday Jul 22, 2015

Upcoming Oracle Service Cloud Webinars

We are pleased to invite you to these upcoming Oracle Service Cloud Ask the Experts webinars.

Wednesday, July 29th @ 8 a.m. PST/11 a.m. EST: Providing Multilingual Customer Support Register Now!

Hear Oracle Service Cloud customers Josh Larson, Sr. Manager, Technology Solutions & Operations at LinkedIn and Matt Cooper, Global Customer Experience CRM & Project Manager at iRobot Corporation showcase how they support clients worldwide using Language I/O technology in conjunction with Oracle Service Cloud to simplify processes, reduce costs and support more markets. During this webinar, Josh and Matt will cover:

  • Their respective multilingual support strategies
  • Before & after Language I/O technology implementation (LinguistNow)
  • Implementation & configuration
  • Demo of LinguistNow (FAQs and Incidents)
  • In the meantime, read how Photobox and Cable One are using Language I/O with Oracle Service Cloud
  • The last half hour will be open for you to ask the presenters questions
Wednesday, August 26th @ 8 a.m. PST/11 a.m. EST - Getting the Most Out of Custom Objects Register Now!

Join Vimal Chopra, Director of Product Management for Oracle Service Cloud, as he dives into Custom Object functionality. Hear Vimal discuss how to use Custom Objects to get the most of out of them. During this webinar, Vimal will talk about:

  • How to use Custom Objects to extend OSvC functionality for your specific business needs
  • How to use Custom Objects in reports, workspaces, etc.
  • Best Practices when defining Custom Objects
  • Considerations while deploying Custom Objects in your environment
  • The last half hour will be open for you to ask Vimal questions

Monday Jul 20, 2015

Oracle Sales Cloud - Preparing to Upgrade to Release 10

Hear about recommendations for how to prepare for, validate, and deploy your upgrade to Release 10. A general project plan will be laid out to help guide you through a series of tasks and considerations for each phase of your upgrade.

Tuesday, July 21, 2015, 9 a.m.–10 a.m. PT

Presented by Cheryl Dajczak and Anne Romano, Oracle Sales Cloud Customer Success

Event Details

Thursday Jul 16, 2015

New Service Cloud Customer Video on Thomas Cook

Thomas Cook India, a leading tour and travel operator and foreign exchange provider, leverages Oracle Service Cloud to optimize and standardize customer-centric service across all service channels.

Watch the video to learn more

Convergys Transforms CX with Service Cloud

Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity, measure and optimize multi-channel delivery with analytics, and deliver a differentiated customer experience.

Video: Convergys Transforms Customer Experience with Service Cloud

Oracle Modern Best Practice for Startups

Oracle Modern Best Practice for Startups is now live!

In the early days of any organization, it’s all about maintaining balance—managing momentum and setting a solid foundation for growth. Companies can implement modern business processes that enable them to respond quickly to new opportunities by leveraging key enabling technologies—cloud, analytics, mobile, social, big data, and the Internet of Things—to achieve more, faster (and with fewer resources).

Customer facing content on Modern Best Practice for Startups

Monday Jul 13, 2015

Cloud and On-Premises IT: ready for 'Decade Of Coexistence'?

Oracle President of Product Development Thomas Kurian recently brought that coexistence to life as his team demonstrated new PaaS and IaaS products

Watch the full demos that summarize how how Oracle PaaS will handle three specific cloud-to-on-premises pain points: speedy mobile app dev, integration of cloud apps with on-premises apps, and monitoring performance in this new hybrid world

Read the article

Oracle Cloud Business Builder program

During last month’s global partner kick off call, Oracle PartnerNetwork announced new programs including the Oracle Cloud Business Builder program. The program’s website helps partners build their cloud business with Oracle

It includes information, tutorials, how to guides, videos and multiple resources to help you refer and resell, develop and integrate, and architect and implement Oracle cloud and enabling technologies

Click here to access the Oracle Cloud Business Builder single-source website. Click here to read the press release announcement.


Oracle Global Partner Kick Off Replay

The Oracle PartnerNetwork FY16 Global Partner Kickoff took place on June 23 at 9am PST. This event was an opportunity to get up close with Oracle executives Mark Hurd, Thomas Kurian, and John Fowler.

This year’s program is a great way to learn about the ways you can accelerate sales & revenue through Oracle’s full-stack offerings.

Watch the replay


Oracle Sales Cloud R10 Release Readiness

The Oracle Applications Cloud Release 10 is planned to release in Q1FY16 – pending Oracle Management approval. Readiness material will be published and announced to customers, partners and Oracle employees on

  • Release Content Document – preview
  • Spotlight videos
  • What's New
  • Functional Release Training
  • Product Documentation
  • Links to Community resources and Live Events

Cloud Specialization Catalog

With OPN Specialized, Oracle Partners have the opportunity to earn specialized status for a particular focus area by meeting globally consistent business and competency criteria that are specific to each specialization

The Specialization Catalog offers a consolidated view of all qualifying specializations launched and planned as part of the OPN Specialized Program

Partners can apply for qualifying specializations when all accreditations and certification exams are in production

For more information, please refer to the Overview and Frequently Asked Questions for Product Version Specialization

Customer Connect Upcoming Events: Sales Cloud: Release 10 Highlights

Learn how Oracle Sales Cloud Release 10 will help you increase your sales productivity, increase revenue and better manage multi-term deals.

Tuesday, July 14, 2015, 9 a.m.–10 a.m. PT

Presented by Catherine You, Oracle Sales Cloud Product Management Vice President, with Demos from Chris Thompson (Mobile Call Reports), Padmaja Varanasi (Recurring Revenue), and Ronny George (White Space Analysis)

Event Details and Registration



« October 2015