Monday Mar 23, 2015

Siebel Partner Webconference Call - March 20 2015 - Replay Available

If you missed Friday March 20th Siebel Partner Webconference, please find the replay link here (1 hr 2 min)

Agenda

  • Welcome - Allison Woolsey, Product Marketing, Oracle
  • Siebel CRM Strategy and Roadmap Update - George Jacob, Group Vice President, Oracle
  • Innovation Pack 2015 Insight - John Bedford, Senior Principal Product Manager, Oracle
  • Q & A

Oracle Knowledge - 8.6 - March 2015 Release is Generally Available

Oracle Announces Availability of Oracle Knowledge 8.6

Oracle offers the most comprehensive enterprise knowledge management solution in the market today. Building on Oracle’s commitment to help you deliver modern customer experiences using enterprise knowledge, Oracle announces Oracle Knowledge 8.6. 

Oracle Knowledge 8.6 provides a rich set of new capabilities, introducing significant product enhancements. This release builds on key investment areas such as Analytics, AnswerFlow, Intelligent Search, Authoring and Knowledge Integrations for Self-Service and Contact Center.

Additionally, Oracle continues to place emphasis on certification on the latest set of platforms including operating systems, database and application servers.

Please join us for our upcoming webinar by selecting the below link and register: REGISTER for the Upcoming Oracle Knowledge 8.6 Webinar

Oracle Knowledge 8.6 New Features

Analytics - Building on the re-architecture of the Knowledge Analytics in 8.5, the new release adds features for enabling multi-department, enterprise scale deployments:

17 Additional Reports including reports for enablement of KCSsm based processes

Segmentation by View and Category

AnswerFlow Analytics

Performance, scale and error handling improvements

AnswerFlow - Significant enhancements to make AnswerFlow suitable for larger scale deployments:

Versioning and grouping of flows

Deployment and publishing

Improvements to the editor

Intelligent Search - Emphasis on multi-lingual capabilities for global rollouts and additional sources:

Expanded Language Coverage with Natural Language Processing in 36 Languages

Translated Industry Ontologies and Intent Support in 24 Languages

Support for crawling Sharepoint sources authenticated with NTLM v2 and sources protected by Oracle SSO

Knowledge Integrations for Self-Service and Call Center Desktops – Improving the ability to deploy Knowledge for enabling customers and agents:

Reference pagesets for Mobile UIs/responsive design

Knowledge Integration into Oracle EBS Service

Knowledge Integration into Oracle Service Cloud Chat

Knowledge Authoring – Ongoing improvements to enable authors:

Significantly improved Version Comparisons including Compare Source Versions on Translated articles

Convenience features for saving work in progress

Additional security features

Platform Support and Availability:

Oracle Knowledge continues to support a wide variety of operating systems, databases and provide support for a selection of application servers. Release 8.6 is now generally available on an expanded set of platforms, including;

Operating Systems: Linux 5/6, Solaris 11, Windows Server 2008, 2012

Databases: Oracle 11g/12c, Oracle RAC, SQL Server 2008, 2012

Application Servers: Weblogic 11g/12c, Tomcat 7, WebSphere Application Server 8

Java: JRE 7 and 8

For more details about Oracle Knowledge 8.6 functionality, please refer to the resources below:

Oracle Knowledge 8.6 Data Sheet

Oracle Knowledge 8.6 Documentation

Sunday Mar 08, 2015

Marketing Budgets Report 2015

The sixth annual Marketing Budgets Report, published by Econsultancy and sponsored by Oracle Marketing Cloud is a bellwether for the health of the marketing industry.

Find out the latest trends and how companies are realigning their budgets to capitalise on them.

Marketers across the globe:

  • Are making strong investments in marketing technology.
  • Have a cohesive and strategic focus on the customer experience.
  • Are finding it easier to secure boardroom buy-in for increased digital marketing budgets.

Download the 2015 Marketing Budget Report here

Oracle Social: 5 Emerging Themes for 21st Century Business

When you look at the nexus of forces impacting business today we can clearly see momentum building.  Each of the themes noted below is already happening, albeit at varying stages, in businesses across the globe. The continued innovation and speed of technology, coupled with the rise of millennials, will drive a tipping point in the next 12 to 36 months that will have a material impact to the business of business.

See the 5 Emerging Themes here

A Strategy for Cloud Success with Accenture and Oracle

Accenture takes a holistic approach to Oracle Cloud solutions, helping clients migrate and manage in a hybrid world.

Organizations are increasingly realizing the cloud’s ability to transform their business beyond cost-saving and speed-to-market benefits. In order to embrace digital transformation, chief information officers (CIOs) and chief executive officers (CEOs) must map out a strategy that lays the foundation for a more agile business. Stephanie Arnette, Accenture managing director, Oracle Cloud, and Aaron Wright, Accenture senior manager, Oracle Cloud, discuss how Accenture helps clients map out a cloud strategy with Oracle’s suite of cloud applications.

Read their interview here

Oracle SaaS For Dummies

Are you considering moving your sales or marketing operations to the ‪‎Cloud? Here’s what you need to know.

Feel free to share with your customers and prospects!

Dogs are Loyal. Customers Aren’t!

We’ve just released a new report, Dogs are Loyal. Customers Aren’t, written in collaboration with consumer behavior consultant, Philip Graves. The report looks at customer behavior through the prism of modern psychological theory and suggests that customers are not actually loyal to brands in the true sense of the word. Discover exciting findings and how to act according to these new realities

You can find the report here

Friday Mar 06, 2015

Oracle Policy Automation in a Salesforce environment with Monad Solutions

Monad’s Oracle Policy Automation Connector for Salesforce.com provides integration between Oracle Policy Automation components and Salesforce.com business applications. It provides a simple method for mapping Salesforce.com data to policies modelled in Oracle Policy Automation, making it easy to deploy high performance guidance and policy-driven calculations into a Salesforce.com landscape.

Implementing Policy Automation with Monad Solution’s Salesforce connector enables a customer to extract complex business logic and calculations from bespoke Apex code on the force.com platform and capture that logic in Word and Excel documents, which are then executed by Policy Automation in the Oracle Service Cloud. This reduces implementation and maintenance costs, and bridges the gap between business users and developers. Several videos demonstrating the use of the connector can be found here.

Monad Solutions are Oracle implementation partners who excel in the implementation and integration of Oracle Policy Automation. Please contact Louise.Doherty@MonadSolutions.com for further information.

Wednesday Mar 04, 2015

Replay: Oracle Sales Cloud, PaaS and CX Integration Update Webinars for EMEA Partners

Missed one or both of these seminars? We are happy to share the replay links with you. See below:

1) Tuesday, March 03, 2015, 10:00am CET (duration 60')

In this first session, Ben Dhanjal, CX Product Management Director EMEA,was discussing the overall Oracle CX strategy, then unveil the Release 9 of Oracle Sales Cloud and present the solution roadmap.

  • Oracle CX strategy update (15’)
  • Oracle Sales Cloud (Fusion CRM SaaS) Release 9 update and roadmap (30’)
  • Q&A’s (15’)

Replay: Download File (automatic start - wait few minutes until the file has finished downloading)

2) Wednesday, March 04, 2015, 10:00am CET (duration 60')

In this second session, Ben was discussing Platform as a Service (PaaS) which is the best starting point to adapt the CX solution to the customer’s unique requirements, then discussed what is Oracle strategy and plans to offer the most effective integration paths between the different CX assets

  • Introduction to PaaS  (25’)
  • Oracle CX Integration Paths strategy (20’)
  • Q&A’s (15’)

Replay: Download File (automatic start - wait few minutes until the file has finished downloading)

Tuesday Mar 03, 2015

Siebel CRM Partners - Virtual Meeting, Friday March 20th

Siebel CRM Partners - Virtual Meeting - Friday, March 20th, 2015, 8:00 AM PST

Agenda

  • Welcome - Allison Woolsey, Product Marketing, Oracle
  • Siebel CRM Strategy and Roadmap Update - George Jacob, Group Vice President, Oracle
  • Innovation Pack 2015 Insight - John Bedford, Senior Principal Product Manager, Oracle
  • Q & A

VIRTUAL MEETING DETAILS

WebEx Access:

Telephone Access:

  • Participant North America: US/Canada Attendee Dial-in: 1-866-682-4770
  • For a list of global access numbers, see: Show global numbers
  • Conference Code: 7993675
  • Pin: 8964
For any questions on this session, please send email: allison.woolsey@oracle.com

OPN Website has gone Mobile

We are pleased to announce the initial launch of the OPN Website's mobile responsive interface. This design refresh aligns the website with Oracle.com and the OPN Solutions Catalog supporting an “Anywhere, Any Device” user experience for tablets and smartphones.

Phase one of this rollout includes four key content areas:

  • OPN Homepage
  • 6 Category Pages (comprised of 40 pages)
    • Get Started
    • Get Trained
    • Differentiate Your Offerings - New
    • Develop Solutions
    • Market & Sell
    • Manage Membership
  • Searchable Product Resource (Knowledge Zone) Directory
  • New Header Design Cascaded Across Entire Site

Content structure / processes remain unchanged with this update. The initial release is in English, translated content will move to the new templates over the next two weeks.

Monday Mar 02, 2015

Upcoming Webinars for Oracle Service Cloud

Here are a series of webinars covering the last Oracle Service Cloud release that you might like to attend in order to understand the value of the latest announcement:

  • Mar 3, 2015 8:30 am PST - Partner - Release Overview Webcast: Oracle Service Cloud February 2015 - Christopher Patterson, Senior Director, Product Management
  • Mar 5, 2015 8:30 am PST - Customer - Release Overview Webcast: Oracle Service February 2015 - Christopher Patterson, Senior Director, Product Management
  • Mar 18, 2015 8:00 am PST - Ask the Experts: Provide a More Intelligent Chat Engagement to the Right Customer, Right Agent at the Right Time - Victor Chan, Director, Product Management, Oracle Service Cloud
  • Mar 18, 2015 8:30 pm PST – Ask the Experts: Provide a More Intelligent Chat Engagement to the Right Customer, Right Agent at the Right Time - Victor Chan, Director, Product Management, Oracle Service Cloud

REGISTRATION LINK for EXTERNAL webcast for Customers and Partners - February 2015 Release

Friday Feb 27, 2015

Oracle Social Grabbing the Attention of Key Influencers

Oracle Social is grabbing the attention of key influencers. Rival IQ noted that Oracle Social has more than double the audience of its closest competitor, Hubspot. Salesforce and Adobe fall far behind with only an estimated 10 percent of the audience that Oracle has.

According to the key influencers, here’s why Oracle Social is a step ahead of the competition:

  • We have the largest social presence of any of our competitors, driven mainly by more than one million Facebook fans.
  • Social professionals follow our handles to learn the latest about how companies are and how they should be leveraging social across CX, including marketing, service, commerce, and sales.
  • We cover the latest happenings at Oracle related to Social and CX, as well as curating and cultivating content from prominent thought leaders in this space.
  • We publish a consistent stream of relevant news, original content, and timely presentations to promote engagement.

See the online buzz from key influencers here!

Wednesday Feb 25, 2015

Oracle Service Cloud February 2015 Release is Generally Available!

We are pleased to announce the availability of the Oracle Service Cloud February 2015 Release. 

This latest release provides broad range of enhancements across the Oracle Service Cloud pillar.  Highlights include:

  • Web Customer Service: Private Messaging Support for Facebook
  • Web Customer Service: Mobile Compatibility for Integrated Cobrowse
  • Contact Center: Service Email, Outreach & Feedback Enhancements
  • Contact Center: Agent Browser User Interface
  • Contact Center: Incident Archiving Improvements
  • Oracle Policy Automation for Service Cloud
  • Platform: Add-In Manager Enhancements
  • Platform: Supporting IPv6

To find out more, please check out these resources:

To stay up to date on new releases, events, and other important news, please be sure to subscribe to News and Announcements on the RightNow Community.

 

Sunday Feb 22, 2015

Customer Concepts on Predictive Analytics, Intelligence and Big Data vs. Sales

Is your ability to predict buying behaviour in poll position or at the back of the grid? Get revved up here

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