Wednesday Apr 13, 2016

Catching up with former Vitrue CEO Reggie Bradford


Ten years ago, Vitrue, the company that would become the cornerstone of Oracle’s Social Cloud, was created. Vitrue was ahead of its time. Led by Reggie Bradford, current Oracle SVP, it took an opening in the marketplace - social brand management - and built the industry’s leading SaaS-based social relationship management program. Today, we sat down with Reggie to discuss what the next 10 years could look like for social business innovation.  

Maggie Schneider Huston, Senior Content Manager, Oracle Social Cloud: These past 10 years have been exceptional. What have you seen happen in the social marketing and social business space? How has social matured? 

Reggie Bradford, Senior Vice President, Oracle: If you go back to the very beginning, we had a vision that hinged around more people discovering information based on recommendations from peer or a friend. Social networks fueled and amplified that. Nine out of 10 people were buying products based on recommendations - but brands had no way to engage or influence that conversation. Vitrue was formed to help brands do that. (…)

Read the full interview here

Oracle Service Cloud is introducing HR Help Desk for HCM Cloud!

Built on the Oracle CX SaaS Platform, HR Help Desk Cloud provides seamlessly integrated service request management for HCM Cloud, enabling HR professionals to personalize the employee experience and service the needs of employees.

Read the recent press release announced at last week’s Oracle HCM World event to learn more about HR Help Desk for HCM Cloud.

Wednesday Apr 06, 2016

Oracle CPQ Cloud Bootcamp - Reading (UK), May 30th - June 3rd

The Oracle team is pleased to invite you to a 5-days in Class Bootcamp about Oracle Cloud CPQ Documentation.

Dates and location: May 30th - June 3rd, 2016 (Mon-Fri) - Oracle Office Reading (UK)

Target audience: Technical roles or implementation consultants

Agenda:

  • Administration Essentials Part I
  • Administration Essentials Part II
  • Configuration Essentials
  • Commerce Essentials
  • Integration

Prerequisites: Audience is expected to take the Pre-Sales Training and Assessment.

Details and Registration 

Tuesday Apr 05, 2016

Oracle CPQ Cloud Bootcamp - Madrid, April 25-29th

The Oracle team is pleased to invite you to a 5-days in Class Bootcamp about Oracle Cloud CPQ Documentation.

Dates and location: 25th - 29th April, 2016 (Mon-Fri) - Oracle Madrid Offices

Target audience: Technical roles or implementation consultants

Agenda:

  • Administration Essentials Part I
  • Administration Essentials Part II
  • Configuration Essentials
  • Commerce Essentials
  • Integration

Prerequisites: Audience is expected to take the Pre-Sales Training and Assessment.

Registration

Ask the Experts for Service Cloud Customers - April 13th

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Oracle Service Cloud and Siebel Integration with Roderick Peace from Product Management, on Wed., Apr 13 @ 8AM PT/11AM EST/1600 UK/1700 CET.

Details and registration here

Monday Apr 04, 2016

Reminder: EMEA Partner Webinar: Oracle Customer Experience for Financial Services, Monday April 18, 2016, 4pm CET

Oracle’s Financial Services Industry Cloud solution is gaining momentum in the marketplace. 

Join us on Monday April the 18th at 4pm CET for an exclusive Oracle EMEA Partner webinar to learn more about Oracles Financial Services offering and how Oracle is engaging with customers to define their path to digital transformation.

This presentation provides an overview of Oracle’s CX Cloud solution for the Financial Services industry.  Agenda:

  • CX Cloud Industry Overview
  • Introduction to Oracle’s Financial Services Offering (including demo)
  • Customer Momentum and Lighthouse Program
  • Q&A’s

This webinar is targeting System Integrators and ISV’s which are looking for innovative idea’s to help their Financial Services customers making a successful transition into the era of Digital Customer Experience

Speakers:

  • Leslie Buhrer - Senior Director, Oracle Product Management, CX Industry Financial Services
  • David Lopes – Director, Oracle EMEA Digital Experience
  • Daryn Mason – Senior Director, Oracle EMEA Digital Experience
  • Richard Lefebvre – Director, Oracle Alliances & Channels
Register now!

How Eaton Leads Digital Commerce Transformation in B2B, Webinar, April 14th

As B2B manufacturers and distributors move to embrace digital commerce, they face unique challenges and pitfalls that are unseen in the B2C space.  Join Jason Pappas, Director, Digital Business, Eaton Corp., on April 14th, for an insightful discussion on Eaton's approach to digital transformation success.

Internet Retailer webcast details and registration here

Oracle Commerce Cloud 16.2 product documentation is here!

The Oracle Commerce Cloud 16.2 product documentation is now publicly available. See here

Also see details of what’s new here. Enhancements include:

  • Support for the following additional currencies:  
  • Support for cash payments (deferred payments)
  • Enhancements to the Web Content widget, allowing you to include text, rich text, and image elements
  • Ability to exclude payment details from order data sent to non-PCI compliant systems
  • Return Request Update webhook
  • Oracle Commerce Assisted Selling Cloud Service mobile application

Argentina's Largest Food Producer success story with Oracle SRM and Deloitte

Arcor Increases efficiency of Global Customer Relationship Program, enhances Social Media Issue Resolution Strategy with Oracle Social relationship Management.

We chose Oracle because it offered a comprehensive social relationship management solution. It is customizable, and we can tailor it to the needs of our company, becoming ever more efficient as time progresses.” – Claudio Rossetti, senior IT business demand manager, Arcor.

Deloitte, an Oracle Diamond Partner, assisted Arcor in the implementation of its social relationship management solutions.

Our role was to complete the deployment and configuration of the highly useful and customizable listen and analyze module for Arcor’s various operating units on budget and on schedule. We provided support for users, helping them detect and fix errors, as well as training on using the tool,” said Sebastián Alvarez Daneri, senior business development manager, Deloitte.

Read the success story here

Friday Apr 01, 2016

Ovum: Oracle CX Cloud named a Leader

Oracle CX Cloud has been named as a leader in another analyst report - the latest Ovum CRM Decision Matrix. “Overall, Oracle CX Cloud came (out on) top as a leader across all categories, with particular strengths in SFA, service, marketing, and customer analytics.”. Extracts:

  • “Oracle CX Cloud came (out on) top for its all-round omnichannel customer experience support capabilities.”
  • “Overall, Oracle CX Cloud came (out on) top as a leader across all categories, with particular strengths in SFA, service, marketing, and customer analytics.”
  • “ … Beyond marketing, sales, and service, it extends to include CPQ for B2B and B2C organizations with configurable products or services, e-commerce, social relationship management, and marketplace support.”
You can get the report here

 

Wednesday Mar 30, 2016

Oracle RightNow Cloud Service Specialisation News

This exam move to production: Oracle RightNow Cloud Service 2016 Technical Implementation Essentials (1Z0-326).

The exam is designed for individuals who possess a strong foundation and expertise in implementing Oracle RightNow Cloud Service solutions and covers topics like: CP Tools, Basic Customizations, Widgets and Scripting, Advanced Customizations, Integration & Customization - Agent Desktop, Connect Web Services for PHP\SOAP\REST, Desktop Integration. Up-to-date training and field experience are recommended.

  • Production Start date: April 4th, 2016
  • Passing Score: 70%
  • Exam duration: 150 minutes

Exams retirement June 30th 2016: Oracle RightNow CX Cloud Service 2012 Essentials (1Z0-465) and Oracle RightNow CX Cloud Service 2013 Technical Essentials (1Z0-480). We have new versions of these 2 exams developed in 2016 and therefore we encourage all specialists to get their certifications upgraded. The 2016 exams are part of the new specialization criteria launched November 2015. Old criteria containing 2012/2013 exam versions is scheduled to expire April end 2016.

o Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325)

o Oracle RightNow Cloud Service 2016 Technical Implementation Essentials (1Z0-326)


Tuesday Mar 29, 2016

New Oracle videos featuring ICS based integration use cases

The Oracle User Assistance Development team has recently put together the following list of videos that describe integrations using Oracle Integration Cloud Service (ICS):

Many of the videos include both the design and the runtime video of the integration.

These (and other videos) are customer-ready and are also available from the Oracle Help Center:
http://docs.oracle.com/cloud/latest/intcs_gs/intcs_videos.htm

Spark NZ Increases Engagement with Oracle Social Cloud

Spark NZ, a major New Zealand telecom company, has successfully leveraged Oracle Social Relationship Management to boost engagement and productivity for a competitive advantage.

Read their success story here

GM uses Oracle Social to improve Customer Experience

Carolin Probst-Iyer (Manage, Global Social Media Center of Expertise General Motor) discusses GM's focus on customers and how the automaker proactively addresses their concerns through social media to elevate the overall customer experience.

Watch the video here

Wednesday Mar 23, 2016

Oracle Service Cloud quarterly newsletter

The quarterly Oracle Service Cloud newsletter for customers and partners is out! Read it here!

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