Friday May 06, 2016

New Sales Cloud and Incentive Compensation certification exams soon

Modern sales industry continues to evolve rapidly. In order to reflect the most current product features and market practices, the exam syllabus of our Oracle Sales Cloud exams must be updated from time to time. We will retire the following exams on August 31, 2016:

Sign up to take the new exams.

Prepare. Go through the following resources:

Oracle launches latest Oracle Field Service Cloud offering to power a completely connected Customer Service Experience

New field service capabilities can improve customer satisfaction and response times, while reducing service delivery costs

Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support.

Read the full press release here

Wednesday May 04, 2016

Ask the Experts for Service Cloud Customers - June 22

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Everything You Ever Needed To Know About Service Cloud Upgrades with Chris Warner from Product Management, on Wed., June 22 @ 9AM PT/12PM EST/1700 UK/1800 CET.

Details and registration

Announcing the Oracle Service Cloud Analytics Cookbook

We are pleased to announce a new resource, the Analytics Cookbook, to help you learn and be more successful with reporting in your Oracle Service Cloud site. 

In the Analytics Cookbook, you'll find:

  • Reporting Technique Videos, which provides "how to" details on report functionality configuration (plus subtle tips and tricks!) and usage
  • Custom Report Recipes, contributed by your peers, partners and the Oracle Service Cloud team, include:
    • Report descriptions and screenshots
  • PDF and importable XML report definitons 
  • Report specific instructions

Whether you're a brand-new report cook or a master reporting chef, the Analytics Cookbook has something for you, especially with beginner, intermediate and advanced level report recipes!

We'll be growing this resource to include more reporting technique videos and report recipes, so make sure to log into the Community and subscribe to the Analytics Cookbook post.

Learn more about how you can start cooking up reporting success with the Analytics Cookbook!

Friday Apr 29, 2016

Oracle Cloud Marketplace adds Field Sales mobility solution for Oracle Sales Cloud from CRMIT

Oracle Cloud Marketplace users can now access the FieldSalesPro™ mobility solution for Oracle Sales Cloud. FieldSalesPro™ organizes and improves efficiency of key sales processes including sales coaching, product cataloging, meeting effectiveness, quote management and sales performance analysis.

In modern day sales, managing strategic accounts and leading the sales process are critical to field sales managers to guide their teams through the chain. Most sales managers, typically find challenges that include pursing the wrong opportunities, missing access to the real decision makers and generic value propositions with no differentiation.

FieldSalesPro™ seamlessly integrates with Oracle Sales Cloud and leverages the wide range of functionalities, best practices and standard objects including contacts, opportunity, products and customers. The mobile app is now available on Oracle Cloud Marketplace.

Oracle Cloud Marketplace not only offers an intuitive user interface to browse and search for available applications and services but also provides user ratings and reviews to help customers determine the best business solutions for their organization.

FieldSalesPro™, a leader in transforming businesses with cloud based Customer Experience (CX) solutions, today announced the availability of this mobile application both on Google Play (for Android users) and on Apple itunes (for the iOS users).

"Large and mid-size enterprises are seeking to mobilize their IT infrastructure to enable their field sales team to meet more customers, sell more and close more – from anywhere and anytime." explained Vinod Reddy, Founder and CEO, FieldSalesPro™. "Field reps can get actionable data pushed to their android or iOS devices, in real time and in line with their corporate sales strategy, product selection and field sales enablement.", added Vinod.

Oracle Service Cloud free implementation workshops: new dates and locations!

Here is the list of the next Oracle Service Cloud free implementation workshops sessions' dates and locations for EMEA partners (training times will accommodate EMEA based companies)

  • 9 - 13 May 2016 (Mon-Fri) - Remote participation only
  • 6 - 10 June 2016 (Mon-Fri) – Utrecht, Netherlands. Remote participation is possible

Please note that there are OPN, legal and technical prerequisites to join these workshops.

If you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or send an eMail to richard.lefebvre@oracle.com

Oracle Sales Cloud free implementation workshops: new dates and locations!

Here is the list of the next Oracle Sales Cloud free implementation workshops sessions' dates and locations for EMEA partners (training times will accommodate EMEA based companies)

  • 2 - 6 May 2016 (Mon-Fri) - Remote participation only
  • 10 - 14 October 2016 (Mon-Fri) – Frankfurt, Germany. Remote participation is possible

Please note that there are OPN, legal and technical prerequisites to join these workshops.

If you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or send an eMail to richard.lefebvre@oracle.com

Wednesday Apr 27, 2016

Oracle Modern Best Practice goes international

New on Oracle.com: Modern Best Practice pages are now available in French, Italian, German, Spanish, Dutch, Swedish and more.

Check the latest Oracle Modern Best Practice content and share with your customers!

Tuesday Apr 26, 2016

Oracle Commerce Cloud Workshop, Solna (Sweden), June 1st

The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track). The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud. The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to up sell Commerce Cloud.

Registration link: Oracle Commerce Cloud Workshop Sweden (June 1st, 2016)

Oracle Commerce Cloud v16.2 is now available!

Check out the latest Oracle Commerce Cloud documentation here!

Saturday Apr 23, 2016

Exclusive Webcast: Oracle Mobile Cloud - April 27

Please join us for a Mobile Cloud Service Partner Update webcast on April 27 at 9:00am PT. Joe Huang, Product Manager for Mobile Cloud Service, will host this one-hour session and cover topics including: new features added to MCS since the initial release in 2015, the latest sales plays, current pricing, alliances that have been built with other products to provide a complete ecosystem around MCS, and Oracle MAX tooling.

Register here.

Live Partner Release Webcast for Oracle Service Cloud – May 24

Oracle continues to make impactful investments in Oracle Service Cloud to help you deliver great customer experiences. The May 2016 release of Oracle Service Cloud adds new capabilities that enable agents to view and understand the customer’s journey. Join us during the upcoming webcast on Tuesday, May 24 at 8:30am PT to learn more.

Friday Apr 22, 2016

Customer Focus: Global Payments and T H March transform their Business with Oracle CX and Enigen UK

Enigen are an Oracle Gold Partner, implementing Oracle CX Cloud Applications and providing Process and Chance consultancy to a range of customers, of differing size and industry. Through their journey as an original Siebel Partner, to adopting an Oracle Cloud focus over the last 10 years, Enigen have 65+ Oracle CX Customers embracing and succeeding with Digital Transformation Programmes.

Two examples include; Insurance company T H March and leading card payment organisation, Global Payments. Below are their video stories as both customers discuss their journey’s to CX success with Oracle CX Applications and Enigen.

T H March, the UK’s largest and most experienced firm of insurance brokers, specialist’s in insurance for the jewellery trade. They have adopted Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Service Cloud and Oracle Social Cloud as they digitally transform to ensure they remain competitive but above all, provide their customers with the personalised and positive journey.

Prior to launching its transformation, T H March were sending letters to their customers with the greeting, “Dear Valued Customer” hear from their Managing Director, on how their journey has gone and the improvements they are seeing to their business. Click here to watch the full video and read more on their Success with Social Media, via “5 tips for Growing your Business with Social.”

Global Payments are a payment technology company, located through the US, Europe and Asia-Pacific. John Curtis, Chief Operating Officer for Europe, explains how Enigen helped them implement Oracle Sales Cloud, moving Global Payment from Oracle CRMOD. This has enabled them to streamline their entire sales process from generating a lead to closing a deal. On top of this, improved analytic’s has allowed Global Payments to provide more comprehensive information to both their sales staff as well as third parties. Click here to watch the full testimonial.

Thursday Apr 21, 2016

Gartner Webinar: Service for the Next Generation - May 4th

Oracle Service Cloud customer Gogo joins Gartner and Oracle on May 4th for a special webcast during which Michael Moaz of Gartner, Jerry Oversen of Gogo, and Oracle's Stephen Fioretti will discuss what’s happening with mobile customer self-service, social channels, and the digital explosion, and what organizations need to consider.

Details: Wednesday, May 4th11am PT / 2pm ET

Register here

New video helps position Oracle Service Cloud role-based experiences

In this new video, see how Oracle Service Cloud's Cross Channel Contact Center provides the right tool for different roles in customer service, such as service agents, supervisors and non-contact center users.

The video introduces the key personas in customer service teams: Tier-1 Agents, Supervisors and Non-Contact Center Users

Watch here

 

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