Monday Apr 04, 2016

How Eaton Leads Digital Commerce Transformation in B2B, Webinar, April 14th

As B2B manufacturers and distributors move to embrace digital commerce, they face unique challenges and pitfalls that are unseen in the B2C space.  Join Jason Pappas, Director, Digital Business, Eaton Corp., on April 14th, for an insightful discussion on Eaton's approach to digital transformation success.

Internet Retailer webcast details and registration here

Oracle Commerce Cloud 16.2 product documentation is here!

The Oracle Commerce Cloud 16.2 product documentation is now publicly available. See here

Also see details of what’s new here. Enhancements include:

  • Support for the following additional currencies:  
  • Support for cash payments (deferred payments)
  • Enhancements to the Web Content widget, allowing you to include text, rich text, and image elements
  • Ability to exclude payment details from order data sent to non-PCI compliant systems
  • Return Request Update webhook
  • Oracle Commerce Assisted Selling Cloud Service mobile application

Argentina's Largest Food Producer success story with Oracle SRM and Deloitte

Arcor Increases efficiency of Global Customer Relationship Program, enhances Social Media Issue Resolution Strategy with Oracle Social relationship Management.

We chose Oracle because it offered a comprehensive social relationship management solution. It is customizable, and we can tailor it to the needs of our company, becoming ever more efficient as time progresses.” – Claudio Rossetti, senior IT business demand manager, Arcor.

Deloitte, an Oracle Diamond Partner, assisted Arcor in the implementation of its social relationship management solutions.

Our role was to complete the deployment and configuration of the highly useful and customizable listen and analyze module for Arcor’s various operating units on budget and on schedule. We provided support for users, helping them detect and fix errors, as well as training on using the tool,” said Sebastián Alvarez Daneri, senior business development manager, Deloitte.

Read the success story here

Friday Apr 01, 2016

Ovum: Oracle CX Cloud named a Leader

Oracle CX Cloud has been named as a leader in another analyst report - the latest Ovum CRM Decision Matrix. “Overall, Oracle CX Cloud came (out on) top as a leader across all categories, with particular strengths in SFA, service, marketing, and customer analytics.”. Extracts:

  • “Oracle CX Cloud came (out on) top for its all-round omnichannel customer experience support capabilities.”
  • “Overall, Oracle CX Cloud came (out on) top as a leader across all categories, with particular strengths in SFA, service, marketing, and customer analytics.”
  • “ … Beyond marketing, sales, and service, it extends to include CPQ for B2B and B2C organizations with configurable products or services, e-commerce, social relationship management, and marketplace support.”
You can get the report here


Wednesday Mar 30, 2016

Oracle RightNow Cloud Service Specialisation News

This exam move to production: Oracle RightNow Cloud Service 2016 Technical Implementation Essentials (1Z0-326).

The exam is designed for individuals who possess a strong foundation and expertise in implementing Oracle RightNow Cloud Service solutions and covers topics like: CP Tools, Basic Customizations, Widgets and Scripting, Advanced Customizations, Integration & Customization - Agent Desktop, Connect Web Services for PHP\SOAP\REST, Desktop Integration. Up-to-date training and field experience are recommended.

  • Production Start date: April 4th, 2016
  • Passing Score: 70%
  • Exam duration: 150 minutes

Exams retirement June 30th 2016: Oracle RightNow CX Cloud Service 2012 Essentials (1Z0-465) and Oracle RightNow CX Cloud Service 2013 Technical Essentials (1Z0-480). We have new versions of these 2 exams developed in 2016 and therefore we encourage all specialists to get their certifications upgraded. The 2016 exams are part of the new specialization criteria launched November 2015. Old criteria containing 2012/2013 exam versions is scheduled to expire April end 2016.

o Oracle RightNow Cloud Service 2016 Implementation Essentials (1Z0-325)

o Oracle RightNow Cloud Service 2016 Technical Implementation Essentials (1Z0-326)

Tuesday Mar 29, 2016

New Oracle videos featuring ICS based integration use cases

The Oracle User Assistance Development team has recently put together the following list of videos that describe integrations using Oracle Integration Cloud Service (ICS):

Many of the videos include both the design and the runtime video of the integration.

These (and other videos) are customer-ready and are also available from the Oracle Help Center:

Spark NZ Increases Engagement with Oracle Social Cloud

Spark NZ, a major New Zealand telecom company, has successfully leveraged Oracle Social Relationship Management to boost engagement and productivity for a competitive advantage.

Read their success story here

GM uses Oracle Social to improve Customer Experience

Carolin Probst-Iyer (Manage, Global Social Media Center of Expertise General Motor) discusses GM's focus on customers and how the automaker proactively addresses their concerns through social media to elevate the overall customer experience.

Watch the video here

Wednesday Mar 23, 2016

Oracle Service Cloud quarterly newsletter

The quarterly Oracle Service Cloud newsletter for customers and partners is out! Read it here!

April Oracle Marketing Cloud demo series for EMEA Partners

The EMEA Oracle Direct Sales Consulting team invites you to a series of 3 Oracle Marketing Cloud (OMC) webinars for partners.

These sessions are intended for new OMC partners and partners that would like to extend their knowledge to the wider OMC portfolio. Each of the sessions will feature a product demo. Benefits of attending these webinars include:

  • Having a better idea of the products and features available in OMC
  • Get comfortable in talking about the OMC with your customers and prospects
  • Be able to position other OMC products to your existing customers
  • See a live demo of the latest products and features in the OMC suite
  • Get a feeling of how we in Oracle deliver product demonstrations to customers

Session 1: The integrated OMC platform

The integrated Oracle Marketing Cloud Platform: From Content Marketing over Social to Cross-Channel Marketing, DMP and Maxymiser.

In this first session you will get an overview of all the Oracle Marketing Cloud solutions. Pablo Westermann will guide you through the Customer Journey of an Automotive Use Case and present you which solution is behind each touchpoint.

Friday 8 April 2016, 15:00 – 16:30 CET / 14:00 – 15:30 GMT - Register here

Session 2: Eloqua B2B journey

Marketers know that they can’t excel at marketing using email blasts and spreadsheets: they need Marketing Automation

Join us for this session covering how Oracle Eloqua Marketing Cloud is leading partnerships with B2B and B2C companies all around the world to deliver personalized and targeted communications and experiences in order to generate more revenue.

On this Live webinar, Audrey Jaspart will bring you to the journey of a B2B prospect searching for a product. And then, she will show you how this journey was possible through Eloqua, the Oracle marketing automation solution.

Friday 15 April 2016, 15:00 – 16:30 CET / 14:00 – 15:30 GMT - Register here

Session 3: DMP, easy as 1, 2, 3!

In this session Laurent Adgie will let you discover how the Oracle Data Management platform, powered by the expertise of Oracle BlueKai, turns insight into action and helps companies find, segment and target the right customer at the right time.

Friday 22 April 2016, 15:00 – 16:30 CET / 14:00 – 15:30 GMT - Register here

Tuesday Mar 22, 2016

Oracle Field Service Cloud (TOA) Implementation Workshop, Dubai, April 24-28

The Oracle Field Service Cloud Service Implementation Boot Camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.

What will we cover

The Oracle Field Service Cloud Service Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a Oracle Field Service Cloud Service environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle Field Service Cloud Service Essentials certification exam in the future.

Learn To:

  • What is Field Service Management (FSM)?
  • Understand the unique differentiators of the OFSC FSM platform
  • In depth understanding of all the modules available on the OFSC platform with real life scenarios.
  • In depth understanding of the OFCS entities
  • Able to Configure the OFCS Platform for a new project 

Dates and location: Apr 24 - Apr 28, Dubai, United Arab Emirates

Price:  1’500 USD

Details and Registration here

New Guided Learning Path Oracle Field Service Cloud Service 2016 Certified Implementation Specialist!

New and up to date training materials on Oracle Field Service Cloud Service are now available from Oracle Partner Network.

Get an introduction to the Field Service Core Manage interface and understand assignment, find out how permissions and permissions profiles work, get an overview on resource setting, familiarize yourself with user entity and much more in depth product information can be found on the currently released Oracle Field Service Cloud Service 2016 Certified Implementation Specialist Guided Learning Path.

Don’t miss the opportunity and get trained!

Get Your Oracle Field Service Cloud Service 2016 Support Specialist Certification!

Oracle Field Service Cloud Service 2016 Support Specialist Assessment is the final step towards becoming an Oracle Field Service Cloud Service 2016 Support Specialist.  

New training materials with up to date information is available thru the guided learning paths under Oracle Field Service Cloud Service 2016 Support Specialist.  Get familiar with navigating the support site, how to manage contacts, site features, end of service life policy, security levels, support packages and service requests.

Pass the test, score 80% or more, and get your OPN Specialist Certificate!

New Service Cloud Customer Success Blog

Oracle Product Management launched a new blog to keep system administrators (and other business users) updated and inspired on using Oracle Service Cloud. Blog post updates will include product releases, events like Modern Service Experience and webinars, best practices, community member spotlights, and most exciting, customer guest blog posts!

Subscribe today to the Customer Success Blog!

Monday Mar 21, 2016

Kenya Airways Leverages Digital Body Language

Kenya Airways, a major African airline, operationalizes with Marketing Cloud, Sales Cloud, Service Cloud & Social Cloud

Read and share this excellent example of a successful CX deployment.



« May 2016