Wednesday Nov 11, 2015

Reminder: Oracle Service Cloud Product Release November Update - Nov 13th, 10am GMT

Reminder: join us for our quarterly Oracle Service Cloud Product Release update as we look to cover some of the new features and functionality you can expect to see. Join us on November 13th at 10am-11.30am GMT (11am-12:30am CET).

This technical session is aimed at our partner organizations Presales and Delivery teams working with Oracle Service Cloud.

Register now! 

Monday Nov 09, 2015

The 9 Levers You Can Pull to Grow Your B2B E-Commerce Business

The B2B market place is ripe for innovation. Now more than ever B2B sellers capabilities are misaligned with B2B buyers expectations. If, according to Frost and Sullivan, the online B2B market actually reaches $6.7 trillion dollars by 2020 then B2B sellers can expect both more opportunity to differentiate themselves and more competition. The companies who can pull these 9 levers most effectively will position themselves to capture more market share and succeed financially.

Find out More... on the 9 levers and how to address them with Oracle

Saturday Nov 07, 2015

New Ventana Research White Paper on Digital Transformation

Adopt new approaches with 7 key technology enablers to undertake digital transformation.

Download this new Ventana Research whitepaper: Modernize Your Business with Digital Technologies

Also join this Ventana Research On-Demand Webcast: 7 Digital Technologies That Will Grow Businesses

Oracle Open World review by independent industry analyst

Dennis Howlett, an independent industry analyst, tweeted “Oracle OpenWorld 2015 – surprise, surprise – I’m giving a thumbs up” and wrote this plauditory article: “Oracle OpenWorld 2015 – the verdict.”

"Ask the Experts" for Service Cloud Customers - November 18th

The next session of webinar series from Product Development for install base customers and partners on Custom Process Models is on November 18th.

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Custom Process Models with Vimal Chopra from Product Management, on Wed., Nov 18 @ 8AM PT/11AM EST/1500 UK/1600 CET. Hear Vimal discuss how to get the most of out of Custom Process Models.

Send this link for registration and session details to your customers.

CX Thought Leadership & Customers in the Spotlight

Looking for fresh content to share with prospects? Check out the latest issue of Profit!

The November 2015 issue is filled with articles around Service Automation & CX:

  • Customer Success - Kohl's EVP of Digital Technology discusses CX strategy in today's digital environment and the future including expanding service channels and Oracle supporting the customer experience. Read/Share!
  • Partner Success w/Integrated Service - Convergys: Oracle Service Cloud helps more than 2 dozen clients interact with their customers. Read about multiple success stories!
  • Social Customer Service - Oracle is helping companies deliver more socially engaging support services with features like Community Self Service and integration with Oracle Social Cloud. Read/share!
  • Thought Leadership - Innovation & Customer Experience: Brian Curran & Merlyn Gordon present principles & processes for innovation. Read/Share!
  • Thought Leadership - Beyond CRM: Joe Fuster discusses CX & Cloud strategies. Read/Share!

OPN Cloud Registered Level for Partners new to Oracle

In the forthcoming quarters, Oracle will introduce a new Cloud partnership program optimized for the Cloud market dynamics. If you are NOT an OPN partner, you may want to consider the following announcement and already apply:

We are offering free-of-charge membership to new cloud-focused partners interested in joining OPN at the Cloud Registered level if they join by May 31, 2016. OPN members at the Cloud Registered level will be eligible to resell Oracle PaaS and IaaS solutions, access the OPN Cloud Business Builder for training and resources, and leverage OPN branding. This level is only available to partners new to Oracle. For more information and to join, view the Levels & Benefits page of the OPN homepage.

Friday Nov 06, 2015

Oracle Responsys Implementation Bootcamp for Partners - Utrecht, Netherlands - December 8-11, 2015

The Oracle Marketing Cloud delivers marketing automation and revenue performance management solutions that ensure every component of marketing works harder and more efficiently to drive revenue. Oracle Responsys’ modern marketing cloud automates complex marketing processes across multiple channels to target and nurture prospects, and to deliver highly qualified leads at a lower cost to sales.

Responsys Implementation Bootcamp will enable you to configure and manage the Oracle Responsys Marketing Platform Cloud Service application to meet your client's business requirements. Bootcamp is targeted at a highly technical, implementation audience, and covers campaign essentials to implementation completion.

Topics covered will include data model and sources; the onboarding process; advanced Program and Interact Connect; data export; and Responsys Programming Language (RPL).

Audience: Functional implementer

Skills required to attend:
  • Understanding of basic marketing automation
  • Previous Experience with an ESP
  • Understanding of relational databases
  • Good HTML and SQL knowledge
  • Good scripting knowledge

Equipment: A laptop is required for this class

Dates & location: December 8-11, 2015 - Oracle Office, Utrecht, Netherlands

Fee: 841.- per participant (taxes included)

Register here!

For any questions concerning registration and this event, please contact Susanne Hale

Oracle Commerce Cloud Workshop, London (UK), December 8th

Commerce Cloud, a new flexible and scalable SaaS solution built for the Oracle Public Cloud, adds a key new piece to the rich Oracle Customer Experience (CX) applications portfolio. Built with the latest commerce technology, Oracle Commerce Cloud is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.

The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track). The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud. The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to upsell Commerce Cloud

Business Track (1/2 day)

  • Go to Market Messaging
  • Demo to Visualize the Business Value
  • Customer References
  • Pricing
  • Roadmap

Technical Track (1 day)

  • Site Management: Admin Console, Email Templates, Catalog & Media Mgt, Site Settings, and Publishing
  • Site Building/Extending: Integration/extension points, API usage, Widgets, Storefront Structure & layout, Packaging Extensions/Marketplace

8th December, 9:00 AM - 6:00 PM - Oracle Office London City, 1 South Place, London  EC2M 2RB,United Kingdom

Register now!

Here is a reminder for another date and location for a workshop with the same content:

5th November, 9:00 AM - 6:00 PM - Oracle Office Munich, Riesstrasse 25 Munich, D-80992 Germany - Register now!

Wednesday Nov 04, 2015

New Oracle RightNow CX Cloud Service Specialization and Resell Criteria launched November 1st 2015

Starting November 1st 2015 a new Resell and Specialization Competency Criteria have been launched for Oracle RightNow CX Cloud Service Specialization.

We have brought changes to the Competency Criteria, more precisely Implementation and Support roles.

Check out the new Oracle RightNow CX Cloud Service Specialization criteria here!

For the new Oracle RightNow CX Cloud Service Resell criteria click here!

The old and new criteria will exist in parallel for 185 days. At the end of this period the old criteria will be retired.

Start updating your criteria today!

Monday Nov 02, 2015

Elaine Turner gets a glamorous—and substantial—makeover with the help of Oracle Commerce Cloud.

“Oracle Commerce Cloud isn’t just a platform—it’s a service,” says Bob Parisi, director of product management for Oracle Commerce Cloud. “We knew that Elaine Turner was exactly the kind of customer that would see enormous benefits from Oracle Commerce Cloud, and we’re committed to their success for the long haul as the service gets even stronger over time.”

Oracle Commerce Cloud features out-of-the-box themes and modular widgets that users can drag and drop into a layout that adapts to any size screen. It’s built around Oracle Customer Experience Cloud, so it integrates with additional functionality from Oracle partners and other third parties.

“Because it’s more user-friendly, the team is excited about working with the product,” Jim Turner says. “They can now live up to their potential instead of being dragged down by software that doesn’t work very well.”

You can experience the Elaine Turner vision of high touch customer engagement on line by checking out their website :

 Read the complete success story here and watch this video.

New Oracle Commerce Cloud Web Page

Commerce Cloud Web pages are constantly improving with more assets and information for your prospects and customers. Check out the new Commerce Cloud website, share it with your customers, and come back often to find the latest public assets

The Oracle Commerce Cloud web page is a great source of sharable assets for your customers and prospects.  Find the latest infographics, white papers and brochures to help introduce our exciting SaaS commerce platform.

Invite your prospects to experience unbounded growth and increased revenue for their businesses with a cloud solution designed for agility and optimum performance.

New Oracle CPQ Blog

Avoid the "Booze Cruise" effect in your organization…. Learn how CPQ can enable tight management of pricing approval and quote creation.  Manage risk and maintain critical margins by monitoring product/price variance across your organisation. 

Discover and bookmark this new CPQ blog.

In the Know: Oracle Modern Best Practice

Summary: More than 70 Oracle Modern Best Practices are available by business function & industry to help customers embrace business transformation.

Find out how Oracle Modern Best Practice supports game-changing innovation and growth.

Oracle Open World 2015: On-Demand Videos Available

Thank you to all our EMEA partners who supported and/or attended Oracle Open World 2015!

If you missed this year’s event highlights, here is your chance to watch the general sessions and keynotes you might have missed!



« November 2015