Thursday May 28, 2015

Oracle PaaS to Extend SaaS Workshops for EMEA Partners

The Oracle team is pleased to invite your team to a 5-days hands-on workshop on Oracle Platform-as-a-Service (PaaS) to extend Software-as-a-Service. Oracle will organize five 5-days Workshops between June-November 2015. We invite you to join the workshop InClass or remotely.

These Invite-Only hands-on workshops will be delivered by Oracle Development at No-Fee to Partners. A workshop consists of live presentations, live demos, and hands-on laboratory exercises. This workshop will use Oracle Sales Cloud to illustrate various SaaS-PaaS patterns.

IMPORTANT: These workshops are available to selected Oracle Partners with a current OPN Gold Level or higher membership. A fully executed Oracle Cloud Services Training Addendum is required for this workshop.

Workshop dates:

  • 14th - 18th June, 2015 (Sun-Thu). UAE, Dubai. Remote participation is possible.
  • 10th - 14th August, 2015 (Mon-Fri). Poland, Warsaw. Remote participation is possible.
  • 7th - 11th September, 2015 (Mon-Fri). Germany, Frankfurt. Remote participation is possible.
  • 5th - 9th October, 2015 (Mon-Fri). France, Colombes. Remote participation is possible.
  • 2nd - 6th November, 2015 (Mon-Fri). UK, TVP. Remote participation is possible.

Agenda

  • Overview of Oracle Sales Cloud Extensibility
  • Overview of TCA and Sales Cloud Data Model
  • Oracle PaaS Overview
  • Building WebService Clients for Sales Cloud
  • Introduction to Oracle Application Development Framework (ADF)
  • Advanced Web Service Clients
  • PaaS-SaaS Design Patterns
  • PaaS-SaaS Security
  • Implementing REST Services for Oracle Sales Cloud
  • Developer Cloud Service
  • PaaS-SaaS Accelerators
  • Oracle Social Network Overview
  • Introduction to Oracle Mobile Application Framework (MAF)
  • Oracle Messaging Cloud Service Overview
  • Oracle Documents Cloud Service – Introduction, Administration , Design and REST API.

Registration

Provide your submission to your local Alliances & Channels Manager. Alternatively, provide your submission to your local Alliances & Channels Enablement Manager. Provide the following information: Workshop, Workshop date, InClass or Remote, Partner Company, Participant’s name, Participant’s Corporate Email Address, Resident Country, Participant’s Manager's Corporate Email Address.If you don't know who is your
local Alliances & Channels Enablement Manager, please contact markku.rouhiainen@oracle.com

Oracle Cloud PaaS partner enablement (PTS) EMEA - June edition

We are delighted to share the upcoming Oracle Cloud PaaS webcasts and technical workshop available for Oracle partners to learn about Oracle Cloud PaaS offering, strategy and roadmap.

  • Why should Oracle partners care about Oracle PaaS – Webcast – Wed 20th May 16:00-17:00 - Replay
  • Digital Mobile Cloud Business Opportunities for Partners – Webcast - Wed 3rd June, @16:00-17:00 CET - Register
  • Hybrid Cloud Integration Business Opportunities for Partners – Webcast - Thu 18th June @16:00-17:00 CET - Register
  • Oracle Integration Cloud Service (ICS) Technical Overview – Webcast - Thu 4th June @16:00-17:00 CET - Register
  • Oracle Document Cloud Service (DOCS) Technical Overview – Webcast - Wed 10th June @16:00-17:00 CET - Register
  • Process Cloud Service (PCS) Technical Overview – Webcast - Wed 24th June, @16:00-17:00 CET - Register
  • Business Intelligence Cloud Service (BICS) Technical Overview – webcast - Wed 1st July, @16:00-17:00 - Register
  • Oracle Integration Cloud Service, technical hands-on workshop – Live Virtual Classroom - 30th June – 1st July (2 days)- Register

Capventis (UK) live with Oracle Sales Cloud

We are very pleased to announce that Oracle OPN partner Capventis (UK) has successfully deployed Oracle Sales Cloud internally.

"At Capventis, we believe that the successful implementation of a customer management solution is the result of: a) great people, b) proven approach, c) repeated experience, d) world class technology. With regards to the latter, we partner with Oracle, as we believe Oracle has the best technology in the market....". 

Read Capventis report on their Modern Sales Journey with Oracle Sales Cloud here

Tuesday May 26, 2015

How The Cloud Answers Two Businesses' Need For Speed

Find out how cloud allows you to adjust to market changes, to interact with customers more directly and meaningfully, and to deploy applications more quickly http://ora.cl/ZDu

Driving Engagement and Conversion with Marketing Apps!

As you start your journey to Modern Marketing, you have a choice of tools. Discover how Modern Marketers are taking advantage of AppCloud to drive success http://ora.cl/P5v

The Secret Sauce for Your Sales Team

Not all leads are created equal. Find out what are the benefits of Oracle Customer Experience Cloud http://ora.cl/qLd

Oops! How to Recover from a Social Media Fail - and Prevent One in the Future

Learn how to recover from a Social Media fail and prevent one in the future http://ora.cl/QGI

SPECIAL.T by Nestlé Improves Consumers’ Online Experience with a Multi-Channel Customer Experience Solution

“Managing our customer interactions with Oracle Service Cloud enables us to move very quickly. Instead of worrying about servers and IP addresses, we can implement best practices, features, and functionalities to optimize our customers’ digital experience. The benefits of working with Oracle Cloud solutions are enormous.” said Pascal Monnier, IS/IT Manager, SPECIAL.T by Nestlé, Nestlé S.A.

Read the full success story of Oracle Service Cloud at SPECIAL. T by Nestlé here.

Read more Oracle Service Cloud success stories here.

Friday May 22, 2015

Save-the-date: Oracle Commerce workshop for EMEA partners: Amsterdam/Utrecht June 23-24-25th

Start Building Your Commerce Cloud Practice! We’re bringing our exclusive three-day workshop for our top partners in EMEA. The EMEA Oracle Commerce Cloud Service Workshop in Amsterdam/Utrecht, Netherlands on June 23, 24, and 25.

Join Oracle Commerce Cloud Product Management and Product Development over the course of 3 days as we dive into Oracle Commerce Cloud Service.  

Oracle Commerce Cloud Partners are key players in the success of this new solution. Oracle Commerce Cloud is focused on simplicity and rapid deployment.  With a prebuilt Responsive Design storefront, reusable widgets and intuitive tools to manage the catalog and experience, you can get your customers live in weeks, not months.

Day 1 – Amsterdam (airport hotel, allowing same day fly-in & fly-out), June 23

Day 1 is the chance for business and technical users to learn the basics about Oracle Commerce Cloud and our go-to-market strategy so you can identify new opportunities for your businesses.

Day 2 & 3 – Utrecht (NL), June 24 & 25

Day 2 & 3 is for technical users to get a deep dive into Oracle Commerce Cloud with topics such as designing sites, managing product catalogs, leveraging integration points, and working with the API-first architecture

Save the date, and start planning. Registration will open soon and seats will be extremely limited, so please register early.

Day 1 will be open to all OPN members; participation in Days 2 & 3 will be more limited due to space & training format considerations. Only a limited number of registered partners will be confirmed on day 2 & 3.

If you have any questions please contact richard.lefebvre@oracle.com

Thursday May 21, 2015

Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners - CHANGE OF DATE! Now June 3rd, 5pm CET

Please note that we are changing the date - from June 9th to June 3rd - of our Oracle Service Cloud Strategy & Roadmap webinar for EMEA Partners. The new registration page is here

Oracle continues to make impactful investments in Oracle Service Cloud to help you provide the best customer service experiences to your customers, at scale.

We’ve also delivered some exciting innovations over the last 12 months to increase customer retention rates, improve agent and administrator productivity, and further lower service costs.

Please join Christopher Patterson (Senior Director, Oracle Service Cloud Product Management) and myself on Tue June 3rd at 5pm CET (4pm GMT) for a special 90' EMEA Partners webinar on Oracle Service Cloud (aka RightNow) strategy and roadmap.

Join this Oracle Service Cloud Roadmap Webinar to:

  • Hear about the most exciting planned innovations (includes 2015, 2016 and beyond Roadmap)
  • Review the most valuable recent feature updates
  • Get expert answers to your roadmap questions

Never before has it been easier to upgrade, so plan now to take advantage of recent and upcoming innovations.

Register here

Tuesday May 19, 2015

Oracle Service Cloud (OSVC) May 2015 is now Generally Available

Today we are pleased to announce another great quarterly product release for Oracle Service Cloud!

The May 2015 release of Oracle Service Cloud provides significant new features and capabilities across the Oracle Service Cloud in the areas of Knowledge Management, Cross-Channel Contact Center, Policy Automation, Field Service Management and Platform.  May announces the anticipated release of Oracle Service Cloud Knowledge Advanced bringing key capabilities from the Oracle Knowledge product into Oracle Service Cloud in the form of the Knowledge Advanced edition. 

The May release also adds enhancements to Collaboration making it even easier to harness the expertise across your organization by enabling agents to collaborate directly with subject matter experts anywhere in your enterprise. Policy Automation adds mobile functionality to further simplify and streamline the policy automation process.

Please assist us in  getting the word out to customers about our releases. In order to receive release announcements on a regular basis, it is recommended that customers and partners subscribe to the News and Announcements discussion forum on the RightNow Community. 

We are providing you this link (external announcement) to our Knowledge Base Article May 2015 Release Announcement to assist you in communication of our May 2015 release to our Customers. 

Monday May 18, 2015

Oracle Sales Cloud Quick Tours for Customers and Partners

Quick Tours are designed to provide a very simple and attractive way to support your lead generation campaigns for Oracle Cloud products.  Any person anywhere can now get an instant product “Quick Tour” on a self service basis. OPN partners Sales Reps can also use Quick Tours as a lightweight tool to engage with existing qualified opportunities. 

We currently provide two flavors of Oracle Sales Cloud Quick Tours:

“Interactive” Quick Tour: This lets a user click around and directly explore an emulated Sales Cloud experience. It looks and feels almost exactly like production product (but is built on a different light-weight technology stack). It includes embedded guidance and videos to convey the value propositions. Interactive flavor is currently available for Sales Cloud:  http://bit.ly/salescloud-quicktour-play

“ClickThrough” Quick Tours:These are simple, guided, static click through product presentations. Sales Cloud is further developed and includes embedded videos: http://bit.ly/salescloud-quicktour-click

Leverage these Quick Tours showcases when speaking with your customers and prospects in order to grow your Oracle Sales Cloud projects!

The Customer Journey, Orchestration and What B2C Marketers Need To Know

Discover how to improve customer journey, orchestration and many other things that ‪#‎B2C marketers need to know http://ora.cl/5Hl

CRMantra helps increasing Siebel users’ acceptance!

Here is another confirmation that, with the right support from an experienced System Integrator leveraging Siebel Open UI, Siebel users can be delighted!

OPN partner’s CRMantra has been able to achieve a spectacular improved User Experience (UX) by using the tools proved by Siebel OpenUI on internal, partner, customer and mobile channels.

It takes less than two minutes to look at the evidence!

View the videos on their blog at - http://bit.ly/1JxQkS9 .  Or, visit their YouTube channel: https://www.youtube.com/user/CRMantra . 

So, whether you are trying to expose your CRM functionality across different channels and devices, or trying to get OpenUI to do its magic, you need to speak with them (www.CRMantra.com).

Oracle Cross-Channel Marketing: Build Adaptive Customer Experiences

Customers move in highly unstructured, unpredictable ways. Discover how to build adaptive customer experiences: http://ora.cl/G5T
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