Monday Jul 13, 2015

Customer Connect Upcoming Events: Sales Cloud: Release 10 Highlights

Learn how Oracle Sales Cloud Release 10 will help you increase your sales productivity, increase revenue and better manage multi-term deals.

Tuesday, July 14, 2015, 9 a.m.–10 a.m. PT

Presented by Catherine You, Oracle Sales Cloud Product Management Vice President, with Demos from Chris Thompson (Mobile Call Reports), Padmaja Varanasi (Recurring Revenue), and Ronny George (White Space Analysis)

Event Details and Registration

Thursday Jul 09, 2015

New OPN Incentive Program Cloud rebates

The Oracle PartnerNetwork Incentive Program is Oracle's industry-leading rebate program that rewards resellers for delivering solutions based on Oracle technology. Oracle Partners play an important role in the Oracle ecosystem. They combine their domain expertise with Oracle world-class technology to help customers simplify IT and power innovation.

Since its introduction, the OPN Incentive Program has rewarded partners with attractive rebates for selling in the segments of the market where we need selling capacity (Broad Market), driving incremental revenue via registration and selling Oracle on Oracle solutions. The program leads the industry in terms of value of rebates offered making it highly successful and well-received by partners.

In FY16, we are introducing rebates on Cloud services which go up to 10%.

Check program details and process for you to get your deserved rebates here.

Oracle Service Cloud In action

We think you’ll like this new video. It brings the Oracle Service Cloud to life by showing companies how it's possible to deliver the right answers at the right time to their customers' preferred service channels and devices. Watch Video »

Partner Webcast: Oracle Policy Automation Mobile SDK

Do you have clients in financial services, manufacturing or the public sector? Do those clients need mobile solutions for sales agents, field service reps, or assessors? Did you know Oracle Policy Automation can be a powerful differentiator in the solution you offer to your customers?

Join the OPA Product Development Team - Davin Fifield, Phil Whitwell and Chris Flemming to understand how!

Get inspired to develop your own standout mobile solutions for your customers, leveraging Oracle’s leading policy automation platform for users such as financial product sales agents, government benefit assessors, field service equipment technicians, and more. Plus:

  • Hands-on demonstration
  • How to download OPA Mobile SDK
  • How OPA Mobile SDK is licensed
  • Roadmap and upcoming features

Questions? If you have any questions you would like addressed during the session, please send an e-mail to at least 24 hours before the event. You will also have the opportunity to ask questions during the live Webcast via phone and using chat functionality.

Date and Time: 30th July, 2015, 8am GMT, 9am CEST (Add to calendar)

Dial-in Information:

Show global numbers

Conference ID: 2137172

Passcode: 1234

Join the Live Seminar

Meeting Number: 594 931 852

Password: opa42

Wednesday Jul 08, 2015

New: Oracle Partner Network Cloud Business Builder

The Oracle Partner Network Cloud Business Builder is a new content area on OPN serving as the new single-source for partners to build their cloud business with Oracle and connect them to the cloud resources and programs available.

You can access it here:

The site is divided in three main cloud areas based on the partner activities and type:

Refer & Resell (targeted to VARs)

  • Referral program
  • PaaS and SaaS resale
  • Cloud Marketing Kits
  • Paas Sales Plays (to be added)

Develop & Integrate (targeted to ISVs)

  • PaaS for ISVs
  • Apps on Oracle Cloud Marketplace

Architect & Implement (targeted to SIs)

  • Cloud Fixed Scope Offering
  • Services on Oracle Cloud Marketplace
  • Cloud Specializations
  • BPO program

Put Oracle Commerce Cloud on your eCommerce SAAS shortlist

"Put Oracle Commerce Cloud on your eCommerce SAAS shortlist"...

This is the conclusion of a recent top market analyst report on the new Oracle Commerce Cloud solution. The analyst adds, as further statement:

"eBusiness teams responsible for leading a future eCommerce replatforming project now have another credible enterprise SaaS offering to add to their shortlist that carries with it both pedigree and credibility from the scale of the Oracle Cloud in which it resides."

Friday Jul 03, 2015

Are You Cloud Curious? New videos to help you building your strategy

The cloud has revolutionized how organizations are building and leveraging systems and applications to run their businesses.

We’ve added two new videos to our informative webcast series on channel opportunities in the Oracle public cloud, where we’ll explore key components of our PaaS strategy and offerings, and how partners can elevate their business with Oracle Cloud solutions.

Topics include:

  • Cloud Transformation – why and how your business must change
  • What is available now to sell/use cases
  • Pricing and profitability
  • Implementation/enablement services for partners to deliver
  • Best practices and strategy

Who should View: These webcasts are designed for OPN Resellers, Systems Integrators, and Implementation partners.

The series:

These webcasts are all available to view today, so take this opportunity now to learn how your business can profit with Oracle PaaS solutions!

Thursday Jul 02, 2015

Oracle Commerce Cloud Knowledge Zone for partners is alive

Oracle Commerce Cloud is a modern, flexible and scalable SaaS solution that emphasizes simplicity, allowing online businesses to quickly launch feature-rich, responsive storefronts across desktop and mobile devices without sacrificing features or brand control. It is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.

Visit the new OPN Oracle Commerce Cloud Knowledge Zone for partners here and come back regularly for further updates

Oracle Modern Best Practice for Commerce is now live!

Today’s customer expects more personalization and relevancy. Oracle Modern Best Practice offers the tools and technology companies need to transform the buying process across all touch points.

Customer facing content on Modern Best Practice for Commerce

Wednesday Jul 01, 2015

Oracle Service Cloud (RightNow) June Newsletter

The Oracle Service Cloud (RightNow) development team is pleased to share with you the June 2015 edition of their quarterly newsletter. 

You’ll find the newsletter full of information on Oracle Service Cloud.

Click here to read it!

Friday Jun 26, 2015

Oracle CRM On Demand Release 29 Is Generally Available

Oracle is pleased to announce that Oracle CRM On Demand Release 29 is Generally Available as of June 26, 2015. Please monitor the Service Information link within the application for specific details on your Release 29 deployment dates.

Oracle CRM On Demand is part of Oracle's long-term commitment strategy and the product roadmap proves our investment. Oracle CRM On Demand is also supported by our Applications Unlimited Lifetime Support Policy, which can be found on the Oracle Support Site.

Oracle CRM On Demand Release 29 includes some exciting new features:

  • Usability remains a key theme for CRM On Demand and Release 29 brings many enhancements to streamline the user experience.  The user interface has been updated as part of our Modern UI efforts to increase user adoption.
    • New Record Layouts offer a streamlined form when creating new records.  Rather than intimidate a user by presenting a full screen to be filled out, New Record Layouts contain only essential fields.  Users are more likely to fill out forms more frequently with fewer fields to populate.
    • Enhanced Keyword Search improves search capability by offering case-insensitive, fuzzy-like searching.  Searches will return records with common spelling and roots, special characters, and even matches with words in a different order.  
    • Display Alert Message as a Popup Window at Login will enable users to see a message when they login, keeping them informed about important information such as special offers, system updates or corporate news.  Alerts can be limited to a specific time window so there is no need to remember to deactivate them. 
    • Custom Icons can now be uploaded into CRM On Demand, allowing for further branding and personalization of the system.
  • Mobility enhancements with Release 29 have continued to evolve the mobile experience.  This includes adding features to CRM On Demand Connected Mobile Sales and adding features to support the mobile user.
    • Connected Mobile Sales has been updated with configurable modern icons and a powerful new feature to automatically populate follow up appointments.  Users can schedule their next meeting with a single tap. 
    • Hardware Based Themes will automatically detect if a user is accessing CRM On Demand from a tablet and display the theme of choice.  The modern theme is presented for a tablet and the classic theme for a PC.
  • Calendar enhancements make it easier than ever to leverage the CRM On Demand Calendar intuitively and seamlessly with other devices.
    • Need to move a meeting?  Just drag and drop the meeting to its new time.  There’s no need to open up and edit the appointment.
    • See what you’re up to at a glance with color coded appointments; each type of appointment can have a different color, calling out customer meetings from internal calls at a glance.  Coupled with more detail on the Appointment itself, view the Account, Contact and Phone Number from the calendar, without needing to view the appointment details page.
    • If Monday to Friday is not your standard work week, you can set the start day of the week to suit your preference.
  • Configurability and Extensibility has improved with each release of CRM On Demand. 
    • Web Services are used to retrieve a list of reports in CRM On Demand and enable the ability to access Dynamic Page Layouts.  This improves integration options and makes migration from one environment to another much easier. 
    • Workflow on User Object has been added, enabling for follow up tasks, field updates and notifications to be issued when changes are made to a user profile, such as a change in role or data visibility.
    • JavaScript API has been enhanced with Language Specific Coding, allowing integrations to retrieve field information in the language that the user sees.  This ensures that any integrations built can contain logic unique to different regions or languages, thereby improving overall usability.
    • Analytics coverage for optimized custom fields across Activities, Contacts, Opportunities and Service Requests support improved reporting.

For additional details on the new features in Oracle CRM On Demand Release 29, please review the Transfer of Information (TOI) recordings available on My Oracle Support (

Our next few releases of Oracle CRM On Demand will continue to focus on new enhancements in Usability and Mobility. 

These resources enable customers and partners to maximize the value of Oracle CRM On Demand.

  • Oracle Cloud Marketplace enables customers to browse and review partner applications that enhance Oracle CRM On Demand.
  • Customer Advisory Boards consist of industry-leading customers and Oracle product managers.  These Boards provide an opportunity to collect customer feedback and can influence future strategy and roadmap.
  • The Oracle CRM On Demand User Group is managed fully by customers.  Their mandate is to work with Oracle Product Management to help influence product strategy.
  • Communities can be accessed from My Oracle Support and are used to collaborate with peers and Oracle CRM On Demand experts.

Thursday Jun 25, 2015

Oracle Service Cloud July Ask the Experts Webinar: Providing Multilingual Customer Support

Wednesday, July 29th @ 8 a.m. PST/11 a.m. EST

Hear Oracle Service Cloud customers Josh Larson, Sr. Manager, Technology Solutions & Operations at LinkedIn and Matt Cooper, Global Customer Experience CRM & Project Manager at iRobot Corporation showcase how they support clients worldwide using Language I/O technology in conjunction with Oracle Service Cloud to simplify processes, reduce costs and support more markets. During this webinar, Josh and Matt will cover:

  • Their respective multilingual support strategies
  • Before & after Language I/O technology implementation (LinguistNow)
  • Implementation & configuration
  • Demo of LinguistNow (FAQ’s and Incidents)
Register Now!

Tuesday Jun 23, 2015

Cooking up leads: 3 ingredients of an award-winning recipe

How can you make the most out of your leads? Here are 3 core ingredients in our modern marketing recipe for success

What is the stage of your marketing data?

Today’s modern customers have high expectations. What is the stage of your marketing data and how you can use it wisely?

When it comes to mobile content not much beats the power of SMS

You may want to rethink your current mobile marketing strategy if SMS is not included: 90% of SMS messages are opened and read within the first 90 seconds of receipt



« August 2015