Thursday Mar 20, 2014

Oracle Customer and Partner Successes : A references microsite powered by Endeca!

Speed up your sales cycle by providing the right reference at the best moment in time! Get access to thousands of Oracle Customer and Partners references, by product, by industry, by media type, etc. at http://www.oracle.com/search/customers which is powered by Endeca Guided Search

Enigen Group awarded as Oracle Specialized Partner of the year in two different EMEA countries

Enigen, one of the first pioneers working on Oracle cloud applications, is more than ever a leading Oracle partner, able to deliver high-quality consultancy solution and services in the area of Customer Experience (CX), Customer Relationship Management (CRM), Social Relationship Management (SRM) and Business Intelligence (BI).

The Enigen group managed to score 10+ new customers in EMEA over the last 6 months in Italy, UK and Switzerland, implementing solutions based on Oracle Sales Cloud and RightNow, across different industries including manufacturing, charity, financial services, gaming and retail. The Enigen group also participates to the Eloqua Partner Program.

On December 2012, the group founded another company in Brazil. After few months from the startup, the group achieved another success case, based on Oracle Sales Cloud, in the Medical Devices Industry.

Enigen Italy was awarded on 5th December 2013 as Oracle Specialized Partner of the year, competing against much bigger and prestigious organizations. Enigen UK won the same award on 11th March 2014!

Contact info@enigen.biz to find out more about Enigen's customers and success stories withOracle Cloud CRM, SRM and CX.

Wednesday Mar 19, 2014

Oracle RightNow CX Cloud Service Implementation Boot Camp - Reading (UK), Apr 28 to may 09

The Oracle RightNow Implementation Camp was created to enable partners with the implementation tools and methodologies required to implement solutions to their clients with an advanced level of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be configured and implemented in various different situations.

By the end of the boot camp each student should be able to design, and implement a RightNow CX environment in many different markets and scenarios. Each student will complete the course with a level of understanding which will allow them prepare to take and pass the Oracle RightNow CX Essentials 2012 certification exam in the future.

What will we cover:

Customize the application appearance using workspaces, agent scripting and workflow

Create staff management configurations

Design knowledge workflows and answer management

Create custom data objects and overall system configuration competency

Configure and customize analytics

Work with chat and co-browse

Create and customize customer portal assets

Apr 28 - May 09, 2014 - 09:00 AM – 05:00 PM (This will be a 10 business days (in class) boot camp)

Location: Oracle Office Reading Thames Valley Park, Building 510, Berkshire, Reading,  RG6 1RA United Kingdom

Fees: 2011 GBP (inclusive of taxes)

For more details on the agenda and environment requirements please click here

Participants are required to bring their own laptop. Please see the Workstation Requirements tab for more details.

Registration: register here

Oracle Open World 2014 Call for Proposals

Calling all partner experts interested in presenting at Oracle OpenWorld, JavaOne and MySQL Connect - Call for proposals is open for partners to submit their best-of-breed expertise!

Oracle OpenWorld (includes MySQL Connect) - open: Tuesday,18. March - closes: Tuesday, 15. April 2014

Note: No further submissions are being accepted after 15. April 2014.

Get Trained in Oracle Endeca Information Discovery 3.1 at Oracle University

The Oracle University 3-day Oracle Endeca Information Discovery 3.1: Build Discovery Apps course has just become available. It introduces you to the concepts of Oracle Endeca Information Discovery data exploration and ingest and includes a hands-on development of an Oracle Endeca Information Discovery sample business application using Integrator and Studio.

The course is available as In Class and as a Live Virtual Class, so choose the learning method that your prefer and that suits your situation.

Remember that your OPN discount is applied to the standard prices shown on Oracle University’s website.

Get in contact with your local Oracle University team for more information and assistance.

Release 25 of Oracle CRM On Demand is Generally Available

Oracle is pleased to announce that Oracle CRM On Demand Release 25 is Generally Available as of February 28, 2014.

The past year has seen many exciting developments with Oracle CRM On Demand.  As an integral part of Oracle's Cloud product portfolio and investment strategy, we continue to invest heavily in Oracle CRM On Demand.  Details on our strategy can be found in our Oracle CRM On Demand Statement of Direction and our Strategic Roadmap.  These documents highlight our ongoing innovation and development and long-term commitment to Oracle CRM On Demand.  Oracle CRM On Demand is also supported by our Applications Unlimited Lifetime Support Policy, which can be found on the Oracle Support Site.

Oracle CRM On Demand now provides three releases per year, allowing us an opportunity to rapidly deliver innovations to existing and new customers.  Each release is driven by input from our customers.  We have a terrific set of enhancements available with Release 25:

  • Pre-built Oracle Social Relationship Management integration to enable social-based support channels, social marketing and campaigns and internal collaboration
  • Usability improvements with streamlined navigation when searching for a record, new context-sensitive lookup lists when searching for Contacts, and new applets for displaying Open Tasks and Open Appointments
  • Greater extensibility with additional optimized custom fields, push-based deployment of new web applets, extended workflow coverage, more web services to improve system administration and configuration and extended JavaScript API, giving you more control over the user interface
  • Enhanced Analytics for Opportunities and Service Requests that allow for even more visibility into relations, and role-based custom dashboards that permit assigning different dashboards to users based on their role

For more details on the new features in Release 25, please review the Transfer of Information (Doc ID: 779858.5) recordings available on My Oracle Support.

We have even more great features planned for our upcoming releases.  Over the next few releases, you can look forward to exciting new features such as:

  • A revamped User Interface, inspired by the tablet and mobile user of today
  • A standardized JavaScript API framework allowing advanced customization of the User Interface
  • A new RESTful API that can be used to rapidly create new avenues into Oracle CRM On Demand, specifically mobile solutions
  • Enhanced mobile solutions, including new device support and more flexibility
  • Pre-built Oracle Social Relationship Management integration to enable social-based support channels, social marketing and campaigns and internal collaboration
  • Improved Analytics with new subject areas and a Report API that permits scheduling and delivering of your reports

Stay connected with the Oracle CRM On Demand vibrant communities on My Oracle Support where you can collaborate with your peers and Oracle CRM On Demand experts.

Tuesday Mar 04, 2014

BigMachines Partner Welcome Webcast - March 12, 4pm GMT

Please join us Wednesday, March 12, 2014, for a special partner webcast about Oracle CPQ Cloud, the BigMachines acquisition, and your go-to-market opportunities. In combination with Oracle's enterprise-grade cloud solutions, including Marketing, Sales, Social, Commerce and Service Clouds, Oracle and BigMachines will create an end-to-end smarter selling cloud solution so sales personnel are more productive, customers are more satisfied, and companies grow revenue faster.

Subject matter experts from Oracle Worldwide Alliances & Channels and Product Development (including Chris Shutts, former BigMachines co-founder and SVP) will cover the following topics:

  • Benefits of the Oracle-BigMachines Combination
  • Oracle's CPQ Cloud Strategy
  • Partnership Opportunities and How to Go-to-Market with CPQ through Oracle PartnerNetwork
  • Q&A

Date: Wednesday, March 12, 2014 - Time: 8:00 am, Pacific Daylight Time (4:00 pm GMT)

Registration is required in order to receive webcast access information.
Register here


Oracle Sales Cloud and JD-Edwards EnterpriseOne: the perfect sales-to-production combination!

Oracle Sales Cloud and JD-Edwards EnterpriseOne have many things in common: both offer a rich standard set of functionality, both can be deployed rapidly and both offer the maximum return on investment. Combined together, they deliver most of the business processes functions that are needed to run a Small or Medium Business.

  • Oracle's JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership. JD Edwards delivers over 80 application modules to support a diverse set of business processes and key industry solutions such as Consumer Package Goods, Manufacturing, Asset Intensive, and Projects and Services.
  • JD Edwards EnterpriseOne offers more choice of databases, operating systems, and hardware so you can build and expand your IT solution to meet business requirements. EnterpriseOne is the first ERP solution to run all applications on Apple iPad and it also delivers mobile applications.

From its release 8, Oracle Sales Cloud delivers pre-packaged integration with JD-Edwards EnterpriseOne 9.1, including Account & Contact data synchronization, as well as an out-of-the-box “opportunity to quote” process which enables the sales organization to create or update JDE quotes and configurations directly from their Oracle Sales Cloud opportunity screens!

Some of the benefits that any business may get from this unique combination include faster implementation, faster time to market, error reduction and better user adoption.

Join the EMEA JD-Edwards partner community to find out more about the ERP market leader for SMB here.

In Touch' Webcast - Moving Forward with Oracle as the IT Market Develops

Join David Callaghan, Senior Vice President Oracle EMEA Alliances and Channels, and his studio guests for the next broadcast of the ‘In Touch’ PartnerCast on Monday 31st March 2014 from 10:30am UK/ 11:30 CET (duration 45').

This cast is set to be a busy one as David and his studio guests discuss the following hot topics and latest news from Oracle:

  • Platform as a Service
  • Infrastructure as a Service
  • Oracle Exastack
  • Java
  • ISV

We will also be hearing from Rich Geraffo, Senior Vice President, Global Alliances & Channels, in his exclusive video update for you,
the ‘In Touch’ viewers.

Plus, we are pleased to announce another exclusive for ‘In Touch’.David will be joined by Managing Director of inforsacom Informationssysteme GmbH, Rüdiger Rath, to share his experiences and best practices of working with Oracle.

Agenda and registration here

Thursday Feb 27, 2014

How to Position and Sell Oracle Sales Cloud Release 8 - Partner Webinar, rescheduled to March 11

This webinar, initially scheduled for March 4th, is rescheduled on March 11th, same time

Please join us for a Live webinar on How to Position and Sell Oracle Sales Cloud Release 8. Learn about some of the highlights of this release, including enhancements in the areas of mobile, extensibility, and the simplified UI, to name a few.  Don’t miss this chance to hear about what’s new!

Date: March 11, 2014 

Time: 8:00a.m. - 9:00a.m. Pacific 

Register Today! Click here to register and access WEBEX.

Note: You will be prompted to login using your Oracle Web Account. Click here to set-up an account.

Domestic Participant Dial-In Number: 877-453-7251

International Participant Dial-In Number: 706-634-8504

Dial-in Passcode: 109884

Click here for additional International Dial-In Numbers

Add to Calendar

Oracle Commerce (ATG) partner implementation bootcamp Moscow, 21-30 April 2014

The next EMEA Oracle Commerce (ATG) partner implementation bootcamp will take place in Moscow on April 21-30 (9 day).

The tuition fee will be of 2'500$ per participant. See training details here.

If you are interested to attend, please send a short mail to richard.lefebvre@oracle.com

Wednesday Feb 26, 2014

Oracle Sales Cloud update: release 8 and beyond

In this 1 hour webcast, Scott Creighton, Oracle VP Sales Cloud Product Management, discuss the Oracle Sales Cloud Release 8 functionality improvements and the solution's near future strategy as well as new market differentiators such as PaaS.

Oracle Service Cloud February 2014 release highlights in video

Find more information about the Oracle Service Cloud February 2014 release by watching the Oracle Service Cloud – February 2014 Release Overview video which is 18' long and requires a webex account.

You may also want to read and download the release data sheet here

Tuesday Feb 25, 2014

Oracle Service Cloud (RightNow) February 2014 Release is Generally Available

The February 2014 release of Oracle Service Cloud (RightNow) delivers a broad range of improvements to Cross Channel Contact Center, Web Customer Service, Policy Automation, and the Service Cloud Platform. 

Release Resources

Key Elements of the Oracle Service Cloud February 2014 Release

In the February 2014 release of Oracle Service Cloud we continue our commitment to improving and enhancing the Oracle Service Cloud suite of applications in order to empower great customer experiences. 

Organizations will benefit from several new Web Customer Service features including additions to Virtual Assistant, a break-though application that provides pro-active interactions that humanize the self-service experience. Enhancements to the Mobile Agent App further empower service organizations to adapt and customize the mobile experience to their unique mobile requirements, and additional functionality has been added to the Cross-Channel Contact Center to improve administration, information access and agent user experience.  Policy Automation adds functionality to further simplify and streamline the policy automation process as well as increases language support.  And, we continue to provide high value APIs, integration, and extensibility capabilities.

Cross-Channel Contact Center

  • Mobile Agent App
  • Asset and Product Registration
  • Web Accessibility for Feedback
  • Report Delivery Option
  • Microsoft Outlook Integration

Web Customer Service

  • Feedback Reports for Virtual Assistant
  • Virtual Assistant Extension of Interface Functionality
  • Community Search Experience
  • Dynamic Form API in Customer Portal

Policy Automation

  • Interview Refinements
  • Enhanced Agent Desktop Capabilities
  • Improved Rule Navigation
  • New Reusable Sample Projects
  • More Language Parsers

Service Cloud Platform

  • PHP and SOAP File Attachment Sharing APIs
  • Assets Support in APIs and ROQL Enhancements

A complete list of enhancements to Oracle RightNow Cloud Service can be found in the November 2013 Release Notes. In order to receive release announcements on a regular basis, it is recommended that customers and partners subscribe to the News and Announcements discussion forum on the RightNow Community. 

New Training

RightNow Social Monitor Administration Collection

This collection of free, on-demand eLearning modules covers the basics of configuring and using RightNow Social Monitor for administrators. This series covers the following topics:

  • RightNow Social Monitor: Social Monitor Overview
  • RightNow Social Monitor Administration: Editing Search Schedules
  • RightNow Social Monitor Administration: Subscribing to an RSS Search
  • RightNow Social Monitor Administration: Creating Topic Monitoring Themes

Click here to access these courses.

RightNow Social Monitor User Collection

This collection of free, on-demand eLearning modules covers the basic set-up and configuration tasks for RightNow Social Experience community administrators. This series covers the following topics:

  • RightNow Social Monitor: Social Monitor Overview
  • RightNow Social Monitor User: Performing Searches
  • RightNow Social Monitor User: Adding the ChannelUsernames Field to Contact Records
  • RightNow Social Monitor User: Responding to Incidents
Click here to access these courses. 

Upgrading

If your customer is interested in upgrading, please refer them to these resources:

Upgrades can be initiated online at http://cx.rightnow.com under the My Site Tools section.

Social Relationship Management Sales Awareness Training for partners: Paris (May 12&13) and London (May 14&15)

The Oracle Social Relationship management Sales Awareness Training was created to enable partners with the selling tools required to present solutions to their clients with a basis of understanding of the technology, its features and its market preparedness. The course will cover a wide range of topics to give each student a basis of understanding of the product. Each student will learn the key points in each topic area, and will learn how the product should be positioned in various different situations.

By the end of the boot camp each student should be able to articulate several key points including (but not limited to) value proposition, strengths of the product, key markets, etc. Each student will complete the course with a level of understanding which will allow them to take and pass the Oracle Social Relationship Management Sales and/or Pre-Sales Assessment exam. 

What will we cover

  • Social Sales Strategies
  • Oracle SRM Value Proposition
  • Key Differentiators
  • Live Demonstrations
  • Go To Market Playbook and Success Stories
  • Oracle SRM and Eloqua Marketing Cloud Integrations 

Audience: This training is targeted for partners.  Any sales, pre-sales, practice leads, consultants, marketers, and social media and community managers are welcome

Duration: The training is an instructor led hands-on workshop, available as a one and half day in-class format

Registration Fee: This event is offered FREE of charge to select Oracle Partners. Note: Students must bring their own laptops.

Paris - May 12 & 13, 2014 - Oracle Paris, Salon Sogres, Bd Charles de Gaulle, Colombes : Agenda, Prerequisites and Registration

London - May 14 & 15, 2014 - Oracle London, Room Waterloo, 6th floor, 1 South Place, London EC2M 2RB : Agenda, Prerequisites and Registration


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