Thursday Jan 14, 2016

Oracle Sales Cloud Customer Reference Forum - January 27: Laser Technology

Join us for an Oracle Customer Reference Forum on January 27, 2016. Roosevelt Rogers, Executive Vice President of Laser Technology will talk about why the company used Oracle Sales and Marketing Clouds to formalize their sales process with predictability and accountability. Laser Technology’s environment is one where trade shows, regional events, and web leads represent the primary sales funnel; therefore, the need to nurture and educate before and after the sales cycle is critical.

Register now to attend the live forum on Wednesday, January 27, 2016, at 8:00 a.m. PST (5pm CET) and learn more about Laser Technology’s experience with Oracle Sales Cloud.

Wednesday Jan 13, 2016

Video: Oracle CPQ Cloud in action at Dubai WTC!

In this 3' video, see how Dubai WTC is using Oracle CPQ Cloud to optimize its entire quote-to-deliver process. This is a great example of how Oracle CPQ Cloud can reduce cost AND boost customer experience.

Nestlé Special T wins the Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project

Nestlé Special. T won the Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project.

"With the implementation of Oracle cloud solution, we were able to achieve a clear picture of the brand experience of our members. All customer service tools have been integrated into a system, without limiting ourselves for the future. To achieve greater efficiency and automation budget terms and a greater customer focus, we have all areas integrated into our new CRM solution, "says Pascal Monnier (Nestlé Special. T). 

"The team has learned from big brother Nespresso yet found its own, uncompromising client-focused Customer Service on its feet. You can feel the people and you can feel the passion with which make the tea specialists Special.T from tea drinkers tea enthusiasts. 

Read the Special.T customer success story

Read the CMM Award report (German)

Oracle Commerce Cloud Workshop - 04-Feb-2016 – Geneva (Switzerland)

Join us in Geneva (Switzerland) on February 4th for a one day - free of charge - session dedicated to the new Oracle Commerce Cloud solution. The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track) running in parallel.

The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud.

The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to upsell Commerce Cloud.

4th February (9:00 AM - 5:30 PM), Oracle Office Geneva (WTC II, 29 route de Pre-Bois, Geneva 1215)

Agenda and registration here

Monday Jan 11, 2016

Ricoh reduced overall maintenance costs by 40% with Oracle Service Cloud!

“With Oracle Service Cloud, we gained an integrated knowledge- management platform to ensure consistent and up-to-date frequently-asked-questions content, enabling us to manage content more efficiently and cut overall maintenance costs by 40%.” – say Eiji Shinohara, General Manager, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

“Not only would Oracle Service Cloud help us to reduce deployment and maintenance costs, as compared to on-premises solutions, its proven success with Ricoh’s overseas group companies also gave us confidence that we could easily roll out the solution in Japan and support future global implementation,” said Tetsuji Sakai, specialist, System Development Section 1, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

Read the complete Ricoh success story with Oracle Service Cloud here

LAST MINUTE: CX Cloud for Siebel Customers Webcast - Monday January 11th, 8pm CET

Join George Jacob (GVP, Siebel & OPA) and others talk about the latest developments for Siebel CRM and specifically how customers can use Cloud CX applications in harmony to transform their business.

Customer webinar on  Monday January 11th, 8pm CET - details and registrations here

Oracle Eloqua Implementation Bootcamp for Partners - Milan, Italy - February 9-12, 2016

Learn how the Oracle Marketing Cloud can help you build revenue-generating solutions for your customers.

Oracle Eloqua Marketing Cloud Service delivers marketing automation and revenue performance management software that ensures every component of marketing works harder and more efficiently to drive revenue. Oracle Eloqua's modern marketing cloud automates complex marketing processes across multiple channels, to target and nurture prospects, and to deliver highly qualified leads at a lower cost to the sales teams.

Through prework (online) and course content (instructor led workshop) this bootcamp will give you the information and skills required to implement Oracle Eloqua Marketing Cloud Service. The content is intended to take you from the point of sale through to implementation completion and is targeted at a technical, implementation audience.

Details and registration for the Oracle Eloqua Implementation Bootcamp for Partners taking place in Milan, Italy - February 9-12, 2016 here!

OPN secialization program updates for the CX Cloud solutions!

Here is a summary of the latest updates in the Customer Experience Cloud OPN specialization programs:

Oracle Sales Cloud

Oracle Marketing Cloud Hub page

Oracle CPQ Cloud

If you want to learn more about the Customer Experience portfolio and updates, please contact your local Partner Business Center.

Announcing Next-Generation Oracle PartnerNetwork Cloud Program - February 2nd

Save-the-date: the launch of new Oracle PartnerNetwork (OPN) Cloud Program will happen during the Oracle digital transformation conferences at the Intercontinental London - The O2 onFebruary 2, 2016.

Shawn Price, Senior Vice President, Cloud will unveil the most comprehensive portfolio of cloud offerings enabling you to fully realize the competitive advantages of Oracle Cloud. Find out how you can showcase your expertise, skills and investment in the Cloud to customers actively looking for a partner to help grow their businesses.

Please save the date - a formal invitation and additional event details will be sent out shortly.

Leaving Software to Specialists (eCommerce related article)

This "Internet Retailer" article is highlighting how letting vendors maintain e-commerce software is helping mid-sized retailers reduce costs but increase functionality. The last section speaks about one of Oracle's first Commerce Cloud deployments at Rock Creek. Worth a read!

Sunday Jan 10, 2016

Oracle buys "AddThis" - Strengthens Oracle's Data as a Service Offering

On January 5, 2016, Oracle announced that it has signed an agreement to acquire AddThis, a leading provider of publisher personalization, audience insight and activation tools that powers 15 million websites and enables unmatched audience segment quality, scale and insight.

Oracle Data Cloud is the fastest growing global Data as a Service (DaaS) business, operating the most accurate data ID Graph™ to enable understanding of consumer behavior across all media channels. Oracle Data Cloud ingests third-party data, extracts value, and activates the data to drive insights and harness this knowledge for targeting, personalization and measurement. With the addition of AddThis, Oracle Data Cloud’s offering is expected to deliver unprecedented levels of audience insight, measurement and reach.

Read details here!

5 Tips to Improve Sales Performance Management

Authored by Joe Fuster, Global Head of CX for Oracle, this brief provides thought leadership based on real world experience and current sales research from sources including CSO Insights, Aberdeen, and more:

  1. Align Strategies
  2. Simplify Activities and Processes
  3. Analyze Performance
  4. Collaborate with the Sales Team
  5. Gamify Performance Dashboard

Executive Brief: 5 Tips to Improve Sales Performance

Registration for Modern Service Experience is Open!

Join senior leaders in customer service for 2016 Modern Service Experience, presented by Oracle at the MGM Grand Resort & Casino in Las Vegas on April 26-28, 2016.

Don’t miss out!

  • Hear engaging keynote speakers, thought leaders, analysts, and fellow customers
  • Network with your peers, product experts, and Oracle executives
  • Ask the Experts is back! Meet 1:1 with product experts and get your questions answered
  • And rock out Las Vegas style at the Customer Appreciation Event

Register here (take advantage of super early bird pricing that expires January 17th)

 

Save The Date! Oracle Field Service Cloud PartnerLabs – London Feb 2&3 and Istanbul Feb 23&24

Oracle Field Service Cloud, a new flexible and scalable SaaS solution that extends the Oracle Service Cloud into the field. The basic premise of the solution is to enhance Customer Service Levels and Drive Operational Efficiency - no matter how complex the organization. Automate, then optimize the entire service process - from customer incident through service delivery and feedback, while simplifying IT management and reducing costs.

The Oracle Field Service Cloud PartnerLab is a 2 days, free of charge, instructor-led event designed to enable new and existing partners with the product knowledge, market knowledge and selling strategies to help them achieve their revenue targets.

Registration will be opened soon, but you can inform your interest to your local Alliances & Channel Manager or to local Alliances & Channels Cloud Enablement Manager or to markku.rouhiainen@oracle.com

New Field Service Cloud (aka TOA) Customer Story on Metronet

Metronet (Communications) implemented Oracle Field Service Cloud to improve customer service and satisfaction of installation and repair services to its growing customer base: “We achieved immediate impact to our business with Oracle Field Service Cloud Service. In the first month of using the system, we reduced costs associated with using contractor technicians enough to offset the monthly cost of the cloud-based Oracle solution.”

Read & share the story!


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