Friday Aug 07, 2015

Oracle Commerce Cloud briefing and useful links

Interested in Oracle Commerce Cloud? Missed the EMEA Partner briefing webcast? .... We invite you to join the next Oracle Commerce Cloud webinar for Latin America (LAD) partners which will take place on August 20th at 11am BRT (= 4pm CEST) in English.

Details and registration here

Also bookmark those useful links:

Last but not least, check and share these product tour flipbooks for a quick view on Commerce Cloud

Flipbook: Oracle Commerce Cloud Overview
Learn how Oracle Commerce Cloud can help you reimagine commerce. Dream big. We can get you there

Flipbook: Oracle Commerce Cloud Storefront Tour
Create dynamic storefronts that engage, inspire and convert more visitors into repeat customers, and differentiate your brand

Flipbook: Oracle Oracle Commerce Cloud Experience and Design Tools
Get to market fast and have complete business user control over your site experience

Flipbook: Oracle Commerce Cloud Merchandising and Catalog Tools
Inspire customers to buy with easy to use merchandising & catalog management tools

Happy commerce business with Oracle Commerce Cloud!

Thursday Aug 06, 2015

Optimize Territory Alignment with Oracle Sales Performance Management

Use analytical insights, social collaboration, and real-time access to information on any device to bridge the gap between sales plans and performance. Visit Oracle Modern Best Practice to find out how!  

Friday Jul 31, 2015

Prepare for Oracle Sales Cloud with Oracle University's Learning Subscriptions

The SaaS market is growing rapidly and as the migration to SaaS becomes a “must have” for every enterprise that wants to stay ahead of the game, so is having the right skills to implement it for your customers.

Oracle University can help you upgrade your Oracle Sales Cloud skills and help your customers to adopt the new cloud applications with the Oracle Sales Cloud Learning Subscription.

  • The Complete Edition is a digital learning subscription for technical and functional implementers so that you can up-skill when and where it suits you. You can learn between billable projects and either at work or at home. It consists of in-depth training for the stages indicated in the image above.
  • The End User Edition is also a digital learning subscription delivering in-depth training for the job roles Sales Managers, Sales Administrators and Sales Representatives.

Contact your Oracle University Account Manager or your local Oracle University Service Desk for more information.

Remember: Your OPN discount is added to the standard prices shown on our web pages.

Thursday Jul 30, 2015

Transforming Modern Business Through Best Practices: a webinar with Ventana Research

On September 17th, Ventana Research will provide key findings from their latest digital study in the webcast, 'Transforming Modern Business Through Best Practices.' Attendees will also receive a free copy of the full study.

7 digital technologies will grow your company – if you know how to use them.

Thursday, September 17, 2015, 10:00 AM PDT

Join us and get:

  • A first look at key findings from Ventana’s latest digital study
  • A free copy of the full study, packed with insights
  • Proven strategies to:
    • Improve business performance with Analytics
    • Identify opportunities through Big Data
    • Save time and money in the Cloud
    • … and more.

Ride the digital wave: Register today.

Tuesday Jul 28, 2015

Reference Forum - Atradius Collections - August 12, 2015 - 5:00 PM CEST / 4:00PM UK

Oracle Customer Reference Forums - Atradius Collections - Oracle Sales Cloud / Oracle Marketing Cloud / Oracle Data Cloud

Join us for another Oracle Customer Reference Forum on August 12th, 2015 - 5:00 PM CEST / 4:00PM UKto hear Sonja van Haasteren, Global Customer Experience Manager of Atradius Collections talk about their journey with Oracle CX products focused on Oracle Sales Cloud with Oracle Marketing Cloud and their path to expand with Oracle Data Cloud.

If you are interested in the financial services / insurance industries, this forum is not to be missed!

About Atradius Collections (

Atradius Collections is a global leader in trade-invoice-collection services, and it provides solutions to recover domestic and international trade invoices. Atradius Collections handles more than 100,000 cases a year for more than 14,500 customers, covering over 200 countries.

Atradius Collections increased sales forecasting accuracy by replacing spreadsheets with Oracle Sales Cloud’s advanced, automated tools and custom-embedded analytics to determine likely future revenue for the next month, quarter, year, and beyond.

By using embedded intelligence tools in Oracle Sales Cloud they were able to coach and guide commercial staff, identify most-profitable types of customers and industry sectors, and countries with the strongest growth potential.

Click the Register Now button to confirm your attendance for this informative event.

Monday Jul 27, 2015

Oracle Commerce Cloud―Analysts, Press, Customers Applaud New Product

It’s been a big month of media and glory for Oracle Commerce Cloud.

In a press release on June 29, 2015, Oracle unveiled its new Cloud Commerce solution built for the Oracle Public Cloud. Analysts, press, and customers are already touting the strength of the product and its competitive differentiation against other offerings on the market, as well as it being a core differentiator in Oracle’s customer experience cloud applications offering.

Praise from Leading Market Analyst

So far the biggest highlight of the launch has been the public kudos from Peter Sheldon, lead Forrester Commerce analyst. In his freshly released report, Sheldon states: “[T]he new platform has a high degree of commonality with the long-standing on-premises version in regard to features and capability.  However, there are many all-new capabilities that differentiate the cloud version that include:

  • “The Oracle cloud itself. Commerce Cloud lives exclusively in Oracle’s cloud environment which means high availability and elastic scalability across a mature, global cloud infrastructure. It also means four upgrades per year on an automatic push model, with Oracle planning to increase the velocity of upgrades to every six weeks …
  • “Oracle Cloud marketplace for extensions. Although there are no extensions available today, Commerce Cloud will eventually leverage the Cloud Marketplace for both paid and commercial extensions to the platform as well as prebuilt integrations to third-party commerce ecosystem solutions …
  • “Web-based administrative tools. For Commerce Cloud, gone is the legacy Flex-based “Business Control Center” inherited from ATG and the web-based “Workbench” inherited from Endeca. These tools are instead replaced by an all-new web administration tool built using Oracle’s Alta UI platform, on which the company is standardizing all of the new cloud products …
  • “A new REST API architecture.The underlying codebase of the on-premises version of Oracle Commerce has been completely wrapped in a new level 3 REST API that uses Swagger (an open source API management platform) to manage all of the APIs …
  • “A new responsive starter store. Commerce Cloud ships with a single-page design and responsive-enabled starter store, loosely based around a fictitious consumer coffee maker brand …
  • “New “cloud”-exclusive features. in keeping with the mantra of old and new, Oracle is developing a new A/B testing tool for Commerce Cloud (due for release in the later part of 2015) that will be natively integrated with the new administrative tools and is designed to remove the need to use and integrate a third-party testing tool …
  • “A new pricing model. Initially, Oracle will provide two term-based pricing models for Commerce Cloud: 1) a usage-based, tiered model based on annual page views of the storefront and 2) a revenue share model designed to allow Oracle reps to put apples-to-apples proposals in front of clients also considering Demandware.”

Sheldon continues by outlining Oracle Commerce Cloud’s product strategy and target market. Functionality of the Commerce Cloud aligns nicely with the segments of the market that are missing a solid SaaS commerce tool capable of handling aggressive growth. Sheldon believes we are right on with our targets of midsize B2C brands, small retailers, and larger brands looking for a SaaS solution to complement their on-premise solutions. Additionally, our ability to support and sell Commerce Cloud globally—particularly in emerging markets—is viewed as very positive.

Oracle has a vast opportunity in the Commerce SaaS market. With a shiny new product, we enter a field of faltering players as Demandware‘s profits decline and lag behind in marketshare and eBay (Magento) enters uncertain waters.

Other Highlights from Recent Press

Our customers and early partners have been busy speaking to media, highlighting the key product features and the differentiators in our strategy. Below are a few key quotes:


  • Mark McKnight, e-commerce and marketing director at Rock/Creek, says he “is also excited that Oracle Commerce Cloud will improve Rock/Creek’s speed to market, letting his team create more original campaigns around products and engage its vibrant community more regularly.” (Source: Outdoor Retailer Rock/Creek Builds Its Community and Online Business—

Lower Costs

  • “E-commerce is a strategic way to extend the reach of the Rock/Creek business,” says McKnight. “But we like to focus on bringing the best rock climbing, paddling, running and hiking gear to our customers—not managing a technology infrastructure.” (Source: Rock/Creek to help Launch Oracle Commerce Cloud—

Powerful Solution Ecosystem

  • Partners such as Spindrift and Object Edge are tapping into Oracle Commerce Cloud. “With Oracle Commerce Cloud we can now deliver the core commerce components of our customer implementations and also serve as the design agency for the broader customer experience,” said Keith Hurley, director, Spindrift (a DigitasLBI Company). “We will be able to focus on the broader business benefit from day one to deliver rapid, clean, performant solutions using our industry-leading knowledge.” (Source: Oracle Adds Commerce Cloud to Its CX Platform—Retail
  • “What is really, really nice for a company like ours, we’re able to treat Commerce Cloud as an ecosystem as opposed to a platform,” Garewal said. That means rather than solely using the service to deploy e-commerce websites, Object Edge can create its own tools and use those of other developers to deliver more powerful functionality to clients. (Source: Oracle Delivers Commerce Cloud to Ease E-Commerce Deployments—CRN)

Learn more

Visit for the latest and great resources to share with customers.

Oracle Sales Cloud Enhancements Help Sales Teams Increase Business Agility and Revenue

New release empowers modern sales best practices through enhanced analytics, partner relationship management and industry-specific solutions

Redwood Shores, Calif. – July 27, 2015 – To provide sales teams with the modern processes, tools, resources and intelligence required to increase revenue, Oracle today announced significant updates to the Oracle Sales Cloud. Part of Oracle Applications Cloud Release 10, the latest release of Oracle Sales Cloud helps organizations increase sales and drive efficiencies through a simplified user experience that delivers enhanced analytics, partner relationship management and industry-specific solutions.

The way customers interact with an organization’s sales department is rapidly changing. A recent study by CEB found that 57 percent of the purchasing process is over before customers even talk to an organizations sales team. In this new business environment, organizations need to empower their sales teams with fast, easy and modern sales tools that support mobile productivity, insightful and collaborative selling, and aggressive pipeline creation.

With the latest release of Oracle Sales Cloud, Oracle helps sales teams increase business agility through enhanced decision-making and collaboration. A modern, interactive dashboard includes new pre-built reports and improved visualizations that provide the sales team with insights and analysis in real time. In addition, sales professionals can take advantage of a new Mobile App Designer tool to create intuitive reports and dashboards using drag and drop functionality, specifically designed for smartphones and tablets. To further enhance the sales process, Oracle Sales Cloud now enables partners and sales teams to communicate securely in the Oracle Social Network. Robust reporting capabilities have also been added to Oracle Sales Cloud partner relationship management capabilities to enable improved real-time analysis.

"With the Oracle Sales Cloud dashboards, our sales managers can rank sales team member performance, share actuals to quotas and create a culture where information is made available in real time so adjustments and/or actions are taken to avoid surprises," said Jay Krishnamurthy, VP & Global CIO, Wilsonart.

To drive efficiencies and lower costs, Oracle Sales Cloud now offers even deeper industry capabilities with new purpose-built functionalities for high tech and manufacturing, financial services, consumer goods and communications. With industry-specific functionality, sales teams can save time by taking advantage of deep domain knowledge and purpose-built applications that are designed to meet their unique sales needs.

“Organizations need to empower their sales teams with fast, easy and modern sales tools in order to compete successfully in today’s global marketplace and meet skyrocketing customer demands,” said Aaron Shidler, vice president, product strategy, Oracle. “Oracle is committed to helping organizations rethink the sales process by providing sales professionals with a modern cloud solution that fits the specific needs of their business. With the latest updates in the Oracle Sales Cloud, Oracle is helping sales teams quickly and easily take advantage of the latest technologies to sell more, know more and grow more.”

Oracle Sales Cloud is part of the Oracle Customer Experience (CX) Cloud, which also includes Oracle Marketing Cloud, Oracle Social Cloud, Oracle Service Cloud, Oracle Configure, Price and Quote Cloud and Oracle Commerce Cloud.

Oracle Cloud Solutions

Oracle provides the industry’s broadest and most complete portfolio of public, private, and managed cloud offerings to offer customers the choice of deployment model. Oracle Cloud delivers a broad suite of public cloud services across DaaS, SaaS, PaaS, and IaaS. Oracle also provides a rich portfolio of products and managed cloud services to deliver enterprise private clouds.

Partner Quotes

“Accenture looks forward to working with Oracle through the Accenture Oracle Business Group to help our clients take advantage of the enhanced User Experience and new capabilities offered by Oracle Cloud Release 10 across HCM, CX and ERP,” Terri Strauss, managing director, Oracle platform lead for Accenture.

“Oracle’s commitment toward innovation will continue to provide sales professionals with modern and intuitive sales tools,” said Bryan Hinz, Vice President, CX, Apex IT (Specialized Partner of the Year: CX Solution - North America).  “With enhanced industry-specific solutions around financial services, consumer goods and communications, this release of Oracle Sales Cloud will also allow Apex IT to continue to help our customers transform their business driving efficiencies and value into their sales teams.”

"Our clients are looking for solutions that enable dynamic sales organizations to have actionable insights and real-time analysis on performance," said Rubin Mohan, principal, Deloitte Consulting LLP, and customer go-to-market leader within Deloitte Digital. "We believe there is an enormous opportunity for companies to drive business value with cloud technologies and look forward to helping our clients explore the new enhancements within Oracle Sales Cloud."

“For the last several years at eVerge Group, we have partnered with our customers to transform and modernize their sales business processes with Oracle Sales Cloud as the foundation. What impresses our customers the most is embedded analytics reporting capabilities and ease of use.  With Release 10’s new and enhanced features – such as Mobilytics, White Space Analysis, and improved Industry Solutions – Oracle has made the most feature-rich cloud CRM application available in the market even better.” – Ajay Pandey, VP of Customer Experience Delivery at eVerge Group

Five Ideas: Oracle Commerce Cloud

Adding a key new piece to the rich Oracle Customer Experience (CX) applications portfolio, Oracle unveiled Oracle Commerce Cloud in June, a flexible and scalable SaaS solution built for the Oracle Public Cloud. 

Oracle Commerce Cloud features the latest commerce technology. It’s designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs. Here, listen to what Oracle experts and some early adopters have to say about Oracle Commerce Cloud, and find out how it can simplify e-commerce.

Read the full article here to see more statements and get resources.

Friday Jul 24, 2015

Oracle Service Cloud meeting with Product Dev (Roadmap, Q&A) - September 11th, Oracle London City office

We are pleased to invite you to a Service Cloud meeting with David Fulton, Director Product Management, on:

Friday 11th September, 2015, 9:00 AM – 12:00 PM. Oracle City Office London (Room Knightsbridge)

David will present the roadmap for Oracle Service Cloud and will run an interactive Q&A with our Partners. This is a unique opportunity to participate and share your feedback directly with Oracle Product Management.

Additionally, Leonie Brown, Sr. Solutions Consultant, will show the new Community Self Service for Oracle Service Cloud.

The event will be ending with a networking lunch and informal discussion.

We look forward to meeting you at the on the 11th of September!

Register Now!

Thursday Jul 23, 2015

Oracle Service Cloud Product Release August Update - Webinar, August 7th - 11am CEST

Please join us for our quarterly Oracle Service Cloud Product Release update as we look to cover some of the new features and functionality you can expect to see.

Friday 7th Aug, 2015 - 11:00 AM - 12:30 PM CEST (10:00 AM – 11:30 AM BST)

This technical session is aimed at our partner organizations Presales and Delivery teams working with Oracle Service Cloud.

Connection details will be sent via e-mail to the confirmed participants. 

Register Now

Wednesday Jul 22, 2015

Upcoming Oracle Service Cloud Webinars

We are pleased to invite you to these upcoming Oracle Service Cloud Ask the Experts webinars.

Wednesday, July 29th @ 8 a.m. PST/11 a.m. EST: Providing Multilingual Customer Support Register Now!

Hear Oracle Service Cloud customers Josh Larson, Sr. Manager, Technology Solutions & Operations at LinkedIn and Matt Cooper, Global Customer Experience CRM & Project Manager at iRobot Corporation showcase how they support clients worldwide using Language I/O technology in conjunction with Oracle Service Cloud to simplify processes, reduce costs and support more markets. During this webinar, Josh and Matt will cover:

  • Their respective multilingual support strategies
  • Before & after Language I/O technology implementation (LinguistNow)
  • Implementation & configuration
  • Demo of LinguistNow (FAQs and Incidents)
  • In the meantime, read how Photobox and Cable One are using Language I/O with Oracle Service Cloud
  • The last half hour will be open for you to ask the presenters questions
Wednesday, August 26th @ 8 a.m. PST/11 a.m. EST - Getting the Most Out of Custom Objects Register Now!

Join Vimal Chopra, Director of Product Management for Oracle Service Cloud, as he dives into Custom Object functionality. Hear Vimal discuss how to use Custom Objects to get the most of out of them. During this webinar, Vimal will talk about:

  • How to use Custom Objects to extend OSvC functionality for your specific business needs
  • How to use Custom Objects in reports, workspaces, etc.
  • Best Practices when defining Custom Objects
  • Considerations while deploying Custom Objects in your environment
  • The last half hour will be open for you to ask Vimal questions

Monday Jul 20, 2015

Oracle Sales Cloud - Preparing to Upgrade to Release 10

Hear about recommendations for how to prepare for, validate, and deploy your upgrade to Release 10. A general project plan will be laid out to help guide you through a series of tasks and considerations for each phase of your upgrade.

Tuesday, July 21, 2015, 9 a.m.–10 a.m. PT

Presented by Cheryl Dajczak and Anne Romano, Oracle Sales Cloud Customer Success

Event Details

Thursday Jul 16, 2015

New Service Cloud Customer Video on Thomas Cook

Thomas Cook India, a leading tour and travel operator and foreign exchange provider, leverages Oracle Service Cloud to optimize and standardize customer-centric service across all service channels.

Watch the video to learn more

Convergys Transforms CX with Service Cloud

Convergys, a global leader in customer management, leverages Oracle Service Cloud to improve agent productivity, measure and optimize multi-channel delivery with analytics, and deliver a differentiated customer experience.

Video: Convergys Transforms Customer Experience with Service Cloud

Oracle Modern Best Practice for Startups

Oracle Modern Best Practice for Startups is now live!

In the early days of any organization, it’s all about maintaining balance—managing momentum and setting a solid foundation for growth. Companies can implement modern business processes that enable them to respond quickly to new opportunities by leveraging key enabling technologies—cloud, analytics, mobile, social, big data, and the Internet of Things—to achieve more, faster (and with fewer resources).

Customer facing content on Modern Best Practice for Startups



« September 2015