Monday Jun 13, 2016

Oracle launches new Cloud offer for ISVs - Webinar, June 14th, 4pm CET

Your shift to the cloud just got a whole lot easier!

Watch on June 14th as Dan Miller, SVP of ISV, OEM and Java Sales, Oracle announces new offerings designed to enable ISVs and other OPN members with easy access to Oracle Cloud development and test environments, technical resources, and fast start go-to-market opportunities.

Tuesday June 14, 2016 - 2:00 – 2:30 PM GMT / 4:00 – 4:30 PM CEST (Add to Calendar)

Mark your calendar and watch on oracle.com/partners for this exciting announcement!

Thursday Jun 09, 2016

Customer Reference forums : a great selling tool for you!

Reference forums connect a positive, referencable customer with your prospect. All they have to do is register and our Oracle customers do the rest— tell their SaaS story.

The June lineup of forums includes Credit Acceptance Corporation (Sales & Marketing Cloud, June 23rd) and Inspirage (ERP & Sales Cloud, June 28th).

See the full list of recorded Reference Forum sessions here.

Knowledge Webinar with ThinkJar

As customer expectations have accelerated thanks to the proliferation of channels and online social communities, and as questions only get more complex, brands must seek out ways to bring knowledge out from its central repository and instead place it at the point of need. Of course, creating, storing and surfacing knowledge in this new paradigm requires a calculated transformation.

Join Esteban Kolsky, Principal and Founder, ThinkJar and Nav Chakravarti, Vice President, Oracle Product Management, for a live webinar discussion on how the use of sophisticated knowledge management improves customer engagement.

Webinar details: Thurs, June 16 at 7pm BST

Register

Wednesday Jun 08, 2016

Reminder: Service Cloud - Knowledge Advanced (KA) Partner Workshop - Utrecht (NL), July 5-7 or London (UK), July 12-14

The Utrecht session(July 5-7) of this workshop is almost full. We still have availability for the London session (July 12-14)!

Oracle Knowledge Advanced (KA) is the Knowledge Management option you can specify and implement for Oracle Service Cloud opportunities, in which customers need to federate multiple knowledge sources through a single search experience.

Knowledge Advance provides their knowledge contributors and administrators with: a robust authoring tool with version control, flexible templating and powerful content management features for managing workflow. It offers easy to use search optimization tools for honing search query precision and detailed analytics for measuring KM program effectiveness and efficiencies.

Join us for 2.5 days in Utrecht (July 5-7) or London (July 12-14)  to learn the essential details about Knowledge Advanced.

At the end of this course, attendees will:

  • Understand KA current capabilities and its near-term roadmap
  • Know how the Controlled Availability process for KA works
  • Be familiar with positioning and pricing a Knowledge Advanced opportunity
  • Increase their awareness of how Knowledge Advanced integrates with other OSC offerings
  • Understand the scope and mechanics of a strong initial and follow-on custom KA demo for customers and prospects
  • Understand KA product provisioning, including architecture and order doc details
  • Have a deep dive on KA features and capabilities
  • Have reviewed technical details of KA REST APIs and connector code for non-Oracle CRM apps
  • Have experienced the implementation design process

This event is offered FREE of charge to selected Oracle Partners!

We are offering 2 sessions of 2.5 days each: 

  • July 5 (starting at 1pm) -> July 7 (ending at 5pm), 2016 - Utrecht (NL), Oracle Office, Hertogswetering 163-167, 3543 AS Utrecht - Registerhere
  • July 12 (starting at 1pm) -> July 14 (ending at 5pm), 2016 - London (UK), Oracle City Office, One South Place, Moorgate - Register here

Tuesday Jun 07, 2016

ICMI and Gartner recognize Oracle Service Cloud’s leading customers and solutions

Three Oracle Service Cloud customers were recently announced as recipients of the 12th annual Global Contact Center Awards by International Customer Management Institute (ICMI).

Congratulations to Kohl’s (Winner Best Large Contact Center), WageWorks (Runner-Up Best Large Contact Center) and Church Pension Group (Runner-Up Best Small Contact Center)!

Read the details here

New series of Oracle IaaS / PaaS webinars for partners

Here is a series of new partner webinars featuring Oracle IaaS / PaaS products: 

IaaS - June 20th, 5pm CET – Registration Link

Oracle Cloud Infrastructure as a Service (IaaS) offers a set of core infrastructure capabilities of elastic compute, network and storage to provide customers the ability to run any workload in the cloud.

This event will focus on the following:

  • Understanding of Oracle Compute and Storage Cloud capabilities, and their fit in today’s modern cloud architecture
  • Discuss Customer use cases, examples include:
    • Dev Ops and IT Ops - Build,Configure, Deploy, Orchestrate, Operate Oracle and non-Oracle workloads on Oracle Cloud
    • Hybrid Cloud - On premise with Public Cloud for transparent workload optimization
    • Innovation - New and enhanced offerings leveraging Oracle's unique cloud strategy across Infrastructure, Platform, and Applications
  • Identify opportunities for partners

Next steps for deeper training and go-to-market

Apps Dev - June 21st, 5pm CET – Registration Link

This event will focus on Oracle Cloud DevOps Overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to bring DevOps and AppDev to a Modern Cloud Platform leveraging Oracle IaaS and PaaS.

Integration – June 22nd, 5pm CET - Registration Link

This event will focus on Oracle Integration Cloud Service (ICS) overview, SOA Suite/SOA Cloud Service (SOACS) overview, and API Platform Cloud Service overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to rapidly provision, deploy, manage and connect their Oracle and 3rd party applications to reduce complexity and achieve one connected enterprise.

Analytics – June 23rd, 5pm CET - Registration Link

This event will focus on Oracle PaaS BI Cloud Service, Data Visualization Cloud Service and Oracle Big Data Discovery Cloud Service. This Oracle PaaS webcast is intended for CxOs, Enterprise Architects, Analytics Solutions Leads, BI Product Management and Sales Executives. Participants will learn about key Oracle Cloud Analytics Services in Oracle PaaS.

Data Integration Services (DIS) - June 27th, 5pm CET - Registration Link

This event will focus on Oracle Data Integration Cloud Solutions covering Big Data Preparation (BDP), Golden Gate Cloud Service (GGCS) and Dataflow Cloud Services (DFML) and, other connected Platform and Infrastructure Cloud Service overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to rapidly provision, deploy, manage and connect their Oracle and 3rd party applications to reduce complexity and achieve one connected enterprise.

Digital Experience (DX) – June 29th, 5pm CET - Registration Link

This event will focus on Oracle Document Cloud Service (DOCS), Sites Cloud Service (SCS) and Process Cloud Service (PCS) Overview. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about how to bring DOCS, SCS & PCS as a part of Digital Experience (DX) for both Standalone and bundled solution to a Modern Cloud Platform leveraging Oracle PaaS.

IDM – June 30th, 5pm CET - Registration Link

This event will provide an overview of the Oracle Identity Cloud Service (IDCS), and API Platform Cloud Service. This Oracle Cloud webcast is intended for CxOs, Enterprise Architects, Solutions Leads, Product Management and Sales Executives. Participants will learn about Oracle’s solutions for securing access to applications and APIs.

Monday Jun 06, 2016

Sapporo brews new beers - and new customers - with Oracle Social and Marketing Cloud ingredients

In Japan, the word “Sapporo” is synonymous with beer history. In this Forbes article, read how Sapporo reinvents the brewing business with the support of Oracle Social and Marketing Cloud. 

Bajaj Finserv responds to 95% of daily queries, reduces complaints by 50% with Oracle Social Cloud

"By automating social listening and monitoring with Oracle Social Cloud, we now respond to customer feedback in real time across multiple social media channels rather than using an agency model. This enabled us to reduce complaints on social media by 50% and enhance service quality." said Rinku Anand, Senior Manager, Customer Experience, Bajaj Finserv.

Read how Bajaj Finserv, one of the most diversified, non-bank financial services companies in India, responds to 95% of daily queries instead of 80%, reduces complaints by 50%, and improves Customer Service with Oracle Social Cloud.

Oracle FY17 global Partner Kickoff

It’s the start of a new Oracle fiscal year and we are excited about the tremendous opportunity ahead of us. Join us at oracle.com/partners for our Annual Global Partner Kickoff so you can get prepared and aligned for the year ahead, as we want you to be part of our success.

This must-attend event features a premier line-up of Oracle executives - including Thomas Kurian, Dave Donatelli, Shawn Price, regional A&C leaders, and others – as they discuss partner cloud transformation and Oracle’s direction for the year ahead.

EMEA session: Tuesday, June 21 @ 2:00 pm BST - Register here 

What to expect:

  • Outline of product strategy and updates
  • Overview of OPN program enhancements
  • How to accelerate sales and make money through Oracle’s latest cloud innovations
  • Join the conversation during the webcast via Twitter with @oraclepartners or #OPN

Don’t miss this unique opportunity to hear directly from key Oracle sales and product executives, learn how to accelerate revenue through Oracle’s full-stack offerings, and ensure your business aligns with Oracle’s direction for FY17.

We look forward to kicking off the new year by hosting our global partner community during this webcast!g

Gamesys (UK) achieves exponential growth with Oracle Service Cloud

"Since implementing Oracle Service Cloud 12 years ago, we’ve rapidly grown our brands in Europe and the USA, while providing excellent 24/7 customer support without over-burdening our contact center by increasing self-service and proactive chat."  said Litherland, Member Services Operations Analyst, Gamesys Ltd.

Read how Gamesys, an award-winning online gaming company that develops, designs, and operates leading gaming sites and apps including Jackpotjoy Slots, Virgin Games, Sun Bingo, and Caesar’s Casino, achieved exponential growth with flexible, multi-channel, Cloud Customer Experience from Oracle.

Friday Jun 03, 2016

Tukuoro for Oracle Sales Cloud empowers mobile workforce with voice recognition

Tukuoro, an Oracle Sales Cloud Partner, is an innovative easy to use mobile workforce data input solution. Actually making voice work!

Its solution is set to change the way people handle data input\extraction – offering a smart alternative to tedious typing, late updating or not updating at all. Just Talking!

For sales people, Tukuoro uses your voice, intelligently formats and processes it, and inserts it accurately into Oracle Sales Cloud. Using a robust dynamically self-improving engine, Tukuoro improves the data accuracy and is customized to match your customers specific terminology and context.

Tukuoro enables smoother business data flow, practically at real-time allowing managers to make smart and more accurate business decisions.

Visit www.tukuoro.com  to find out how voice is set to be the next User Interface, which will help to increase user adoption of sales cloud with no effort and no hassle. Just talking on-the-go.

Tukuoro integrates and supports Oracle Sales Cloud with minimal set up time and zero training for the end user and is agnostic to any language.

Monday May 30, 2016

Forbes article featuring T-Mobile Netherlands' Oracle Service Cloud project implemented by The Knowledgebase Company

In this Forbes article, read how T-Mobile Netherlands learned from a PR crisis and became a smarter company with the power of Oracle Service Cloud and the support of our Dutch partner The Knowledgebase Company (TKC).

Accelerate your Cloud business with the "Marketing Essentials for Partners"

As part of your OPN membership, you have access to new and improved marketing tools for your own managed campaigns.

These essential tools are bundled into Marketing Kits for both Oracle Cloud and On-Premises solutions. Each kit provides resources such as Partner Guidance Documents, eBlasts, Copy Blocks, Datasheets, and Whitepapers – all designed to help Oracle partners sell more, faster.

View this short video to see how the new marketing tools help drive more Oracle sales.

Thursday May 26, 2016

Video: Soletanche Bachy uses Oracle Sales Cloud for better insight

Soletanche Bachy (France), a group formed by different companies and sales teams, needed to store their business information in one single platform and Oracle Sales Cloud helped them achieve it. 

Watch the video here

Tuesday May 24, 2016

New! Oracle Service Cloud: Knowledge Advanced (KA) Partner Workshop - Utrecht (NL), July 5-7 or London (UK), July 12-14

Oracle Knowledge Advanced (KA) is the Knowledge Management option you can specify and implement for Oracle Service Cloud opportunities, in which customers need to federate multiple knowledge sources through a single search experience.

Knowledge Advance provides their knowledge contributors and administrators with: a robust authoring tool with version control, flexible templating and powerful content management features for managing workflow. It offers easy to use search optimization tools for honing search query precision and detailed analytics for measuring KM program effectiveness and efficiencies.

Join us for 2.5 days in Utrecht (July 5-7) or London (July 12-14)  to learn the essential details about Knowledge Advanced.

At the end of this course, attendees will:

  • Understand KA current capabilities and its near-term roadmap
  • Know how the Controlled Availability process for KA works
  • Be familiar with positioning and pricing a Knowledge Advanced opportunity
  • Increase their awareness of how Knowledge Advanced integrates with other OSC offerings
  • Understand the scope and mechanics of a strong initial and follow-on custom KA demo for customers and prospects
  • Understand KA product provisioning, including architecture and order doc details
  • Have a deep dive on KA features and capabilities
  • Have reviewed technical details of KA REST APIs and connector code for non-Oracle CRM apps
  • Have experienced the implementation design process

This event is offered FREE of charge to selected Oracle Partners!

We are offering 2 sessions of 2.5 days each: 

  • July 5 (starting at 1pm) -> July 7 (ending at 5pm), 2016 - Utrecht (NL), Oracle Office, Hertogswetering 163-167, 3543 AS Utrecht - Register here
  • July 12 (starting at 1pm) -> July 14 (ending at 5pm), 2016 - London (UK), Oracle City Office, One South Place, Moorgate Register here



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