Monday May 09, 2016

New Oracle Social Cloud Customer Videos

Watch these new Oracle Social Cloud Family Share customer videos:

FamilyShare driving hyper growth with Oracle Social Cloud: The FamilyShare network listens to their audience, which has resulted in an 85% increase in revenue and 570% growth of monthly readership over two years.

FamilyShare makes magic with Oracle Social Cloud: Another great take from FamilyShare, who taps into their audiences passion for family-friendly content.

Social Case Study: Australian travel giant Helloworld Limited

Helloworld Limited - an Australian travel giant - publishes weekly Social content in 1 hour, responds to customer posts 2.6x faster, and enhances brand awareness with Oracle Social Cloud.

Read their success story here

3 things we learned at the Modern CX conferences

Oracle's Modern Customer Experience Conferences were held in Las Vegas last month. It's essentially four conferences in one: Modern Service Experience, Modern Commerce Experience, Modern Sales Experience, and Modern Marketing Experience. This annual conference brings together thousands of marketers and customer experience (CX) executives from around the globe. For those who weren’t able to attend, here’s a recap of the major themes from the conference, with a special emphasis on social marketing.

Read Maggie Huston‘s report here

Friday May 06, 2016

Moving from CRM On Demand? Get access to an exclusive tool to help with migration tasks

We are pleased to announce the availability of the CRM On Demand to Oracle Sales Cloud Migration Utility. The Migration Utility has been created to support migrating from CRM On Demand to Oracle Sales Cloud by automating much of the migration process. It will inventory CRM On Demand to identify custom objects, custom fields, users, reports, and other meta data and re-create those configurations in Oracle Sales Cloud.  Additionally, the Migration Utility will use a combination of web services, file-based loader, and custom scripting to export data from CRM On Demand and import it into Oracle Sales Cloud.

The Migration Utility is designed to be freely used by trained Partners as an augment to a broader migration approach. The training for the Utility is now available to Oracle Partner Network (OPN) partners. Once training is completed, you will be able to download and install the Utility and begin migrating customers to Oracle Sales Cloud in a much more efficient, accurate and timely manner. 

For more information, make sure to visit the dedicated page.

New Sales Cloud and Incentive Compensation certification exams soon

Modern sales industry continues to evolve rapidly. In order to reflect the most current product features and market practices, the exam syllabus of our Oracle Sales Cloud exams must be updated from time to time. We will retire the following exams on August 31, 2016:

Sign up to take the new exams.

Prepare. Go through the following resources:

Oracle launches latest Oracle Field Service Cloud offering to power a completely connected Customer Service Experience

New field service capabilities can improve customer satisfaction and response times, while reducing service delivery costs

Oracle today announced a comprehensive new release of Oracle Field Service Cloud, formerly known as TOA Technologies. The latest release, which is part of Oracle’s end-to-end cloud customer service offering, delivers extensive new field service enhancements focused on mobility, ease of use, and connecting contact center agents delivering service via the phone, email, and chat to field technicians providing in person support.

Read the full press release here

Wednesday May 04, 2016

Ask the Experts for Service Cloud Customers - May 18th

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Exploring Agent Browser with Kent Swartz from Product Management, on Wed., May 18 @ 8AM PT/11AM EST/1600 UK/1700 CET.

Details and registration

Announcing the Oracle Service Cloud Analytics Cookbook

We are pleased to announce a new resource, the Analytics Cookbook, to help you learn and be more successful with reporting in your Oracle Service Cloud site. 

In the Analytics Cookbook, you'll find:

  • Reporting Technique Videos, which provides "how to" details on report functionality configuration (plus subtle tips and tricks!) and usage
  • Custom Report Recipes, contributed by your peers, partners and the Oracle Service Cloud team, include:
    • Report descriptions and screenshots
  • PDF and importable XML report definitons 
  • Report specific instructions

Whether you're a brand-new report cook or a master reporting chef, the Analytics Cookbook has something for you, especially with beginner, intermediate and advanced level report recipes!

We'll be growing this resource to include more reporting technique videos and report recipes, so make sure to log into the Community and subscribe to the Analytics Cookbook post.

Learn more about how you can start cooking up reporting success with the Analytics Cookbook!

Friday Apr 29, 2016

Oracle Cloud Marketplace adds Field Sales mobility solution for Oracle Sales Cloud from CRMIT

Oracle Cloud Marketplace users can now access the FieldSalesPro™ mobility solution for Oracle Sales Cloud. FieldSalesPro™ organizes and improves efficiency of key sales processes including sales coaching, product cataloging, meeting effectiveness, quote management and sales performance analysis.

In modern day sales, managing strategic accounts and leading the sales process are critical to field sales managers to guide their teams through the chain. Most sales managers, typically find challenges that include pursing the wrong opportunities, missing access to the real decision makers and generic value propositions with no differentiation.

FieldSalesPro™ seamlessly integrates with Oracle Sales Cloud and leverages the wide range of functionalities, best practices and standard objects including contacts, opportunity, products and customers. The mobile app is now available on Oracle Cloud Marketplace.

Oracle Cloud Marketplace not only offers an intuitive user interface to browse and search for available applications and services but also provides user ratings and reviews to help customers determine the best business solutions for their organization.

FieldSalesPro™, a leader in transforming businesses with cloud based Customer Experience (CX) solutions, today announced the availability of this mobile application both on Google Play (for Android users) and on Apple itunes (for the iOS users).

"Large and mid-size enterprises are seeking to mobilize their IT infrastructure to enable their field sales team to meet more customers, sell more and close more – from anywhere and anytime." explained Vinod Reddy, Founder and CEO, FieldSalesPro™. "Field reps can get actionable data pushed to their android or iOS devices, in real time and in line with their corporate sales strategy, product selection and field sales enablement.", added Vinod.

Oracle Service Cloud free implementation workshops: new dates and locations!

Here is the list of the next Oracle Service Cloud free implementation workshops sessions' dates and locations for EMEA partners (training times will accommodate EMEA based companies)

  • 9 - 13 May 2016 (Mon-Fri) - Remote participation only
  • 6 - 10 June 2016 (Mon-Fri) – Utrecht, Netherlands. Remote participation is possible

Please note that there are OPN, legal and technical prerequisites to join these workshops.

If you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or send an eMail to richard.lefebvre@oracle.com

Oracle Sales Cloud free implementation workshops: new dates and locations!

Here is the list of the next Oracle Sales Cloud free implementation workshops sessions' dates and locations for EMEA partners (training times will accommodate EMEA based companies)

  • 2 - 6 May 2016 (Mon-Fri) - Remote participation only
  • 10 - 14 October 2016 (Mon-Fri) – Frankfurt, Germany. Remote participation is possible

Please note that there are OPN, legal and technical prerequisites to join these workshops.

If you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or send an eMail to richard.lefebvre@oracle.com

Wednesday Apr 27, 2016

Oracle Modern Best Practice goes international

New on Oracle.com: Modern Best Practice pages are now available in French, Italian, German, Spanish, Dutch, Swedish and more.

Check the latest Oracle Modern Best Practice content and share with your customers!

Tuesday Apr 26, 2016

Oracle Commerce Cloud Workshop, Solna (Sweden), June 1st

The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track). The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud. The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to up sell Commerce Cloud.

Registration link: Oracle Commerce Cloud Workshop Sweden (June 1st, 2016)

Oracle Commerce Cloud v16.2 is now available!

Check out the latest Oracle Commerce Cloud documentation here!

Saturday Apr 23, 2016

Exclusive Webcast: Oracle Mobile Cloud - April 27

Please join us for a Mobile Cloud Service Partner Update webcast on April 27 at 9:00am PT. Joe Huang, Product Manager for Mobile Cloud Service, will host this one-hour session and cover topics including: new features added to MCS since the initial release in 2015, the latest sales plays, current pricing, alliances that have been built with other products to provide a complete ecosystem around MCS, and Oracle MAX tooling.

Register here.

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