Tuesday Mar 24, 2015

More Oracle Cloud promotions in Q4!

Oracle Q3 active Cloud Promotions (free months) have been extended throughout Oracle Q4 FY15. Some of them have been even improved. For more details, please contact either your Oracle Partner Manager, an Oracle Sales Representative or myself. 

New Role Available: Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant!

Today’s customers have high expectations. In customer service, a picture really is worth a thousand words.

Visual sharing is a natural way to communicate. And cobrowsing with customers during a phone or chat interaction enables you to deliver faster, better service—along with increased conversions and upsell/cross-sell opportunities. 

Oracle PartnerNetwork is pleased to announce that we launched Oracle Standalone Cobrowse Dynamic Agent Desktop. This is a leader in cobrowsing solution and brings a big advantage thru the TrueView feature, mobile compatible – regardless of the platform.

How can I find out more?

Oracle RightNow CX Cloud Service solution has enriched its portfolio adding Oracle Standalone Cobrowse Dynamic Agent Desktop option to its Desktop seats.

Access now the Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant guided learning paths and get familiar with topics as: Organization Management, Staff Management, Security Management, End User Interface Customization, Product Configuration, and How to Work with Legacy Deployments.

The guided learning paths offer as well a complete Deployment Guide with the necessary steps to deploy Cobrowse as efficiently as possible. Most of these steps will also apply to deploying Cobrowse in an add-on to RightNow Chat, Dynamic Agent Desktop or Enterprise Contact Center.

How can I get recognized?

Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant Assessment is the final step towards becoming an Oracle Standalone Cobrowse Dynamic Agent Desktop Cloud Service 2016 Implementation Consultant. Pass the test, score 80% or more, and get your OPN Specialist Certificate!

Oracle Service Cloud with Cobrowse empowers businesses to deliver personalized customer experiences through connected real time engagements and enhance revenue!

Monday Mar 23, 2015

Check out the new Oracle Sales Cloud Marketing & Sales Kit!

The new Oracle Sales Cloud Marketing & Sales Kit will equip your team with the proper processes, tools, resources, and intelligence to increase revenues and engage with customers earlier and more effectively.

Oracle BigMachines CPQ Cloud Service 2016 Implementation Essentials is in beta testing!

Request your free exam voucher and be one of the first to take the exam and receive recognition in the marketplace as Oracle BigMachines CPQ Cloud Service 2016 Certified Implementation Specialist!

Registration open: Oracle Digital Transformation EMEA Partner Community Launch Summit - Budapest, April 28-29

BE A DIGITAL DISRUPTOR!

Digital Disruption: Adj. dig·it·al dis·rup·tion dij-i-tl dis-ruhp-sh?n - Change that occurs as new digital technologies or business models affect the value proposition of existing goods, services and markets

Be part of the Digital Disruption wave that is prevalent in all our partners and customers discussions today. Join us in Budapest to understand what Oracle’s Digital proposition is and how the Digital Business Platform can help change Oracle’s opportunity within your partners go to market proposition.

This will be a great opportunity to understand the value of the complete Oracle Digital Business Platform that leverages our IaaS, PaaS and SaaS solutions.

This will be the first Digital Transformation EMEA Partner Community Summit and is a must attend summit if you:

  • are a partner that wants to understand how to be successful leveraging Oracle’s complete Digital Business Platform solutions
  • are a partner with a Digital go-to-market practice
  • want to know more about Oracle’s complete Digital Business platform

The goal of this summit will be to give our Digital Agency partners, Global / regional SI’s and regional solution partners the opportunity of understanding:

  • Oracle’s Digital Business Platform
  • How you can leverage it
  • Sales plays
  • Available Oracle assets

Oracle executives driving the different product areas will share their insight on new products and market trends, and will be available for one-on-one meetings to discuss go-to-market plans and sales opportunities.

Budapest, one of the most beautiful cities in the world, will be the perfect location to start on your Oracle Digital journey with Oracle's Digital Partner Community launch summit. Detailed venue and hotel booking information will be sent to you shortly.

Date & Location: 28th – 29th April 2015, Budapest, Hungary

REGISTER NOW

Don't miss out on attending this key Oracle Digital Disruptive launch event! Save the date now: 28th – 29th April 2015 and watch out for your formal invitation coming soon.

Siebel Partner Webconference Call - March 20 2015 - Replay Available

If you missed Friday March 20th Siebel Partner Webconference, please find the replay link here (1 hr 2 min)

Agenda

  • Welcome - Allison Woolsey, Product Marketing, Oracle
  • Siebel CRM Strategy and Roadmap Update - George Jacob, Group Vice President, Oracle
  • Innovation Pack 2015 Insight - John Bedford, Senior Principal Product Manager, Oracle
  • Q & A

Oracle Knowledge - 8.6 - March 2015 Release is Generally Available

Oracle Announces Availability of Oracle Knowledge 8.6

Oracle offers the most comprehensive enterprise knowledge management solution in the market today. Building on Oracle’s commitment to help you deliver modern customer experiences using enterprise knowledge, Oracle announces Oracle Knowledge 8.6. 

Oracle Knowledge 8.6 provides a rich set of new capabilities, introducing significant product enhancements. This release builds on key investment areas such as Analytics, AnswerFlow, Intelligent Search, Authoring and Knowledge Integrations for Self-Service and Contact Center.

Additionally, Oracle continues to place emphasis on certification on the latest set of platforms including operating systems, database and application servers.

Please join us for our upcoming webinar by selecting the below link and register: REGISTER for the Upcoming Oracle Knowledge 8.6 Webinar

Oracle Knowledge 8.6 New Features

Analytics - Building on the re-architecture of the Knowledge Analytics in 8.5, the new release adds features for enabling multi-department, enterprise scale deployments:

17 Additional Reports including reports for enablement of KCSsm based processes

Segmentation by View and Category

AnswerFlow Analytics

Performance, scale and error handling improvements

AnswerFlow - Significant enhancements to make AnswerFlow suitable for larger scale deployments:

Versioning and grouping of flows

Deployment and publishing

Improvements to the editor

Intelligent Search - Emphasis on multi-lingual capabilities for global rollouts and additional sources:

Expanded Language Coverage with Natural Language Processing in 36 Languages

Translated Industry Ontologies and Intent Support in 24 Languages

Support for crawling Sharepoint sources authenticated with NTLM v2 and sources protected by Oracle SSO

Knowledge Integrations for Self-Service and Call Center Desktops – Improving the ability to deploy Knowledge for enabling customers and agents:

Reference pagesets for Mobile UIs/responsive design

Knowledge Integration into Oracle EBS Service

Knowledge Integration into Oracle Service Cloud Chat

Knowledge Authoring – Ongoing improvements to enable authors:

Significantly improved Version Comparisons including Compare Source Versions on Translated articles

Convenience features for saving work in progress

Additional security features

Platform Support and Availability:

Oracle Knowledge continues to support a wide variety of operating systems, databases and provide support for a selection of application servers. Release 8.6 is now generally available on an expanded set of platforms, including;

Operating Systems: Linux 5/6, Solaris 11, Windows Server 2008, 2012

Databases: Oracle 11g/12c, Oracle RAC, SQL Server 2008, 2012

Application Servers: Weblogic 11g/12c, Tomcat 7, WebSphere Application Server 8

Java: JRE 7 and 8

For more details about Oracle Knowledge 8.6 functionality, please refer to the resources below:

Oracle Knowledge 8.6 Data Sheet

Oracle Knowledge 8.6 Documentation

Sunday Mar 08, 2015

Marketing Budgets Report 2015

The sixth annual Marketing Budgets Report, published by Econsultancy and sponsored by Oracle Marketing Cloud is a bellwether for the health of the marketing industry.

Find out the latest trends and how companies are realigning their budgets to capitalise on them.

Marketers across the globe:

  • Are making strong investments in marketing technology.
  • Have a cohesive and strategic focus on the customer experience.
  • Are finding it easier to secure boardroom buy-in for increased digital marketing budgets.

Download the 2015 Marketing Budget Report here

Oracle Social: 5 Emerging Themes for 21st Century Business

When you look at the nexus of forces impacting business today we can clearly see momentum building.  Each of the themes noted below is already happening, albeit at varying stages, in businesses across the globe. The continued innovation and speed of technology, coupled with the rise of millennials, will drive a tipping point in the next 12 to 36 months that will have a material impact to the business of business.

See the 5 Emerging Themes here

A Strategy for Cloud Success with Accenture and Oracle

Accenture takes a holistic approach to Oracle Cloud solutions, helping clients migrate and manage in a hybrid world.

Organizations are increasingly realizing the cloud’s ability to transform their business beyond cost-saving and speed-to-market benefits. In order to embrace digital transformation, chief information officers (CIOs) and chief executive officers (CEOs) must map out a strategy that lays the foundation for a more agile business. Stephanie Arnette, Accenture managing director, Oracle Cloud, and Aaron Wright, Accenture senior manager, Oracle Cloud, discuss how Accenture helps clients map out a cloud strategy with Oracle’s suite of cloud applications.

Read their interview here

Oracle SaaS For Dummies

Are you considering moving your sales or marketing operations to the ‪‎Cloud? Here’s what you need to know.

Feel free to share with your customers and prospects!

Dogs are Loyal. Customers Aren’t!

We’ve just released a new report, Dogs are Loyal. Customers Aren’t, written in collaboration with consumer behavior consultant, Philip Graves. The report looks at customer behavior through the prism of modern psychological theory and suggests that customers are not actually loyal to brands in the true sense of the word. Discover exciting findings and how to act according to these new realities

You can find the report here

Friday Mar 06, 2015

Oracle Policy Automation in a Salesforce environment with Monad Solutions

Monad’s Oracle Policy Automation Connector for Salesforce.com provides integration between Oracle Policy Automation components and Salesforce.com business applications. It provides a simple method for mapping Salesforce.com data to policies modelled in Oracle Policy Automation, making it easy to deploy high performance guidance and policy-driven calculations into a Salesforce.com landscape.

Implementing Policy Automation with Monad Solution’s Salesforce connector enables a customer to extract complex business logic and calculations from bespoke Apex code on the force.com platform and capture that logic in Word and Excel documents, which are then executed by Policy Automation in the Oracle Service Cloud. This reduces implementation and maintenance costs, and bridges the gap between business users and developers. Several videos demonstrating the use of the connector can be found here.

Monad Solutions are Oracle implementation partners who excel in the implementation and integration of Oracle Policy Automation. Please contact Louise.Doherty@MonadSolutions.com for further information.

Wednesday Mar 04, 2015

Replay: Oracle Sales Cloud, PaaS and CX Integration Update Webinars for EMEA Partners

Missed one or both of these seminars? We are happy to share the replay links with you. See below:

1) Tuesday, March 03, 2015, 10:00am CET (duration 60')

In this first session, Ben Dhanjal, CX Product Management Director EMEA,was discussing the overall Oracle CX strategy, then unveil the Release 9 of Oracle Sales Cloud and present the solution roadmap.

  • Oracle CX strategy update (15’)
  • Oracle Sales Cloud (Fusion CRM SaaS) Release 9 update and roadmap (30’)
  • Q&A’s (15’)

Replay: Download File (automatic start - wait few minutes until the file has finished downloading)

2) Wednesday, March 04, 2015, 10:00am CET (duration 60')

In this second session, Ben was discussing Platform as a Service (PaaS) which is the best starting point to adapt the CX solution to the customer’s unique requirements, then discussed what is Oracle strategy and plans to offer the most effective integration paths between the different CX assets

  • Introduction to PaaS  (25’)
  • Oracle CX Integration Paths strategy (20’)
  • Q&A’s (15’)

Replay: Download File (automatic start - wait few minutes until the file has finished downloading)

Tuesday Mar 03, 2015

Siebel CRM Partners - Virtual Meeting, Friday March 20th

Siebel CRM Partners - Virtual Meeting - Friday, March 20th, 2015, 8:00 AM PST

Agenda

  • Welcome - Allison Woolsey, Product Marketing, Oracle
  • Siebel CRM Strategy and Roadmap Update - George Jacob, Group Vice President, Oracle
  • Innovation Pack 2015 Insight - John Bedford, Senior Principal Product Manager, Oracle
  • Q & A

VIRTUAL MEETING DETAILS

WebEx Access:

Telephone Access:

  • Participant North America: US/Canada Attendee Dial-in: 1-866-682-4770
  • For a list of global access numbers, see: Show global numbers
  • Conference Code: 7993675
  • Pin: 8964
For any questions on this session, please send email: allison.woolsey@oracle.com
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