Thursday Sep 17, 2015

UK Special: Capventis's Digital Strategy Workshops, London, October 2015 (free)

Build a Digital Strategy Roadmap to Win in Today’s Digital World

Bring your executive business leadership team together to identify how your commercial vision can be better realised today. Presented and facilitated by a Capventis (Oracle Gold Partner) Director, the objective of these half-day workshops is to educate and explore – specific to your company proposition and market – desirable and viable methods and options to win in todays digital marketplace.

Workshop Objectives
  • Education & Sharing. What is the Digital World today and what does that mean for Customer Relationship Management/Experience (CRM/CX) and Business Intelligence/Data (BI)?
  • What Does that Mean for Us? Facilitated discussion as to how your company (proposition, market, strategy, operations) aligns today. What are your desired business outcomes and how can these be better achieved?  What would you like to achieve as a business in the short-term and medium-term?
  • Options, Solutions and Technology. What kinds of solutions are available; examples of how they apply, how and why they make a difference, what is relevant to your business and its needs.
  • Roadmap to Modernise and Cut Costs. Successful businesses are modernising at the same time as defining more costeffective operation models. How would that look for you? The workshop concludes by discussing jointly what the roadmap would look like and how it can be realised.

Capventis offers these half-day executive workshops for free. Preparation is a simple hour-long conversation (phone or face-to-face) to set the scene, agree the high-level objectives, discuss who form your team should attend, and ensure relevancy and value.

Information and registration here

Tuesday Sep 15, 2015

Next Oracle Service Cloud "Ask the Experts" webinars

We invite you to register for upcoming Oracle Service Cloud Ask the Experts webinars:

Wednesday, September 30 @ 8 a.m. PST/11 a.m. EST - Community Self Service: Creating a Seamless Self Service Support Experience

Join Matthew Lees, Community Product Manager, for an overview of Community Self Service, the new set of community/forum/peer-to-peer support capabilities introduced in the August 2015 release of Oracle Service Cloud. Learn about the Community Self Service vision to bring customer conversations and knowledge directly into the support site, on equal footing with “official” knowledge, and the impact of this on customer experience as well as your own total cost of ownership.

During this webinar, Matthew will cover:

  • The basics of Community Self Service
  • The value of having community as a native part of Oracle Service Cloud
  • How to plan for and build out a Community Self Service-enabled support site
  • Initial (August 2015) functionality and the Community Self Service road map

Register Now!

Wednesday, October 28th @ 8 a.m. PST/11 a.m. EST - Sharpen Your Game: Tips for Using the Oracle Service Cloud Community @

Join Erica (Leep) Anderson, the Oracle Service Cloud Community Manager, as she takes you on a tour of the Oracle Service Cloud Community, a great resource for our customers and partners.

During this webinar, Erica will help you learn how to get the most out of the Community. She’ll:

  • Give you a tour of the site
  • Show you how to get started, stay updated, and collaborate with your peers, partners, and the Oracle Service Cloud team
  • Share community guidelines, tips, and tricks
  • Answer your questions about Community resources and functionality

Whether you’re a newbie getting your bearings with Oracle Service Cloud or you’re a seasoned veteran looking for tips to sharpen your game, this is a great opportunity to learn about the different resources available to help be successful with Oracle Service Cloud solution.

Register Now!

Monday Sep 14, 2015

Customers Speak for Oracle CPQ Cloud at Oracle OpenWorld 2015

Seeking tangible results from front-office transformation? This year, we let the customers do the talking. Oracle OpenWorld 2015 is the place to hear how companies from all industries leverage Oracle CPQ Cloud to drive real outcomes. Visit Oracle OpenWorld 2015 for full details, and to register.

Learn from the Best

CPQ Cloud customers, both old and new, will discuss the topics you want to hear about most.

Schneider Electric, MTS, Flowserve, Fike, National Oilwell Varco, and CareFusion will cover a range of subjects from prioritizing their first sales process optimization project to delivering incremental improvements year over year.

Seasoned architects and implementation partners will share their tips for integrating the sales tools with the back office for ultimate efficiency, customer-responsiveness, and cost reduction.

And, Oracle product managers will describe their latest thinking about how CPQ Cloud is evolving to meet your needs.

Kick-Off with the Sales General Session

  • Deloitte Digital’s Director / National Creative Director and Design Practice Lead Nelson Kunkel teams up with Bill Hunt, GVP Oracle Sales Cloud Development, to kick off the CX-Sales track (GEN4525); 1:00-2:15 p.m., Room 2003. Hear about Oracle’s product strategy and what Deloitte Digital is doing to meet today’s customer experience challenges.

Customer Stories

  • Schneider Electric, a recent adopter of CPQ Cloud, describes the goals and priorities that drove its initial roll-out, and the results it has achieved with the product early on. (CON8187)
  • Flowserve took a pragmatic approach. It uses the best of front and back office, integrating CPQ Cloud with Oracle E-Business Suite. (CON8188)

Customer Panels

  • CareFusion, MTS, and National Oilwell Varco will discuss how they configured CPQ Cloud to meet the ever-changing requirements of their businesses. Scott Billadeau, Oracle CPQ Consulting Practice Manager, will moderate the panel. (CON8186)
  • National Oilwell Varco and Fike achieved improved pipeline visibility and sales productivity by integrating Oracle CPQ Cloud with Oracle Sales Cloud. Hear the advantages of an all-Oracle front-office. Chris Shutts, VP of Oracle CPQ Cloud Development, facilitates. (CON8192).

Roadmap, Integration, and Platform Extension

  • CPQ Cloud Roadmap: Mark Lewis, Sr. Director of CPQ Cloud Product Management, describes the audacious near-term plans Oracle has for making the best cloud-based CPQ application even more powerful, user-friendly, and flexible. Come experience the vision. (CON4548).
  • Oracle Integration Cloud Service (ICS) offers customers of all stripes a cloud-based integration platform. Oracle OpenWorld 2015 marks its debut. Integrate cloud-to-cloud and cloud-to-on-premises applications with the simplicity of ICS. Come learn more. (CON9196).
  • Oracle Platform as a Service (PaaS) offers a great way to extend Oracle CPQ Cloud and other CX applications. This robust, flexible extension platform is the topic of this session. (CON9203).

At a Glance

Visit Sales―CX Central @ OpenWorld for full details on speakers, conference sessions, and exhibits.

Call your prospects today! Invite them to register and attend Oracle OpenWorld, where they can hear the success stories of new and long-time CPQ Cloud customers.

New CPQ Presence on

Newly designed CPQ web pages with new content, customer success stories and more bring you the latest and greatest CPQ website on These pages are in a modern experience layout and feature great assets to share with your customers

Innovation - Social Monitoring to Idea Capture

New Oracle Modern Best Practice for Innovation focusing on Social Monitoring to Idea Capture is now available.

By leveraging the combination of cloud, mobile, analytics, social and big data, Oracle Modern Best Practice – Social Monitoring helps companies acquire ideas and feedback on products and services from social media channels inside and outside of their organizations.

Customer facing content on Oracle Modern Best Practice – Social Monitoring

Wednesday Sep 09, 2015

Oracle Launch Webcast: Introducing Oracle Commerce Cloud

We are pleased to invite you to a customers and partners webinar that will feature Oracle Commerce Cloud product executives and two early adopter customers (Elaine Turner and Rock/Creek).  

Wednesday, September 23, 2015, 2:00pm EDT (7:00 pm UK)

Webcast attendees will:

  • Learn how moving Commerce to the Cloud will ignite innovation and online business growth
  • Hear Oracle’s vision and product strategy for Oracle Commerce Cloud
  • See a product demonstration

Hear eCommerce executives from Elaine Turner and Rock/Creek discuss why they chose Oracle Commerce Cloud and how it will drive better results.

Register here

Integration Cloud Services materials' library

Interested in Integration Cloud Services? here is a summary of materials available to you for training and positioning:

Integration Cloud Service (ICS) whitepaper, data sheet, eBook, articles, demos, webcasts

  • Documents:
    • Whitepaper: Five Ways to Simplify Cloud Integration - PDF
    • Data Sheet: Oracle Integration Cloud Service - PDF
    • eBook: Integration Cloud Service - PDF
    • Infographic: Cloud Integration Survival Guide - PDF
    • Forbes – How Your Organization Can Avoid and IT Integration Debacle – Q&A with Amit Zavery - Article
    • Oracle Delivers “Hybrid Integration” with Latest Oracle Cloud PaaS Updates - Article
    • Ovum: Oracle Integration Cloud Service is well placed to exploit hybrid integration market opportunity - AR-Blog | PDF
  • Demos
  • Customer and Partner Webcasts
    • Gartner – Best Practices for Adopting a Successful Cloud Integration Strategy using iPaaS - Replay
    • CLOUD-CON idevnews – Introducing Oracle Integration Cloud Service - Replay
    • Customer Advanstar Features Oracle Cloud Adapter for - Replay
    • Oracle Integration Cloud - Simplified for Cloud and On-Prem - YouTube
    • Oracle’s Vikas Anand introduces Oracle Integration Cloud Service - YouTube
    • Land O’Lakes on Oracle Integration Cloud Service - YouTube
    • PwC Insights into Oracle Integration Cloud Service - YouTube
    • Leader CIO on Faster Decisions with Cloud Integration - YouTube
Vale Enterprise Architect on Ease of Use of Oracle Integration Cloud Service - Video

Five Best Practices for Platform as a Service Success

Research firm IDC estimates that the market for platform as a service (PaaS) solutions will have a compound annual growth rate (CAGR) of 30 percent and reach $14 billion by 2017.1 PaaS provides application runtime, database, integration, messaging, and other services in the cloud, accelerating application development and reducing infrastructure acquisition and maintenance costs.

Here are five best practices for maximizing the business value of your PaaS solutions. Get the free paper here.

Everything you always wanted to know about ... Oracle Cloud

With digital transformation being one of the most talked about topics in our industry and with Cloud offering an excellent solution to this development, we would like our Partners to have easy access to everything there is to know about the Oracle Cloud.

We are pleased to introduce the Cloud Playbook - an essential guide that includes the following content:

  • The Cloud Opportunity for Partners
  • Why Oracle? Accelerate your Business
  • Cloud Services incl. HCM, ERP, EPM, CX, PaaS
  • Access to useful Cloud industry reports
  • How to learn more and where to find it!
Let's spread the word and share the Cloud Playbook within your Organization!

Click here

Thursday Sep 03, 2015

Bigger Than Ever―Oracle’s Commerce Solutions at OpenWorld 2015

There are a lot of great reasons for Oracle Commerce customers to attend OpenWorld at the end of October, including in-depth product updates, many customer success stories, hands-on labs, and networking events. Attendees will walk away with a better understanding of how Oracle’s commerce solutions can help them stay competitive in today’s rapidly changing commerce market.

What’s New and Different?

  • Meet Oracle Commerce Cloud―it’s the newest addition to Oracle’s CX Applications portfolio. See demos, learn about the roadmap, and hear directly from our first customers leveraging this new product
  • Check out the Hands-on Labs: See how you can quickly stand up an online storefront with Oracle Commerce Cloud
  • Catch the Interactive Customer Showcases in the CX Commerce Demo Zone, featuring Oracle Commerce and Commerce Cloud customers

All sessions and the demo zone for customer experience will be located on 2nd floor of Moscone West in San Francisco.

Conference Sessions

Commerce attendees can explore best practices and share knowledge with more than 20 commerce-focused sessions:

  • Learn about roadmap and release updates
  • Get an in-depth look at Oracle Commerce Cloud
  • Attend thought-leadership sessions featuring Oracle strategy experts and industry analysts
  • Sit in on customer panels featuring both Oracle Commerce and Commerce Cloud customers
  • Experience manager and business control center best practice sessions
  • Listen to customer and partner case studies
  • Take part in more than just commerce-focused sessions and explore all that CX Central @ OpenWorld has to offer

Sessions of Special Interest

  • The Future of Oracle Commerce: Roadmap and Release Update (CON6303), Tuesday October 27, 5:15-6:00 p.m., Moscone West Room 2005
  • Meet Oracle Commerce Cloud―A New SaaS Solution for Commerce (CON8647), Wednesday, October 28, 12:15-1:00 p.m., Moscone West Room 2005
  • Accelerating Success with Oracle Commerce―Panel discussion with KLX Aerospace, Tilly’s, and other Oracle Commerce Customers (CON8641), Tuesday, October 27, 4:00-4:45 p.m., Moscone West Room 2005
  • Building Commerce Experiences In The Cloud―Panel discussion with Rock/Creek, Hollander, and Elaine Turner (CON8842), Wednesday, October 28, 3-3:45 p.m., Moscone West Room 2005

Guest Customer and Partner Appearances Include:

Vitamix, American Greetings, Maritz Reward Solutions, KLX Aerospace, Tilly’s, Ulta Rock/Creek, Hollander, Elaine Turner, JC Penney, Furniture Row, TOMS,, Lojos Renner, Verizon, Razorfish, Compasso, SapientNitro, Cirrus10, and more!

Commerce Demo Zone

Take a break in the CX-Commerce Demo Zone. You’ll see the latest Oracle Commerce product demonstrations led by members of the Oracle Commerce product management and sales consulting teams. Take note of the latest features and learn from our customers at these demonstrations:

  • Oracle Commerce On-Premise: See the latest features for both B2C and B2B commerce
  • Oracle Commerce Cloud: Learn all about our newest offering
  • Interactive Customer Showcase: Stop by and visit Oracle Commerce and Commerce Cloud customers as they showcase their latest product offerings. You also can see how they are using Oracle Commerce or Commerce Cloud to power their online shopping experiences. Note: These customers will be offering special OpenWorld-only discounts on their products, so make sure to stop by! Featured customers include Vitamix, Rock/Creek, Elaine Turner, and Hollander.

At a Glance

Invite your customers today. Visit Commerce—CX Central @ OpenWorld for full details on speakers, conference sessions, exhibits, and entertainment!

Oracle Customer Reference Forums - The SSI Group - Oracle Sales Cloud

Join us for another Oracle Customer Reference Forum on October 7, 2015 to hear Terry Pefanis, CFO of The SSI Group talk about their success implementing Oracle Sales Cloud and how it has transformed their business.

Transitioning from SFDC to Oracle Sales Cloud has increased The SSI Group’s visibility to pipeline and ability to uncover opportunities with improved reporting and analytics. It has been able to reduce the total cost of ownership and streamline its vendor management. In addition, it needed a solution that would enable it to automate and simplify its monthly customer contract billing process.

About The SSI Group (

SSI is a forward-thinking innovator that is powering the business of healthcare through improved flexibility, connectivity and integration. The company offers a single-vendor, end-to-end Revenue Cycle Management (RCM) solution featuring front-end patient access solutions; industry-leading, best-in-class billing and claims transmission; contract management, audit management, release of information and attachment processing; and an advanced analytics and business intelligence product suite. With over 800 direct payer connections through its EHNAC-certified clearinghouse, SSI processes 600 million transactions annually, totaling in excess of $800 billion in billed electronic claims revenue. For more information about SSI, please visit


Click the Register for Event button to confirm your attendance for this informative event.

Your customers have changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires fast and easy tools, mobile productivity, insightful and collaborative selling, and aggressive pipeline creation. Learn how our customers are leveraging Oracle Sales Cloud to enable reps to sell more, managers to know more, and companies to grow more.

Please visit the archive of Oracle Customer Reference Forums that are available for replay here to learn how other customers are achieving success with Oracle.

New Oracle Modern Best Practice for Sales

Oracle Modern Best Practice for Sales has been updated with four new processes that support partner relationship management, structured selling (our teams favorite), and sales rep rescheduling

Oracle Modern Best Practice for Sales leverages capabilities found in Oracle’s Sales Cloud/PRM, CPQ Cloud, and Marketing Cloud applications as well as mobile/voice, social, analytics, big data and location-aware technologies.

Customer facing content on Oracle Modern Best Practice for Sales

Tuesday Sep 01, 2015

Reminder: Oracle Service Cloud meeting with Product Dev (Roadmap, Q&A) - September 11th, Oracle London City office

Reminder: We are pleased to invite you to a Service Cloud meeting with David Fulton, Director Product Management, on:

Friday 11th September, 2015, 9:00 AM – 12:00 PM. Oracle City Office London (Room Knightsbridge)

David will present the roadmap for Oracle Service Cloud and will run an interactive Q&A with our Partners. This is a unique opportunity to participate and share your feedback directly with Oracle Product Management.

Additionally, Leonie Brown, Sr. Solutions Consultant, will show the new Community Self Service for Oracle Service Cloud.

The event will be ending with a networking lunch and informal discussion.

We look forward to meeting you at the on the 11th of September!

Register Now!

Oracle Service Cloud August 2015 release is here

Today we are pleased to announce another great quarterly product release for Oracle Service Cloud.

The August 2015 release of Oracle Service Cloud delivers powerful new products and added functionality for Web Customer Service, Knowledge Management, and Field Service Management. The Platform and Policy Automation product pillars have also been enhanced. 

Community Self Service delivers new capabilities natively built into Oracle Service Cloud that enable peer-to-peer knowledge sharing, greater visibility into customer conversations, and better collaboration between customers and their brands. 

Additionally, the August 2015 release continues to build on Oracle’s new market-leading Knowledge Management solution, Knowledge Advanced, adding functionality such as deep search and content analytics reports. Knowledge Advanced for Customer Portal and Knowledge Advanced for Agent Desktop have been enhanced as well.

In order to receive release announcements on a regular basis, it is recommended that customers and partners subscribe to the News and Announcements discussion forum on the RightNow Community. 

See what's new with the ugust 2015 release here: EXTERNAL - August 2015 Release Announcement


Thursday Aug 27, 2015

Latest Oracle Service Cloud Product Release Powers Impactful Community Self-Service Experiences

Today more than one in three customers prefers to contact brands through social channels rather than by phone or email (Nielsen), and the distinction between social and traditional channels is eroding. To deliver the best possible customer experience across traditional and digital channels, customer care organizations need to provide a positive and unified experience where and when customers want, whether they are on Twitter, Facebook, peer-to-peer communities, or other social networks.

Following Oracle’s recent Twitter-enriched social customer service announcement, the latest release of Oracle Service Cloud and Oracle Social Cloud continues to power positive and differentiated customer experiences. The new functionality includes:

New Community Self-Service solution to help streamline the customer journey

  • New approach to web self-service brings community functionality directly into core Service Cloud multi-channel web experience
  • Service Cloud now enables organizations to deliver a seamless experience between web self-service and community interactions, leveraging power of customer knowledge to improve service operations
  • A customer no longer needs to separately navigate self-service and community sites to find an answer, instead discovering and interacting with both formal knowledge (knowledge base) and informal knowledge (community answers) in a single experience

Enhanced social service and incident routing

  • New workflow capabilities between Social Cloud and Service Cloud enable businesses to leverage power of social insights and engagements
  • Business users can now attach contextual attributes and notes from posts or incidents identified by Social Cloud directly to Service Cloud to improve service quality and efficiency by providing more customer information and context

Extended social listening and analytics capabilities to private data sources

  • Enhanced connectivity between Social Cloud and Service Cloud has also extended social listening and analytics to enterprise private-data sources, such as the new  community self-service capability, survey data, and chat and call logs.
  • Organizations can now listen and analyze unstructured data and gain insights with terms, themes, sentiment, and customer metrics, and view private and public data side by side in the Oracle SRM.

According to Gartner, investment in peer-to-peer communities drives support costs down and boosts profits. In fact, in a December 2014 Gartner research note entitled “Nine CRM Projects to Do Right Now for Customer Service,” Michael Maoz, Vice President, Distinguished Analyst, Gartner, writes, “Gartner clients who are successful in this space are still seeing on average of 20% reduction in the creation of support tickets following the introduction of peer-to-peer communities.” Maoz goes on to say, “Clients are seeing other business benefits as well. By enabling community-based support, clients have been able to recognize new sales opportunities and increase existing customer satisfaction, resulting in increased revenue in several of these cases.”

For more information about this leading social customer service product, read the news release and check out the VentureBeat profile!

By David Vap (Oracle GVP Service Cloud) 



« October 2015