Tuesday Nov 17, 2015

Toshiba Medical Systems Europe Transforms the Customer Experience with Oracle Service Cloud

How does a world leader in medical diagnostic equipment, which provides the most cutting-edge imaging solutions in the industry, raise the bar even higher? By zeroing in on a strategy for ensuring machine uptime and consistently superior customer service, and building a world-class customer service organization to make this vision a reality.

(...) Toshiba Medical Systems Europe will deploy the Oracle Service Cloud’s contact center and Oracle policy automation solutions, along with Oracle Field Service Cloud. The company will leverage these solutions together in order to:

  • Streamline communication with customers, routing incoming calls or incidents to 100 agents on the customer’s preferred channel, including phone, chat, SMS, email and an online portal
  • Provide agents with the tools they need to easily determine a customer’s entitlements on their medical equipment
  • Ensure that critical customer and asset data is shared with resources at every step of the service process – contact center representatives, dispatchers, field resources and even supervisors
  • Improve response times when maintenance is required on assets in the field, reduce asset downtime and customer disruption
  • Drive operational efficiencies in the maintenance and repair of its medical devices, improving field engineer productivity while reducing costs associated with travel and overtime
  • Empower over 350 field engineers by providing them with access to relevant knowledge and peer-to-peer collaboration tools in the field via their mobile devices
  • Improve accuracy of the data collected in the field and ensure that it gets recorded and shared across the organization properly

 Read the complete story here

Monday Nov 16, 2015

Webcast: Oracle Sales Cloud for Commercial Lines Insurance, Dec 14th

Join us on Monday, December 14, 2015 11:00am PST to learn how Oracle Sales Cloud for Commercial Lines Insurance can help you simultaneously…

  • Gather a complete picture of each agent’s “sales production"
  • Empower your Production Underwriters with robust analytics and meticulous task management
  • Enable Underwriting Managers to view the agency universe in detailed fashion
  • Collaborate with agents using Insurance quotation tool
  • Build stronger agent relationships through high-touch marketing automation
  • Foster loyalty through unparalleled product support

With the right tools, it’s possible. 

Details and registration here

Webcast: How Modern Communications Companies Spell Sales Success with Oracle Sales and CPQ, Nov 17th

Join us on Tuesday, November 17 11am PST for a 30’ webcast to learn how Oracle Sales Cloud for Communications and Oracle CPQ Cloud can help you…

  • Gain clarity of your prospects digital behavior for better qualification, solution targeting, and improved close rates
  • Provide a systematic “guided selling” approach to instill Sales best practices to improve sales productivity
  • Improve efficiency with streamlined quoting and expedited price and approval processes

With the right tools, your sales teams can over achieve in today’s challenging Comms sales environment.

Details and registration here

StepStone Cuts Quote-to-Order Time and Boosts Sales with CPQ

StepStone cuts Quote-to-Order time from 2 days to 20 minutes (!!!), boosts sales thanks to globally integrated pricing tool

Thanks to Oracle CPQ Cloud we have a unified pricing platform for our staff across three countries and for our Network partners. It’s fully integrated into our customer relationship management landscape, and it enables us to produce rapid and accurate quotes even for complex packages that combine job postings and database searches across several countries. What you see is what you sell, and what you sell is what you invoice—this is how it is happening for us now, saving valuable sales and management time, and enabling customers to instantly consume what they purchase. In addition, the detailed reporting enables us to analyze pricing, sales, and quote-to-order processes for continual improvement.” – Jan Heiremans, Group Chief Operation Officer, Managing Director Benelux, StepStone Group

Read StepStone story here

UK Special: Enigen event on Oracle Service Cloud and Oracle Policy Automation to optimize HR shared services

On Dec 3rd, 9am-1pm, at Oracle London City office (Moorgate, London, UK), join Enigen UK, Michele Martin-Taylor (Vice President HR People Services and HR Transformation at DHL Supply Chain) and Carmine Mancusi (Director Insight & Customer Strategy), for a free Breakfast and Lunch Seminar for HR Professionals.

Hear how developing and executing an HR Transformation Strategy has enabled DHL to standardize and consolidate HR Services,
plus the impacts and benefits to the business throughout their journey and the key milestones along the way.

Also Listen from Enigen how Oracle Service Cloud and Oracle Policy Automation can be leveraged for optimizing HR shared services 

To register, email events@enigen.co.uk

Oracle IoT Cloud Service webinar - November 18th, 9am PST

On November 18th, 9am PST, we invite you on an IoT webcast to better understand Oracle’s IoT strategy and a phased approach to ROI with the Oracle Internet of Things Cloud Service.

You will learn how to quickly build IoT applications, configure and monitor security policies, analyze massive amounts of data, and integrate with their business processes and applications.

This Webcast is part of a monthly series of Oracle Cloud Platform Webcasts, specifically for Partners - upcoming topics include "Data Management Services On Oracle Cloud" which will take place in December

Friday Nov 13, 2015

What Should Digital Transformation Mean To Your Business?

"Digital transformation is both an end result and an ongoing process.”  Read this article on Forbes describing the relationship between Digital Disruption and Transformation. Quick read.

Modern Customer Experience - London, February 2&3, The O2

Join us on February 2-3, 2016 at the Intercontinental London – The 02 – for a unique conference where industry thought leaders, market experts, business leaders, Oracle executives & customers will share strategies & tools to help customers accelerate their digital transformation.

The “Modern Customer Experience” will include in-depth and dynamic peer discussions, and executive-level networking opportunities that address specific customer challenges and opportunities. Highlights will include real-world solutions and customer best practices, executive and celebrity keynote sessions, breakout sessions, industry-leading partners, exhibits and networking opportunities.

See the detailed program and register here: Modern Customer Experience

Note: in parallel of Modern Customer Experience track, the following conferences will also take place:

NEW: Oracle Knowledge Advanced Cloud!

Oracle Knowledge Advanced is a new cloud solution within the Oracle Service Cloud that helps organizations deliver a better customer experience, while reducing overall customer support costs.

It offers advanced knowledge management functionality for both agents and self-service deployments. It is based on a combination of natural language processing, machine learning and flexible authoring technologies.

Read the news release and CMS Wire coverage to learn about the latest solution.


Wednesday Nov 11, 2015

New Oracle Service Cloud Policy Automation video

Take this three minute Oracle Service Cloud Policy Automation Solution Overview video to get a quick overview of Oracle Service Cloud Policy Automation solution and how it can help Policy Centric Organizations to improve their service to customers!

Save-the-date: Modern Service Experience Conference, Las Vegas, April 26-28th

Building on the successful CX event earlier this year, another exciting Modern Service Experience Conference is coming on April 26-28th, 2016, in Las Vegas!

Details coming soon! Watch this link

Oracle Service Cloud & OPA customer is recognized for "Next Generation Customer Experience."

Constellation Research awarded KP OnCall with the SuperNova Award in the "Next Generation Customer Experience" category!

Kaiser's clinical contact center expedited diagnosis with patient choice of channels, reduced costs and freed up nursing resources for more series symptoms with Oracle Service Cloud and Oracle Policy Automation!

Read & share the award winning story!

What's New - Oracle Commerce Cloud Webinar - Nov 17th, 17:30 CET

What's New - Oracle Commerce Cloud Webinar

The "What's New" session continues the knowledge sharing for Oracle Commerce Cloud, the new landmark eCommerce SaaS solution. Oracle Commerce Cloud features the latest commerce technology and is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.

Please Join Oracle Commerce Product Management as they share an overview of the latest release of Oracle Commerce Cloud as well as the roadmap for early 2016. For the newest release, they will dig into new functionality including the Assisted Selling Application, Agent Console enhancements, widget stacking, custom profiles, expanded payment gateways, order review capabilities, social wish lists and a lot more….

Join this session if you are interested in developing a deeper understanding of the next game change in eCommerce.

Nov 17, 2015 - 11:30 AM - 1:30 PM EDT (17:30 CET)

Register now!

Reminder: Oracle Service Cloud Product Release November Update - Nov 13th, 10am GMT

Reminder: join us for our quarterly Oracle Service Cloud Product Release update as we look to cover some of the new features and functionality you can expect to see. Join us on November 13th at 10am-11.30am GMT (11am-12:30am CET).

This technical session is aimed at our partner organizations Presales and Delivery teams working with Oracle Service Cloud.

Register now! 

Monday Nov 09, 2015

The 9 Levers You Can Pull to Grow Your B2B E-Commerce Business

The B2B market place is ripe for innovation. Now more than ever B2B sellers capabilities are misaligned with B2B buyers expectations. If, according to Frost and Sullivan, the online B2B market actually reaches $6.7 trillion dollars by 2020 then B2B sellers can expect both more opportunity to differentiate themselves and more competition. The companies who can pull these 9 levers most effectively will position themselves to capture more market share and succeed financially.

Find out More... on the 9 levers and how to address them with Oracle



« November 2015