Wednesday Jan 27, 2016

New! Oracle University Learning Subscriptions for partners

Oracle University Learning Subscriptions give 24/7 access and address the needs for training at anytime and anywhere.

NEW: Partner Learning Subscription

This exclusive training for Oracle Partners is designed to keep you up-to-date on Oracle technologies, and to assist you in achieving your specialization goals. The Subscription provides you with unlimited access to:

  • OPN Boot Camp training courses made available in a Training On Demand format.
  • Oracle Cloud Platform as a Service (PaaS) training videos and demos to build technical expertise in the fastest-growing segment of the Cloud market
  • Recorded event sessions from major events including Oracle OpenWorld and Oracle Partner Summits
  • New product release and new features training videos to keep their skills current
  • One free exam voucher is included that can be used for Implementation Specialist exams.

Learn more: education.oracle.com/partnerlearning and watch this video

Cloud Learning Subscriptions:

Each subscription delivers a defined set of training for individual Oracle Cloud applications and for Platform As A Service. The content is relevant to the job roles associated with the Oracle Cloud (including end users) and the training spans the entire lifecycle of the applications or platform service to ensure the journey to the Oracle Cloud is complete with the information and efficiency they need to be successful.

Learn more: education.oracle.com/cloud and watch this video

Unlimited Learning Subscription:

Large Partners will be looking for a solution for many staff working within their Oracle practice. For these we recommend the Oracle Unlimited Learning Subscription; each user gets unlimited access to:

  • All Oracle Training On Demand video courses for in-depth product training
  • All Oracle Learning Streams for continuous learning
  • All Oracle Cloud Learning Subscriptions as described above
  • Live learning support from instructors
  • Dedicated labs for hands-on practice
  • Monthly progress reporting

Learn more: education.oracle.com/unlimited and watch this video

Tuesday Jan 26, 2016

Hawaiian Telcom using Oracle Service Cloud with help from Accenture

Accenture helped Hawaiian Telcom complete the first phase of a transformational project to support future growth. The Oracle Service Cloud deployment unifies access to customer details, orders, billing and facilities.

“We are pleased with the increased efficiency that the unified view has afforded to our customer service representatives and field technicians,” said Kevin Paul, senior vice president technology for Hawaiian Telcom.

Hawaiian Telcom’s goal is to cohesively assess and implement contact center and web self service capabilities at a speed that supports their dynamic business.

Read the press release!

Oracle Service Cloud & IoT @ Mobile World Congress

Oracle Service Cloud Product Management will demo integration to Oracle Internet of Things (IoT) Cloud Service at the Mobile World Congress next month in Barcelona.

The Service Cloud demo and Product Management team are located only at the Samsung Enterprise booth in Hall #6 (not in the main Oracle booth in Hall #3.)

Invite your customers to see the demo and meet with Service Cloud Product Management to learn more about how Oracle supports the customer service opportunities with IoT.

Monday Jan 25, 2016

Factors Driving SaaS Commerce Growth in 2016

Retailers and ecommerce leaders know customers now have more options as to where, when, and how they interact with brands. In 2016, businesses know they can't be sedentary with their marketing and ecommerce operations:

  • 27% of companies say technology bottlenecks slow implementation of website updates and revenue-generating campaigns.
  • Ecommerce operations are more complex than ever. Retailers often operate in an average of seven languages and in more than 100 geographies.
  • Digital competition has also increased, with tens of millions of retail websites globally, growing every year.
  • 47% of companies have difficulty delivering an integrated experience.
Read the full article here

New Cloud Platform Partner Community Group

Have you seen the NEW one-stop-shop for information on Oracle's Cloud Platform Services? Resources include sales plays, customer success stories, webcasts, pricing details, analyst reports, marketing opportunities, training events, the latest feature updates and much more.

Visit the group and request your OPN partner-only access!

Friday Jan 22, 2016

Oracle Demo Environments for OPN partners

Oracle has recently made it easier for our Partners to get access to fully configured Demonstration Environments for many of our Solutions at no cost to Partners. These can be used to try out / train yourselves on the Sandbox training environments or to prepare and deliver your customer demos.

If you are a Gold or above Partner all you need to do is to sign the “Demonstration Services Addendum” on the Oracle Partner Store and you have the access to:

  • the latest Oracle Product Versions
  • configured environments including Demo Data / Demo Scripts
  • try out some functionality on a Training Environment

In addition, on completion of Sales and Presales Exams you will be able to access

  • private dedicated configured environments which you can adapt to your Prospects needs for your Sales Opportunity

More details on the Offer and the exact process to follow to get access can be found in the attached PDF.

If you would like your company to get access please ask your inhouse Oracle relationship person to request the access via this Demo Addendum Landing pad

Do not hesitate to contact the Partner Business Center for help in signing the Addendum.

Thursday Jan 21, 2016

Oracle Sales Cloud Customer Reference Forum - February 4th - KEC International

Join us for another Oracle Customer Reference Forum on February 4, 2016. Mr. Sudip Mazumder, Head of IT – EPC, International Business and Corporate Functions, will talk about the company’s need to standardize its sales processes across the globe and its desire for better insight for upsell and cross-sell opportunities. He will explain how KEC is implementing Oracle Sales Cloud integrated to Oracle JD Edwards to get a full 360-degree view of its customers.

KEC International Limited is India’s second largest manufacturer of electric power transmission towers and one of the largest Power Transmission Engineering, Procurement and Construction companies in the world.

Register now to attend the live forum on Thursday, February 4, 2016, at 2:30 p.m. IST and learn more about KEC International’s experience with Oracle Sales Cloud and Oracle JD Edwards.

Ask the Experts for Service Cloud Customers - January 27th

The next session of webinar series from Product Development for install base customers on Bridging Knowledge Gaps will take place on January 27th.

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Bridging Knowledge Gaps with Jeff Elser from Product Management, on Wed., Jan 27 @ 8AM PT/11AM EST/1500 UK/1600 CET. Hear Jeff discuss tools to identify and close knowledge gaps.

Here is the link for registration and session details to be shared with your OSC customers.

Monday Jan 18, 2016

Five Tips to Improve Sales Performance

Authored by Joe Fuster, Global Head of CX for Oracle, this brief provides thought leadership based on real world experience and current sales research from sources including CSO Insights, Aberdeen, and more.

  • Align Strategies
  • Simplify Activities and Processes
  • Analyze Performance
  • Collaborate with the Sales Team
  • Gamify Performance Dashboard

Executive Brief: 5 Tips to Improve Sales Performance

Thursday Jan 14, 2016

Oracle Sales Cloud Customer Reference Forum - January 27: Laser Technology

Join us for an Oracle Customer Reference Forum on January 27, 2016. Roosevelt Rogers, Executive Vice President of Laser Technology will talk about why the company used Oracle Sales and Marketing Clouds to formalize their sales process with predictability and accountability. Laser Technology’s environment is one where trade shows, regional events, and web leads represent the primary sales funnel; therefore, the need to nurture and educate before and after the sales cycle is critical.

Register now to attend the live forum on Wednesday, January 27, 2016, at 8:00 a.m. PST (5pm CET) and learn more about Laser Technology’s experience with Oracle Sales Cloud.

Wednesday Jan 13, 2016

Video: Oracle CPQ Cloud in action at Dubai WTC!

In this 3' video, see how Dubai WTC is using Oracle CPQ Cloud to optimize its entire quote-to-deliver process. This is a great example of how Oracle CPQ Cloud can reduce cost AND boost customer experience.

Nestlé Special T wins the Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project

Nestlé Special. T won the Customer Focus Golden Headset Award 2015 with its Oracle Service Cloud based project.

"With the implementation of Oracle cloud solution, we were able to achieve a clear picture of the brand experience of our members. All customer service tools have been integrated into a system, without limiting ourselves for the future. To achieve greater efficiency and automation budget terms and a greater customer focus, we have all areas integrated into our new CRM solution, "says Pascal Monnier (Nestlé Special. T). 

"The team has learned from big brother Nespresso yet found its own, uncompromising client-focused Customer Service on its feet. You can feel the people and you can feel the passion with which make the tea specialists Special.T from tea drinkers tea enthusiasts. 

Read the Special.T customer success story

Read the CMM Award report (German)

Oracle Commerce Cloud Workshop - 04-Feb-2016 – Geneva (Switzerland)

Join us in Geneva (Switzerland) on February 4th for a one day - free of charge - session dedicated to the new Oracle Commerce Cloud solution. The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track) running in parallel.

The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud.

The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to upsell Commerce Cloud.

4th February (9:00 AM - 5:30 PM), Oracle Office Geneva (WTC II, 29 route de Pre-Bois, Geneva 1215)

Agenda and registration here

Monday Jan 11, 2016

Ricoh reduced overall maintenance costs by 40% with Oracle Service Cloud!

“With Oracle Service Cloud, we gained an integrated knowledge- management platform to ensure consistent and up-to-date frequently-asked-questions content, enabling us to manage content more efficiently and cut overall maintenance costs by 40%.” – say Eiji Shinohara, General Manager, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

“Not only would Oracle Service Cloud help us to reduce deployment and maintenance costs, as compared to on-premises solutions, its proven success with Ricoh’s overseas group companies also gave us confidence that we could easily roll out the solution in Japan and support future global implementation,” said Tetsuji Sakai, specialist, System Development Section 1, Sales and Service Process Transformation Department, Business Process Transformation, Corporate Division, Ricoh Company, Ltd.

Read the complete Ricoh success story with Oracle Service Cloud here

LAST MINUTE: CX Cloud for Siebel Customers Webcast - Monday January 11th, 8pm CET

Join George Jacob (GVP, Siebel & OPA) and others talk about the latest developments for Siebel CRM and specifically how customers can use Cloud CX applications in harmony to transform their business.

Customer webinar on  Monday January 11th, 8pm CET - details and registrations here

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