Friday Jul 01, 2016

New! Sales Cloud - Implementation exam practice test available

We offer additional support for Sales Cloud exam candidates : 20 question online assessment is a practice online test for partners interested in getting certified as Oracle Sales Cloud 2016 Implementation Specialists or Oracle Incentive Compensation Cloud 2016 Implementation Specialist. This practice is meant to familiarize candidates with the type of question used during the exam and includes questions from the Guided Learning Path you have just went through.

Check it here:

Thursday Jun 30, 2016

EMEA Partners Customer Experience Sales Plays: Engage at the Edge - Monday July 18th, 10am-11:30am CET

In FY17, we are introducing Customer Experience (CX) Sales Plays, a new way for partners to engage with the Oracle broad portfolio of market leading CX Cloud solutions.

CX Sales Plays are an innovative one-stop-shop for partners to access all the key elements that will help them successfully position and sell Oracle CX Cloud solutions – combined with their own expertise - in a perfect alignment with the hottest market business opportunities.

Delivered in an easy-to-use format, CX Sales Plays resonate with customer’s expectations and cover a variety of business cases such as Engage at the Edge, New Performance Culture, High Margin Selling, Data driven Marketing, etc.

Join us on Monday July 18th, 10am CET to discover the first of a series: Engage at the Edge, a combo of Oracle Cloud products that are addressing the challenges of customer service in the always-on economy. During the 90’ webinar, you will hear about:

  • The business challenge
  • The Oracle value proposition
  • Your Business opportunity
  • Oracle Resources to support you
  • Q&A’s

Details and registration here

The Cloud's underappreciated advantages

In a recent Forbes article, Oracle’s Reggie Bradford, SVP of product development shared great tips about convincing customers to leave their on-premises apps and move to the cloud. There's more than the speed, agility, flexibility, and cost savings of the cloud…

Global Oracle SaaS, PaaS and IaaS Implementation Workshop Schedule for Partners

Visit and bookmark the Global Oracle SaaS, PaaS and IaaS Implementation Workshop Schedule for Partners web page which is your one-stop-shop for all information and scheduled dates related to those partner workshops!

Implementation workshops are covering Sales Cloud, Service Cloud, plus a number of PaaS and IaaS products. They are free of charge for OPN members, are delivered either in-class and/or remote and include a mix of tuition (web presentations) and hands on exercises. 

Visit the full list of offerings here

Wednesday Jun 29, 2016

Internet of Things & Oracle Service Cloud

The Internet of Things (IoT) changes everything! New blog entry introduces IoT and changes to service experience.

Oracle Product Management Shon Wedde leads Oracle Service Cloud's vision and application of Internet of Things (IoT) Enabled Service. In his recent blog, Shon provides some background on IoT, how it changes Service and how Oracle enables the inevitable transformation.

Read and share this blog and watch the Oracle IoT video

Tuesday Jun 28, 2016

Oracle Cloud wins around the World

The cloud is indeed everywhere. Check out this specialCloud Worldwideedition of Profit magazine and flip through the collection of Oracle Cloud customer stories to get a sense of the depth and scale of Oracle’s cloud business.

Thursday Jun 23, 2016

Ask the Experts for Service Cloud Customers - June 29

Oracle Service Cloud Ask the Experts webinar series provides customers with access to subject matter experts and product tips, tricks, how-tos, and best practices.

Next Session: Desktop Extensibility Frameworks: .NET and Browser Agent Desktop with Josh Bowcott from Product Management, on Wed., June 29 @ 1600 UK/1700 CET.

Details and registration

Oracle Eloqua Implementation Bootcamp for Partners Paris, July 11-13

Oracle Eloqua Marketing Cloud Service delivers marketing automation and revenue performance management software that ensures every component of marketing works harder and more efficiently to drive revenue. Oracle Eloqua's modern marketing cloud automates complex marketing processes across multiple channels, to target and nurture prospects, and to deliver highly qualified leads at a lower cost to the sales teams.

This Bootcamp is highly recommended for anyone new to Eloqua and looking to get up to speed on the implementation and integration of the platform. Identify your best functional implementers and send them to join us for this fantastic, hands-on training.

Details and registration here!

Wednesday Jun 22, 2016

Dr Pepper turns Social and Data Cloud into sales ROI

Dr Pepper Snapple Group knows Dr Pepper drinkers are passionate. They also found that fans of the brand’s social channels buy more and buy more often. The company’s campaigns using Oracle Social and Data Clouds produced sparkling results including 15M new FB followers, a 300% ROI, and a 1.5% bump in sales. Find details in this CGT article or this case study on o.com.

Pella Improves First Contact Resolution with Oracle Service Cloud

This new story on Forbes.com highlights Pella's implementation of Oracle Service Cloud in their contact center and out in the field to improve first-call resolution rates, analyze service issues and expand service offerings.

Read the new Forbes.com story and watch the success video

Oracle Service Cloud Vision by Jeff Wartgow

At the Modern Service Experience 2016 Event in Las Vegas, Jeff Wartgow, Oracle Service Cloud Product Management, presented a lively overview of the customer service market and technology and how the Oracle Service Cloud team will continue to help drive the evolution of service.

Jeff has created a blog entry to summarize his key points around Organic Channels, Knowledge-Driven Service and Everything-as-a-Service.

Friday Jun 17, 2016

Video: Travel Republic boosts customer engagement 100% with Oracle Marketing Cloud

Travel Republic uses Oracle Marketing Cloud to boost engagement 100% and create an improved customer experience using data to inform email campaigns while adding value by personally serving millions of customers at this UK online travel company.

Watch the new video here

Pella improves first contact resolution & avoids truck rolls thanks to Service Cloud

Look at this updated Forbes.com story available on Pella's deployment of Oracle Service Cloud to quickly shift to demands and changes in the market.

Read and share the story!

Wednesday Jun 15, 2016

Schneider solves business pains with Oracle CPQ Cloud

Between 2004 and 2014 Schneider Electric acquired 130 companies. The result was an extremely complex IT to support Sales processes: 109 instances of ERP to integrate. It came to a point where, whilst providing the best products on the market, distributors considered doing business with Schneider too complicated. 

Schneider has put the complexity behind with Oracle CPQ Cloud. With consistent pricing across product portfolio, Schneider has significantly decreased the time to process orders. Realizing the benefits of the solution, Schneider is now planning to extend Oracle CPQ Cloud to commerce as well as it's extended network of partners and distributors. As we look forward to work with Schneider to enhance their experience, please feel free to share the success story with your prospects and customers.

Watch Schneider Customer Success video here and visit Oracle CPQ Cloud- Spotlight for more CPQ Cloud information and success stories

Tuesday Jun 14, 2016

EMEA Partner Webinar : Introduction to Commerce Cloud - July 5th, 4pm CET

For a limited number of Oracle EMEA partners, we are organizing an introduction to Commerce Cloud webinar, which will also be featuring a short demo, a look to live customer sites and a Q&A's session. 

This event is taking place on Tuesday July 5th, from 4 to 5pm CET.

If you would like to attend this event, please send an eMail to richard.lefebvre@oracle.com

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