Oracle Service and Field Service Cloud PartnerLab is a 2 days, free-of-charge, instructor led, hands-on workshop, designed to
enable new and existing partners with the product knowledge, market knowledge
and selling strategies to help them achieve their revenue targets.
PartnerLab will cover two components of Oracle’s Service Cloud offering:
Oracle Service Cloud ( Formerly RightNow), a powerful SaaS
suite enabling organisations to manage their customer service. Service Cloud
helps companies deliver great customer experience throughout the customer
journey and across all interaction channels. Socially enable your enterprise,
empower mobile access anywhere, and apply learned insights from actionable
data, all with the speed and agility of the Cloud. The suite includes contact
centre management, knowledge management, web customer service, policy
automation and customer outreach. Service Cloud helps businesses transform
customer relationships into loyal brand advocates.
Oracle Field Service Cloud ( Formerly TOA), a new flexible and
scalable SaaS solution that extends the Oracle Service Cloud into the field.
The basic premise of the solution is to enhace Customer Service Levels and
Drive Operational efficiency - no matter how complex the organizarion.
Automate, then optimize the entire service process - from customer incident
through service delivery and feedback, while simplifying IT management and
reducing costs.Dates and location : 23rd
- 24th February, 2016
, Oracle Madrid
What we will cover:
Oracle Field Service Cloud PartnerLab was created to enable partners with the
selling tools required to present solutions to their clients with a basis of
understanding of the solution value proposition, its features and the market.
The PartnerLab will cover a wide range of topics to give each student a basis
of understanding of the product with some basic hands-on exercises. Each
student will learn the key points in each topic area, and will learn how the
product should be positioned in various situations.
the end of the training each student should be able to articulate several key
points including (but not limited to) value proposition, strengths of the
product, key markets, etc.
Go-to-Market Topics covered
in this PartnerLab:
- Target Markets and Opportunity Qualification
- Customer value delivered, and value to partners
- Solution Components, Features and Benefits
- Hands-on Demo Session
- Partner Enablement Resources
training is targeted for Partners. Any sales, pre-sales, practice leads, and
consultants are welcome, particularly those with interest in Mobile Workforce