Monday May 30, 2016

Forbes article featuring T-Mobile Netherlands' Oracle Service Cloud project implemented by The Knowledgebase Company

In this Forbes article, read how T-Mobile Netherlands learned from a PR crisis and became a smarter company with the power of Oracle Service Cloud and the support of our Dutch partner The Knowledgebase Company (TKC).

Accelerate your Cloud business with the "Marketing Essentials for Partners"

As part of your OPN membership, you have access to new and improved marketing tools for your own managed campaigns.

These essential tools are bundled into Marketing Kits for both Oracle Cloud and On-Premises solutions. Each kit provides resources such as Partner Guidance Documents, eBlasts, Copy Blocks, Datasheets, and Whitepapers – all designed to help Oracle partners sell more, faster.

View this short video to see how the new marketing tools help drive more Oracle sales.

Thursday May 26, 2016

Video: Soletanche Bachy uses Oracle Sales Cloud for better insight

Soletanche Bachy (France), a group formed by different companies and sales teams, needed to store their business information in one single platform and Oracle Sales Cloud helped them achieve it. 

Watch the video here

Tuesday May 24, 2016

New! Oracle Service Cloud: Knowledge Advanced (KA) Partner Workshop - Utrecht (NL), July 5-7 or London (UK), July 12-14

Oracle Knowledge Advanced (KA) is the Knowledge Management option you can specify and implement for Oracle Service Cloud opportunities, in which customers need to federate multiple knowledge sources through a single search experience.

Knowledge Advance provides their knowledge contributors and administrators with: a robust authoring tool with version control, flexible templating and powerful content management features for managing workflow. It offers easy to use search optimization tools for honing search query precision and detailed analytics for measuring KM program effectiveness and efficiencies.

Join us for 2.5 days in Utrecht (July 5-7) or London (July 12-14)  to learn the essential details about Knowledge Advanced.

At the end of this course, attendees will:

  • Understand KA current capabilities and its near-term roadmap
  • Know how the Controlled Availability process for KA works
  • Be familiar with positioning and pricing a Knowledge Advanced opportunity
  • Increase their awareness of how Knowledge Advanced integrates with other OSC offerings
  • Understand the scope and mechanics of a strong initial and follow-on custom KA demo for customers and prospects
  • Understand KA product provisioning, including architecture and order doc details
  • Have a deep dive on KA features and capabilities
  • Have reviewed technical details of KA REST APIs and connector code for non-Oracle CRM apps
  • Have experienced the implementation design process

This event is offered FREE of charge to selected Oracle Partners!

We are offering 2 sessions of 2.5 days each: 

  • July 5 (starting at 1pm) -> July 7 (ending at 5pm), 2016 - Utrecht (NL), Oracle Office, Hertogswetering 163-167, 3543 AS Utrecht - Register here
  • July 12 (starting at 1pm) -> July 14 (ending at 5pm), 2016 - London (UK), Oracle City Office, One South Place, Moorgate Register here



ReachLocal Moves to the Cloud with Oracle

ReachLocal Moves to the Cloud to Manage the Compensation Needs of Complex Global Sales Organization and Boost Competitive Edge

Headquartered in California, the company has operations in North America, Latin America, Asia-Pacific, and Europe.

“Oracle Incentive Compensation enables us to quickly deploy sales plans that are aligned with our business objectives. Oracle’s cloud application helps us drive the behavior of our sales organization to achieve those goals.” – Richard Kadeg, Vice President, Financial Systems, ReachLocal, Inc.

Read more about their Oracle Incentive Compensation project here

Thursday May 19, 2016

Oracle Sales Cloud free implementation workshops: new offers!

We are happy to offer more Oracle Sales Cloud free implementation workshops sessions' dates and locations for EMEA partners:

Sales Cloud implementation workshops

· 6th - 10th June, 2016 - Remote participation only

· 10th - 14th October, 2016 – Germany in class or remote participation

Business Intelligence in Cloud Applications

· 27th - 29th June, 2016 - UK in class only

· 29th - 31st August, 2016 - Belgium in class or remote

· 31st October - 2nd November, 2016 - Remote participation only

If you would like more details, or if you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or contact richard.lefebvre@oracle.com.

Oracle Service Cloud free implementation workshops: new offers!

We are happy to offer more Oracle Service Cloud free implementation workshops sessions' dates and locations for EMEA partners.

Functional workshops

· 6th - 10th, June, 2016 – Remote participation only

· 24th - 28th October, 2016 – Remote participation only

Technical workshops

· 29th August - 2nd September, 2016 – Remote participation only

If you would like more details, or if you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or send an eMail to richard.lefebvre@oracle.com

Oracle PaaS and IaaS free implementation workshops for partners: new offers!

Infrastructure as a Service (IaaS): run and manage IaaS and PaaS Workshop (5 days, remote participation only)

· 2016 Session dates: 20th - 24th June, 18th - 22nd July, 12th - 16th September, 10th - 14th October, 7th - 11th November.

Oracle Business Intelligence Cloud Service (4 days, remote participation only)

· 2016 sessions: 30th May - 2nd June, 20th - 23rd June, 15th - 18th August, 12th - 15th September, 10th - 13th October, 14th - 17th November, 12th - 15th December.

Collaboration (Oracle Process Cloud Service and Oracle Document Cloud Service) workshops (3 days, remote participation only)

· 2016 sessions: 18th - 20th July

Development (Oracle Java Cloud Service, Oracle Java Cloud Service - SaaS Extension, Oracle Developer Cloud Service workshops, Oracle Mobile Cloud Service) workshops (5 days, remote participation only)

· 2016 sessions: 30th May - 3rd June, 13th - 17th June, 11th - 15th July, 12th - 16th September, 10th - 14th October, 7th - 11th November, 5th - 9th December.

Integration (Oracle Integration Cloud Service) workshops (2 days, onsite or remote participation)

· Onsite session: 6th - 7th June, 2016 – UK or remote participation

· 2016 Remote sessions only: 18th - 19th July, 1st - 2nd August, 19th - 20th September, 17th - 18th October, 14th - 15th November, 12th - 13th December.

For a detailed agenda, a list of prerequisites or if you are interested to join any of these sessions, please contact your local Oracle A&C Partner Enablement Manager or send an eMail to richard.lefebvre@oracle.com

Tuesday May 17, 2016

New Oracle Service Cloud Customer Videos: Nestlé

In these two new videos, Special.T by Nestlé discusses improved experiences with Oracle Service Cloud:

Premium CX for Special.T by Nestlé with Oracle Service Cloud
See how specialty tea brand Special.T by Nestlé leverages Oracle Service Cloud to deliver premium customer experiences over all channels and how it empowers tea experts in the contact center with intuitive tools and consistent data.

Special.T by Nestlé Integrates Oracle Service Cloud

Special.T by Nestlé explains how the business quickly deployed a multichannel customer service platform integrated with back-end systems and why Oracle Service Cloud allows them to focus on getting business processes right.

Onboarding Oracle Social Cloud (SRM) with Orca Social

Are you struggling to close your Social Cloud deals, because you don’t have a good answer for the customer on what will happen after they sign? Did you have customers not re-newing as they haven’t been getting any value from the system? Yes? Well, read on.

Oracle has a long lasting tenure in the market as a trusted partner for technology solutions. Constantly innovating, Oracle did join the social media bandwagon and created a solid product offering for enterprises in need of a social relationship management platform. Big brand names like Lego, General Motors or NBC Sports have decided to bet on Oracle Social as their technical foundation.

However, success in social media is not only down to a solid platform. It is the combination of people with the right mind set towards social, guided by a well thought-through strategy and processes, underpinned by a reliable technology platform.

Oracle provides the platform; Orca Social helps your customer align it with processes and people. The players behind Orca Social know the Oracle platform inside out thanks to their former employment at Oracle and their experience as an Oracle Social Cloud customer. Given this background, our social DNA and our start­ up agility we feel comfortable enough to guarantee your customer’s success.

Oracle Social Cloud customers like TomTom and Wessex Water – find our customer success story here – have already worked with Orca Social to set up the platform, train key users and start driving real value for their organisations.

In the Orca Social Kick-Start Package for Oracle Social Cloud you’ll find out how exactly Orca Social can help you close more business and improve renewal rates.

Oracle Accelerated Buying Experience

The Oracle Accelerated Buying Experience is one initiative on which Oracle is focused as part of an overarching transformation into the leading Cloud vendor.

The Accelerated Buying Experience makes purchasing simple and fast. Customers may now effortlessly purchase our cloud services with the click of a button. Through the use of our SaaS applications, including Sales, Service and Configure-Price-Quote (CPQ) Clouds, we can now complete orders significantly faster than anyone else in the Cloud. The result is less time processing transactions and more time focusing on meeting the needs of our customers.

Find out more about the Oracle Accelerated Buying Experience by reading this Q&A with Doug Kehring, EVP and Chief of Staff.

Oracle Service Cloud May 2016 release is now Generally Available (GA)

With the May 2016 release of Oracle Service Cloud, you have access to new and enhanced functionality in Web Customer Service, Contact Center, Knowledge Advanced, Policy Automation, and Agent Browser User Interface.

Industry-leading Policy Automation continues to offer new features that enable organizations to automate complex service requests. Capabilities included in this release enable omni-channel interviews and expand interview experiences.

For complete May 2016 release details, please see the below resources.

Former Tutorial versions are also available on YouTube

May 2016 Documentation Overview

Centralized release resources on the Oracle Service Cloud Community

 

Friday May 13, 2016

Capgemini’s Digital Customer Experience (DCX) coupled to Oracle CX Cloud leads to customer successes

Capgemini’s leading Digital Customer Experience (DCX) proposition is a proven approach to delivering transformational Customer Experience programmes.  With their unique collaboration with Massachusetts Institute of Technology (MIT), Capgemini understand how to apply digital transformation, no matter what business your customer is in.

Based on the Oracle CX Cloud portfolio, including Sales, Service and Marketing, plus Analytics capabilities; Capgemini understand how to integrate back-office solutions to digitally enable customer experiences and internal employee ways of working.  A leading UK postal services organisation and one of the world’s best known Scandinavian furniture \ home accessory retailers are already reaping the business benefits of their approach.

Capgemini’s consulting teams work with clients to understand (and sometimes redefine) business imperatives, B2B and B2C journeys.  Their Oracle delivery approach is called iUnify, which was created specifically for Oracle based implementations.

Capgemini understand that ‘add-on’ or loosely coupled CX implementations rarely deliver against business expectations.  Capgemini design customer experience from the outside-in and go deep into business \ operational processes leading to a truly transformational outcome.

Take a look at their Oracle Open World key note presentation by Didier Bonnet to learn more. The slides are also available hereAnd for more information, contact James Speer @ Capgemini.

Tuesday May 10, 2016

Do this one thing and your customer admins will LOVE you forever!

Hear from a long-time customer and super-administrator Kyle Snay as he demos a tip for configuring your admin navigation set within Oracle Service Cloud.

Share his tip with your customers’ administrators and save them time and stress with having to dig to find different configuration settings.

Read the customer guest blog post and log into the Community and subscribe to the "Customer Success Blog" to receive email notifications of future blog posts.

Oracle Sales Cloud Release 11 : what's New?

Check the Oracle Sales Cloud Release 11 What's New microsite!

This guide outlines the information you need to know about new or improved functionality available in Oracle Cloud Release 11. Each section includes a brief description of the feature, the steps you need to take to enable or begin using the feature, any tips or considerations that you should keep in mind, and the resources available to help you.

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