Thursday Oct 01, 2015

Hear former Vodafone CEO Stephen Brewer on how to improve Customer Experience (CX): Webinar with BPI On Demand (UK wit)h

How to Drive Down Customer Churn? Hear from former Vodafone CEO Stephen Brewer on how to improve Customer Experience (CX) on a webinar organized by Oracle top partner BPI On Demand (UK) !

With today's Customer being more and more fickle, coupled with the ease of changing telecoms providers, Stephen was challenged by Comms Dealer to share how the Internet of Things, Social Media, Cloud, Mobility and CX are changing the way we interact with our customers, and how you can use this to drive down customer churn and grow revenue.

Topics Covered:

  • Is your CRM Helping you keep Customers?
  • Understanding your Customer Journey
  • Improving Customer-driven Insight
  • Cloud CRM for Sales, Marketing or Service
  • Oracle Cloud CX and BPI On Demand helping you drive down Churn

Register for this VIP Webinar and enter the free prize draw for a chance to win a free driving day at Silverstone with a Top Gear Test Driver!

3rd November, 2015, 10:00 - 11:15am GMT

Register Now!

Wednesday Sep 30, 2015

Oracle Field Service Cloud Service Implementation Bootcamp - Paris, Oct 26-30th

The Oracle Field Service Cloud Service Implementation Boot camp is designed to enable new and existing partners with the product knowledge and training required to provide implementation services with the product knowledge, and strategies to help facilitate successful implementations.

Oct 26 - 30, 2015, Oracle Office Colombes Portes Defense 15, Boulevard Charles de Gaulle, Colombes CEDEX 92715, France

Learn to:

  • What is Field Service Management (FSM)?
  • Understand the unique differentiators of the OFSC FSM platform
  • In depth understanding of all the modules available on the OFSC platform with real life scenarios.
  • In depth understanding of the OFCS entities
  • Able to Configure the OFCS Platform for a new project:
    • Statistic Parameters
    • Business Rules
    • Glossary
    • Display Settings
    • Actions & Properties
    • Resource / Activity / Inventory / user types
    • Screen configurations

This event is offered FREE of charge to selected Oracle Partners. Places are restricted to 2 sales individuals per partner and will be allocated on a first come, first served basis.

Register here

OAUX Exchange event during OpenWorld 2015

Registration is now open for the OAUX (Oracle Applications User eXperience) Exchange event during OpenWorld 2015!

What is the future of the Oracle Applications UX really like? The OAUX team is providing a daylong, demo-intensive networking event at Oracle OpenWorld 2015 to show you what the results of Oracle's UX strategy will look like.

User experience is a key differentiator for the Oracle Applications Cloud, and Oracle is investing heavily in its future. Come see what our recently released and near-release user experiences look like, and check out our research and development user experience concepts, then let us know what you think. These experience experiments for the modern user will delve even deeper into the OAUX team’s guiding principles of simplicity, mobility, and extensibility and come from many different product areas. This is cutting-edge stuff, folks. And, since we know you're worn out from these long, interactive days, this event will also feature refreshments.

If you are attending Oracle Open World, register here

Oracle Service Cloud September 2015 Newsletter

Interested in the Customer Service market and opportunities? The Oracle Service Cloud September 2015 newsletter is here for you!

Highlights of this issue include great articles on Community Self-Service, Video Chat and Knowledge Management.

Read it here

Friday Sep 25, 2015

NEW! Oracle Customer Experience Cloud for Midsize

To help midsize organizations simplify complexity, grow faster, differentiate from competitors, and better serve their customers, Oracle announced Oracle Applications Cloud for midsize companies. It spans critical business functions and includes Customer Experience (CX) for Midsize, Enterprise Resource Planning (ERP) for Midsize, and Human Capital Management (HCM) for Midsize. The new software-as-a-service (SaaS) offerings deliver a consistent user experience, single version of the corporate truth, and are simple to deploy, secure, and intuitive. They enable midsize organizations to adopt modern best practices, increase business agility, reduce complexity and costs, and succeed in a digital world.

Oracle Customer Experience Cloud for Midsize

This new offering empowers midsize organizations to differentiate themselves throughout the customer engagement lifecycle and maintain long-lasting and rewarding customer relationships, transforming interactions with their end customers. Oracle Customer Experience for Midsize enables data sharing and alignment between functions to better serve customers leveraging best-in-class sales, marketing, and customer service capabilities in a simple-to-use, integrated cloud platform.

Read the press release here and stay tuned for an EMEA partners announcement webinar to come...

Italy Special: Oracle Commerce Cloud Workshop, Milan, October 13th

Commerce Cloud, a new flexible and scalable SaaS solution built for the Oracle Public Cloud, adds a key new piece to the rich Oracle Customer Experience (CX) applications portfolio. Built with the latest commerce technology, Oracle Commerce Cloud is designed to ignite business innovation and rapid growth, while simplifying IT management and reducing costs.
Workshop Overview

The Oracle Commerce Cloud Workshop is split into two tracks (Technical Track and Business Track). The Technical Track is designed to enable partners with the product knowledge to start working and developing on their own dedicated instance of Commerce Cloud. The Business Track is designed to enable partners with the knowledge to build out a viable business model and the selling tools required to present the solution to their customer base to upsell Commerce Cloud.

The course will cover a wide range of topics to give each student a basis of understanding of the product with some basic hands-on exercises.

This workshop is free of charge for Oracle partners

Details and registration here

Oracle Eloqua Implementation Bootcamp for Partners, Utrecht (NL), 19-22 October, Munich (D) or 10-13 November2015

Oracle Eloqua Marketing Cloud Service delivers marketing automation and revenue performance management software that ensures every component of marketing works harder and more efficiently to drive revenue. Oracle Eloqua's modern marketing cloud automates complex marketing processes across multiple channels, to target and nurture prospects, and to deliver highly qualified leads at a lower cost to the sales teams.


Through pre-work (online) and course content (instructor led workshop) this bootcamp will give you the information and skills required to implement Oracle Eloqua Marketing Cloud Service. The content is intended to take you from the point of sale through to implementation completion and is targeted at a technical, implementation audience. We will cover:

  • Eloqua data model
  • Complete the initial configuration of an Eloqua database, including the implementation of website tracking scripts and form integration
  • Gather requirements, consult, configure and troubleshoot CRM Integration
  • Integrate Eloqua with third party systems, using data import/export, cloud connectors and cloud components (Eloqua Web Services API is not in the scope of this bootcamp)
  • Advanced filters for segmentation

Bootcamp is highly recommended for anyone new to Eloqua and looking to get up to speed on the implementation and integration of the platform. Identify your best functional implementers and send them to join us for this fantastic, hands-on training.

19-22 October, 2015, Oracle Corporation, Utrecht, Netherlands. Details and registration here

10-13 November, 2015, Oracle Corporation, Munich, Germany. Details and registration here

Thursday Sep 24, 2015

New Oracle Field Service Cloud Service Functional Implementation Boot Camp Available

We are pleased to announce you the availability of the Oracle Field Service Cloud Service Functional Implementation Boot Camp.  It was designed to enable you with the tools and methodologies required to implement Oracle Field Service Cloud Service solutions to clients with an advanced level of understanding of the technology, its features and its market preparedness.

At the end of these courses you will have the proper level of knowledge allowing you to take and pass the Oracle Field Service Cloud Service Essentials certification exam.

Fill in the form and request this new Boot Camp here

New Oracle RightNow Cloud Service 2016 Support Specialist Guided Learning Paths

Check out our new Oracle RightNow Cloud Service 2016 Support Specialist guided learning path! It is intended to provide you the required information needed to make use of support for Oracle RightNow Cloud Service applications releases.

There is also a new assessment associated with this learning path. It contains 40 questions and it allows you to test your level of knowledge learned from the Oracle RightNow Cloud Service 2016 Support Specialist courses.

Passing a >80% of this assessment makes you eligible to become an Oracle RightNow Cloud Service 2016 Support Specialist certificate. Take assessment now!

Oracle Sales Cloud Customer Success video's

  • Reference Forum: iBasis discussed its move from CRM On Demand to Oracle Sales Cloud (replay)
  • Customer Success Forum: interview with BoxFusion, Oracle Sales Cloud customer describes its success (June 2015), Andy Stevens, Delivery Director of BoxFusion Consulting, shared BoxFusion’s selection process for Oracle Sales Cloud, its implementation approach, and benefits derived from the application, as well as experiences from helping customers implement Oracle Sales Cloud
  • Customer Success Forum: interview with Atradius, Oracle Sales Cloud customer describes its success (August 2015), Sonja van Haasteren, Global Customer Experience Manager of Atradius Collections, talked about the company’s journey with Oracle CX products focused on Oracle Sales Cloud with Oracle Marketing Cloud and the path to expand with Oracle Data Cloud
  • Video: Avaya, Using Oracle Sales and Marketing Cloud Services, Oracle Integration, and Java Cloud Services; Avaya was able to extend existing services and projects a 30 percent reduction in costs over time
  • Video: BoxFusion, Andy Stevens, Delivery Director of BoxFusion, discusses the benefits of using Oracle Sales and Marketing Cloud integrated with Siebel
  • Video: CX Video Montage, reveals how Fastaff, General Motors, Convergys, T-Mobile, and Maritz are using Oracle CX Solutions to transform their businesses
  • Video: Hitachi, David Sheridan, VP U.S. Oracle CX Solutions, discusses how Oracle Marketing Cloud and Oracle Sales Cloud provide Hitachi Consulting with single workstream from lead to closure
  • Video: iBasis, Katherine Doe, Vice President with iBasis, describes how Oracle Sales Cloud lets the salesforce see customer information from anywhere for deep insight into leads and prospects, more collaboration, and better outcomes
  • Video: KEC, Suneel Aradhye, Group CIO, and Sudip Mazumder, Head of IT at KEC International Limited, discusses the benefits of using Oracle Sales Cloud
  • Video: Perficient, Tom Munley, General Manager Oracle Emerging Technologies, discusses how Oracle Sales Cloud with OBIEE helped implement a new quota management program and bring together a salesforce dispersed throughout the U.S.
  • Video: Robo Silicon, Balaji Jayashankar, Head of Sales and Marketing of Robo Silicon, the largest manufacturer of sand and construction aggregates in India, describes how Oracle Sales Cloud is helping reduce its business conversion lead time
  • Video: US Nursing, Cynthia Bynum, Director of Marketing, discusses how Oracle Sales, Marketing, and Social Clouds provided US Nursing the functionality and insight to place orders faster and recruit and assign nurses on assignment faster, which is critical to providing quality patient care throughout the United States
  • Video: YMCA, Silicon Valley YMCA CFO, Ed Barrantes, shares how Oracle ERP, EPM, and Sales Clouds will help double its subscriber base and achieve financial excellence

New Service Cloud customer success video's

Oracle Social Cloud in Q1: Expanded Twitter Partnership = Better Social Service

Oracle Social Cloud released several updates this past quarter, including capabilities that drive next-generation social customer service solutions via our enhanced Twitter data partnership and latest Oracle Social + Oracle Service Cloud integrations

Additionally, we delivered on our themes of social, global, and integration by expanding the social networks we support and our data access and capabilities―all designed to make social more integrated across all customer-facing applications to drive more informed business decisions and deliver better customer engagements and experiences

  • Social Investments
    • Enhanced usability of SRM’s Engage area and expanded customer care capabilities
    • Extended our social network support with the addition of Instagram and Weibo
    • Enhanced our Calendar experience by integrating Workflow into it
    • Added LinkedIn owned-channel analytics
    • Enhanced our Mobile app with LinkedIn publishing, draft posts, and image editing
    • Upgraded SRM’s Social Intelligence Center displays
    • Added several Listening analytics refinements
  • Global Resource
    • Added Keyword, NLP and LSA support for Vietnamese, Czech, as well as new Sentiment Analysis for Spanish, Japanese, Simplified Chinese
    • Expanded platform-wide UI internationalization to include Indonesian, Hindi, Malay, and Thai, and added support for publishing and responding on Sina Weibo
  • Product Integration
    • Strengthened SRM integration with Siebel by additional meta-data support for messages sent from SRM
    • Bolstered partnership with Responsys with integration between SRM Custom Audiences and the Responsys program feature

Refined Dynamic Link Tracking feature in collaboration with BlueKai to ensure that customers can realize proper attribution of the contribution that their social efforts are making to their overall marketing efforts

Wednesday Sep 23, 2015

How to Design Your Omnichannel Customer Engagement? Free webinar, Oct 7th, 6pm CET

Nearly 50% of the Fortune 500 companies change every decade. Why? They fail to stay relevant to customers.

Ovum Principal Analyst Jeremy Cox shows you how to stay ahead of customer needs by developing the ability to meaningfully engage through any channel. Cox and Oracle’s Stephen Fioretti will help you:

  • Assess your customer engagement maturity level
  • Accelerate your progress by leveraging others’ success
  • Adopt new social strategies and the Internet of Things

You will come away with next steps for advancing your omnichannel strategy!

Oct 7, 2015 - 5:00 PM UK / 6:00 PM CET

Register now

New Free Oracle Service Cloud implementation workshops format and dates

We are please to inform you of the change in Service Cloud implementation Workshops format which will now be conducted as 1 week Functional and, separately, 1 week Technical (i.e. no more as a 2 weeks Workshop). 

These Service Cloud Workshops are conducted as part of the FY16 EMEA Development-led PaaS/SaaS Enablement Program for the EMEA Partner Ecosystem. These are free for Partners having OPN Membership Gold or higher and having accepted the Cloud Services Training Addendum. Partners can join these Workshops InClass or Remotely.

New workshop dates – Functional Training

  • 26th - 30th October, 2015 (Mon-Fri) - Germany, Frankfurt, remote participation is possible.
  • 22nd - 26th November, 2015 (Sun-Thu) - UAE, Dubai, remote participation is possible.
  • 15th - 19th February, 2016 (Mon-Fri) - Remote participation only
  • 9th - 13th May, 2016 (Mon-Fri) - Remote participation only.

New workshop dates – Technical Training

  • 9th - 13th November, 2015 (Mon-Fri) - Remote participation only.
  • 7th - 11th December, 2015 (Mon-Fri) - Warsaw, Poland, remote participation is possible.

If you are interested to attend one these sessions, please contact your local Oracle Partner Manager or send an eMail at

These Workshops will be published in EMEA Partner Enablement Calendar as well as in the Global Landing Page.

Thursday Sep 17, 2015

UK Special: Capventis's Digital Strategy Workshops, London, October 2015 (free)

Build a Digital Strategy Roadmap to Win in Today’s Digital World

Bring your executive business leadership team together to identify how your commercial vision can be better realised today. Presented and facilitated by a Capventis (Oracle Gold Partner) Director, the objective of these half-day workshops is to educate and explore – specific to your company proposition and market – desirable and viable methods and options to win in todays digital marketplace.

Workshop Objectives
  • Education & Sharing. What is the Digital World today and what does that mean for Customer Relationship Management/Experience (CRM/CX) and Business Intelligence/Data (BI)?
  • What Does that Mean for Us? Facilitated discussion as to how your company (proposition, market, strategy, operations) aligns today. What are your desired business outcomes and how can these be better achieved?  What would you like to achieve as a business in the short-term and medium-term?
  • Options, Solutions and Technology. What kinds of solutions are available; examples of how they apply, how and why they make a difference, what is relevant to your business and its needs.
  • Roadmap to Modernise and Cut Costs. Successful businesses are modernising at the same time as defining more costeffective operation models. How would that look for you? The workshop concludes by discussing jointly what the roadmap would look like and how it can be realised.

Capventis offers these half-day executive workshops for free. Preparation is a simple hour-long conversation (phone or face-to-face) to set the scene, agree the high-level objectives, discuss who form your team should attend, and ensure relevancy and value.

Information and registration here


« October 2015