Friday Feb 12, 2016

Forbes article: All Nippon Airways (ANA) & Oracle Service Cloud

All Nippon Airways (ANA) deployed Oracle Service Cloud to manage customer inquiries across multiple channels including web, chat and email and improve customer satisfaction and revenue growth.

Read the full background story on Forbes

Oracle Service Cloud February 2016 Customer Release Overview Webinar - March 03, 5:30pm CET

Oracle continues to make impactful investments in Oracle Service Cloud to help customers deliver great experiences. The February 2016 release of Oracle Service Cloud adds new capabilities that enable agents to view and understand the customer’s journey.

Attend the Oracle Service Cloud February 2016 Release Overview webinar on Thursday, March 3 @ 8:30 a.m. PST/11:30 a.m. EST, to hear how the capabilities delivered in the latest release can help you. It’s never been easier to upgrade, so plan now to take advantage of the latest features and enhancements.

Register Now!

Ask the Experts for Service Cloud Customers - February 24th: External Data Design Patterns & Read/Write Add-Ins

Join Roderick Peace, Service Cloud Integrations and Accelerators Product Manager, on Wednesday February 24 at 5pm CET, as he dives into how customers are migrating to real-time design patterns for external data and how they can leverage concepts from the Accelerators in their projects today. During this webinar, Roderick will talk about:

  • Read/write add-ins
  • “Just in time” contact provisioning
  • Data jurisdiction options available through agent desktop add-ins
  • The expanding OData integration ecosyste

Target audience: moderate – advanced users

Register Now!

Oracle Marketing Cloud sales awareness training for Partners - London, March 7

Oracle offers the only Modern Marketing solution that integrates cross-channel, content, and social marketing with data management for the enterprise. With so many changes to the Marketing Cloud, we've released all new content for our partner sales training.

Join us to learn what's new in the Oracle Marketing Cloud!


  • The marketing automation evolution
  • What it takes to build a business – where’s the money
  • Channel orchestration – Oracle Eloqua and Responsys
  • Oracle Data Cloud – BlueKai and Datalogix
  • New- Oracle Maxymiser
  • How to become an OMC partner – resell and agency models
  • OMC and the AppCloud
  • Signs of a deal
  • OMC and key verticals  

Don't miss this opportunity to meet with your Oracle Marketing Cloud Alliances and Channels team and learn from our panel of sales, pre-sales and partner experts!

Date and location: March 7, 2016, 9:00-17:00, Oracle Corporation UK Ltd., Waterloo room, One South Place, London EC2M 2RB United Kingdom

Fee: No cost

Register now!

Wednesday Feb 10, 2016

Oracle Service Cloud and Field Service Cloud combined PartnerLab - Madrid, February 23&24th

The Oracle Service and Field Service Cloud PartnerLab is a 2 days, free-of-charge, instructor led, hands-on workshop, designed to enable new and existing partners with the product knowledge, market knowledge and selling strategies to help them achieve their revenue targets.

This PartnerLab will cover two components of Oracle’s Service Cloud offering:

Oracle Service Cloud ( Formerly RightNow), a powerful SaaS suite enabling organisations to manage their customer service. Service Cloud helps companies deliver great customer experience throughout the customer journey and across all interaction channels. Socially enable your enterprise, empower mobile access anywhere, and apply learned insights from actionable data, all with the speed and agility of the Cloud. The suite includes contact centre management, knowledge management, web customer service, policy automation and customer outreach. Service Cloud helps businesses transform customer relationships into loyal brand advocates.

Oracle Field Service Cloud ( Formerly TOA), a new flexible and scalable SaaS solution that extends the Oracle Service Cloud into the field. The basic premise of the solution is to enhace Customer Service Levels and Drive Operational efficiency - no matter how complex the organizarion. Automate, then optimize the entire service process - from customer incident through service delivery and feedback, while simplifying IT management and reducing costs.

Dates and location : 23rd - 24th February, 2016, Oracle Madrid

What we will cover:

The Oracle Field Service Cloud PartnerLab was created to enable partners with the selling tools required to present solutions to their clients with a basis of understanding of the solution value proposition, its features and the market. The PartnerLab will cover a wide range of topics to give each student a basis of understanding of the product with some basic hands-on exercises. Each student will learn the key points in each topic area, and will learn how the product should be positioned in various situations.

By the end of the training each student should be able to articulate several key points including (but not limited to) value proposition, strengths of the product, key markets, etc.

Go-to-Market Topics covered in this PartnerLab:

  • Value Proposition
  • Target Markets and Opportunity Qualification
  • Customer value delivered, and value to partners
  • Pricing
  • Solution Components, Features and Benefits
  • Hands-on Demo Session
  • Partner Enablement Resources

This training is targeted for Partners. Any sales, pre-sales, practice leads, and consultants are welcome, particularly those with interest in Mobile Workforce management.


Tuesday Feb 09, 2016

Beta End Date Extended: Oracle RightNow Cloud Service 2016 Technical Implementation Essentials (1Z1-326)!

Prove your advanced CX experience, broad understanding of design patterns, design principles and programming concepts, system integration concepts and relational databases as well as an understanding of standard security concepts with Oracle RightNow Cloud Service 2016 Technical Implementation Essentials exam!

This exam is still in beta with an end date extended to 27th February 2016.

You have the opportunity to request for a free voucher using the OPN Certified Specialist Beta Voucher Request Form.

Register for this exam now!

Monday Feb 08, 2016

E-Commerce Learnings from 2015: Preparing to Win Online in 2016 - webcast - February 23rd

Coming off the 2015 holiday shopping season, retailers looking to improve their ecommerce sites are actively assessing what worked and didn’t work as they look ahead to this year’s Cyber Monday and shopping season.  

Are you looking for top tips and techniques to prepare for a winning 2016?  Join Oracle e-Commerce expert So Young Park and other experts, on February 23rd, for a look at learnings from 2015 and best practices for 2016.  You’ll learn: 

  • 7 tips for conducting a proper holiday e-commerce “post-mortem”
  • Best practices from 2015 and for holiday readiness tips for 2016
  • Results from our 2016 Commerce trends survey about how other e-retailers are winning in the marketplace

Start getting your digital commerce and customer experience infrastructure ready for this fall now, so you can have a wildly successful 2016 holiday season!

Check out the Live Comfortably site, to see Oracle Commerce Cloud in action.

Register to the webinar here

Mobile eCommerce-Over 30% of On-Line Sales in 2015!

Smartphones and tablets account for nearly a third of online sales during the holiday shopping season.

An early look at e-commerce data for the holiday 2015 shopping season finds mobile devices—smartphones and tablets—driving 30.4% of online sales, according to Custora, a provider of e-commerce marketing analytics that tracks retailer clients’ results.

Apple devices accounted for 76.9% of mobile online orders while 22.7% were made on Android devices during the holiday period of Nov. 1-Dec. 31, Custora says.

During November and December, e-commerce revenue increased 12.1% over the 2014 holiday season, says Custora, which gets its information from aggregate, anonymized data from more than 200 online retailer clients representing over 500 million shoppers and $100 billion in e-commerce revenue.

Read the Internet Retailer article here and when having in mind that Mobile commerce is critical to success, remember that Oracle Commerce Cloud features Responsive Design to optimize customer experiences on smartphones, desktops and tablets!

Next Oracle Sales Cloud Customer Forum : Pride Mobility on Feb 25th

Join us for another Oracle Customer Reference Forum on February 25, 2016 to hear Charles (Chuck) Boyle, Senior Director - IT, Chief Architect at Pride Mobility talk about why they have moved from SFDC to Oracle Sales Cloud and their adoption of PaaS to solve their business challenges. 

Oracle Sales Cloud has allowed them to increase the return on investment, improve cross-LOB collaboration and increase the sales productivity through mobile access. 


  • Oracle Sales Cloud
  • Oracle Incentive Compensation Cloud
  • Oracle E-Business Suite
  • Oracle Document Cloud Service
  • Oracle Process Cloud Service
  • Oracle Integration Cloud Service
About Pride Mobility:

Pride Mobility Products® Corporation is the world's leading designer and manufacturer of mobility products including Jazzy® Power Chairs, Go-Go® Travel Mobility, Pride® Mobility Scooters, Pride® Lift Chairs, and Pride® Lifts and Ramps. Headquartered in Exeter, Pennsylvania, Pride also has operations in Australia, Canada, China, Italy, the Netherlands, New Zealand, and the United Kingdom. Pride is dedicated to providing expertly designed, engineered, and tested products incorporating technologically innovative features enabling consumers to achieve the highest quality of life and mobility goals. 

Industry: Consumer Goods

Click the Register for Event button to confirm your attendance for this informative event.

Thought Leaders Discuss Benefits of CPQ Deployment - customer webcast, Feb 11th

Join sales effectiveness experts from Abderdeen and Brocade in this exclusive research and case study coming up next week!

Peter Ostrow, Vice President, Sales Effectiveness and Strategy at Aberdeen, and Jill Cameron, Senior Director of Global Sales Operations at Brocade discuss an exclusive research and case study on maximizing sales technology ecosystems with best-in-class CPQ deployment. 

  • How to streamline processes to reduce operation costs and eliminate errors with integrated CPQ and ERP
  • How Brocade simplified new rep on-boarding and training so expanding sales team can start selling sooner 
  • How Brocade decreased proposal quoting time from weeks to days

Plus: Q&A session with these sales effectiveness experts.

Thursday, February 11, 2016, 10 AM PST (6pm GMT)

Details and registration here

Accelerate Cloud Transformation: Oracle PartnerNetwork Cloud Program Launch

On February 1, Oracle announced a new Oracle PartnerNetwork (OPN) Cloud Program to help partners accelerate the growth of their Oracle Cloud business by providing them with technical and go-to-market support. This new program enables partners to showcase their expertise, skills and investment in Oracle Cloud, as well as differentiate themselves in the market with Oracle’s Integrated Cloud Applications and Platform Services, strengthening their value to joint customers.

Register today
for the February 17th upcoming webcast to learn more about the new OPN Cloud program.

Friday Feb 05, 2016

Weekly remote Oracle CX Cloud demos for you and your customers

We are pleased to invite you and your prospects to our weekly CX remote demos, especially designed for Oracle EMEA customers and partners.

During these standard sessions of 60' each, Oracle partners, customers and prospects can discover many Customer eXperience best practices and the value of Oracle CX solutions, as well as raise questions to the Oracle demo team.

Join us:

  • Every Tuesday at 3pm CET (2pm GMT) for an Oracle Marketing Cloud demo - calendar and registration here
  • Every Wednesday at 3pm CET (2pm GMT) for an Oracle Sales Cloud demo - calendar and registration here
  • Every Thursday at 3pm CET (2pm GMT) for an Oracle Service Cloud demo - calendar and registration here

Or visit the overall program here

Wednesday Feb 03, 2016

Oracle Sales Performance Management is a Leader!

Oracle Sales Perfromance Management (SPM) has moved to the Leader Quadrant in Gartner’s Sales Performance Management Magic Quadrant 2016. 

Visit the Gartner page here

Tuesday Feb 02, 2016

Documentation for Oracle Service Cloud Products

The Oracle Service Cloud documentation includes detailed help for product configuration and customization, installation and upgrade procedures, release notes and service pack information, and additional guides.

See the full documentation here

Oracle Service Cloud Accelerators

Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. They are provided to help customers and partners confidently leverage our platform to meet their own unique integration needs.

See the documentation for the Oracle Service Cloud Accelerators here



« February 2016