Tuesday Apr 01, 2014

Real-Time Decision (RTD) Management Solutions

There is increasing value for organizations who can respond with situational awareness in real time with event-based Decision Management Systems, especially for:
  1. Real-time marketing – to give personalised offers most likely to increase revenue
  2. Proactive customer support – to deliver that superior customer experience
  3. Fraud detection – to stop and counter risk and loss
  4. Internet of Things – responding effectively to Sensor feeds

Find out more how Oracle Partners can help their Clients with RTD, eCommerce & Insight:

Friday Jul 05, 2013

Oracle Real-Time Decisions Review by James Taylor

Take a look at this new seven minute video on RTD recorded with James Taylor (the leading independent analyst of http://jtonedm.com/ ) explaining decision management and the links to big data analytics and “CX” Customer Experience.  He also provides his view on Oracle RTD. 

Tuesday Nov 29, 2011

Closed-loop Recommendation Engines: Analyst Insight report on Oracle Real-Time Decisions (RTD)

In November 2011, Helena Schwenk of MWD Advisors, published her analysis on Oracle Real-Time Decisions.  She summarizes as follows: "In contrast to other popular approaches to implementing predictive analytics, RTD focuses on learning from each interaction and using these insights to adjust what is presented, offered or displayed to a customer. Likewise its capabilities for optimising decisions within the context of specific business goals and a report-driven framework for assessing the performance of models and decisions make it a strong contender for organisations that want to continuously improve decision making as part of a customer experience marketing, e-commerce optimisation and operational process efficiency initiative."

This is an outstanding report to share with a prospect or client as it goes into great detail about the product and its capabilities.  It also highlights the differences in Oracle's Real-Time Decisions product vs. other closed loop recommendation engines.

I encourage you to share this report with your clients and prospects. It can be downloaded directly from here - MWD Advisors Vendor Profile: Oracle Real-Time Decisions. (expires in November 2012)

Highlights:

"At the core of RTD lies a learning engine that combines business rules and adaptive predictive models to deliver recommendations to operational systems while simultaneously learning from experiences."

"While closed-loop recommendation engines are becoming more prevalent... there are a number of features that distinguish RTD:

  • It makes its decisions in the context of the business objectives, such as maximising customer revenue or reducing service costs
  • Its support for operational integration offers organisations some flexibility in how they implement the offering."

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