Monday Mar 10, 2014

Partner Business Analytics Webinar Series on BI-Modernisation, CFO-Analytics and CX

We invite you to download the presentations and replay this series of Webinars for Oracle BI Partners so you can better advise your existing clients on how and why they should modernize, upgrade and expand what they can achieve with the latest version of Oracle BI Foundation, and discuss the benefits of combining analytics integrated with ERP, EPM and finance systems to provide a complete view of forecasts, plans and actuals accessible by Finance and all lines of business managers. We will also look at the full spectrum of analytics that clients can deploy to better service and sell to their customers; providing a 360 customer view, predictive analytics, social sentiment analysis, and pro-active real-time decisioning for an optimized multi-channel customer experience.

Webinar

Date & Time

Links

BI MODERNIZATION

Replay from MARCH 19 2014

Replay Webinar

BUSINESS ANALYTICS FOR CUSTOMER EXPERIENCE INSIGHT (CX)

Replay from MARCH 26 2014

Replay Webinar

BUSINESS ANALYTICS FOR THE OFFICE OF FINANCE (CFO)

Replay from APRIL 02 2014

Replay Webinar



BI Modernization (March 19)

Help Your Customers Stay Competitive with the Latest Business Analytics

Join us to learn how you can help your customers outmanoeuvre their competition by embracing modern business intelligence to gain alignment, understand their data, and more accurately forecast outcomes.

· Drastically improve your client’s ability to make data-driven decisions

· Keep decision-makers informed even on the go with rich visualizations and mobile BI

· Learn how Oracle Business Intelligence Foundation Suite 11g and Oracle Exalytics can modernize your company’s business intelligence


Business Analytics for Customer Experience Insight (CX) (March 26)

As Oracle Partners you need to talk with our Customers about solutions and not single products, so you need a consistent and comprehensive story about the Role of Business Analytics in Customer Experience (CX).

We want to share with you our partners, our current market and product positioning and presentation material that you can re-use whenever you go to meet your Customers:

· who are interested in Business Analytics, but also want to have an integrated view of all Oracle’s CX product portfolio and architecture,

· and to present Business Analytics as a key component of any CX opportunity.


Oracle Business Analytics for the office of Finance and the CFO (April 2)

The Oracle Hyperion installed customer base represents a major opportunity to sell complementary Oracle Business Analytics solutions. We explain the customer the benefits of an integrated BA+EPM platform and how to engage them in transformational projects.

This webcast will introduce a customer facing presentation, to help you deliver the messages to your clients with confidence.

For existing Oracle Hyperion Customers the benefits can be summarized as:

· The Connected Enterprise - Performance Management support, wall to wall

· In-Memory / Engineered Systems - More Agility and Speed at Lower TCO

· BI Mobile - Critical information at your fingertips wherever you are

· Real-Time Finance - Find hidden Insights to complement your Financial view

· Cloud - Flexible, cost-controlled Planning deployments


Friday Jul 05, 2013

Oracle Real-Time Decisions Review by James Taylor

Take a look at this new seven minute video on RTD recorded with James Taylor (the leading independent analyst of http://jtonedm.com/ ) explaining decision management and the links to big data analytics and “CX” Customer Experience.  He also provides his view on Oracle RTD. 

Thursday Mar 14, 2013

Analytics Driving Customer Experience

“Customer Experience” is the other (hype) term I keep hearing everywhere these days, so here are just a few pointers to some of the interesting stuff Oracle is doing in this area and how it relates to our world of analytics.

It seems as if everyone is talking about the critical nature of measuring the effectiveness and return-on-investment of social media. Brands need to know exactly which specific data is available from Facebook, and all the other the other “social” media out there on the internet, how it can be used, and what it can deliver. So here is a short but sweet article on How Brands Can Optimize Social Strategies with Analytics.

“If you have 100,000 fans but all you know about them is that they appear to like your brand, you might be in trouble. Extracting data out of your social media efforts and analyzing it helps you pin down who cares about your brand, how they are interacting with your brand through Facebook, and how to get fans to not just like but love your brand. Analytics is the way to understand what drives your fans so they can move from passive likes to active engagement.”

Oracle acquired Vitrue in 2012 and this has injected a strong component into our overall CX (Customer Experience) story, e.g. see for example:

And then we have Endeca Discovery, which also plays in this world, and adds even more value by letting you combine this “Social” data and text from external sources (such as from DataSift), with any information internally sourced from within an organisation (e.g. from ERP, CRM and other systems). This combining of both internal and external data is where Endeca’s unique model-free analytics and text linking capabilities work their magic to deliver such powerful insights to Marketing, Sales, and Service professionals.

Wednesday Aug 08, 2012

Oracle Retail Customer Analytics Fuels Insight for Customer Experience Management

Customer experience management (“CX”) is the latest and greatest new must-have solution for most organisations (even Public Sector wants “citizen experience management”): and within this,customer insights, through robust analytics is probably the most important component.

To provide this, Oracle has just released Oracle Retail Customer Analytics.  At first glance focusing on just the retail sector may seem limited, but in reality, everyone’s trying to sell something, so in a sense everything is retail.

Oracle Senior VP for Oracle CRM, Anthony Lye says Oracle’s CX strategy is a combination of both organic development and acquisitions to put together a CX solution footprint beyond any other single vendor.  He said we are now in a process of moving beyond CRM and that today, many customer experiences systems are built, maintained and managed outside of classical “CRM”.  To manage this, customers need a vendor that can:

  • Abstract data away from the CRM system and master data,
  • Offer experienced based apps that are multi-channel and cross channel,
  • Combine this with Social Apps,
  • And a range of platform services, most notably Business Intelligence (BI).

To find out more see the Video: Anthony Lye, SVP, Product Development, Oracle (17:33)  and other resources, such as Your Experience Platform (PDF) and the Data sheet: Oracle Retail Customer Analytics (PDF).

 

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