Thank you to our amazing community of customers and partners – what a wonderful Alliance! While it was disappointing to not be able to gather together in Philadelphia as originally planned, it was nonetheless an engaging and informative week of sessions and a wonderful way to celebrate your successes over the past year. I wanted to express my appreciation to the tireless Alliance team and the HEUG board for pulling off this virtual conference – it is truly an honor to be a part of this incredible community.
It would be remiss not to mention how deeply the COVID-19 pandemic has disrupted the higher ed experience for our institutional customers and students. Nonetheless, despite the uncertainty and stress that so many of us have faced over the past few months, I am truly impressed by the resilience and agility that every higher ed institution has displayed. You have pivoted to deliver high-quality educational experiences virtually, dealt with unforeseen budget cuts and financial losses, and adapted to changing local, state, and federal regulations. Most of all, you have done so while keeping in mind the best interests and the safety of prospective and current students and faculty members.
We love that many of our customers at Alliance, including Vanderbilt and Butler, have said that they think of us not just as a solution provider, but as a strategic partner. We’re continuing to work to earn your partnership. In particular, I want to express my appreciation for our loyal Campus Solutions customer base; our products wouldn’t be as complete or value-rich if it weren’t for your feedback, especially from the HEUG Advisory Groups.
We were humbled to be recognized by HEUG’s leadership for the work we’ve done to help schools manage the impact of COVID. Oracle’s number one priority is to keep our customers running, and we’re committed to ensuring that our products stay current with regulatory changes and give you the stability you need to focus on other matters. Our teams worked day and night to help our PeopleSoft and Student Financial Planning customers manage and distribute the federal funding from the CARES Act, so their students could receive their aid as quickly as possible. We’ve also created a PeopleSoft COVID-19 Information Center in MyOracle Support to find the latest information on our product updates, configurations, and best practices related to COVID-19. In addition, Oracle Cloud HCM customers were provided free access to our Workforce Health and Safety module, which allows employees an easy way to manage and communicate about health and safety issues.
The higher ed team’s mantra is to anticipate users’ needs, illuminate the path forward, and empower them with the insights they need to succeed. This has been our touchstone over the last three years on our journey to build the most innovative, cloud-native solution in the industry, and we couldn’t be more thrilled that the first wave of our early adopters is now live on Student Cloud. The University of Wisconsin-Madison went live on Student Management in February for their pre-college continuing ed programs, while Butler is now in Phase 3 of their go-live of Student Financial Planning to package and disburse financial aid, using its out-of-the-box integration with Campus Solutions. Both of these schools are long-time Campus Solutions customers, and it is exciting to see how they’re using both systems to optimize resources and create a more modern, user-friendly experience for their students.
Stories from other institutions – their motivations, challenges, successes, and lessons learned – are just as inspiring. For example, Vanderbilt is seeing incredible results after two years with their fully integrated platform of Oracle HCM, PPM, and ERP solutions. Among a litany of truly impressive stats, they’ve been able to process over 1.75M purchase invoices, 173K purchase orders, 376K requisitions, and 230K payroll payments, and are even using Oracle Learn to provide COVID-19 awareness training for their entire campus.
Another example comes from the University of Tasmania, who has created a digital assistant, Mumford, built using Oracle Digital Assistant, to answer FAQs about fees, enrollments, and other student service-related queries.
I feel reinvigorated by your stories to keep building and delivering the solutions that will help you and your students succeed. Please feel free to reach out to me on LinkedIn or Twitter, and continue to watch this space – we’re excited to keep sharing our journey and vision, and hear more about yours, too.