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Support Options for Oracle PeopleSoft Campus Solutions 9.0 After 2019

Geof Corb
Vice President, Customer Success

While Premier Support for Oracle PeopleSoft Campus Solutions 9.2 continues through at least 2030, Extended Support for the 9.0 version of the product concludes at the end of this year. On January 1, 2020, Oracle PeopleSoft Campus Solutions 9.0 enters Sustaining Support and customers will no longer receive fixes and updates for that version.

Because a number of our Campus Solutions customers have plans to migrate to Oracle Student Cloud solutions, including Oracle Student Financial Planning and Oracle Student Management, or have plans to upgrade to Campus Solutions 9.2 but may not complete these activities by the end of 2019, Oracle is offering additional support for Campus Solutions 9.0 that customers can purchase through Oracle Advanced Customer Services.

Oracle Advanced Customer Services offers Severity 1 Fixes and Legislative Update for Oracle PeopleSoft Campus Solutions 9.0 to help customers in maintaining current capabilities while managing a migration to cloud or the timing of an upgrade, according to their business requirements. In addition to providing time and flexibility needed to make informed decisions about cloud migration or upgrading, customers benefit by maintaining regulatory compliance and minimizing production downtime risks through this offering.

Customers who purchase this support offering will receive fixes for Severity 1 issues; updates to the existing integration functionality of Oracle PeopleSoft Campus Solutions 9.0 and Oracle Student Financial Planning; and regulatory and legislative updates for US and UK implementations. This services is initially offered from January 1, 2020 through December 31, 2020 with the potential to extend the service for two additional years.

For more information, download the data sheet or visit Oracle Advanced Customer Services and click on the Contact us link and select “other expert support."

In the coming months, I will be posting insights for our customers on approaching a migration to the cloud-- from "quick wins" achieved by migrating on-premise application workloads to the Oracle Cloud to the human and technical considerations of moving to cloud-based SaaS applications.

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